92 Employee Relations jobs in Selangor

Reporting To: Head of Industrial Relations and People Operations

Job Purpose:

The Industrial Relations (IR) Specialist is responsible for providing expert advisory and support to Management to ensure all company actions comply with labor laws and regulations. The role involves managing employee relations, ensuring compliance with employment laws, handling disciplinary matters, and representing the company in industrial disputes. The IR Specialist will also implement initiatives to foster positive employee relations and industrial harmony.

Key Responsibilities:

1. Advisory & Compliance:

• Provide guidance to Management on labor laws, industrial relations practices, and regulatory compliance.
• Ensure company policies and procedures align with employment legislation.

2. Employee Relations & Disciplinary Management:

• Assist in managing and enhancing IR practices, including employee discipline, grievance handling, and compliance.
• Conduct investigations, prepare reports, and lead Domestic Inquiry (DI) proceedings.
• Implement Performance Improvement Plans (PIP) for underperforming employees.

3. Dispute Resolution & Representation:

• Represent the company in conciliation meetings, Industrial Court, or Labor Office proceedings.
• Handle employee grievances effectively to maintain industrial harmony.

4. IR Initiatives & Awareness:

• Develop and implement proactive IR programs to educate employees on labor rights and company policies.
• Conduct training sessions on IR-related matters for employees and managers.

5. Stakeholder Engagement:

• Liaise with government agencies, legal advisors, and labor offices to ensure compliance and resolve disputes.
• Maintain strong relationships with key external stakeholders.

6. Legal & Regulatory Updates:

• Stay updated on changes in labor laws, industrial court rulings, and best practices in IR.
• Advise Management on implications of new regulations.

Qualifications & Requirements:

• Education: Bachelor’s degree in Human Resources, Law, Industrial Relations, or related field.
• Experience: Minimum 3-5 years in industrial relations, labor law, or employee relations.
• Knowledge: Strong understanding of employment laws, disciplinary procedures, and dispute resolution.

Skills:

• Excellent investigation and report-writing skills.
• Strong negotiation and conflict resolution abilities.
• Effective communication and interpersonal skills.
• Ability to represent the company in legal and conciliation proceedings.
• Certification: Knowledge of Industrial Court procedures and labor regulations is
• preferred.

Working Conditions:

• Office-based with occasional travel for meetings, court hearings, or government agency visits.
• May require extended hours during critical IR cases or disputes.

Performance Metrics:

• Compliance with labor laws and reduction in legal disputes.
• Effective resolution of employee grievances and disciplinary cases.
• Successful implementation of IR initiatives and training programs.

Only shortlisted candidate will be notified.

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This job is all about telling compelling stories and managing communications at a cool video agency. You might like this job because you’ll create engaging content and connect with clients while shaping how the public sees us!

The Writing & Public Relations Specialist is essential for overseeing content writing and both internal and external communications at our innovative video agency. This role involves crafting engaging stories, nurturing client connections, overseeing the agency's public perception, and working closely with creative teams to ensure coherence in messaging and client goals.

Job Requirements

Content Writing for Videos:

• Proven expertise in developing compelling video scripts and narratives that effectively engage target audiences across various digital platforms. Demonstrated ability to translate strategic objectives into impactful visual storytelling.
• Micro-Moment Maestro: Ability to capture attention quickly and leave a lasting impact. Understanding the art of concise, impactful writing for various video platforms, from social clips to immersive storytelling. Bonus points for familiarity with internet culture and meme-speak (when appropriate).

Creative Development:

• Ability to generate original and impactful creative concepts aligned with market trends and strategic objectives. Proven skill in translating insights into innovative initiatives.

Public Relations:

• Ability to craft persuasive public relations narratives that shape public perception and enhance reputation in a digital environment.
• Proficiency in online communication, including social media engagement, influencer relations, and community management. Ability to foster positive digital interactions.
• Growth Catalyst: Proactive in identifying opportunities for mutual growth and fostering long-term partnerships.
• Communication Flow: Focused on efficiency and clarity, with skills to analyze and optimize communication pathways, making complex information accessible and effortless.

Skills

• Writing
• Content Writing
• Creative Writing
• Communication
• Public Relations
• Basic Writing
• Report Writing
• Creative Thinking
• Graphic Design

Company Benefits Paid Project Overtime

Compensation for overtime work on necessary projects.

EPF & SOCSO

Basic benefits guaranteed.

14 Days Annual Leave & 7 Days Medical

More leave than standard when you join us!

Annual Salary Increment

Performance evaluations and rewards annually.

PurplePerfect.com is renowned for high-quality video production, including commercials and advertising. We excel in animation, web design, and graphic design. Recently, we expanded into Weddings and Events, aiming to become Malaysia's top wedding video provider. What makes PurplePerfect unique and different.

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Reporting To: Head of Industrial Relations and People Operations Job Purpose: The Industrial Relations (IR) Specialist is responsible for providing expert advisory and support to Management to ensure all company actions comply with labor laws and regulations. The role involves managing employee relations, ensuring compliance with employment laws, handling disciplinary matters, and representing the company in industrial disputes. The IR Specialist will also implement initiatives to foster positive employee relations and industrial harmony. Key Responsibilities: 1. Advisory & Compliance: Provide guidance to Management on labor laws, industrial relations practices, and regulatory compliance. Ensure company policies and procedures align with employment legislation. 2. Employee Relations & Disciplinary Management: Assist in managing and enhancing IR practices, including employee discipline, grievance handling, and compliance. Conduct investigations, prepare reports, and lead Domestic Inquiry (DI) proceedings. Implement Performance Improvement Plans (PIP) for underperforming employees. 3. Dispute Resolution & Representation: Represent the company in conciliation meetings, Industrial Court, or Labor Office proceedings. Handle employee grievances effectively to maintain industrial harmony. 4. IR Initiatives & Awareness: Develop and implement proactive IR programs to educate employees on labor rights and company policies. Conduct training sessions on IR-related matters for employees and managers. 5. Stakeholder Engagement: Liaise with government agencies, legal advisors, and labor offices to ensure compliance and resolve disputes. Maintain strong relationships with key external stakeholders. 6. Legal & Regulatory Updates: Stay updated on changes in labor laws, industrial court rulings, and best practices in IR. Advise Management on implications of new regulations. Qualifications & Requirements: Education: Bachelor’s degree in Human Resources, Law, Industrial Relations, or related field. Experience: Minimum 3-5 years in industrial relations, labor law, or employee relations. Knowledge: Strong understanding of employment laws, disciplinary procedures, and dispute resolution. Skills: Excellent investigation and report-writing skills. Strong negotiation and conflict resolution abilities. Effective communication and interpersonal skills. Ability to represent the company in legal and conciliation proceedings. Certification: Knowledge of Industrial Court procedures and labor regulations is preferred. Working Conditions: Office-based with occasional travel for meetings, court hearings, or government agency visits. May require extended hours during critical IR cases or disputes. Performance Metrics: Compliance with labor laws and reduction in legal disputes. Effective resolution of employee grievances and disciplinary cases. Successful implementation of IR initiatives and training programs. Only shortlisted candidate will be notified.

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Join to apply for the

Employee Relations Specialist

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CelcomDigi Join to apply for the

Employee Relations Specialist

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CelcomDigi Job Description

This role is on a 2year Fixed Term Contract with CelcomDigi

The Employee Relations Specialist is responsible for managing complex employee relations issues, providing guidance and coaching on these matters, developing and maintaining policies and procedures, and fostering a positive work environment. Job Description

This role is on a 2year Fixed Term Contract with CelcomDigi

The Employee Relations Specialist is responsible for managing complex employee relations issues, providing guidance and coaching on these matters, developing and maintaining policies and procedures, and fostering a positive work environment.

Responsibilities

Assist to investigate, manage, and resolve complex employee relations issues, including performance management, disciplinary inquiries and actions, workplace conflicts, and harassment or discrimination allegations. Support the ER team in routine tasks such as maintaining case trackers, preparing letters or reports, and managing documentation for ER cases. Provide basic guidance and coaching to leaders and managers on employee relations matters, escalating complex issues to senior team members as needed to ensure fair and consistent practices. Assist to develop, implement, and maintain employee relations policies, procedures, handbooks and guidelines in compliance with employment laws and best practices. Coordinate logistics and materials for learning and development sessions for leaders and managers on employment laws and employee relations topics, including misconduct in employment, performance intervention, conflict resolution, fostering a positive work environment, and promoting team synergy. Assist to monitor and analyze employee relations trends, identifying potential areas of concern and developing proactive strategies to address them. Collaborate with HR colleagues in areas such as operations, talent acquisition, rewards and performance management, learning and development, culture and engagement, and business partners to ensure a cohesive employee experience. Assist with the development and implementation of diversity, equity, and inclusion initiatives to foster a more inclusive and supportive work environment that encourages team synergy and positive energy.

Requirements

Bachelor's degree in Law, Human Resources, Business Administration, or a related field. Minimum of 3 to 5 years of experience in employee relations, law, human resources, or a related field. Basic knowledge of Malaysian employment laws and regulations. Basic conflict resolution and negotiation skills, with the ability to handle sensitive and confidential situations effectively. Strong attention to detail and organizational skills, especially in documentation, record keeping and follow-ups. Good interpersonal and communication skills, with the ability to establish rapport and build trust with employees at all levels of CelcomDigi. Demonstrated ability to promote a positive work environment, encourage team synergy, and foster open communication among team members. Eagerness to learn and take initiative, with a collaborative mindset and openness to feedback.

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards.

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Contract Job function

Job function Human Resources Industries Telecommunications Referrals increase your chances of interviewing at CelcomDigi by 2x Get notified about new Employee Relations Specialist jobs in

Petaling Jaya, Selangor, Malaysia . Ethics & Integrity / Industrial and Employee Relations

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About the job (A) Manager, Customer Relations

Job Purpose
· The Manager, CRM is responsible for development, execution, and continuous refinement of multi-channel Consumer Relations and the development of programs, roadmaps, and Consumer Relation strategies. The CRM Manager focuses on the loyalty and retention marketing strategies.

· The Manager, CRM has a clear understanding of how to leverage consumer behavioural, lifestyle, transactional, and demographic data in order to deliver relevant marketing programs through multiple communication channels with a vision of growing consumer loyalty and increasing their lifetime value to the business.

· The Manager, CRM demands extensive cross-functional collaboration, good communication skills, excellent project managerial skills, creative skills, and a process-focused aptitude that will enable the CRM Manager to effectively execute multiple responsibilities and deliverables.

Education / Professional Qualification
• Minimum Diploma / Degree in relevant field of studies

Professional Experience
· Minimum 3 years of sales experience from the hospitality / customer focused industry
· Preference will be from the automotive industry
· Performance focused marketing and / or sales background
· Team management experience

COMPETENCIES
1. Technical
· Computer literate
· Well versed in the automotive industry

2. Leadership
· Integrity, initiative and enthusiasm
· Motivated and committed to development
· Interpersonal and communication skills (verbal and written)
· Organisational skills
· Appropriate language skills

IMPACT / ACCOUNTABILITY
Coverage : All branches
· No revenue or profit responsibility

JOB CONTENT
· Develop and implement customer retention processes with a primary focus on car sales conversion across functions.
· Implement Group’s retention activities and set performance as the benchmark for the Malaysia dealer network.
·Ensures that customers receive the quickest service possible.
·Assists representatives in handling disappointed customers.
·Determines a course of action to resolve customer problems.
·Interacts with customers using phone, fax, email, the company website and in person.
·Provides assistance to representatives during extremely busy times.
·Ensures that customer service representatives follow all company policies and procedures when dealing with customers.
·Takes customer complaints to upper management when necessary.
·Generates reports for upper management.
·Helps create, update and maintain call script for representatives.
·Maintains database of customers for follow up.
·Ensures a seamless process flow from the customer’s initial order to the delivery of products and services.
·Reviews customer evaluations in regards to service representatives’ work and looks for areas that need improvement.
·Listens to recordings of representatives interacting with customers and uses the recordings to enhance training or offer necessary correction.
·Trains representatives on new product and service offerings as well as special sales and promotions.
·Analyzes the results of direct mail marketing and email campaigns.
·Helps develop new products, services and promotions based on customer preferences.
·In charge of existing lead management systems.
·Participates in the formulation of the company’s strategic plan
· Integrate CRM-retention activities into the dealership’s current sales processes and work with sales teams and management on future development of CRM-retention strategies.
·Develop and maintain key relationships with sales, finance and marketing teams so as to ensure that sales opportunities are maximized.
·Utilize dealership marketing resources to establish a customer contact schedule which is appropriate, professional and timely.
·Look for innovative ideas to improve processes and practices.
·Liaise with marketing team to develop new communications which adapt to market conditions, new campaigns and enable the achievement of retention targets.
·Facilitate all interactions with customers i.e events, marketing campaigns
·Set goals and appraise performance, practices and processes of CRM activity.
·Report to relevant management and DP about operational issues and performance highlights on a regular and timely basis.
·Extract relevant customer data as provided and analyse data alongside Group’s systems to produce a list of prospects in a given time frame.
·Utilize dealership systems and communicate with finance/sales team and valuer to create a useful background for each prospect.
·Initiate contact with prospects using phone, email or postal mail.
·Conduct all necessary follow up with prospects using appropriate contact methods.
·Log the referral as a formal lead within CRM system ensuring that it is handled according to existing lead guidelines.
·Manage and monitor sales team to ensure that chances of conversion are maximized on a daily basis.
·Accurately record all steps of this process within Group’s CRM system.
·Log, monitor and measure data to provide regular feedback and to report on successes and conversions.
·Continuously review the entire process and make suggestions for more effective and innovative practices.
· To dress correctly according to Group's Corporate Standard at all times during business hours. Adhere to current attitude, behaviour and appearance polices to enhance the brand image.
·Ensure confidentiality of all sensitive materials and prevent unauthorised access to these materials.

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Join to apply for the Customer Relations Executive (Mandarin) role at Agensi Pekerjaan JobScoper Sdn. Bhd.

4 days ago Be among the first 25 applicants

Join to apply for the Customer Relations Executive (Mandarin) role at Agensi Pekerjaan JobScoper Sdn. Bhd.

• Customer Support & Service: Provide personalized service to high-value clients and assist with their banking needs via inbound call, email and live chat. Address and resolve escalated customer inquiries and complaints promptly.
• Operational Excellence: Monitor service metrics, identify process gaps, and suggest improvements. Ensure all documentation and account setup procedures adhere to banking regulations and internal policies.
• Compliance & Risk Management: Stay updated on banking regulations, policies, and procedures.
  
  

Job Responsibility

• Customer Support & Service: Provide personalized service to high-value clients and assist with their banking needs via inbound call, email and live chat. Address and resolve escalated customer inquiries and complaints promptly.
• Operational Excellence: Monitor service metrics, identify process gaps, and suggest improvements. Ensure all documentation and account setup procedures adhere to banking regulations and internal policies.
• Compliance & Risk Management: Stay updated on banking regulations, policies, and procedures.
  
  

Job Requirements

• Education: Diploma and SPM Graduate are welcomed.
• Experience in Customer Services  is preferred.
• Fluent in English and Mandarin
• Willing work in Rotational Shift.
  
  

Job Benefits

• Provided training.
• Near to Public Transportation.
• Allowance Provided
• 5 working days.
• EPF & SOSCO.
• Medical leave & Annual leave

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Customer Service
• Industries Human Resources Services

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About You

As the Assistant Manager for Public Relations at CARSOME, you will play a key role in supporting the execution of strategic communications and public relations initiatives. Working closely with the Regional Communications and Marketing teams, you will help craft and deliver compelling content to strengthen brand visibility, drive media engagement, and support reputation-building efforts across multiple channels.

At CARSOME, we are not just another tech company – we are a fast-paced, innovative team revolutionizing customer experience in Southeast Asia’s automotive industry. This role offers a fantastic opportunity for a dynamic individual to expand your skills and expertise in communication management in an exciting space. You will be part of a team that values creativity, embraces challenges, and thrives on pushing boundaries. If you are passionate about research, writing, and Public Relations, are eager to make a difference, and are ready to embark on a growth journey, this could be a role for you.

Your Day-to-Day

• Content Development: Write, edit, and produce high-quality content for various platforms,
  including but not limited to press releases, blog posts, articles, newsletters, social media, and
  website content. Ensure all content is consistent with CARSOME's brand voice and messaging.
• Editorial Oversight: Review and edit content created by other team members or external contributors, providing constructive feedback and ensuring adherence to brand guidelines and industry standards.
• Research and Insights: Conduct thorough research on industry trends, competitor activities, and relevant topics to produce content strategy and development. Utilize insights to create content. that resonates with target audiences and enhances brand visibility.
• Media Relations: Build and maintain relationships with journalists, influencers, and industry stakeholders. Assist in drafting media pitches and responding to media inquiries.
• Event Support: Assist in the planning and execution of media events, press conferences, and product launches. Develop content and materials to support these events and ensure effective communication.
• Crisis Communication: Support the drafting of crisis communication materials, frameworks and statements, ensuring timely and appropriate responses.
• Cross-Functional Collaboration: Work closely with Marketing, Corporate Affairs, Commercial, Product and all other teams to ensure consistent messaging across all communication channels.
• Continuous Improvement: Stay updated with emerging communication trends, automotive industry insights, and best practices. Make recommendations for continuous improvement in content creation and communication strategies.

Your Know-How

• Bachelor's degree in Communications, Journalism, Public Relations, or a related field.
• Minimum of 5 years of relevant experience in communications, media, PR, or social media.
• Excellent written and verbal communication skills, with a strong command of grammar, punctuation, and AP style.
• Strong writing and editing skills, with a portfolio showcasing exceptional writing abilities, including press releases, blog articles, or social media content.
• Proficiency in using social media platforms and tools for content creation.
• Ability to think creatively, generate innovative ideas, and adapt quickly to changing priorities in a fast-paced environment.
• Strong organizational and project management skills, with attention to detail and the ability to meet deadlines.
• Proactive and collaborative team player with the ability to work independently and take initiative.
• Excellent interpersonal & communication skills.
  
• Good to have: Knowledge of the automotive industry and an interest in emerging automotive
  technologies.
  
  

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Job Description

We are searching for a Customer Relationship Management (CRM) Executive who can be involved in managing a company's interactions with current and potential customers, with the goal of improving customer satisfaction, loyalty, and business growth.

Here are some common roles and tasks associated with being a Customer Relation Management (CRM) Executive:

• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Make sure customers get all the information about the program.
• Maintain good relationships with customers.
• Get the feedback from customers to ensure they are satisfied with the service.
• Analyze customer behavior and measure their impact on business outcomes to update strategies.
• Maintain smooth communication with customers and promptly reply to their queries.
• Respond to and resolve customer complaints quickly and efficiently.
• Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively.
• Understand previous customer attitudes to better engage current customers.
• Identify new and more cost-efficient communication channels with customers.
• Identify the most efficient customer interaction approaches & prioritize them accordingly.
• Keep customers updated about the latest collections & special offers in order to increase sales.

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About the job (A) Manager, Customer Relations

Job Purpose · The Manager, CRM is responsible for development, execution, and continuous refinement of multi-channel Consumer Relations and the development of programs, roadmaps, and Consumer Relation strategies. The CRM Manager focuses on the loyalty and retention marketing strategies.

· The Manager, CRM has a clear understanding of how to leverage consumer behavioural, lifestyle, transactional, and demographic data in order to deliver relevant marketing programs through multiple communication channels with a vision of growing consumer loyalty and increasing their lifetime value to the business.

· The Manager, CRM demands extensive cross-functional collaboration, good communication skills, excellent project managerial skills, creative skills, and a process-focused aptitude that will enable the CRM Manager to effectively execute multiple responsibilities and deliverables.

Education / Professional Qualification • Minimum Diploma / Degree in relevant field of studies

Professional Experience · Minimum 3 years of sales experience from the hospitality / customer focused industry · Preference will be from the automotive industry · Performance focused marketing and / or sales background · Team management experience

COMPETENCIES 1. Technical · Computer literate · Well versed in the automotive industry

2. Leadership · Integrity, initiative and enthusiasm · Motivated and committed to development · Interpersonal and communication skills (verbal and written) · Organisational skills · Appropriate language skills

IMPACT / ACCOUNTABILITY Coverage : All branches · No revenue or profit responsibility

JOB CONTENT · Develop and implement customer retention processes with a primary focus on car sales conversion across functions. · Implement Group’s retention activities and set performance as the benchmark for the Malaysia dealer network. ·Ensures that customers receive the quickest service possible. ·Assists representatives in handling disappointed customers. ·Determines a course of action to resolve customer problems. ·Interacts with customers using phone, fax, email, the company website and in person. ·Provides assistance to representatives during extremely busy times. ·Ensures that customer service representatives follow all company policies and procedures when dealing with customers. ·Takes customer complaints to upper management when necessary. ·Generates reports for upper management. ·Helps create, update and maintain call script for representatives. ·Maintains database of customers for follow up. ·Ensures a seamless process flow from the customer’s initial order to the delivery of products and services. ·Reviews customer evaluations in regards to service representatives’ work and looks for areas that need improvement. ·Listens to recordings of representatives interacting with customers and uses the recordings to enhance training or offer necessary correction. ·Trains representatives on new product and service offerings as well as special sales and promotions. ·Analyzes the results of direct mail marketing and email campaigns. ·Helps develop new products, services and promotions based on customer preferences. ·In charge of existing lead management systems. ·Participates in the formulation of the company’s strategic plan · Integrate CRM-retention activities into the dealership’s current sales processes and work with sales teams and management on future development of CRM-retention strategies. ·Develop and maintain key relationships with sales, finance and marketing teams so as to ensure that sales opportunities are maximized. ·Utilize dealership marketing resources to establish a customer contact schedule which is appropriate, professional and timely. ·Look for innovative ideas to improve processes and practices. ·Liaise with marketing team to develop new communications which adapt to market conditions, new campaigns and enable the achievement of retention targets. ·Facilitate all interactions with customers i.e events, marketing campaigns ·Set goals and appraise performance, practices and processes of CRM activity. ·Report to relevant management and DP about operational issues and performance highlights on a regular and timely basis. ·Extract relevant customer data as provided and analyse data alongside Group’s systems to produce a list of prospects in a given time frame. ·Utilize dealership systems and communicate with finance/sales team and valuer to create a useful background for each prospect. ·Initiate contact with prospects using phone, email or postal mail. ·Conduct all necessary follow up with prospects using appropriate contact methods. ·Log the referral as a formal lead within CRM system ensuring that it is handled according to existing lead guidelines. ·Manage and monitor sales team to ensure that chances of conversion are maximized on a daily basis. ·Accurately record all steps of this process within Group’s CRM system. ·Log, monitor and measure data to provide regular feedback and to report on successes and conversions. ·Continuously review the entire process and make suggestions for more effective and innovative practices. · To dress correctly according to Group's Corporate Standard at all times during business hours. Adhere to current attitude, behaviour and appearance polices to enhance the brand image. ·Ensure confidentiality of all sensitive materials and prevent unauthorised access to these materials.

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