82 Customer Service jobs in Sungai Petani

Motor Insurance Customer Service Representative (Whatsapp & Phone) - Penang, Malaysia (Legacy Advisory / CoverOn)

Legacy Advisory / CoverOn, a leading financial advisory firm exploring the exciting world of online motor insurance, is seeking a highly motivated and organized Client Service Representative to join our growing team in Penang, Malaysia.

In this dynamic role, you will be a key contact for our clients, providing exceptional service and support via phone and Whatsapp, while also contributing to the smooth operation of our back-office.

Responsibilities:

• Respond to customer inquiries regarding online motor insurance quotes, policy changes, and other service requests via Whatsapp and phone calls messages in a timely and professional manner
• Assist with processing online motor insurance applications and renewals
• Provide clear and accurate information about our motor insurance products and services
• Build strong relationships with clients and foster loyalty through effective communication on Whatsapp and phone
• Solve customer problems efficiently and professionally
• Contribute to a positive and supportive team environment

Qualifications:

• No prior experience required, but a strong desire to learn and a fast learning ability are essential
• Excellent written and verbal communication skills in both English and Bahasa Malaysia, with a strong ability to communicate clearly and concisely on Whatsapp
• Strong organizational skills and attention to detail
• Ability to multi-task, prioritize effectively, and work independently
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Fast learner with a strong ability to adapt to new computer systems and software
• Ability to solve problems efficiently and identify solutions
• A positive attitude, a desire to learn, and a strong work ethic

Bonus Points:

• Basic understanding of motor insurance terminology and concepts
• Experience using Whatsapp for business communication
• Familiarity with online insurance platforms

Benefits:

• Competitive salary range of RM3,000 and above + profit commission (based on performance)
• Opportunity to be at the forefront of our online motor insurance launch
• Comprehensive benefits package (details upon selection)
• Positive and collaborative work environment

Location:

• Seberang Jaya, Penang, Malaysia

Job Type: Full-time

Pay: RM2, RM3,000.00 per month

Benefits:

• Health insurance

Application Question(s):

• Able to reply Message in Malay & English

Education:

• Diploma/Advanced Diploma (Preferred)

Language:

• English (Required)
• Bahasa (Required)

About the role

We are seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team at BizLink Technology (S.E.A) Sdn. Bhd. in Perai, Penang. As a full-time Customer Service Representative, you will be the primary point of contact for our valued customers, providing exceptional support and contributing to the overall success of our organisation.

What you'll be doing

• Respond to incoming customer inquiries via phone, email, and other communication channels in a timely and professional manner
• Assist customers with product information, order processing, and problem resolution
• Provide detailed and accurate information to customers, addressing their needs and concerns
• Collaborate with cross-functional teams to ensure seamless customer experiences
• Maintain detailed records of customer interactions and follow-up actions
• Continuously seek opportunities to improve customer satisfaction and enhance operational efficiency

What we're looking for

• Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and helpful manner
• Strong problem-solving and critical thinking skills to handle a variety of customer inquiries and issues
• Proficient in Microsoft Office suite (Word, Excel, Outlook) and comfortable with using various customer relationship management (CRM) software
• Experience in a customer service or client-facing role, preferably in the administration and office support industry
• Ability to work in a fast-paced environment and multitask effectively
• A collaborative mindset and a genuine passion for providing exceptional customer service

What we offer

At BizLink Technology (S.E.A) Sdn. Bhd., we value our employees and strive to create a supportive and rewarding work environment. As a Customer Service Representative, you can expect:

• Competitive salary and annual performance-based reviews
• Comprehensive benefits package, including health insurance and retirement planning
• Opportunities for career advancement and professional development
• Regular team-building activities and social events

About us

BizLink Technology (S.E.A) Sdn. Bhd. is a leading provider of innovative technology solutions in the region. With a strong focus on customer satisfaction, we strive to deliver exceptional products and services that exceed our clients' expectations. Our diverse team of talented professionals is committed to driving innovation and fostering a dynamic work environment.

If you're ready to join a company that values your contributions and provides opportunities for growth, we encourage you to apply for this exciting Customer Service Representative role. Click the "Apply Now" button to submit your application.

Job Responsibilities

• Resolving customer queries through inbound calls, emails, and live chats
• Identifying customer needs and assisting them in using specific feature and functionalities in my client's social media platform
• Following up with customers to ensure their issues are resolved
• Professional customer service skills with a solutions mindset including the ability to deliver an exemplary customer experience
• Exposure to handling inbound calls, email, and chat support

• Excellent hands-on skills with eye for details
• Ability to work independently.
• Positive attitude and responsible character.
• Pleasant personality with focus on excellence in customer service.
• Prior working experience will be an added advantage.
• Self-starter with good communication and interpersonal skill.
• Possess self-confidence and be able to actively interact with all relevant parties.
• Fresh graduate and SPM leavers are encourage to apply.
• Required language(s): Mandarin, English and Bahasa Malaysia

• Commission
• KWSP
• SOCSO
• Medical claim included
• Annual and medical leave shall be in accordance with the prevailing Labour Law

ABOUT US

Incorporated in year 2000 and base in Penang, Malaysia. A reliable distributor of Electronics components, Semiconductor materials and MRO products in ASEAN. Strong management expertise with over 25 years of industry experience. We provide excellent support to the industry with reliable value added services and on-time delivery.

ROLES, RESPONSIBILITY AND AUTHORITY:

• Order management – responsible to handle operation from ordering until delivery to customer (order & delivery issues, price, schedule and follow up on any change of ship date). Verify order details, including product information, pricing, quantities, shipping addresses, and payment information.
• Ensuring that sales orders are entered into the system accurately, and that all necessary data is captured for reporting and analysis.
• Co-ordinate with Planning to ensure stock availability as required & Co-ordinate with sales person to meet customer requirement.
• Support Customer's / Supplier's RMA & other RMA related FA support.
• Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution.
• Expedite and follow up actions are required if there are changes in delivery schedules initiated by customers or internal issues which have impact on customer deliveries.
• Keep record/ filling on all financial and non-financial data in proper way.
• To ensure continuous improvement that meets or exceeds the customer's requirements and demands.
• Answer incoming calls including email and chat in a timely manner.
• To undertake other related jobs as directed by the superior from time to time.

QUALIFICATION AND EXPERIENCE:

• Min of Diploma in any field.
• Preferably at least 2 years of customer service, order management or sales support.
• Able to work independent.
• We are seeking candidates proficient in English & Mandarin to effectively communicate with English & Mandarin-speaking clients.
• Good Communication.
• Computer literate especially in MS Office (Excel, Words, Excel, PowerPoint).
• Competent IT skills, particularly proficiency in SQL accounting software

COMPENSATION:

• Attractive Remuneration & employee benefit - eg: Dental, optical & other staff benefits
• Sales Incentive and Annual Bonus provided
• 5 working days / week
• Long service awards
• Medical Insurance
• Good culture and encourage internal growth/upscaling & work-life Balance Environment
• Personal mentoring from the top management

OUR MISSION:

• AEI Electronics, guided by our philosophy of 'Always Empowering Innovation', is committed to shaping the future of electronics. We empower our teams to innovate, make impactful decisions, and deliver transformative solutions. By collaborating with stakeholders, we deliver exceptional experiences and drive sustainable growth through innovation, excellence, and environmental stewardship.

Job Responsibility

• Resolving customer queries through inbound calls, emails, and live chats
• Identifying customer needs and assisting them in using specific feature and functionalities in my client's social media platform
• Following up with customers to ensure their issues are resolved
• Professional customer service skills with a solutions mindset including the ability to deliver an exemplary customer experience
• Exposure to handling inbound calls, email, and chat support

Job Requirements

• Excellent hands-on skills with eye for details
• Ability to work independently.
• Positive attitude and responsible character.
• Pleasant personality with focus on excellence in customer service.
• Prior working experience will be an added advantage.
• Self-starter with good communication and interpersonal skill.
• Possess self-confidence and be able to actively interact with all relevant parties.
• Fresh graduate and SPM leavers are encourage to apply.
• Required language(s): Mandarin, English and Bahasa Malaysia

Job Benefits

• Commission
• KWSP
• SOCSO
• Medical claim included
• Annual and medical leave shall be in accordance with the prevailing Labour Law

Job description:

Infinity Logistics & Transport Sdn Bhd

Infinity Logistics & Transport Sdn Bhd are a leading logistics provider in Malaysia with a strong presence across Southeast Asia and 15+ countries. Our services include Flexitank Solutions, Freight Forwarding, Land Transport, Logistics Centers, and 4PL services.

Why Join Us?

Top 5 Global Flexitank Producer

Largest Malaysia-Thailand Landbridge Service Provider

Major NVOCC Player in Port Klang

Leading 20' High Cube Container Operator in SEA

Location: Butterworth, Pulau Pinang

Job Responsibility

• Manage the entire shipment fulfillment process, including import and export documentation, from job receipt to shipment tracking and ensuring timely delivery.
• Communicate regularly with customers to provide shipment status updates and address inquiries.
• Handle and resolve complex issues such as shipment delays, cargo damage, or customs-related problems to ensure high levels of customer satisfaction.
• Coordinate with internal divisions and external vendors for customs clearance, and work closely with the operations team, haulage providers, or transporters to ensure timely and efficient shipment delivery.

Requirements

• At least Diploma in Logistics, Shipping, International Business or related field.
• At least 2 years of working experience in import and export customer service.
• Strong attention to detail.
• Mandarin speakers
• Good communication skills in English, Bahasa Melayu and Mandarin.
• Ability to work independently with minimal supervision.

1. Serve customer by providing product and service information and resolving product and service problem.
2. Attract potential customer by answering product and service question and suggestion
3. Open customer accounts by recording account information
4. Maintain customer record by updating account information.
5. Resolve product and service problem
6. Maintain financial account by processing customer adjustment
7. Recommends potential product or service to management by collecting customer information and alnysing customer needs.
8. Prepare weekly and monthly report on On Time Delivery to customer.
9. Work with warranty team on Customer Return
10. Able to speak fluent English.
11. Ability to handle oversea customer.
12. Able to attend meeting after working hours.
13. Preferably Diploma or Degree holder with 2 years of experience.

Responsibilities:

1.Responsible to deliver the role of "one-stop" customer service provider

• Offering customer service elements that are specific to logistics operations including fulfillment, speed, quality and cost.
• Resolving customer's enquiries with accurate clarification.
• Liaise, coordinate and follow up closely with all related departments to ensure customers' expectation are met and all customers' requests are completed agreed

2.Collaboration with customers

• Works with clients who have complaints, orders or require information about products/ services purchased. Provide solutions to individualized situations and prioritize the customer's needs.
• Update customers on the schedule as arranged and keep customers' updated on the progress of their both inbound and outbound shipments.
• Build positive relationship with customer for customer retention and growth of business.
• Resolve service issues by clarifying customer complaints, determining the cause of the problem and provide the best solution to resolve the issues.

3.Logistics Operations

• Coordinate the entire logistics operations including process customer order, issuing invoice, custom clearance, transportation arrangement, warehousing / receiving of goods and delivery to customers.
• Collect and analyze service issue and carrier quality information and develop clear and concise report included cost saving proposal.
• Monitor incoming & outgoing shipments in a timely manner, including freight forwarding functions such as booking, issuing Delivery Orders, etc. Checking and confirming order status on pick-up and deliveries. Analyze freight bills for customer specific required information.

4.Reporting

• Liaising with customer & functional departments on delivery and generate reports.
• Adhere to escalation procedures and produce situation corrective action.
• Any job assigned from the superior from time to time.

Requirements:-

• At least a Diploma / Degree or any other equivalent qualification.
• Minimum 2 years of progressive customer service or marketing experience.
• Knowledge for Microsoft office
• Good communication & negotiation skill
• Ability to work effectively to tight datelines with minimum supervision.

Cavalier Capital Holdings goal is to nurture, grow and expand a family of companies that will continue to reward and provide purpose to our stakeholders. We identify investments that fits our values, synergizes with our strengths and benefits from our focus. The cornerstone of our existence is based on our People, our Partnerships and our Purpose.

Cavalier Capital Holdings has achieved remarkable success by investing in a diverse array of industries. Our portfolio spans semiconductors, electronics, industrial chemicals, industrial gases, refrigerants, advanced polymers, and building materials. We seek out new opportunities in sustainable solutions and renewable energy.

With a strong emphasis on innovation and superior quality, we are dedicated to driving advancements in these sectors through the application of cutting-edge technologies and specialized expertise.

We are at the forefront of environmental stewardship, focusing on developing eco-friendly products and processes that contribute to a greener future. At Cavalier Capital Holdings, we are dedicated to creating value for our customers while leading the charge in sustainability and innovation.

The cornerstone of our existence is based on our People, our Partnerships and our Purpose.

Synergy in Investments, Strength in Partnerships

Interested candidates are encouraged to apply through Jobstreet.

JOB DESCRIPTION

• Order processing and delivery
• Experience in sales coordination, logistics, purchasing and warehousing
• Ability to work independently and handle work stress
• Proactive and committed
• To handle ad-hoc tasks and when assigned

JOB REQUIREMENTS

• Minimum STPM / Diploma
• At least 1 - 2 years working experience in related field
• Computer literate and knowledge in SAP is an added advantage
• Fluent in English, Mandarin and Bahasa Malaysia, oral and written
• Fresh graduates are also encourage to apply