What Jobs are available for Customer Support Specialist in Malaysia?

**Company Description**
Since its spin-off in September 2025 AUMOVIO continues the business of the former Continental group sector Automotive as an independent company. The technology and electronics company offers a wide-ranging portfolio that makes mobility safe, exciting, connected, and autonomous. This includes sensor solutions, displays, braking and comfort systems as well as comprehensive expertise in software, architecture platforms, and assistance systems for software-defined vehicles. In the fiscal year 2024 the business areas, which now belong to AUMOVIO, generated sales of 19.6 billion Euro. The company is headquartered in Frankfurt, Germany and has about 87.000 employees in more than 100 locations worldwide.
**Job Description**
**Key Responsibilities:**
+ Provide daily first-level operational support for Manufacturing Execution Systems (MES) applications, adhering to established escalation procedures.
+ Perform system setup, configuration, and testing for project implementations, with a focus on traceability requirements/concepts.
+ Support integration of MES with manufacturing equipment (e.g., ICT, AOI, final test, laser marking) and devices (e.g., barcode scanners, label printers), including PLC interfacing.
+ Support deployment of MES updates, patches, or system enhancements.
+ Train end-users on MES functionalities, workflows, and system updates.
+ Conduct basic troubleshooting and root cause analysis for MES-related issues (software, hardware interfaces, or connectivity).
+ Observe production data in real-time and assist in root-cause analysis when problems occur.
+ Monitor and ensure the daily availability and performance of MES applications and related systems.
+ Collaborate effectively with production, engineering, and quality teams to support MES traceability and service requirements.
+ Gather and provide comprehensive information to support traceability requirements prior to project development and/or audit.
**Qualifications**
**Qualifications**
+ Diploma or higher in Computer Science, Engineering, or a related technical field.
+ Minimum of 2-3 years of experience in a MES-related environment in manufacturing industry.
+ Familiarity with production processes (SMT, Backend, Final Assembly) and logistics workflows.
+ Proficient in Microsoft Windows environment (configuration, troubleshooting, and event monitoring).
+ Knowledge of IT infrastructure, including PC workstations and networking.
+ Basic understanding of software applications and testing methodologies.
+ Knowledge in programming languages (C#) and basic SQL scripting skills (Oracle/MS SQL).
+ Willingness to work afternoon shift (3:00 PM - 11:00 PM). With flexibility changes based on business needs and support off-hour operations when required.
+ Ability to collaborate with cross-functional teams.
**Additional Information**
Ready to take your career to the next level? The future of mobility isn't just anyone's job. Make it yours! **Join AUMOVIO. Own What's Next.**

**Core job responsibilities:**
+ This position in Abbott Diagnostics Remote Services and Support team is responsible to provide accurate and timely assistance, technical information and advice regarding ADD products and services before, during, and after a call (customer call, chat & mail) to maintain and improve the organization's customer relationships.
+ This role takes ownership of the customer experience and must maintain composure & professionalism in difficult situations while working independently.
+ Communicate with customers (via phone,chat & email) to answer their enquiries, understand and answer their technical question, assess their needs. Able to understand hardware, software and reagents issues.
+ Apply established procedures, use appropriate tools and systems to solve technical problems through case management and follow-up on the status of outstanding cases.
+ Record accurately information in the appropriate system and make sure to follow up with the "Off-hours" team and specific country team.
+ The resource will apply their clinical laboratory and technical knowledge to provide continual support services to ensure ongoing customer satisfaction.
+ Additional responsibilities include:
+ Promoting the technical expertise of support personnel
+ Promote customer adoption of contacting Remote support as troubleshooting first point of contact
+ Instrument monitoring via dashboard visualization platform and provide a proactive call to customers
+ Performed proactive analysis using the tools provided and assist in proving the concept of unplanned to plan instrument downtime
**Core Job Responsibilities**
+ Responsible for implementing and maintaining the effectiveness of the quality system.
+ The remote support specialist will play the following roles:
+ Customers Phone support and perform instrument monitoring from dashboard visualization platform (Training and Guidance will be provided)
+ Work with cross-functional teams to propose, recommend and provide resolution to issues.
+ Level I & II support for customer's problem resolution
+ Improve Customer Net Promoter Score (NPS). Quality of support and Customers satisfaction will be measured through Abbott NPS.
**Key Performance Metrics**
+ Improve Customer satisfaction score (NPS)
+ Improve Phone Resolution Rate
+ Decrease Phone Abandon Rate
+ Improve First Line Resolution Rate by reducing Dispatched.
+ Service Tickets Compliance
**Education and experience** **:**
+ Clinical laboratory experience and use of Laboratory automated analyzers (preferably Abbott systems)
+ Minimum of 2-3 years of Clinical laboratory practice, Field application for Laboratory systems, Hardware and reagents troubleshooting experience.
+ Study background: Biomedical engineer, Bachelor in Clinical laboratory, Master in Biology / Human Biochemistry, Bachelor of Science
+ Qualified applicants will be experienced in providing level 1 and level 2 support and making technical recommendations to ensure customer issues are resolved.
+ The ideal candidate will have excellent problem solving and communication skills. This position will require significant interaction with customers. Other competencies, such as the ability to work in team-oriented environments, adaptability, and high initiative, are also critical.
+ Multiple language knowledge is an added advantage (Thai, Tagalog, Mandarin, Bahasa Indonesia)
+ **Candidate must also possess understanding of customer nuance and culture of the country supported**
+ Fluency in English is expected as trainings, documentation and ticketing are done in English
+ Candidate should be open to flexible straggered working hours due to the time difference of the supported countries/region
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**Core job responsibilities:**
+ This position in Abbott Diagnostics Remote Services and Support team is responsible to provide accurate and timely assistance, technical information and advice regarding ADD products and services before, during, and after a call (customer call, chat & mail) to maintain and improve the organization's customer relationships.
+ This role takes ownership of the customer experience and must maintain composure & professionalism in difficult situations while working independently.
+ Communicate with customers (via phone,chat & email) to answer their enquiries, understand and answer their technical question, assess their needs. Able to understand hardware, software and reagents issues.
+ Apply established procedures, use appropriate tools and systems to solve technical problems through case management and follow-up on the status of outstanding cases.
+ Record accurately information in the appropriate system and make sure to follow up with the "Off-hours" team and specific country team.
+ The resource will apply their clinical laboratory and technical knowledge to provide continual support services to ensure ongoing customer satisfaction.
+ Additional responsibilities include:
+ Promoting the technical expertise of support personnel
+ Promote customer adoption of contacting Remote support as troubleshooting first point of contact
+ Instrument monitoring via dashboard visualization platform and provide a proactive call to customers
+ Performed proactive analysis using the tools provided and assist in proving the concept of unplanned to plan instrument downtime
**Core Job Responsibilities**
+ Responsible for implementing and maintaining the effectiveness of the quality system.
+ The remote support specialist will play the following roles:
+ Customers Phone support and perform instrument monitoring from dashboard visualization platform (Training and Guidance will be provided)
+ Work with cross-functional teams to propose, recommend and provide resolution to issues.
+ Level I & II support for customer's problem resolution
+ Improve Customer Net Promoter Score (NPS). Quality of support and Customers satisfaction will be measured through Abbott NPS.
**Key Performance Metrics**
+ Improve Customer satisfaction score (NPS)
+ Improve Phone Resolution Rate
+ Decrease Phone Abandon Rate
+ Improve First Line Resolution Rate by reducing Dispatched.
+ Service Tickets Compliance
**Education and experience** **:**
+ Clinical laboratory experience and use of Laboratory automated analyzers (preferably Abbott systems)
+ Minimum of 2-3 years of Clinical laboratory practice, Field application for Laboratory systems, Hardware and reagents troubleshooting experience.
+ Study background: Biomedical engineer, Bachelor in Clinical laboratory, Master in Biology / Human Biochemistry, Bachelor of Science
+ Qualified applicants will be experienced in providing level 1 and level 2 support and making technical recommendations to ensure customer issues are resolved.
+ The ideal candidate will have excellent problem solving and communication skills. This position will require significant interaction with customers. Other competencies, such as the ability to work in team-oriented environments, adaptability, and high initiative, are also critical.
+ Multiple language knowledge is an added advantage (Thai, Tagalog, Mandarin, Bahasa Indonesia)
+ **Candidate must also possess understanding of customer nuance and culture of the country supported**
+ Fluency in English is expected as trainings, documentation and ticketing are done in English
+ Candidate should be open to flexible straggered working hours due to the time difference of the supported countries/region
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**Core job responsibilities:**
+ This position in Abbott Diagnostics Remote Services and Support team is responsible to provide accurate and timely assistance, technical information and advice regarding ADD products and services before, during, and after a call (customer call, chat & mail) to maintain and improve the organization's customer relationships.
+ This role takes ownership of the customer experience and must maintain composure & professionalism in difficult situations while working independently.
+ Communicate with customers (via phone,chat & email) to answer their enquiries, understand and answer their technical question, assess their needs. Able to understand hardware, software and reagents issues.
+ Apply established procedures, use appropriate tools and systems to solve technical problems through case management and follow-up on the status of outstanding cases.
+ Record accurately information in the appropriate system and make sure to follow up with the "Off-hours" team and specific country team.
+ The resource will apply their clinical laboratory and technical knowledge to provide continual support services to ensure ongoing customer satisfaction.
+ Additional responsibilities include:
+ Promoting the technical expertise of support personnel
+ Promote customer adoption of contacting Remote support as troubleshooting first point of contact
+ Instrument monitoring via dashboard visualization platform and provide a proactive call to customers
+ Performed proactive analysis using the tools provided and assist in proving the concept of unplanned to plan instrument downtime
**Core Job Responsibilities**
+ Responsible for implementing and maintaining the effectiveness of the quality system.
+ The remote support specialist will play the following roles:
+ Customers Phone support and perform instrument monitoring from dashboard visualization platform (Training and Guidance will be provided)
+ Work with cross-functional teams to propose, recommend and provide resolution to issues.
+ Level I & II support for customer's problem resolution
+ Improve Customer Net Promoter Score (NPS). Quality of support and Customers satisfaction will be measured through Abbott NPS.
**Key Performance Metrics**
+ Improve Customer satisfaction score (NPS)
+ Improve Phone Resolution Rate
+ Decrease Phone Abandon Rate
+ Improve First Line Resolution Rate by reducing Dispatched.
+ Service Tickets Compliance
**Education and experience** **:**
+ Clinical laboratory experience and use of Laboratory automated analyzers (preferably Abbott systems)
+ Minimum of 2-3 years of Clinical laboratory practice, Field application for Laboratory systems, Hardware and reagents troubleshooting experience.
+ Study background: Biomedical engineer, Bachelor in Clinical laboratory, Master in Biology / Human Biochemistry, Bachelor of Science
+ Qualified applicants will be experienced in providing level 1 and level 2 support and making technical recommendations to ensure customer issues are resolved.
+ The ideal candidate will have excellent problem solving and communication skills. This position will require significant interaction with customers. Other competencies, such as the ability to work in team-oriented environments, adaptability, and high initiative, are also critical.
+ Multiple language knowledge is an added advantage (Thai, Tagalog, Mandarin, Bahasa Indonesia)
+ **Candidate must also possess understanding of customer nuance and culture of the country supported**
+ Fluency in English is expected as trainings, documentation and ticketing are done in English
+ Candidate should be open to flexible straggered working hours due to the time difference of the supported countries/region
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**Core job responsibilities:**
+ This position in Abbott Diagnostics Remote Services and Support team is responsible to provide accurate and timely assistance, technical information and advice regarding ADD products and services before, during, and after a call (customer call, chat & mail) to maintain and improve the organization's customer relationships.
+ This role takes ownership of the customer experience and must maintain composure & professionalism in difficult situations while working independently.
+ Communicate with customers (via phone,chat & email) to answer their enquiries, understand and answer their technical question, assess their needs. Able to understand hardware, software and reagents issues.
+ Apply established procedures, use appropriate tools and systems to solve technical problems through case management and follow-up on the status of outstanding cases.
+ Record accurately information in the appropriate system and make sure to follow up with the "Off-hours" team and specific country team.
+ The resource will apply their clinical laboratory and technical knowledge to provide continual support services to ensure ongoing customer satisfaction.
+ Additional responsibilities include:
+ Promoting the technical expertise of support personnel
+ Promote customer adoption of contacting Remote support as troubleshooting first point of contact
+ Instrument monitoring via dashboard visualization platform and provide a proactive call to customers
+ Performed proactive analysis using the tools provided and assist in proving the concept of unplanned to plan instrument downtime
**Core Job Responsibilities**
+ Responsible for implementing and maintaining the effectiveness of the quality system.
+ The remote support specialist will play the following roles:
+ Customers Phone support and perform instrument monitoring from dashboard visualization platform (Training and Guidance will be provided)
+ Work with cross-functional teams to propose, recommend and provide resolution to issues.
+ Level I & II support for customer's problem resolution
+ Improve Customer Net Promoter Score (NPS). Quality of support and Customers satisfaction will be measured through Abbott NPS.
**Key Performance Metrics**
+ Improve Customer satisfaction score (NPS)
+ Improve Phone Resolution Rate
+ Decrease Phone Abandon Rate
+ Improve First Line Resolution Rate by reducing Dispatched.
+ Service Tickets Compliance
**Education and experience** **:**
+ Clinical laboratory experience and use of Laboratory automated analyzers (preferably Abbott systems)
+ Minimum of 2-3 years of Clinical laboratory practice, Field application for Laboratory systems, Hardware and reagents troubleshooting experience.
+ Study background: Biomedical engineer, Bachelor in Clinical laboratory, Master in Biology / Human Biochemistry, Bachelor of Science
+ Qualified applicants will be experienced in providing level 1 and level 2 support and making technical recommendations to ensure customer issues are resolved.
+ The ideal candidate will have excellent problem solving and communication skills. This position will require significant interaction with customers. Other competencies, such as the ability to work in team-oriented environments, adaptability, and high initiative, are also critical.
+ Multiple language knowledge is an added advantage (Thai, Tagalog, Mandarin, Bahasa Indonesia)
+ **Candidate must also possess understanding of customer nuance and culture of the country supported**
+ Fluency in English is expected as trainings, documentation and ticketing are done in English
+ Candidate should be open to flexible straggered working hours due to the time difference of the supported countries/region
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**Core job responsibilities:**
+ This position in Abbott Diagnostics Remote Services and Support team is responsible to provide accurate and timely assistance, technical information and advice regarding ADD products and services before, during, and after a call (customer call, chat & mail) to maintain and improve the organization's customer relationships.
+ This role takes ownership of the customer experience and must maintain composure & professionalism in difficult situations while working independently.
+ Communicate with customers (via phone,chat & email) to answer their enquiries, understand and answer their technical question, assess their needs. Able to understand hardware, software and reagents issues.
+ Apply established procedures, use appropriate tools and systems to solve technical problems through case management and follow-up on the status of outstanding cases.
+ Record accurately information in the appropriate system and make sure to follow up with the "Off-hours" team and specific country team.
+ The resource will apply their clinical laboratory and technical knowledge to provide continual support services to ensure ongoing customer satisfaction.
+ Additional responsibilities include:
+ Promoting the technical expertise of support personnel
+ Promote customer adoption of contacting Remote support as troubleshooting first point of contact
+ Instrument monitoring via dashboard visualization platform and provide a proactive call to customers
+ Performed proactive analysis using the tools provided and assist in proving the concept of unplanned to plan instrument downtime
**Core Job Responsibilities**
+ Responsible for implementing and maintaining the effectiveness of the quality system.
+ The remote support specialist will play the following roles:
+ Customers Phone support and perform instrument monitoring from dashboard visualization platform (Training and Guidance will be provided)
+ Work with cross-functional teams to propose, recommend and provide resolution to issues.
+ Level I & II support for customer's problem resolution
+ Improve Customer Net Promoter Score (NPS). Quality of support and Customers satisfaction will be measured through Abbott NPS.
**Key Performance Metrics**
+ Improve Customer satisfaction score (NPS)
+ Improve Phone Resolution Rate
+ Decrease Phone Abandon Rate
+ Improve First Line Resolution Rate by reducing Dispatched.
+ Service Tickets Compliance
**Education and experience** **:**
+ Clinical laboratory experience and use of Laboratory automated analyzers (preferably Abbott systems)
+ Minimum of 2-3 years of Clinical laboratory practice, Field application for Laboratory systems, Hardware and reagents troubleshooting experience.
+ Study background: Biomedical engineer, Bachelor in Clinical laboratory, Master in Biology / Human Biochemistry, Bachelor of Science
+ Qualified applicants will be experienced in providing level 1 and level 2 support and making technical recommendations to ensure customer issues are resolved.
+ The ideal candidate will have excellent problem solving and communication skills. This position will require significant interaction with customers. Other competencies, such as the ability to work in team-oriented environments, adaptability, and high initiative, are also critical.
+ Multiple language knowledge is an added advantage (Thai, Tagalog, Mandarin, Bahasa Indonesia)
+ **Candidate must also possess understanding of customer nuance and culture of the country supported**
+ Fluency in English is expected as trainings, documentation and ticketing are done in English
+ Candidate should be open to flexible straggered working hours due to the time difference of the supported countries/region
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**Key Purpose of the Job:**
**Responsible for providing governance and execution for the Global Vendor/Factory creation and maintenance of end-to-end processes in INFOR TPM and SAP MDG and REVA MDM systems. Lead the Infor Nexus TPM (Trading Partner Management) processes for external factory and Vendor onboarding. This includes engaging the vendors to onboard for payment systems within VF SAP and INFOR Nexus SCF platforms. Provide Operational Support for S2A/Infor System by proactively monitoring end-to-end exceptions and completing follow-up to fix the issues or engage with relevant DT/Business team to fix the root causes. INFOR NEXUS ADMIN role including activities like User Creation / Task Flows and Master Table maintenance.**
**Key Area of Responsibility:**
**#1 Provide Governance and execution for New Factory and Vendor Creation in MDG:**
**Ensure all requests satisfy the VF Vendor/Factory creation requirements. Ensure that the requests are in conformity with FFC System and carry the required approvals. Ensure the requests are new and conform to VF compliance requirements. Monitor and execute activities required in global SAP-Vendor MDG system for Vendor creation. Pre-Check new Factory/Vendor creation forms for accuracy and completeness. Co-ordinate with Vendor Coalition Management / Accounts payable / Legal teams to get the Vendor profiles created. Create the Factory profile in MDG and follow up to approval from Vendor coalition management. Inform the requesting team the codes after factory/vendor created in MDM.**
**#2 Lead the Infor Nexus TPM (Trading Partner Management) Vendor onboarding Automation process.**
**Initiate and setup the TPM Automation activity calendar for Factory/Vendor onboarding. This includes 6 stages with 3-9 specific activities/approvals/inspections and VP approvals and updates from the Factory / Vendor / VF Sourcing - FP&A - Compliance - Brand VP - S&R - Training and Assessment and Vendor enrichment processes. Connect independently with all Factory / Vendors to hand-hold / clarify and train on activities required from them in Infor as a part of their onboarding process. Partner with Sourcing/FP&A/Compliance-S&R and facilitate completion of mandatory activities for the process stages to be completed. Monitor all vendor trainings and conduct assessments (after training is complete). Ensure all assessments are passed by the new Factory/Vendor before moving to next stage. Execute TPM activities like Request Validation, TP Profile creation, Completion of PQ, Sourcing Assessment, TP Registration, Backend Setup, Administration of Vendor Creation Forms, Issue onboarding via Document Management, Arranging of S&R training, Onboarding documents review, TP Onboarding, Infor backend update for activation of profile and closing of requests. Engage with the Vendors to set up the payment information in VF and INFOR SCF platforms.**
**#3 Maintenance of existing Vendor/Factory details**
**Pre-Check new Factory/Vendor creation forms for accuracy and completeness. Co-Ordinate with Accounts payable / Legal teams where required for confirmation. Make the required change in MDM system and follow up with Vendor coalition Management till approval. Inform the requesting team after the change is approved and published.**
**#4 Data Governance for MDG**
**Review alerts of new Factory / Vendor profiles and validate key information exists and is accurate. Check if any inactive Vendor/Factory profiles are due to missing/expired data (FFC number) in MDG system. If yes, complete / follow up with respective brand/team, and close. Process exception report of PO's inactive in INFOR due to missing/expired data. Do periodic review of Factories and Vendors in MDG to ensure correct information (FFC#, Common Vendor Name, Common Factory Name, Vendor Group Name etc.) exists.**
**#5. Exception Monitoring for INFOR/S2A operational reports**
**Monitor and process operational exception reports for INFOR/S2A. Follow up with respective business teams where required.**
**#6. Administration Tasks for INFOR**
**Responsible for creating VF User profiles in INFOR. Setup task flows for new users. Maintenance (if required) for existing users.**
**Own Master Table maintenance for Infor Platform as requested by business.**
R-
VF Diversity Vision Statement
VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.

**Job Description**
A Field Support Specialist is responsible for providing the first line of field system support that includes hardware, software and networking to customers and field personnel on-site at datacenter or remotely and bringing technical issues to resolution as quickly as possible in a structured way and increasing effectiveness of root cause analysis and action plans for assigned engage­ments by working together with Field, Remote Phone Support and Engineering teams.
The role involves significant communication at all levels internally and with customers when managing resolution of crisis and requires customer facing and management skills and be the subject matter expert for a specific product range and understand service processes and systems tools to be able to identify and solve a wide range of problems. Ensure a high level of customer satisfaction and achievement of service level agreements through the effective delivery of technical support and aiding to customers and Oracle engineers during the incident management process.
Work in a preventive way to avoid re-occurrence of technical issues through the development of technical recommendations for the field team, knowledge content creation/sharing and ensuring an early notification mechanism is in place for issues on the assigned products and technologies.
Expected to travel to customer sites (fly and fix, customer follow up on issues like RCA and action plans, technical recommendations, etc) and perform 7x24 duty shift when required.
Requirements:
+ Fluent in English, both oral and written.
+ 3+ years working knowledge in customer service environment of hardware product range, product installation and break/fix maintenance support, and resolving technical problems on customer HW, networking or SW infrastructure.
+ Industry recognized certification/technical qualification or have a degree in Computer Science, information systems or equivalent work experience.
+ Excellent communication skills to provide clear and accurate technical recommendations, root causes, reports, and ability to speak confidently, communicate clearly in a virtual environment and to interact professionally with a diverse group of customers and staff.
+ The position has a physical component requires the ability to lift to 25 kg and may require working in cramped spaces or elevated locations.
+ Experience in IT Infrastructure support and server administration in a mid-sized environment or in data center M&E equipment
+ Strong Adherence to process and being a process champion.
+ Being the subject matter expert for a special product range and ability to work productively in remote cross-functional teams or resourcefully and independently as an individual.
+ Experienced on analytical & problem-solving techniques and have a proactive approach to solve things in an innovative way.
+ Experience providing client-facing, direct customer support and service.
Desired Data Center experience
+ Knowledge of data center design, including electrical and cooling plant & and operation thereof.
+ Airflow management (hot aisle, cold aisle, containment, etc.).
+ Rack, and stack equipment including commissioning of new racks.
+ Strong structured cabling skills on fiber & and copper (e.g. looming, term & test).
Desired systems & and hardware expertise
+ Systems administration (Linux and/or Windows Servers)
+ Hardware repair, diagnosis & break/fix
+ Networking fundamentals (DNS, TCP/IP, basic troubleshooting)
+ IT Hardware Concepts (RAID, SAN, x86) architecture, SCSI, FC, ethernet, iLO)
+ Base Operating System Installs and Configuration
+ Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.
Career Level - IC3
**Responsibilities**
+ Acts as a technical expert for Oracle Cloud Hardware products. Actively contri­utes in the diagnosis and problem resolution by working together with the Technical Support Centre and product engineering to ensure continuity and a consis ent service delivery.
+ Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. Works primarily at customer sites.
+ Contribute to create knowledge content in key areas where possible and continuous improvement of systems support delivery processes and tools.
+ Understand all systems products and in-depth knowledge of specific products or platforms to stay abreast with latest technologies, drive new product introduction (NPI) as expert matter.
+ Develop best practices that allow problem avoidance and/or mitigation and pro ctively help to define mechanisms for detection common or well-known issues to better manage escalations.
+ Actively pursue ways of reducing issues by understanding why they occurred (lesson learned) and what can be done to prevent them from happening again.
+ May provide onsite or remote support and guidance to field/datacenter engineers during problem investigation and resolution if needed and be able to identify and solve a wide range of problems in timely manner.
+ Participate in site planning and the installation, monitoring, maintenance, support, and optimization of all production server hardware, networking, and tools/software of Cloud datacenter infrastructure.
+ Process root cause analysis and produce post Morten and customers facing report for complex issues and critical situations assigned to them.
+ Available to travel across JAPAC or EMEA datacenter to provide onsite aid to builds and participation in the regional standby rotation.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Customer Service is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key Responsibilities:**
- Provide administrative support to the Service Desk team
- Receive, validate, and log client requests, ensuring accurate detail capture
- Assist in generating customer reports and maintaining documentation
- Perform other related tasks as assigned
- No shift work required; business hours only
**Knowledge and Attributes:**
- Detail-oriented
- Basic proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Assist in generating customer reports and maintaining documentation
- Calm and focused under routine tasks
- Reliable and consistent in meeting deadlines
**Academic Qualifications and Certifications:**
- High School Certification (Diploma or Degree is a plus)
**Required experience:**
- Proficient in MS Office applications
- Fresh graduates and candidates with no experience are encouraged to apply
- Excellent English, written and verbal communication skills
- Able to work in Cyberjaya (On-site)
**Good-to-have (not mandatory)**
- Cantonese and Putonghua skills
- Basic knowledge in the technology Industry or Call Centre environment
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.