6 Experienced Professional jobs in Putrajaya

Overview

Join us as we scale our business by building on our tremendous success around the world. TiDB is a global player in the database market, offering TiDB Database and Database as a Service. TiDB is an open-source, cloud-native, distributed SQL database for elastic scale and real-time analytics. Our solutions serve large and high-growth organizations across financial services, logistics, gaming, e-commerce and software as a service. We have a strong open-source community, innovative products and an inclusive culture. Learn more about TiDB careers and join our team to be at the forefront of innovation and growth.

• Lead the implementation and deployment of database solutions at client sites. Configure databases, optimize performance, perform data migration, and ensure seamless integration with existing systems and applications.
• Provide ongoing technical support to clients, including troubleshooting issues, resolving performance bottlenecks, and addressing system failures. Collaborate with internal teams to escalate and resolve complex technical issues promptly.
• Engage with clients to understand their business objectives, challenges, and technical requirements. Provide expert guidance and recommendations on database architecture, configuration, and best practices.
• Create comprehensive documentation, including installation guides, configuration manuals, and troubleshooting procedures, to assist clients in using and maintaining their database solutions effectively.
• Record key issues encountered during work to assist colleagues in enhancing products and improving support experiences.
• Work with the TAM, Pre-Sales, Support, and RD teams to ensure customer satisfaction and success.

• Bachelor's degree or higher in computer science or a related field from a nationally accredited institution
• 3 years or more of experience in database technical support or related roles
• Proficiency in the operational mechanisms and management of relational databases such as MySQL/Oracle; experience with NoSQL, NewSQL, or related technologies is a plus.
• Familiarity with Linux/Unix operating systems, understanding of common database business system architectures, and strong experience in troubleshooting and handling major faults
• Strong ability to learn quickly, excellent problem analysis and resolution skills, and the ability to work in a multi-threaded environment; capable of handling urgent situations proactively
• Excellent communication skills, a strong sense of work responsibility, and a collaborative spirit within the team

We encourage people from underrepresented groups to apply. TiDB is committed to preventing discrimination and harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. We strive to prevent other forms of inappropriate behavior and to remove barriers to success at TiDB.

About the job

We’re looking for a Business Development Operations Contractor who will play a critical role in supporting the operational processes for our advertising, API and other revenue related products. You'll be the go-to person for ensuring everything runs smoothly from pre-sales and once deals are closed - managing deliverables, coordinating with clients, and tracking campaign results.

Key Responsibilities

Advertising Operations: Coordinate post-sale activities for ad campaigns, including banner ads, sponsored content (e.g., deep dive articles), and social media ads.

1. API Operations: Manage post-sale API onboarding, coordination, and client support.

2. Client Liaison: Communicate with clients (via Email, Telegram, etc.) to confirm specs, timelines, and next steps.

3. Performance Reporting: Create and deliver ad campaign performance reports.

4. Internal Coordination: Work closely with internal teams (content, design, sales, etc.) to ensure timely delivery of assets.

Requirements

1. Crypto Familiarity: You understand basic crypto terms, trends, and communities.

2. Operational Skills: Some experience in operations or a related field, with a mindset for efficiency and detail.

3. Client-Centric: Clear communicator who builds trust and keeps clients informed.

4. Ad Knowledge: Awareness of digital ad formats, common performance metrics, and industry jargon

Bonus Points

1. Strong interpersonal and client-handling skills across digital platforms.

2. Highly organized and proactive in tracking follow-ups and deliverables.

3. A self-starter who thrives in a fast-paced, remote-first environment.

Why Join Us

1. Be part of the most visited crypto site in the world.

2. Work with leading brands in the industry.

3. Join a dynamic, global team passionate about crypto, data, and innovation.

4. Flexible work arrangements and a collaborative culture.