5 Customer Service Staff jobs in Sungai Petani

Join to apply for the QA Specialist (Customer Service) role at SummitNext

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Join to apply for the QA Specialist (Customer Service) role at SummitNext

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as QA Specialist , providing outstanding support to our renowned clients in the E-Commerce sector with outstanding service and professionalism.

Position

Quality Assurance Specialist (English & Malay, written & Verbal, On-site)

Key Responsibilities

• Monitor and evaluate customer interactions through calls, chats, and emails to ensure service quality standards are met.
• Identify trends, issues, and areas for improvement in customer service delivery.
• Develop and recommend process improvements to enhance customer satisfaction and performance.
• Conduct regular audits of call logs and support interactions to ensure compliance with company policies.
• Provide feedback, coaching, and training to customer service agents based on performance evaluations.
• Collaborate with team leads and supervisors to address training gaps and maintain consistent service quality.
• Assist in the development and implementation of customer service policies
• Prepare reports detailing quality assurance findings and recommend action plans for continuous improvement
  
  
  

• Minimum Diploma in any relevant field (Business, Communications, etc.), or equivalent work experience.
• Certification in Quality Assurance or related field is an advantage
• Previous experience in a customer service or call centre environment, preferably in a quality assurance role.
• Strong understanding of quality assurance processes, customer service best practices, and performance metrics.
• Familiarity with customer relationship management (CRM) systems and relevant software tools.
• Attention to detail and excellent analytical skills to identify patterns and issues.
• Ability to work independently and as part of a team to meet deadlines and achieve goals.
  
  
  

• Full time
• 5 days a week
  
  
  

• Basic: RM3,300 - RM 3,800
  
  
  

• EPF & SOCSO
• Birthday Leave
• Maternity Leave
• Annual Leave
• Career advancement opportunities
• Professional development programs
  
  
  

• Immediately
  
  
  

• Glassdoor:
• Instagram:
• LinkedIn:
• Website:

• Seniority level Not Applicable

• Employment type Full-time

• Job function Quality Assurance
• Industries Outsourcing and Offshoring Consulting

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We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Specialist, providing unrivalled support to clients within the logistics industry.

Position

Customer Service Specialist (Malay English, Work in Office)

Job Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction
• Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

• Diploma and above
• Excellent English and Malay communication skills (written, verbal, listening)
• 1-2 years of BPO experience will be an added advantage.
• Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
• Proficiency in office software and computer operation
• Ability to work in a fast-paced working environment and work under pressure

Job Type

• Full-time, rotational shift, 5 days a week

Salary

• Basic RM2000
• Performance KPI (up to RM250 per month)

Benefits

• EPF, Socso
• Birthday Leave
• Maternity leave
• Annual Leave, Maternity Leave, Parental Leave, etc
• Opportunities for promotion
• Professional development

Expected Start Date:

• Immediately

Know more about us at:

Glassdoor:

Instagram :

LinkedIn:

Website:

We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Specialist, providing unrivalled support to clients within the logistics industry.

Position

Customer Service Specialist (Malay English, Work in Office)

Job Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction
• Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

• Diploma and above
• Excellent English and Malay communication skills (written, verbal, listening)
• 1-2 years of BPO experience will be an added advantage.
• Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
• Proficiency in office software and computer operation
• Ability to work in a fast-paced working environment and work under pressure

Job Type

• Full-time, rotational shift, 5 days a week

Salary

• Basic RM2000
• Performance KPI (up to RM250 per month)

Benefits

• EPF, Socso
• Birthday Leave
• Maternity leave
• Annual Leave, Maternity Leave, Parental Leave, etc
• Opportunities for promotion
• Professional development

Expected Start Date:

• Immediately

Know more about us at:

Glassdoor:

Instagram :

LinkedIn:

Website: