1736 Customer Service jobs in Selangor

Based in Malaysia

This is a full-time on-site role for a Customer Service Representative based in Petaling Jaya. The Customer Service Representative will handle day-to-day customer interactions, provide support, and ensure customer satisfaction. Responsibilities include answering customer inquiries, managing complaints, providing information about products and services, and enhancing the overall customer experience.

• Customer Service Representatives and Customer Support skills
• Fresher are welcome to join
• Strong communication and interpersonal skills
• Ability to handle stressful situations and resolve conflicts effectively
• Proficiency in using customer service software and tools
• Ability to work collaboratively in a team-oriented environment
• A High School diploma or equivalent is required
• Prior experience in a customer service role is preferred

• Entry level

• Full-time

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At PurelyB, we are passionate about empowering healthier lifestyles through natural, ancestral remedies rooted in Malaysia’s rich rainforest heritage. We are looking for a Customer Service Representative to join our team and be the voice of PurelyB across multiple channels.

You will be responsible for delivering exceptional customer support via Freshworks (covering emails, WhatsApp, Instagram, Facebook, and webchat), while also managing customer inquiries across our e-commerce platforms (Shopify, Shopee, Lazada, TikTok Shop, etc.). This role requires someone who is empathetic, proactive, and solution-oriented, with a strong interest in health, wellness, and customer satisfaction.

As a key member of our team, you will not only handle day-to-day customer queries but also provide valuable insights to improve our customer experience journey.

Key Responsibilities

• Manage all customer interactions across Freshworks system (email, WhatsApp, Instagram, Facebook, and webchat) with professionalism, empathy, and efficiency.
• Handle customer inquiries, complaints, refunds, exchanges, and product/service-related questions promptly and accurately.
• Support customers across e-commerce platforms (Shopify, Shopee, Lazada, TikTok Shop), including order updates, shipping inquiries, product recommendations, and issue resolution.
• Track, log, and escalate issues or feedback to relevant departments (logistics, marketing, product, etc.) to ensure smooth resolution.
• Ensure customer interactions align with PurelyB’s brand voice — warm, supportive, and empowering.
• Collaborate with internal teams to provide insights on customer feedback and improve service processes.
• Monitor and follow up on order fulfillment issues, pre-orders, and delivery timelines.
• Assist in creating customer service SOPs and FAQs to streamline processes.
• Uphold high standards of customer experience by exceeding response time SLAs and ensuring high customer satisfaction ratings.

Job Descriptions:

• Attend to customer inquiries, complaints, reviews, and feedback through calls and emails.
• Assess customers' needs and recommend suitable products and services.
• Build a friendly and helpful relationship with customers.
• Respond to customer queries in a timely and accurate manner.
• Update our internal database with feedback and details of customer interactions.
• Gather customer feedback and share it with teammates or team leaders.
• Work well with the customer service team.
• Stay up-to-date with products and services available to customers.

Company industry:

OUTDOOR SALES & MARKETING

Office Location:

SUNWAY MENTARI(NEAR KTM SETIA JAYA,SELANGOR)

Job scope:

Dealing with Customer Face to Face

Lead and guide team to achieve target

Training and Recruitment

Requirement:

Minimum SPM Level / Fresh Graduates from any field

Immediate starter

Willing to travel

MONTHLY PAID - RM2,400 - RM3,600

Company Benefit:

Ongoing training one on one to prepare for your advancement

Environment that celebrates and appreciate every small achievement

Domestic and International travel trips for Recreation and Learning

Career advancement award

Requirement:

Minimum SPM Level / Fresh Graduates from any field

Immediate starter

Willing to travel

Ongoing training one on one to prepare for your advancement

Environment that celebrates and appreciate every small achievement

Domestic and International travel trips for Recreation and Learning

Career advancement award

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

You will play an important role, such as:

• Answer customer inquiries over the phone, chat, and/or email.

• Log customer interactions in our system for proper documentation.

• Follow-up with customers as appropriate

• Participate in team meetings and strategize on team performance improvement.

• Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement.

To succeed in this role, we will need you to have:

• Bachelor's degree or Diploma in any discipline

• Requires proficiency in reading, writing, and speaking English 

• At least 1 years of working experiences in customer service or BPO

• Willing to work at Petaling Jaya.

• Willing to work in rotational shifts, PH and weekend.

Hiring: Customer Service Executive (Mandarin & Cantonese Speaker)

Based in Malaysia

Role Description

This is a full-time on-site role for a Customer Service Representative based in Petaling Jaya. The Customer Service Representative will handle day-to-day customer interactions, provide support, and ensure customer satisfaction. Responsibilities include answering customer inquiries, managing complaints, providing information about products and services, and enhancing the overall customer experience.

Qualifications

• Customer Service Representatives and Customer Support skills
• Fresher are welcome to join
• Strong communication and interpersonal skills
• Ability to handle stressful situations and resolve conflicts effectively
• Proficiency in using customer service software and tools
• Ability to work collaboratively in a team-oriented environment
• A High School diploma or equivalent is required
• Prior experience in a customer service role is preferred

岗位职责:

• 负责中国、台湾以及其他国家客户在线咨询答疑,针对客户咨询需求,提供有效解答
• 与有关部门保持良好的沟通与合作
• 在客户服务和准确信息方面超越客户的期望
• 团队合作以实现所需的 KPI 元素和 SLA

入职要求:

• 必须能够流利地使用中文 和*英语*进行交流
• 必须能 读 &写 简体,繁体 中文, 和 英文
• 轮班制度24/7 (每星期5天,每天9小時)
• 学历:SPM, UEC, O-level 或更高
• 欢迎无工作经验申请

福利待遇:

• KPI 津贴
• 交通津贴
• 14天年假,14天病假,60天住院假期
• EPF, SOCSO
• 健康和人寿保险 - Insurance
• 医疗索赔 - Medical claims

公司名字:IGT Solutions Pvt Ltd (Malaysia)

工作地点: Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor (靠近LRT或KTM Subang Jaya 站)

Job Responsibilities:

• Responsible for China, Taiwan & other country customer online consultation and answering questions, providing effective answers to customer consultation needs

• Maintain good communication and cooperation with relevant departments

•To exceed customers' expectations in terms of customer service & accurate information

• Work in a team to achieve the required KPI elements and SLA

Requirement:

• Must be able to converse fluently using Mandarin & English

• Must be able to read and write traditional & simplified Mandarin word, and English

• 24/7 shift system (5 days a week, 9 hours a day)

• Education: SPM, UEC, O-level or; and above

• Welcome to apply without work experience

Benefits:

• KPI incentives

• Transportation allowance

• 14 days AL; 14 days ML, 60 days Hospitalization leave

• EPF, SOCSO

• Health and life insurance

• Medical Claim

Company Name: IGT Solutions Pvt Ltd (Malaysia)

Location: Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor (near LRT or KTM Subang Jaya station)

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.

Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Learn about the Danaher Business System which makes everything possible.

Are you interested in using your knowledge and experience in a fast-paced and varied role while using your
German
skills? Do you like solving problems to gain customer satisfaction?

The Customer Service Representative is responsible for the direct communication with the customer and various departments within the business to support end to end customer order management. In this role you can grow into a subject matter expert whilst improving your knowledge of international business.

This position is part of the Customer Service Team and will be located in Petaling Jaya, Malaysia. This role will work EMEA shift hours (9 am - 6 pm CET).

In this role, you will have the opportunity to:

• Manage customer orders from order entry to product delivery to attain customer satisfaction
• Collaborate and communicate across functional teams such as sales, distribution, and manufacturing to support customer requirements
• Gain and apply foundational knowledge of compliance and commercial operations

The essential requirements of the job include:

• Computer literacy and foundational Microsoft Office skills
• Clear verbal and written communication skills, organization skills, ability to prioritize, and customer centric mindset
• Professional spoken and written fluency in German.

It would be a plus if you also possess previous experience in:

• ERP knowledge with SAP preferred
• Professional diploma/degree, or equivalent years of experience

Pall Corporation, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit