54 Customer Service jobs in Ampang

Established since 2006, BIG Pharmacy Healthcare Sdn Bhd has grown progressively from a neighborhood pharmacy to one of Malaysia’s leading pharmacy chain. We are expanding rapidly with over 300 hundred outlets throughout Malaysia. Big Pharmacy is the fastest growing community pharmacy in Malaysia. The group is poised for expansion nationwide with its strong management team, wide product range, and institutionalised pharmacist training program which formed the foundation of our successful business model.

Job Responsibilities

• Answer phone calls, emails, and online inquiries from customers, corporate clients, and RSO teams.
• Provide accurate information and assist customers with understanding their order request status, insurance coverage and healthcare policies.
• Address customer complaints or concerns with empathy and professionalism, and provide solutions promptly.
• Work with internal departments to ensure issues are escalated and resolved when necessary.
• Accurately enter customer information, order details, and insurance data into healthcare management systems.
• Maintain clear communication with patients to ensure they are well-informed about available services.
• Stay informed about changes in healthcare policies, insurance protocols, and billing practices

Job Requirement

• Minimum Diploma qualification, preferably in customer service management or relevant subject.
• Have interest in service and hospitality.
• Have a can do and willing to learn attitude.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and conflict resolution abilities.
• Ability to handle sensitive patient information with confidentiality and professionalism.
• High attention to detail and accuracy, especially in data entry.
• Willing to travel, as the office will be located at Bukit Jelutong, Shah Alam.
• Fresh Graduate - are encourage to apply.

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Are you a passionate communicator with a customer-first mindset? We're looking for a Bahasa Indonesia-speaking Customer Service Representative to join our dynamic team in Shah Alam. If you thrive in fast-paced environments, love solving problems, and enjoy helping others, this could be the perfect opportunity for you.

What You’ll Be Doing

• Handle inbound and outbound calls and emails from customers, ensuring accurate and timely responses
• Address customer inquiries and complaints with professionalism, empathy, and efficiency
• Identify customer needs and provide effective solutions, or escalate more complex issues to the appropriate teams
• Maintain accurate records of customer interactions and ensure timely follow-ups
• Share feedback and suggestions for process improvements to enhance overall service quality
• Participate in team meetings, coaching, and training sessions to continuously build your skills

What We’re Looking For

• Proficiency in Bahasa Indonesia , along with strong verbal and written communication in English
• Prior experience in a customer service or call center environment , preferably in a similar industry
• Strong problem-solving skills and the ability to think critically under pressure
• A customer-centric attitude with a genuine desire to help others
• Ability to thrive in a fast-paced, dynamic setting and manage changing priorities
• Comfortable using computer systems and various software applications
• Candidates of Indonesian nationality holding a spouse visa will be an added advantage.

What We Offer

• Attractive annual leave and sick leave entitlements
• Career advancement opportunities and continuous skills development
• A supportive and inclusive team culture
• Modern and well-equipped office environment
• EPF & SOCSO contributions
• Corporate discounts on selected services and products

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service and Other
• Industries Telephone Call Centers, Travel Arrangements, and Hospitality

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Get notified about new Customer Service Representative jobs in Shah Alam, Selangor, Malaysia .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR7,000.00 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Petaling Jaya, Selangor, Malaysia 8 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia MYR1,000.00-MYR2,000.00 7 months ago

Federal Territory of Kuala Lumpur, Malaysia 3 days ago

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A Customer Service Representative is responsible for maintaining solid customer relationships by handling queries and concerns promptly and professionally as well as providing customers with day-to-day technical support via email, instant messaging service and telephone.

Responsibilities and Accountabilities

• Respond with speed to customer enquiries, and handle and resolve customer complaints.
• Manage customer interactions on the company's social media platforms.
• Provide training to customers when necessary.
• Obtain and evaluate all relevant information to handle product and service enquiries.
• Update and upkeep clients' profiles and databases.
• Sort client data to track target customers and initiate a marketing approach to potential clients.
• Explore efficient alternatives to improve Company's database system.
• Identify and provide feedback from customers for continuous improvement
• Provide a commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover.
• Escalate critical issues swiftly and accurately to your superior
• Assist the company and management in other related areas when required or requested
• Train and assist other members of the Customer Support Team when required or requested

What are the skills required?

• Minimum (1) one year of similar experience in the field.
• Flexible and quick learner, able to adapt to continuously evolving customer needs and product updates.
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
• Ability to effectively communicate, both written and verbally.

What are the benefits you are looking for?

• Enjoy work-life balance (5 days a week)
• Attractive remuneration and compensation package will be commensurate with experience and qualifications.

• Provide professional customer service for service inquiries and feedbacks.
• Understand the full cycle of our business model
• Follow up and respond back to user on timely manner.
• Provide effective solution for customer issue.

Job Requirement:

• Candidate must Minimum SPM & above
• Required language(s): English & Malay
• Applicants must be willing to work in Shah Alam Seksyen 15
• On job Training provided

Company: Automotive

Company Overview
Our client is a leading integrated logistics service provider, offering comprehensive end-to-end solutions across freight forwarding, supply chain management, warehousing, terminal operations, and express services. With a robust presence in major international trade hubs, the company has established a strong network across over 60 countries and regions.

KEY RESPONSIBILITIES:

• To be responsible for customer service functions in all modes of transportations;
• To work closely with Sales to handle customers operational requirements;
• To assist customers with shipment requirements in terms of booking shipment with slot owners/ocean carrier/co loader/truckers, etc.;
• To follow-up and monitor the process of shipments milestones;
• To ensure all emails are answered within the same day or within 24 hours;
• To be responsible for data entry and data updating in the operating system;
• To update AP/AR and to provide vendors’ billing/invoices to Accounts Department for payment processes;
• To ensure mandatory documentations are files in the respective job with reference to the quotations;
• To meet KPI time frame for escalations to the next tier levels for unresolved issues;
• To monitor and ensure meeting departmental and individual KPIs;
• To handle customers enquiries promptly and resolve the issue in a timely manner;
• To maintain and to expand customers relationship to ensure high customer satisfaction level at all times;
• To maintain and to expand vendors relationships to ensure good vendors’ support to Sinotrans at all times;
• To ensure the execution and enforcement of ISO 9001 policies, participate in internal and external audits;
• Any other task as assigned from time to time.

REQUIREMENTS:

• Candidate shall have a minimum of 2 years of related working experience
• Experience involving in custom declaration role (especially in automotive industry) will be added advantage.
• Candidate who hold a KEK certificate will be an added advantage.
• Candidate should possess at least Diploma or Bachelor/Degree in Logistics/Supply Chain Management or equivalent;
• Must be able to communicate effectively in Mandarin, English and Bahasa Melayu. (Proficiency in Mandarin is mandatory as role required to deal with mandarin speaking clients/teams)
• Good interpersonal & communication skill;
• Fresh graduate is encouraged to apply, training will be provided.

Crown Equipment Sdn. Bhd. is in search of a committed and talented professional to become part of our team as a Customer Service Coordinator (CSC). In this role, you will have experience in offering frontline support to both customers and technicians in a service-oriented environment. You will be adept at managing service call coordination, processing job cards, handling invoicing, and overseeing document control to ensure smooth field service operations and high levels of customer satisfaction.

We are looking for a proactive individual with a robust technical background and a strong passion for problem-solving. If you are keen to enhance your skills and be part of a team that prioritizes quality, safety, and innovation, Crown Equipment Sdn. Bhd. is the ideal place for you to further your career.

Key Responsibilities:

• Responded promptly to customer inquiries and service complaints, ensuring clarity on service agreements and timely breakdown assistance.
• Acted as a key point of contact for Field Service Technicians, coordinated and dispatched service calls daily.
• Accurately entered job cards to support timely billing and maintain monthly service budget targets.
• Managed purchase orders, quotations, credit notes, and RFIs; ensured accurate system entry and job closure tracking via Microsoft Excel.
• Monitored breakdown and PMP service screens to ensure proper scheduling and closure of jobs; maintained detailed customer and truck service history.
• Coordinated closely with PMP Sales to verify all active PMP contracts and service readiness.
• Maintained inventory of service documentation (job cards, check sheets); ensured accurate records and prompt invoicing to customers.

• Diploma or Degree in Business Administration, Customer Service, Logistics, Mechanical Engineering, or related field.
• SPM holders with relevant experience may also be considered.
• 1–3 years of customer service or coordination experience, preferably in automotive, logistics, machinery, MHE (material handling equipment), or industrial equipment sectors.
• Experience in after-sales service, field service coordination, or contract service management is a strong advantage
• Excellent communication and interpersonal skills (English and Bahasa Malaysia.
• Good coordination and follow-up skills with technicians, customers, and internal departments.
• Familiarity with service scheduling, job dispatching, and maintenance tracking.
• Strong problem-solving and customer-handling skills.
• Basic technical understanding of forklifts or MHE is a plus.
• Competency in Microsoft Office (especially Excel, Outlook) and ERP systems, AS400, etc.

• Laptop provided
• Mobile phone provided
• Overtime entitled
• Insurance benefit: GHS-Inpatient, GHS-Outpatient, GP-Specialist, GPA & GTL
• Unlimited amount for panel clinic

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This range is provided by The One Gift Gallery Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Responsibility

• Respond promptly and professionally to customer inquiries via phone, email, and in person
• Handle and resolve customer complaints with empathy and efficiency
• Maintain a thorough understanding of our products and services to provide accurate information, promote offerings when appropriate and guiding customers through the order placement process.
• Follow up on customer interactions and ensure satisfaction.
• Assist in sales and operational support, including preparation of quotations, sales order, delivery order and invoicing using Autocount.
• Collaborate with internal teams to address customer needs and improve overall service delivery.
• Maintain detailed and accurate records of customer interactions.
• Organize and maintain proper filing systems and office records.
  
  

• Proven experience in customer service or a related field
• SPM qualification is required.
• Proficient in Microsoft Word, Excel, PowerPoint, and Autocount Accounting System.
• Fluent in spoken and written English, Bahasa Malaysia, and Mandarin.
• Strong interpersonal skills with a genuine passion for helping others
• Ability to remain calm and composed under pressure
• Sales experience or aptitude for promoting products is an added advantage
  
  

• EPF / SOCSO / PCB Contributions
• Annual Leave
• Medical and Hospitalization Leave

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Retail

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR7,000.00 2 weeks ago

Kepong, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Petaling Jaya, Selangor, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 13 hours ago

Petaling Jaya, Selangor, Malaysia 9 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

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This job is all about helping customers! As a Customer Service Executive , you’ll answer questions, solve problems, and keep customers happy. You might like this job because it’s fast-paced and allows you to make a real difference in people’s day!

The Customer Service Executive will be responsible for managing customer inquiries, resolving issues efficiently, and ensuring customer satisfaction with our services.

Responsibilities include managing customer interactions, resolving issues, and coordinating with warehouse teams to ensure timely and accurate order fulfilment.

• Handle customer inquiries via phone, email, and other communication channels.
• Process orders, track shipments, and manage delivery schedules.
• Resolve customer complaints and issues promptly to ensure satisfaction.
• Coordinate with sales and operations teams to fulfill customer orders accurately and on time.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Support the sales team in managing customer accounts.

• High school diploma required; a Diploma or Bachelor's degree in Business Administration, Logistics, or related field is advantageous.
• Prior experience in warehouse or logistics setting preferred.
• Excellent verbal and written communication skills.
• Ability to perform well under pressure and handle multiple tasks.
• Strong problem-solving skills and attention to detail.
• Proficiency in MS Office applications.
• Familiarity with WMS is a plus.
• Ability to work collaboratively within a team and provide leadership.

• Delivery Focused
• Communication

• Free Parking
• Company events
• Medical Claim
• Training Provided
• Overtime Pay for extra hours worked

YST Ewarehouse Sdn Bhd emphasizes an ethical, compliant, and safe working environment. Maintaining integrity is vital for the long-term success of employees, customers, and the company.

This position is responsible for processing delivery orders, liaising with customers, maintaining and handling of documents and filing.

1. Verify, check and validate all warehouse document transactions
2. Prepare daily, weekly and monthly shipment tracking reports
3. Process inbound and outbound transaction system
4. Filing and handling of documents
5. Liaise with customer and assist on resolving issues that arise

• Basic knowledge with Microsoft office tools.
• Able to communicate, read and write in English.
• Knowledge on warehouse management system is an advantage.

We’re strong believers in continual training and development for our people. After all, your success is our success.

DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.

Our vacation and leave policies reflect our belief in proper work-life balance.

See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.

We provide comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

To be considered for this position you must have valid rights to work and live in Malaysia.