8 Customer Service jobs in Kedah

• Provide Level 1 & 2 Support - Respond to customer inquiries and obtain customer information in a timely manner through calls, chats, emails and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction.
• Record and submit customer complaints using the internal system according to the provided SOP.
• Provide VIP services to major customers and maintain strong customer relationships.
• Handle complex and escalated cases by providing effective solutions, collaborating with relevant departments, and ensuring timely resolution to meet customer expectations.
  
  
  

• Diploma or higher academic qualification.
• Excellent command of both English and Malay (spoken, written, and listening).
• 12 years of experience in a BPO/customer service environment is an added advantage.
• Proficient in Microsoft Office and general computer operations.
• Strong interpersonal skills, eager to learn, and a reliable team player.
• Ability to multitask and maintain accuracy under time constraints.
  
  
  

• Full-time, rotational shift, 5 days a week
  
  
  

• Basic: RM 2000
  
  
  

• EPF & SOCSO
• Birthday Leave
• Maternity Leave
• Annual Leave
• Career advancement opportunities
• Professional development programs
  
  
  

• Immediately
  
  
  

• Glassdoor:
• Instagram:
• LinkedIn:

• Monitor and evaluate customer interactions through calls, chats, and emails to ensure service quality standards are met.
• Identify trends, issues, and areas for improvement in customer service delivery.
• Develop and recommend process improvements to enhance customer satisfaction and performance.
• Conduct regular audits of call logs and support interactions to ensure compliance with company policies.
• Provide feedback, coaching, and training to customer service agents based on performance evaluations.
• Collaborate with team leads and supervisors to address training gaps and maintain consistent service quality.
• Assist in the development and implementation of customer service policies
• Prepare reports detailing quality assurance findings and recommend action plans for continuous improvement
  
  
  

• Minimum Diploma in any relevant field (Business, Communications, etc.), or equivalent work experience.
• Certification in Quality Assurance or related field is an advantage
• Previous experience in a customer service or call centre environment, preferably in a quality assurance role.
• Strong understanding of quality assurance processes, customer service best practices, and performance metrics.
• Familiarity with customer relationship management (CRM) systems and relevant software tools.
• Attention to detail and excellent analytical skills to identify patterns and issues.
• Ability to work independently and as part of a team to meet deadlines and achieve goals.
  
  
  

• Full time
• 5 days a week
  
  
  

• Basic: RM3,300 - RM 4,000
  
  
  

• EPF & SOCSO
• Birthday Leave
• Maternity Leave
• Annual Leave
• Career advancement opportunities
• Professional development programs
  
  
  

• Immediately
  
  
  

• Glassdoor:
• Instagram:
• LinkedIn:

Join to apply for the QA Specialist (Customer Service) role at SummitNext

2 weeks ago Be among the first 25 applicants

Join to apply for the QA Specialist (Customer Service) role at SummitNext

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as QA Specialist , providing outstanding support to our renowned clients in the E-Commerce sector with outstanding service and professionalism.

Position

Quality Assurance Specialist (English & Malay, written & Verbal, On-site)

Key Responsibilities

• Monitor and evaluate customer interactions through calls, chats, and emails to ensure service quality standards are met.
• Identify trends, issues, and areas for improvement in customer service delivery.
• Develop and recommend process improvements to enhance customer satisfaction and performance.
• Conduct regular audits of call logs and support interactions to ensure compliance with company policies.
• Provide feedback, coaching, and training to customer service agents based on performance evaluations.
• Collaborate with team leads and supervisors to address training gaps and maintain consistent service quality.
• Assist in the development and implementation of customer service policies
• Prepare reports detailing quality assurance findings and recommend action plans for continuous improvement
  
  
  

• Minimum Diploma in any relevant field (Business, Communications, etc.), or equivalent work experience.
• Certification in Quality Assurance or related field is an advantage
• Previous experience in a customer service or call centre environment, preferably in a quality assurance role.
• Strong understanding of quality assurance processes, customer service best practices, and performance metrics.
• Familiarity with customer relationship management (CRM) systems and relevant software tools.
• Attention to detail and excellent analytical skills to identify patterns and issues.
• Ability to work independently and as part of a team to meet deadlines and achieve goals.
  
  
  

• Full time
• 5 days a week
  
  
  

• Basic: RM3,300 - RM 3,800
  
  
  

• EPF & SOCSO
• Birthday Leave
• Maternity Leave
• Annual Leave
• Career advancement opportunities
• Professional development programs
  
  
  

• Immediately
  
  
  

• Glassdoor:
• Instagram:
• LinkedIn:
• Website:

• Seniority level Not Applicable

• Employment type Full-time

• Job function Quality Assurance
• Industries Outsourcing and Offshoring Consulting

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Job Description - Assistant Manager, Customer & Agent Service Centre, Alor Setar (20001KG)

20001KG

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurers for over a century, we have built a long-lasting legacy of trust with our customers across generations. The foundation of this trust includes Integrity, Initiative, and Involvement — from our honest and transparent customer relationships to our proactive approach in delivering the best insurance solutions.

Integrity, Initiative, and Involvement guide us. They drive us to do the right thing, take the lead, and prioritize 'we' over 'me'. Our mission is to make life great for our customers by understanding what matters most to them and helping them protect it.

As a purpose-driven organization committed to excellent service, we seek an experienced insurance professional to join as Head, Customer & Agent Service Centre at our Alor Setar Branch (Kedah) . In this management role, you will lead the branch to achieve operational goals aligned with our vision and mission to provide exceptional customer service.

The Role:

• Ensure compliance with deadlines and service turnaround time (TAT)
• Maintain adherence to Quality Objectives, TAT, Policies, Guidelines, and Branch Operational Guide (BOG)
• Delegate work to Customer Service Officers (CSO)
• Supervise and train staff on procedures, guidelines, and product knowledge
• Plan manpower and resources during peak hours
• Perform other related responsibilities

The Person:

• Possess a recognized degree in Management, Insurance, Business Studies, Administration, or related fields, or relevant professional qualifications (ACS, ACII, AMII, AII)
• Minimum 3-5 years’ experience in the insurance industry, with at least 2 years in a supervisory role
• Excellent leadership, management, and communication skills
• Strong problem-solving and strategic thinking abilities
• Good business and project management skills
• Proficient in Microsoft Office

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants will receive fair consideration for employment.

DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule.

We are looking for a bilingual professional to join our team and teach AI chatbots. You will have conversations in both Malay and English with chatbots in order to measure their progress, as well as write novel conversations in order to teach them what to say.

Benefits:

• This is a full-time or part-time REMOTE position
• You’ll be able to choose which projects you want to work on
• You can work on your own schedule
• Projects are paid hourly, starting at $23+ USD per hour, with bonuses for high-quality and high-volume work

Responsibilities (both in Malay and English):

• Come up with diverse conversations over a range of topics
• Write high-quality answers when given specific prompts
• Compare the performance of different AI models
• Research and fact-check AI responses

Qualifications:

• Fluent in Malay + English
• A bachelor's degree (completed or in progress)
• Excellent writing and grammar skills
• Strong research and fact-checking skills to ensure accuracy and originality

Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD.

#malaysian

Join to apply for the Bilingual Customer Support Specialist role at DataAnnotation .

DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule.

We are looking for a bilingual professional to join our team and teach AI chatbots. You will have conversations in both Malay and English with chatbots to measure their progress and write new conversations to teach them appropriate responses.

Position Details:

• This is a full-time or part-time REMOTE position.
• You can select projects based on your interests.
• Work on your own schedule.
• Projects are paid hourly, starting at $23+ USD, with bonuses for high-quality and high-volume work.

Responsibilities (in Malay and English):

• Create diverse conversations on various topics.
• Write high-quality answers based on prompts.
• Compare the performance of different AI models.
• Research and fact-check AI responses.

Qualifications:

• A bachelor's degree (completed or in progress).
• Excellent writing and grammar skills.
• Strong research and fact-checking abilities to ensure accuracy and originality.

Additional Information:

• Payment is via PayPal; no money is required from applicants.
• PayPal handles currency conversions from USD.