What Jobs are available for Customer Satisfaction in Kuala Lumpur?
Showing 553 Customer Satisfaction jobs in Kuala Lumpur
Customer Experience Professional
Kuala Lumpur, Kuala Lumpur
Honeywell
Posted 1 day ago
Job Viewed
Job Description
**THE FUTURE IS WHAT WE MAKE IT.**
**_Customer Experience Professional_**
**Kuala Lumpur, Malaysia**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You.**
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.
**Join Us and Make an Impact.**
As a Customer Experience Professional, you hold a key role in coordinating and providing support to order management customer services tasks, responsible for end-to-end order processing in SAP (order entry, administration, shipping, invoicing).
**Key Responsibilities:**
+ Process customer orders and bookings in SAP.
+ Confirm orders with sales and customers.
+ Share proforma invoices for payment when needed.
+ Handle RMAs, shipping errors, and warranty requests.
+ Issue debit and credit notes.
+ Monitor open orders and update status/ETA.
+ Coordinate with procurement for out-of-stock items.
+ Communicate order issues and delays with customers.
+ Create and convert quotations to sales orders in SAP.
+ Ensure order accuracy and completeness in ERP.
**Key Experience & Capabilities:**
+ Open to fresh graduates with strong learning agility and growth potential.
+ Excellent communication skills-verbal, written, and phone etiquette.
+ Proactive, eager to learn, and a natural problem-solver.
+ Strong prioritization and analytical skills.
+ Comfortable working in fast-paced, high-pressure environments.
+ Customer-focused and results-driven mindset.
+ Familiarity with order management tools, SAP, and Salesforce (SFDC) is a plus.
+ Proficient in Microsoft Office, especially Excel.
+ Willing to work on public holidays and beyond standard hours.
+ Experience supporting Pacific region customers preferred.
+ Basic understanding of operations, inventory, and customer relationship management.
+ Advantageous to have contact center experience (inbound calls, emails, live chat).
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: More**
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement .
If a disability prevents you from applying for a job through our website, e-mail No other requests will be acknowledged.
**Copyright © 2024 Honeywell International Inc.**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
**_Customer Experience Professional_**
**Kuala Lumpur, Malaysia**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You.**
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.
**Join Us and Make an Impact.**
As a Customer Experience Professional, you hold a key role in coordinating and providing support to order management customer services tasks, responsible for end-to-end order processing in SAP (order entry, administration, shipping, invoicing).
**Key Responsibilities:**
+ Process customer orders and bookings in SAP.
+ Confirm orders with sales and customers.
+ Share proforma invoices for payment when needed.
+ Handle RMAs, shipping errors, and warranty requests.
+ Issue debit and credit notes.
+ Monitor open orders and update status/ETA.
+ Coordinate with procurement for out-of-stock items.
+ Communicate order issues and delays with customers.
+ Create and convert quotations to sales orders in SAP.
+ Ensure order accuracy and completeness in ERP.
**Key Experience & Capabilities:**
+ Open to fresh graduates with strong learning agility and growth potential.
+ Excellent communication skills-verbal, written, and phone etiquette.
+ Proactive, eager to learn, and a natural problem-solver.
+ Strong prioritization and analytical skills.
+ Comfortable working in fast-paced, high-pressure environments.
+ Customer-focused and results-driven mindset.
+ Familiarity with order management tools, SAP, and Salesforce (SFDC) is a plus.
+ Proficient in Microsoft Office, especially Excel.
+ Willing to work on public holidays and beyond standard hours.
+ Experience supporting Pacific region customers preferred.
+ Basic understanding of operations, inventory, and customer relationship management.
+ Advantageous to have contact center experience (inbound calls, emails, live chat).
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: More**
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement .
If a disability prevents you from applying for a job through our website, e-mail No other requests will be acknowledged.
**Copyright © 2024 Honeywell International Inc.**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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This advertiser has chosen not to accept applicants from your region.
0
Customer Experience Executive
Kuala Lumpur, Kuala Lumpur
PT Mitrausaha Indonesia Grup
Posted today
Job Viewed
Job Description
Funding Societies | Modalku
is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values: Grow Relentlessly:
Strive to become our best, most authentic selves. Enable Teamwork, Disable Politics:
Only by forging togetherness, we help each other succeed. Test Measure Act:
Stay curious and reinvent ourselves, through innovation and experimentation. Focus on Impact:
Create impact through bias for action and tangible results. Serve with Obsession:
Build win-win relationships for the long-term by having a customer obsession. We are looking for a
customer centric individual
who has a knack for continuous improvement for our dynamic and lean CX team. Our ideal teammate should be good at
engaging leads
in our conversion funnel, mainly focusing on converting leads to
potential investors
throughout the customer journey. You should enjoy working in a fast-paced start-up environment. What you will do: Delivering a best in class customer experience in person and via our omni-channel support. Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationships. On-boarding customers by processing their applications and performing KYC checks. Perform any day-to-day operational tasks under CX team’s portfolio. Assist in preparing reports. Taking ownership of customer success metrics, from a company to a personal level. Demonstrating strong personal values and a commitment that is in line with our mission and company values. What we are looking for: 1 - 2 years experience in Customer Experience or Customer Support. Fluency in written and spoken English and Malay. Fluency in Chinese will be a huge added advantage. Experience in both handling customers’ inquiries and operation will be an added advantage. Experience in Excel and report preparation. Good critical thinking skills, self-motivated, meticulous and able to work independently to achieve defined targets. Persuasive and possesses strong inter-personal skills and able to maintain strong client relationships. You’re the first to roll up your sleeve in any BAU and ad-hoc tasks. Having experience in the financial services or fintech industries will be an advantage. What it is in for you: Explore and contribute to continuous improvement projects. Solve problems and challenge the status quo in our daily tasks. Discretion on how to apply a vast array of metrics and data to solve challenging and interesting problems. Assist Managers on all things that impact the customer experience, including process, automation, UI/UX and much more. Benefits: Time off:
We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries. Flexible Working:
We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life. Medical Benefits:
We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too. Mental Health and Wellness:
We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit! Learning & Development:
We believe learning should never end and we support everyone with curated learning programs on our internal learning platform. Tech Support:
We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.
#J-18808-Ljbffr
is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values: Grow Relentlessly:
Strive to become our best, most authentic selves. Enable Teamwork, Disable Politics:
Only by forging togetherness, we help each other succeed. Test Measure Act:
Stay curious and reinvent ourselves, through innovation and experimentation. Focus on Impact:
Create impact through bias for action and tangible results. Serve with Obsession:
Build win-win relationships for the long-term by having a customer obsession. We are looking for a
customer centric individual
who has a knack for continuous improvement for our dynamic and lean CX team. Our ideal teammate should be good at
engaging leads
in our conversion funnel, mainly focusing on converting leads to
potential investors
throughout the customer journey. You should enjoy working in a fast-paced start-up environment. What you will do: Delivering a best in class customer experience in person and via our omni-channel support. Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationships. On-boarding customers by processing their applications and performing KYC checks. Perform any day-to-day operational tasks under CX team’s portfolio. Assist in preparing reports. Taking ownership of customer success metrics, from a company to a personal level. Demonstrating strong personal values and a commitment that is in line with our mission and company values. What we are looking for: 1 - 2 years experience in Customer Experience or Customer Support. Fluency in written and spoken English and Malay. Fluency in Chinese will be a huge added advantage. Experience in both handling customers’ inquiries and operation will be an added advantage. Experience in Excel and report preparation. Good critical thinking skills, self-motivated, meticulous and able to work independently to achieve defined targets. Persuasive and possesses strong inter-personal skills and able to maintain strong client relationships. You’re the first to roll up your sleeve in any BAU and ad-hoc tasks. Having experience in the financial services or fintech industries will be an advantage. What it is in for you: Explore and contribute to continuous improvement projects. Solve problems and challenge the status quo in our daily tasks. Discretion on how to apply a vast array of metrics and data to solve challenging and interesting problems. Assist Managers on all things that impact the customer experience, including process, automation, UI/UX and much more. Benefits: Time off:
We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries. Flexible Working:
We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life. Medical Benefits:
We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too. Mental Health and Wellness:
We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit! Learning & Development:
We believe learning should never end and we support everyone with curated learning programs on our internal learning platform. Tech Support:
We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
1
Specialist, Customer Experience
Kuala Lumpur, Kuala Lumpur
Klook
Posted 1 day ago
Job Viewed
Job Description
What You'll Do
Respond to customer inquiries and resolve complaints through call, online chat, and email channels in a timely and courteous manner. Address all customer concerns in alignment with company policies, procedures, and service standards. Proactively identify and assess complex or sensitive issues, escalating them to senior team members or appropriate departments when necessary. Consistently demonstrate a positive, empathetic, and professional attitude to ensure a high-quality customer experience. Accurately document customer interactions, transactions, feedback, and complaints within internal systems to maintain clear and up-to-date records. Process customer requests and resolve issues by making appropriate reservation modifications, strictly adhering to company guidelines, policies, and terms of service. Collaborate effectively with external vendors and service partners to facilitate necessary reservation changes and service coordination. Remain current with internal procedures, product/service updates, and policy changes to provide accurate information and support. Communicate recurring feedback and service insights to relevant departments to contribute to continuous improvement. What You'll Need
Preferably Diploma qualification and above Fresh graduates are encouraged to apply Proficient in English (both verbal and written) Previous experience in customer service is an added advantage Ability to handle business emailing Rotational shift schedule, five days per week (including weekends, public holidays, overnight) Key Skills: Strong problem-solving abilities, clear and professional communication (both verbal and written in English), emotional intelligence, attention to detail, adaptability, and proficiency in CRM or support tools
#J-18808-Ljbffr
Respond to customer inquiries and resolve complaints through call, online chat, and email channels in a timely and courteous manner. Address all customer concerns in alignment with company policies, procedures, and service standards. Proactively identify and assess complex or sensitive issues, escalating them to senior team members or appropriate departments when necessary. Consistently demonstrate a positive, empathetic, and professional attitude to ensure a high-quality customer experience. Accurately document customer interactions, transactions, feedback, and complaints within internal systems to maintain clear and up-to-date records. Process customer requests and resolve issues by making appropriate reservation modifications, strictly adhering to company guidelines, policies, and terms of service. Collaborate effectively with external vendors and service partners to facilitate necessary reservation changes and service coordination. Remain current with internal procedures, product/service updates, and policy changes to provide accurate information and support. Communicate recurring feedback and service insights to relevant departments to contribute to continuous improvement. What You'll Need
Preferably Diploma qualification and above Fresh graduates are encouraged to apply Proficient in English (both verbal and written) Previous experience in customer service is an added advantage Ability to handle business emailing Rotational shift schedule, five days per week (including weekends, public holidays, overnight) Key Skills: Strong problem-solving abilities, clear and professional communication (both verbal and written in English), emotional intelligence, attention to detail, adaptability, and proficiency in CRM or support tools
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
2
Customer Experience Associate
Kuala Lumpur, Kuala Lumpur
ARBA Travel
Posted 6 days ago
Job Viewed
Job Description
Customer Experience Associate
ARBA Travel marries humane with technology to build a better travel experience. We aim to become leading Travel Company in Halal Tourism which valued at $250 Billion worldwide. We work only with A-Talent. We favor hiring from diverse backgrounds, not just in tourism! Our team spans various disciplines from top universities worldwide : Finance, Engineering, Political Economy, Biotech, Actuarial Science, Computer Science, Sales, Digital Marketing, Islamic Studies, and Tourism. Your Mission You are responsible for delivering
gold standards customer experience
by designing the perfect ARBA Customer Journey during Pre-Trip, During Trip & Post-Trip. As the friendly face behind the screen, you'll be the
go-to guru for ARBA Travellers
seeking assistance. Whether they reach out via WhatsApp, email, or phone call, your mission is to dazzle them with your quick wit and unwavering helpfulness. Skillsets & Requirement Empathy is a must
: It is very important for ARBA Travel’s Customer Experience to have decent sensibility when offering consultation, troubleshooting, listening to customer’s concern or when resolving any issues. Good in communication
: You are good at choosing the right words on the right time to the right person. EPF, SOCSO Health allowance Cost of living allowance Work-From-Anywhere Days Join Company’s Domestic or Oversea trip Access to growth courses. We are
hiring urgently ! If you’re passionate about delivering exceptional customer experiences and are ready to start immediately, we’d love to hear from you. Apply today and be part of ARBA’s journey! We are an equal opportunities employer and welcome applications from all qualified candidates.
#J-18808-Ljbffr
ARBA Travel marries humane with technology to build a better travel experience. We aim to become leading Travel Company in Halal Tourism which valued at $250 Billion worldwide. We work only with A-Talent. We favor hiring from diverse backgrounds, not just in tourism! Our team spans various disciplines from top universities worldwide : Finance, Engineering, Political Economy, Biotech, Actuarial Science, Computer Science, Sales, Digital Marketing, Islamic Studies, and Tourism. Your Mission You are responsible for delivering
gold standards customer experience
by designing the perfect ARBA Customer Journey during Pre-Trip, During Trip & Post-Trip. As the friendly face behind the screen, you'll be the
go-to guru for ARBA Travellers
seeking assistance. Whether they reach out via WhatsApp, email, or phone call, your mission is to dazzle them with your quick wit and unwavering helpfulness. Skillsets & Requirement Empathy is a must
: It is very important for ARBA Travel’s Customer Experience to have decent sensibility when offering consultation, troubleshooting, listening to customer’s concern or when resolving any issues. Good in communication
: You are good at choosing the right words on the right time to the right person. EPF, SOCSO Health allowance Cost of living allowance Work-From-Anywhere Days Join Company’s Domestic or Oversea trip Access to growth courses. We are
hiring urgently ! If you’re passionate about delivering exceptional customer experiences and are ready to start immediately, we’d love to hear from you. Apply today and be part of ARBA’s journey! We are an equal opportunities employer and welcome applications from all qualified candidates.
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
3
Customer Experience Specialist
Kuala Lumpur, Kuala Lumpur
PERSOL APAC
Posted 9 days ago
Job Viewed
Job Description
Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat). Required to support combination of company products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills. Professionally handle high volume of inquiries from clients and customers across regions such as Hong Kong, Taiwan, and China. You will be accountable for meeting individual (KPIs) and team goals. Understand and deliver business strategies and improve customer services through the execution of self-service. Continuously identify work process improvements and communicate to Team Leaders and (or) Manager. Perform office-based administrative duties whenever required. Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times. Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc. We are looking for individuals that have an excellent command of spoken and written English & Mandarin (Cantonese speaking is an added advantage to interact with customers from Hong Kong). Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused. Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills. Analytical thinking and high problem-solving skills. Stress tolerance and able to work under pressured environment. Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels. Able to work on public holidays and weekends. Seniority level
Associate Employment type
Full-time Job function
Customer Service Industries
Accommodation and Food Services Referrals increase your chances of interviewing at PERSOL APAC by 2x Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
#J-18808-Ljbffr
Associate Employment type
Full-time Job function
Customer Service Industries
Accommodation and Food Services Referrals increase your chances of interviewing at PERSOL APAC by 2x Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
#J-18808-Ljbffr
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4
Customer Experience Professional
Kuala Lumpur, Kuala Lumpur
Honeywell
Posted 17 days ago
Job Viewed
Job Description
Job Description THE FUTURE IS WHAT WE MAKE IT. Customer Experience Professional Kuala Lumpur, Malaysia Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future. Make the Best You. Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements. Join Us and Make an Impact. As a Customer Experience Professional, you hold a key role in coordinating and providing support to order management customer services tasks, responsible for end-to-end order processing in SAP (order entry, administration, shipping, invoicing). Key Responsibilities
Process customer orders and bookings in SAP. Confirm orders with sales and customers. Share proforma invoices for payment when needed. Handle RMAs, shipping errors, and warranty requests. Issue debit and credit notes. Monitor open orders and update status/ETA. Coordinate with procurement for out-of-stock items. Communicate order issues and delays with customers. Create and convert quotations to sales orders in SAP. Ensure order accuracy and completeness in ERP. Key Experience & Capabilities:
Open to fresh graduates with strong learning agility and growth potential. Excellent communication skills—verbal, written, and phone etiquette. Proactive, eager to learn, and a natural problem-solver. Strong prioritization and analytical skills. Comfortable working in fast-paced, high-pressure environments. Customer-focused and results-driven mindset. Familiarity with order management tools, SAP, and Salesforce (SFDC) is a plus. Proficient in Microsoft Office, especially Excel. Willing to work on public holidays and beyond standard hours. Experience supporting Pacific region customers preferred. Basic understanding of operations, inventory, and customer relationship management. Advantageous to have contact center experience (inbound calls, emails, live chat). Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on how we process your information in the job application process, please refer to
honeywell.com/us/en/privacy-statement . If a disability prevents you from applying for a job through our website, e-mail
.
#J-18808-Ljbffr
Process customer orders and bookings in SAP. Confirm orders with sales and customers. Share proforma invoices for payment when needed. Handle RMAs, shipping errors, and warranty requests. Issue debit and credit notes. Monitor open orders and update status/ETA. Coordinate with procurement for out-of-stock items. Communicate order issues and delays with customers. Create and convert quotations to sales orders in SAP. Ensure order accuracy and completeness in ERP. Key Experience & Capabilities:
Open to fresh graduates with strong learning agility and growth potential. Excellent communication skills—verbal, written, and phone etiquette. Proactive, eager to learn, and a natural problem-solver. Strong prioritization and analytical skills. Comfortable working in fast-paced, high-pressure environments. Customer-focused and results-driven mindset. Familiarity with order management tools, SAP, and Salesforce (SFDC) is a plus. Proficient in Microsoft Office, especially Excel. Willing to work on public holidays and beyond standard hours. Experience supporting Pacific region customers preferred. Basic understanding of operations, inventory, and customer relationship management. Advantageous to have contact center experience (inbound calls, emails, live chat). Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on how we process your information in the job application process, please refer to
honeywell.com/us/en/privacy-statement . If a disability prevents you from applying for a job through our website, e-mail
.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Customer Experience Executive
Kuala Lumpur, Kuala Lumpur
Funding Societies
Posted 18 days ago
Job Viewed
Job Description
Funding Societies | Modalku
is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values: Grow Relentlessly:
Strive to become our best, most authentic selves. Enable Teamwork, Disable Politics:
Only by forging togetherness, we help each other succeed. Test Measure Act:
Stay curious and reinvent ourselves, through innovation and experimentation. Focus on Impact:
Create impact through bias for action and tangible results. Serve with Obsession:
Build win-win relationships for the long-term by having a customer obsession. We are looking for a
customer centric individual
who has a knack for continuous improvement for our dynamic and lean CX team. Our ideal teammate should be good at
engaging leads
in our conversion funnel, mainly focusing on converting leads to
potential investors
throughout the customer journey. You should enjoy working in a fast-paced start-up environment. What you will do: Deliver a best-in-class customer experience in person and via our omni-channel support. Engage customers with speed, empathy, and effectiveness, while building trust-based and enduring relationships. On-board customers by processing their applications and performing KYC checks. Perform any day-to-day operational tasks under the CX team’s portfolio. Assist in preparing reports. Take ownership of customer success metrics, from a company to a personal level. Demonstrate strong personal values and a commitment that is in line with our mission and company values. What we are looking for: 1 - 2 years experience in Customer Experience or Customer Support. Fluency in written and spoken English and Malay. Fluency in Chinese will be a huge added advantage. Experience in both handling customers’ inquiries and operations will be an added advantage. Experience in Excel and report preparation. Good critical thinking skills, self-motivated, meticulous, and able to work independently to achieve defined targets. Persuasive with strong interpersonal skills and able to maintain strong client relationships. Willingness to roll up your sleeves for any BAU and ad-hoc tasks. Experience in the financial services or fintech industries will be an advantage. What it is in for you: Explore and contribute to continuous improvement projects. Solve problems and challenge the status quo in our daily tasks. Discretion on how to apply a vast array of metrics and data to solve challenging and interesting problems. Assist Managers on all things that impact the customer experience, including process, automation, UI/UX and much more. Benefits: Time off:
We offer flexible paid vacations as well as many other observed holidays by country. We also encourage our team to take a day off for special occasions like birthdays and work anniversaries. Flexible Working:
We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each individual's working style and personal life. Medical Benefits:
We offer health insurance coverage for our employees and dependents. Mental Health and Wellness:
We engage partners to provide well-being coaching and have our Great FSMK Workout sessions to keep everyone healthy and fit! Learning & Development:
We support everyone with curated learning programs on our internal learning platform. Tech Support:
We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.
#J-18808-Ljbffr
is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values: Grow Relentlessly:
Strive to become our best, most authentic selves. Enable Teamwork, Disable Politics:
Only by forging togetherness, we help each other succeed. Test Measure Act:
Stay curious and reinvent ourselves, through innovation and experimentation. Focus on Impact:
Create impact through bias for action and tangible results. Serve with Obsession:
Build win-win relationships for the long-term by having a customer obsession. We are looking for a
customer centric individual
who has a knack for continuous improvement for our dynamic and lean CX team. Our ideal teammate should be good at
engaging leads
in our conversion funnel, mainly focusing on converting leads to
potential investors
throughout the customer journey. You should enjoy working in a fast-paced start-up environment. What you will do: Deliver a best-in-class customer experience in person and via our omni-channel support. Engage customers with speed, empathy, and effectiveness, while building trust-based and enduring relationships. On-board customers by processing their applications and performing KYC checks. Perform any day-to-day operational tasks under the CX team’s portfolio. Assist in preparing reports. Take ownership of customer success metrics, from a company to a personal level. Demonstrate strong personal values and a commitment that is in line with our mission and company values. What we are looking for: 1 - 2 years experience in Customer Experience or Customer Support. Fluency in written and spoken English and Malay. Fluency in Chinese will be a huge added advantage. Experience in both handling customers’ inquiries and operations will be an added advantage. Experience in Excel and report preparation. Good critical thinking skills, self-motivated, meticulous, and able to work independently to achieve defined targets. Persuasive with strong interpersonal skills and able to maintain strong client relationships. Willingness to roll up your sleeves for any BAU and ad-hoc tasks. Experience in the financial services or fintech industries will be an advantage. What it is in for you: Explore and contribute to continuous improvement projects. Solve problems and challenge the status quo in our daily tasks. Discretion on how to apply a vast array of metrics and data to solve challenging and interesting problems. Assist Managers on all things that impact the customer experience, including process, automation, UI/UX and much more. Benefits: Time off:
We offer flexible paid vacations as well as many other observed holidays by country. We also encourage our team to take a day off for special occasions like birthdays and work anniversaries. Flexible Working:
We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each individual's working style and personal life. Medical Benefits:
We offer health insurance coverage for our employees and dependents. Mental Health and Wellness:
We engage partners to provide well-being coaching and have our Great FSMK Workout sessions to keep everyone healthy and fit! Learning & Development:
We support everyone with curated learning programs on our internal learning platform. Tech Support:
We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.
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6
Lead - Customer Experience
Kuala Lumpur, Kuala Lumpur
Sutherland
Posted 18 days ago
Job Viewed
Job Description
Overview
Lead - Customer Experience role at Sutherland, located in Kuala Lumpur, Malaysia. We are seeking an organized and goal-oriented person to join the team as a Lead - Customer Experience. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you. Responsibilities
The responsibilities described in the original posting align with a front-line quality-focused role. The Quality Analyst is responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers. The Quality Specialist focuses on evaluating transactions to ensure all required processes and guidelines are followed to deliver high levels of customer experience and employee engagement, while driving KPI performance at or above critical goals. This individual is responsible for completing all assigned transaction evaluations and attending all internal and external calibration sessions as assigned. Define Sutherland’s reputation by overseeing and managing performance and service quality to guarantee customer satisfaction. Strengthen relationships by establishing and maintaining communication with clients and/or team members. Qualifications
Six months experience in process transformation Ability to work in MS Office Ability to work in a fast-paced environment Proactive ability in developing trust and professional rapport with employees and team members; able to work as a team player Strong analytical skills; able to interpret data, identify trends, and suggest improvements Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner Seniority level
Associate Employment type
Full-time Job function
Quality Assurance Industries
Outsourcing/Offshoring Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Lead - Customer Experience role at Sutherland, located in Kuala Lumpur, Malaysia. We are seeking an organized and goal-oriented person to join the team as a Lead - Customer Experience. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you. Responsibilities
The responsibilities described in the original posting align with a front-line quality-focused role. The Quality Analyst is responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers. The Quality Specialist focuses on evaluating transactions to ensure all required processes and guidelines are followed to deliver high levels of customer experience and employee engagement, while driving KPI performance at or above critical goals. This individual is responsible for completing all assigned transaction evaluations and attending all internal and external calibration sessions as assigned. Define Sutherland’s reputation by overseeing and managing performance and service quality to guarantee customer satisfaction. Strengthen relationships by establishing and maintaining communication with clients and/or team members. Qualifications
Six months experience in process transformation Ability to work in MS Office Ability to work in a fast-paced environment Proactive ability in developing trust and professional rapport with employees and team members; able to work as a team player Strong analytical skills; able to interpret data, identify trends, and suggest improvements Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner Seniority level
Associate Employment type
Full-time Job function
Quality Assurance Industries
Outsourcing/Offshoring Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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7
Lead - Customer Experience
Kuala Lumpur, Kuala Lumpur
Sutherland Global
Posted 18 days ago
Job Viewed
Job Description
Company Description:
Sutherland is seeking an organized and goal-oriented person to join us as a Lead - Customer Experience. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description:
Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers. The key focus of the Quality Analyst is to evaluate transactions to ensure all required processes and guidelines are followed, delivering the highest levels of customer experience and employee engagement while driving KPI performance at or above all critical goals. This individual is responsible for completing all assigned transaction evaluations and attending all internal and external calibration sessions as assigned. Quality Analysts in this role get to: Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Strengthen relationships: Establish and maintain communication with clients and/or team members. Qualifications:
Our most successful candidate will have: Six months of experience in process transformation Ability to work in MS Office Ability to work in a fast-paced environment Proactive ability to develop trust and professional rapport with employees and team members; work as a team player Strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner
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Sutherland is seeking an organized and goal-oriented person to join us as a Lead - Customer Experience. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description:
Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers. The key focus of the Quality Analyst is to evaluate transactions to ensure all required processes and guidelines are followed, delivering the highest levels of customer experience and employee engagement while driving KPI performance at or above all critical goals. This individual is responsible for completing all assigned transaction evaluations and attending all internal and external calibration sessions as assigned. Quality Analysts in this role get to: Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Strengthen relationships: Establish and maintain communication with clients and/or team members. Qualifications:
Our most successful candidate will have: Six months of experience in process transformation Ability to work in MS Office Ability to work in a fast-paced environment Proactive ability to develop trust and professional rapport with employees and team members; work as a team player Strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner
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8
Lead - Customer Experience
Kuala Lumpur, Kuala Lumpur
Sutherland
Posted 18 days ago
Job Viewed
Job Description
Company Description Sutherland is seeking an organized and goal-oriented person to join us as a Lead - Customer Experience. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description
Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers. The Quality Specialist's key focus is to evaluate transactions to ensure all required processes and guidelines are followed to ensure the delivery of the highest levels of customer experience and employee engagement, while driving KPI performance at or above all critical goals. This individual is responsible for completing all assigned transaction evaluations and attending all internal and external calibration sessions as assigned. Quality Analysts in this role get to: Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Strengthen relationships: Establish and maintain communication with clients and/or team members. Qualifications
Our most successful candidate will have: Six months experience in process transformation. Ability to work in MS Office. Ability to work in a fast-paced environment. Proactive ability in developing trust and professional rapport with employees and team members, and work as a team player. Strong analytical skills, able to interpret data, identify trends, and make suggestions for improvements. Strong verbal and written communication skills, able to communicate in a clear, constructive, and professional manner.
#J-18808-Ljbffr
Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers. The Quality Specialist's key focus is to evaluate transactions to ensure all required processes and guidelines are followed to ensure the delivery of the highest levels of customer experience and employee engagement, while driving KPI performance at or above all critical goals. This individual is responsible for completing all assigned transaction evaluations and attending all internal and external calibration sessions as assigned. Quality Analysts in this role get to: Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Strengthen relationships: Establish and maintain communication with clients and/or team members. Qualifications
Our most successful candidate will have: Six months experience in process transformation. Ability to work in MS Office. Ability to work in a fast-paced environment. Proactive ability in developing trust and professional rapport with employees and team members, and work as a team player. Strong analytical skills, able to interpret data, identify trends, and make suggestions for improvements. Strong verbal and written communication skills, able to communicate in a clear, constructive, and professional manner.
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9