199 Customer Service Managers jobs in Nilai

Key Responsibilities:

· Customer Interaction: Greet all incoming calls professionally and answer a timely manner.

· Order Management: Process and key in all orders using the Customer Service and Traffic Control system efficiently.

· Dispatch Coordination: Arrange pick-up orders and coordinate with relevant couriers for timely dispatch.

· Shipment Reception: Receive and log Lodge-In shipments from customers accurately.

· Tracing and Follow-Up: Enter tracing details into the Intranet system and ensure all tracing tasks are performed promptly, with regular customer updates until issues are resolved.

· Pre-Alert Handling: Arrange and follow up on all pre-alerts until issues are resolved.

· Reverse Charge Requests: Manage and follow up on reverse charge requests until resolved.

· Problem Shipments: Coordinate with shippers to resolve issues related to problem shipments.

· Reporting: Complete all required reports for management or relevant department timely, including daily cash and credit collection reports.

· Office Maintenance: Ensure the customer service area is tidy and clean, and manage filing efficiently.

Qualifications:

· SPM or Diploma qualification with a minimum of 1 year of experience in the courier service industry preferred.

· Excellent interpersonal and communication skills, proficient in computer applications.

· Ability to work independently with minimal supervision, under pressure, and in a multitasking environment.

Please contact Ms Joanne at for further information

Job Types: Full-time, Permanent

Pay: From RM1,700.00 per month

Benefits:

• Health insurance
• Parental leave
• Professional development

Work Location: In person

Key Responsibilities

• Respond to customer inquiries via online chat, phone calls, and remote access tools (e.g., TeamViewer)
• Assist customers in resolving product or service issues, including handling returns & after-sales support
• Manage and reply to emails promptly and professionally
• Prepare and process Delivery Orders (DO) and related bookings
• Perform general administrative tasks to support daily operations
• Handle ad-hoc assignments as requested by management

Requirements

• Strong communication skills in English & Bahasa Malaysia (additional languages an advantage)
• Able to work on rotational day and night shifts
• Basic computer literacy (Microsoft Office, email, remote access software)
• Customer-oriented with good problem-solving skills
• Responsible, punctual, and able to work independently with minimal supervision

Job Type: Full-time

Pay: RM1, RM2,500.00 per month

Application Question(s):

• Are you comfortable working on a shift basis, including night shifts when scheduled?

Education:

• Diploma/Advanced Diploma (Preferred)

Work Location: In person

1. Respond to customer inquiries promptly and professionally via phone, email, or chat.
2. Handle and resolve customer complaints in a positive and efficient manner.
3. Provide accurate information about products, services, and company policies.
4. Process orders, returns, and refunds when necessary.
5. Maintain customer records by updating account information in the system.
6. Escalate complex issues to the relevant department for resolution.
7. Follow up with customers to ensure their issues are fully resolved.
8. Assist in improving customer satisfaction and loyalty.
9. Work closely with other teams (sales, technical, operations) to ensure smooth customer experience.

Customer Support Specialist (Remote, Full-Time | GMT+8 Hours)

EngageRocket is looking for a driven and customer-centric Customer Support Specialist to delight our customers by helping them leverage our software to build great workplaces with inspiring leaders.

If you thrive in a fast-paced, evolving environment and are eager to work autonomously while delivering great results, this is the perfect opportunity for you. We value individuals who are excited about innovating within their scope, continuously improving processes, and being empowered to make a difference.

About Us

EngageRocket is Asia's first funded employee feedback and analytics software, delivering HR tech solutions to companies across the region. Our mission is to build great workplaces by harnessing the power of people analytics to improve employee engagement and performance.

We operate in a collaborative, fast-paced environment where your contributions make a direct impact. Join our growing team and be part of a product that's shaping the future of leadership and people management.

Your Role

As a Customer Support Specialist, you will work with your customers daily to understand their challenges and help solve these accurately and on time, via email, chat, and phone. Your responsibilities will run the gamut from questions about invoices, via technical issues, to “how to” questions about the software, as well as closely partnering with the Customer Success team to enable your customers to use our platform to the fullest.

What You’ll Do

• Respond to customer queries promptly and accurately via email, live chat, and phone.
• Demonstrate empathy and a customer-first approach in every interaction.
• Troubleshoot, identify, and resolve technical issues, escalating when necessary.
• Assist customers in understanding how to use and maximize the benefits of our products and services.
• Maintain customer satisfaction and first response time through excellent service and problem resolution.
• Update internal systems to track customer interactions and technical problems.
• Collaborate with the broader team to share feature requests, process improvements, and actionable feedback.
• Partner closely with the Customer Success team to drive customer engagement and retention.

What You’ll Bring

• 2+ years of experience in a customer-facing role, preferably within SaaS or technology-driven industries.
• Exceptional written and verbal communication skills in English.
• A resilient, solution-oriented mindset with a knack for problem-solving.
• Comfort working in a fast-paced, ever-evolving environment.
• Familiarity with tools like Hubspot, Jira, or similar platforms.
• Knowledge or interest in HR, Organisational Development, or Psychology, with a strong aptitude for learning independently.

Why You’ll Love It Here

• Autonomy and ownership to innovate and make an impact.
• Work remotely, aligning with Singaporean hours (GMT+8) from anywhere.
• Join a passionate, collaborative, growth-focused team dedicated to transforming workplaces.
• Unbeatable culture (truly).

Reporting To: VP of Customer Success

Due to the high volume of applications, only shortlisted candidates will be contacted.

• Efficiently respond and communicate with clients to understand and service their needs via livechat
• Effectively analyse customer data to make appropriate recommendations and problem resolutions
• Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution
• Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
• Build rapport with clients and effectively diffuses conflict and opposition
• Contribute to team effort by accomplishing related results as needed
• Commit to meeting quality standards in processing customer adjustment

• Proficiency speaking and writing in Bahasa (Malaysia) and English
• Able to identify ways of solving the problem and present the solution in a verbal and written manner
• Strong interpersonal skills
• High level of professionalism
• Attention to detail and punctuality
• Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.)
• Stable internet connection

• Working for a dynamically growing company
• Challenging but exciting tasks with our own product
• Trainee period
• 8 shifts of annual leave per year
• 8 shifts of sick leave per year
• Working on a shift schedule (day and night shifts)
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

• Efficiently respond and communicate with clients to understand and service their needs via livechat
• Effectively analyse customer data to make appropriate recommendations and problem resolutions
• Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution
• Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
• Build rapport with clients and effectively diffuses conflict and opposition
• Contribute to team effort by accomplishing related results as needed
• Commit to meeting quality standards in processing customer adjustment

• Proficiency speaking and writing in Bahasa (Malaysia) and English
• Able to identify ways of solving the problem and present the solution in a verbal and written manner
• Strong interpersonal skills
• High level of professionalism
• Attention to detail and punctuality
• Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.)
• Stable internet connection

• Working for a dynamically growing company
• Challenging but exciting tasks with our own product
• Trainee period
• 8 shifts of annual leave per year
• 8 shifts of sick leave per year
• Working on a shift schedule (day and night shifts)
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

Customer Support Specialist (Remote, Full-Time | GMT+8 Hours)

EngageRocket is looking for a driven and customer-centric Customer Support Specialist to delight our customers by helping them leverage our software to build great workplaces with inspiring leaders.

If you thrive in a fast-paced, evolving environment and are eager to work autonomously while delivering great results, this is the perfect opportunity for you. We value individuals who are excited about innovating within their scope, continuously improving processes, and being empowered to make a difference.

About Us

EngageRocket is Asia's first funded employee feedback and analytics software, delivering HR tech solutions to companies across the region. Our mission is to build great workplaces by harnessing the power of people analytics to improve employee engagement and performance.

We operate in a collaborative, fast-paced environment where your contributions make a direct impact. Join our growing team and be part of a product that's shaping the future of leadership and people management.

Your Role

As a Customer Support Specialist, you will work with your customers daily to understand their challenges and help solve these accurately and on time, via email, chat, and phone. Your responsibilities will run the gamut from questions about invoices, via technical issues, to “how to” questions about the software, as well as closely partnering with the Customer Success team to enable your customers to use our platform to the fullest.

What You’ll Do

• Respond to customer queries promptly and accurately via email, live chat, and phone.
• Demonstrate empathy and a customer-first approach in every interaction.
• Troubleshoot, identify, and resolve technical issues, escalating when necessary.
• Assist customers in understanding how to use and maximize the benefits of our products and services.
• Maintain customer satisfaction and first response time through excellent service and problem resolution.
• Update internal systems to track customer interactions and technical problems.
• Collaborate with the broader team to share feature requests, process improvements, and actionable feedback.
• Partner closely with the Customer Success team to drive customer engagement and retention.

What You’ll Bring

• 2+ years of experience in a customer-facing role, preferably within SaaS or technology-driven industries.
• Exceptional written and verbal communication skills in English.
• A resilient, solution-oriented mindset with a knack for problem-solving.
• Comfort working in a fast-paced, ever-evolving environment.
• Familiarity with tools like Hubspot, Jira, or similar platforms.
• Knowledge or interest in HR, Organisational Development, or Psychology, with a strong aptitude for learning independently.

Why You’ll Love It Here

• Autonomy and ownership to innovate and make an impact.
• Work remotely, aligning with Singaporean hours (GMT+8) from anywhere.
• Join a passionate, collaborative, growth-focused team dedicated to transforming workplaces.
• Unbeatable culture (truly).

Reporting To: VP of Customer Success

Due to the high volume of applications, only shortlisted candidates will be contacted.

Overview

LittleLives is a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Malaysia, Vietnam, and Indonesia. With almost 2000 schools as customers, our mission is to revolutionize education through technology and provide innovative solutions for our customers.

Customer Support Specialist to join our dynamic team. You will play a crucial role as the voice of LittleLives, ensuring a smooth, timely, and helpful customer experience across our platforms and services.

• Provide responsive, empathetic, and clear support to users via live chat, email, and calls
• Handle inquiries and issues related to our platform, work with internal teams to resolve
• Maintain accurate records of customer interactions and feedback
• Create and improve support documentation (FAQs, guides, help articles)
• Support onboarding of new users with product walkthroughs and training
• Collaborate with product and technical teams to report issues and suggest improvements
• Meet service level targets (e.g. response time, resolution time, satisfaction ratings)

• 2+ years of experience in customer support, preferably in SaaS, tech, or education
• Strong communication skills and a customer-first mindset
• Comfortable working remotely and across time zones
• Proficiency in Chinese or Malay (spoken and written) is a plus
• Familiarity with helpdesk tools (e.g., Freshdesk) is a plus
• Strong organizational and problem-solving skills
• Able to work independently and as part of a diverse, multicultural team

• Competitive salary with performance-based bonuses
• Remote-friendly, flexible work environment
• Meaningful work supporting educators and children across Asia
• Dynamic, fast-paced startup culture with room for growth
• Collaborative, innovative and supportive work environment