Field Application Engineer

Bayan Lepas, Delta Electronics, Inc.

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Job Description

Get AI-powered advice on this job and more exclusive features. Company Description Universal Instruments Corporation (A Delta Group Company) is a technology leader in the design and manufacture of precision automation solutions for the semiconductor and electronics manufacturing industry. With over 100 years of experience, we are the longest-standing electronics assembly company, offering a wide range of world-class equipment and services. Our highly technical workforce of approximately 500 employees drives our innovative solutions, resulting in a portfolio of over 500 patents. We have delivered more than 27,000 systems globally and maintain strategic partnerships with industry leaders to stay at the forefront of technology trends. Universal Instruments Corporation is a fully owned subsidiary of Delta Electronics. Role Description This is a full-time on-site role for an Field Engineer with Universal Instruments Corporation (A Delta Group Company), located in Bayan Lepas. Installs, services, and maintains Universal machines and systems. Trains Universal customers on operation, programming and maintenance of machines and systems. Principal Accountabilities: Plans customer installations by coordinating customer support logistics and site preparation. Installs UIC machines and systems ensuring customer acceptance is successfully completed in a timely manner. Trains customers on proper operation, programming, and maintenance of UIC machines and systems. Monitors customer's workflow, work methods, and processes. Makes operational or process recommendations to achieve optimal machine and systems performance. Services customer accounts. Performs preventative maintenance, machine and process audits, technical phone support and other routine services. Troubleshoots and resolves machine and system problems. Repairs, updates, and retrofits machines and systems with UIC hardware, spare parts, and software solutions. Submits reports on machine and system installations, warranty repairs, overall performance levels, problems, and product improvement or enhancement opportunities to UIC product teams and engineering personnel. Collects and analyzes machine and systems performance data as required. Requirements: A Higher Diploma or above in Electronics or Engineering Technology is required. Strong oral, written, interpersonal, and problem solving skills are required in Chinese and English. Computer literacy is required. Responsibility for Quality Procedures or Direct Product Quality: Adheres to Universal Quality System policies and procedures and uses Total Cycle Time principles and standard problem solving tools to continuously improve work processes. Ensures proper installation, acceptance, operation and maintenance of UIC equipment and systems in customer's facility. Completes customer acceptance of machines and systems. Initiates problem resolution and corrective action through problem tracking entry into the Field Engineering Information System (FEIS, or other systems as required. Physical Demands: While performing the duties of this job, the employee is frequently required to access and manipulate various objects, tools, or controls. While performing the duties of this job, the employee regularly works near moving mechanical parts and is regularly exposed to vibration. The employee must occasionally move heavy objects. Requires the ability to use a computer on a frequent basis. Position requires the ability to understand and interpret detailed documents and drawings. Requires the ability to communicate clearly in giving presentations. Must be able to communicate clearly with customers and fellow workers. The ability to travel to customer sites or technical conferences may occasionally be required. Requires extensive automobile and commercial air travel to customer and Universal facilities. Seniority level

Seniority level Associate Employment type

Employment type Full-time Job function

Industries Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Delta Electronics Southeast Asia & Oceania by 2x Get notified about new Field Application Engineer jobs in

Penang, Malaysia . Field Applications Engineer (Penang, Malaysia)

(Fresh Grad ONLY- Intake July 2025 onwards) Engineer, Automation Development System Engineer

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(JO) Field Application Engineer (Electronic) (54521)

George Town Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.

Posted 2 days ago

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Job Description

This job is a Field Application Engineer position, where you'll promote products and support customers technically. You might like this job because it offers travel perks, bonuses, and opportunities to lead seminars and engage with clients!

Responsibilities
  1. Drive design-in and product promotional activities
  2. Spearhead development of new demand creation accounts
  3. Coordinate with suppliers for all technical promotion activities
  4. Provide in-depth technical support to customers with excellent troubleshooting skills
  5. Conduct seminars and training sessions for customers
Benefits
  • Travel allowance
  • Annual Leave
  • Medical Claim
  • Dental insurance
  • 1-month fixed bonus
  • Annual Health Screening
  • Bonus payout twice a year
  • Kick-off meeting trip
Job Requirements
  • Education: Degree in Electronics & Electrical Engineering
  • Experience: 1-2 years relevant experience in the electronics industry
  • Fresh graduates with internship experience in a similar role are welcome to apply
  • Skills:
    • Good knowledge and application experience in MCU, Analog & Power Management design
    • Strong presentation and communication skills
    • Ability to work independently and as part of a team
    • Willingness to travel locally, interstate, or overseas as required (frequent visits to suppliers and customers in Penang; interstate and overseas travel depending on projects)

Reeracoen is an award-winning leader in Asia’s recruitment landscape, established in 2012 as the overseas division of Neo Career. In 2024, we achieved full independence and now operate as a trusted HR partner offering innovative recruitment services empowered by HR technology. With offices in 6 key Asian countries and deep local insights, we connect companies and individuals across borders—driving business growth.

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Technical Support Engineer (Japanese speaking)

Bayan Lepas -

Posted today

Job Viewed

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Job Description

Our Technical Support Engineer/Representative (TSE/R) partner with customers and internal stakeholders to ensure their success through deep technical knowledge of NI Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Platform and System improvements to R&D, providing customer insight to sales, and make sure NI is ready to support new Products and Systems.

In this Role, Your Responsibilities Will Be:

  • Creates and routes technical issues for all customers
    • Handle inbound technical support requests (Phone, Email, Web).
    • Validates customer entitlements and approves exceptions for unentitled customers.
    • Dispatch out-of-TSR scope technical issues to the appropriate support group.
    • Create and manage customer data records within our applications to ensure proper data integrity.
  • Resolves technical issues for customers across all account tiers
    • Resolves customers' single incidents during installation, implementation, and/or maintenance of NI products and platforms.
    • Responsible for researching, replicating, performing customer's root cause analysis and providing solution to customers within SLA time frame.
    • Escalates complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
  • Builds customer proficiency for all account tiers through standard services
    • Educates customers through formal training and technical support engagements.
    • Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.
  • Captures and documents knowledge to enable self-service resolution
    • Learns and adopts Knowledge-Centered Service (KCS) methodology.
    • Enables customers to self-serve by creating and editing Knowledge based articles.

Who You Are:
You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.

The Benefits of Working at NI Penang:
  • Competitive salary relative to your skills and demonstrated ability to perform in the role.
  • World class Generation NI corporate onboarding
  • 2-3 Months of Technical Support Engineer functional onboarding & mentoring before supporting customers.
  • High quality communication tools and IT equipment.
  • Company and personal performance-based bonus.
  • An amazing team and a fun place to work.
  • 4-1 Hybrid work mode and flexible working hours.
  • Support for dental and vision.
  • Travel and commute allowances.
  • Accessible and attractive modern offices with free parking.
  • Shower and gym facilities for those who like to work out.
  • Complimentary drinks and snacks.
  • Penang tariff monthly "Cafeteria" leisure expenses benefit.
  • Regular site and team events.

For This Role, You Will Need:
  • Business level Japanese speaking, writing, and reading (JLPT N3 and above)
  • Pursuing a Bachelor's degree in an engineering or science-related field
  • Alternatively, 1+ year of experience working in a Technical Support position.
  • Proficiency in one or more programming languages is required. (LabVIEW experience preferred)

Preferred Qualifications that Set You Apart:
  • Communication - Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one or in front of a group.
  • Problem Solver - Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
  • Technical - Familiar with electronic circuit design concepts and basic electronic instrumentation.
  • Dynamic - Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrow's grand challenges.
  • Collaborative - Team oriented with the ability to effectively collaborate with peers.
  • Customer Focus - Ability to ask questions to understand the customer needs.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business result.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. #J-18808-Ljbffr
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Technical Support Engineer (Japanese speaking)

Bayan Lepas Emerson

Posted 2 days ago

Job Viewed

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Job Description

Technical Support Engineer (Japanese speaking)

Join to apply for the Technical Support Engineer (Japanese speaking) role at Emerson

Technical Support Engineer (Japanese speaking)

1 day ago Be among the first 25 applicants

Join to apply for the Technical Support Engineer (Japanese speaking) role at Emerson

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Job Description

Our Technical Support Engineer/Representative (TSE/R) partner with customers and internal stakeholders to ensure their success through deep technical knowledge of NI Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Platform and System improvements to R&D, providing customer insight to sales, and make sure NI is ready to support new Products and Systems.

Job Description

Our Technical Support Engineer/Representative (TSE/R) partner with customers and internal stakeholders to ensure their success through deep technical knowledge of NI Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Platform and System improvements to R&D, providing customer insight to sales, and make sure NI is ready to support new Products and Systems.

In this Role, Your Responsibilities Will Be:

  • Creates and routes technical issues for all customers
    • Handle inbound technical support requests (Phone, Email, Web).
    • Validates customer entitlements and approves exceptions for unentitled customers.
    • Dispatch out-of-TSR scope technical issues to the appropriate support group.
    • Create and manage customer data records within our applications to ensure proper data integrity.
  • Resolves technical issues for customers across all account tiers
    • Resolves customers’ single incidents during installation, implementation, and/or maintenance of NI products and platforms.
    • Responsible for researching, replicating, performing customer’s root cause analysis and providing solution to customers within SLA time frame.
    • Escalates complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
  • Builds customer proficiency for all account tiers through standard services
    • Educates customers through formal training and technical support engagements.
    • Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.
  • Captures and documents knowledge to enable self-service resolution
    • Learns and adopts Knowledge-Centered Service (KCS) methodology.
    • Enables customers to self-serve by creating and editing Knowledge based articles.
Who You Are:

You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.

The Benefits of Working at NI Penang:

  • Competitive salary relative to your skills and demonstrated ability to perform in the role.
  • World class Generation NI corporate onboarding
  • 2-3 Months of Technical Support Engineer functional onboarding & mentoring before supporting customers.
  • High quality communication tools and IT equipment.
  • Company and personal performance-based bonus.
  • An amazing team and a fun place to work.
  • 4-1 Hybrid work mode and flexible working hours.
  • Support for dental and vision.
  • Travel and commute allowances.
  • Accessible and attractive modern offices with free parking.
  • Shower and gym facilities for those who like to work out.
  • Complimentary drinks and snacks.
  • Penang tariff monthly “Cafeteria” leisure expenses benefit.
  • Regular site and team events.

For This Role, You Will Need:

  • Business level Japanese speaking, writing, and reading (JLPT N3 and above)
  • Pursuing a Bachelor's degree in an engineering or science-related field
  • Alternatively, 1+ year of experience working in a Technical Support position.
  • Proficiency in one or more programming languages is required. (LabVIEW experience preferred)

Preferred Qualifications that Set You Apart:

  • Communication – Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one or in front of a group.
  • Problem Solver – Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
  • Technical – Familiar with electronic circuit design concepts and basic electronic instrumentation.
  • Dynamic – Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrow’s grand challenges.
  • Collaborative – Team oriented with the ability to effectively collaborate with peers.
  • Customer Focus – Ability to ask questions to understand the customer needs.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business result.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Automation Machinery Manufacturing

Referrals increase your chances of interviewing at Emerson by 2x

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Setia Pearl Island, Penang, Malaysia 1 month ago

Senior Network Infrastructure Engineer - Core Services | Penang Operations Director, SE Asia and Far East

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Technical Support Engineer (Japanese speaking)

Bayan Lepas Emerson Electric

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Our Technical Support Engineer/Representative (TSE/R) partner with customers and internal stakeholders to ensure their success through deep technical knowledge of NIProducts, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Platform and System improvements to R&D, providing customer insight to sales, and make sure NI is ready to support new Products and Systems.

In this Role, Your Responsibilities Will Be:

  • Creates and routes technical issues for all customers
    • Handle inbound technical support requests (Phone, Email, Web).
    • Validates customer entitlements and approves exceptions for unentitled customers.
    • Dispatch out-of-TSR scope technical issues to the appropriate support group.
    • Create and manage customer data records within our applications to ensure proper data integrity.
  • Resolves technical issues for customers across all account tiers
    • Resolves customers’ single incidents during installation,implementation, and/ormaintenance of NI products and platforms.
    • Responsible for researching, replicating, performing customer’s root cause analysis and providing solution to customers within SLA time frame.
    • Escalates complex technical issuesinternally to the appropriate support groupwhile maintaining ownership of customer interaction.
  • Builds customer proficiency for all account tiers through standardservices
    • Educates customers throughformal training and technicalsupportengagements.
    • Guides customers through basic product startup, applicationtroubleshooting,and/or maintenance of solutions.
  • Captures and documents knowledge to enable self-service resolution
    • Learns and adopts Knowledge-Centered Service (KCS) methodology.
    • Enables customers to self-serve by creating and editing Knowledge basedarticles.

Who You Are:
You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.

The Benefits of Working at NI Penang:

  • Competitive salary relative to your skills and demonstrated ability to perform in the role.
  • World class Generation NI corporate onboarding
  • 2-3 Months of Technical Support Engineer functional onboarding & mentoring before supporting customers.
  • High quality communication tools and IT equipment.
  • Company and personal performance-based bonus.
  • An amazing team and a fun place to work.
  • 4-1 Hybrid work mode and flexible working hours.
  • Support for dental and vision.
  • Travel and commute allowances.
  • Accessible and attractive modern offices with free parking.
  • Shower and gym facilities for those who like to work out.
  • Complimentary drinks and snacks.
  • Penang tariff monthly “Cafeteria” leisure expenses benefit.
  • Regular site and team events.

For This Role, You Will Need:

  • Business level Japanese speaking, writing, and reading (JLPT N3 and above)
  • Pursuing a Bachelor's degree in an engineering or science-related field
  • Alternatively, 1+ year of experience working in a Technical Support position.
  • Proficiency in one or more programming languages is required. (LabVIEW experience preferred)

Preferred Qualifications that Set You Apart:

  • Communication – Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one or in front of a group.
  • Problem Solver – Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
  • Technical – Familiar with electronic circuit design concepts and basic electronic instrumentation.
  • Dynamic – Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrow’s grand challenges.
  • Collaborative – Team oriented with the ability to effectively collaborate with peers.
  • Customer Focus – Ability to ask questions to understand the customer needs.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business result.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Technical Support Engineer (Japanese speaking)

Bayan Lepas Emerson

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Our Technical Support Engineer/Representative (TSE/R) partner with customers and internal stakeholders to ensure their success through deep technical knowledge of NI Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Platform and System improvements to R&D, providing customer insight to sales, and make sure NI is ready to support new Products and Systems.
**In this Role, Your Responsibilities Will Be:**
+ **Creates and routes technical issues for all customers**
+ Handle inbound technical support requests (Phone, Email, Web).
+ Validates customer entitlements and approves exceptions for unentitled customers.
+ Dispatch out-of-TSR scope technical issues to the appropriate support group.
+ Create and manage customer data records within our applications to ensure proper data integrity.
+ **Resolves technical issues for customers across all account tiers**
+ **Resolves** customers' single incidents during installation, implementation, and/or maintenance of NI products and platforms.
+ Responsible for **researching, replicating, performing** customer's root cause analysis and providing solution to customers within SLA time frame.
+ **Escalates** complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
+ **Builds customer proficiency for all account tiers through standard services**
+ Educates customers through **formal training** and technical support engagements.
+ Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.
+ **Captures and documents knowledge to enable self-service resolution**
+ **Learns and adopts** Knowledge-Centered Service (KCS) methodology.
+ Enables customers to self-serve by creating and editing Knowledge based articles.
**Who You Are:**
You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.
**The Benefits of Working at NI Penang:**
+ Competitive salary relative to your skills and demonstrated ability to perform in the role.
+ World class Generation NI corporate onboarding
+ 2-3 Months of Technical Support Engineer functional onboarding & mentoring before supporting customers.
+ High quality communication tools and IT equipment.
+ Company and personal performance-based bonus.
+ An amazing team and a fun place to work.
+ 4-1 Hybrid work mode and flexible working hours.
+ Support for dental and vision.
+ Travel and commute allowances.
+ Accessible and attractive modern offices with free parking.
+ Shower and gym facilities for those who like to work out.
+ Complimentary drinks and snacks.
+ Penang tariff monthly "Cafeteria" leisure expenses benefit.
+ Regular site and team events.
**For This Role, You Will Need:**
+ Business level Japanese speaking, writing, and reading (JLPT N3 and above)
+ Pursuing a Bachelor's degree in an engineering or science-related field
+ Alternatively, 1+ year of experience working in a Technical Support position.
+ Proficiency in one or more programming languages is required. (LabVIEW experience preferred)
**Preferred Qualifications that Set You Apart:**
+ **Communication** - Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one or in front of a group.
+ **Problem Solver** - Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
+ **Technical** - Familiar with electronic circuit design concepts and basic electronic instrumentation.
+ **Dynamic** - Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrow's grand challenges.
+ **Collaborative** - Team oriented with the ability to effectively collaborate with peers.
+ **Customer Focus** - Ability to ask questions to understand the customer needs.
**Our Culture & Commitment to You:**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business result.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
**Requisition ID** : 25023217
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
This advertiser has chosen not to accept applicants from your region.

Technical Support Engineer (Japanese speaking)

Bayan Lepas Emerson

Posted 12 days ago

Job Viewed

Tap Again To Close

Job Description

Our Technical Support Engineer/Representative (TSE/R) partner with customers and internal stakeholders to ensure their success through deep technical knowledge of NI Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Platform and System improvements to R&D, providing customer insight to sales, and make sure NI is ready to support new Products and Systems.
**In this Role, Your Responsibilities Will Be:**
+ **Creates and routes technical issues for all customers**
+ Handle inbound technical support requests (Phone, Email, Web).
+ Validates customer entitlements and approves exceptions for unentitled customers.
+ Dispatch out-of-TSR scope technical issues to the appropriate support group.
+ Create and manage customer data records within our applications to ensure proper data integrity.
+ **Resolves technical issues for customers across all account tiers**
+ **Resolves** customers' single incidents during installation, implementation, and/or maintenance of NI products and platforms.
+ Responsible for **researching, replicating, performing** customer's root cause analysis and providing solution to customers within SLA time frame.
+ **Escalates** complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
+ **Builds customer proficiency for all account tiers through standard services**
+ Educates customers through **formal training** and technical support engagements.
+ Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.
+ **Captures and documents knowledge to enable self-service resolution**
+ **Learns and adopts** Knowledge-Centered Service (KCS) methodology.
+ Enables customers to self-serve by creating and editing Knowledge based articles.
**Who You Are:**
You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.
**The Benefits of Working at NI Penang:**
+ Competitive salary relative to your skills and demonstrated ability to perform in the role.
+ World class Generation NI corporate onboarding
+ 2-3 Months of Technical Support Engineer functional onboarding & mentoring before supporting customers.
+ High quality communication tools and IT equipment.
+ Company and personal performance-based bonus.
+ An amazing team and a fun place to work.
+ 4-1 Hybrid work mode and flexible working hours.
+ Support for dental and vision.
+ Travel and commute allowances.
+ Accessible and attractive modern offices with free parking.
+ Shower and gym facilities for those who like to work out.
+ Complimentary drinks and snacks.
+ Penang tariff monthly "Cafeteria" leisure expenses benefit.
+ Regular site and team events.
**For This Role, You Will Need:**
+ Business level Japanese speaking, writing, and reading (JLPT N3 and above)
+ Pursuing a Bachelor's degree in an engineering or science-related field
+ Alternatively, 1+ year of experience working in a Technical Support position.
+ Proficiency in one or more programming languages is required. (LabVIEW experience preferred)
+ Open for fresh grad too!
**Preferred Qualifications that Set You Apart:**
+ **Communication** - Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one or in front of a group.
+ **Problem Solver** - Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
+ **Technical** - Familiar with electronic circuit design concepts and basic electronic instrumentation.
+ **Dynamic** - Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrow's grand challenges.
+ **Collaborative** - Team oriented with the ability to effectively collaborate with peers.
+ **Customer Focus** - Ability to ask questions to understand the customer needs.
**Our Culture & Commitment to You:**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business result.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
**Requisition ID** : 25023468
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
This advertiser has chosen not to accept applicants from your region.

MOTOTRBO Senior Technical Support Engineer (APAC region)

Bayan Lepas Motorola Solutions

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

MOTOTRBO Senior Technical Support Engineer (APAC region)

Join to apply for the MOTOTRBO Senior Technical Support Engineer (APAC region) role at Motorola Solutions

MOTOTRBO Senior Technical Support Engineer (APAC region)

2 days ago Be among the first 25 applicants

Join to apply for the MOTOTRBO Senior Technical Support Engineer (APAC region) role at Motorola Solutions

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Technical Support Operation (TSO) supports a global customer base for advanced digital communications systems. These systems are the go-to technology for customers around the world who need clear, instant and reliable communications. MOTOTRBO offers a portfolio of digital radios, infrastructure and applications which enables voice and data communications allowing our customers to instantly communicate, facilitate decision-making and provide seamless coordination in even the harshest of environments. TSO Technical Support Engineer (TSE) provides second line support to our mission and business critical customers. The role is highly varied with main emphasis on the resolution of service requests in terms of incident resolution, problem root causing and technical request fulfillment in the most timely manner possible. In order to achieve this you act as the primary interface to communicate with customers, Motorola Solutions field teams and development engineering. The role is mainly office based; however, travel to customer sites may be required in order to expedite service requests that cannot be resolved remotely. Although the role is focused on MOTOTRBO technology and its associated products, you will be expected to develop a broader knowledge of the technologies the systems interfaces with, e.g. Computer Aided Dispatch or VOIP communications systems, in order to provide a better support experience to our customers.

Job Description

  • To give direct Tier 2 technical support to MOTOTRBO customers from the APAC region by responding via phone and email to technical support tickets raised by the Service Desk.
  • To take ownership of customer reported issues and queries and ensure that the customer's expectations are met, as well as to regularly update and manage technical support tickets.
  • To liaise between customers and internal departments in written and spoken English.
  • To use technical support equipment to reproduce customer system configurations and resolve problems. Training on supported products will be provided.
  • Able to self monitoring and responsibility all the jobs on hand and meeting KPI threshold
  • Have troubleshooting skills able to help address customer issue in a timely manner
  • Be available to work on call for after hours and weekend emergency support on rotation method.
  • Able to travel on a project basis for system installation and integration.

Basic Requirements

  • Experience in a customer facing environment and with a technical support background will be a definite advantage.
  • Bachelor’s or Master’s degree or equivalent
  • Good analytical skills and attention to detail.
  • Fluent speaking and writing in English.
  • IT knowledge able to operate and interpret server and network data.

Optional skills (not required, but would be a definite advantage):

  • IP Networking Skills
  • Radio Communication Background (RF Frequency)
  • Knowledge of ITIL

Optional skills (not required, but would be a definite advantage):

  • IP Networking Skills
  • Radio Communication Background (RF Frequency)
  • Knowledge of ITIL
  • Knowledge of Virtualization Technology such as (VMware, KVM, Cloud and Hypervisor)

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Telecommunications

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Technical Customer Support, Senior

George Town Zebra Technologies

Posted 6 days ago

Job Viewed

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Job Description

Remote Work: No

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.

Let’s create tomorrow together.

Provide Level 2 technical & software application support, including issue resolution on Zebra hardware/software/SDK system support assistance to customers, resellers, end users and Zebra Associates.

Responsibilities:

Job Description:

  • Maintains a high degree of technical competence and expertise in Enterprise Mobile Computer, Advanced Data Capture (Scanner product), Enterprise Printer product families, RFID in the area of software development, design, functionality, software-hardware integration development, technical specifications and support.
  • Provide Level 2 timely and accurate technical assistance/support via phone, email and portal support to customers, partners and Zebra Associates on respective SME product lines by using standard support tools and existing guidelines. This includes but is not limited to Enterprise product installation issue but also involved the technical troubleshooting on design, software system integration, provide SDK software consultation support and troubleshooting customer issue remotely or on-site support.
  • Provides second level support to front line Level 1 support representatives by fielding questions and providing technical direction on support issues, product compatibility, and customer configurations.
  • Use Call Resolution Management (CRM) software system to maintain accurate online records of all calls received into the Support Center and steps taken towards issue resolution.
  • Facilitates Systemic Problem Report (SPR) or Jira to the Engineering Department maintaining communications with engineering and the customer until resolution.
  • Provides technical training for Level 1 support personnel and ongoing mentoring.
  • Make regular contributions to the knowledgebase systems and call escalation reduction initiatives. Contributes, reviews and approves knowledgebase content for use by internal support staff and external support channels.
  • Establishes and maintains relationships with Sales Engineer, Account Team, Customer Experience Manager, Product Engineering and Product Management team and other Zebra Associates.
  • Ensures proper software/hardware diagnostics and debug tools/knowledge are available to all technical associates.
  • Provides regular case updates, software integration development support progress updates and reporting on support cases as required by Supervisor and Management.
  • Participates in new product trainings, beta programs and cascading down to the team by providing new product information and knowledge sharing to the team.
  • Promote Zebra core Values with a positive image of product professionalism, technical skills, and company commitment to provide high quality of service.
  • Perform additional duties and responsibilities as assigned by Supervisor/Manager.
  • Able to work shift as per requirement on the 24x7 Global Supports or Standby support (APAC/EMEA/NALA time-zone).

Requirements:

  • Associates Degree or Professional Technical Certification in Information Technology/Computer Science/Software Engineering with more than 3 years of software development and system troubleshooting experience directly related career experience.
  • Knowledge of Enterprise Laser or Thermal printer software integration programming development, mobile computing apps development, Web-based Server-client software programming in Android/IOS/Windows, RFID solutions with customer facing Technical Support or Application Support experience will be added advantage.
  • Knowledge in any of the following 3 areas: Enterprise Printer technologies: Enterprise Thermal and Direct Thermal printer knowledge, Enterprise Printer drivers, configuration or repair knowledge, Printer application software interface programming knowledge (API, SDK programming), Enterprise colour printer or card printer management.

Mobile Computing technologies & Web-based Server-client programming knowledge including programming with Visual Studio with .NET and C/C++, Java, SQL, Xamarin, Android Development; developing innovative IT solutions for Android, IOS, Windows 10, Windows Mobile/Windows CE mobile devices; mobile device configuration via registry keys, DLL’s, API’s; SDK; Bluetooth, WIFI, NFC and GPS technologies.

Barcode/RFID Scanning technologies including RS-232, Keyboard Wedge, Wand Emulation, Scanner Emulation, USB, Bluetooth and Synapse, scan engine integration knowledge, Barcode symbology, barcode system integration programming development support for 1D/2D Laser and imaging (digital picture) technology.

  • Good command of communication skills and writing skills in English. Mandarin and other native foreign languages will be added advantage.
  • Must have strong diagnostic and problem solving skills, and be able to interact effectively with customers to troubleshoot problems over the phone. Good soft-skills.
  • Two to three years of Support Center/Help Desk experience in a direct customer support role would be a plus.
  • Required to have good time management skills, multitasking, discipline, punctuality, ownership, pro-active and sense-of urgency.

Qualifications:

Preferred Education

  • Bachelor’s Degree or equivalent vocational qualification / experience

Preferred Work Experience (years)

  • 5-8 years of experience

Key Skills And Competencies

  • Intermediate to advanced level skills in Microsoft business applications including Word, Excel and Outlook
  • Customer service values / orientation
  • Solid professional work behaviors (attendance, teamwork, time management)
  • Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
  • Intermediate to advanced skills in delegation and follow up
  • Full knowledge of job related knowledge and procedures

Position Specific Information

Travel Requirements: 10%

FLSA (U.S. only): Non-exempt

Physical requirements and working conditions will vary by position and should be described as

appropriate.

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Technical Customer Support, II

George Town Zebra Technologies

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

Remote Work: No

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimagining the future – for our people, our customers, and the world.

Let’s create tomorrow together.

Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.

Responsibilities:

  1. Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
  2. Fully documents customer interactions in real-time; may author content for review.
  3. Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
  4. Analyzes and corrects product issues/malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
  5. Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes.
  6. Manages multiple tickets related to a spectrum of technical problems.
  7. Collaborates with fellow technicians and supervisor to solve complex problems.
  8. Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
  9. Demonstrates leadership qualities.
  10. Demonstrates strong customer service, communication and problem-solving skills.

Qualifications:

Job Requirements

Preferred Education: High School or equivalent vocational qualification/experience

Preferred Work Experience (years): 1-2 years of experience

Key Skills and Competencies:

  1. Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
  2. Customer service values/orientation
  3. Solid professional work behaviors (attendance, teamwork, time management)
  4. Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
  5. Full knowledge of job-related knowledge and procedures.

Position Specific Information:

Travel Requirements: N/A

FLSA (U.S. only): Non-exempt

Physical requirements and working conditions will vary by position and should be described as appropriate.

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Technical Customer Support, I

George Town Zebra Technologies

Posted 23 days ago

Job Viewed

Tap Again To Close

Job Description

Remote Work: No

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimagining the future – for our people, our customers, and the world.

Let’s create tomorrow together.

Resolves problems with customers via telephone, email, or chat sessions using basic technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products, and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms.

Responsibilities:

  1. Communicates basic technical solutions to customers using effective communication, listening, and comprehension skills.
  2. Diffuses upset customers.
  3. Fully documents customer interactions in real-time.
  4. Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
  5. Identifies and escalates complex problems under direct supervision.
  6. Works on a limited variety of problems of limited scope using defined procedures and practices.
  7. Collaborates with fellow technicians and supervisor to solve problems.
  8. Familiarizes self with new technologies, products, and platforms.

Qualifications:

  1. Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred.
  2. 1-3 years demonstrated working experience required.
  3. Basic computer literacy with a working knowledge of the Microsoft Office Package.
  4. Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers.
  5. Demonstrates strong customer service and communication skills.

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

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