280 Customer Service jobs in Batu Pahat

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• To provide frontline service to customers.
• To deliver quality customer service in accordance with Bank's internal policies.
• To perform back-office functions as well as rendering customer service support.
• To contribute towards branch's deposit growth and cross-selling Deposit / Investment / Bancassurance / Banca Takaful products.

• To take proactive actions to prevent fraud and losses (internal & external).
• To contribute to deposit growth by soliciting new accounts.
• To assist in managing cost control for the branch as per approved budget.

• Perform daily branch activities in accordance with Bank's internal policies and regulatory requirements.
• Ensure effective cash handling and that Mid Day and End of Day cash balancing is performed in accordance with procedures.
• Ensure accuracy in day-end balancing within a reasonable time.
• Maintain compliance with individual teller/drawer limits.
• Adhere to Bank's standard average serving time and average waiting time.
• Bundle and cross-check vouchers at the end of each day.
• Ensure compliance with regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS, etc.
• Maintain satisfactory audit ratings and resolve issues within the specified timeframe.
• Perform filing, printing daily reports, bundling vouchers, submitting documents via DIS, and preparing monthly reports.

• Ensure efficient customer service to meet SLA and address customer complaints promptly.
• Maintain accuracy and error-free service delivery.
• Attend to customer inquiries and complaints immediately, following escalation procedures.
• Maintain good rapport with internal and external customers.

• Manage resources such as annual leave, attendance, and participate in branch meetings.
• Participate in staff development, including on-the-job training (SOJT) and coaching.

• Manage ad-hoc assignments from management.
• Participate in CSR activities.
• Ensure cleanliness of the bank premises and SSL area.
• Perform relief duties as required, ensuring compliance with onboarding and policy for new accounts (SA/CA/FD/SDB).

• Participate in branch-organized events.
• Attend training on compliance, regulatory updates, product knowledge, customer service, and personal development.
• Uphold AFFINBANK’s DNA and team spirit.

• Receive all request or complaint work orders made by user via telephone or (hardcopy) request form and register it in the Management Information System or ASIS.
• Determine whether the work requested is within the contract scope, listed or unlisted activities, scheduled or non-scheduled work.
• For request with priority status 'emergency', assign the service request work order to the respective skilled maintenance personnel and inform the Facility Manager.
• For request work order with priority status 'Normal'/ Complaint/NCR, assign service request or complaint to respective vendors.
• To coordinate with vendor staff, Facility Manager, Executive Operation and Executive Service Engineer to ensure that all the completed work order to obtain internal validation and customer acceptance.
• To key in all the completed work orders done by vendor's staff in the Management Information System or ASIS.
• To update and provide feedback to superior on the request and complaints from users.
• To check with the customers/users' satisfaction after the work done provided by the Company.
• Manage and implement hospital program effectively; handle customers' grievances, complaints and dissatisfaction; providing feedback to customers and top management.
• Responsible to build good rapport with the customers and enhance Company's image by providing high quality services to them from time to time.
• To provide Reports and Analysis on Work Order and Complaint as required including proposals for improvement.

Job Types: Full-time, Contract

Contract length: 36 months

Pay: RM1, RM1,900.00 per month

Benefits:

• Health insurance
• Maternity leave
• Professional development

Ability to commute/relocate:

• Johor Bahru: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Care Specialist: 1 year (Required)

Language:

• Bahasa (Required)

Location:

• Johor Bahru (Required)

Work Location: In person

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills in Mandarin and English
• Ability to multi-task, organize, and prioritize work
• Willing to work onsite
• Willing to work as per working schedule

• Manage large amounts of incoming phone calls
• Generate customer queries and solve on time
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2, RM2,600.20 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Ability to commute/relocate:

• Johor Bahru (Johor Bahru): Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)

Location:

• Johor Bahru (Johor Bahru) (Required)

Work Location: In person

Company Description

Handling Inbound/Outbound calls and emails.

Role Description

This is a full-time on-site role located in Johore, Malaysia for a Customer Service Representative. The Customer Service Representative will be responsible for providing customer support, ensuring customer satisfaction, and delivering a positive customer experience on a day-to-day basis.

Qualifications

• Customer Service Representatives, Customer Support, and Customer Satisfaction skills.
• Experience in ensuring Customer Service and Customer Experience.
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment.
• Fluency in multiple languages is a plus but not a requirement.
• Previous customer service experience is preferred.
• High school diploma or equivalent.

Benefits
Expected salary approx RM3000.

KPI Allowance provided.

Project Allowance (depending on the project) provided.

Annual Leave, etc.

EPF, SOCSO, EIS.

Company Description

We suggest you enter details here.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Johor Baharu. The Customer Service Representative will handle day-to-day tasks such as interacting with customers, processing orders, addressing inquiries, and resolving issues to ensure customer satisfaction. The role also includes maintaining accurate records of customer interactions, providing timely responses, and collaborating with other departments to meet customer needs and improve overall customer experience.

Qualifications

• Customer Service and Customer Support skills
• Experience in Customer Satisfaction and Customer Experience
• Excellent communication and interpersonal skills
• Problem-solving and conflict resolution abilities
• Ability to work in a fast-paced environment and manage multiple tasks effectively
• Familiarity with customer service software and tools is a plus
• High school diploma or equivalent; additional qualifications

Job requirements:

• Customer service experience

• Good communication skills and attention to detail

• Responsible for customer group management, user interaction and problem solving

• Handle customer inquiries via phone, email, and chat in a timely, professional, and courteous manner.
• Provide accurate information, solutions, and assistance tailored to customer needs.
• Maintain a positive, empathetic, and professional attitude throughout customer interactions.
• Accurately record and update customer information in the internal system.
• Collaborate with cross-functional teams to resolve customer concerns effectively.
• Ensure high levels of customer satisfaction by delivering exceptional service quality.

• Required Internship Duration 6 months.
• Proficiency in Mandarin (both written and spoken).
• Currently pursuing a Bachelor's degree or Diploma in Business, Marketing, Communications, or a related field.
• Good command of English for internal communication.
• Strong communication, interpersonal, and problem-solving skills.
• Self-motivated with the ability to work independently while achieving performance targets.
• Willingness to work from home during the internship (6 months).
• Open to working on rotational shifts, weekends, and public holidays.
• Prior experience in customer service, call centers, or related fields is an added advantage.

• Gain real-world experience in customer service with a global leader in digital business services.
• Opportunity to transition into a full-time role at Johor upon successful completion of the internship.
• Flexible work-from-home arrangement during the internship period.
• Collaborative, multicultural, and growth-oriented environment.

Responsibilities:

• Handle inbound customer service calls or email professionally.
• Assist customers with inquiries, complaints, or product-related issues.
• Update and manage customer data in the system.
• Resolve issues efficiently to ensure customer satisfaction.

Requirements:

• Minimum SPM or equivalent
• Good communication skills in English & Bahasa Malaysia (spoken and written).
• Fresh graduates are welcome to apply.
• Work Schedule Options:
• Monday to Friday : 9:00 am - 6:30 pm / 10:00 am - 7:30 pm
• Benefits:
• EPF & SOCSO
• Annual & Medical Leave
• Supportive, Diverse Team Culture – We celebrate growth, teamwork & diversity
• Ongoing Training & Career Development – Rise from Executive to Manager with tailored programs
• Internal Job Opportunities – Explore new roles within the company after 1 year
• Quarterly Rewards & Recognition – Earn KPIs, bonuses, and well-deserved kudos
• Free Shuttle Van – Get to work stress-free
• Location : Skudai, Taman U, Mutiara Rini, Lima Kedai, Rumah Iskandar Malaysia, Gelang Patah, Larkin, JBCC, Danga Bay, Perling, Tampoi, Paradigm Mall, Bukit Indah
• We are looking for dedicated and passionate Customer Service Executives to join our growing team. Whether you prefer a 5-day , we've got a spot for you.
• Apply now

Job Type: Full-time

Pay: RM2, RM2,800.00 per month

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person