90 Customer Service Staff jobs in Sungai Petani

KRITERIA

• Lelaki dan perempuan.
• Berumur 18-30 tahun.
• Berperwatakan menarik.
• Mampu berkomunikasi dengan baik.
• Dapat menyelesaikan masalah.
• Mampu menyakinkan pelanggan.
• Mempunyai asas dalam penggunaan komputer.
• Jujur, amanah dan bertanggungjawab.
• Mampu menguruskan emosi dengan baik.
• Multitasking dan mengekalkan kualiti kerja walaupun di bawah tekanan.

SKOP PERKERJAAN

• Menjawab maklum balas pelanggan dengan pantas melalui e-mel, media sosial, dan telefon.
• Menyampaikan maklumat produk dengan tepat kepada pelanggan.
• Menyediakan laporan bulanan berkaitan produk yang dikembalikan.
• Memfailkan rekod pelanggan dan menyediakan laporan berdasarkan maklum balas pelanggan tentang produk dan perkhidmatan.
• Menyediakan arahan yang jelas kepada pelanggan untuk menyelesaikan masalah.
• Menguruskan pesanan dan memastikan penghantaran segera.

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay
• Yearly bonus

Job Type: Full-time

Pay: From RM1,700.00 per month

Benefits:

• Parental leave

Work Location: In person

This is a fully remote role based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching over 7.4m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan.

The Finance team comprises dedicated professionals committed to shaping the financial health and success of the organization. Our team is characterized by expertise, diligence, and a shared goal of ensuring the financial well-being and sustainability of the company. Operating within a dynamic and collaborative environment, we provide diverse opportunities for growth and development in a regional setting. Join us to navigate intriguing financial challenges and contribute to the well-being of the organization every day.

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

MoneyHero is looking for a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Hong Kong customer base through email, chat and phone support channels. The ideal candidate will have strong written Cantonese communication skills, a passion for problem-solving, and a commitment to customer satisfaction.

Key Responsibilities

• Promptly and accurately respond to customer inquiries via email, chat and phone platforms.
• Effectively resolve customer issues and complaints to ensure a positive customer experience.
• Provide clear and concise information about MoneyHero's products and services.
• Escalate complex inquiries or complaints to the appropriate department or supervisor.
• Maintain accurate records of customer interactions and inquiries.
• Adhere to company policies and procedures regarding customer service.
• Contribute to the development and improvement of customer service processes.
• Collaborate with team members to achieve department goals and objectives.

Qualifications

• Fluency in written and spoken Hong Kong's Cantonese is mandatory.
• Good written and verbal communication skills in English.
• Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.
• Proficiency in using customer service software and tools.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and prioritize tasks effectively.
• Excellent attention to detail and accuracy.
• Positive and professional attitude.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Familiarity with Hong Kong’s financial services industry.
• Experience using Zendesk as a ticketing tool

Impact : We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.

Work : We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.

Culture : We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.

Thrive : We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.

Reputation : We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group

MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and are committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.

When you apply for a job on this site, the personal data contained in your application will be collected by MoneyHero Group. Your data is stored in a range of systems and formats and will be processed for recruitment purposes in accordance with applicable data protection laws and the group's privacy policy. Your information may be shared internally for the recruitment process and with service providers involved in recruitment activities. For details, see the group's privacy and data handling information.

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This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us

MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching over 7.4m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan.

The Finance team comprises dedicated professionals committed to shaping the financial health and success of the organization. Our team is characterized by expertise, diligence, and a shared goal of ensuring the financial well-being and sustainability of the company. Operating within a dynamic and collaborative environment, we provide diverse opportunities for growth and development in a regional setting. Join us to navigate intriguing financial challenges and contribute to the well-being of the organization every day.

What We Offer

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program
  
  
  

• Promptly and accurately respond to customer inquiries via email, chat and phone platforms.
• Effectively resolve customer issues and complaints to ensure a positive customer experience.
• Provide clear and concise information about MoneyHero's products and services.
• Escalate complex inquiries or complaints to the appropriate department or supervisor.
• Maintain accurate records of customer interactions and inquiries.
• Adhere to company policies and procedures regarding customer service.
• Contribute to the development and improvement of customer service processes.
• Collaborate with team members to achieve department goals and objectives.
  
  
  

• Fluency in written and spoken Hong Kong's Cantonese is mandatory.
• Good written and verbal communication skills in English.
• Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.
• Proficiency in using customer service software and tools.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and prioritize tasks effectively.
• Excellent attention to detail and accuracy.
• Positive and professional attitude.
• Ability to work independently and as part of a team.
  
  
  

• Familiarity with Hong Kong’s financial services industry.
• Experience using Zendesk as ticketing tool
  
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Industries Construction

Referrals increase your chances of interviewing at MoneyHero Group (Nasdaq: MNY) by 2x

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About the role

This is an exciting opportunity to join the dynamic team at KWENG HONG PACKAGING INDUSTRY SDN BHD' as an Ecommerce Customer Service Representative. In this full-time position based in Sungai Petani, Kedah, you will be responsible for providing exceptional customer service to our online clients, ensuring their needs are met and their experiences with our company are positive.

What you'll be doing

1. Responding to customer inquiries and complaints via phone, email, and chat in a professional and timely manner
2. Resolving customer issues efficiently and in accordance with company policies
3. Providing product information and assisting customers with placing orders and processing returns
4. Maintaining detailed records of customer interactions and updating customer information
5. Identifying opportunities to improve customer service and contributing to the development of best practices
6. Collaborating with cross-functional teams to ensure a seamless customer experience

What we're looking for

1. 1-2 years of experience in a customer service or call centre role, preferably in an ecommerce or retail environment
2. Excellent communication and interpersonal skills, with the ability to listen actively and respond empathetically
3. Strong problem-solving and decision-making abilities to handle a variety of customer inquiries and concerns
4. Proficiency in using customer service software and computer applications
5. A keen eye for detail and the ability to multitask and prioritise effectively
6. A positive attitude and a commitment to providing exceptional customer service

What we offer

At KWENG HONG PACKAGING INDUSTRY SDN BHD', we are dedicated to creating a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

1. Comprehensive health and dental insurance coverage
2. Generous holiday and leave entitlements
3. Opportunities for professional development and career advancement
4. A collaborative and inclusive company culture
5. Free parking and convenient office location

About us

KWENG HONG PACKAGING INDUSTRY SDN BHD' is a leading manufacturer and supplier of high-quality packaging solutions. With over 20 years of experience in the industry, we are committed to providing our customers with innovative products and exceptional service. Our company is driven by a culture of excellence, innovation, and a dedication to sustainability.

If you're passionate about delivering exceptional customer service and want to be part of a dynamic and growing company, we encourage you to apply for this role. Click the "Apply Now" button below to submit your application.

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As part of our growing expansion, we are seeking enthusiastic and customer-oriented individuals to join us as Customer Service Specialists at our Sungai Petani office. This role focuses on providing excellent service and support to our clients.

Position

Customer Service Executive (Work in Office, Sungai Petani)

Job Responsibilities

• Respond to customer inquiries via calls, emails, and other communication platforms.
• Record and submit customer feedback/complaints using the internal system according to company SOP.
• Provide accurate information and solutions to ensure high customer satisfaction.
• Assist in resolving customer complaints in a timely and professional manner.
• Collaborate with team members to achieve overall service goals.

Job Requirements

• Minimum Diploma qualification and above.
• Good communication skills in English and Malay (written and verbal).
• Prior customer service or BPO experience is an added advantage.
• Strong interpersonal skills, positive attitude, and a customer-first mindset.
• Basic computer skills and ability to use office software.
• Able to work in a fast-paced environment and handle pressure.

Job Type

• Rotational shifts (5 days a week)

Salary & Benefits

• Basic Salary: RM1,700 per month
• Performance Allowance: KPI incentives up to RM150/month

• Benefits:

• EPF, SOCSO

• Annual Leave, Maternity Leave, Parental Leave
• Birthday Leave
• Professional development and training
• Opportunities for career growth

Expected Start Date

Immediate

What you'll be doing

• Manage and process customer orders, ensuring accurate and timely order fulfilment.
• Respond to customer inquiries and provide updates on order status and delivery.
• Maintain accurate and up-to-date sales records and databases.
• Assist with the preparation of sales reports and presentations.
• Collaborate with the sales team to identify and address customer needs.
• Provide administrative support to the sales department as needed.

What we're looking for

• Proven experience in a sales administration or customer service role.
• Strong communication and interpersonal skills to effectively liaise with customers.
• Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
• Attention to detail and a commitment to providing high-quality customer service.
• Adaptability and the ability to work in a fast-paced environment

Key Responsibilities

Customer Interaction:

1.Respond to customer inquiries and provide accurate information about products, services, and policies through phone, email, chat, or in-person.

2.Handle customer complaints and issues with professionalism, working to resolve them effectively and promptly.

3.Provide assistance with order placement, product returns, and service requests.

Issue Resolution:

1.Identify and troubleshoot customer issues, providing solutions or escalating them to higher-level support when necessary.

2.Follow up with customers to ensure that their issues have been resolved to their satisfaction.

3.Document customer interactions and resolutions in the company's customer service management system.

Product and Service Knowledge:

1.Maintain up-to-date knowledge of company products, services, and promotions to provide accurate information to customers.

2.Stay informed about company policies, procedures, and industry best practices to effectively address customer inquiries and concerns.

Customer Feedback:

1.Collect and record customer feedback, including suggestions, complaints, and compliments.

2.Report recurring issues or trends to the Customer Service Manager for review and action.

3.Participate in customer satisfaction surveys and provide insights for service improvement.

Administrative Tasks:

1.Process customer orders, returns, and exchanges accurately and efficiently.

2.Manage and update customer accounts, ensuring that all information is current and accurate.

3.Assist with administrative tasks such as data entry, filing, and maintaining customer records.

Team Collaboration:

1.Work closely with other customer service representatives and departments to ensure a cohesive approach to customer service.

2.Share best practices and contribute to a positive team environment.

3.Participate in team meetings and training sessions to enhance skills and knowledge.

Quality Assurance:

1.Adhere to company standards and procedures for customer service and communication.

2.Maintain a high level of professionalism and customer care in all interactions.