390 Customer Service jobs in Kuala Lumpur

Is fluent in Mandarin (required) to liaise with Mandarin speaking clients, plus English

Is fast and responsive in chatting with customers

Is detail-oriented and neat in packaging

Is responsible, organized, and a good team player

Previous experience is a bonus but not required – training provided

What You’ll Be Doing:

Reply to customer inquiries (WhatsApp, Instagram, Website,etc)

Pack customer orders neatly and accurately

Arrange delivery and coordinate with couriers

Handle basic after-sales support

Assist with simple stock check and item updates

Why Join Us:

Attractive Pay Package

Base salary + bonus incentives

Staff discount on all luxury products

Learn end-to-end operations

Potential to move into senior customer support or e-commerce ops

Team bonding activities

Yearly performance bonus

Additional Benefits

Training Provided

Basic + Commision

5 Working Days

Allowance Provided

Staff Activities

EPF / SOCSO / PCB

Medical and Hospitalisation Leave

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Role? Which of the following languages are you fluent in? How would you rate your English language skills?

Researching careers? Find all the information and tips you need on career advice.

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service leader to come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations.

What you will be doing :

• Responsible for overseeing the customer service team (Greater China region) and ensuring that they are delivering quality service to customers.
• Responsible for developing and implementing customer service policies, procedures, and standards to ensure that customer inquiries are handled in a consistent and efficient manner.
• Responsible for maintaining records and reports related to customer service activities, including customer feedback.
• Involving in customer complaints/ feedback handling and ensuring that they are resolved in a timely manner.
• Ensure Customer Service process / policy recommendations are aligned to the strategic direction of the company and customer friendly.
• Oversee hiring, orientation and training of team members to ensure a capable workforce.
• Building capability within the existing CS managers and their respective team members.
• Manage training needs of Customer Service team and ensuring no knowledge gap by working closely with Quality Assurance and Trainers.
• Ensure Customer Service team adherence to the manuals, policies, and guidelines.
• Create a unified Customer Service team through effective communication, team building, motivation, recognition, staff onboarding and exit management.
• Lead Customer Service improvement projects through effective project management and leadership.
• Ensure SOPs standardization are in place and minimize the need to localize steps by becoming a strong gate keeper at regional level.
• Keep track of all regional customer issues, propose solutions and escalate to Global Head of CS.

What you will need :

• Experience and familiar with the Greater China market and demands especially from China, Hong Kong and Taiwan.
• Degree holder in any discipline. Major in Finance, Economics or business-related are preferred.
• 5 - 8 years of experience in Customers Service/Operations with at least 5 years of experience in managerial role.
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Attention to detail, accurate, responsible, independent, self-starter, customer oriented.
• Ability to manage Stakeholder and C-level partners in the business.
• Strong people skills and communication skills in English and Mandarin.
• Experience gained in FX/Finance/FinTech industry is an advantage.

Rewards in return for your commitment :

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Work Anniversary Rewards

Interview process :

• Pre-Call session with the TA team – 30 minutes
• 1st Interview session with Hiring Manager – 1 hour
• Final Interview session with Head of CS - 45mins

Customer Service Management Team (Arabic Speaker) based in Kuala Lumpur, Malaysia to handle DUBAI Clients and Customers.

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and our Global Hub for Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group is the supportive function that helps our clients with products and services. Ultimately, they are here to fill in the gaps and frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet, we are looking for a Customer Service Associate to come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by, and we are looking to continuously exceed customer expectations.

What you will be doing:

• Oversee the Middle-East Market (Dubai) customer service team and ensure that they are delivering quality service to customers.
• Develop and implement customer service policies, procedures, and standards to ensure that customer inquiries are handled in a consistent and efficient manner.
• Maintain records and reports related to customer service activities, including customer feedback.
• Handle customer complaints and feedback, ensuring they are resolved in a timely manner.
• Ensure customer service process and policy recommendations are aligned with the strategic direction of the company and are customer-friendly.
• Oversee hiring, orientation, and training of team members to ensure a capable workforce.
• Build capability within the existing CS managers and their respective team members.
• Manage training needs of the Customer Service team and ensure no knowledge gap by working closely with Quality Assurance and Trainers.
• Ensure Customer Service team adherence to the manuals, policies, and guidelines.
• Create a unified Customer Service team through effective communication, team building, motivation, recognition, staff onboarding, and exit management.
• Lead Customer Service improvement projects through effective project management and leadership.
• Ensure SOPs standardization are in place and minimize the need to localize steps by becoming a strong gatekeeper at the regional level.
• Keep track of all regional customer issues, propose solutions, and escalate to the Global Head of CS.

What you will need:

• Experience and familiarity with the Middle-East market and demands, especially from Dubai.
• Degree holder in any discipline; major in Finance, Economics or business-related fields are preferred.
• 5 - 8 years of experience in Customer Service/Operations, with at least 5 years of experience in a managerial role.
• Experience in the FX/Finance industry is a must.
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Attention to detail, accuracy, responsibility, independence, self-starter, and customer-oriented.
• Ability to manage stakeholders and C-level partners in the business.
• Strong people skills and communication skills in English.
• Arabic language proficiency is a must.
• Experience in FX/Finance/FinTech industry is an advantage.

Benefits:

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Work Anniversary Rewards
• Relocation Allowance
• Rental Subsidy (T&C applies)
• *Employment Pass and Visa Sponsorship
• *Relocation Benefits

*NOTE: Successful candidates hired will need to complete and pass the 3-week training before we submit for EP/Work Visa application.

*Candidate may need to leave the country during the EP processing before being able to come back to Malaysia.

Interview process:

• Pre-Call session with the TA team – 30 minutes
• 1st Interview session with Hiring Manager – 1 hour
• Final Interview session with Head of CS - 45 minutes

Customer Service Executive Posting Date : 14 Jul 2025 | Close Date :12 Oct 2025

Job Description

• Handle and resolve customer inquiries professionally, ensuring high accuracy and customer satisfaction
• Take full ownership of assigned tasks and ensure timely completion
• Ensure data accuracy and timely reporting to supervisors for KPI tracking

Job Requirements

• Malaysian citizen
• Full-time position with ability to work on a rotating shift schedule
• Fluent in English and Mandarin
• Minimum education level: SPM or higher
• Fresh graduates are encouraged to apply

Please apply for this job on EPS.my website:

• Function as a Customer Service professional that politely and proficiently attends to service requests and sales interactions with walk in customer at the shop.
• Handle enquiries on services provided ie. Postpaid, Prepaid, Broadband, Account Status, etc.
• Responsible in handling customer information, monetary transactions, handsets and ensuring proper control, reconciliation and timely updates in the system
• To maintain accurate and comprehensive record of new and existing customers.
  
  

• Candidate must possess at least a SPM or Diploma in any field or equivalent.
• Preferably with retail experience in telecommunication products and services.
• At least One (1) year of working experience in the related field is required for this position.
• Able to work in flexible hours including weekends and public holidays, according to the retail operational requirement.
• Sales oriented and able to work independently.
• Good communication and good customer services.
• Good discipline and work as a team.
  
  

• Medical Reimbursement
• Group Hospital & Surgical Insurance.
• Attendance allowance.
• Free uniforms.
• Commission
  
  

• Annual Leave
• Medical and Hospitalization Leave
• EPF / SOCSO / PCB
• Medical Insurance
• Training Provided
• Overtime Pay

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from RiDiK (a Subsidiary of CLPS, Nasdaq: CLPS).

Job Title: Customer Service Representative Supervisor

Company: RiDiK Pte Ltd

Job Summary:

A Customer Service Representative Supervisor oversees a team of customer service agents to ensure high-quality support and satisfaction. They monitor performance, handle escalated issues, train new staff, enforce company policies, and implement improvements to customer service processes. Their goal is to maintain efficient team operations and enhance the customer experience.

Key Responsibilities:

• Develop and maintain in-depth knowledge of the client's products, services, and region-specific nuances.
• Communicate with customers primarily via Zendesk tickets to troubleshoot issues and provide accurate resolutions.
• Appropriately triage and escalate tickets to the correct regional teams when inquiries fall outside the hub's scope.
• Stay agile and responsive to changing priorities, quickly shifting focus when immediate or high-priority issues arise.
• Supervise daily operations of the customer service team.
• Analyze service trends and recommend process improvements.
• Prepare and present reports on team performance and customer satisfaction.

About CLPS RiDiK:

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in digital transformation and sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.

• Mid-Senior level

• Contract

• Information Technology and Consulting

• IT Services and IT Consulting

Referrals can double your chances of interviewing at RiDiK (a Subsidiary of CLPS, Nasdaq: CLPS).

Get notified about new Customer Service Supervisor jobs in Greater Kuala Lumpur .

This job involves assisting customers to ensure a great online shopping experience. You will solve problems, chat with customers on platforms like Shopee and TikTok, and work in a dynamic, friendly environment.

Szindore is looking for a dedicated, tech-savvy Customer Service Representative (E-commerce) to handle customer inquiries, resolve issues, and promote a luxury buying experience across Shopee, TikTok Shop, and other social media platforms. The role requires real-time engagement with online shoppers, proactive problem-solving, and support for post-purchase satisfaction to encourage repeat business and positive reviews.

Key Responsibilities:

• Manage customer inquiries, order issues, and product concerns via chat, DM, email, Shopee, and TikTok comment sections.
• Provide timely, polite, and solution-oriented responses to ensure high customer satisfaction.
• Monitor and respond to product reviews, feedback, and seller ratings to maintain a positive brand image.
• Coordinate with fulfillment and logistics teams to resolve shipping, refund, or return issues.
• Use customer insights to report recurring issues and suggest process improvements.
• Update FAQs, auto-replies, and response templates based on trending questions or campaign changes.
• Ensure all communication aligns with Szindore’s premium and empowering brand tone.

Job Requirements:

• SPM A in Bahasa Melayu and English
• Diploma or Bachelor’s Degree in Mass Communication, Marketing, or related fields
• Fresh graduates with strong portfolios are encouraged to apply
• Familiarity with e-commerce platforms (Shopee, TikTok Shop) and customer chat systems
• Ability to handle demanding customers in a fast-paced digital environment
• Multilingual skills (e.g., Malay, English, Mandarin) are a strong advantage

Skills:

• Problem Solving
• Effective Communication
• Verbal Communication Skills
• Time Management
• Empathy
• Product Knowledge

• Staff Discounts & Exclusive Product Access: Enjoy discounts on perfumes and early access to new collections, experiencing our latest creations first.
• Training, mentorship, and industry event opportunities to support your growth.
• Engaging Workplace Culture: Work with a passionate team in a positive, innovative environment where your ideas are valued and creativity is encouraged.

Szindore is a proudly Malaysian perfume brand that combines tradition and innovation. Founded by a passionate perfumer and a talented local chemist, we craft exquisite fragrances inspired by nature and the world. We believe a great perfume is more than just a scent — it’s an experience, a memory, and a reflection of individuality.

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Summary:
You will support the Customer Service Supervisor to manage the customer to effectively execute and achieve customer satisfaction via End-to-End process. You need to be equipped with a good knowledge of the company’s systems, processes, shipping regulatory requirements and corporate policies. The Customer Service Representative owns and takes a leading role in shipment management processes. As an integral part of Sales, Documentation and Operations interface, you need to provide the customers with an efficient one-point contact. You will manage customers’ shipments involving bookings, documentation or operation issues, actively engage and ensure the seamless flow of customer’s shipments. You are expected to deliver customer requirements accurately and timely while ensuring customer satisfaction. You will take ownership to enhance work efficiencies by continuously improving work processes and encouraging customers to use CMA CGM e-Biz products. By being thorough and vigilant, you will effectively help to reduce Abandon Call and prevent service failure which incurs recovery costs.

You will take the lead in liaising with appropriate internal and external parties to promptly resolve issues or to provide the needed information.

Work schedule should align with Singapore Public Holidays, with Saturday and Sunday as off/rest days. Working hours align with Singapore office 9am-6pm.

Your Main Responsibilities are, but not limited to:

Customer Service (70%)

• Exception handling, problem resolution and continuous improvement.
• Meet all call and email turnaround times as required to ensure high customer satisfaction level.
• Expediently handle all customer interactions.
• Work with various departments, including shared services centres to promptly resolve customer needs and issues to meet/exceed service deliveries.
• Manage accounts based on customer facing activities.

Operations (30%)

• Manage operational requests (re-export, return cargo, DIT, Diversion, Service recoveries, transhipment declaration, change of Operator code and Inter gateway, Portnet releases).
• Attend to customer’s requests for container re-use, cargo claims, cross-bookings, container detention, damage container handling and depot cleaning/washing issues.
• Coordinate operational transaction / stowage requirements.
• Minimum a degree holder in any discipline with at least 3 years working experience in the freight forwarding/logistics industry.
• Good communication and presentation skills.
• Strong proficiency in MS Office, MS Excel, knowledge in Macro will be advantageous.

2 days ago Be among the first 25 applicants

Direct message the job poster from RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)

• AU Shift: 7:00 AM – 4:00 PM
• Asia Shift: 9:00 AM – 6:00 PM
• Europe Shift: 2:00 PM – 11:00 PM or 3:00 PM – 12:00 AM
• US Shift: 10:00 PM – 7:00 AM

Important : Candidates may be required to work 6 days per week. If so, an addendum will be provided and an additional RM 700 (prorated if not working the full month with 6 days) will be paid. Candidates must be comfortable with this arrangement before applying.

Skills : Customer Service, Zendesk, Problem Solving, Shift Work Adaptability, Communication, FinTech Support, Ticketing Systems, Time Management

Job Summary

We’re looking for a Customer Service Officer to support our team in Kuala Lumpur . This role offers the opportunity to work on meaningful customer service operations, collaborate with a diverse international support team, and contribute to the experience of users across various regions. If you take pride in delivering great service, thrive in a fast-paced environment, and enjoy solving problems efficiently—we’d love to hear from you.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Provide accurate information about services, products, and procedures.
• Troubleshoot and resolve customer concerns, ensuring high satisfaction levels.
• Maintain detailed records of interactions and follow up as necessary.
• Collaborate with internal teams to resolve complex or escalated issues.
• Follow established SOPs and leverage documentation via Confluence and Slack.
• Triage and escalate tickets to appropriate regional teams if beyond current hub scope.
• Manage a high volume of support tickets using Zendesk .
• Coordinate with regional teams (US, EMEA, AU, HK) and occasionally with the FinOps team.

Qualifications

• Minimum 2 years of experience in customer service or related support roles.
• Excellent communication skills in English.
• Familiarity with Zendesk or other ticketing systems.
• Ability to prioritize and handle a high volume of tickets efficiently.
• Strong attention to detail, organizational, and de-escalation skills.
• Independent, self-motivated, and able to work well in a collaborative team.
• Comfortable with shift-based work schedules and potential 6-day work weeks .
• Willing to work onsite at the designated office location in KL.

Preferred Experience & Skills

• Prior experience in fintech, payments, or digital customer support environments.
• Strong multitasking, ticket routing, and case prioritization skills.
• Familiarity with global support operations or working with distributed teams.
• Background in frontline support roles with KPIs or SLA targets.

About CLPS | RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS) , delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.

Target Start Date : Monday, 30 June 2025

Urgent hiring – Apply now to secure your slot!

• Seniority level Entry level

• Employment type Contract

• Job function Customer Service
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) by 2x

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kota Damansara, Selangor, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.