820 Customer Service Representative jobs in Selangor

Overview

Agensi Pekerjaan JEV Management Sdn Bhd is hiring a full-time Customer Service Representative in PJ, Selangor. Apply now to be part of our team.

• Provide detailed information and support to customers regarding Canon products, including cameras, printers, and accessories, via phone, email, and live chat.
• Address and resolve customer issues related to product performance, warranty claims, repairs, and returns in a professional manner.
• Assist customers with placing orders, update them on order status, and handle shipping-related queries to ensure a smooth purchasing experience.
• Offer guidance and troubleshooting for technical problems with Canon products, directing customers to appropriate technical support resources when needed.
• Collect and document customer feedback and complaints, and relay information to relevant departments to help improve products and services.

• SPM holders only
• Fluent in English and Mandarin
• Available to work in rotational shifts (9 hours including 1 hour break): Mon–Fri, 7:30am–6pm, and Sat, 9am–1pm
• 4.5/5 working days with 1 rotational off day, including weekend or public holidays (Sunday fixed off)
• Passionate about customer experience and able to work in a fast-paced environment
• Strong multitasking, prioritization, and time-management skills
• On-site work at Ara Damansara Office
• Available to start on 17 Sept 2025

Salary: RM3,000 + KPI allowance up to RM200

EPF + SOCSO provided

14 days medical leave and 12 days annual leave

1 month of paid training provided

Location: Near LRT Ara Damansara, ~10 minutes walking distance

Our client is a leading global provider of technology-enabled outsourcing solutions. The project is a Japanese multinational corporation headquartered in Ōta, Tokyo, specializing in optical, imaging, and industrial products.

If you're excited about this opportunity, please send your resume to the email below with the title: CSE(CNN).

Email: (Shaamini)

Create the future with Affin! You too can make a difference. We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

• To provide frontline service to customers.
• To deliver quality customer service in accordance with Bank`s internal policies.
• To perform back office functions as well as rendering customer service support.
• To contribute towards branch` deposit growth and cross selling Deposit / Investment / Bancassurance / Banca Takaful products.
• To take pro-active actions to prevent fraud and losses (internal & external).
• To contribute to deposit growth by way of soliciting new accounts.
• To assist in managing cost control for the branch as per approved budget.
• Perform daily branch activities in accordance to Bank s internal policies & regulatory requirement.
• Effective cash handling and ensure Mid Day and End of Day cash balancing is performed in accordance with procedures.
• Ensure accuracy in day end balancing within reasonable time.
• Compliance to individual teller/drawer limit.
• Compliance to Bank s standard average serving time and average waiting time.
• Daily vouchers bundling and cross checking of vouchers at the end of day.
• Ensure compliance on regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS etc.
• Ensure satisfactory audit rating and issues raised are resolved within specified time frame.
• Perform filing, printing daily reports, bundling of daily vouchers, submission of documents via DIS, prepare monthly report and back room functions.
• To ensure efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint.
• Ensure accuracy and error free in service delivery.
• Attend customer`s enquiries / complains immediately and adhere to complaints escalation procedures.
• To maintain good rapport with internal and external customers.
• Resource management i.e. annual leave / attendance / branch meeting.
• Participate in staff development including Structure on the Job Training (SOJT) / coaching.
• To manage and undertake ad-hoc assignments assigned by Management from time to time.
• Social commitment activities involvement (CSR).
• To ensure cleanliness of the bank’s premise & SSL area.
• Relief duties as and when required.
• When performing relief function – Ensure compliance on on-boarding process and policy of new accounts – SA/CA/FD/SDB.
• To involve and contribute to any special event organised by branch.
• Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth.
• To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit.

Job Responsibilities

• Man the information counter, welcome customers, and assist with inquiries, providing accurate information.
• Manage lost and found services in the mall.
• Respond to injuries and accidents within the mall.
• Manage and monitor all common facilities, ensuring hygiene of areas such as the first aid room, wheelchair, and baby strollers.
• Support the Marketing Communications department in promotional activities, campaigns, and events, including event setup and redemption.
• Handle customer complaints and feedback.

Education/Professional Qualification

• Relevant training or courses in Secretary and Administrative fields.

Professional Experience

• At least 1-2 years of experience as a Secretary or Office Administrator.

Overview

Join to apply for the Customer Service Representative role at Toll Group .

This Ocean Customer Service Representative role focuses on the logistical and customer-facing aspects of ocean freight shipments, coordinating bookings, tracking shipments, providing updates and solutions to clients, and resolving issues that arise. The main point of contact for clients, you will ensure their needs are met and maintain strong relationships.

• Coordinating all aspects of ocean freight shipments, including bookings, pre-alert notifications, customs clearance, delivery planning and billing.
• Maintaining regular communication with clients, providing updates on shipment status, and addressing their inquiries.
• Proactively identifying and resolving issues related to shipments, including operational problems, documentation issues, and pricing queries.
• Developing and maintaining strong relationships with clients, ensuring their satisfaction, and addressing their needs.
• Tracking shipments and preparing reports, including customer tracing reports and KPI reports.
• Ensuring compliance with company policies and regulations, as well as government regulations related to shipping and customs clearance.
• Maintaining accurate and timely data entry into the company's operational performance standards.
• Facilitating communication with overseas clients and vendors, responding to emails and requests promptly.
• Escalating problems to management when necessary.

• Excellent communication skills: Strong written and verbal communication for interacting with clients and colleagues.
• Problem-solving skills: Ability to identify and resolve issues related to shipments efficiently.
• Customer service skills: Strong interpersonal skills for building and maintaining relationships with clients.
• Knowledge of shipping terminology: Familiarity with industry-specific terms and procedures.
• Attention to detail: Ability to maintain accurate records and track shipments meticulously.
• Computer skills: Proficiency in using relevant software for shipment tracking and communication.
• Organizational skills: Ability to manage multiple tasks and prioritize responsibilities effectively.

• Providing forwarding/logistics solutions to customers.
• Guiding customers on shipping, customs clearance, and logistics matters.
• Updating customers daily on their shipments.

At Toll, you can help play a vital role in delivering what matters. We value curiosity, problem solving, and building meaningful connections with a bold vision to expand our global reach. We offer industry-leading training and opportunities to grow with a supportive team.

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Transportation, Logistics, Supply Chain and Storage

Note: Referrals increase your chances of interviewing at Toll Group. This posting includes general information; candidates should apply through the official Toll Careers site for specific opportunities in Kuala Lumpur, Malaysia.

Overview

Join to apply for the Customer Service Representative role at Eaton

We are looking for a Customer Service Representative in Eaton’s Electrical business , based in Selangor, Malaysia . In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.

If you have Customer Service experience and are able to use SAP (QTC/OTC module) you are highly encouraged to apply.

• Act as the first point of contact to customers. To manage order processing, achieving on time deliveries and meeting customers’ requirements.
• Order Administration – To manage order processing and provide order acknowledgement within agreed cycle time. Ensure accuracy and update customers on open order status by phone, emails or meetings.
• Outbound Management – To follow up deliveries and ensure on-time delivery as promised. Create delivery note, prepare packing list and invoice (includes credit note, debit note).
• Warranty Support – To manage order processing for warranty claims. Support RMA matters and facilitate with customers, warehouse and technical team.
• Project Management – To track and manage project orders with internal stakeholders on deliverables.
• Quality Management System (QMS) – Implement the process approach and risk-based thinking; provide the necessary support to fully implement and sustain the QMS; communicate to the organization the importance of conforming to QMS requirements; ensure the QMS meets its goals; engage, direct, and support individuals contributing to the QMS; create a culture of continuous improvement.

• Degree or Diploma in any field
• At least 5-8 years of customer service or order fulfilment experience or equivalent; 2-3 years from same industry/field

• Proficient in Microsoft Office and SAP is a must
• Basic writing and communication skills
• Have a sense of responsibility and initiative
• Ability to work in a dynamic environment

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

• Mid-Senior level

• Full-time

• Other

• Appliances, Electrical, and Electronics Manufacturing

Referrals increase your chances of interviewing at Eaton by 2x

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

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Location:

Petaling Jaya, Selangor, MY

Category: Global Business Service Jobs

Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us!

Imagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.

Making objects and their surfaces more attractive and longer-lasting means making them more sustainable, and that’s a huge part of what working at allnex is about. No matter which role you step into, you’ll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.

You’ll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who – as part of one of the world’s leading coating resins companies – serve customers in over 100 countries across the globe.

allnex invites you to join our GBS Customer Service team as a Customer Service Representative! In this role, you will be responsible for managing customer orders, enquiries, and complaints with consistency, speed, and professionalism.The role also supports continuous improvement in service quality and process efficiency.

This position specifically supports customers in the Australia region and requires working hours aligned with the Australian timezone (5AM–3PM Malaysia time).

View the job responsibilities below and apply now!

• Handle customer interactions — manage orders, inquiries, and complaints promptly and professionally, aligned with Allnex’s service standards and policies.
• Process orders in ERP (SAP/AX) — receive, enter, and monitor deliveries, quantities, and billing details.
• Coordinate internally — collaborate with Sales/Business Units, Supply Chain, Credit, PSRA, and Logistics to ensure timely shipment and documentation.
• Monitor order fulfillment — proactively track orders, communicate delays or changes, and suggest alternatives when needed.
• Maintain data integrity — update customer master data, instructions, pricing, and quotes in the system.
• Manage documentation requests — provide Certificates of Analysis, Technical Data Sheets, Safety Data Sheets, delivery notes, and invoices to customers as needed.
• Handle customer complaints — log complaints, follow up with investigations, coordinate corrective actions, and ensure closure.
• Support process improvements — identify inefficiencies and recommend enhancements to reduce lead times, costs, and errors.
• Perform daily report checks — download and review outstanding orders report, and take relevant follow-up actions.
• Assist with ad hoc duties — perform additional tasks assigned by supervisors to support the team’s workload.

• Minimum 2 years’ experience in customer service, with knowledge of import/export shipping , preferably in a similar industrial field.
• Proficient in SAP and Odoo (highly desirable).
• Willing to work in the Australia timezone (5AM–3PM).

• Bachelor's degree in any discipline

We are proud to offeran international working experiencewith a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.

Equal Employment Opportunity
allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.

Find out how you can make an impact!
Check out our careers page for available opportunities. We look forward to hearing from you.

Join to apply for the Customer Service Representative role at APX (Now Aster)

Join to apply for the Customer Service Representative role at APX (Now Aster)

APX Finance (APX) is the foremost decentralized exchange for crypto derivatives. Offering both order book and on-chain perpetuals, APX empowers traders and stakers with unparalleled opportunities. As of 2025, APX and Astherus have rebranded to Aster.

Job Responsibilities:

• Handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
• Independently provide accurate information to resolve problems/issues that arise
• Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
• Escalate complex issues to your team leader, managers, and other departments as required
  
  
  

• At least 1 year of experience in a customer service role with a crypto firm
• Comfortable with shift hours as and when required (This is a fully remote role!)
• Excellent communication skills in English and Mandarin
• Great at multitasking, prioritizing, and managing time effectively
• Knowledge or interest in blockchain or digital assets
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other
• Industries Technology, Information and Internet

Referrals increase your chances of interviewing at APX (Now Aster) by 2x

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 9 months ago

Petaling Jaya, Selangor, Malaysia 3 months ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR3,001.00 3 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 20 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR4,500.00-MYR6, hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR6,000.00-MYR9,000.00 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 20 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Federal Territory of Kuala Lumpur, Malaysia 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Service Representative role at APX (Now Aster)

Join to apply for the Customer Service Representative role at APX (Now Aster)

APX Finance (APX) is the foremost decentralized exchange for crypto derivatives. Offering both order book and on-chain perpetuals, APX empowers traders and stakers with unparalleled opportunities. As of 2025, APX and Astherus have rebranded to Aster.

Job Responsibilities:

• Handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
• Independently provide accurate information to resolve problems/issues that arise
• Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
• Escalate complex issues to your team leader, managers, and other departments as required
  
  
  

• At least 1 year of experience in a customer service role with a crypto firm
• Comfortable with shift hours as and when required (This is a fully remote role!)
• Excellent communication skills in English and Mandarin
• Great at multitasking, prioritizing, and managing time effectively
• Knowledge or interest in blockchain or digital assets
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other
• Industries Technology, Information and Internet

Referrals increase your chances of interviewing at APX (Now Aster) by 2x

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 9 months ago

Petaling Jaya, Selangor, Malaysia 3 months ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR3,001.00 3 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 20 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR4,500.00-MYR6, hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR6,000.00-MYR9,000.00 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 20 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Federal Territory of Kuala Lumpur, Malaysia 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Service Representative role at APX (Now Aster)

Join to apply for the Customer Service Representative role at APX (Now Aster)

APX Finance (APX) is the foremost decentralized exchange for crypto derivatives. Offering both order book and on-chain perpetuals, APX empowers traders and stakers with unparalleled opportunities. As of 2025, APX and Astherus have rebranded to Aster.

Job Responsibilities:

• Handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
• Independently provide accurate information to resolve problems/issues that arise
• Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
• Escalate complex issues to your team leader, managers, and other departments as required
  
  
  

• At least 1 year of experience in a customer service role with a crypto firm
• Comfortable with shift hours as and when required (This is a fully remote role!)
• Excellent communication skills in English and Mandarin
• Great at multitasking, prioritizing, and managing time effectively
• Knowledge or interest in blockchain or digital assets
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other
• Industries Technology, Information and Internet

Referrals increase your chances of interviewing at APX (Now Aster) by 2x

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 9 months ago

Petaling Jaya, Selangor, Malaysia 3 months ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR3,001.00 3 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 20 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR4,500.00-MYR6, hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR6,000.00-MYR9,000.00 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 20 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Federal Territory of Kuala Lumpur, Malaysia 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.