What Jobs are available for Customer Support Specialist in Selangor?

**Core job responsibilities:**
+ This position in Abbott Diagnostics Remote Services and Support team is responsible to provide accurate and timely assistance, technical information and advice regarding ADD products and services before, during, and after a call (customer call, chat & mail) to maintain and improve the organization's customer relationships.
+ This role takes ownership of the customer experience and must maintain composure & professionalism in difficult situations while working independently.
+ Communicate with customers (via phone,chat & email) to answer their enquiries, understand and answer their technical question, assess their needs. Able to understand hardware, software and reagents issues.
+ Apply established procedures, use appropriate tools and systems to solve technical problems through case management and follow-up on the status of outstanding cases.
+ Record accurately information in the appropriate system and make sure to follow up with the "Off-hours" team and specific country team.
+ The resource will apply their clinical laboratory and technical knowledge to provide continual support services to ensure ongoing customer satisfaction.
+ Additional responsibilities include:
+ Promoting the technical expertise of support personnel
+ Promote customer adoption of contacting Remote support as troubleshooting first point of contact
+ Instrument monitoring via dashboard visualization platform and provide a proactive call to customers
+ Performed proactive analysis using the tools provided and assist in proving the concept of unplanned to plan instrument downtime
**Core Job Responsibilities**
+ Responsible for implementing and maintaining the effectiveness of the quality system.
+ The remote support specialist will play the following roles:
+ Customers Phone support and perform instrument monitoring from dashboard visualization platform (Training and Guidance will be provided)
+ Work with cross-functional teams to propose, recommend and provide resolution to issues.
+ Level I & II support for customer's problem resolution
+ Improve Customer Net Promoter Score (NPS). Quality of support and Customers satisfaction will be measured through Abbott NPS.
**Key Performance Metrics**
+ Improve Customer satisfaction score (NPS)
+ Improve Phone Resolution Rate
+ Decrease Phone Abandon Rate
+ Improve First Line Resolution Rate by reducing Dispatched.
+ Service Tickets Compliance
**Education and experience** **:**
+ Clinical laboratory experience and use of Laboratory automated analyzers (preferably Abbott systems)
+ Minimum of 2-3 years of Clinical laboratory practice, Field application for Laboratory systems, Hardware and reagents troubleshooting experience.
+ Study background: Biomedical engineer, Bachelor in Clinical laboratory, Master in Biology / Human Biochemistry, Bachelor of Science
+ Qualified applicants will be experienced in providing level 1 and level 2 support and making technical recommendations to ensure customer issues are resolved.
+ The ideal candidate will have excellent problem solving and communication skills. This position will require significant interaction with customers. Other competencies, such as the ability to work in team-oriented environments, adaptability, and high initiative, are also critical.
+ Multiple language knowledge is an added advantage (Thai, Tagalog, Mandarin, Bahasa Indonesia)
+ **Candidate must also possess understanding of customer nuance and culture of the country supported**
+ Fluency in English is expected as trainings, documentation and ticketing are done in English
+ Candidate should be open to flexible straggered working hours due to the time difference of the supported countries/region
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**Core job responsibilities:**
+ This position in Abbott Diagnostics Remote Services and Support team is responsible to provide accurate and timely assistance, technical information and advice regarding ADD products and services before, during, and after a call (customer call, chat & mail) to maintain and improve the organization's customer relationships.
+ This role takes ownership of the customer experience and must maintain composure & professionalism in difficult situations while working independently.
+ Communicate with customers (via phone,chat & email) to answer their enquiries, understand and answer their technical question, assess their needs. Able to understand hardware, software and reagents issues.
+ Apply established procedures, use appropriate tools and systems to solve technical problems through case management and follow-up on the status of outstanding cases.
+ Record accurately information in the appropriate system and make sure to follow up with the "Off-hours" team and specific country team.
+ The resource will apply their clinical laboratory and technical knowledge to provide continual support services to ensure ongoing customer satisfaction.
+ Additional responsibilities include:
+ Promoting the technical expertise of support personnel
+ Promote customer adoption of contacting Remote support as troubleshooting first point of contact
+ Instrument monitoring via dashboard visualization platform and provide a proactive call to customers
+ Performed proactive analysis using the tools provided and assist in proving the concept of unplanned to plan instrument downtime
**Core Job Responsibilities**
+ Responsible for implementing and maintaining the effectiveness of the quality system.
+ The remote support specialist will play the following roles:
+ Customers Phone support and perform instrument monitoring from dashboard visualization platform (Training and Guidance will be provided)
+ Work with cross-functional teams to propose, recommend and provide resolution to issues.
+ Level I & II support for customer's problem resolution
+ Improve Customer Net Promoter Score (NPS). Quality of support and Customers satisfaction will be measured through Abbott NPS.
**Key Performance Metrics**
+ Improve Customer satisfaction score (NPS)
+ Improve Phone Resolution Rate
+ Decrease Phone Abandon Rate
+ Improve First Line Resolution Rate by reducing Dispatched.
+ Service Tickets Compliance
**Education and experience** **:**
+ Clinical laboratory experience and use of Laboratory automated analyzers (preferably Abbott systems)
+ Minimum of 2-3 years of Clinical laboratory practice, Field application for Laboratory systems, Hardware and reagents troubleshooting experience.
+ Study background: Biomedical engineer, Bachelor in Clinical laboratory, Master in Biology / Human Biochemistry, Bachelor of Science
+ Qualified applicants will be experienced in providing level 1 and level 2 support and making technical recommendations to ensure customer issues are resolved.
+ The ideal candidate will have excellent problem solving and communication skills. This position will require significant interaction with customers. Other competencies, such as the ability to work in team-oriented environments, adaptability, and high initiative, are also critical.
+ Multiple language knowledge is an added advantage (Thai, Tagalog, Mandarin, Bahasa Indonesia)
+ **Candidate must also possess understanding of customer nuance and culture of the country supported**
+ Fluency in English is expected as trainings, documentation and ticketing are done in English
+ Candidate should be open to flexible straggered working hours due to the time difference of the supported countries/region
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**Core job responsibilities:**
+ This position in Abbott Diagnostics Remote Services and Support team is responsible to provide accurate and timely assistance, technical information and advice regarding ADD products and services before, during, and after a call (customer call, chat & mail) to maintain and improve the organization's customer relationships.
+ This role takes ownership of the customer experience and must maintain composure & professionalism in difficult situations while working independently.
+ Communicate with customers (via phone,chat & email) to answer their enquiries, understand and answer their technical question, assess their needs. Able to understand hardware, software and reagents issues.
+ Apply established procedures, use appropriate tools and systems to solve technical problems through case management and follow-up on the status of outstanding cases.
+ Record accurately information in the appropriate system and make sure to follow up with the "Off-hours" team and specific country team.
+ The resource will apply their clinical laboratory and technical knowledge to provide continual support services to ensure ongoing customer satisfaction.
+ Additional responsibilities include:
+ Promoting the technical expertise of support personnel
+ Promote customer adoption of contacting Remote support as troubleshooting first point of contact
+ Instrument monitoring via dashboard visualization platform and provide a proactive call to customers
+ Performed proactive analysis using the tools provided and assist in proving the concept of unplanned to plan instrument downtime
**Core Job Responsibilities**
+ Responsible for implementing and maintaining the effectiveness of the quality system.
+ The remote support specialist will play the following roles:
+ Customers Phone support and perform instrument monitoring from dashboard visualization platform (Training and Guidance will be provided)
+ Work with cross-functional teams to propose, recommend and provide resolution to issues.
+ Level I & II support for customer's problem resolution
+ Improve Customer Net Promoter Score (NPS). Quality of support and Customers satisfaction will be measured through Abbott NPS.
**Key Performance Metrics**
+ Improve Customer satisfaction score (NPS)
+ Improve Phone Resolution Rate
+ Decrease Phone Abandon Rate
+ Improve First Line Resolution Rate by reducing Dispatched.
+ Service Tickets Compliance
**Education and experience** **:**
+ Clinical laboratory experience and use of Laboratory automated analyzers (preferably Abbott systems)
+ Minimum of 2-3 years of Clinical laboratory practice, Field application for Laboratory systems, Hardware and reagents troubleshooting experience.
+ Study background: Biomedical engineer, Bachelor in Clinical laboratory, Master in Biology / Human Biochemistry, Bachelor of Science
+ Qualified applicants will be experienced in providing level 1 and level 2 support and making technical recommendations to ensure customer issues are resolved.
+ The ideal candidate will have excellent problem solving and communication skills. This position will require significant interaction with customers. Other competencies, such as the ability to work in team-oriented environments, adaptability, and high initiative, are also critical.
+ Multiple language knowledge is an added advantage (Thai, Tagalog, Mandarin, Bahasa Indonesia)
+ **Candidate must also possess understanding of customer nuance and culture of the country supported**
+ Fluency in English is expected as trainings, documentation and ticketing are done in English
+ Candidate should be open to flexible straggered working hours due to the time difference of the supported countries/region
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**Core job responsibilities:**
+ This position in Abbott Diagnostics Remote Services and Support team is responsible to provide accurate and timely assistance, technical information and advice regarding ADD products and services before, during, and after a call (customer call, chat & mail) to maintain and improve the organization's customer relationships.
+ This role takes ownership of the customer experience and must maintain composure & professionalism in difficult situations while working independently.
+ Communicate with customers (via phone,chat & email) to answer their enquiries, understand and answer their technical question, assess their needs. Able to understand hardware, software and reagents issues.
+ Apply established procedures, use appropriate tools and systems to solve technical problems through case management and follow-up on the status of outstanding cases.
+ Record accurately information in the appropriate system and make sure to follow up with the "Off-hours" team and specific country team.
+ The resource will apply their clinical laboratory and technical knowledge to provide continual support services to ensure ongoing customer satisfaction.
+ Additional responsibilities include:
+ Promoting the technical expertise of support personnel
+ Promote customer adoption of contacting Remote support as troubleshooting first point of contact
+ Instrument monitoring via dashboard visualization platform and provide a proactive call to customers
+ Performed proactive analysis using the tools provided and assist in proving the concept of unplanned to plan instrument downtime
**Core Job Responsibilities**
+ Responsible for implementing and maintaining the effectiveness of the quality system.
+ The remote support specialist will play the following roles:
+ Customers Phone support and perform instrument monitoring from dashboard visualization platform (Training and Guidance will be provided)
+ Work with cross-functional teams to propose, recommend and provide resolution to issues.
+ Level I & II support for customer's problem resolution
+ Improve Customer Net Promoter Score (NPS). Quality of support and Customers satisfaction will be measured through Abbott NPS.
**Key Performance Metrics**
+ Improve Customer satisfaction score (NPS)
+ Improve Phone Resolution Rate
+ Decrease Phone Abandon Rate
+ Improve First Line Resolution Rate by reducing Dispatched.
+ Service Tickets Compliance
**Education and experience** **:**
+ Clinical laboratory experience and use of Laboratory automated analyzers (preferably Abbott systems)
+ Minimum of 2-3 years of Clinical laboratory practice, Field application for Laboratory systems, Hardware and reagents troubleshooting experience.
+ Study background: Biomedical engineer, Bachelor in Clinical laboratory, Master in Biology / Human Biochemistry, Bachelor of Science
+ Qualified applicants will be experienced in providing level 1 and level 2 support and making technical recommendations to ensure customer issues are resolved.
+ The ideal candidate will have excellent problem solving and communication skills. This position will require significant interaction with customers. Other competencies, such as the ability to work in team-oriented environments, adaptability, and high initiative, are also critical.
+ Multiple language knowledge is an added advantage (Thai, Tagalog, Mandarin, Bahasa Indonesia)
+ **Candidate must also possess understanding of customer nuance and culture of the country supported**
+ Fluency in English is expected as trainings, documentation and ticketing are done in English
+ Candidate should be open to flexible straggered working hours due to the time difference of the supported countries/region
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Position Summary:
This role is a Southeast Asia Customer Service role and you will report to the Customer Service, Supervisor. You will drive ownership and responsibility for the day-to-day order fulfillment tasks and provide Excellent Services to our Customers and Channel Partners. You are professional, accountable, Customer centric (Customers First mentality) and enjoy working in a fast-paced matrixed environment.
**Key Responsibilities:**
+ You will be the main contact window for customer, channel partner and team member through phone, email, and or meeting mode of communication. You will act like an Account Management by providing proactive communication on any changes or delays and provide alternate options/solutions.
+ You respond optimally and efficiently to customers inquiries, ranging from quotation, orders, product availability, pricing, delivery, billing, return/replacement, complaints and other forms of documentation (e.g. proof of delivery, etc). This includes preparation of vital documentation to complete the order transactions in a timely manner.
+ Have close interlocks with other functions such as Sales, Supply Chain & Global Factories to meet Customer's expectations, as well as work with Finance on Accounts Receivables (AR), Accounts Payables (AP) issues and follow up where needed.
+ Drive the Order to Cash process, including processes such as order creation, order status communication, purchase order processing, payment & LC handling, preparation of shipping documents and coordination with logistics, distribution, and forwarders on shipments, billing and invoicing
+ Responsible to meet Operational Excellence targets by meeting Key Performance Index and Service Level Agreements.
+ Participate in process improvement when needed and ensure documentation and order processes are in line with corporate guidelines and compliance.
+ Comfortable working across borders, time zones, and cultures, dealing with a variety of global stakeholders
+ Accountable to maintain accurate records of orders, inventory, and shipments.
+ Prepare reports on order status / ad-hoc meeting.
**Our ideal candidate embodies the following traits and values to be successful in the role:**
+ Passionate about improving Customer Allegiance Score (CAS).
+ Curious and accept continuous process improvement.
+ Self-Starter and quick learner.
+ Positive and greet changes as opportunities.
+ Able to work independently, as well as collaborate with peers to work towards a common goal.
+ Multi-task efficiently in a fast-paced environment.
+ Communicate with others openly, respectfully and positively in a professional manner.
**Required and/or Preferred Qualifications from you:**
+ Diploma in Logistics/Supply Chain/Life Science or relevant major
+ 2+ years of experience in Customer Service function
+ Candidate to be customer service oriented and excellence in phone and email etiquette skills.
+ Proficiency in ERP like SAP, E1 (Oracle), & MS Office Preferred.
+ International Trading Knowledge
+ Fluent in both spoken and written English, Bhasa Melayu, additional language skills such as Mandarin, Bhasa Indonesian, Thai, Vietnamese are a plus
+ Possess attentive listening and problem-solving skills.
Competencies:
+ Demonstrates the ability to operate in a fast paced, multi-tasking environment.
+ Focuses and anticipates the needs of external and internal customers. Owns the customer experience and consistently delivers on commitments.
+ Accuracy is required in performing all functions of this position.
+ Self-starter with enthusiasm and positive outlook. Initiative and good organization skills are extremely valuable to ensure good customer service.
+ Passionately curious. Sees things from new angles, questions assumptions and conventional thinking.
+ Resilient and not afraid of changes. Loves taking on difficult challenges and resolving it.
**Benefits**
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Customer Service Representative
Job ID

Posted
18-Sep-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Customer Service
Location(s)
Petaling Jaya - Selangor - Malaysia
**Customer Service Representative (Petaling Jaya)**
CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension.
**CBRE Global Workplace Solutions (GWS)**
As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building.
Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.
**About the Role:**
As a CBRE Customer Service Representative, you will guide the team responsible for assigning tasks related to resolving complex day-to-day and escalated issues.
This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.
**What You'll Do:**
+ Answer incoming service requests, via phone, chat, email & online requests. Point of contact for all escalated customer inquiries and concerns.
+ Dispatch service request work orders for completion by vendors.
+ Verify company systems, customer service databases, and spreadsheets are accurate and being updated frequently.
+ Contact the customer for information and communicate the steps in the work order process.
+ Run, review, and distribute various customer service reports, as necessary.
+ Assist with the training of new hires and temporary employees. Provide technical guidance and training to junior associates.
+ Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
+ Impact own team and other teams whose work activities are closely related.
+ Suggest improvements to existing processes and solutions to improve the efficiency of the team.
**What You'll Need:**
+ High School Diploma or GED with 2-3 years of job-related experience.
+ A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
+ Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
+ In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
+ Organizational skills with an advanced inquisitive mindset.
+ Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.
**Why CBRE**
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
**Applicant AI Use Disclosure**
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
If the above interests you, we would love to hear from you!
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to a **Customer Service Representative** in Eaton's **Electrical business** , based in **Selangor, Malaysia** . In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals.
**If you have Customer Service experience and is able to use SAP (QTC/OTC module) you are highly encouraged to apply.**
**What you'll do:**
Act as the first point of contact to customers. To manage order processing, achieving on time deliveries and meeting customers' requirements.
A. Order Administration - To manage order processing and provide order acknowledgement within agreed cycle time. Ensure accuracy and update customers on open order status by phone, e-mails or meeting.
B. Outbound Management - To follow up deliveries and ensure on-time delivery as promised. Create delivery note, prepare packing list and invoice (includes credit note, debit note)
C. Warranty Support - To manage order processing for warranty claims. Support RMA matters and facilitate with customers, warehouse and technical team
D. Project Management - To track and manage project orders with internal stakeholders on deliverables.
E. To be committed & responsible for Quality Management System:
a. Implement the process approach and risk-based thinking
b. Provide the necessary support to fully implement and sustain the QMS
c. Communicating to the organization the importance of conforming to QMS requirements
d. Ensuring the QMS meets its goals
e. Engage, direct, and support individuals contributing to the QMS
f. Create a culture of continuous improvement
**Qualifications:**
Degree or Diploma in any field
At least 5-8 years of customer service or order fufillment experience or equivalent 2-3 years from same industry/ field
**Skills:**
A. Proficient in Microsoft Office and SAP is a must
B. Basic writing and communication skills
C. Have a sense of responsibility and initiative
D. Ability to work in a dynamic environment
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
#LI-BK1

Position: Supervisor



Summary:

• Responsible for coordinating all inbound and outbound warehouse activities, ensuring smooth receiving, storage, and delivery operations while maintaining accurate documentation, bonded warehouse compliance, and excellent customer communication.



Key Responsibilities:

• Coordinate inbound (receiving) and outbound (shipping) schedules with customers and transporters.

• Verify and process shipment documents (DO, packing list, invoice, etc.).

• Update Warehouse Management System (WMS) for all inbound/outbound transactions.

• Handle customer inquiries, provide shipment updates, and resolve issues.

• Prepare daily/weekly reports and maintain proper filing of records.

• Coordinate with warehouse and transport teams to ensure timely operations.

• Coordinate with the forwarding department and Customs officers to facilitate bonded warehouse requirements and ensure document compliance.



Requirements:

• Minimum Diploma/Degree in Logistics or related field.

• Minimum 3 years’ experience in warehouse or logistics customer service.

• Able to speak and write basic English to communicate with overseas customers.

• Good communication, coordination, and computer skills.

• Able to work in a fast-paced environment and handle multiple tasks.

• Knowledge of bonded warehouse operations and coordination with Customs is an advantage.

• Experience handling back-to-back CO (Certificate of Origin) is an added advantage.

We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
+ Perform customs data entry / declaration with accurate data from customer invoice with no error.
+ To updates accurate data entry into EDMS system for all incoming & outgoing shipments.
+ According to quantity, description and OSD (Over, Sort & damaged) condition report, any abnormal situation highlight to Supervisor / Distribution Manager.
+ To communicate with overseas offices, local vendors and customers on distribution inquiries and to handle customers complaints.
+ To process shipment using Expeditors Distribution Management System (EDMS) & RF scanning.
+ Monitoring billing - bill it right at first time & timely to customer once activity completion.
+ Backup supervisor to provide Monthly Productivity & billing report to account on the 2nd day of the following month.
+ To assist and manage all features of warehouse operations, trouble shooting, customer service and transportation to support Distribution product and existing customers.
+ Ensure standard of performance meets and exceeds Customers expectations. Lead the respective operations team in meeting the agreed requirement.
+ Adhere and ensure compliance of quality procedures in accordance with Warehouse SOP, OPS and ISO Requirements and standards to meet KPI.
+ To conduct weekly / monthly cycle count and preparing for the inventory count and reconciliation reports.
+ To monitor and ensure all POD delivery documents are retain and returned by the deadline set.
+ Filing in e-doc inclusive invoices, delivery orders, delivery docket, customs forms, Pick List and others.
+ To liaise and report timely to customers on the status of discrepancy found.
+ Work with the sales team to establish operation procedures for new customers. May need to assist in establishing proposals and costing as and when required. Updating customers' requirements into Customer SOP / DLSOP.
+ Achieved 99.99% Inventory Accuracy with NO claims.
+ Possesses Drive and Strive towards achieving Operational Excellence.
+ Always work with Continuous Improvement on mind.
+ Maintain good rapport and working relationships with clients both internal and external.
+ Ready to take up additional responsibilities as and when necessary to meet the needs of department and Branch.
+ Candidate must possess at least a SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
+ Preferably has 3 years or more working experience
+ Understanding of transportation documentation and terms is a plus
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
+ Pro-active, strong organizational skills
+ Strong desire to learn
+ Good computer skills (Excel, Word, PowerPoint)
+ Fluent in English
Expeditors offers excellent benefits:
+ Medical Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus