1,828 Customer Service Managers jobs in Malaysia

Looking for a role where you can build relationships and with high compensation scheme? We’re hiring Customer Relations Consultants to join our friendly and energetic team ! No prior experience? No problem! We provide full training to help you get started.

What You’ll Be Doing:

• Answer customer inquiries via calls and emails with a friendly approach
• Understand customer needs and provide helpful solutions
• Maintain good relationships with clients and follow up on their concerns
• Gather feedback and share ideas to improve our services
• Get involved in fun company events and promotions

What We’re Looking For:

No prior experience needed – we welcome fresh grads & career switchers
Someone who is friendly, approachable, and a great communicator
Able to speak and write English
A team player

Why Join Us?

A fun, supportive work environment
Competitive salary + bonuses
Flexible working hours
Career growth opportunities
Free snacks & drinks – Because happy teams work best!

#J-18808-Ljbffr

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Owner Auction (M) Sdn Bhd Develop strong understand of our business to introduce our services Learn details about our product and service offerings Track and follow-up with potential customers, and convert to new sales Identify and research potential clients Coordinate with sales teams to develop mutually beneficial proposals Good interpersonal and communication skills; with the ability to converse well in English & Bahasa Malaysia Requirements: Candidate must possess minimum Diploma, higher will be advantaged At least 1 Year(s) of working experience, preferably in Customer Service/ Telecommunications industries Hardworking, positive attitude and committed to work Computer Data Entry Knowledge Able to multi-task & willing to learn Able for Daily Task Complete Required language(s): English, Malay, Mandarin (Preferably) EPF/Socso/EIS Medical Fee & Insurance Bonus Incentive Team Building Activities Miscellaneous Allowance Seniority level

Entry level Employment type

Full-time Industries

Professional Services

#J-18808-Ljbffr

Looking for a

role

where you can build relationships and with high compensation scheme? We’re hiring

Customer Relations Consultants

to join our

friendly and energetic team ! No prior experience? No problem!

We provide full training to help you get started. What You’ll Be Doing: Answer customer inquiries via calls and emails with a friendly approach Understand customer needs and provide

helpful solutions Maintain

good relationships

with clients and follow up on their concerns Gather feedback and share ideas to improve our services Get involved in

fun company events and promotions What We’re Looking For: No prior experience needed – we welcome

fresh grads & career switchers Someone who is

friendly, approachable, and a great communicator Able to

speak and write English A team player Why Join Us? A fun, supportive work environment Competitive salary + bonuses Flexible working hours Career growth opportunities Free snacks & drinks

– Because happy teams work best!

#J-18808-Ljbffr

Job Description

We are searching for a Customer Relationship Management (CRM) Executive who can be involved in managing a company's interactions with current and potential customers, with the goal of improving customer satisfaction, loyalty, and business growth.

Here are some common roles and tasks associated with being a Customer Relation Management (CRM) Executive:

• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Make sure customers get all the information about the program.
• Maintain good relationships with customers.
• Get the feedback from customers to ensure they are satisfied with the service.
• Analyze customer behavior and measure their impact on business outcomes to update strategies.
• Maintain smooth communication with customers and promptly reply to their queries.
• Respond to and resolve customer complaints quickly and efficiently.
• Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively.
• Understand previous customer attitudes to better engage current customers.
• Identify new and more cost-efficient communication channels with customers.
• Identify the most efficient customer interaction approaches & prioritize them accordingly.
• Keep customers updated about the latest collections & special offers in order to increase sales.

#J-18808-Ljbffr

Join to apply for the Mandarin Customer Relations Executive role at Agensi Pekerjaan JobScoper Sdn. Bhd.

Job Responsibilities

• Customer Support: Manage inbound inquiries, complaints, and feedback across various channels, including phone, chat, and email.
• Issue Resolution: Address and resolve customer complaints and issues, including those related to driver or delivery partner performance, service quality, and order discrepancies.
• Policy Communication: Clearly communicate any changes in service policies, terms, or conditions to customers, ensuring they are well-informed.
• Team Collaboration: Work effectively within a team environment to meet KPI targets and SLA requirements.

Job Requirements

• Education: Minimum SPM qualification; fresh graduates are encouraged to apply.
• Language Proficiency: Fluency in English and Chinese is required.
• Shift Flexibility: Willingness to work on a 24/7 rotational shift schedule, including weekends and public holidays.

Job Benefits

• Allowance
• KPI Allowance
• Night Shift Allowance
• EPF & SOCSO

Additional Information

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industry: Human Resources Services

This job posting is active. Apply now to increase your chances of being shortlisted.

#J-18808-Ljbffr

Job Description

We are searching for a Customer Relationship Management (CRM) Executive who can be involved in managing a company's interactions with current and potential customers, with the goal of improving customer satisfaction, loyalty, and business growth.

Here are some common roles and tasks associated with being a Customer Relation Management (CRM) Executive:

Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.

Make sure customers get all the information about the program.

Maintain good relationships with customers.

Get the feedback from customers to ensure they are satisfied with the service.

Analyze customer behavior and measure their impact on business outcomes to update strategies.

Maintain smooth communication with customers and promptly reply to their queries.

Respond to and resolve customer complaints quickly and efficiently.

Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively.

Understand previous customer attitudes to better engage current customers.

Identify new and more cost-efficient communication channels with customers.

Identify the most efficient customer interaction approaches & prioritize them accordingly.

Keep customers updated about the latest collections & special offers in order to increase sales.

#J-18808-Ljbffr

Join to apply for the

Mandarin Customer Relations Executive

role at

Agensi Pekerjaan JobScoper Sdn. Bhd.

Job Responsibilities

Customer Support: Manage inbound inquiries, complaints, and feedback across various channels, including phone, chat, and email.

Issue Resolution: Address and resolve customer complaints and issues, including those related to driver or delivery partner performance, service quality, and order discrepancies.

Policy Communication: Clearly communicate any changes in service policies, terms, or conditions to customers, ensuring they are well-informed.

Team Collaboration: Work effectively within a team environment to meet KPI targets and SLA requirements.

Job Requirements

Education: Minimum SPM qualification; fresh graduates are encouraged to apply.

Language Proficiency: Fluency in English and Chinese is required.

Shift Flexibility: Willingness to work on a 24/7 rotational shift schedule, including weekends and public holidays.

Job Benefits

Allowance

KPI Allowance

Night Shift Allowance

EPF & SOCSO

Additional Information

Seniority level: Associate

Employment type: Full-time

Job function: Customer Service

Industry: Human Resources Services

This job posting is active. Apply now to increase your chances of being shortlisted.

#J-18808-Ljbffr

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveler. The company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders , and UBE —each specializing in innovative tour concepts that connect culture, history, and community in meaningful ways.

We are looking for a driven and strategic Sales & Customer Relations Senior Manager to lead our dynamic sales team at Woopa Travels, focusing on our key brand — Lion Heartlanders . Lion Heartlanders is a tour operator, and National Education solutions provider. We conduct tours and educational programmes focusing on Singapore’s heritage and culture. We create tour programs that focuses on The Singapore Story. Transform traditional tours into interactive activities that encourages active learning and ensure that our programs are deeply researched for factual content.

In this role, you will spearhead our sales strategy and execution, build and coach a high-performing team, and drive revenue growth through purposeful partnerships and outreach. You will play a central role in connecting people to Singapore’s culture, history, and heritage through compelling programmes, while ensuring operational excellence and a strong customer focus. If you're passionate about Singapore, interested in making an impact through experiential learning, and have a proven ability to lead and scale sales teams, we’d love for you to join our mission in shaping how locals and visitors experience our city.

Responsibilities `

• Recruit, train, and manage a high-performing team of sales representatives. Provide strong leadership, setting clear goals and expectations and foster a positive and motivating work environment
• Devise and implement effective sales strategies to achieve revenue targets for Lion Heartlanders, including implemented targeted pricing strategies & promotions to drive sales while maximizing profitability
• Identify and qualify new sales channels and business opportunities through market research, networking and lead generation activities
• Address customer concerns and inquires promptly and professionally, and nurture strong relationships with key customers to ensure high satisfaction and loyalty
• Optimize sales processes by implementing best practices in sales methodologies & tools and continuously review and improve the sales process for efficiency.
• Monitor and analyze sales metrics, client preferences and market trends to identify improvement areas in sales strategy and product development
• Generate regular sales reports, providing insights and recommendations. Develop accurate sales forecasts and budgets.
• Conduct regular training sessions for product knowledge and selling skills. Stay informed about industry trends and share relevant information. Provide ongoing coaching and mentorship.
• Foster open communication within the team and across departments (i.e. operations, marketing) to ensure a seamless customer experience. Represent the sales team in leadership meetings.
• Monitor expenses and take corrective actions to meet financial targets. Effectively coordinate with finance team on invoicing, payment & financial matters.
• Ensure the sales team operates in compliance with policies and regulations. Provide guidance on ethical considerations and responsible selling practices.
• Address challenges promptly, developing creative solutions. Encourage a problem-solving mindset within the sales team.
• Stayed updated on industry trends, competitor's activities and marketing demands to shape informed sales decisions. Encourage a culture of innovation within the sales team.
• Compile quality weekly, monthly and quarterly reports on business development progress for management team and stakeholders, offering strategic recommendations for continuous growth
• Other ad-hoc duties as assigned

Requirements

• Proven experience in sales leadership, ideally within the travel, education, or cultural sectors
• Track record of meeting and exceeding sales targets and driving strategic growth
• Skilled in recruiting, training, and managing sales teams with a motivational and hands-on approach
• Strong communication and relationship-building abilities with clients, partners, and internal teams
• Data-driven mindset with the ability to monitor sales metrics and translate insights into action
• Familiarity with CRM tools, sales processes, and performance tracking
• Passion for local culture, education, and community engagement
• Self-starter with a problem-solving attitude and collaborative spirit

#J-18808-Ljbffr

Founded in 2015,

Woopa Travels

is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveler. The company manages the following leading tour operator brands:

Monster Day Tours, Lion Heartlanders , and

UBE —each specializing in innovative tour concepts that connect culture, history, and community in meaningful ways. We are looking for a driven and strategic

Sales & Customer Relations Senior Manager

to lead our dynamic sales team at Woopa Travels, focusing on our key brand —

Lion Heartlanders . Lion Heartlanders is a tour operator, and National Education solutions provider. We conduct tours and educational programmes focusing on Singapore’s heritage and culture. We create tour programs that focuses on The Singapore Story. Transform traditional tours into interactive activities that encourages active learning and ensure that our programs are deeply researched for factual content. In this role, you will spearhead our sales strategy and execution, build and coach a high-performing team, and drive revenue growth through purposeful partnerships and outreach. You will play a central role in connecting people to Singapore’s culture, history, and heritage through compelling programmes, while ensuring operational excellence and a strong customer focus. If you're passionate about Singapore, interested in making an impact through experiential learning, and have a proven ability to lead and scale sales teams, we’d love for you to join our mission in shaping how locals and visitors experience our city. Responsibilities ` Recruit, train, and manage a high-performing team of sales representatives. Provide strong leadership, setting clear goals and expectations and foster a positive and motivating work environment Devise and implement effective sales strategies to achieve revenue targets for Lion Heartlanders, including implemented targeted pricing strategies & promotions to drive sales while maximizing profitability Identify and qualify new sales channels and business opportunities through market research, networking and lead generation activities Address customer concerns and inquires promptly and professionally, and nurture strong relationships with key customers to ensure high satisfaction and loyalty Optimize sales processes by implementing best practices in sales methodologies & tools and continuously review and improve the sales process for efficiency. Monitor and analyze sales metrics, client preferences and market trends to identify improvement areas in sales strategy and product development Generate regular sales reports, providing insights and recommendations. Develop accurate sales forecasts and budgets. Conduct regular training sessions for product knowledge and selling skills. Stay informed about industry trends and share relevant information. Provide ongoing coaching and mentorship. Foster open communication within the team and across departments (i.e. operations, marketing) to ensure a seamless customer experience. Represent the sales team in leadership meetings. Monitor expenses and take corrective actions to meet financial targets. Effectively coordinate with finance team on invoicing, payment & financial matters. Ensure the sales team operates in compliance with policies and regulations. Provide guidance on ethical considerations and responsible selling practices. Address challenges promptly, developing creative solutions. Encourage a problem-solving mindset within the sales team. Stayed updated on industry trends, competitor's activities and marketing demands to shape informed sales decisions. Encourage a culture of innovation within the sales team. Compile quality weekly, monthly and quarterly reports on business development progress for management team and stakeholders, offering strategic recommendations for continuous growth Other ad-hoc duties as assigned Requirements Proven experience in sales leadership, ideally within the travel, education, or cultural sectors Track record of meeting and exceeding sales targets and driving strategic growth Skilled in recruiting, training, and managing sales teams with a motivational and hands-on approach Strong communication and relationship-building abilities with clients, partners, and internal teams Data-driven mindset with the ability to monitor sales metrics and translate insights into action Familiarity with CRM tools, sales processes, and performance tracking Passion for local culture, education, and community engagement Self-starter with a problem-solving attitude and collaborative spirit

#J-18808-Ljbffr