What Jobs are available for Hospitality Staff in Malaysia?

Our Client is a global hospitality design and concept firm that assists clients to plan, develop and implement successful F&B venues. They are seeking for a skilled Project Manager hospitality master planning projects with an experience in Architect and Interior Designers.

Job Function:

• Project Manager for hospitality master planning projects. Project team would also consist of Principal Consultant, Designers, Graphics Coordinator and Technical Assistant.
• Main point of contact between the company and other project stakeholders such as Client, Hospitality Operator, Architect, and other Consultants.
• Project management, managing deliverables, design review and design coordination.
• To effectively manage and monitor project deliverables schedules.
• To effectively communicate and coordinate with project team (Architect, MEP Consultants, C&S Consultants, Client) on day-to-day basis.
• To effectively audit and review internal design documentation such as drawings, documents etc.
• To effectively manage a project team comprising designers, principal consultants, graphics coordinator and technical assistant so as to fulfil job mandates.
• To effectively prepare, submit and present reports and presentations to the client and project team, covering project design progress update, discrepancies in design, and coordination items etc.
• To effectively liaise with Accounts Manager on the issuance of invoices corresponding to completed deliverables and follow-up on payments by clients.

Experience : 

• Experience in working in architectural design consultancy companies with exposure in dealing with international clients.
• Experience in hospitality infrastructure projects such as hotels, resorts, hospitals will be an advantage.
• Experience in Architectural master planning projects: either town planning, mixed-use development planning, and/or office/hotel/resort/casino building will be an advantage.
• Leadership position (Project Manager or Project Director) experience is an advantage.

Requirement: 

• Very good written and spoken English
• Strong analytical skills with a mature-thinking mind.
• Strong sense of ownership and commitment.
• Team player and good inter-personal skills.
• Able to work under demanding circumstances, with quick turn-around time required.
• Strong multi-tasking, organizational, interpersonal and leadership skills.
• Able and keen to travel overseas for international project meetings and site inspections. 
• Knowledge of MEP Services (Plumbing, Electrical, Fire Protection, Air-Conditioning & Ventilation) is an advantage.
• Knowledge of Architectural Discipline is a must. Knowledge of Civil & Structural / MEP / Interior Design is an advantage.
• Have an interest in the food & beverage and hospitality industry.
• An Architectural academic qualification such as Bachelor of Architecture, Bachelor of Science (Architecture), Bachelor of Architectural Technology or equivalent.

Company Background

We are representing a well-known client in the hospitality industry, looking for Senior Marketing Manager to be based in Sungai Long, Kajang.

Key Responsibilities:

• Develop and implement marketing strategies to strengthen brand awareness, increase customer engagement, and drive revenue growth.
• Plan and manage integrated marketing campaigns across multiple channels, including digital, print, and on-ground promotions.
• Analyze market trends, customer insights, and campaign performance to optimize marketing initiatives and ensure ROI.
• Oversee marketing budgets, ensuring effective allocation of resources and cost efficiency.
• Lead, mentor, and manage the marketing team to achieve departmental and organizational objectives.
• Collaborate with sales, product, and creative teams to ensure consistent branding and messaging.
• Conceptualize and execute promotional events and campaigns aligned with business goals.
• Generate innovative ideas that meet company objectives and ensure timely delivery of impactful outcomes.

Requirements

• At least a Diploma or Degree in Marketing, Business, or related field.
• Minimum 5 years of marketing experience, including at least 3 years in a managerial role.
• Strong leadership, communication, and creativity.
• Good knowledge of digital marketing (social media, SEO, email, etc.).
• Able to analyze market trends and manage budgets.
• Team player with good problem-solving skills.

Interested candidates, please apply online or send your updated resume to balqis(at)talentrecruit.com.my

Only shortlisted candidates will be notified.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Customer Service is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key Responsibilities:**
- Provide administrative support to the Service Desk team
- Receive, validate, and log client requests, ensuring accurate detail capture
- Assist in generating customer reports and maintaining documentation
- Perform other related tasks as assigned
- No shift work required; business hours only
**Knowledge and Attributes:**
- Detail-oriented
- Basic proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Assist in generating customer reports and maintaining documentation
- Calm and focused under routine tasks
- Reliable and consistent in meeting deadlines
**Academic Qualifications and Certifications:**
- High School Certification (Diploma or Degree is a plus)
**Required experience:**
- Proficient in MS Office applications
- Fresh graduates and candidates with no experience are encouraged to apply
- Excellent English, written and verbal communication skills
- Able to work in Cyberjaya (On-site)
**Good-to-have (not mandatory)**
- Cantonese and Putonghua skills
- Basic knowledge in the technology Industry or Call Centre environment
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

CUSTOMER SERVICE OFFICER

JOB DESCRIPTIONS:



Answering customer’s questions via phone and/or live chat

Maintaining and updating customers’ accounts

Responding to customers’ complaint, determining the cause of the issue, selecting and explaining the best solutions to the customers

Collecting and analyzing customer’s feedback for service improvement.

REQUIREMENTS:



High School | College Degree | Bachelor Degree.

Experience as Customer Service is preferred but not required.

WITH or WITHOUT work experience in the same position are encourage to apply.

Willing to be TRAINED.

Language Required: NATIVE (Fluent), MANDARIN & ENGLISH (Intermediate).

Must be willing to relocate for work in COLOMBO, SRI LANKA.

Interview will be conducted via GOOGLE MEET, PHONE or TELEGRAM.

Can start ASAP.

Huge Opportunity For Freshers Internship in Hospitality Industry - Who Are Willing To Relocate To New Zealand. Our Client: Our Client is the leading provider of employer-focused immigration services in New Zealand. Our immigration team is the largest and most experienced in New Zealand, providing employers with Immigration Strategy and visa advice for their employees.Experience:  Freshers Qualification:  Graduation / Diploma in Hospitality NOTE: Only apply if you are willing to relocate to New Zealand. Job Description: If you are a student, graduate, or young professional in the hospitality Industry. You can experience new cultures while learning more in your industry. This experience is invaluable for your career. The key benefits of hospitality internships and hospitality training programs are: The opportunity to gain international work experienceAbility to share cultural knowledge and learn about New Zealand cultureImproving knowledge of the English language in relation to your industryMaking social connections with foreign specialistsRequirementsDoing Graduation / Diploma in HospitalityYou may be eligible for Student Trainee Visa.Must be enrolled in Hospitality Educationready for internship in New ZealandBenefitsGood SalaryPositive work environmentGet New Zealand citizenship

**Position:**
Customer Service Officer
**Job Description:**
**What You'll Be Doing**
+ Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
+ Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.
+ Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports; own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert's, Quality, etc) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge
+ Assist Inside Sales with overall Quote to Order objectives including loading SDT (Sales Desktop) quotes under 50 line items, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples and coordinating contract signature completion with legal.
**What We Are Looking For**
+ Diploma or Degree in any fields.
+ Experience in customer service (order management) or buyer from manufacturing industry is a plus.
+ Possess excellent communication and interpersonal skills in English.
+ Proficient with Microsoft office software's, especially for Excel (Pivot, VLOOKUP).
+ Customer-service oriented, analytical and problem-solving mindset.
+ Self-motivated and ability to prioritize tasks with sense of urgency.
+ **Fresh graduates are welcomed to apply** .
**What's In It For You**
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
+ Medical Insurance
+ Life Insurance
+ Year-end bonus
+ Performance Bonus
+ 5-Day Work Week
+ Growth Opportunities
+ And more!
**About Arrow**
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at .
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at .
For more job opportunities, please visit .
**Location:**
MY-Penang, Malaysia (Jalan Sultan Ahmad Shah)
**Time Type:**
Full time
**Job Category:**
Business Support
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Position Summary:
This role is a Southeast Asia Customer Service role and you will report to the Customer Service, Supervisor. You will drive ownership and responsibility for the day-to-day order fulfillment tasks and provide Excellent Services to our Customers and Channel Partners. You are professional, accountable, Customer centric (Customers First mentality) and enjoy working in a fast-paced matrixed environment.
**Key Responsibilities:**
+ You will be the main contact window for customer, channel partner and team member through phone, email, and or meeting mode of communication. You will act like an Account Management by providing proactive communication on any changes or delays and provide alternate options/solutions.
+ You respond optimally and efficiently to customers inquiries, ranging from quotation, orders, product availability, pricing, delivery, billing, return/replacement, complaints and other forms of documentation (e.g. proof of delivery, etc). This includes preparation of vital documentation to complete the order transactions in a timely manner.
+ Have close interlocks with other functions such as Sales, Supply Chain & Global Factories to meet Customer's expectations, as well as work with Finance on Accounts Receivables (AR), Accounts Payables (AP) issues and follow up where needed.
+ Drive the Order to Cash process, including processes such as order creation, order status communication, purchase order processing, payment & LC handling, preparation of shipping documents and coordination with logistics, distribution, and forwarders on shipments, billing and invoicing
+ Responsible to meet Operational Excellence targets by meeting Key Performance Index and Service Level Agreements.
+ Participate in process improvement when needed and ensure documentation and order processes are in line with corporate guidelines and compliance.
+ Comfortable working across borders, time zones, and cultures, dealing with a variety of global stakeholders
+ Accountable to maintain accurate records of orders, inventory, and shipments.
+ Prepare reports on order status / ad-hoc meeting.
**Our ideal candidate embodies the following traits and values to be successful in the role:**
+ Passionate about improving Customer Allegiance Score (CAS).
+ Curious and accept continuous process improvement.
+ Self-Starter and quick learner.
+ Positive and greet changes as opportunities.
+ Able to work independently, as well as collaborate with peers to work towards a common goal.
+ Multi-task efficiently in a fast-paced environment.
+ Communicate with others openly, respectfully and positively in a professional manner.
**Required and/or Preferred Qualifications from you:**
+ Diploma in Logistics/Supply Chain/Life Science or relevant major
+ 2+ years of experience in Customer Service function
+ Candidate to be customer service oriented and excellence in phone and email etiquette skills.
+ Proficiency in ERP like SAP, E1 (Oracle), & MS Office Preferred.
+ International Trading Knowledge
+ Fluent in both spoken and written English, Bhasa Melayu, additional language skills such as Mandarin, Bhasa Indonesian, Thai, Vietnamese are a plus
+ Possess attentive listening and problem-solving skills.
Competencies:
+ Demonstrates the ability to operate in a fast paced, multi-tasking environment.
+ Focuses and anticipates the needs of external and internal customers. Owns the customer experience and consistently delivers on commitments.
+ Accuracy is required in performing all functions of this position.
+ Self-starter with enthusiasm and positive outlook. Initiative and good organization skills are extremely valuable to ensure good customer service.
+ Passionately curious. Sees things from new angles, questions assumptions and conventional thinking.
+ Resilient and not afraid of changes. Loves taking on difficult challenges and resolving it.
**Benefits**
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Executive, Customer Service
**Executive, Customer Service**
**Values & Innovation**
At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.
Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.
Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
If you are a current Under Armour teammate, apply to this position on theInternal Career Site Here. ( of Role**
The **Executive, Customer Service** will act as a liaison, provide product and service information and resolve any emerging problems that our South APAC (SG, MY, HK, ID, PH, TH) customers might face with accuracy and efficiency. He/she will also be responsible to ensure excellent service standards, respond efficiently to customer inquiries via calls, live chat and emails to maintain high customer satisfaction.
**Your Impact**
**Customer Experience Management**
- Take ownership of customers' issues and follow problems through to resolution
- Ensure customer satisfaction and provide professional customer support
- Handle escalated complaints and feedback from customers
- Keep accurate records and document customer service actions and discussions in the call centre database in a comprehensive manner
- Manage orders via the system according to customer's request
- Liaise with internal and external stakeholders to resolve customer issues
**Improvement to Company Branding**
- Build sustainable relationships and engagement with customers
- Gather and bring up customer feedback on products, sales and marketing team
**Knowledge Sharing**
- Share effective workarounds and knowledge with team members
**Qualifications**
+ Minimum Diploma in business administration or related field preferred
+ 2 years of customer service experience handling email, phone, live chat and social media channels.
+ Minimum Diploma in business administration or related field preferred
+ 2 years of customer service experience handling email, phone, live chat and social media channels.
+ Excellent communication skills, with the ability to multi-task and work under tight deadlines
+ Strong language proficiency in both spoken and written English and Bahasa Melayu is essential, as the customer service team handles regional customers from Hong Kong, Indonesia, Malaysia, Singapore, Thailand, and other markets.
+ Prior knowledge of Salesforce is an advantage
+ Excellent organizational skills with great attention to detail
+ Motivated, independent, and resourceful to provide solutions to customer
+ Strong interpersonal skills with the ability to build strong and sustainable working relationships with internal and external stakeholders
**Relocation**
+ No relocation provided
**Our Commitment to Equal Opportunity**
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via
Requisition ID:
Location:
Kuala Lumpur, Kuala Lumpur, MY, 50250
Business Unit: Corporate
Region: APAC
Employee Class: Full Time
Employment Type: Salaried
Learn more about our Benefits here

+ Providing customer services for international claims for the reimbursement of medical expenses for the unit's dedicated contracts.
+ Rsponding to incoming queries to the Communication System in an appropriate and timely manner. Appropriate responses may require in-depth analysis and involve expert advice (Medical Consultant, Account Manager, Network Manager, Legal Advisor etc). An appropriate response is correct, clear, concise and customer-friendly.
+ Answering incoming overflow calls from the COCE for dedicated contracts, or those escalated by the COCE for expert advice.
+ Taking ownership of difficult or high-value files.
+ Responding via the most efficient channel (e.g. phone, e-mail, letter, etc).
+ Following up on the individual workload and taking appropriate action when agreed targets are not met.
+ Pro-actively optimising the unit's workflows to achieve set targets.
+ Providing accurate file information to internal employees where required.
+ Tracking procedural irregularities and raising these with the Team Leader.
+ Raising problems or difficult issues with the Head.
+ Actively working to maintain a co-operative and friendly working environment.
+ You have a master degree or equal through experience.
+ You have good knowledge of English (both spoken and written), additional languages such as (Thai, Mandarin & Spanish) are required.
+ Medical terminology
+ Use of necessary reference works
+ Knowledge of Microsoft Office and proprietary IT applications
+ Written skills: conveys messages in clear language, paying attention to accent/circumstances
+ and appropriate style.
+ Customer-focused: communicates empathically.
+ Skilled decision-maker: takes the right action on allocated files based on the information available.
+ Accurate: works accurately by giving complete and correct answers
+ Responsible: ensures that assigned contracts are followed up in a diligent, timely and accurate manner.
+ Disciplined: follows procedures, agreements and document flows correctly.
+ Efficient: able to strike the right balance between quality and quantity.
+ Team-player: enjoys working as part of a team.
+ Computer-literate: quick to learn current office applications and Cigna International in-house systems.
+ Discrete: exercises utmost discretion when dealing with confidential (medical) information.
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.