1 Hospitality jobs in Georgetown
CUSTOMER SERVICE CO-ORDINATOR
Posted 22 days ago
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Job Description
Join to apply for the CUSTOMER SERVICE CO-ORDINATOR role at MCC Label
Join to apply for the CUSTOMER SERVICE CO-ORDINATOR role at MCC Label
- Takes personal responsibility for their customers by providing accurate and timely information regarding purchase orders received.
- Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers.
- Investigates the customer’s issues and seeks information about the real underlying needs of the customer beyond those initially expressed.
- Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.
- Committed to expanding their knowledge of MCC’s products, services and solutions.
- Work collaboratively within the plant
- Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a “good team player” by assisting other people within the plant when needed.
- Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.
- Demonstrate World Class Customer Service by satisfactorily performing to the following Key Performance Indicators:
- Accuracy of orders and releases entered
- Volume of orders and releases entered
- Timeliness of orders and releases entered
Responsibilities:
- Provide World-Class Customer Service
- Takes personal responsibility for their customers by providing accurate and timely information regarding purchase orders received.
- Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers.
- Investigates the customer’s issues and seeks information about the real underlying needs of the customer beyond those initially expressed.
- Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.
- Committed to expanding their knowledge of MCC’s products, services and solutions.
- Work collaboratively within the plant
- Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a “good team player” by assisting other people within the plant when needed.
- Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.
- Demonstrate World Class Customer Service by satisfactorily performing to the following Key Performance Indicators:
- Accuracy of orders and releases entered
- Volume of orders and releases entered
- Timeliness of orders and releases entered
- A four year college degree; or two to four years related experience and/or training; or equivalent combination of education and experience
- Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel.
- Seniority level Associate
- Employment type Full-time
- Job function Other
- Industries Packaging and Containers Manufacturing
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