188 Customer Service Representative jobs in Nilai

About Us:

PPGS System Solutions Sdn Bhd is a company registered in Malaysia. We specialize in a clinical management system known as Doctor Partner Clinical Management System ("DP").

Role Responsibilities:

Join our dynamic team as a Customer Service Representative at PPGS, based in Setia Ecohill Walk, Semenyih. In this role, you will play a vital part in supporting our day-to-day operations by handling customer inquiries, providing support, and ensuring a great customer experience.

Requirements:

• Diploma or higher.
• At least 1 year of work experience.
• Maintain a positive and helpful attitude.
• Strong analytical, problem-solving, and organizational skills.
• Autonomous, driven, self-aware, flexible, and open-minded.
• Good communication skills.

Supplemental pay types:

• Performance incentive
• Yearly bonus

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• 1-day work-from-home basis after probation.

Job Type: Full-time

Pay: From RM2,300.00 per month

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)
• Bahasa Malaysia (Preferred)
• Mandarin (Preferred)

Location:

• Semenyih (Preferred)

Work Location: In person

Talent Partner | VDart Malaysia | Hiring for Tech roles

This is a WFH Opportunity - 24/7 rotational shifts

RESPONSIBILITIES

• Respond to customer queries in a timely and accurate way, via chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information about issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to aid
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved

REQUIREMENTS

• Min 1 year experience as a Customer Support or similar CS role (Live Chat)
• Familiarity with Cryptocurrency industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• SPM and above
• Mandarin proficiency is an added advantage

Seniority level: Associate

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting

We are an equal opportunities employer and welcome applications from all qualified candidates.

Talent Partner | VDart Malaysia | Hiring for Tech roles

This is a WFH Opportunity - 24/7 rotational shifts

RESPONSIBILITIES

• Respond to customer queries in a timely and accurate way, via chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information about issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to aid
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved

REQUIREMENTS

• Min 1 year experience as a Customer Support or similar CS role (Live Chat)
• Familiarity with Cryptocurrency industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• SPM and above
• Mandarin proficiency is an added advantage

Seniority level: Associate

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting

We are an equal opportunities employer and welcome applications from all qualified candidates.

Talent Partner | VDart Malaysia | Hiring for Tech roles

This is a WFH Opportunity - 24/7 rotational shifts

RESPONSIBILITIES

• Respond to customer queries in a timely and accurate way, via chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information about issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to aid
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved

REQUIREMENTS

• Min 1 year experience as a Customer Support or similar CS role (Live Chat)
• Familiarity with Cryptocurrency industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• SPM and above
• Mandarin proficiency is an added advantage

Seniority level: Associate

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting

We are an equal opportunities employer and welcome applications from all qualified candidates.

We're Hiring: Sales & Customer Service Representative

Location: Templer Light Industries , Seremban, Negeri Sembilan

Working Hours: Monday - Friday (9am - 6pm) , Saturday (9am - 1pm / Alternate)

Salary: RM RM 4000 (Basic + Commission)

Job Responsibilities:

• Engage with customers to understand their needs and recommend suitable products or services
• Achieve or exceed sales targets set by the company
• Upsell and cross-sell products to maximize revenue
• Respond to customer inquiries promptly and professionally via phone, WhatsApp, or in person
• Follow up on leads and sales opportunities
• Process orders, returns, and exchanges accurately
• Provide after-sales support to build strong customer relationships
• Handle challenging customer situations with patience and professionalism
• Stay informed about company products, promotions, and pricing
• Assist with any additional duties assigned by the management

What We're Looking For:

• Good communication and interpersonal skills
• Customer-oriented with a positive attitude
• Sales experience is an advantage (fresh graduates are welcome to apply)
• Able to work both independently and as part of a team
• Basic computer skills (e.g., WhatsApp, email, order entry systems)
• Willing to take on additional tasks when needed

Interested candidates, please send your resume to:

Contact us at: Mei)

We look forward to having you on our team

Job Type: Full-time

Pay: RM2, RM4,000.00 per month

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion

Work Location: In person

Be the Voice of Trust in the Future of Finance

Step into the world of fintech where every conversation builds confidence. In this role, your communication skills will bridge borders, support customers, and help shape the future of digital finance. Here, you'll make your mark by empowering clients worldwide while working from the comfort of your home in Malaysia. Experience international opportunities without leaving your country.

Job Description

As a Customer Service Representative (Mandarin Speaking), you will deliver prompt and accurate support across email, live chat, and phone, ensuring client satisfaction while helping them navigate fintech products and services.

Job Overview

Employment type: Full-time

Shift: Shifting

Work setup: Work From Home, Malaysia

• Remote/Work from home arrangement
• Eight (8) days annual leave
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses

The Qualifications We Seek

• Minimum 1.5 years of customer service experience
• High school diploma or equivalent (minimum educational requirement)
• Proficient in English (spoken and written)

Your Daily Tasks

• Respond promptly and effectively to customer inquiries via email, live chat, and phone
• Assist customers with account-related issues, technical troubleshooting, and product inquiries
• Provide accurate guidance on cryptocurrency trading, security measures, and account management
• Collaborate with internal teams to resolve escalated concerns
• Maintain detailed documentation of customer interactions and follow service protocols
• Exceed performance targets while supporting the success of the customer service team

About the Client

Empowering Finance, Building Confidence

Our client is a trusted financial services provider specializing in innovative solutions for the digital economy. They focus on delivering seamless customer support and account management in the evolving cryptocurrency and fintech industry. With a dedication to efficiency and customer satisfaction, they continue to help clients worldwide confidently navigate financial services.

Welcome to Emapta Malaysia!

At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Malaysia. Our diverse roster of over 1,000 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation, collaboration, and continuous learning.

Be the Voice of Trust in the Future of Finance

Step into the world of fintech where every conversation builds confidence. In this role, your communication skills will bridge borders, support customers, and help shape the future of digital finance. Here, you'll make your mark by empowering clients worldwide while working from the comfort of your home in Malaysia. Experience international opportunities without leaving your country.

Job Description

As a Customer Service Representative (Mandarin Speaking), you will deliver prompt and accurate support across email, live chat, and phone, ensuring client satisfaction while helping them navigate fintech products and services.

Job Overview

Employment type: Full-time

Shift: Shifting

Work setup: Work From Home, Malaysia

• Remote/Work from home arrangement
• Eight (8) days annual leave
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses

The Qualifications We Seek

• Minimum 1.5 years of customer service experience
• High school diploma or equivalent (minimum educational requirement)
• Proficient in English (spoken and written)

Your Daily Tasks

• Respond promptly and effectively to customer inquiries via email, live chat, and phone
• Assist customers with account-related issues, technical troubleshooting, and product inquiries
• Provide accurate guidance on cryptocurrency trading, security measures, and account management
• Collaborate with internal teams to resolve escalated concerns
• Maintain detailed documentation of customer interactions and follow service protocols
• Exceed performance targets while supporting the success of the customer service team

About the Client

Empowering Finance, Building Confidence

Our client is a trusted financial services provider specializing in innovative solutions for the digital economy. They focus on delivering seamless customer support and account management in the evolving cryptocurrency and fintech industry. With a dedication to efficiency and customer satisfaction, they continue to help clients worldwide confidently navigate financial services.

Welcome to Emapta Malaysia!

At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Malaysia. Our diverse roster of over 1,000 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation, collaboration, and continuous learning.

Be the Voice of Trust in the Future of Finance

Step into the world of fintech where every conversation builds confidence. In this role, your communication skills will bridge borders, support customers, and help shape the future of digital finance. Here, you'll make your mark by empowering clients worldwide while working from the comfort of your home in Malaysia. Experience international opportunities without leaving your country.

Job Description

As a Customer Service Representative (Mandarin Speaking), you will deliver prompt and accurate support across email, live chat, and phone, ensuring client satisfaction while helping them navigate fintech products and services.

Job Overview

Employment type: Full-time

Shift: Shifting

Work setup: Work From Home, Malaysia

• Remote/Work from home arrangement
• Eight (8) days annual leave
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses

The Qualifications We Seek

• Minimum 1.5 years of customer service experience
• High school diploma or equivalent (minimum educational requirement)
• Proficient in English (spoken and written)

Your Daily Tasks

• Respond promptly and effectively to customer inquiries via email, live chat, and phone
• Assist customers with account-related issues, technical troubleshooting, and product inquiries
• Provide accurate guidance on cryptocurrency trading, security measures, and account management
• Collaborate with internal teams to resolve escalated concerns
• Maintain detailed documentation of customer interactions and follow service protocols
• Exceed performance targets while supporting the success of the customer service team

About the Client

Empowering Finance, Building Confidence

Our client is a trusted financial services provider specializing in innovative solutions for the digital economy. They focus on delivering seamless customer support and account management in the evolving cryptocurrency and fintech industry. With a dedication to efficiency and customer satisfaction, they continue to help clients worldwide confidently navigate financial services.

Welcome to Emapta Malaysia!

At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Malaysia. Our diverse roster of over 1,000 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation, collaboration, and continuous learning.