601 Customer Service Management Positions jobs in Selangor

Client Support Team Leader page is loadedClient Support Team Leader Apply locations Shah Alam time type Full time posted on Posted 2 Days Ago job requisition id JOBREQ

Client Support Admin Lead
As the Client Support Admin Lead, you will oversee the Client Admin Support team within the warehouse to ensure a smooth and accurate e-commerce fulfillment process from order receipt to delivery. You will be the key liaison between the e-business and product teams, warehouse operations, and last-mile logistics partners, driving operational excellence and customer satisfaction for the FBP Division.

Leveraging your unique experiences, you will…

• Lead, train, and manage a high-performing Client Support Admin team to meet operational KPIs and service standards.

• Coordinate order fulfillment from picking and packing through to final delivery, ensuring accuracy and timeliness aligned with SLAs.

• Collaborate closely with e-commerce, product, DC operations, finance, and logistics stakeholders to ensure seamless processes.

• Oversee daily inventory management, including stock tracking, cycle counts, and loss claim resolution to maintain 100% inventory accuracy.

• Support e-commerce projects and system improvements, liaising with TDS and other teams to ensure smooth order processing.

• Maintain strong vendor and stakeholder relationships to foster effective cross-functional communication and issue resolution.

You are energized by…

• Leading and developing a team within a dynamic, fast-paced e-commerce environment.

• Managing complex order lifecycles and resolving operational challenges.

• Driving accuracy and efficiency in inventory control and daily fulfillment operations.

• Collaborating with multiple teams to improve processes and customer experience.

What you can bring to the team…

• 2–3 years of experience in inventory control with supervisory responsibilities.

• A Diploma in Operations Management, Supply Chain, or related business discipline.

• Strong leadership, communication, and interpersonal skills to manage diverse teams and stakeholders.

• Proficiency in English and Bahasa Malaysia, with Mandarin as a plus.

• Technical aptitude to support system improvements and collaborate on process enhancements.

At CHANEL, we believe the uniqueness of each individual increases the diversity and vibrancy of our teams, and we foster an inclusive culture so that everyone can perform at their best. We strongly encourage your application, and value the perspective and experience you can bring to CHANEL.

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in:

Exceptional creation and client experience

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

• Lead, train, and manage a high-performing Client Support Admin team to meet operational KPIs and service standards.
• Coordinate order fulfillment from picking and packing through to final delivery, ensuring accuracy and timeliness aligned with SLAs.
• Collaborate closely with e-commerce, product, DC operations, finance, and logistics stakeholders to ensure seamless processes.
• Oversee daily inventory management, including stock tracking, cycle counts, and loss claim resolution to maintain 100% inventory accuracy.
• Support e-commerce projects and system improvements, liaising with TDS and other teams to ensure smooth order processing.
• Maintain strong vendor and stakeholder relationships to foster effective cross-functional communication and issue resolution.
  
  
  

• Leading and developing a team within a dynamic, fast-paced e-commerce environment.
• Managing complex order lifecycles and resolving operational challenges.
• Driving accuracy and efficiency in inventory control and daily fulfillment operations.
• Collaborating with multiple teams to improve processes and customer experience.
  
  
  

• 2–3 years of experience in inventory control with supervisory responsibilities.
• A Diploma in Operations Management, Supply Chain, or related business discipline.
• Strong leadership, communication, and interpersonal skills to manage diverse teams and stakeholders.
• Proficiency in English and Bahasa Malaysia, with Mandarin as a plus.
• Technical aptitude to support system improvements and collaborate on process enhancements.
  
  
  

Overview

Talent Acquisition Specialist | Helping Companies Build Offshore Teams in Malaysia | FastLane Recruit

We are seeking a Client Support Officer (Cantonese Speaker) to support our Hong Kong based client, a business consulting firm. This is a hybrid role and the candidate will handle general administrative duties, manage client communication, and coordinate memberships using the GlueUp system. This role suits individuals who excel in a fast-paced, client-facing environment and are committed to delivering efficient and professional support.

• Respond to phone and email inquiries from members and non-members in Cantonese and English
• Maintain accurate membership records in GlueUp (add/remove members, handle annual renewals)
• Prepare and send group emails, and update event information via GlueUp
• Issue invoices and receipts as required
• Provide general administrative support and serve as a backup for the Hong Kong team
• Coordinate with internal teams to ensure smooth workflows and client service
• Confidently manage and complete tasks within the GlueUp platform

• Diploma or higher in Business Administration, Communications, or a related field
• 1-3 years of relevant experience in administrative or client service roles
• Proficient in spoken and written English and Cantonese; Mandarin is a plus
• Excellent communication and interpersonal abilities
• Familiarity with the GlueUp system is an advantage
• Strong attention to detail and ability to manage multiple priorities
• Customer-focused with a professional and proactive attitude

Salary Range: RM 3,500 - RM 5,500

If you're interested to apply, click APPLY button or send your resume to my email

Overview

Acting as first point of contact for Linde customers, in relation to order placement, order related queries, complaints, product and service information and account information.

• Provide assistance to customers specific to delivery follow-up and customer feedback/complaint.
• Being a member of the Customer Relations Team, demonstrate the objective of ensuring delivery of all orders processed, and the resolution of all complaints and inquiries received by the team and thereby, ensuring customer satisfaction.
• Act on defined process at the country level and with the wider shared services team to help ensure a fully customer focused approach is delivered.
• Seek to identify root cause issues and develop improvements with senior management.
• Seek to maximise customer satisfaction by providing professional customer service handling for both internal and external customers.
• Ensure adherence to core CEC and HPO OTC KPI and KII’s and associated reporting.
• Demonstrate full personal ownership and resolution of customer enquiries across all businesses.
• Suggest and participate in continuously improving our service level to customers as well as work efficiency and productivity. Build and maintain good working relations with customers, continuously up-keeping customer service standards as its highest level.
• Be quality and quantity focused, able to perform against progressive personal call centre measures and ensure full utilization of resources.
• Accurate and fast customer order placement.
• Handle all customer communications via all media sources - phone, email, faxes etc.
• Provide leading customer service to internal and external customers such as no stock and unfulfilled delivery etc.
• Deal with each enquiry courteously and efficiently.
• Handle all enquiries and provide feedback to appropriate parties.
• Provide / retrieve documentations to customers such as quotation, invoice, Safety Data Sheets etc.
• Manage other ad hoc assignments from Supervisors and Manager.

• Good command of English and Bahasa and any other dialect.
• Computer knowledge in Microsoft Word, Excel, and PowerPoint.
• Experience in dealing with customers.
• Ability to work under pressure.
• With SAP knowledge is an advantage.

• Associate

• Contract

• Customer Service

• Chemical Manufacturing

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia