4 Customer Service Managers jobs in Nilai

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at

• You are part of the Apprenticeship Program which is a 12-month initiative dedicated to the comprehensive learning and development of individuals in the field of Customer Service.
• In addition to on-the-job training in Customer Service, you will receive training and guidance in various functional areas, including communication, negotiation, project management, and participation in projects related to customer excellence and management.
• Towards the final three months of the program, you will have the opportunity to collaborate with the Order Fulfillment team to gain a comprehensive understanding of our end-to-end order management processes.
• Apprentices who demonstrate exceptional performance and potential during the program will be considered for a full-time role upon its completion.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Support Customer Service team and business functions in Malaysia to manage our customers’ experience.
• Assist in Customer service related projects.

WHAT WE OFFER:

• Day to day mentoring from the manager
• A dynamic and supportive work environment
• Learning opportunities in the latest real-world business and customer management applications

• Possess an advanced diploma or higher qualification,
• Less than 1 year of relevant professional experience.
• Open to graduates from all academic disciplines and specializations.
• Basic skills in Google Workspace tools and applications.
• Willingness to commit to a twelve-month contract.

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER

Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

• To provide frontline service to customers.
• To deliver quality customer service in accordance with Bank's internal policies.
• To perform back office functions as well as rendering customer service support.
• To contribute towards branch's deposit growth and cross-selling Deposit / Investment / Bancassurance / Banca Takaful products.

• To take proactive actions to prevent fraud and losses (internal & external).
• To contribute to deposit growth by soliciting new accounts.
• To assist in managing cost control for the branch as per approved budget.

• Perform daily branch activities in accordance with Bank's internal policies and regulatory requirements.
• Effective cash handling and ensure Mid Day and End of Day cash balancing are performed in accordance with procedures.
• Ensure accuracy in day-end balancing within a reasonable time.
• Compliance to individual teller/drawer limit.
• Compliance to Bank's standard average serving time and average waiting time.
• Daily vouchers bundling and cross-checking of vouchers at the end of day.
• Ensure compliance with regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS, etc.
• Ensure satisfactory audit rating and resolve issues raised within the specified timeframe.
• Perform filing, printing daily reports, bundling vouchers, submitting documents via DIS, and preparing monthly reports.

• Ensure efficient customer service to meet SLA and address customer complaints.
• Ensure accuracy and error-free service delivery.
• Attend to customer inquiries/complaints immediately and follow escalation procedures.
• Maintain good rapport with internal and external customers.

• Resource management such as annual leave, attendance, and branch meetings.
• Participate in staff development including on-the-job training and coaching.

• Manage and undertake ad-hoc assignments as assigned by management.
• Participate in CSR activities.
• Ensure cleanliness of the bank premises and SSL area.
• Relief duties as required, ensuring compliance with onboarding processes and policies for new accounts.

• Participate and contribute to branch events.
• Attend training on compliance, regulations, products, customer service, and personal development.
• Uphold AFFINBANK’s DNA and team spirit.

Technical Service Manager, Nilai, Negeri Sembilan, Malaysia, Sales, Chemicals

This pivotal role is responsible for leading all technical functions related to product support, application engineering, client solutions, and pre- and post-sales technical services across our full product portfolio. Drive operational excellence, strengthen customer confidence, and foster innovation through deep technical expertise and cross-functional collaboration.

• Define and implement the technical services strategy aligned with the company’s business objectives and product roadmap.
• Serve as the principal technical advisor on all matters concerning product performance, field applications, and project specifications.
• Collaborate with R&D, Product Management, Sales, and Marketing to guide product development and lifecycle enhancements.
• Provide and manage seminars, product demonstrations for customers and internal employees, and coordinate product launches.
• Ensure customer complaints are investigated promptly and findings are reported properly.

• Oversee the delivery of high-quality technical support for clients, consultants, contractors, and internal stakeholders.
• Provide expert input on product selection, specification writing, and site-specific technical recommendations.
• Manage site trials, performance validation, and resolve complex technical challenges at project locations.
• Evaluate SIKA traded products and benchmark them against market alternatives.
• Maintain accurate and regular electronic entry of technical files into local systems, complying with department guidelines.
• Work with Regional Sales Managers to develop new customers.
• Maintain contact with Marketing, sales staff, major customers, and technical associations to stay informed of market requirements.

• Develop and disseminate technical documentation such as TDS, method statements, and application guidelines.
• Establish and monitor KPIs for technical support services to ensure responsiveness, quality, and customer satisfaction.
• Ensure compliance with national and international construction standards (e.g., ASTM, EN, IS codes).

• Lead, mentor, and develop a team of technical professionals and field engineers.
• Design and implement structured training programs for internal teams, customers, applicators, and partners.

• Monitor emerging technologies, market trends, and competitor activities as a technical thought leader.
• Translate customer feedback into actionable insights for product improvement and innovation.
• Assess the viability of development projects proposed by Sales and Marketing, coordinating submissions to the Development Manager.
• Supervise technical laboratory work and field tests related to new products and development projects.

• Maintain the TSD area in terms of housekeeping and EHS requirements.
• Promote safe work practices and ensure a safe environment.
• Reduce incident rates and loss times through EHS awareness and safety resources.

• Bachelor’s degree in Science, Engineering, or related fields preferred.
• 10-15 years of experience in technical services or R&D within construction chemicals.
• Strong organizational skills and ability to manage multiple tasks.
• Deep knowledge of refurbishment, repair systems, waterproofing, and industrial flooring.
• Proven leadership with cross-functional teams.
• Excellent communication, presentation, and problem-solving skills.
• Willingness to travel for site support and training.
• Ability to work independently and efficiently with minimal supervision.
• Positive attitude and continuous improvement mindset.

Sika is a global leader in specialty chemicals, developing and producing systems for bonding, sealing, damping, reinforcing, and protection in construction and industrial manufacturing. With subsidiaries in 102 countries and over 400 factories, Sika employs more than 34,000 people and generated CHF 11.76 billion in sales in 2024, playing a key role in transforming the construction and transportation sectors towards greater environmental sustainability.