1,344 Customer Support Specialist jobs in Malaysia

Join to apply for the Customer Support Specialist role at SK magic Malaysia

2 days ago Be among the first 25 applicants

Join to apply for the Customer Support Specialist role at SK magic Malaysia

About The Role

We are seeking a highly motivated and customer-focused Customer Service Executive to join our AI dynamic team at SK Magic. This full-time role is based in our Kuala Lumpur office and will play a crucial part in delivering exceptional customer service to our valued clients.

About The Role

We are seeking a highly motivated and customer-focused Customer Service Executive to join our AI dynamic team at SK Magic. This full-time role is based in our Kuala Lumpur office and will play a crucial part in delivering exceptional customer service to our valued clients.

Job Description

Troubleshoot Dynamo : Be the troubleshooter who turns incoming alert via (CMS) hurdles into success stories. You'll proactively address issues to guarantee the alert messages being troubleshot immediately with customers and offering top-notch customer support.

Issue Resolver: Responsible for coordinating and facilitating complaint investigations across teams, entities, and relevant departments to ensure resolutions are delivered within the designated (TAT). Act as the subject matter expert on the company’s complaint handling policies and procedures, ensuring their applicability and alignment with day-to-day operational practices.

Adhoc Duries: Carry out additional tasks related to the department’s scope as assigned by the Team Leader or management. Ensure strict confidentiality of sensitive information, including company strategies and process improvement efforts, in compliance with data privacy and protection standards.

Sales Fraud Validation & Verification Team: Responsible for validating new customer sales to ensure all submitted information is accurate and legitimate. Educate customers on product functionality and contract terms to ensure transparency. As fraud specialists, they are trained to detect misleading or manipulated information and promptly escalate suspicious cases to the appropriate authorities for further action.

Job Requirements

• Diploma/Bachelor Degree in Computer Science, Engineering, Telecommunication or equivalent industry related experience, with minimum 1 year of working experience in Telecommunication or IT Industry.
• Prior experience in product management—ideally within the contact center or telecommunications sector—is typically expected. Candidates should be able to show a proven track record of successfully overseeing and launching products or services from initial concept through to market delivery.
• A strong grasp of contact center operations, technologies, and current industry trends is crucial. Hands-on experience with contact center software—such as CRM platforms, AI products systems - is highly advantageous.
• Strong written and verbal communication skills are vital for engaging effectively with cross-functional teams, stakeholders, and customers. It's important to convey complex ideas clearly and concisely.
• Equally important are the ability to learn quickly, manage tasks independently, and perform effectively with minimal supervision.
• Able to multitask and work by handling multiple enquiries on daily basis with good teamwork minded + experts in escalation and follow up within TAT
• Candidates who are fluent in both English & Malay are preferred. Candidates fluent in Mandarin preferred as the role requires candidates to deal with Mandarin speaking clients
• Able to 10 hours work shift (9am to 7pm) during weekends.
• Typing Speed: Minimum 40–60 words per minute (WPM) to respond promptly / with accuracy above 95%
• Selected candidates will be on training and required to achieve atleast 95% score in the assessment
• Selection will be based on the accuracy of assessment result and other performance requirements

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Retail

Referrals increase your chances of interviewing at SK magic Malaysia by 2x

Get notified about new Customer Support Specialist jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Content Moderator - Listing & Content, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 1 day ago

Customer Service Executive (Contact Centre)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Customer Service, Ad Operations (Urgent Hiring and Open to Fresh Graduates) Customer Experience Specialist – English (Kuala Lumpur)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Customer Service Executive (Property Management)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Customer Service Executive (Immediate Hiring) Customer Care Professional (English speaker) - Future Opportunities

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Customer Service Representative (Live Chat)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,000.00-MYR2,000.00 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago

Customer Service Representative – Valve Services

Petaling Jaya, Selangor, Malaysia 1 day ago

Specialist, Customer Experience (English Speaker)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Client Success Representative (Remote, Contract) Client Success Representative (Remote, Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Client Success Representative (Remote, Contract) Client Success Representative (Remote, Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

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• Efficiently respond and communicate with clients to understand and service their needs via livechat
• Effectively analyse customer data to make appropriate recommendations and problem resolutions
• Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution
• Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
• Build rapport with clients and effectively diffuses conflict and opposition
• Contribute to team effort by accomplishing related results as needed
• Commit to meeting quality standards in processing customer adjustment

Requirements

• Proficiency speaking and writing in Bahasa (Malaysia) and English
• Able to identify ways of solving the problem and present the solution in a verbal and written manner
• Strong interpersonal skills
• High level of professionalism
• Attention to detail and punctuality
• Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.)
• Stable internet connection

We offer

• Working for a dynamically growing company
• Challenging but exciting tasks with our own product
• Trainee period
• 8 shifts of annual leave per year
• 8 shifts of sick leave per year
• Working on a shift schedule (day and night shifts)
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

#J-18808-Ljbffr

• Efficiently respond and communicate with clients to understand and service their needs via livechat
• Effectively analyse customer data to make appropriate recommendations and problem resolutions
• Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution
• Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
• Build rapport with clients and effectively diffuses conflict and opposition
• Contribute to team effort by accomplishing related results as needed
• Commit to meeting quality standards in processing customer adjustment

Requirements

• Proficiency speaking and writing in Bahasa (Malaysia) and English
• Able to identify ways of solving the problem and present the solution in a verbal and written manner
• Strong interpersonal skills
• High level of professionalism
• Attention to detail and punctuality
• Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.)
• Stable internet connection

We offer

• Working for a dynamically growing company
• Challenging but exciting tasks with our own product
• Trainee period
• 8 shifts of annual leave per year
• 8 shifts of sick leave per year
• Working on a shift schedule (day and night shifts)
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

#J-18808-Ljbffr

Customer Support Specialist (Remote, Full-Time | GMT+8 Hours)

EngageRocket is looking for a driven and customer-centric Customer Support Specialist to delight our customers by helping them leverage our software to build great workplaces with inspiring leaders.

If you thrive in a fast-paced, evolving environment and are eager to work autonomously while delivering great results, this is the perfect opportunity for you. We value individuals who are excited about innovating within their scope, continuously improving processes, and being empowered to make a difference.

About Us

EngageRocket is Asia's first funded employee feedback and analytics software, delivering HR tech solutions to companies across the region. Our mission is to build great workplaces by harnessing the power of people analytics to improve employee engagement and performance.

We operate in a collaborative, fast-paced environment where your contributions make a direct impact. Join our growing team and be part of a product that's shaping the future of leadership and people management.

Your Role

As a Customer Support Specialist, you will work with your customers daily to understand their challenges and help solve these accurately and on time, via email, chat, and phone. Your responsibilities will run the gamut from questions about invoices, via technical issues, to “how to” questions about the software, as well as closely partnering with the Customer Success team to enable your customers to use our platform to the fullest.

What You’ll Do

• Respond to customer queries promptly and accurately via email, live chat, and phone.
• Demonstrate empathy and a customer-first approach in every interaction.
• Troubleshoot, identify, and resolve technical issues, escalating when necessary.
• Assist customers in understanding how to use and maximize the benefits of our products and services.
• Maintain customer satisfaction and first response time through excellent service and problem resolution.
• Update internal systems to track customer interactions and technical problems.
• Collaborate with the broader team to share feature requests, process improvements, and actionable feedback.
• Partner closely with the Customer Success team to drive customer engagement and retention.

What You’ll Bring

• 2+ years of experience in a customer-facing role, preferably within SaaS or technology-driven industries.
• Exceptional written and verbal communication skills in English.
• A resilient, solution-oriented mindset with a knack for problem-solving.
• Comfort working in a fast-paced, ever-evolving environment.
• Familiarity with tools like Hubspot, Jira, or similar platforms.
• Knowledge or interest in HR, Organisational Development, or Psychology, with a strong aptitude for learning independently.

Why You’ll Love It Here

• Autonomy and ownership to innovate and make an impact.
• Work remotely, aligning with Singaporean hours (GMT+8) from anywhere.
• Join a passionate, collaborative, growth-focused team dedicated to transforming workplaces.
• Unbeatable culture (truly).

Reporting To: VP of Customer Success

Due to the high volume of applications, only shortlisted candidates will be contacted.

#J-18808-Ljbffr

Efficiently respond and communicate with clients to understand and service their needs via livechat Effectively analyse customer data to make appropriate recommendations and problem resolutions Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business Build rapport with clients and effectively diffuses conflict and opposition Contribute to team effort by accomplishing related results as needed Commit to meeting quality standards in processing customer adjustment Requirements

Proficiency speaking and writing in Bahasa (Malaysia) and English Able to identify ways of solving the problem and present the solution in a verbal and written manner Strong interpersonal skills High level of professionalism Attention to detail and punctuality Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.) Stable internet connection We offer

Working for a dynamically growing company Challenging but exciting tasks with our own product Trainee period 8 shifts of annual leave per year 8 shifts of sick leave per year Working on a shift schedule (day and night shifts) Professional education budget Language learning budget Wellness budget (gym membership, sports gear and related expenses)

#J-18808-Ljbffr

Customer Support Specialist (Remote, Full-Time | GMT+8 Hours) EngageRocket is looking for a driven and customer-centric Customer Support Specialist to delight our customers by helping them leverage our software to build great workplaces with inspiring leaders. If you thrive in a fast-paced, evolving environment and are eager to work autonomously while delivering great results, this is the perfect opportunity for you. We value individuals who are excited about innovating within their scope, continuously improving processes, and being empowered to make a difference. About Us EngageRocket is Asia's first funded employee feedback and analytics software, delivering HR tech solutions to companies across the region. Our mission is to build great workplaces by harnessing the power of people analytics to improve employee engagement and performance. We operate in a collaborative, fast-paced environment where your contributions make a direct impact. Join our growing team and be part of a product that's shaping the future of leadership and people management. Your Role As a Customer Support Specialist, you will work with your customers daily to understand their challenges and help solve these accurately and on time, via email, chat, and phone. Your responsibilities will run the gamut from questions about invoices, via technical issues, to “how to” questions about the software, as well as closely partnering with the Customer Success team to enable your customers to use our platform to the fullest. What You’ll Do Respond to customer queries promptly and accurately via email, live chat, and phone. Demonstrate empathy and a customer-first approach in every interaction. Troubleshoot, identify, and resolve technical issues, escalating when necessary. Assist customers in understanding how to use and maximize the benefits of our products and services. Maintain customer satisfaction and first response time through excellent service and problem resolution. Update internal systems to track customer interactions and technical problems. Collaborate with the broader team to share feature requests, process improvements, and actionable feedback. Partner closely with the Customer Success team to drive customer engagement and retention. What You’ll Bring 2+ years of experience in a customer-facing role, preferably within SaaS or technology-driven industries. Exceptional written and verbal communication skills in English. A resilient, solution-oriented mindset with a knack for problem-solving. Comfort working in a fast-paced, ever-evolving environment. Familiarity with tools like Hubspot, Jira, or similar platforms. Knowledge or interest in HR, Organisational Development, or Psychology, with a strong aptitude for learning independently. Why You’ll Love It Here Autonomy and ownership to innovate and make an impact. Work remotely, aligning with Singaporean hours (GMT+8) from anywhere. Join a passionate, collaborative, growth-focused team dedicated to transforming workplaces. Unbeatable culture (truly). Reporting To: VP of Customer Success Due to the high volume of applications, only shortlisted candidates will be contacted.

#J-18808-Ljbffr

Sea Air Space Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

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Customer Support Specialist

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Sea Air Space Sea Air Space Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Be among the first 25 applicants Join to apply for the

Customer Support Specialist

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Sea Air Space Get AI-powered advice on this job and more exclusive features. This range is provided by Sea Air Space. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range

Job Responsibility

Job Responsibilities

Handle

customer inquiries exclusively through live chat, email, and our websiteâs built-in support system

â

no telemarketing or sales involved .

Provide

product information, sizing advice, and order status updates

to help customers shop confidently.

Manage

after-sales support , including returns, exchanges, refunds, and complaints, following company policies.

Troubleshoot

order,

Join to apply for the

Customer Support Specialist

role at

SK magic Malaysia 2 days ago Be among the first 25 applicants Join to apply for the

Customer Support Specialist

role at

SK magic Malaysia About The Role

We are seeking a highly motivated and customer-focused Customer Service Executive to join our AI dynamic team at SK Magic. This full-time role is based in our Kuala Lumpur office and will play a crucial part in delivering exceptional customer service to our valued clients. About The Role

We are seeking a highly motivated and customer-focused Customer Service Executive to join our AI dynamic team at SK Magic. This full-time role is based in our Kuala Lumpur office and will play a crucial part in delivering exceptional customer service to our valued clients.

Job Description

Troubleshoot Dynamo : Be the troubleshooter who turns incoming alert via (CMS) hurdles into success stories. You'll proactively address issues to guarantee the alert messages being troubleshot immediately with customers and offering top-notch customer support.

Issue Resolver:

Responsible for coordinating and facilitating complaint investigations across teams, entities, and relevant departments to ensure resolutions are delivered within the designated (TAT). Act as the subject matter expert on the company’s complaint handling policies and procedures, ensuring their applicability and alignment with day-to-day operational practices.

Adhoc Duries:

Carry out additional tasks related to the department’s scope as assigned by the Team Leader or management. Ensure strict confidentiality of sensitive information, including company strategies and process improvement efforts, in compliance with data privacy and protection standards.

Sales Fraud Validation & Verification Team:

Responsible for validating new customer sales to ensure all submitted information is accurate and legitimate. Educate customers on product functionality and contract terms to ensure transparency. As fraud specialists, they are trained to detect misleading or manipulated information and promptly escalate suspicious cases to the appropriate authorities for further action.

Job Requirements

Diploma/Bachelor Degree in Computer Science, Engineering, Telecommunication or equivalent industry related experience, with minimum 1 year of working experience in Telecommunication or IT Industry. Prior experience in product management—ideally within the contact center or telecommunications sector—is typically expected. Candidates should be able to show a proven track record of successfully overseeing and launching products or services from initial concept through to market delivery. A strong grasp of contact center operations, technologies, and current industry trends is crucial. Hands-on experience with contact center software—such as CRM platforms, AI products systems - is highly advantageous. Strong written and verbal communication skills are vital for engaging effectively with cross-functional teams, stakeholders, and customers. It's important to convey complex ideas clearly and concisely. Equally important are the ability to learn quickly, manage tasks independently, and perform effectively with minimal supervision. Able to multitask and work by handling multiple enquiries on daily basis with good teamwork minded + experts in escalation and follow up within TAT Candidates who are fluent in both English & Malay are preferred. Candidates fluent in Mandarin preferred as the role requires candidates to deal with Mandarin speaking clients Able to 10 hours work shift (9am to 7pm) during weekends. Typing Speed: Minimum 40–60 words per minute (WPM) to respond promptly / with accuracy above 95% Selected candidates will be on training and required to achieve atleast 95% score in the assessment Selection will be based on the accuracy of assessment result and other performance requirements

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Other Industries Retail Referrals increase your chances of interviewing at SK magic Malaysia by 2x Get notified about new Customer Support Specialist jobs in

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Technical & Customer Support Specialist page is loaded# Technical & Customer Support Specialistlocations: Shah Alamtime type: Full timeposted on: Posted Todayjob requisition id: JR Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also **a great place to work,** providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.# **Job Responsibilities :**As a Technical & Customer Support Specialist for a leading