35 Hospitality jobs in Ampang

• Provide professional customer service for service inquiries and feedbacks.
• Understand the full cycle of our business model
• Follow up and respond back to user on timely manner.
• Provide effective solution for customer issue.

Job Requirement:

• Candidate must Minimum SPM & above
• Required language(s): English & Malay
• Applicants must be willing to work in Shah Alam Seksyen 15
• On job Training provided

Company: Automotive

Crown Equipment Sdn. Bhd. is in search of a committed and talented professional to become part of our team as a Customer Service Coordinator (CSC). In this role, you will have experience in offering frontline support to both customers and technicians in a service-oriented environment. You will be adept at managing service call coordination, processing job cards, handling invoicing, and overseeing document control to ensure smooth field service operations and high levels of customer satisfaction.

We are looking for a proactive individual with a robust technical background and a strong passion for problem-solving. If you are keen to enhance your skills and be part of a team that prioritizes quality, safety, and innovation, Crown Equipment Sdn. Bhd. is the ideal place for you to further your career.

Key Responsibilities:

• Responded promptly to customer inquiries and service complaints, ensuring clarity on service agreements and timely breakdown assistance.
• Acted as a key point of contact for Field Service Technicians, coordinated and dispatched service calls daily.
• Accurately entered job cards to support timely billing and maintain monthly service budget targets.
• Managed purchase orders, quotations, credit notes, and RFIs; ensured accurate system entry and job closure tracking via Microsoft Excel.
• Monitored breakdown and PMP service screens to ensure proper scheduling and closure of jobs; maintained detailed customer and truck service history.
• Coordinated closely with PMP Sales to verify all active PMP contracts and service readiness.
• Maintained inventory of service documentation (job cards, check sheets); ensured accurate records and prompt invoicing to customers.

• Diploma or Degree in Business Administration, Customer Service, Logistics, Mechanical Engineering, or related field.
• SPM holders with relevant experience may also be considered.
• 1–3 years of customer service or coordination experience, preferably in automotive, logistics, machinery, MHE (material handling equipment), or industrial equipment sectors.
• Experience in after-sales service, field service coordination, or contract service management is a strong advantage
• Excellent communication and interpersonal skills (English and Bahasa Malaysia.
• Good coordination and follow-up skills with technicians, customers, and internal departments.
• Familiarity with service scheduling, job dispatching, and maintenance tracking.
• Strong problem-solving and customer-handling skills.
• Basic technical understanding of forklifts or MHE is a plus.
• Competency in Microsoft Office (especially Excel, Outlook) and ERP systems, AS400, etc.

• Laptop provided
• Mobile phone provided
• Overtime entitled
• Insurance benefit: GHS-Inpatient, GHS-Outpatient, GP-Specialist, GPA & GTL
• Unlimited amount for panel clinic

Join to apply for the Customer Service Representative role at AFFIN Group

Join to apply for the Customer Service Representative role at AFFIN Group

Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

Job Purpose

• To provide frontline service to customers.
• To deliver quality customer service in accordance with Bank`s internal policies.
• To perform back office functions as well as rendering customer service support.
• To contribute towards branch` deposit growth and cross selling Deposit / Investment /Bancassurance / Banca Takaful products
  
  

• To take pro-active actions to prevent fraud and losses (internal & external)
• To contribute to deposit growth by way of soliciting new accounts.
• To assist in managing cost control for the branch as per approved budget.
  
  

• Perform daily branch activities in accordance to Bank s internal policies &
  
  

• Effective cash handling and ensure Mid Day and End of Day cash balancing is
  
  

• Ensure accuracy in day end balancing within reasonable time.
• Compliance to individual teller/drawer limit.
• Compliance to Bank s standard average serving time and average waiting time.
• Daily vouchers bundling and cross checking of vouchers at the end of day.
• Ensure compliance on regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT,FEA, FATCA, CRS etc.
• Ensure satisfactory audit rating and issues raised are resolved within specified time frame.
• Perform filing, printing daily reports, bundling of daily vouchers, submission of
  
  

• Ensure efficient customer service level in order to meet SLA as well as to alleviate
  
  

• Ensure accuracy and error free in service delivery.
• Attend customer`s enquiries / complains immediately and adhere to complaints escalation procedures.
• To maintain good rapport with internal and external customers.
  
  

• Resource management i.e. annual leave / attendance / branch meeting.
• Participate in staff development including Structure on the Job Training (SOJT) / coaching.
  
  

• To manage and undertake ad-hoc assignments assigned by Management from time to time.
• Social commitment activities involvement (CSR).
• To ensure cleanliness of the bank’s premise & SSL area.
• Relief duties as and when required.
• When performing relief function – Ensure compliance on on-boarding process and policy of new accounts – SA/CA/FD/SDB
  
  

• To involve and contribute to any special event organise by branch.
• Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth.
• To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Banking

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Join to apply for the Customer Service Assistant role at The One Gift Gallery Sdn Bhd

1 day ago Be among the first 25 applicants

Join to apply for the Customer Service Assistant role at The One Gift Gallery Sdn Bhd

Get AI-powered advice on this job and more exclusive features.

This range is provided by The One Gift Gallery Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Responsibility

• Respond promptly and professionally to customer inquiries via phone, email, and in person
• Handle and resolve customer complaints with empathy and efficiency
• Maintain a thorough understanding of our products and services to provide accurate information, promote offerings when appropriate and guiding customers through the order placement process.
• Follow up on customer interactions and ensure satisfaction.
• Assist in sales and operational support, including preparation of quotations, sales order, delivery order and invoicing using Autocount.
• Collaborate with internal teams to address customer needs and improve overall service delivery.
• Maintain detailed and accurate records of customer interactions.
• Organize and maintain proper filing systems and office records.
  
  

• Proven experience in customer service or a related field
• SPM qualification is required.
• Proficient in Microsoft Word, Excel, PowerPoint, and Autocount Accounting System.
• Fluent in spoken and written English, Bahasa Malaysia, and Mandarin.
• Strong interpersonal skills with a genuine passion for helping others
• Ability to remain calm and composed under pressure
• Sales experience or aptitude for promoting products is an added advantage
  
  

• EPF / SOCSO / PCB Contributions
• Annual Leave
• Medical and Hospitalization Leave

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Retail

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This job is all about helping customers! As a Customer Service Executive , you’ll answer questions, solve problems, and keep customers happy. You might like this job because it’s fast-paced and allows you to make a real difference in people’s day!

The Customer Service Executive will be responsible for managing customer inquiries, resolving issues efficiently, and ensuring customer satisfaction with our services.

Responsibilities include managing customer interactions, resolving issues, and coordinating with warehouse teams to ensure timely and accurate order fulfilment.

• Handle customer inquiries via phone, email, and other communication channels.
• Process orders, track shipments, and manage delivery schedules.
• Resolve customer complaints and issues promptly to ensure satisfaction.
• Coordinate with sales and operations teams to fulfill customer orders accurately and on time.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Support the sales team in managing customer accounts.

• High school diploma required; a Diploma or Bachelor's degree in Business Administration, Logistics, or related field is advantageous.
• Prior experience in warehouse or logistics setting preferred.
• Excellent verbal and written communication skills.
• Ability to perform well under pressure and handle multiple tasks.
• Strong problem-solving skills and attention to detail.
• Proficiency in MS Office applications.
• Familiarity with WMS is a plus.
• Ability to work collaboratively within a team and provide leadership.

• Delivery Focused
• Communication

• Free Parking
• Company events
• Medical Claim
• Training Provided
• Overtime Pay for extra hours worked

YST Ewarehouse Sdn Bhd emphasizes an ethical, compliant, and safe working environment. Maintaining integrity is vital for the long-term success of employees, customers, and the company.

This position is responsible for processing delivery orders, liaising with customers, maintaining and handling of documents and filing.

1. Verify, check and validate all warehouse document transactions
2. Prepare daily, weekly and monthly shipment tracking reports
3. Process inbound and outbound transaction system
4. Filing and handling of documents
5. Liaise with customer and assist on resolving issues that arise

• Basic knowledge with Microsoft office tools.
• Able to communicate, read and write in English.
• Knowledge on warehouse management system is an advantage.

We’re strong believers in continual training and development for our people. After all, your success is our success.

DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.

Our vacation and leave policies reflect our belief in proper work-life balance.

See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.

We provide comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

To be considered for this position you must have valid rights to work and live in Malaysia.

Established since 2006, BIG Pharmacy Healthcare Sdn Bhd has grown progressively from a neighborhood pharmacy to one of Malaysia’s leading pharmacy chain. We are expanding rapidly with over 300 hundred outlets throughout Malaysia. Big Pharmacy is the fastest growing community pharmacy in Malaysia. The group is poised for expansion nationwide with its strong management team, wide product range, and institutionalised pharmacist training program which formed the foundation of our successful business model.

Job Responsibilities

• Answer phone calls, emails, and online inquiries from customers, corporate clients, and RSO teams.
• Provide accurate information and assist customers with understanding their order request status, insurance coverage and healthcare policies.
• Address customer complaints or concerns with empathy and professionalism, and provide solutions promptly.
• Work with internal departments to ensure issues are escalated and resolved when necessary.
• Accurately enter customer information, order details, and insurance data into healthcare management systems.
• Maintain clear communication with patients to ensure they are well-informed about available services.
• Stay informed about changes in healthcare policies, insurance protocols, and billing practices

Job Requirement

• Minimum Diploma qualification, preferably in customer service management or relevant subject.
• Have interest in service and hospitality.
• Have a can do and willing to learn attitude.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and conflict resolution abilities.
• Ability to handle sensitive patient information with confidentiality and professionalism.
• High attention to detail and accuracy, especially in data entry.
• Willing to travel, as the office will be located at Bukit Jelutong, Shah Alam.
• Fresh Graduate - are encourage to apply.

An inside sales representative will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales.

Job Responsibilities:

• Understand customer needs and requirements

• Route qualified opportunities to the appropriate sales executives for further development and closure

• Research accounts identify key players and generate interest

• Maintain and expand your database of prospects within your assigned territory

• Team with channel partners to build pipeline and close deals

• Prepare monthly and quarterly forecast invoice and purchase order report

• Prepare weekly report number (Purchase order & Invoicing) for team leader

• Support team by preparing quotation and follow up status of quotation.

Job Requirements:

• Track record of over-achieving quota

• Strong phone presence and experience dialing dozens of calls per day

• Proficient with corporate productivity and web presentation tools

• Experience working with Salesforce.com or any other Customer Relationship management (CRM) online system

• Excellent verbal and written communications skills

• Strong listening and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Candidate must possess at least Bachelor's Degree/Professional Degree in any field.

• Required language(s): Bahasa Malaysia, English

• Proficiency in Mandarin is considered an advantage for this position.

• Experience is preferred, but fresh graduates are also welcome to apply

• Seniority level Associate

• Employment type Full-time

• Job function Sales and Marketing
• Industries Medical Equipment Manufacturing

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Join to apply for the Customer Service Agent (Outbound) role at Ninja Van

4 hours ago Be among the first 25 applicants

Join to apply for the Customer Service Agent (Outbound) role at Ninja Van

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Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Description

• Handle all outbound tasks via phone with utmost professionalism and ensure high quality customer service is provided at all times.
• Update our internal CS Systems with customer information & customer enquiries.
• Provide complete and accurate responses to customers –make reference to our internal information portal (which contains detailed information on our products & services) for additional information if required.
• Adhere to work schedule as planned.
• Use call center technologies, and ensure that all actions taken to handle customers’ enquiries, problems and complaints are in compliance with the Company’s Standard Operating Procedures and Policies, and to escalate any exceptions to the relevant departments for further advice.
• Keep yourself abreast with all the latest information on the company’s product, services, marketing plans, procedures, and of any changes in policies and standard procedures, so as to ensure that this related information is being communicated to our customers with accuracy, and in a consistent manner.
• Feedback / escalate any urgent / critical issues or problems to management on a timely basis.
• Maintain confidentiality of the organization’s customers and data.
• Maximize opportunities to up-sell or cross-sell company products and services.
• Ensure individual/team KPIs are met/achieved consistently.
• Attend all required and necessary meetings and training sessions arranged by the department/company as and when required.
  
  

• Minimum SPM (min pass in Math, BM, Eng) + 1 year accumulated fulltime working experience in CS, Sales, Marketing.
• Fresh Diploma holders / Fresh grads will also be considered.
• Good communication skills
• Ability to listen, understand questions and provide relevant response
• Ability to articulate / express oneself clearly to get the message across
• Speech is clear + good tone of voice
• Language proficiency in English, BM, and able to speak Mandarin is an added advantage
• Good English grammar, standard + proper BM.
• Proper pronunciation
• Correct choice of words, i.e. no mixing of languages
• Basic mathematical computation skills
• Fast learner, able to grasp knowledge on telecommunications services quickly.
• Familiar with PC usage & knows how to navigate around websites/portals.
• Customer Focused.
• Has good measure of confidence level – i.e. not easily intimidated by irate customers, not timid
• Good telephone etiquette : polite, uses proper salutation
• Patient & able to work in a high-stress environment & desk-bound job
• Willing to work different shifts.
• Willing to work at odd hours if needed
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Truck Transportation

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