139 Employee Relations jobs in Selangor

This job is about shaping how our cool video agency communicates with the world! You might like this job because you'll tell creative stories, build client relationships, and work with artists to make sure our message shines.

The Communication Specialist is essential for overseeing both internal and external communications at our innovative video agency. This role involves crafting engaging stories, nurturing client connections, overseeing the agency's public perception, and working closely with creative teams to ensure coherence in messaging and client goals.

Job Requirements

Client Communication & Relationship Management

• Serve as the primary point of contact for clients, ensuring clear, consistent, and timely communication.
• Understand clients' needs and goals, translating them into actionable project briefs for the creative team.
• Build and nurture strong client relationships, proactively addressing any concerns and keeping clients informed of project progress and updates.

Brand Management & Public Relations

• Maintain the agency’s brand voice across all communications channels, including social media, newsletters, press releases, and website content.
• Identify PR opportunities, craft pitches, and maintain relationships with media contacts to increase brand visibility.
• Lead crisis communication efforts when necessary, ensuring transparency and a proactive approach to reputation management.

Internal Communication & Team Collaboration

• Foster an open communication culture within the agency, promoting team alignment on project goals and agency objectives.
• Regularly update team members on client feedback, new trends, and relevant industry insights.
• Work closely with project managers, creative directors, and other team members to ensure seamless workflow and alignment on project timelines and deliverables.

Skills

• Communication
• Management
• Public Relations
• Planning
• Social Media
• Effective Communication
• Marketing Communications
• Administrative Functions
• Administrative Support

Company Benefits Paid Project Overtime

Get Paid when working overtime at nessasory projects

EPF & SOCSO

Basic benefits are a Guaranty

14-Days Annual Leave & 7-Days Medical

Get More than most standard annual leave when you start working with us!

Annual Increament

Your annual performance shall be evaluated & rewarded

PurplePerfect.com is known for its reputation as a video provider for high quality production such as commercials and advertising. We are expert in video production and online advertising. Excel in animation, web design and graphic design PurplePerfect has expended its services to Weddings and Events, and inspires achieve the best wedding video provider in Malaysia. What makes PurplePerfect unique and different.

#J-18808-Ljbffr

This job is about shaping how our cool video agency communicates with the world! You might like this job because you'll tell creative stories, build client relationships, and work with artists to make sure our message shines.

The Communication Specialist is essential for overseeing both internal and external communications at our innovative video agency. This role involves crafting engaging stories, nurturing client connections, overseeing the agency's public perception, and working closely with creative teams to ensure coherence in messaging and client goals.

Job Requirements

Client Communication & Relationship Management

• Serve as the primary point of contact for clients, ensuring clear, consistent, and timely communication.
• Understand clients' needs and goals, translating them into actionable project briefs for the creative team.
• Build and nurture strong client relationships, proactively addressing any concerns and keeping clients informed of project progress and updates.

Brand Management & Public Relations

• Maintain the agency’s brand voice across all communications channels, including social media, newsletters, press releases, and website content.
• Identify PR opportunities, craft pitches, and maintain relationships with media contacts to increase brand visibility.
• Lead crisis communication efforts when necessary, ensuring transparency and a proactive approach to reputation management.

Internal Communication & Team Collaboration

• Foster an open communication culture within the agency, promoting team alignment on project goals and agency objectives.
• Regularly update team members on client feedback, new trends, and relevant industry insights.
• Work closely with project managers, creative directors, and other team members to ensure seamless workflow and alignment on project timelines and deliverables.

Skills

Communication

Management

Public Relations

Planning

Social Media

Effective Communication

Marketing Communications

Administrative Functions

Administrative Support

Company Benefits Paid Project Overtime

Get Paid when working overtime at nessasory projects

EPF & SOCSO

Basic benefits are a Guaranty

14-Days Annual Leave & 7-Days Medical

Get More than most standard annual leave when you start working with us!

Annual Salary Increament

Your annual performance shall be evaluated & rewarded

PurplePerfect.com is known for its reputation as a video provider for high quality production such as commercials and advertising. We are expert in video production and online advertising. Excel in animation, web design and graphic design PurplePerfect has expended its services to Weddings and Events, and inspires achieve the best wedding video provider in Malaysia. What makes PurplePerfect unique and different.

#J-18808-Ljbffr

This job is about shaping how our cool video agency communicates with the world! You might like this job because you'll tell creative stories, build client relationships, and work with artists to make sure our message shines. The Communication Specialist is essential for overseeing both internal and external communications at our innovative video agency. This role involves crafting engaging stories, nurturing client connections, overseeing the agency's public perception, and working closely with creative teams to ensure coherence in messaging and client goals. Job Requirements

Client Communication & Relationship Management Serve as the primary point of contact for clients, ensuring clear, consistent, and timely communication. Understand clients' needs and goals, translating them into actionable project briefs for the creative team. Build and nurture strong client relationships, proactively addressing any concerns and keeping clients informed of project progress and updates. Brand Management & Public Relations Maintain the agency’s brand voice across all communications channels, including social media, newsletters, press releases, and website content. Identify PR opportunities, craft pitches, and maintain relationships with media contacts to increase brand visibility. Lead crisis communication efforts when necessary, ensuring transparency and a proactive approach to reputation management. Internal Communication & Team Collaboration Foster an open communication culture within the agency, promoting team alignment on project goals and agency objectives. Regularly update team members on client feedback, new trends, and relevant industry insights. Work closely with project managers, creative directors, and other team members to ensure seamless workflow and alignment on project timelines and deliverables. Skills

Communication Management Public Relations Planning Social Media Effective Communication Marketing Communications Administrative Functions Administrative Support Company Benefits

Paid Project Overtime

Get Paid when working overtime at nessasory projects EPF & SOCSO

Basic benefits are a Guaranty 14-Days Annual Leave & 7-Days Medical

Get More than most standard annual leave when you start working with us! Annual Increament

Your annual performance shall be evaluated & rewarded PurplePerfect.com is known for its reputation as a video provider for high quality production such as commercials and advertising. We are expert in video production and online advertising. Excel in animation, web design and graphic design PurplePerfect has expended its services to Weddings and Events, and inspires achieve the best wedding video provider in Malaysia. What makes PurplePerfect unique and different.

#J-18808-Ljbffr

This job is about shaping how our cool video agency communicates with the world! You might like this job because you'll tell creative stories, build client relationships, and work with artists to make sure our message shines. The Communication Specialist is essential for overseeing both internal and external communications at our innovative video agency. This role involves crafting engaging stories, nurturing client connections, overseeing the agency's public perception, and working closely with creative teams to ensure coherence in messaging and client goals. Job Requirements

Client Communication & Relationship Management Serve as the primary point of contact for clients, ensuring clear, consistent, and timely communication. Understand clients' needs and goals, translating them into actionable project briefs for the creative team. Build and nurture strong client relationships, proactively addressing any concerns and keeping clients informed of project progress and updates. Brand Management & Public Relations Maintain the agency’s brand voice across all communications channels, including social media, newsletters, press releases, and website content. Identify PR opportunities, craft pitches, and maintain relationships with media contacts to increase brand visibility. Lead crisis communication efforts when necessary, ensuring transparency and a proactive approach to reputation management. Internal Communication & Team Collaboration Foster an open communication culture within the agency, promoting team alignment on project goals and agency objectives. Regularly update team members on client feedback, new trends, and relevant industry insights. Work closely with project managers, creative directors, and other team members to ensure seamless workflow and alignment on project timelines and deliverables. Skills

Communication Management Public Relations Planning Social Media Effective Communication Marketing Communications Administrative Functions Administrative Support Company Benefits

Paid Project Overtime

Get Paid when working overtime at nessasory projects EPF & SOCSO

Basic benefits are a Guaranty 14-Days Annual Leave & 7-Days Medical

Get More than most standard annual leave when you start working with us! Annual Salary Increament

Your annual performance shall be evaluated & rewarded PurplePerfect.com is known for its reputation as a video provider for high quality production such as commercials and advertising. We are expert in video production and online advertising. Excel in animation, web design and graphic design PurplePerfect has expended its services to Weddings and Events, and inspires achieve the best wedding video provider in Malaysia. What makes PurplePerfect unique and different.

#J-18808-Ljbffr

Join to apply for the

Employee Relations Specialist

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CelcomDigi Join to apply for the

Employee Relations Specialist

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CelcomDigi Job Description

This role is on a 2year Fixed Term Contract with CelcomDigi

The Employee Relations Specialist is responsible for managing complex employee relations issues, providing guidance and coaching on these matters, developing and maintaining policies and procedures, and fostering a positive work environment. Job Description

This role is on a 2year Fixed Term Contract with CelcomDigi

The Employee Relations Specialist is responsible for managing complex employee relations issues, providing guidance and coaching on these matters, developing and maintaining policies and procedures, and fostering a positive work environment.

Responsibilities

Assist to investigate, manage, and resolve complex employee relations issues, including performance management, disciplinary inquiries and actions, workplace conflicts, and harassment or discrimination allegations. Support the ER team in routine tasks such as maintaining case trackers, preparing letters or reports, and managing documentation for ER cases. Provide basic guidance and coaching to leaders and managers on employee relations matters, escalating complex issues to senior team members as needed to ensure fair and consistent practices. Assist to develop, implement, and maintain employee relations policies, procedures, handbooks and guidelines in compliance with employment laws and best practices. Coordinate logistics and materials for learning and development sessions for leaders and managers on employment laws and employee relations topics, including misconduct in employment, performance intervention, conflict resolution, fostering a positive work environment, and promoting team synergy. Assist to monitor and analyze employee relations trends, identifying potential areas of concern and developing proactive strategies to address them. Collaborate with HR colleagues in areas such as operations, talent acquisition, rewards and performance management, learning and development, culture and engagement, and business partners to ensure a cohesive employee experience. Assist with the development and implementation of diversity, equity, and inclusion initiatives to foster a more inclusive and supportive work environment that encourages team synergy and positive energy.

Requirements

Bachelor's degree in Law, Human Resources, Business Administration, or a related field. Minimum of 3 to 5 years of experience in employee relations, law, human resources, or a related field. Basic knowledge of Malaysian employment laws and regulations. Basic conflict resolution and negotiation skills, with the ability to handle sensitive and confidential situations effectively. Strong attention to detail and organizational skills, especially in documentation, record keeping and follow-ups. Good interpersonal and communication skills, with the ability to establish rapport and build trust with employees at all levels of CelcomDigi. Demonstrated ability to promote a positive work environment, encourage team synergy, and foster open communication among team members. Eagerness to learn and take initiative, with a collaborative mindset and openness to feedback.

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards.

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Contract Job function

Job function Human Resources Industries Telecommunications Referrals increase your chances of interviewing at CelcomDigi by 2x Get notified about new Employee Relations Specialist jobs in

Petaling Jaya, Selangor, Malaysia . Ethics & Integrity / Industrial and Employee Relations

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Federal Territory of Kuala Lumpur, Malaysia 6 days ago Vice President – Employee Engagement (Human Capital)

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Petaling Jaya, Selangor, Malaysia 1 day ago Puchong, Selangor, Malaysia MYR3,000.00-MYR4,000.00 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Bandar Baru Bangi, Selangor, Malaysia 2 weeks ago People Services Senior Generalist (Payroll)

Petaling Jaya, Selangor, Malaysia 2 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Overview

Acting as first point of contact for Linde customers, in relation to order placement, order related queries, complaints, product and service information and account information.

Responsibilities

• Provide assistance to customers specific to delivery follow-up and customer feedback/complaint.
• Being a member of the Customer Relations Team, demonstrate the objective of ensuring delivery of all orders processed, and the resolution of all complaints and inquiries received by the team and thereby, ensuring customer satisfaction.
• Act on defined process at the country level and with the wider shared services team to help ensure a fully customer focused approach is delivered.
• Seek to identify root cause issues and develop improvements with senior management.
• Seek to maximise customer satisfaction by providing professional customer service handling for both internal and external customers.
• Ensure adherence to core CEC and HPO OTC KPI and KII’s and associated reporting.
• Demonstrate full personal ownership and resolution of customer enquiries across all businesses.
• Suggest and participate in continuously improving our service level to customers as well as work efficiency and productivity. Build and maintain good working relations with customers, continuously up-keeping customer service standards as its highest level.
• Be quality and quantity focused, able to perform against progressive personal call centre measures and ensure full utilization of resources.
• Accurate and fast customer order placement.
• Handle all customer communications via all media sources - phone, email, faxes etc.
• Provide leading customer service to internal and external customers such as no stock and unfulfilled delivery etc.
• Deal with each enquiry courteously and efficiently.
• Handle all enquiries and provide feedback to appropriate parties.
• Provide / retrieve documentations to customers such as quotation, invoice, Safety Data Sheets etc.
• Manage other ad hoc assignments from Supervisors and Manager.

Required qualifications/experience

• Good command of English and Bahasa and any other dialect.
• Computer knowledge in Microsoft Word, Excel, and PowerPoint.
• Experience in dealing with customers.
• Ability to work under pressure.
• With SAP knowledge is an advantage.

Seniority level

• Associate

Employment type

• Contract

Job function

• Customer Service

Industries

• Chemical Manufacturing

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Direct message the job poster from Linde

Overview

The Relations and Account Manager for Malaysia is responsible for advancing Linde’s position in Malaysia for all investments from China or Chinese companies. This includes developing presence with the Chamber of Chinese in Malaysia, developing new Chinese accounts investing into Malaysia, and establishing relationships with Linde’s existing customers. The role spans all segments from merchant, Application Technologies, and onsite business, aligning with market trends, emerging technologies, and the organization’s strategic priorities to build, manage and strengthen relationships with Chinese manufacturing investors operating or planning to invest in Malaysia. The focus is on proactive engagement, investment support, issue resolution, contract negotiations, and ensuring long-term satisfaction and retention of Chinese clients.

Responsibilities

• Liaison and cross-regional support
  • Act as the primary liaison between the organization and Chinese manufacturing companies.
  • Connect and seek support from the Linde China team for any common customers pool and leverage their relationships.
  • Develop and maintain strong, trust-based relationships with key decision-makers from Chinese corporates and industrial groups.
  • Provide timely and accurate information on Malaysia’s or China’s regulatory framework, incentives, and industrial infrastructure.
  • Facilitate end-to-end investment support — from enquiry to implementation (e.g., site visits, licensing, partnerships).
  • Coordinate with internal and external stakeholders (e.g., ministries, state agencies, industrial park operators).
  • Monitor account activities, resolve post-investment issues, and ensure smooth business operations.
  • Prepare client reports, investment briefs, and market insights relevant to Chinese investors.
  • Represent Linde at trade events, roadshows, and Chinese business forums (in Malaysia and China).
  • Track trends in China’s outbound investment and recommend engagement strategies to management.
  • Work with OPD for any new investment and win in the market.
• Leads Generation and Contract Negotiation
  • Seek new prospects and search for any new investors in the country across all segments.
  • Sign any BCP contracts with customers and negotiate with customers.
  • Execute any pricing actions or additional contractual requirements implemented by the country.
• Analyse and Grow the Chinese Market
  • Collaborate closely with local teams to analyse the merchant market segments, identifying barriers and growth opportunities.
  • Identify and engage with potential new Chinese investors across strategic manufacturing sectors (e.g. EV, semiconductors, green tech etc).
• Relationship Management
  • Serve as the main point of contact for existing Chinese accounts in Malaysia.
  • Build strong, trust-based relationships with senior executives of Chinese companies.
  • Provide responsive solutions and ongoing support to customers.
  • Maintain regular engagement with customers, courtesy visits, and business reviews with key Chinese accounts.

Required critical behaviours or competencies

• Customer Focus
• Excellence in stakeholder, project & risk management
• Cross-cultural communication, collaboration, and change leadership
• Commitment to sustainability, innovation, and creating long-term value
• Highly organized, adaptable, with effective time management and prioritization skills
• Ability to manage multiple activities in a deadline-oriented environment

Required key skills

• Growth mindset and strategic thinking
• Excellent project and program management skills
• Strong business acumen in Sales and Operations
• Proven stakeholder management skill set and strong results orientation
• Able to communicate efficiently across every level of management
• Excellent persuasion and conflict resolution skills

Required qualifications/experience

• Chinese Speaking is a must
• University degree in Engineering or Business
• Track record in product management or technology projects across different countries
• Strong analytical skills and the ability to understand complex dependencies
• Broad understanding of the PGP and Retail Business
• Knowledge and experience with the SME business model, Rental and Package Technologies
• Fluent in English as well as any other language of the RSW region

Seniority level

• Executive

Employment type

• Full-time

Job function

• Industries: Chemical Manufacturing

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Overview

Join to apply for the ASEAN External Relations Professional role at IBM .

At IBM, we believe technology shapes the world, and as a leader in Hybrid Cloud and AI, IBM is leading the charge in how AI drives real business value.

IBM aims to have a positive impact on the world and has pushed the boundaries of information technology — combining intelligence, reason and science to improve business, society and the human condition. Our Marketing, Communications & Corporate Social Responsibility (MCC) team tells this story and is responsible for positioning IBM in the market. We define and optimize IBM’s brand, capture the market’s attention, and articulate our point of view for clients, partners, the media, and IBMers. As part of our team, you'll be surrounded by bright minds and keen collaborators – always willing to help and be helped – as you apply passion to work that will compel our audience to choose IBM's products and services.

When you join IBM, you join a culture of openness, collaboration, and trust. You join a team of IBMers who are helping technology support a positive global transformation. So join us and experience a place where you can co-create your learning and opportunities. A place where teamwork and unique ideas are treasured. A place where you can bring innovation to life.

Responsibilities

• IBM’s Corporate Affairs’ team accelerates IBM's growth by advancing and defending IBM's reputation, persuading external and internal audiences, and driving brand consideration. We do this by illustrating IBM's strategy, innovation and industry leadership with clients, investors, media, analysts, employees, policy influencers, and other key stakeholders.
• As part of ASEAN team, you will help shape and protect IBM’s reputation through compelling, consistent, and strategic external communications by bringing the IBM narrative to life—demonstrating how our technology and expertise creates impact for clients, industries, and society.
• You’ll play a key role in driving awareness of IBM’s strategic priorities, supporting business growth, and reinforcing our leadership in the tech industry.

Qualifications

Education: Master's Degree

You will develop communications plans and strategies, collaborate on messaging architecture that helps the company's mission, and supports the business with messages and success stories that promote IBM's leadership. You will also help drive visibility for IBM key businesses across media and social platforms by managing effective relationships, collaborating across IBM to develop unified influencer plans to increase the understanding of IBM strategies and offerings in the market, and driving market leadership/differentiation overall.

• Conceptualize and execute external communication strategies to drive greater visibility and thought leadership for the IBM brand in ASEAN.
• Build and manage mindshare for the IBM brand and capabilities by leveraging relationships with key media and various external stakeholders in the region.
• Develop and craft compelling content and messaging for key IBM imperatives aligned to business strategies.
• Localise global narratives, conceptualise ASEAN wide campaigns, that support country specific national agenda to drive consistent storytelling.
• Partner with business leaders and marketing teams to tell success stories and bring IBM’s differentiators to the forefront.
• Collaborate with analyst relations, social media and global team to identify opportunities for storytelling
• Stay ahead of the curve by bringing fresh thinking, innovation, and creativity to external engagement strategies.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• IT Services and IT Consulting

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Job Description

We are searching for a Customer Relationship Management (CRM) Executive who can be involved in managing a company's interactions with current and potential customers, with the goal of improving customer satisfaction, loyalty, and business growth.

Here are some common roles and tasks associated with being a Customer Relation Management (CRM) Executive:

• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Make sure customers get all the information about the program.
• Maintain good relationships with customers.
• Get the feedback from customers to ensure they are satisfied with the service.
• Analyze customer behavior and measure their impact on business outcomes to update strategies.
• Maintain smooth communication with customers and promptly reply to their queries.
• Respond to and resolve customer complaints quickly and efficiently.
• Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively.
• Understand previous customer attitudes to better engage current customers.
• Identify new and more cost-efficient communication channels with customers.
• Identify the most efficient customer interaction approaches & prioritize them accordingly.
• Keep customers updated about the latest collections & special offers in order to increase sales.

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