494 Customer Service jobs in Subang Jaya

Job Descriptions:

• Attend to customer inquiries, complaints, reviews, and feedback through calls and emails.
• Assess customers' needs and recommend suitable products and services.
• Build a friendly and helpful relationship with customers.
• Respond to customer queries in a timely and accurate manner.
• Update our internal database with feedback and details of customer interactions.
• Gather customer feedback and share it with teammates or team leaders.
• Work well with the customer service team.
• Stay up-to-date with products and services available to customers.

Customer Inquiry Handling

• Serve as the primary point of contact for customer inquiries related to product availability, pricing, lead times, and order status.
• Provide accurate and timely information to customers via phone, email, or online platforms.

Order Processing & Tracking

• Manage customer purchase orders and online orders in the system with accuracy.
• Monitor and track sales orders from confirmation to delivery.
• Coordinate with internal teams (operations, warehouse, logistics, sales) to ensure timely order fulfillment.

Order Follow-Up

• Provide proactive updates to customers regarding order progress, shipment status, or any delays.
• Follow up with relevant departments to resolve discrepancies, delays, or special requests.

Issue Resolution & Support

• Handle order-related complaints or disputes promptly and professionally.
• Escalate complex issues to supervisors or relevant departments when necessary.

Customer Relationship Management

• Maintain good rapport with customers by delivering high-quality service.
• Support customer retention through consistent follow-ups and service excellence.

Job Types: Full-time, Permanent

Pay: RM3, RM3,800.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person

Key Responsibilities

• Handle inbound and outbound customer interactions professionally and efficiently.
• Resolve customer issues related to billing, plans, network, and other Digi services.
• Provide accurate product/service information and guidance to customers.
• Escalate unresolved cases to the appropriate departments and ensure timely follow-up.
• Maintain high levels of customer satisfaction by delivering empathetic and solution-focused support.
• Adhere to company policies, scripts, and quality standards.
• Achieve performance targets including response time, resolution rate, and customer satisfaction scores (CSAT).

Job Types: Permanent, Fresh graduate

Pay: RM2, RM3,200.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Education:

• STM/STPM (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

SpeedX is a tech-enabled last-mile delivery company founded in 2022, offering fast, reliable, and flexible shipping solutions for e-commerce businesses across the U.S. and Canada. In line with our expansion, we are building a customer service team in Malaysia together with KGW Group.

Job Description:

We are looking for a 
dedicated and enthusiastic candidate
 to join us as a 
Tier 1 Customer Service Agent
 at SpeedX's Malaysia office. In this frontline role, you will be the 
first point of contact
 for customers, playing a key part in delivering responsive and high-quality service. You will assist clients with inquiries, resolve issues, and provide information about our logistics operations across the 
USA and Canada
.

Your working hours are from 08:30 to 17:30, Monday to Friday.

Responsibilities:

• Respond to customer inquiries via email, chat, and SMS in a timely and professional manner.
• Provide accurate information regarding shipping options, tracking, and delivery times.
• Assist customers in resolving issues related to shipments, including address updates, delays, and lost packages.
• Update customer information and maintain accurate records in our system.
• Use Zendesk to manage customer interactions and track resolution progress.
• Collaborate with other team members and departments to ensure customer satisfaction.
• Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided.
• Participate in training sessions and team meetings to improve skills and service quality.

Qualifications:

• High school diploma or equivalent.
• Proficient in English, both written and verbal; additional languages are a plus.
• Experience with Zendesk or similar customer service platforms preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle high volumes of inquiries.
• Problem-solving skills and a customer-oriented mindset.
• Basic knowledge of logistics and shipping processes is a plus but not required.

Link Healthcare, a Clinigen company, is a growing pharmaceutical services company, with one clear aim: to ensure innovative medicines reach patients all over the globe.

Are you looking for the next step in your career? We're searching for a Customer Service Representative to join our regional operations team to provide high quality service to our customers across the Asia Pacific region. You'll play an integral part of delivering our ambition: a world where medicine is global by design.

Requirements
On a day to day to day basis, this role will see you:

• Respond to customer telephone/email enquiries regarding orders, service needs, product complaints, customer accounts, deliveries and back orders or direct enquiry to the appropriate person
• Process orders in a timely manner
• Support sourcing and procurement activities for requests
• Assist with stock for our orders and pick/pack orders as required
• Liaise with freight forwarders for updates on in- and out- bound stock
• Maintain temperature monitoring for our warehouse

To be successful for this position, you'll need:

• Excellent written and verbal English communication skills
• Completion of secondary education, diploma or tertiary qualifications preferred
• Demonstrated experience in a professional customer service environment
• Strong attention to detail
• Excellent time management ability
• Exposure to Good Distribution Practice (GDP) and Health Authority compliant environment advantageous
• Motivated and adaptable, with a proactive approach to problem solving
• Excellent team player, with a positive approach to work
• Willing and able to work from our offices at least 3 days per week in 40150
• Experience in pharmaceutical or healthcare setting advantageous.

Benefits
In return, we we can offer you:

• Competitive monthly salary
• 13th month bonus
• Performance bonus
• 20 days annual leave
• Ongoing professional development
• Hybrid Working arrangements

Job Description :

You will be serving a world famous airlines agency.

• Handle pre and post reservation inquiries by phone and e-mail.
• Modify, change and/or cancel existing booking.
• Act as a liaison between customer and airlines to arrange special request/ to resolve complaint.
• Maintain good communication and cooperation with relevant departments.
• To exceed customers' expectations in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.

Qualifications :

• Good communication skills with Japanese Speaker
• Non-Native Japanese speaker is required to possess at least JLPT-N2 or above
• Good English communication will be advantage for this position
• Able to work on a shift basis and on public holiday
• Fresh graduates are welcome to apply
• Working days/hours:
  5 days per week(including weekends & public holidays), 9 Hours Per Day(including 1hour lunch & 30minute break)

Benefit :

• Attractive KPI incentives
• Transportation Allowance
• Company Corporate Discount
• EPF, SOCSO, EIS
• Health and life insurance
• Medical & Dental Allowance
• One way flight ticket & 2 weeks accommodation (for Expat only)
• Working Permit will be provided (for Expat only)
• Beverage Machines Subsidy
• Parking Subsidy

This is a full-time role for a Customer Service Representative, based on-site in Shah Alam. The Customer Service Representative will handle customer inquiries, provide support, ensure customer satisfaction, and enhance customer experience. Day-to-day tasks include addressing customer questions and concerns, offering solutions, and maintaining a high level of customer service.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Experience in Customer Service Representatives and enhancing Customer Experience
• Strong communication and interpersonal skills
• Sales experiences
• Support at roadshow when needed
• Ability to work on-site in Shah Alam
• Problem-solving skills and a proactive approach
• High school diploma or equivalent; additional qualifications are a plus

At Transmark Freight Sdn Bhd, we're seeking passionate and dedicated individuals who are enthusiastic about logistics and committed to delivering excellent customer service. If you're looking to grow your career in a dynamic and fast-paced environment, we'd love to hear from you.

Why Transmark Freight Sdn Bhd?

• A friendly and collaborative team environment.
• Opportunities for growth and career development.

Job Description:

• Respond to customer inquiries and provide accurate quotations in a timely manner.
• Coordinate with agents and customers to track shipments, ensuring timely delivery.
• Prepare, review, and manage shipping documents, including customs declarations and invoices.
• Maintain and update customer and shipment records in the company's system.
• Provide regular reports on shipment status, delays, and other important metrics.
• Address customer complaints and resolve issues effectively.
• Ensure all documentation follows company policies and international regulations.
• Assist with organizing and maintaining customer files and records.
• Focus on building strong relationships with customers.

Job Requirements:

• At least 1 year of experience in freight forwarding, customer service, or a related industry.
• Fresh graduates (Diploma/Degree holders) are encouraged to apply. Training will be provided.
• Attention to detail and accuracy.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to manage multiple tasks and meet deadlines.
• Proficiency in spoken and written Mandarin, English. Mandarin is a plus.

Working Days:

Monday to Friday (8:30 am – 5:30 pm), Alternative Saturday (8:30 am – 1:00 pm)

Working Location:

Berjaya Industrial Park,

Shah Alam, Seksyen 32

If you're ready to contribute to a company that values professionalism and customer satisfaction, we'd love to hear from you.

About Transmark Freight:

Transmark Freight Sdn Bhd, a subsidiary of FMX Group, is a leading provider of comprehensive freight forwarding solutions in East Malaysia. Based in Seksyen 32 Shah Alam, the company specializes in air freight consolidation and has built a solid reputation for reliability and exceptional customer service. With a strong network, cutting-edge technology, and expertise in handling complex shipments like dangerous goods and perishable items, Transmark Freight ensures timely and safe delivery. As a dynamic and growing organization, Transmark offers a collaborative work environment, where employees are empowered to excel and grow.

Job Types: Full-time, Permanent

Pay: RM2, RM2,500.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person