What Jobs are available for Customer Service Management Positions in Selangor?

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Position Summary:
This role is a Southeast Asia Customer Service role and you will report to the Customer Service, Supervisor. You will drive ownership and responsibility for the day-to-day order fulfillment tasks and provide Excellent Services to our Customers and Channel Partners. You are professional, accountable, Customer centric (Customers First mentality) and enjoy working in a fast-paced matrixed environment.
**Key Responsibilities:**
+ You will be the main contact window for customer, channel partner and team member through phone, email, and or meeting mode of communication. You will act like an Account Management by providing proactive communication on any changes or delays and provide alternate options/solutions.
+ You respond optimally and efficiently to customers inquiries, ranging from quotation, orders, product availability, pricing, delivery, billing, return/replacement, complaints and other forms of documentation (e.g. proof of delivery, etc). This includes preparation of vital documentation to complete the order transactions in a timely manner.
+ Have close interlocks with other functions such as Sales, Supply Chain & Global Factories to meet Customer's expectations, as well as work with Finance on Accounts Receivables (AR), Accounts Payables (AP) issues and follow up where needed.
+ Drive the Order to Cash process, including processes such as order creation, order status communication, purchase order processing, payment & LC handling, preparation of shipping documents and coordination with logistics, distribution, and forwarders on shipments, billing and invoicing
+ Responsible to meet Operational Excellence targets by meeting Key Performance Index and Service Level Agreements.
+ Participate in process improvement when needed and ensure documentation and order processes are in line with corporate guidelines and compliance.
+ Comfortable working across borders, time zones, and cultures, dealing with a variety of global stakeholders
+ Accountable to maintain accurate records of orders, inventory, and shipments.
+ Prepare reports on order status / ad-hoc meeting.
**Our ideal candidate embodies the following traits and values to be successful in the role:**
+ Passionate about improving Customer Allegiance Score (CAS).
+ Curious and accept continuous process improvement.
+ Self-Starter and quick learner.
+ Positive and greet changes as opportunities.
+ Able to work independently, as well as collaborate with peers to work towards a common goal.
+ Multi-task efficiently in a fast-paced environment.
+ Communicate with others openly, respectfully and positively in a professional manner.
**Required and/or Preferred Qualifications from you:**
+ Diploma in Logistics/Supply Chain/Life Science or relevant major
+ 2+ years of experience in Customer Service function
+ Candidate to be customer service oriented and excellence in phone and email etiquette skills.
+ Proficiency in ERP like SAP, E1 (Oracle), & MS Office Preferred.
+ International Trading Knowledge
+ Fluent in both spoken and written English, Bhasa Melayu, additional language skills such as Mandarin, Bhasa Indonesian, Thai, Vietnamese are a plus
+ Possess attentive listening and problem-solving skills.
Competencies:
+ Demonstrates the ability to operate in a fast paced, multi-tasking environment.
+ Focuses and anticipates the needs of external and internal customers. Owns the customer experience and consistently delivers on commitments.
+ Accuracy is required in performing all functions of this position.
+ Self-starter with enthusiasm and positive outlook. Initiative and good organization skills are extremely valuable to ensure good customer service.
+ Passionately curious. Sees things from new angles, questions assumptions and conventional thinking.
+ Resilient and not afraid of changes. Loves taking on difficult challenges and resolving it.
**Benefits**
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Customer Service Representative
Job ID

Posted
18-Sep-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Customer Service
Location(s)
Petaling Jaya - Selangor - Malaysia
**Customer Service Representative (Petaling Jaya)**
CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension.
**CBRE Global Workplace Solutions (GWS)**
As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building.
Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.
**About the Role:**
As a CBRE Customer Service Representative, you will guide the team responsible for assigning tasks related to resolving complex day-to-day and escalated issues.
This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.
**What You'll Do:**
+ Answer incoming service requests, via phone, chat, email & online requests. Point of contact for all escalated customer inquiries and concerns.
+ Dispatch service request work orders for completion by vendors.
+ Verify company systems, customer service databases, and spreadsheets are accurate and being updated frequently.
+ Contact the customer for information and communicate the steps in the work order process.
+ Run, review, and distribute various customer service reports, as necessary.
+ Assist with the training of new hires and temporary employees. Provide technical guidance and training to junior associates.
+ Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
+ Impact own team and other teams whose work activities are closely related.
+ Suggest improvements to existing processes and solutions to improve the efficiency of the team.
**What You'll Need:**
+ High School Diploma or GED with 2-3 years of job-related experience.
+ A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
+ Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
+ In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
+ Organizational skills with an advanced inquisitive mindset.
+ Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.
**Why CBRE**
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
**Applicant AI Use Disclosure**
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
If the above interests you, we would love to hear from you!
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to a **Customer Service Representative** in Eaton's **Electrical business** , based in **Selangor, Malaysia** . In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals.
**If you have Customer Service experience and is able to use SAP (QTC/OTC module) you are highly encouraged to apply.**
**What you'll do:**
Act as the first point of contact to customers. To manage order processing, achieving on time deliveries and meeting customers' requirements.
A. Order Administration - To manage order processing and provide order acknowledgement within agreed cycle time. Ensure accuracy and update customers on open order status by phone, e-mails or meeting.
B. Outbound Management - To follow up deliveries and ensure on-time delivery as promised. Create delivery note, prepare packing list and invoice (includes credit note, debit note)
C. Warranty Support - To manage order processing for warranty claims. Support RMA matters and facilitate with customers, warehouse and technical team
D. Project Management - To track and manage project orders with internal stakeholders on deliverables.
E. To be committed & responsible for Quality Management System:
a. Implement the process approach and risk-based thinking
b. Provide the necessary support to fully implement and sustain the QMS
c. Communicating to the organization the importance of conforming to QMS requirements
d. Ensuring the QMS meets its goals
e. Engage, direct, and support individuals contributing to the QMS
f. Create a culture of continuous improvement
**Qualifications:**
Degree or Diploma in any field
At least 5-8 years of customer service or order fufillment experience or equivalent 2-3 years from same industry/ field
**Skills:**
A. Proficient in Microsoft Office and SAP is a must
B. Basic writing and communication skills
C. Have a sense of responsibility and initiative
D. Ability to work in a dynamic environment
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
#LI-BK1

Position: Supervisor



Summary:

• Responsible for coordinating all inbound and outbound warehouse activities, ensuring smooth receiving, storage, and delivery operations while maintaining accurate documentation, bonded warehouse compliance, and excellent customer communication.



Key Responsibilities:

• Coordinate inbound (receiving) and outbound (shipping) schedules with customers and transporters.

• Verify and process shipment documents (DO, packing list, invoice, etc.).

• Update Warehouse Management System (WMS) for all inbound/outbound transactions.

• Handle customer inquiries, provide shipment updates, and resolve issues.

• Prepare daily/weekly reports and maintain proper filing of records.

• Coordinate with warehouse and transport teams to ensure timely operations.

• Coordinate with the forwarding department and Customs officers to facilitate bonded warehouse requirements and ensure document compliance.



Requirements:

• Minimum Diploma/Degree in Logistics or related field.

• Minimum 3 years’ experience in warehouse or logistics customer service.

• Able to speak and write basic English to communicate with overseas customers.

• Good communication, coordination, and computer skills.

• Able to work in a fast-paced environment and handle multiple tasks.

• Knowledge of bonded warehouse operations and coordination with Customs is an advantage.

• Experience handling back-to-back CO (Certificate of Origin) is an added advantage.

We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
+ Perform customs data entry / declaration with accurate data from customer invoice with no error.
+ To updates accurate data entry into EDMS system for all incoming & outgoing shipments.
+ According to quantity, description and OSD (Over, Sort & damaged) condition report, any abnormal situation highlight to Supervisor / Distribution Manager.
+ To communicate with overseas offices, local vendors and customers on distribution inquiries and to handle customers complaints.
+ To process shipment using Expeditors Distribution Management System (EDMS) & RF scanning.
+ Monitoring billing - bill it right at first time & timely to customer once activity completion.
+ Backup supervisor to provide Monthly Productivity & billing report to account on the 2nd day of the following month.
+ To assist and manage all features of warehouse operations, trouble shooting, customer service and transportation to support Distribution product and existing customers.
+ Ensure standard of performance meets and exceeds Customers expectations. Lead the respective operations team in meeting the agreed requirement.
+ Adhere and ensure compliance of quality procedures in accordance with Warehouse SOP, OPS and ISO Requirements and standards to meet KPI.
+ To conduct weekly / monthly cycle count and preparing for the inventory count and reconciliation reports.
+ To monitor and ensure all POD delivery documents are retain and returned by the deadline set.
+ Filing in e-doc inclusive invoices, delivery orders, delivery docket, customs forms, Pick List and others.
+ To liaise and report timely to customers on the status of discrepancy found.
+ Work with the sales team to establish operation procedures for new customers. May need to assist in establishing proposals and costing as and when required. Updating customers' requirements into Customer SOP / DLSOP.
+ Achieved 99.99% Inventory Accuracy with NO claims.
+ Possesses Drive and Strive towards achieving Operational Excellence.
+ Always work with Continuous Improvement on mind.
+ Maintain good rapport and working relationships with clients both internal and external.
+ Ready to take up additional responsibilities as and when necessary to meet the needs of department and Branch.
+ Candidate must possess at least a SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
+ Preferably has 3 years or more working experience
+ Understanding of transportation documentation and terms is a plus
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
+ Pro-active, strong organizational skills
+ Strong desire to learn
+ Good computer skills (Excel, Word, PowerPoint)
+ Fluent in English
Expeditors offers excellent benefits:
+ Medical Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus

We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
+ Ensure smooth and timely freight process flow.
+ Coordinate and negotiate rates with our contracted vendors in procuring space and services.
+ Ensure accurate and timely client and vendors billing.
+ Ensure accurate and timely data entry into our operating system.
+ Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
+ Understand department process flow, constantly looking for areas of improved efficiency.
+ Ensure all customers standard operating procedures are followed as per the DLSOP.
+ Work with the team on meeting KPI standards, as per the company's procedures.
+ Monitor shipment reports to ensure total customer satisfaction.
+ Daily review operational reports and work with team on updating event codes.
+ Audit files and work with the team on meeting operating process standards.
+ Build and maintaining strong relationships with vendors and customers.
+ Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.
+ To take up additional tasks and responsibilities as and when required to meet the Department's needs.
+ Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
+ At least 1 to 2 years of related working experience in similar position.
+ Understanding of transportation documentation and terms is a plus.
+ Good knowledge of computer and MS Office applications.
+ Good command of written and spoken English.
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
+ Pro-active, strong organizational skills.
+ Strong desire to learn.
+ Fresh graduates are encourage to apply.
Expeditors offers excellent benefits:
+ Medical Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus

Job Title:
Advisor I, Customer Service - Urdu
Job Description
Roles & Responsibilities
- Reviewing Online Videos//Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material
- Reviewing/updating contents on a popular social media platform
- Audit of content received and sharing for Social Media Upload
- The work requires the organized practice of screening user-generated content (UGC) posted to Internet sites, in order to determine the appropriateness of the content for the given site, locality, or jurisdiction.
- The work may involve repetitive exposure to content that may be described as egregious or 'sensitive' in nature.
- The content may involve images, messages and video of violence, nudity and abuse.
**Generic & Behavioral Skills**
+ Proficiency in Native Language (Read/Speak)
+ Good command over verbal & written English language
+ Min Bachelor's Degree (15 years of schooling)
+ Prior work experience in a LPO/Regulatory work , Social Media platforms is a plus
+ Awareness of current affairs and events in the respective markets/countries
+ Mature & analytical
+ High on team work and engagement
+ Able to work on 24/7 rotational shifts
Location:
MYS Kuala Lumpur Nu Tower 2
Language Requirements:
Urdu
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
+ Ensure smooth and timely freight process flow.
+ Ensure accurate and timely data entry into our operating system.
+ Track and trace shipments as required.
+ Utilize Process Monitors and Workflows on daily basis.
+ Ensure timely movement and delivery of freight to customers.
+ Ensure documents are timely sent to customer or broker for customs purposes.
+ Ensure accurate and timely client invoicing.
+ Interact with our customers in arranging their shipments, exceeding customer service expectations.
+ Build and maintain strong relationships with vendors (Ocean carriers, trucking companies, and others).
+ Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
+ Work with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the department.
+ Obtain updated rates and sailing schedules from carriers and co-loaders and send it to regular customers regularly and as needed.
+ Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
+ Perform Rates Analysis for service contracts rates to determine best possible cost and also service levels to the customers.
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
+ Ensure all customers' standard operating procedures are followed and updated.
+ Meet KPI standards, as per the company procedures.
+ Overseas communications, timely responses to emails and requests (internal and external).
+ To take up additional tasks and responsibilities as and when required to meet the Department's needs.
+ Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
+ At least 1 to 2 years of related working experience in similar position.
+ Understanding of transportation documentation and terms is a plus.
+ Good knowledge of computer and MS Office applications.
+ Good command of written and spoken English.
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
+ Pro-active, strong organizational skills.
+ Strong desire to learn.
+ Fresh graduates are encourage to apply.
Expeditors offers excellent benefits:
+ Group Medical Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus

We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
+ Ensure smooth, accurate and timely freight process flow & data entry into the Company's Operational Performance Standards.
+ Track and trace shipments as required.
+ Ensure timely movement and delivery of freight to customers.
+ Ensure documents are timely sent to customer or broker for customs purposes.
+ Ensure accurate and timely client invoicing.
+ Interact with our customers in arranging their shipments, exceeding customer service expectations.
+ Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others).
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
+ Ensure all customers' standard operating procedures are followed and updated.
+ Meet KPI standards, as per the company procedures.
+ Overseas communications, timely responses to emails and requests (internal and external).
+ To take up additional tasks as required to meet the Department's needs.
+ Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
+ At least 1 to 2 years of related working experience in similar position.
+ Understanding of transportation documentation and terms is a plus.
+ Good knowledge of computer and MS Office applications.
+ Good command of written and spoken English.
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
+ Pro-active, strong organizational skills.
+ Strong desire to learn.
+ Fresh graduates are encourage to apply.
Expeditors offers excellent benefits:
+ Group Medical Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus