305 Customer Service jobs in Selangor

A Customer Service Representative is responsible for maintaining solid customer relationships by handling queries and concerns promptly and professionally as well as providing customers with day-to-day technical support via email, instant messaging service and telephone.

Responsibilities and Accountabilities

• Respond with speed to customer enquiries, and handle and resolve customer complaints.
• Manage customer interactions on the company's social media platforms.
• Provide training to customers when necessary.
• Obtain and evaluate all relevant information to handle product and service enquiries.
• Update and upkeep clients' profiles and databases.
• Sort client data to track target customers and initiate a marketing approach to potential clients.
• Explore efficient alternatives to improve Company's database system.
• Identify and provide feedback from customers for continuous improvement
• Provide a commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover.
• Escalate critical issues swiftly and accurately to your superior
• Assist the company and management in other related areas when required or requested
• Train and assist other members of the Customer Support Team when required or requested

What are the skills required?

• Minimum (1) one year of similar experience in the field.
• Flexible and quick learner, able to adapt to continuously evolving customer needs and product updates.
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
• Ability to effectively communicate, both written and verbally.

What are the benefits you are looking for?

• Enjoy work-life balance (5 days a week)
• Attractive remuneration and compensation package will be commensurate with experience and qualifications.

• Provide professional customer service for service inquiries and feedbacks.
• Understand the full cycle of our business model
• Follow up and respond back to user on timely manner.
• Provide effective solution for customer issue.

Job Requirement:

• Candidate must Minimum SPM & above
• Required language(s): English & Malay
• Applicants must be willing to work in Shah Alam Seksyen 15
• On job Training provided

Company: Automotive

Join to apply for the Customer Service role at AutoDetailer Studio .

This range is provided by AutoDetailer Studio. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Title: Customer Service

Salary Range: RM2,800 to RM3,200

• Ensuring a great customer experience
• Tending to online and offline enquiries
• Assisting customers, providing them information and resolving inquiries or issues.
• Liaising and communicating with different departments according to the needs of the job
• Performing administrative tasks related to the projects

• Enjoy working in a customer facing role (online and in person)
• Good command of spoken and written English and Bahasa Malaysia.
• Good communication and interpersonal skills.
• Self-sufficient, resourceful and detailed in execution
• Willing to work 5.5 days a week including public holidays
• Minimum SPM graduate.

• EPF/SOCSO/EIS contributions by employer
• Performance allowances
• Group Medical Insurance
• Group Personal Accident Insurance
• Medical claims up to RM300 a year
• Dental claims up to RM200 a year
• 12 days annual leaves

Confirmed employees shall be entitled to the above benefits.

Entry level

Full-time

Other

Motor Vehicle Manufacturing

This job is all about helping customers! You'll answer their questions, solve problems, and build strong relationships. You might like this job because you enjoy making people happy and improving their experience with a brand.

• Customer Inquiry Management: Oversee the handling of customer inquiries through various channels, including phone, email, and social media. Ensure prompt and accurate responses to address customer needs and concerns.
• Issue Resolution: Act as a liaison between customers and internal departments to resolve issues effectively and efficiently. Take ownership of escalated cases and follow through to resolution, ensuring customer satisfaction.
• Relationship Building: Develop and maintain strong relationships with customers to foster loyalty and retention. Proactively engage with customers to understand their needs and preferences, providing personalized support and recommendations.
• Customer Feedback Collection: Gather feedback from customers through surveys, reviews, and other feedback channels. Analyze feedback to identify trends, pain points, and areas for improvement in products and services.
• Process Improvement: Collaborate with internal teams to streamline customer service processes and improve efficiency. Implement best practices and recommend system enhancements to enhance the overall customer experience.
• Training and Development: Provide training and support to customer service representatives to ensure they have the knowledge and skills to deliver exceptional service. Foster a customer-centric culture within the organization.
• Performance Monitoring: Monitor key performance indicators (KPIs) related to customer service, such as response time, resolution rate, and customer satisfaction scores. Track performance metrics and identify opportunities for improvement.
• Customer Engagement Initiatives: Develop and implement customer engagement initiatives, such as loyalty programs, customer appreciation events, and outreach campaigns. Strengthen relationships with customers and enhance brand loyalty.
• Cross-Functional Collaboration: Collaborate with cross-functional teams, including sales, marketing, and product development, to align customer service initiatives with business objectives. Share customer insights and feedback to inform strategic decision-making.
• Crisis Management: Handle customer complaints and escalations in a calm and professional manner, demonstrating empathy and a commitment to resolving issues. Manage crisis situations effectively to minimize negative impact on the brand.
• Upselling and Cross-Selling : Identify opportunities to upsell and cross-sell additional products or services to existing customers. Use a consultative approach to understand customer needs and recommend relevant offerings that add value and

• Qualification: At least Diploma or Bachelor's degree in Sales, Marketing, Business Administration or a related field
• Language: Fluent in English (Both Spoken and Written), Knowledge of Mandarin is highly desirable
• Proven experience in customer service management, with a focus on upselling and relationship building.
• Excellent communication and interpersonal skills.
• Strong sales understanding and ability to identify upselling opportunities.
• Ability to empathize with customers and address their needs effectively.
• Proficiency in CRM software and other customer service tools.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Leadership skills and ability to motivate and inspire a team.
• Commitment to delivering exceptional customer service and building long-term relationships.

Customer Service

Customer Relationship Management

Upselling

Detail Oriented

Data Analysis

Interpersonal Communications

Teamwork

Coordinating

All staffs are eligible for special staff discounts!

Free parking is provided!

Incentive and yearly bonus provided depends on your performance!

Established in 2012, Puzzle Planet offers the best puzzle selections under one roof, reaching them to customers nationwide. Puzzle Planet is the main distributor of world-known puzzle brands like Pintoo, Heye, Wooden City, EWA, and IWAKO. From traditional cardboard puzzles, plastics 2D puzzles, to 3D puzzles, Puzzle Planet serves a wide variety of designs for house decoration or even as a gift! We also collaborated.

Job Summary:

Neo Livin is looking for an empathetic and customer-oriented individual to join our team as a Customer Service Representative. This role focuses on providing exceptional support to our customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience. If you are a problem-solver with excellent communication skills and a passion for helping people, this is a great opportunity to be part of a dynamic e-commerce environment.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via email, live chat, and social media in a professional and timely manner.
• Assist customers with product information, order updates, and return/exchange requests.
• Resolve customer issues effectively, escalating complex matters to the relevant team when necessary.

Order Management:

• Monitor customer orders, ensuring accurate and timely updates on order status.
• Collaborate with the order fulfillment team to address and resolve delivery or logistics concerns.
• Assist with tracking and managing after-sales services, including warranties and assembly support.

Feedback Management:

• Collect and document customer feedback to improve the Neo Livin shopping experience.
• Identify recurring issues and suggest process improvements.

Knowledge Building:

• Stay updated on product features, promotions, and company policies to provide accurate information to customers.
• Participate in training sessions to enhance customer service skills and product knowledge.

Administrative Support:

• Handle basic administrative tasks, such as updating customer records and maintaining documentation of support tickets.

Qualifications:

Education:

• Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.

Experience:

• No prior experience required; training will be provided. Experience in customer service or e-commerce is a plus.

Skills:

• Proficiency with computer systems, including Microsoft Office Suite and customer service tools.
• Excellent communication skills, both written and verbal, in English (additional languages are a bonus).
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.

Personal Attributes:

• Friendly and empathetic with a customer-first mindset.
• Professional and approachable demeanor.
• Adaptable to a fast-paced environment and capable of handling changing priorities.
• Team player with a proactive attitude.

What We Offer:

• Competitive salary and benefits package.
• A positive working environment located at Common Ground Jaya One, Petaling Jaya.
• A 5-day workweek, including the flexibility of 4 days on-site and 1 day work from home.
• Opportunities for career growth and personal development.
• A collaborative team culture and supportive management.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role and relevant skills. Applications can be submitted via the form on our website or emailed to with the subject line "Customer Service Application - (Your Name)."

Join us at Neo Livin and help revolutionize the furniture shopping experience!

1 month ago Be among the first 25 applicants

This range is provided by GLOBAL OUTSOURCING GROUP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Responsibilities

1. Handling all inbound, outbound, and email inquiries related to customer complaints/issues regarding travel booking services (e.g., hotel room booking).
2. Providing passionate and satisfactory customer service.
3. Working in a team to achieve targeted KPIs.

Job Requirements

1. SPM qualification / Fresh graduates are welcome.
2. High proficiency in English and Traditional Mandarin (Speak, Read, Write).
3. No issues working on a 24-hour rotational shift with 5 working days (9 hours per shift including 1-hour break).
4. Ability to work during weekends and public holidays if needed.
5. Willing to be based at Subang Jaya Office, Selangor.
6. Ability to start working on 28 April 2025.

Job Benefits

1. Monthly Salary: RM 4,000 Basic + Up to RM 500 KPI Allowance + RM 20/day Transportation Allowance (10pm-6am).
2. 14 days of Annual Leave, 14 days of Sick Leave, EPF, SOCSO.
3. One-month paid training.
4. Located near LRT Subang Jaya.

Crown Equipment Sdn. Bhd. is in search of a committed and talented professional to become part of our team as a Customer Service Coordinator (CSC). In this role, you will have experience in offering frontline support to both customers and technicians in a service-oriented environment. You will be adept at managing service call coordination, processing job cards, handling invoicing, and overseeing document control to ensure smooth field service operations and high levels of customer satisfaction.

We are looking for a proactive individual with a robust technical background and a strong passion for problem-solving. If you are keen to enhance your skills and be part of a team that prioritizes quality, safety, and innovation, Crown Equipment Sdn. Bhd. is the ideal place for you to further your career.

Key Responsibilities:

• Responded promptly to customer inquiries and service complaints, ensuring clarity on service agreements and timely breakdown assistance.
• Acted as a key point of contact for Field Service Technicians, coordinated and dispatched service calls daily.
• Accurately entered job cards to support timely billing and maintain monthly service budget targets.
• Managed purchase orders, quotations, credit notes, and RFIs; ensured accurate system entry and job closure tracking via Microsoft Excel.
• Monitored breakdown and PMP service screens to ensure proper scheduling and closure of jobs; maintained detailed customer and truck service history.
• Coordinated closely with PMP Sales to verify all active PMP contracts and service readiness.
• Maintained inventory of service documentation (job cards, check sheets); ensured accurate records and prompt invoicing to customers.

• Diploma or Degree in Business Administration, Customer Service, Logistics, Mechanical Engineering, or related field.
• SPM holders with relevant experience may also be considered.
• 1–3 years of customer service or coordination experience, preferably in automotive, logistics, machinery, MHE (material handling equipment), or industrial equipment sectors.
• Experience in after-sales service, field service coordination, or contract service management is a strong advantage
• Excellent communication and interpersonal skills (English and Bahasa Malaysia.
• Good coordination and follow-up skills with technicians, customers, and internal departments.
• Familiarity with service scheduling, job dispatching, and maintenance tracking.
• Strong problem-solving and customer-handling skills.
• Basic technical understanding of forklifts or MHE is a plus.
• Competency in Microsoft Office (especially Excel, Outlook) and ERP systems, AS400, etc.

• Laptop provided
• Mobile phone provided
• Overtime entitled
• Insurance benefit: GHS-Inpatient, GHS-Outpatient, GP-Specialist, GPA & GTL
• Unlimited amount for panel clinic

• Answer customer calls and handle customer inquiries and complaints through various channels such as phone calls and emails, providing timely responses and professional solutions.
• Assist customers in processing and tracking orders, ensuring accurate and timely order information and providing customers with order status and shipping information.
• Track customer order progress, coordinate with production, logistics, and other departments to ensure orders are delivered on time.
• Record customer feedback and complaints, provide timely feedback to relevant departments, and track progress to ensure timely resolution of issues.
• Maintain customer relationships, establish good communication and trust with customers, and enhance customer satisfaction and loyalty.
• Participate in customer service-related training and learning to continuously improve professional knowledge and service levels.
• Accurately record and track customer service data according to company regulations and processes, and provide relevant reports and analysis.
• Collaborate with other departments to conduct market research and customer satisfaction surveys, collect customer feedback and suggestions, and provide improvement directions for the company.
• Assist in handling customer complaints and disputes, find solutions, and handle them properly to maintain the company's reputation and interests.
• Complete other tasks assigned by superiors.
  
  

• High school diploma or above; major in management or related fields.
• More than 1 year experience in cosmetics, food or other fast-moving products is preferred.
• Fresh grads also can apply
• Strong communication skills and service awareness, proficient in Mandarin and written language for customer communication.
• Prior experience in factory customer service or related fields is preferred.
• Teamwork spirit, ability to effectively coordinate with other departments to achieve common goals.
• Proficient in computer operation and word processing, skilled in using office software and customer service systems.
• Good emotional management skills and patience, able to maintain a good working state in the face of pressure and challenges.
• Good learning ability and initiative to continuously improve professional knowledge and service skills.
  
  

• Team building: Advocate for teamwork and personal subordination to the team.
• Service orientation: Recognize emotions and respond with humility.
• Execution of plans: Efficiently accomplish tasks according to set goals.
  
  

• 5 Working Days
• Monthly & yearly KPI incentive
• Training and development The company firmly believes that talent training is an important measure to achieve corporate strategic goals, and helps the company strive to improve the training system and talent development model to guide employees' career growth Training includes:
• New employee induction trainingï¼Key employee training plan and execution
• Opportunity for participating in lean management professional training taught by lean management experts from top children's cosmetics enterprises from China every month
• Middle and senior management training and other forms of learning and promotion opportunities
• Good personal career development platform
• EPF/SOCSO/PCB
• Annual Leave

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by contributing and making a difference. With more than 76,000 colleagues worldwide, we value diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.

This position is responsible for processing delivery orders, liaising with customers, maintaining and handling documents, and filing. Key responsibilities include:

1. Verifying, checking, and validating all warehouse document transactions
2. Preparing daily, weekly, and monthly shipment tracking reports
3. Processing inbound and outbound transactions in the system
4. Filing and handling of documents
5. Liaising with customers and assisting in resolving issues that arise

Minimum requirements:

• SPM certification or equivalent
• Basic knowledge of Microsoft Office tools
• Ability to communicate, read, and write in English
• Knowledge of warehouse management systems is an advantage

Benefits:

• Commitment to continual training and development for our employees
• Competitive wages, comprehensive benefits, and reward systems
• Work-life balance through vacation and leave policies
• International opportunities to see the world with DB Schenker
• Comprehensive insurance packages including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA), and Group Term Life (GTL)

To be considered for this position, applicants must have valid rights to work and live in Malaysia.