410 Customer Service jobs in Ampang

Benefits

• Exciting Work-from-Home Opportunities
• Learning & Development Programs to Upskill Yourself
• Lucrative Salary Package
• Health and Wellness Perks & Benefits
• Motivating and Supportive Teams

and lots more!

Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here’s what awaits you at Alpha Iota!

• Manage the end-to-end customer service cycle, which includes responding to customer inquiries through multiple platforms including Telegram, WhatsApp, and Live Chat, in a timely and professional manner.
• Build in-depth knowledge of company products, services, and processes to effectively resolve issues and deliver top-notch support.
• Handle customer complaints with empathy and efficiency, offering appropriate solutions within set timelines and ensuring proper follow-up until resolution.
• Adopt a proactive, sales-oriented approach to engage customers, promote services, and strengthen relationships.
• Guide customers through account setup processes and address any questions they may have.
• Escalate special cases or complex issues to the appropriate person in charge for further handling.
• Perform account creation and setup for newly onboarded customers and manage existing customer base.
• Identify opportunities to upsell additional services and products during the onboarding process.
• Educate clients on the full range of services available, highlighting the benefits and value they can provide.
• Reach out to inactive clients to encourage engagement and improve customer retention.
• Support customer service operations with additional administrative tasks as needed.
• Uphold integrity and confidentiality when handling all customer information.

• Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote/virtual experience preferred).
• Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined.
• Strong multitasking, organizational, and time management skills.
• Creative and resourceful problem-solver with a proactive mindset.
• Reliable high-speed internet connection (work-from-home role).
• Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications.
• Flexibility to work on a rotating schedule (24/7 coverage), including midnight shifts, weekends, and public holidays.
• Work schedule: 9 hours per day, 5 days a week, with 2 rest days.
• Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.

Benefits

• Exciting Work-from-Home Opportunities
• Learning & Development Programs to Upskill Yourself
• Lucrative Salary Package
• Health and Wellness Perks & Benefits
• Motivating and Supportive Teams

and lots more!

Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here’s what awaits you at Alpha Iota!

• Manage the end-to-end customer service cycle, which includes responding to customer inquiries through multiple platforms including Telegram, WhatsApp, and Live Chat, in a timely and professional manner.
• Build in-depth knowledge of company products, services, and processes to effectively resolve issues and deliver top-notch support.
• Handle customer complaints with empathy and efficiency, offering appropriate solutions within set timelines and ensuring proper follow-up until resolution.
• Adopt a proactive, sales-oriented approach to engage customers, promote services, and strengthen relationships.
• Guide customers through account setup processes and address any questions they may have.
• Escalate special cases or complex issues to the appropriate person in charge for further handling.
• Perform account creation and setup for newly onboarded customers and manage existing customer base.
• Identify opportunities to upsell additional services and products during the onboarding process.
• Educate clients on the full range of services available, highlighting the benefits and value they can provide.
• Reach out to inactive clients to encourage engagement and improve customer retention.
• Support customer service operations with additional administrative tasks as needed.
• Uphold integrity and confidentiality when handling all customer information.

• Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote/virtual experience preferred).
• Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined.
• Strong multitasking, organizational, and time management skills.
• Creative and resourceful problem-solver with a proactive mindset.
• Reliable high-speed internet connection (work-from-home role).
• Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications.
• Flexibility to work on a rotating schedule (24/7 coverage), including midnight shifts, weekends, and public holidays.
• Work schedule: 9 hours per day, 5 days a week, with 2 rest days.
• Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.

Benefits

• Exciting Work-from-Home Opportunities
• Learning & Development Programs to Upskill Yourself
• Lucrative Salary Package
• Health and Wellness Perks & Benefits
• Motivating and Supportive Teams

and lots more!

Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here’s what awaits you at Alpha Iota!

• Manage the end-to-end customer service cycle, which includes responding to customer inquiries through multiple platforms including Telegram, WhatsApp, and Live Chat, in a timely and professional manner.
• Build in-depth knowledge of company products, services, and processes to effectively resolve issues and deliver top-notch support.
• Handle customer complaints with empathy and efficiency, offering appropriate solutions within set timelines and ensuring proper follow-up until resolution.
• Adopt a proactive, sales-oriented approach to engage customers, promote services, and strengthen relationships.
• Guide customers through account setup processes and address any questions they may have.
• Escalate special cases or complex issues to the appropriate person in charge for further handling.
• Perform account creation and setup for newly onboarded customers and manage existing customer base.
• Identify opportunities to upsell additional services and products during the onboarding process.
• Educate clients on the full range of services available, highlighting the benefits and value they can provide.
• Reach out to inactive clients to encourage engagement and improve customer retention.
• Support customer service operations with additional administrative tasks as needed.
• Uphold integrity and confidentiality when handling all customer information.

• Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote/virtual experience preferred).
• Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined.
• Strong multitasking, organizational, and time management skills.
• Creative and resourceful problem-solver with a proactive mindset.
• Reliable high-speed internet connection (work-from-home role).
• Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications.
• Flexibility to work on a rotating schedule (24/7 coverage), including midnight shifts, weekends, and public holidays.
• Work schedule: 9 hours per day, 5 days a week, with 2 rest days.
• Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.

Join to apply for the Customer Service Representative role at AFFIN Group

Join to apply for the Customer Service Representative role at AFFIN Group

Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

Job Purpose

• To provide frontline service to customers.
• To deliver quality customer service in accordance with Bank`s internal policies.
• To perform back office functions as well as rendering customer service support.
• To contribute towards branch` deposit growth and cross selling Deposit / Investment /Bancassurance / Banca Takaful products
  
  

• To take pro-active actions to prevent fraud and losses (internal & external)
• To contribute to deposit growth by way of soliciting new accounts.
• To assist in managing cost control for the branch as per approved budget.
  
  

• Perform daily branch activities in accordance to Bank s internal policies &
  
  

• Effective cash handling and ensure Mid Day and End of Day cash balancing is
  
  

• Ensure accuracy in day end balancing within reasonable time.
• Compliance to individual teller/drawer limit.
• Compliance to Bank s standard average serving time and average waiting time.
• Daily vouchers bundling and cross checking of vouchers at the end of day.
• Ensure compliance on regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT,FEA, FATCA, CRS etc.
• Ensure satisfactory audit rating and issues raised are resolved within specified time frame.
• Perform filing, printing daily reports, bundling of daily vouchers, submission of
  
  

• Ensure efficient customer service level in order to meet SLA as well as to alleviate
  
  

• Ensure accuracy and error free in service delivery.
• Attend customer`s enquiries / complains immediately and adhere to complaints escalation procedures.
• To maintain good rapport with internal and external customers.
  
  

• Resource management i.e. annual leave / attendance / branch meeting.
• Participate in staff development including Structure on the Job Training (SOJT) / coaching.
  
  

• To manage and undertake ad-hoc assignments assigned by Management from time to time.
• Social commitment activities involvement (CSR).
• To ensure cleanliness of the bank’s premise & SSL area.
• Relief duties as and when required.
• When performing relief function – Ensure compliance on on-boarding process and policy of new accounts – SA/CA/FD/SDB
  
  

• To involve and contribute to any special event organise by branch.
• Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth.
• To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Banking

Referrals increase your chances of interviewing at AFFIN Group by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Overview

Join to apply for the Customer Service Representative role at Eaton

We are looking for a Customer Service Representative in Eaton’s Electrical business , based in Selangor, Malaysia . In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.

If you have Customer Service experience and are able to use SAP (QTC/OTC module) you are highly encouraged to apply.

• Act as the first point of contact to customers. To manage order processing, achieving on time deliveries and meeting customers’ requirements.
• Order Administration – To manage order processing and provide order acknowledgement within agreed cycle time. Ensure accuracy and update customers on open order status by phone, emails or meetings.
• Outbound Management – To follow up deliveries and ensure on-time delivery as promised. Create delivery note, prepare packing list and invoice (includes credit note, debit note).
• Warranty Support – To manage order processing for warranty claims. Support RMA matters and facilitate with customers, warehouse and technical team.
• Project Management – To track and manage project orders with internal stakeholders on deliverables.
• Quality Management System (QMS) – Implement the process approach and risk-based thinking; provide the necessary support to fully implement and sustain the QMS; communicate to the organization the importance of conforming to QMS requirements; ensure the QMS meets its goals; engage, direct, and support individuals contributing to the QMS; create a culture of continuous improvement.

• Degree or Diploma in any field
• At least 5-8 years of customer service or order fulfilment experience or equivalent; 2-3 years from same industry/field

• Proficient in Microsoft Office and SAP is a must
• Basic writing and communication skills
• Have a sense of responsibility and initiative
• Ability to work in a dynamic environment

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

• Mid-Senior level

• Full-time

• Other

• Appliances, Electrical, and Electronics Manufacturing

Referrals increase your chances of interviewing at Eaton by 2x

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Link Healthcare, a Clinigen company, is a growing pharmaceutical services company, with one clear aim: to ensure innovative medicines reach patients all over the globe.

Are you looking for the next step in your career? We're searching for a Customer Service Representative to join our regional operations team to provide high quality service to our customers across the Asia Pacific region. You'll play an integral part of delivering our ambition: a world where medicine is global by design.

Requirements

On a day to day to day basis, this role will see you:

• Respond to customer telephone/email enquiries regarding orders, service needs, product complaints, customer accounts, deliveries and back orders or direct enquiry to the appropriate person
• Process orders in a timely manner
• Support sourcing and procurement activities for requests
• Assist with stock for our orders and pick/pack orders as required
• Liaise with freight forwarders for updates on in- and out- bound stock
• Maintain temperature monitoring for our warehouse
  
  

• Excellent written and verbal English communication skills
• Completion of secondary education, diploma or tertiary qualifications preferred
• Demonstrated experience in a professional customer service environment
• Strong attention to detail
• Excellent time management ability
• Exposure to Good Distribution Practice (GDP) and Health Authority compliant environment advantageous
• Motivated and adaptable, with a proactive approach to problem solving
• Excellent team player, with a positive approach to work
• Willing and able to work from our offices at least 3 days per week in 40150
• Experience in pharmaceutical or healthcare setting advantageous.
  
  

• Competitive monthly salary
• 13th month bonus
• Performance bonus
• 20 days annual leave
• Ongoing professional development
• Hybrid Working arrangements

Job Descriptions:

• Attend to customer inquiries, complaints, reviews, and feedback through calls and emails.
• Assess customers' needs and recommend suitable products and services.
• Build a friendly and helpful relationship with customers.
• Respond to customer queries in a timely and accurate manner.
• Update our internal database with feedback and details of customer interactions.
• Gather customer feedback and share it with teammates or team leaders.
• Work well with the customer service team.
• Stay up-to-date with products and services available to customers.

Customer Inquiry Handling

• Serve as the primary point of contact for customer inquiries related to product availability, pricing, lead times, and order status.
• Provide accurate and timely information to customers via phone, email, or online platforms.

Order Processing & Tracking

• Manage customer purchase orders and online orders in the system with accuracy.
• Monitor and track sales orders from confirmation to delivery.
• Coordinate with internal teams (operations, warehouse, logistics, sales) to ensure timely order fulfillment.

Order Follow-Up

• Provide proactive updates to customers regarding order progress, shipment status, or any delays.
• Follow up with relevant departments to resolve discrepancies, delays, or special requests.

Issue Resolution & Support

• Handle order-related complaints or disputes promptly and professionally.
• Escalate complex issues to supervisors or relevant departments when necessary.

Customer Relationship Management

• Maintain good rapport with customers by delivering high-quality service.
• Support customer retention through consistent follow-ups and service excellence.

Job Types: Full-time, Permanent

Pay: RM3, RM3,800.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person

Key Responsibilities

• Handle inbound and outbound customer interactions professionally and efficiently.
• Resolve customer issues related to billing, plans, network, and other Digi services.
• Provide accurate product/service information and guidance to customers.
• Escalate unresolved cases to the appropriate departments and ensure timely follow-up.
• Maintain high levels of customer satisfaction by delivering empathetic and solution-focused support.
• Adhere to company policies, scripts, and quality standards.
• Achieve performance targets including response time, resolution rate, and customer satisfaction scores (CSAT).

Job Types: Permanent, Fresh graduate

Pay: RM2, RM3,200.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Education:

• STM/STPM (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person