314 Customer Service jobs in Selangor

A Customer Service Representative is responsible for maintaining solid customer relationships by handling queries and concerns promptly and professionally as well as providing customers with day-to-day technical support via email, instant messaging service and telephone.

Responsibilities and Accountabilities

• Respond with speed to customer enquiries, and handle and resolve customer complaints.
• Manage customer interactions on the company's social media platforms.
• Provide training to customers when necessary.
• Obtain and evaluate all relevant information to handle product and service enquiries.
• Update and upkeep clients' profiles and databases.
• Sort client data to track target customers and initiate a marketing approach to potential clients.
• Explore efficient alternatives to improve Company's database system.
• Identify and provide feedback from customers for continuous improvement
• Provide a commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover.
• Escalate critical issues swiftly and accurately to your superior
• Assist the company and management in other related areas when required or requested
• Train and assist other members of the Customer Support Team when required or requested

What are the skills required?

• Minimum (1) one year of similar experience in the field.
• Flexible and quick learner, able to adapt to continuously evolving customer needs and product updates.
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
• Ability to effectively communicate, both written and verbally.

What are the benefits you are looking for?

• Enjoy work-life balance (5 days a week)
• Attractive remuneration and compensation package will be commensurate with experience and qualifications.

This job is for a friendly Admin & Reception staff at Coliseum Fitness. You’ll greet members, manage bookings, and handle payments. You might like this job because it's a great way to help others while being part of a lively fitness community!

RM 1700 - RM 2000

We are seeking a friendly and organized Admin & Reception staff to join our Coliseum Fitness team. You will be working at either our Solaris Mont Kiara or Sunway Giza, Kota Damansara branch, assisting with front desk operations and various administrative duties.

In this role, you will be responsible for welcoming and assisting members, managing bookings, handling payments, and supporting daily administrative tasks to ensure the smooth running of the gym.

Location:

1. Solaris Mont Kiara
2. Sunway Giza

Selangor.

• Minimum SPM qualification or equivalent
• Excellent organizational skills
• Computer literacy in MS Word, Excel, and PowerPoint
• Strong communication abilities in English and Mandarin
• Able to work shifts, weekends, or public holidays if required
• Prior experience in admin or reception is a plus, but not required

• Customer Service
• Positive Behavior Support
• Time Management
• Communication
• Organizational Skills
• Teamwork

Opportunities for individual professional development, career growth, and promotion.

Yearly increment and bonus based on performance.

EPF, SOCSO & EIS contributions are provided.

Dinners and fun activities to build teamwork and keep our team connected and happy.

Coliseum Fitness is Malaysia's largest 1-on-1 Personal Training Boutique Gym. We offer customized training programs based on members' goals and needs, supporting their personal lifestyles.

Our Mission: To create awareness and educate the public on the importance of daily exercise and a healthy lifestyle.

Location: HQ - Sunway Giza, C-10-1, Sunway Giza, No. 2 Jalan PJU 5/14, PJU 5.

This job involves assisting customers with mortgage and loan products through calls. It offers training, flexible hours, a fun office environment, and the potential to earn up to RM5,000 with bonuses.

Responsibilities include providing customer service support for Outbound Engagement related to Mortgage Facility, Business Loan, and Life Protection products for both existing and new clients.

Job Description:

1. Call prospective customers using leads provided by the company.
2. Promote Corporate Employee Benefits, Mortgage Facilities, Business Loans, and Life Protection products via telemarketing according to project requirements based on customer needs.
3. Receive inbound calls from customers to provide support.
4. Achieve monthly and quarterly sales targets and contribute to team goals.

The salary ranges from RM1,700 to RM5,000, including basic salary, monthly allowance, quarterly bonuses, and a yearly performance scheme.

Location: Near Asia Jaya LRT Station.

Working hours: Monday to Friday, 9 am - 6 pm (public holidays off).

Dress code: Smart casual.

Additional benefits include commission, annual and medical leave, and a friendly, modern office environment.

• Malaysian citizen.
• Aged 18 to 40 years old.
• Education: SPM, Diploma, or Degree.
• Preferably female or male applicants.
• Proficient in English and Bahasa; Chinese speaking is an advantage.
• At least 1 year of customer service experience preferred.
• Skilled in Microsoft Office and Google Sheets.
• Committed, responsible, independent, and eager to learn.

Power Wealth Consultancy is an accredited agency of AIA Bhd and AIA Public Takaful Bhd, with over 20 years in the financial planning industry, focusing on insurance, takaful, investment, estate planning, mortgage, and SME lending advisory.

Our vision is to be Southeast Asia's most personalized talent ecosystem, fostering human progress by supporting career and company growth.

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Join to apply for the Customer Service role at AutoDetailer Studio .

This range is provided by AutoDetailer Studio. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Title: Customer Service

Salary Range: RM2,800 to RM3,200

• Ensuring a great customer experience
• Tending to online and offline enquiries
• Assisting customers, providing them information and resolving inquiries or issues.
• Liaising and communicating with different departments according to the needs of the job
• Performing administrative tasks related to the projects

• Enjoy working in a customer facing role (online and in person)
• Good command of spoken and written English and Bahasa Malaysia.
• Good communication and interpersonal skills.
• Self-sufficient, resourceful and detailed in execution
• Willing to work 5.5 days a week including public holidays
• Minimum SPM graduate.

• EPF/SOCSO/EIS contributions by employer
• Performance allowances
• Group Medical Insurance
• Group Personal Accident Insurance
• Medical claims up to RM300 a year
• Dental claims up to RM200 a year
• 12 days annual leaves

Confirmed employees shall be entitled to the above benefits.

Entry level

Full-time

Other

Motor Vehicle Manufacturing

• Effectively responding to new / existing customers' messages on time and provide sound solutions.
• To answer calls from company fixed line and handphone.
• To assist valuer to perform administrative works (billing & handling of cash).
• To follow up with clients who remit interest online and update their tickets on time.
• Handle social media enquiries.
  
  

• Minimum education is Certificates / Vocational / Diploma in any related field
• Ability to communicate effectively with people in Mandarin, English, and Bahasa Malaysia.
• With or without experience is fine, welcome fresh graduate.
• Possess good telephone etiquette with a smiley voice.
• Knowledge in handling basic computer (Microsoft Excel/Word etc).
• Social Media savvy (Facebook / Instagram / Tiktok / XiaoHongShu, etc.).
• Location: WGD Pawn Shop, Taman Putra, Ampang
• Working Hours: 8:30am - 6:00pm
  
  

• EPF + EIS + SOCSO
• Monthly Allowance, Medical Allowance, Yearly Bonus, Yearly Increment
• Sharp working hours, there will be no overtime
• Career advancement opportunity (to learn valuation skill / social media specialist)

Hello! We are a leading lifestyle brand in Malaysia, bringing innovative lifestyle products to enrich your life. Currently, we rank as the largest provider of intelligent home solutions in Malaysia.

• Providing comprehensive administrative support to management and colleagues.
• Handling a variety of office tasks, including data entry and clerical duties.
• Maintaining physical filing systems and contributing to team efficiency.
• Processing customer orders and requests accurately and promptly.
• Supporting sales and marketing teams as needed.
• Generating sales reports for analysis.
• Assisting with special sales programs.
• Coordinating office operations and procedures.

• Possess SPM/STPM/Diploma/Degree qualifications.
• Customer service experience preferred.
• Fresh graduates are welcome to apply.
• Proficient in office software, online chat tools, and basic network knowledge; fast typing in English/Mandarin.
• Proficiency in Mandarin to communicate with Mandarin-speaking clients.

• What qualifications do you have?
• How many years of customer service experience do you have?
• How do you rate your Mandarin language skills?
• Do you have customer service experience?

Please include any additional relevant information if reporting this job ad as fraudulent, misleading, or discriminatory.

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This job is all about helping customers! You'll answer their questions, solve problems, and build strong relationships. You might like this job because you enjoy making people happy and improving their experience with a brand.

• Customer Inquiry Management: Oversee the handling of customer inquiries through various channels, including phone, email, and social media. Ensure prompt and accurate responses to address customer needs and concerns.
• Issue Resolution: Act as a liaison between customers and internal departments to resolve issues effectively and efficiently. Take ownership of escalated cases and follow through to resolution, ensuring customer satisfaction.
• Relationship Building: Develop and maintain strong relationships with customers to foster loyalty and retention. Proactively engage with customers to understand their needs and preferences, providing personalized support and recommendations.
• Customer Feedback Collection: Gather feedback from customers through surveys, reviews, and other feedback channels. Analyze feedback to identify trends, pain points, and areas for improvement in products and services.
• Process Improvement: Collaborate with internal teams to streamline customer service processes and improve efficiency. Implement best practices and recommend system enhancements to enhance the overall customer experience.
• Training and Development: Provide training and support to customer service representatives to ensure they have the knowledge and skills to deliver exceptional service. Foster a customer-centric culture within the organization.
• Performance Monitoring: Monitor key performance indicators (KPIs) related to customer service, such as response time, resolution rate, and customer satisfaction scores. Track performance metrics and identify opportunities for improvement.
• Customer Engagement Initiatives: Develop and implement customer engagement initiatives, such as loyalty programs, customer appreciation events, and outreach campaigns. Strengthen relationships with customers and enhance brand loyalty.
• Cross-Functional Collaboration: Collaborate with cross-functional teams, including sales, marketing, and product development, to align customer service initiatives with business objectives. Share customer insights and feedback to inform strategic decision-making.
• Crisis Management: Handle customer complaints and escalations in a calm and professional manner, demonstrating empathy and a commitment to resolving issues. Manage crisis situations effectively to minimize negative impact on the brand.
• Upselling and Cross-Selling : Identify opportunities to upsell and cross-sell additional products or services to existing customers. Use a consultative approach to understand customer needs and recommend relevant offerings that add value and

• Qualification: At least Diploma or Bachelor's degree in Sales, Marketing, Business Administration or a related field
• Language: Fluent in English (Both Spoken and Written), Knowledge of Mandarin is highly desirable
• Proven experience in customer service management, with a focus on upselling and relationship building.
• Excellent communication and interpersonal skills.
• Strong sales understanding and ability to identify upselling opportunities.
• Ability to empathize with customers and address their needs effectively.
• Proficiency in CRM software and other customer service tools.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Leadership skills and ability to motivate and inspire a team.
• Commitment to delivering exceptional customer service and building long-term relationships.

Customer Service

Customer Relationship Management

Upselling

Detail Oriented

Data Analysis

Interpersonal Communications

Teamwork

Coordinating

All staffs are eligible for special staff discounts!

Free parking is provided!

Incentive and yearly bonus provided depends on your performance!

Established in 2012, Puzzle Planet offers the best puzzle selections under one roof, reaching them to customers nationwide. Puzzle Planet is the main distributor of world-known puzzle brands like Pintoo, Heye, Wooden City, EWA, and IWAKO. From traditional cardboard puzzles, plastics 2D puzzles, to 3D puzzles, Puzzle Planet serves a wide variety of designs for house decoration or even as a gift! We also collaborated.

Job Summary:

Neo Livin is looking for an empathetic and customer-oriented individual to join our team as a Customer Service Representative. This role focuses on providing exceptional support to our customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience. If you are a problem-solver with excellent communication skills and a passion for helping people, this is a great opportunity to be part of a dynamic e-commerce environment.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via email, live chat, and social media in a professional and timely manner.
• Assist customers with product information, order updates, and return/exchange requests.
• Resolve customer issues effectively, escalating complex matters to the relevant team when necessary.

Order Management:

• Monitor customer orders, ensuring accurate and timely updates on order status.
• Collaborate with the order fulfillment team to address and resolve delivery or logistics concerns.
• Assist with tracking and managing after-sales services, including warranties and assembly support.

Feedback Management:

• Collect and document customer feedback to improve the Neo Livin shopping experience.
• Identify recurring issues and suggest process improvements.

Knowledge Building:

• Stay updated on product features, promotions, and company policies to provide accurate information to customers.
• Participate in training sessions to enhance customer service skills and product knowledge.

Administrative Support:

• Handle basic administrative tasks, such as updating customer records and maintaining documentation of support tickets.

Qualifications:

Education:

• Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.

Experience:

• No prior experience required; training will be provided. Experience in customer service or e-commerce is a plus.

Skills:

• Proficiency with computer systems, including Microsoft Office Suite and customer service tools.
• Excellent communication skills, both written and verbal, in English (additional languages are a bonus).
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.

Personal Attributes:

• Friendly and empathetic with a customer-first mindset.
• Professional and approachable demeanor.
• Adaptable to a fast-paced environment and capable of handling changing priorities.
• Team player with a proactive attitude.

What We Offer:

• Competitive salary and benefits package.
• A positive working environment located at Common Ground Jaya One, Petaling Jaya.
• A 5-day workweek, including the flexibility of 4 days on-site and 1 day work from home.
• Opportunities for career growth and personal development.
• A collaborative team culture and supportive management.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role and relevant skills. Applications can be submitted via the form on our website or emailed to with the subject line "Customer Service Application - (Your Name)."

Join us at Neo Livin and help revolutionize the furniture shopping experience!

Job Summary:

Neo Livin is looking for an empathetic and customer-oriented individual to join our team as a Customer Service Representative. This role focuses on providing exceptional support to our customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience. If you are a problem-solver with excellent communication skills and a passion for helping people, this is a great opportunity to be part of a dynamic e-commerce environment.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via email, live chat, and social media in a professional and timely manner.
• Assist customers with product information, order updates, and return/exchange requests.
• Resolve customer issues effectively, escalating complex matters to the relevant team when necessary.

Order Management:

• Monitor customer orders, ensuring accurate and timely updates on order status.
• Collaborate with the order fulfillment team to address and resolve delivery or logistics concerns.
• Assist with tracking and managing after-sales services, including warranties and assembly support.

Feedback Management:

• Collect and document customer feedback to improve the Neo Livin shopping experience.
• Identify recurring issues and suggest process improvements.

Knowledge Building:

• Stay updated on product features, promotions, and company policies to provide accurate information to customers.
• Participate in training sessions to enhance customer service skills and product knowledge.

Administrative Support:

• Handle basic administrative tasks, such as updating customer records and maintaining documentation of support tickets.

Qualifications:

Education:

• Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.

Experience:

• No prior experience required; training will be provided. Experience in customer service or e-commerce is a plus.

Skills:

• Proficiency with computer systems, including Microsoft Office Suite and customer service tools.
• Excellent communication skills, both written and verbal, in English (additional languages are a bonus).
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.

Personal Attributes:

• Friendly and empathetic with a customer-first mindset.
• Professional and approachable demeanor.
• Adaptable to a fast-paced environment and capable of handling changing priorities.
• Team player with a proactive attitude.

What We Offer:

• Competitive salary and benefits package.
• A positive working environment located at Common Ground Jaya One, Petaling Jaya.
• A 5-day workweek, including the flexibility of 4 days on-site and 1 day work from home.
• Opportunities for career growth and personal development.
• A collaborative team culture and supportive management.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role and relevant skills. Applications can be submitted via the form on our website or emailed to with the subject line "Customer Service Application - (Your Name)."

Join us at Neo Livin and help revolutionize the furniture shopping experience!