1719 Customer Service Representative jobs in Selangor

Based in Malaysia

This is a full-time on-site role for a Customer Service Representative based in Petaling Jaya. The Customer Service Representative will handle day-to-day customer interactions, provide support, and ensure customer satisfaction. Responsibilities include answering customer inquiries, managing complaints, providing information about products and services, and enhancing the overall customer experience.

• Customer Service Representatives and Customer Support skills
• Fresher are welcome to join
• Strong communication and interpersonal skills
• Ability to handle stressful situations and resolve conflicts effectively
• Proficiency in using customer service software and tools
• Ability to work collaboratively in a team-oriented environment
• A High School diploma or equivalent is required
• Prior experience in a customer service role is preferred

• Entry level

• Full-time

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At PurelyB, we are passionate about empowering healthier lifestyles through natural, ancestral remedies rooted in Malaysia’s rich rainforest heritage. We are looking for a Customer Service Representative to join our team and be the voice of PurelyB across multiple channels.

You will be responsible for delivering exceptional customer support via Freshworks (covering emails, WhatsApp, Instagram, Facebook, and webchat), while also managing customer inquiries across our e-commerce platforms (Shopify, Shopee, Lazada, TikTok Shop, etc.). This role requires someone who is empathetic, proactive, and solution-oriented, with a strong interest in health, wellness, and customer satisfaction.

As a key member of our team, you will not only handle day-to-day customer queries but also provide valuable insights to improve our customer experience journey.

Key Responsibilities

• Manage all customer interactions across Freshworks system (email, WhatsApp, Instagram, Facebook, and webchat) with professionalism, empathy, and efficiency.
• Handle customer inquiries, complaints, refunds, exchanges, and product/service-related questions promptly and accurately.
• Support customers across e-commerce platforms (Shopify, Shopee, Lazada, TikTok Shop), including order updates, shipping inquiries, product recommendations, and issue resolution.
• Track, log, and escalate issues or feedback to relevant departments (logistics, marketing, product, etc.) to ensure smooth resolution.
• Ensure customer interactions align with PurelyB’s brand voice — warm, supportive, and empowering.
• Collaborate with internal teams to provide insights on customer feedback and improve service processes.
• Monitor and follow up on order fulfillment issues, pre-orders, and delivery timelines.
• Assist in creating customer service SOPs and FAQs to streamline processes.
• Uphold high standards of customer experience by exceeding response time SLAs and ensuring high customer satisfaction ratings.

Job Descriptions:

• Attend to customer inquiries, complaints, reviews, and feedback through calls and emails.
• Assess customers' needs and recommend suitable products and services.
• Build a friendly and helpful relationship with customers.
• Respond to customer queries in a timely and accurate manner.
• Update our internal database with feedback and details of customer interactions.
• Gather customer feedback and share it with teammates or team leaders.
• Work well with the customer service team.
• Stay up-to-date with products and services available to customers.

Company Profile:

BALLUFF has steadily grown since 1921 to become an innovative leader in the development and manufacturing of automation equipment worldwide. Our products cover the areas of electronic and mechanical sensors, linear transducers, RFID-systems, industrial networking devices, machine vision products and various automation accessories.

For almost 100 years BALLUFF has rapidly expanded around the globe and is now represented in more than 68 countries with 38 sales-offices, production- and development plants. 4,000 employees strive every day to improve the competitiveness of our customers from all industries, including Automotive, Energy, CCC, Packaging, Food & Beverage, Steel, Metal working and many other manufacturing industries.

Responsibilities:

• Oversee efficient operations to support sustainable business growth.
• Prepare quotations, contracts, and finalize agreements with customers promptly.
• Monitor sales billing, collections, and resolve customer or sales team issues.
• Ensure timely delivery, optimize inventory turnover, and achieve performance targets.
• Develop and execute work plans, control progress, and manage budgets effectively.
• Improve internal processes, communication, and promote digital business workflows.
• Collaborate with Sales and Industry Teams to provide comprehensive support.
• Enhance customer satisfaction through proactive engagement and problem resolution .
• Assist Finance and Sales departments in billing, collections, and account reconciliation.
• Manage inbound shipments from Germany & Hong Kong, including customs clearance
• Oversee order fulfillment for Malaysian customers, including export documentation.
• Maintain inventory accuracy with cycle counts, ERP updates, and warehouse organization.
• Conduct daily outbound calls for order follow-ups, customer reactivation, and CRM logging.
• Prepare and submit reports (monthly, quarterly, annual) in a timely manner.

Experience & Qualification

• Minimum College Diploma/bachelor's degree or above
• Minimum 2-3 years of sales operation or customer service-related work experience
• Familiar with ERP systems (SAP preferred), and experience in operational workflow project development and implementation.
• Proficient in PPT, Excel, and other Microsoft Office applications.
• Strong command of written and verbal English.
• Excellent communication skills, efficient execution, and a positive work attitude.
• Business-oriented mindset.
• Demonstrated leadership skills, ability to work in a multi-level organization, handle multiple complex tasks independently and effectively, and adapt to a fast-paced and competitive working environment

Job Responsibilities:

• Handle members and guests through face-to-face, phone calls, messages, and emails.
• Manage inquiries, facility bookings, and resolve complaints efficiently.
• Verify members and guests, and brief them on facility SOPs during check-in.
• Maintain and update members' accounts and transaction records.
• Document inquiries, complaints, applications, and requests.
• Prepare and distribute member activity reports.
• Coordinate with internal departments to ensure smooth operations.
• Follow up on member interactions and provide feedback for service improvement.
• Build strong relationships with members and guests.
• Responsible for daily opening and closing operations.
• Assist in event space rental and membership recruitment.

Job Requirements:

• Diploma or Degree in Communication, Marketing, Business, Hospitality, or related fields.
• Experience in customer service or sales is an advantage (fresh graduates are welcome).
• Good command of English & Bahasa Malaysia; Mandarin is an added advantage.
• Professional, focused, and calm under pressure.
• Strong communication, interpersonal, and customer service skills.
• Proactive, resourceful, and target-driven.
• Able to work on 6-day rotating shifts, including weekends and public holidays.

Company industry:

OUTDOOR SALES & MARKETING

Office Location:

SUNWAY MENTARI(NEAR KTM SETIA JAYA,SELANGOR)

Job scope:

Dealing with Customer Face to Face

Lead and guide team to achieve target

Training and Recruitment

Requirement:

Minimum SPM Level / Fresh Graduates from any field

Immediate starter

Willing to travel

MONTHLY PAID - RM2,400 - RM3,600

Company Benefit:

Ongoing training one on one to prepare for your advancement

Environment that celebrates and appreciate every small achievement

Domestic and International travel trips for Recreation and Learning

Career advancement award

Requirement:

Minimum SPM Level / Fresh Graduates from any field

Immediate starter

Willing to travel

Ongoing training one on one to prepare for your advancement

Environment that celebrates and appreciate every small achievement

Domestic and International travel trips for Recreation and Learning

Career advancement award

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

You will play an important role, such as:

• Answer customer inquiries over the phone, chat, and/or email.

• Log customer interactions in our system for proper documentation.

• Follow-up with customers as appropriate

• Participate in team meetings and strategize on team performance improvement.

• Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement.

To succeed in this role, we will need you to have:

• Bachelor's degree or Diploma in any discipline

• Requires proficiency in reading, writing, and speaking English 

• At least 1 years of working experiences in customer service or BPO

• Willing to work at Petaling Jaya.

• Willing to work in rotational shifts, PH and weekend.

Hiring: Customer Service Executive (Mandarin & Cantonese Speaker)

Based in Malaysia

Role Description

This is a full-time on-site role for a Customer Service Representative based in Petaling Jaya. The Customer Service Representative will handle day-to-day customer interactions, provide support, and ensure customer satisfaction. Responsibilities include answering customer inquiries, managing complaints, providing information about products and services, and enhancing the overall customer experience.

Qualifications

• Customer Service Representatives and Customer Support skills
• Fresher are welcome to join
• Strong communication and interpersonal skills
• Ability to handle stressful situations and resolve conflicts effectively
• Proficiency in using customer service software and tools
• Ability to work collaboratively in a team-oriented environment
• A High School diploma or equivalent is required
• Prior experience in a customer service role is preferred