25 Hospitality Staff jobs in Kuantan
Guest Services Officer- Front Office
Posted 24 days ago
Job Viewed
Job Description
Join to apply for the Guest Services Officer - Front Office role at Hyatt Regency .
Organization: Hyatt Regency Kuantan Resort
SummaryAt Hyatt, we believe our guests choose Hyatt because of our caring and attentive colleagues who focus on providing efficient service and meaningful experiences. Guest Service Officers are responsible for guest registration and communicating hotel services and promotions. This highly visible role offers opportunities for casual conversations and directly impacts the guest experience. Duties may include processing payments and responding to guest inquiries. As a Front Office colleague, you'll be the face of Hyatt. If you have experience at other hotels as a front desk associate or an interest in hotel frontline roles, we'd love to hear from you!
Hyatt colleagues work in an environment that demands exceptional performance and offers great rewards, including career opportunities, job enrichment, and a supportive work environment. If you're ready for this challenge, we are ready for you.
Qualifications- A genuine desire to satisfy guest needs in a fast-paced environment.
- Refined verbal and written communication skills.
- Ability to stand for long periods.
- *This position is open to Malaysian Nationals only, due to strict Malaysian Immigration and Manpower Department regulations.
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industry: Hospitality
Referrals increase your chances of interviewing at Hyatt Regency by 2x.
Get notified about new Guest Service Officer jobs in Greater Kuantan .
#J-18808-LjbffrGuest Services Officer- Front Office
Posted 17 days ago
Job Viewed
Job Description
At Hyatt, we believe ourguests select Hyatt because of our caring and attentive colleague who focus on providing efficient service and meaningful experiences.
Guest Service Officers are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office colleague. If you have worked at other Hotels as a front desk associate or you have an interest in hotel frontline jobs, we'd love to hear from you!
Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
**This is not your typical career opportunity. This is the Hyatt Touch.**
**Qualifications:**
+ A true desire tosatisfy the needs of others in a fast paced environment.
+ Refined verbaland written communication skills.
+ Ability to standfor long periods of time.
+ ***Due to strict regulation of MalaysianImmigration and Manpower Department, this position is open for MalaysianNationals only.**
**Primary Location:** MY-06-Kuantan
**Organization:** Hyatt Regency Kuantan Resort
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** KUA
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Executive, Customer Service
Posted 3 days ago
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.
This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.
About Us
MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching over 7.4m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan.
The Finance team comprises dedicated professionals committed to shaping the financial health and success of the organization. Our team is characterized by expertise, diligence, and a shared goal of ensuring the financial well-being and sustainability of the company. Operating within a dynamic and collaborative environment, we provide diverse opportunities for growth and development in a regional setting. Join us to navigate intriguing financial challenges and contribute to the well-being of the organization every day.
What We Offer
You will be entitled to a competitive salary and attractive benefits, including:
- Annual leave, birthday leave, tenure leave, international remote work leave, and more
- Professional trainings, career advancement and internal mobility opportunities
- Competitive benefits including insurance and mental wellness program
MoneyHero is looking for a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Hong Kong customer base through email, chat and phone support channels. The ideal candidate will have strong written Cantonese communication skills, a passion for problem-solving, and a commitment to customer satisfaction.
Key Responsibilities
- Promptly and accurately respond to customer inquiries via email, chat and phone platforms.
- Effectively resolve customer issues and complaints to ensure a positive customer experience.
- Provide clear and concise information about MoneyHero's products and services.
- Escalate complex inquiries or complaints to the appropriate department or supervisor.
- Maintain accurate records of customer interactions and inquiries.
- Adhere to company policies and procedures regarding customer service.
- Contribute to the development and improvement of customer service processes.
- Collaborate with team members to achieve department goals and objectives.
- Fluency in written and spoken Hong Kong's Cantonese is mandatory.
- Good written and verbal communication skills in English.
- Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.
- Proficiency in using customer service software and tools.
- Strong problem-solving and critical thinking skills.
- Ability to multitask and prioritize tasks effectively.
- Excellent attention to detail and accuracy.
- Positive and professional attitude.
- Ability to work independently and as part of a team.
- Familiarity with Hong Kong’s financial services industry.
- Experience using Zendesk as ticketing tool
What can you expect from us?
Impact : We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.
Work : We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.
Culture : We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.
Thrive : We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.
Reputation : We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group
EEO Statement
MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.
Seniority level
- Seniority level Not Applicable
- Employment type Full-time
- Industries Construction
Referrals increase your chances of interviewing at MoneyHero Group (Nasdaq: MNY) by 2x
Get notified about new Customer Service Executive jobs in Malaysia .
Customer Experience Executive (Customer Service) - Remote/ WFHWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Malaysia MYR40,000.00-MYR60,000.00 1 month ago
Outbound Calling Specialist / Client ServiceKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago
Customer Service Officer Offshore (Remote)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR3,001.00 1 day ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR3,001.00 1 day ago
Customer Experience (CX) Manager - S&C GN Song ServiceKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 months ago
(Chinese and English) Customer Support Consultant, emails/live chats (Remote)Petaling Jaya, Selangor, Malaysia 1 month ago
(Chinese and English) Customer Support Consultant, emails/live chats (Remote)Petaling Jaya, Selangor, Malaysia 2 months ago
Customer Experience Specialist - Cantonese Speaking (Remote)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago
(Chinese and English) Customer Support Consultant, emails/live chats (Remote)Johor Baharu, Johore, Malaysia 1 month ago
(Chinese and English) Customer Support Consultant, emails/live chats (Remote)George Town, Penang, Malaysia 1 month ago
(Chinese and English) Customer Support Consultant, emails/live chats (Remote)Federal Territory of Kuala Lumpur, Malaysia 4 days ago
(Chinese and English) Customer Support Consultant, emails/live chats (Remote)Johor Baharu, Johore, Malaysia 2 months ago
(Chinese and English) Customer Support Consultant, emails/live chats (Remote) Customer Service Executive Mandarin English Speaker 100% Work From Home Rm3000Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR3,001.00 1 week ago
Trilingual Customer Experience Representative (Chinese and English) Customer Support Consultant, emails/live chats (Remote) E-commerce Operation Executive (Chinese Speaking) (native Japanese) Customer Support Consultant, emails/chats (Remote) (native Japanese) Customer Support Consultant, emails/chats (Remote) (native Japanese) Customer Support Consultant, emails/chats (Remote)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrExecutive, Customer Service
Posted 3 days ago
Job Viewed
Job Description
This is a fully remote role based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.
About UsMoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching over 7.4m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan.
The Finance team comprises dedicated professionals committed to shaping the financial health and success of the organization. Our team is characterized by expertise, diligence, and a shared goal of ensuring the financial well-being and sustainability of the company. Operating within a dynamic and collaborative environment, we provide diverse opportunities for growth and development in a regional setting. Join us to navigate intriguing financial challenges and contribute to the well-being of the organization every day.
What We OfferYou will be entitled to a competitive salary and attractive benefits, including:
- Annual leave, birthday leave, tenure leave, international remote work leave, and more
- Professional trainings, career advancement and internal mobility opportunities
- Competitive benefits including insurance and mental wellness program
MoneyHero is looking for a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Hong Kong customer base through email, chat and phone support channels. The ideal candidate will have strong written Cantonese communication skills, a passion for problem-solving, and a commitment to customer satisfaction.
Key Responsibilities
- Promptly and accurately respond to customer inquiries via email, chat and phone platforms.
- Effectively resolve customer issues and complaints to ensure a positive customer experience.
- Provide clear and concise information about MoneyHero's products and services.
- Escalate complex inquiries or complaints to the appropriate department or supervisor.
- Maintain accurate records of customer interactions and inquiries.
- Adhere to company policies and procedures regarding customer service.
- Contribute to the development and improvement of customer service processes.
- Collaborate with team members to achieve department goals and objectives.
Qualifications
- Fluency in written and spoken Hong Kong's Cantonese is mandatory.
- Good written and verbal communication skills in English.
- Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.
- Proficiency in using customer service software and tools.
- Strong problem-solving and critical thinking skills.
- Ability to multitask and prioritize tasks effectively.
- Excellent attention to detail and accuracy.
- Positive and professional attitude.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Familiarity with Hong Kong’s financial services industry.
- Experience using Zendesk as a ticketing tool
Impact : We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.
Work : We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.
Culture : We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.
Thrive : We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.
Reputation : We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group
EEO StatementMoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and are committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.
Privacy and DataWhen you apply for a job on this site, the personal data contained in your application will be collected by MoneyHero Group. Your data is stored in a range of systems and formats and will be processed for recruitment purposes in accordance with applicable data protection laws and the group's privacy policy. Your information may be shared internally for the recruitment process and with service providers involved in recruitment activities. For details, see the group's privacy and data handling information.
#J-18808-LjbffrCustomer Service Officer
Posted today
Job Viewed
Job Description
Customer Service Officer
Kuantan (Near ECM Mall)
Responsibilities:
Attend to sales enquiries, including WhatsApp and walk-in customer, by providing information about the product and the project with the objective to achieve sales target
Prepare quotation and follow-up to customers in a timely manner.
WhatsApp & Email Update latest promotion or information to customers.
To rebuild rapport with existing clients via calls and WhatsApp.
Assist to negotiate and close sales deal to achieve monthly target.
Follow-up with customers after sales for review.
Introduce and educate clients to new company products, features and best practices.
To do graphic design and artwork proofing.
To operate printer and other finishing machines.
Work with team lead to ensure all billings & delivery are completed in a timely manner.
Constantly self improvement on company product knowledge & it's application.
Identify customers' needs and provide correct product or solution information.
Perform other duties and responsibilities as assigned.
Benefits:
Basic Salary.
Sales Commission.
Target Incentive.
EPF, Socso, EIS.
Annual Leave.
Uniform & Training.
Opportunities for promotion
Professional development
Requirements:
Experience in customer service & graphic design.
Working hours: Monday to Saturday 8.45am to 5.15pm
Fresh graduates encourage to apply.
Good interpersonal skills.
Hardworking.
Company info:
Working Location:
Job Type: Full-time
Pay: RM2, RM3,800.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person
Executive, Customer Service
Posted 5 days ago
Job Viewed
Job Description
About Us
MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching over 7.4m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan.
The Finance team comprises dedicated professionals committed to shaping the financial health and success of the organization. Our team is characterized by expertise, diligence, and a shared goal of ensuring the financial well-being and sustainability of the company. Operating within a dynamic and collaborative environment, we provide diverse opportunities for growth and development in a regional setting. Join us to navigate intriguing financial challenges and contribute to the well-being of the organization every day.
What We Offer
You will be entitled to a competitive salary and attractive benefits, including:
Annual leave, birthday leave, tenure leave, international remote work leave, and more Professional trainings, career advancement and internal mobility opportunities Competitive benefits including insurance and mental wellness program
About The Job
MoneyHero is looking for a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Hong Kong customer base through email, chat and phone support channels. The ideal candidate will have strong written Cantonese communication skills, a passion for problem-solving, and a commitment to customer satisfaction.
Key Responsibilities
Promptly and accurately respond to customer inquiries via email, chat and phone platforms. Effectively resolve customer issues and complaints to ensure a positive customer experience. Provide clear and concise information about MoneyHero's products and services. Escalate complex inquiries or complaints to the appropriate department or supervisor. Maintain accurate records of customer interactions and inquiries. Adhere to company policies and procedures regarding customer service. Contribute to the development and improvement of customer service processes. Collaborate with team members to achieve department goals and objectives.
Qualifications
Fluency in written and spoken Hong Kong's Cantonese is mandatory. Good written and verbal communication skills in English. Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries. Proficiency in using customer service software and tools. Strong problem-solving and critical thinking skills. Ability to multitask and prioritize tasks effectively. Excellent attention to detail and accuracy. Positive and professional attitude. Ability to work independently and as part of a team.
Preferred Qualifications
Familiarity with Hong Kong’s financial services industry. Experience using Zendesk as ticketing tool
#MoneyHeroGroup
What can you expect from us?
Impact : We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.
Work : We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.
Culture : We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.
Thrive : We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.
Reputation : We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group
EEO Statement
MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Industries Construction Referrals increase your chances of interviewing at MoneyHero Group (Nasdaq: MNY) by 2x Get notified about new Customer Service Executive jobs in
Malaysia . Customer Experience Executive (Customer Service) - Remote/ WFH
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Malaysia MYR40,000.00-MYR60,000.00 1 month ago Outbound Calling Specialist / Client Service
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Customer Service Officer Offshore (Remote)
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR3,001.00 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR3,001.00 1 day ago Customer Experience (CX) Manager - S&C GN Song Service
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 months ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)
Petaling Jaya, Selangor, Malaysia 1 month ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)
Petaling Jaya, Selangor, Malaysia 2 months ago Customer Experience Specialist - Cantonese Speaking (Remote)
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)
Johor Baharu, Johore, Malaysia 1 month ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)
George Town, Penang, Malaysia 1 month ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)
Federal Territory of Kuala Lumpur, Malaysia 4 days ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)
Johor Baharu, Johore, Malaysia 2 months ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)
Customer Service Executive Mandarin English Speaker 100% Work From Home Rm3000
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR3,001.00 1 week ago Trilingual Customer Experience Representative
(Chinese and English) Customer Support Consultant, emails/live chats (Remote)
E-commerce Operation Executive (Chinese Speaking)
(native Japanese) Customer Support Consultant, emails/chats (Remote)
(native Japanese) Customer Support Consultant, emails/chats (Remote)
(native Japanese) Customer Support Consultant, emails/chats (Remote)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Executive, Customer Service
Posted 5 days ago
Job Viewed
Job Description
MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching over 7.4m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan. The Finance team comprises dedicated professionals committed to shaping the financial health and success of the organization. Our team is characterized by expertise, diligence, and a shared goal of ensuring the financial well-being and sustainability of the company. Operating within a dynamic and collaborative environment, we provide diverse opportunities for growth and development in a regional setting. Join us to navigate intriguing financial challenges and contribute to the well-being of the organization every day. What We Offer
You will be entitled to a competitive salary and attractive benefits, including: Annual leave, birthday leave, tenure leave, international remote work leave, and more Professional trainings, career advancement and internal mobility opportunities Competitive benefits including insurance and mental wellness program About the Job
MoneyHero is looking for a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Hong Kong customer base through email, chat and phone support channels. The ideal candidate will have strong written Cantonese communication skills, a passion for problem-solving, and a commitment to customer satisfaction. Key Responsibilities Promptly and accurately respond to customer inquiries via email, chat and phone platforms. Effectively resolve customer issues and complaints to ensure a positive customer experience. Provide clear and concise information about MoneyHero's products and services. Escalate complex inquiries or complaints to the appropriate department or supervisor. Maintain accurate records of customer interactions and inquiries. Adhere to company policies and procedures regarding customer service. Contribute to the development and improvement of customer service processes. Collaborate with team members to achieve department goals and objectives. Qualifications Fluency in written and spoken Hong Kong's Cantonese is mandatory. Good written and verbal communication skills in English. Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries. Proficiency in using customer service software and tools. Strong problem-solving and critical thinking skills. Ability to multitask and prioritize tasks effectively. Excellent attention to detail and accuracy. Positive and professional attitude. Ability to work independently and as part of a team. Preferred Qualifications Familiarity with Hong Kong’s financial services industry. Experience using Zendesk as a ticketing tool What can you expect from us?
Impact : We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission. Work : We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives. Culture : We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun. Thrive : We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career. Reputation : We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group EEO Statement
MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and are committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics. Privacy and Data
When you apply for a job on this site, the personal data contained in your application will be collected by MoneyHero Group. Your data is stored in a range of systems and formats and will be processed for recruitment purposes in accordance with applicable data protection laws and the group's privacy policy. Your information may be shared internally for the recruitment process and with service providers involved in recruitment activities. For details, see the group's privacy and data handling information.
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Customer Service Representative (WFH)
Posted 1 day ago
Job Viewed
Job Description
Talent Partner | VDart Malaysia | Hiring for Tech roles
This is a WFH Opportunity - 24/7 rotational shifts
RESPONSIBILITIES
- Respond to customer queries in a timely and accurate way, via chat
- Identify customer needs and help customers use specific features
- Update our internal databases with information about issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to aid
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
REQUIREMENTS
- Min 1 year experience as a Customer Support or similar CS role (Live Chat)
- Familiarity with Cryptocurrency industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- SPM and above
- Mandarin proficiency is an added advantage
Seniority level: Associate
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
We are an equal opportunities employer and welcome applications from all qualified candidates.
#J-18808-LjbffrCustomer Service Officer (Nationwide)
Posted 5 days ago
Job Viewed
Job Description
To assist in managing daily branch operational activity, monitoring compliance, and regulatory requirement in accordance to the Bank`s internal policy and regulatory requirement. Ensuring the highest quality customer experience through customer service and image enhancement opportunities. To assist in referral and cross selling of deposits/investment/insurance/ Wealth /Takaful products & cross selling activities towards achieving branch target. Accountabilities
Financial
To assist in referral and cross selling of deposits/investment/Bancassurance /Banca Takaful products & cross selling activities towards achieving branch target. Prevention of Fraud and Losses (internal and external). To effectively control and monitor cost as per approved budget. Achieve branch Transactional Fee based income target as given. Achieve branch Lead Generation Fee Based Income target as given. Process
Onboarding of account opening, customer’s enquiries & customer’s request for change of personal details in compliance to on boarding process and policy - SA/CA/FD/SDB/ATM/RIB/CIB etc Ensure adherence to compliance on FSA/IFSA,PDPA,FEA,FATCA,CSR,PCT, AMLA-Transaction monitoring, AML Alerts, CDD and ECDD. Manage cash holding efficiently, main/primary custodian for cash in vault, cash deposit terminal and ATM including check and authorizing ATM Daily Summary Book. Monitoring of ATM for any discrepancies, ATM card stock, security items i.e. passbook, BC, maintenance of cheque book register, stamp on hand and other security items assigned by ABM/BM. Check and review error correction and checking of daily vouchers. To verify overall cash balancing, related critical reports and cheque confirmation. Processing of daily Incheqs/OCS cheque as per procedures and guidelines Protect the assets of branch and ensure its proper outlook (internal and external). Ensure that your branch back-up power supply is available at all the times. i.e gen set serviced regularly. To monitor GL entries e.g sundry, deferred accounts, etc and ensure the timely reversal Ensure that every subordinate comply in accordance with Branch Manual, BNM regulation and other statutory regulation with maximum efficiency. Ensure proper dual internal control and efficiency are maintained and to discharge duties in accordance with procedures to prevent fraud and losses. Ensure satisfactory audit rating and issues raised are resolved within specified time frame. Ensure timely submission of reports. Check & review error correction. Checking of daily vouchers. Security & Maintenance Coordinator Digital Video Recorder (DVD) & Close Circuit Television (CCTV) Maintain the upkeep and storage of telephone recorder Verify clear image is displayed on CCTV monitor DVR is in working condition & sufficient space for recording Alarm Monitoring Responsible for alarm testing once a month Managing Security Personnel To ensure verification of third party vendors accessing the premise Electrical and mechanical appliances in working order and neatly displayed Maintain branch cleanliness and promote conducive environment for both customers and staff Responsible for management of IT/Non IT Asset/Fixed Assets Conduct physical check (done minimum twice yearly i.e April & Oct) and balance against fixed and IT assets listing Recommend for write off of assets with written down book value Others -Storage and Archival Coordinator Stationeries are systematically arranged and quantity is not excessive Relevant pages/documents of account opening and vouchers are kept in a locked environment Documents and vouchers are sent to external storage as per the holding period specified in the Storage and Archival Manual Ensure timely reporting of any lapses via Oprisk System within timeline. Ensure timely submission of Loss Data, Monthly, Quarterly, Half Yearly reporting of Key Risk Indicator and Risk Control Self Assessment to Head Office. Reporting of Suspicious Transaction. Responsible for the renewal of all contracts and licenses. Customer
Ensure an efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint. Ensure accuracy and error free in service delivery. Handle customer complaint and resolution within SLA. To manage the Safe Deposit Box facilities for all customer accounts. To ensure data key in the CIF is accurate To manage the branch staff and facilities appearance in line with the Bank’s standard. Provide transaction/support activities for all customer accounts Provide on-going account maintenance support Provide financial services information Solve customer inquiries promptly Monitor and support the collection and maintenance of high quality customer information. To process the following : Cheque book requisition CASA maintenance Documents for Account Services Request for Audit Confirmation to Credit Administration To observe deadlines on ad-hoc assignments People
Resource management i.e. annual leave / attendance / branch meeting. Provide well managed, competent / customer-oriented staff Staff development i.e. Structured on the job Training (SOJT) / coaching/mentoring /appraisals. Corporate Social Responsibility
Social Commitment activities involvement Other Responsibilities
Relief duties- ABM/BM To administer other operational support functions. To manage and undertake ad-hoc assignments assign by management from time to time. Main holder to Vault & Self Service Machines. Learning & Growth
To involve and contribute to any special project organise by branch. Attend training on compliance, regulatory, product knowledge, customer services and personal development and growth. To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit
#J-18808-Ljbffr
Customer Service Representative (Mandarin Speaking)
Posted today
Job Viewed
Job Description
Be the Voice of Trust in the Future of Finance
Step into the world of fintech where every conversation builds confidence. In this role, your communication skills will bridge borders, support customers, and help shape the future of digital finance. Here, you'll make your mark by empowering clients worldwide while working from the comfort of your home in Malaysia. Experience international opportunities without leaving your country.
Job Description
As a Customer Service Representative (Mandarin Speaking), you will deliver prompt and accurate support across email, live chat, and phone, ensuring client satisfaction while helping them navigate fintech products and services.
Job Overview
Employment type: Full-time
Shift: Shifting
Work setup: Work From Home, Malaysia
- Remote/Work from home arrangement
- Eight (8) days annual leave
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses
The Qualifications We Seek
- Minimum 1.5 years of customer service experience
- High school diploma or equivalent (minimum educational requirement)
- Proficient in English (spoken and written)
Your Daily Tasks
- Respond promptly and effectively to customer inquiries via email, live chat, and phone
- Assist customers with account-related issues, technical troubleshooting, and product inquiries
- Provide accurate guidance on cryptocurrency trading, security measures, and account management
- Collaborate with internal teams to resolve escalated concerns
- Maintain detailed documentation of customer interactions and follow service protocols
- Exceed performance targets while supporting the success of the customer service team
About the Client
Empowering Finance, Building Confidence
Our client is a trusted financial services provider specializing in innovative solutions for the digital economy. They focus on delivering seamless customer support and account management in the evolving cryptocurrency and fintech industry. With a dedication to efficiency and customer satisfaction, they continue to help clients worldwide confidently navigate financial services.
Welcome to Emapta Malaysia!
At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Malaysia. Our diverse roster of over 1,000 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale.
Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation, collaboration, and continuous learning.
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