51 Customer Service Representatives jobs in Johor

Nala Groups, on behalf of Nala Groups, is hiring a Full-time Help Desk Support role in Johor Bahru, Johor. Apply now to be part of our team.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
• Minimum 1 year of relevant work experience required
• Expected salary: RM2,800 - RM4,000 per month

Job Position: Helpdesk Support Engineer | SPJ

Company Background: IT solution and service provider

Working Hours: Monday to Friday, 8:30am – 6:00pm. Weekend and Public Holiday work on a project basis (if needed).

Working Location: Kwsn Perindustrian Terbau II, Johor Bahru.

Salary Package: MYR 2,800 – MYR 4,000

Benefits: All allowances will be disclosed during the interview.

A Helpdesk Support Engineer will be responsible for providing maintenance, technical assistance, and support to clients regarding hardware, system, and network infrastructure, and various IT-related issues. The main goal is to ensure seamless operations by troubleshooting problems, offering timely resolutions, and maintaining user satisfaction.

Education and Experience Requirements:

• Bachelor's Degree in Computer Science/Information Technology, Engineering (Telecommunications), or equivalent
• Proven experience in a technical support role or similar
• Strong understanding of IT infrastructure, including hardware, software, networks, and operating systems
• Proficiency in troubleshooting common technical issues
• Excellent communication and interpersonal skills
• Ability to work independently and in a team in a fast-paced environment
• Customer-oriented mindset with a focus on high-quality support
• Professional certification is a plus
• Minimum 1 year of experience in maintaining and administering relevant hardware

Responsibilities:

• Respond promptly to user inquiries via phone, email, or ticketing system
• Diagnose and resolve hardware and software issues, including desktops, laptops, servers, storage, networking devices, and backups
• Provide courteous and professional assistance to users, ensuring a positive support experience
• Communicate technical solutions clearly to non-technical personnel
• Follow up to ensure issues are resolved satisfactorily and maintain high user satisfaction
• Coordinate with vendors for hardware repairs and warranty support
• Perform periodic preventive maintenance on clients' IT infrastructure to ensure system and network integrity

Working 9AM to 6PM SGT (Mon to Fri). Holidays as per Singapore

Responsibilities:

Provide first level support services on incident related to users IT Infrastructure with Servers, Firewall, Desktops, Laptops and peripherals, network connections, printing related and MS office applications among others

Assign tickets using ticketing tool

Monitor the customers IT infra with RMM tools

First level system administration and windows OS & application support

Linux server administration and troubleshooting skills will be advantageous

Escalate unresolved incidents to next level support staff or hardware vendor

Any other ad-hoc duties as assigned

Requirement:

Degree in Computer Science/Information Technology or equivalent

Ticketing tool & Remote support Software experience is required

Prior helpdesk experience is advantageous

Strong initiative and able to work independently

Good communication skills in English

Technopals Pte.Ltd. is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.

We are Hiring - 200 Vacancies in Iskandar Puteri

BOOK YOUR INTERVIEW SLOT ON WHATSAPP+60 10221 7471

Customer Support Executive Johor Bahru, MALAYSIA

Salary range starting from RM 2000 - RM 2800 (Basic + Allowance)

-Bahasa Melayu/Mandarin/Cantonese/English speaker are welcomed.

-Benefit from accommodation (JB)/transportation/OverTime (available)

-Job scope in general, you will be entitled to engage with clients, communicate their current issue and answer calls/live chat.

-Annual leave + Medical leave

FRESH GRADUATES ARE WELCOME!

Connect with me ASAP

OR WhatsApp +60 10221 7471

Job Title: Customer Support Manager

About Brooks: Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry. We offer precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes robots, vacuum systems, and atmospheric robots for semiconductor manufacturing ( ).

Join us at Brooks Automation and be part of a dynamic organization shaping the future of technology.

The Customer Support Manager is a key management role reporting to the Senior Director of Global Operations. This role manages customer relationships, ensures internal alignment to meet customer needs, and works closely with various teams to deliver an efficient customer experience. The manager will lead efforts to optimize and sustain scalable, customer-centric site Customer Care operations, driving operational excellence and satisfaction.

• Customer Engagement: Lead operations teams, build strategic relationships with key customers, coordinate with Operations and Quality teams, manage customer visits and presentations, develop multi-channel support.
• Customer Care Process Ownership: Organize customer audits, oversee service functions, establish KPIs, resolve escalations, ensure compliance with standards and regulations.
• Continuous Improvement: Drive process optimization, utilize customer feedback for service enhancement, perform other duties as assigned.

• Bachelor’s degree in Business Administration, Customer Experience, or related field with 7+ years in Customer Service or Operations, preferably in Semiconductor or Tech Manufacturing.
• Expertise in global Customer Care, service design, and process improvement.
• Customer-centric mindset, experience in multinational environments, proficiency with CRM platforms, excellent communication skills.

We promote a collaborative environment with flexible work arrangements, including in-office and remote options. Brooks is an equal-opportunity employer committed to diversity and inclusion. We welcome applicants of all backgrounds and provide accommodations for disabilities. Contact or call +1 ( for assistance.

Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and atmospheric robots for semiconductor manufacturing ( you looking for a place where you can be part of a transformation? Join us at Brooks Automation and be a part of a dynamic organization that is shaping the future of technology.

Customer Support Manager

Job Description
About the Role:

Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide.

The Customer Support Manager at Brooks is an important management role within the organization. Reporting directly to the Senior Director of Global Operations, this role is responsible for managing and continuously improving our customer relationships and ensuring internal alignment to meet our customers' needs.

This individual will work closely with Account & Product Management teams, cross-functional stakeholders, and our Brooks Malaysia Operations & NPI Managers to deliver an integrated and efficient customer experience. The Customer Support Manager will lead efforts to transition, optimize, and sustain site Customer Care operations that are scalable, efficient, and customer-centric, driving operational excellence and exceptional satisfaction levels.

Work Location: Onsite, Johor Bahru.

Principal Responsibilities:

Customer Engagement

• Lead and inspire our Operations teams while advancing the overall site customer engagement model.
• Build and nurture strategic relationships with key customers to understand their evolving needs and expectations.
• Work closely with our Operations and Quality teams to ensure customer requirements are met.
• Take on the lead role for customer engagement at the site level by managing customer visits and leading presentations for customer visits.
• Develop and oversee multi-channel customer support, including email, chat, and sharing platforms.
  
  

• Organize and participate in customer audits as necessary.
• Oversee end-to-end execution of customer service functions including order inquiries, product support, returns, and complaint resolution.
• Establish and monitor KPIs that track performance, responsiveness, and customer satisfaction.
• Facilitate resolution of escalations and lead root cause analysis and corrective actions.
• Ensure compliance with internal standards, data privacy laws, and regulatory requirements.
  
  

• Drive continuous improvement to optimize processes and enhance customer experience.
• Use customer feedback and data to proactively identify and address service gaps.
• Any other duties as assigned.
  
  

• Bachelor’s degree in Business Administration, Customer Experience, or related field with a minimum of 7+ years of experience in Customer Service, Customer Experience, or Customer Operations, ideally in the Semiconductor or Technology Manufacturing space.
• Expertise in global Customer Care operations, service design, and process optimization.
• Strong customer-centric mindset and passion for delivering exceptional service.
• Experience operating in multinational, matrixed environments across time zones.
• Proficiency with CRM and customer service platforms.
• Excellent communication and inter-personal skills.
  
  

This job opportunity is for a Customer Service Representative role, likely for a company like Grab, given the mention of handling inquiries related to Grab services, payment issues, Grab orders, and the Grab App. Here’s a summary of the key details:

• Handling inbound communications (calls, emails, live chat) from customers regarding general inquiries, complaints, feedback, and other issues related to the company's products.
• Assisting and resolving customer issues related to Grab services, payments, orders, and the Grab App.

• Proficiency in English (both spoken and written).
• Open to SPM leavers and fresh graduates; full training is provided.

• Basic Salary: RM2,100
• KPI/Attendance Allowance: Up to RM400
• Shift Allowance: Up to RM300
• Total Potential Salary: Up to RM2,800 per month, including allowances.

• Shift Schedule: Rotational shifts.
• Daily Working Hours: 9 hours per day, including a 1-hour break.
• Workweek: 6 days a week with 1 day off (depending on the shift schedule).

• Full training provided (1 month duration).

This role would be a good fit for someone looking to start a career in customer service, especially in a dynamic and fast-paced environment. The training provided suggests that no prior experience is necessary, making it an ideal opportunity for fresh graduates.

GKN Aerospace is ‘s werelds meest toonaangevende leverancier binnen de vliegtuigindustrie. Met 38 productielocaties in 12 landen bedienen we meer dan 90% van ‘s werelds vliegtuig- en motorfabrikanten en een omzet behaald van £3,35 miljard in 2023. Wij ontwerpen en produceren innovatieve slimme ruimtevaartsystemen en componenten. Elke keer dat je per vliegtuig reist, is het waarschijnlijk dat GKN je op weg helpt.

We zijn op zoek naar mensen die een verschil willen maken, getalenteerde medewerkers met de vaardigheden en passies om het beste te worden in wat ze doen.

Job Summary

Under minimal supervision, handles customer requests for information on request for quotes, provides assistance to internal/external customers regarding past/planned shipments, pricing, schedules, and invoicing problems and provides a variety of clerical and administrative support.

Job Responsibilities

• Responds to customer requests for status details on current/past orders. Responsible for documentation of customer account information on assigned customers.
• Provides details to others within the Customer Support organization for Requests for Quote, technical and engineering details on repair scopes and special needs for a timely response to the customer.
• Assists Marketing reps on customer concerns, order status and key customer contacts. Requires the need to understand and make maximum use of computer programs for order entry, reports, inquiries, and various directories that provide customer account details for answering customer inquiries/needs.
• Documents customer account details regarding P.O. requirements, shipments, packaging, pricing approvals, certifications, and delivery requirements.
• Provides administrative support including data entry, answering telephones, referring calls/messages, sending emails/faxes, and distributing customer details to other business unit functions.
• Provides administration of all government contracts by issuing required reports, requests for GBL, update of inventory logs as may be required by contract clauses. Works in concert with quality and engineering to assure that documentation/certifications are in compliance with government requirements.
• Administers assigned customer accounts including fostering good customer relationships, being responsive to customer requests, and balancing customer needs with the companyÂs available resources.
• Assist in the development and maintenance of a business culture, which supports the Company's overall business objectives and goals, to include issues that involve Âcost, quality, process, schedule and peopleÂ.
• Ensure the company's commitment to maintain a safe workplace and to protect the environment through the establishment and support of Company policy and adherence to various government regulations.
• Fully comply with the "GKN Aerospace, Inc. Policy Statement on Contracting with the United States Government" in all areas of responsibility involving direct and indirect contracting with the United States Government.
• Performs other duties, tasks and responsibilities as assigned.
  

Job Qualifications

• Diploma/ Degree holder in Business Management or equivalent
• Minimum of 3 years related experience with 2 years in a contracts or customer service environment that deals with manufactured products.
• Intermediate level computer skills, knowledge & experience with spreadsheets/databases.
• Excellent oral and written skills to include good spelling and grammar skills
• Second language strongly preferred and may be a requirement.
• Some knowledge of shop manufacturing processes preferred.
• Ability to represent the Company in a highly professional manner.
• Must maintain the highest level of confidentiality.
• Must be well-organized, be able to multi-task and have a high level of attention to detail.
• Must be able to work under pressure when dictated by customer needs. Must be customer service driven, able to understand and support the business goals and objectives.
• Must handle company private, sensitive and personal information in a professional and confidential manner.
  

Diversity Inclusion and Belonging (DIB)

As a global engineering company, innovation is what differentiates us from our competitors and is central to our success.

A balance of cultures, ethnicities and genders help bring new ideas and creativity to GKN. We need people of different backgrounds, with different skills and perspectives to spark originality, imagination and creativeness in our teams around the world.

GKN is an equal opportunity employer.

We treat all our employees and applicants fairly and are committed to ensuring that there is no discrimination or harassment against any employee or qualified applicant on the grounds of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status or any other characteristic protected by law.