619 Employee Relations jobs in Malaysia
Manager - Employee Relations
Posted 1 day ago
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Overview
Mastercard is looking for an experienced Employee Relations professional to join its Global Employee Relations team. Working closely with the People Business Partners, employment law, compliance and business stakeholders, the desired candidate will develop and leverage ER best practices and processes to support our culture of decency and fairness consistent with Mastercard values and local laws. Hybrid flexible working is available.
Responsibilities- Provide expert advice to People Business Partners, managers and employees about company policies and processes
- Partner with internal employment counsel, compliance and People Business Partners to effectively manage employee relations issues/investigations
- Investigate concerns raised, including complaints of discrimination, harassment, retaliation and other work-related issues
- Prepare investigative documentation, including interview notes and summary of findings
- Prepare, track and maintain appropriate investigation and reorganization data and documentation
- Use case management system to manage cases from intake to resolution
- Provide and manage periodic reporting to relevant senior stakeholders
- Establish strong cross-functional relationships at all levels and geographies
- For the APAC region, provide sound ER advice and guidance to People Business Partners and managers on a range of ER topics such as performance management, merger and acquisition, TUPE, disciplinary processes, absence management and managing risk in termination of employment within the framework of leading with care
- Partner with relevant control functions on investigations and outcomes
- Create insights from data to inform process and improvements to drive a culture consistent with Mastercard values
Experience of multi-national, fast-paced organization CIPD qualified or equivalent work experience Deep human resources experience, with demonstrated passion for employee relations Solid understanding of employment and labor laws Proven project management skills with demonstrated ability to drive global projects Experience advising on a wide range of employee relations issues
Strong investigative skills Strong analytical and problem solving skills with ability to organize and analyze data Excellent interpersonal skills with demonstrated patience, tact, and respect Exceptional detail and follow-up skills Excellent verbal and written communication skills
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
- Mid-Senior level
- Full-time
- Human Resources
- Financial Services, IT Services and IT Consulting, and Technology, Information and Internet
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Ethics & Integrity / Industrial and Employee Relations
#J-18808-LjbffrPartner Relations Manager
Posted 2 days ago
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Job Description
Fragomen is recognized as the world's leading immigration services provider. Immigration is not just a practice area within our firm - it is our only practice. We provide comprehensive immigration services for short- and long-term international assignments, permanent transfers and the local hire of foreign workers.
The Partner Relations team is the bridge between IT and the Partners/clients they support. It was established to ensure that current and potential clients are receiving a clear and accurate message about the advantages and availability of our technology offerings, as they are ever-evolving.
The team has individuals based in various regions to provide broad geographical coverage and you will report to the Partner Relations Director.
How you will make a difference as a Partner Relations Manager at Fragomen:
As someone skilled at communicating technical concepts to all levels at client organizations, you will be an integral part of the acquisition and retention of client relationships. Because you will be in contact with many of the firm's clients, you also will be an important conduit to the product team in ensuring the voice of the client is heard. As such, your input will be important to the firm's overall technology strategy and roadmap.
In the role, you will be responsible for:
Understanding and Presenting Technology
Representing the firm's state-of-the-art client-facing technologies to current and potential clients through presentations, demonstrations, and communications through your own book of business.
Continually and proactively gathering information from developers, designers, and product managers about new features, functionality, and upcoming product changes.
Delivering product information in a compelling way to promote usage and adoption of the Firm’s technology.
Becoming a subject matter expert of the tools being demonstrated.
Strategic Relationship Management:
Develop and maintain relationships with clients and partners.
Understand the strategic objectives and priorities of clients and partners and align technology offerings to meet their needs.
Participate in the development of proposals, presentations, and other materials to support business development efforts (e.g., RFPs).
Client Satisfaction and Retention:
Monitor client satisfaction and address any issues or concerns in a timely and effective manner.
Help reroute client-specific tech service escalations and manage incidents.
Proactively identify opportunities to add value and improve the client experience.
Collaborate with internal teams to ensure that client expectations are met and exceeded.
Cross-functional Collaboration:
Work closely with internal stakeholders, including product development, operations, and customer support teams, to ensure alignment and coordination in delivering value to clients.
Serve as a liaison between clients and internal teams, facilitating communication and resolving any conflicts or issues that may arise.
Let's talk if you have the following qualifications and experience:
Degree qualification with at least 3 years of relevant experience in client account management, management consulting or immigration consultancy background.
Strong business acumen who can: understand the various teams across Digital, communicate effectively with clients, demonstrate operational knowledge, and build connections across other corporate functions.
Strong presentation skills and proven track record of successful presentations.
Experience making challenging, complex ideas, concepts, and tasks understandable and appealing to diverse audiences.
Experience creating documentation and presentations.
Enjoy working within a cross functional team and have the people and communication skills required to do that well.
Quickly learn complex concepts and technologies.
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.
#J-18808-LjbffrIndustrial Relations Specialist
Posted 2 days ago
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About the Company
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
About the RoleAn Industrial Relations Specialist is responsible for managing the relationship between an organization and its employees, focusing on labor relations, employee rights, and workplace policies. The Industrial Relations Specialist will oversee and facilitate the relationship between management and employees, ensuring compliance with labor laws and regulations. This role involves partnering with HR Business Partners, General Counsel’s office and Risk Management to resolve employee grievance and disputes, and fostering a positive work environment.
Responsibilities- Develop and implement labor relations strategies and policies.
- Address and resolve employee grievances and disputes in accordance with the Company grievance procedures.
- Conduct investigations related to workplace issues and recommend solutions.
- Ensure compliance with labor laws and regulations.
- Provide guidance to management on labor relations issues.
- Monitor and analyze labor market trends and conditions.
- Facilitate training programs on labor relations and employee rights.
- Bachelor’s degree in Law, Human Resources, Business Administration, or a related field.
- Preferably with at least 5 to 6 years of proven experience in industrial relations or labor relations.
- Strong knowledge of labor laws and regulations.
- Excellent negotiation and conflict resolution skills.
- Ability to work independently and as part of a team.
- Mid-Senior level
- Full-time
- Human Resources
- Professional Services
- IT Services and IT Consulting
- Business Consulting and Services
Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
#J-18808-LjbffrClient Relations Officer
Posted 2 days ago
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Job Description
Overview
Moomoo MY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Client Relations Officer
Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Please note: only short-listed candidates will be contacted. Thank you.
Responsibilities- Client Engagement and Relationship Management
- Build and nurture relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and providing personalized support.
- Initiate and lead interactions with potential clients to introduce the company's services, assess their needs, and tailor solutions to their investment objectives.
- Sales & Business Development
- Implement strategies to increase sales by identifying opportunities within the existing client base and developing plans to attract new clients.
- Collaborate with cross-functional teams in achieving KPI and revenue targets through client referrals and upselling of services.
- Product and Service Customization
- Gather feedback from clients and analyze market trends to identify opportunities for new products or improvements to existing services.
- Work closely with the product development team to design and implement tailored solutions that meet the diverse needs of clients in the Malaysian stock market.
- Market Analysis and Industry Knowledge
- Stay updated on the latest market trends, financial regulations, and stock market developments in the respective region(s).
- Use this knowledge to offer informed advice to clients, enabling them to make well-informed investment decisions aligned with their financial goals.
- Reporting and Documentation
- Maintain accurate client records, document communications, and prepare regular reports on client interactions, sales activities, and market feedback.
- Ad-hoc duties
- Any ad-hoc duties as assigned.
- Bachelor's degree or above in Business Management/Administration, Finance, Economics and/or related disciplines. Additional qualifications in financial planning or investment analysis are advantageous.
- Solid experience in outbound sales, client relations or a similar role within the stockbroking/finance services company or outbound call center is preferred. Fresh graduates are welcome to apply.
- Exposure and possessing of product knowledge on capital market and investment-related field will be an advantage.
- 5 working days per week
- Language proficiency in English & Chinese.
- Excellent communication, negotiation, and interpersonal skills. Good-looking computer literacy skills.
- Independent, self-motivated, and quick learning team player with strong result-driven skills. Able to work well under pressure, meticulous and detail-oriented, and able to thrive in a dynamic and fast-paced environment. Passion and constantly seek improvement in work.
We offer a comprehensive and holistic work experience and package as follows:
- Competitive compensation & benefits. Monthly salary package consists of basic salary +commission + shift allowance (if applicable).
- Fun loving and diverse work environment.
- Business casual work attire everyday.
Note: Please note that only short-listed candidates will be contacted. Thank you.
#J-18808-LjbffrCustomer Relations Executive
Posted 3 days ago
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Job Description
Duties & Responsibilities
- Communicate with customers, building positive relationships, responding to, and progressing issues and queries to a successful conclusion at the earliest time
- Always maintaining a positive, empathetic, and professional attitude toward customers
- Responding promptly to customer inquiries
- Follow up the cases, keep the promises
- Ensure a good understanding of the company products and services which is improved and always maintained
- Provide detailed information about products and processes
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Ensure all complaints, opportunities for improvement and positive feedback from clients is recorded
- Processing orders, forms, applications, and requests
- Accurate data entry
- Communicating and coordinating with colleagues as necessary
- Ensure all tasks are thoroughly investigated within procedures and guidelines as outlined by Customer Service Manager
- To carry out other responsibilities that may be assigned by the Management
- Minimum SPM/Certificate/Diploma/Degree
- A minimum of 1 years relevant experience, preferably service industry or fresh graduates are encouraged to apply as training will be provided
- Able to speak and write fluently in Bahasa Malaysia, English and Mandarin
- Candidate fluent in Mandarin are preferred as the role required the candidate to deal with mandarin speaking customer
- Computer literate
- Skills & Knowledge required:
- Customer-service oriented and able to maintain good customer relationship
- A good telephone etiquette
- Accuracy and attention to details
- Working location is at Jalan Kepong
Employee Relations Consultant
Posted 4 days ago
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Job Description
- Act as the primary ER contact for line managers, providing expert consultation on employee relations policies, performance issues, grievances, disciplinary procedures, and investigations.
- Manage end-to-end ER case handling, ensuring timely, fair, and compliant resolution of complex employee issues.
- Guide and coach line managers on P&C practices, helping them navigate ER processes effectively (e.g., performance improvement plans, absence management, underperformance cases).
- Ensure adherence to global and entity-specific HR policies and employment regulations in all advisory work.
- Partner with Country People Relations Advisors to triage cases based on complexity, legal risk, and business impact.
- Promote the use of self-service tools and Tier 0 resources while ensuring seamless escalation to Tier 2 and Tier 3 (People Relations) when necessary.
- Monitor ER-related Salesforce tickets, act as the point of contact throughout the case lifecycle, and ensure timely resolution or appropriate escalation.
- Proactively identify opportunities for process and policy improvements to enhance ER service delivery and outcomes.
- Maintain accurate records, document case outcomes, and prepare reports and insights for business stakeholders.
- Stay updated on relevant labor laws, best practices, and organisational changes to provide accurate advice and maintain compliance.
- Participate in ER-related initiatives, audits, or policy updates when needed.
- Bachelor's degree in Human Resources, Business Administration, Employment Law, or a related field.
- 3-5+ years of experience in HR or P&C roles, with strong exposure to employee relations casework and advisory support.
- Demonstrated ability to manage complex ER issues in a fast-paced, matrixed environment.
- Experience working across a variety of ER topics including disciplinary actions, grievances, investigations, and performance concerns.
- Familiarity with local employment legislation and its practical application in business contexts.
- Proficient in CRM systems (e.g., Salesforce), HRIS platforms, and case management tools.
- Strong Microsoft Office skills (Excel, Word, PowerPoint).
- Experience with reporting, dashboards, and analytics to provide insights into ER trends and issues.
- Strong communication, coaching, and stakeholder engagement skills.
- Ability to analyse complex situations and make sound, compliant decisions.
- Contract: 12 Months
- Covered Medical Expenses
- Flexible working arrangement
- A wide range of development opportunities and structured learning pathways.
- A diverse, inclusive culture where respect and collaboration are core values.
Client Relations Officer
Posted 4 days ago
Job Viewed
Job Description
• Build and nurture relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and providing personalized support.
• Initiate and lead interactions with potential clients to introduce the company's services, assess their needs, and tailor solutions to their investment objectives.
2. Sales & Business Development• Implement strategies to increase sales by identifying opportunities within the existing client base and developing plans to attract new clients.
• Collaborate with cross-functional teams in achieving KPI and revenue targets through client referrals and upselling of services.
3. Product and Service Customization• Gather feedback from clients and analyze market trends to identify opportunities for new products or improvements to existing services.
• Work closely with the product development team to design and implement tailored solutions that meet the diverse needs of clients in the Malaysian stock market.
4. Market Analysis and Industry Knowledge• Stay updated on the latest market trends, financial regulations, and stock market developments in the respective region(s).
• Use this knowledge to offer informed advice to clients, enabling them to make well-informed investment decisions aligned with their financial goals.
5. Reporting and Documentation• Maintain accurate client records, document communications, and prepare regular reports on client interactions, sales activities, and market feedback.
6. Any Ad-hoc Duties as Assigned• Bachelor’s degree or above in Business Management/Administration, Finance, Economics and/or related disciplines. Additional qualifications in financial planning or investment analysis are advantageous.
• Solid experience in outbound sales, client relations, or a similar role within the stockbroking/finance services company or outbound call center is preferred. Fresh graduates are welcome to apply.
• Exposure and possessing of product knowledge on capital market and investment-related field will be an advantage.
• 5 working days per week.
• Language proficiency in English & Chinese.
• Excellent communication, negotiation, and interpersonal skills. Good computer literacy skills.
• Independent, self-motivated, and quick learning team player with strong result-driven skills. Able to work well under pressure, meticulous and detail-oriented, and able to thrive in a dynamic and fast-paced environment. Passion and constantly seek improvement in work.
We offer a comprehensive and holistic work experience and package as follows:
• Competitive compensation & benefits. Monthly salary package consists of basic salary + commission + shift allowance (if applicable).
• Fun loving and diverse work environment.
• Business casual work attire every day.
Please note that only short-listed candidates will be contacted. Thank you.
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Manager, Public Relations
Posted 4 days ago
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foodpanda Bangsar South, Federal Territory of Kuala Lumpur, Malaysia
Manager, Public Relationsfoodpanda Bangsar South, Federal Territory of Kuala Lumpur, Malaysia
4 days ago Be among the first 25 applicants
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foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
Here at foodpanda, we’re all about delivering more value, choice and convenience to our customers and partners across Asia. We are on the lookout for talent who are excited about making a tangible impact with a dynamic organisation looking to redefine how food, people, culture, and technology are connected.
We are looking for a highly driven and motivated Public Relations Manager to join our team in Malaysia, overseeing a key reputation management function. Well-versed in stakeholder engagement and understanding of the media and regulatory landscape, this individual will play a crucial role in building brand love by unearthing engaging, unexpected stories from the business.
Key Responsibilities
- Develop foodpanda Malaysia’s public relations strategy and uphold positive brand reputation across all stakeholder groups.
- Build relationships with key tier 1 media (broadcast, tech, lifestyle and trade) to ensure a consistent narrative is being communicated externally.
- Lead proactive storytelling, media pitches and policy comms campaigns to secure positive media placements focusing on foodpanda Malaysia’s mission.
- Manage crisis communication and develop response plans for potential issues.
- Collaborate closely with internal stakeholders to identify compelling stories and align communications metrics with business goals.
- Oversee and manage agencies to ensure alignment with business goals. Monitor and measure the effectiveness of communication strategies, adjusting as needed.
- At least 6-8 years of demonstrated experience in leading PR and communications work, engaging a wide range of external stakeholders.
- A strong network of journalists focused on lifestyle and business space, with a keen understanding of various media channels and news cycles with proven success in achieving coverage across different media segments.
- Ability to exercise strong judgement, possess good problem-solving and crisis management. skills, and ability to collaborate with functional teams in a dynamic environment.
- Demonstrated experience providing counsel to and collaborating closely with senior management and business functions to achieve the effective implementation of PR campaigns, driving brand awareness and reputation management.
- Agency experience is a plus.
- A concise and clear communicator with written and oral communication skills in English; additional languages are a plus.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function General Business
- Industries Software Development and IT Services and IT Consulting
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Manager, Central Region International MarketingWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrEmployee Relations Specialist
Posted 4 days ago
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Join to apply for the Employee Relations Specialist role at CelcomDigi
Join to apply for the Employee Relations Specialist role at CelcomDigi
Job Description
This role is on a 2year Fixed Term Contract with CelcomDigi
The Employee Relations Specialist is responsible for managing complex employee relations issues, providing guidance and coaching on these matters, developing and maintaining policies and procedures, and fostering a positive work environment.
Job Description
This role is on a 2year Fixed Term Contract with CelcomDigi
The Employee Relations Specialist is responsible for managing complex employee relations issues, providing guidance and coaching on these matters, developing and maintaining policies and procedures, and fostering a positive work environment.
Responsibilities
- Assist to investigate, manage, and resolve complex employee relations issues, including performance management, disciplinary inquiries and actions, workplace conflicts, and harassment or discrimination allegations.
- Support the ER team in routine tasks such as maintaining case trackers, preparing letters or reports, and managing documentation for ER cases.
- Provide basic guidance and coaching to leaders and managers on employee relations matters, escalating complex issues to senior team members as needed to ensure fair and consistent practices.
- Assist to develop, implement, and maintain employee relations policies, procedures, handbooks and guidelines in compliance with employment laws and best practices.
- Coordinate logistics and materials for learning and development sessions for leaders and managers on employment laws and employee relations topics, including misconduct in employment, performance intervention, conflict resolution, fostering a positive work environment, and promoting team synergy.
- Assist to monitor and analyze employee relations trends, identifying potential areas of concern and developing proactive strategies to address them.
- Collaborate with HR colleagues in areas such as operations, talent acquisition, rewards and performance management, learning and development, culture and engagement, and business partners to ensure a cohesive employee experience.
- Assist with the development and implementation of diversity, equity, and inclusion initiatives to foster a more inclusive and supportive work environment that encourages team synergy and positive energy.
- Bachelor's degree in Law, Human Resources, Business Administration, or a related field.
- Minimum of 3 to 5 years of experience in employee relations, law, human resources, or a related field.
- Basic knowledge of Malaysian employment laws and regulations.
- Basic conflict resolution and negotiation skills, with the ability to handle sensitive and confidential situations effectively.
- Strong attention to detail and organizational skills, especially in documentation, record keeping and follow-ups.
- Good interpersonal and communication skills, with the ability to establish rapport and build trust with employees at all levels of CelcomDigi.
- Demonstrated ability to promote a positive work environment, encourage team synergy, and foster open communication among team members.
- Eagerness to learn and take initiative, with a collaborative mindset and openness to feedback.
Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.
At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team.
Let’s advance and inspire Malaysia together! #WeAreCelcomDigi
Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards.
CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair. Seniority level
- Seniority level Mid-Senior level
- Employment type Contract
- Job function Human Resources
- Industries Telecommunications
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#J-18808-LjbffrManager Employee Relations
Posted 5 days ago
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Job Description
In your new role you will:
- Handle Union related matters including collective bargaining and trade dispute.
- Advise on all industrial relations and labor matters including consequence management, domestic inquiry, code of conduct, disciplinary and grievance issues.
- Represent the Company in conciliation or litigation matters at Industrial Court and Labour Court.
- Liaise with the Government officers on matters related to employee relations.
- Work closely with Operational Unit in handling ER related issues.
- Ensure HR ER related policies updated at all times.
- Handle misconduct management including report generation monthly and organize domestic inquiry sessions upon consulting ER Head.
- Ensure ERMS cases are under control and managed well.
- Support ad-hoc ER Team activities especially on ER events.
You are best equipped for this task if you have:
- Bachelor’s Degree or professional Degree in any field, preferably in Human Resources.
- Several years of practical experience in HR, e.g. project management, facilitating and presentation techniques, coaching.
- Possesses Good Knowledge of employment law.
- Proficient in MS Excel, MS Word, MS Powerpoint.
- Strong Problem Solving and decision-making skills.
- Possess good communication and leadership competencies.
- Solid moderation & facilitation skills.
#WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in? We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant's experience and skills. Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
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