1160 Customer Service Management Positions jobs in Selangor

About the role

Pilot Logistics Services Sdn Bhd is seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Klang. You will be the primary point of contact for our valued clients, ensuring smooth logistics operations and providing exceptional service to meet their needs.

What you'll be doing

• Arrange import and export operations and documentation
• Coordinate local and overseas transportation (Sea & Air)
• Handle correspondence with local and overseas agents
• Liaise with shipping companies and partners
• Manage daily coordination of operations and customer bookings
• Resolve customer issues and complaints in a timely and efficient manner
• Provide accurate information and guidance on products and services
• Maintain detailed records of customer interactions and transactions
• Collaborate with cross-functional teams to ensure seamless customer experiences
• Identify opportunities to improve customer satisfaction and operational efficiency
• Work with shipping documentation; knowledge of custom declarations is an advantage

What we're looking for

• Minimum SPM qualification with good English communication skills
• At least 1 year of experience in freight forwarding, shipping, or related fields
• Strong interpersonal and communication skills
• Proficiency in English and Bahasa Malaysia
• Computer literacy in Microsoft Office; ability to learn new systems quickly
• Strong problem-solving and decision-making skills
• Ability to prioritise tasks and work effectively in a fast-paced environment
• High attention to detail and commitment to accuracy

What we offer

• Competitive salary with performance-based bonuses
• Comprehensive healthcare benefits
• Opportunities for professional development and career advancement

About us

Established in 2011, Pilot Logistics Services Sdn Bhd is Malaysia's fastest-growing fully integrated logistics provider, with offices in Thailand and headquarters in Singapore (est We provide end-to-end logistics solutions including container haulage, land transportation, warehousing, container depot, and freight forwarding services.

With a strong network and extensive fleet, we handle both short- and long-haul transportation, including cross-border trucking between Thailand, Malaysia, and Singapore. We specialise in FMCG and project shipments, managing approximately 20,000 TEUs annually to East Malaysia. Our 3PL warehousing facilities in North Port (210,000 sq ft) support stuffing/unstuffing, loose picking, and repacking services.

About You!

To manage and resolve customer complaints, disputes, and dissatisfaction cases in a professional, timely, and effective manner. This role requires close coordination with internal departments and, when necessary, external bodies such as tribunals or legal authorities to ensure fair resolution and customer satisfaction

Your Day-to-Day

• Handle customer complaints and disputes with empathy, professionalism, and urgency.
• Investigate and document each case thoroughly, including gathering facts and supporting evidence.
• Draft professional emails, letters, and written proposals to customers and relevant authorities.
• Liaise with tribunals, legal teams, and external stakeholders where necessary.
• Maintain accurate records of all complaint-related communication in the CRM system.
• Coordinate and follow up with relevant departments to resolve issues promptly.
• Ensure compliance with internal SOPs and escalation processes.
• Support the continuous improvement of complaint management procedures.
• Perform other related duties as assigned

Your Know-How

• Minimum diploma or degree in any related field.
• Minimum 2 years of experience in customer service, complaint resolution, or handling customers
• Must have knowledge or experience in the automotive industry (cars, repairs, dealerships, etc).
• Strong communication skills in English and Bahasa Malaysia (spoken and written).
• Ability to handle high-pressure and sensitive customer situations calmly and professionally.
• Good investigative and problem-solving skills.
• Familiarity with CRM tools and Microsoft Office (Word, Excel).
• Ability to work beyond standard office hours if required.
• Mature, punctual, disciplined, and well-organized.

We are seeking a 
Client Support Officer (Cantonese Speaker)
 to support our Hong Kong based client, business consulting firm. This is
hybrid role
and candidate will handle general administrative duties, manage client communication, and coordinate memberships using the GlueUp system. This role suits individuals who excel in a fast-paced, client-facing environment and are committed to delivering efficient and professional support.

Responsibilities:

• Respond to phone and email inquiries from members and non-members in Cantonese and English
• Maintain accurate membership records in GlueUp (add/remove members, handle annual renewals)
• Prepare and send group emails, and update event information via GlueUp
• Issue invoices and receipts as required
• Provide general administrative support and serve as a backup for the Hong Kong team
• Coordinate with internal teams to ensure smooth workflows and client service
• Confidently manage and complete tasks within the GlueUp platform

Requirements:

• Diploma or higher in Business Administration, Communications, or a related field
• 1- 3 years of relevant experience in administrative or client service roles
• Proficient in
  spoken and written English and Cantonese
  ; Mandarin is a plus
• Excellent communication and interpersonal abilities
• Familiarity with the GlueUp system is an advantage
• Strong attention to detail and ability to manage multiple priorities
• Customer-focused with a professional and proactive attitude

Salary Range: RM 3,500 - RM 5,500

If you're interested to apply, click
''APPLY'
' button or send your resume to my email

Job Overview:

Are you passionate about advertising and building strong client relationships? We're looking for a motivated and energetic Sales & Client Support Specialist to join our team in the exciting world of billboard and outdoor media advertising.

In this role, you'll help brands stand out by offering creative advertising solutions across our billboard network. You'll be working in a fast-paced environment where your ideas, people skills, and drive to succeed will be rewarded.

Key Responsibilities:

-Identify and prospect new advertisers across industries to drive billboard media sales and grow revenue.

-Create tailored advertising proposals that meet client objectives and marketing goals.

-Engage and maintain relationships with Media, Advertising, and OOH (Out-of-Home) agencies to secure bookings.

-Build and maintain a strong pipeline of potential clients.

-Drive account growth by acquiring new business and ensuring client satisfaction and campaign renewals.

-Collaborate closely with internal teams to ensure smooth campaign delivery and post-sale follow-up.

-Ensure timely delivery of advertising materials, campaign execution, payment collection, and renewals.

Job Requirements:

-Experience in outdoor advertising is an advantage but not required.

-Fresh graduates are welcome to apply – training will be provided

-Strong communication and presentation skills with the ability to confidently pitch ideas to clients.

-Highly organized with excellent attention to detail and follow-up.

-Positive attitude, self-motivated, proactive, and enjoys building client relationships.

-Able to speak and write in both Bahasa Melayu (Malay) and English.

What We Offer/ Benefits:

-Monthly basic salary + attractive commission scheme

-5-day workweek: Monday to Friday with Flexible Working Time

-Friendly, collaborative, and supportive team culture

-Opportunities for career growth and advancement

Client Support Admin Lead
As the Client Support Admin Lead, you will oversee the Client Admin Support team within the warehouse to ensure a smooth and accurate e-commerce fulfillment process from order receipt to delivery. You will be the key liaison between the e-business and product teams, warehouse operations, and last-mile logistics partners, driving operational excellence and customer satisfaction for the FBP Division.

Leveraging Your Unique Experiences, You Will…

• Lead, train, and manage a high-performing Client Support Admin team to meet operational KPIs and service standards.
• Coordinate order fulfillment from picking and packing through to final delivery, ensuring accuracy and timeliness aligned with SLAs.
• Collaborate closely with e-commerce, product, DC operations, finance, and logistics stakeholders to ensure seamless processes.
• Oversee daily inventory management, including stock tracking, cycle counts, and loss claim resolution to maintain 100% inventory accuracy.
• Support e-commerce projects and system improvements, liaising with TDS and other teams to ensure smooth order processing.
• Maintain strong vendor and stakeholder relationships to foster effective cross-functional communication and issue resolution.

You are energized by…

• Leading and developing a team within a dynamic, fast-paced e-commerce environment.
• Managing complex order lifecycles and resolving operational challenges.
• Driving accuracy and efficiency in inventory control and daily fulfillment operations.
• Collaborating with multiple teams to improve processes and customer experience.

What You Can Bring To The Team…

• 2–3 years of experience in inventory control with supervisory responsibilities.
• A Diploma in Operations Management, Supply Chain, or related business discipline.
• Strong leadership, communication, and interpersonal skills to manage diverse teams and stakeholders.
• Proficiency in English and Bahasa Malaysia, with Mandarin as a plus.
• Technical aptitude to support system improvements and collaborate on process enhancements.

At CHANEL, we believe the uniqueness of each individual increases the diversity and vibrancy of our teams, and we foster an inclusive culture so that everyone can perform at their best. We strongly encourage your application, and value the perspective and experience you can bring to CHANEL.

Here's what you can expect, If you're selected

1. Job Placement (within GBS Malaysia List of Companies)
2. Customer Service Training (5 weeks of FACE-to-FACE training)
3. Exclusive access to 112 days of online, on-demand Practical English training
4. RM1000 - RM1200 meal and transport allowance provided
5. Training and job location within Klang Valley

Application requirements

* ONLY for Malaysian citizens

* years

* Fresh graduates and/or unemployed individuals

* Minimum diploma

Note: ONLY selected applications will be contacted.

Job Types: Contract, Fresh graduate

Contract length: 3 months

Pay: RM1, RM1,200.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person

Overview

Client Support Team Lead (E-commerce Operations): As the Client Support Admin Lead, you will oversee the Client Admin Support team within the warehouse to ensure a smooth and accurate e-commerce fulfillment process from order receipt to delivery. You will be the key liaison between the e-business and product teams, warehouse operations, and last-mile logistics partners, driving operational excellence and customer satisfaction for the FBP Division.

• Lead, train, and manage a high-performing Client Support Admin team to meet operational KPIs and service standards.
• Coordinate order fulfillment from picking and packing through to final delivery, ensuring accuracy and timeliness aligned with SLAs.
• Collaborate closely with e-commerce, product, DC operations, finance, and logistics stakeholders to ensure seamless processes.
• Oversee daily inventory management, including stock tracking, cycle counts, and loss claim resolution to maintain 100% inventory accuracy.
• Support e-commerce projects and system improvements, liaising with TDS and other teams to ensure smooth order processing.
• Maintain strong vendor and stakeholder relationships to foster effective cross-functional communication and issue resolution.

• Leading and developing a team within a dynamic, fast-paced e-commerce environment.
• Managing complex order lifecycles and resolving operational challenges.
• Driving accuracy and efficiency in inventory control and daily fulfillment operations.
• Collaborating with multiple teams to improve processes and customer experience.

• 2–3 years of experience in inventory control with supervisory responsibilities.
• A Diploma in Operations Management, Supply Chain, or related business discipline.
• Strong leadership, communication, and interpersonal skills to manage diverse teams and stakeholders.
• Proficiency in English and Bahasa Malaysia, with Mandarin as a plus.
• Technical aptitude to support system improvements and collaborate on process enhancements.

At CHANEL, we believe the uniqueness of each individual increases the diversity and vibrancy of our teams, and we foster an inclusive culture so that everyone can perform at their best. We strongly encourage your application, and value the perspective and experience you can bring to CHANEL.