9,643 Customer Satisfaction jobs in Malaysia

Job Responsibility:

• Respond to queries from parents, students, and tutors via various communication platforms
• Explain services, packages, tutor availability, and payment options
• Address and resolve customer concerns or escalate as needed.
• Maintain and update schedules, attendance, and payment records.
• Follow up with clients for feedback and satisfaction.
• Promote engagement through information on promotions and new services.
• Provide exceptional customer support aligned with SifuTutor’s values.

Job Requirements:

• Able to communicate well with potential and existing customers.
• Proficient in English will be an added advantage.
• Committed to achieve daily and monthly target.

Job Benefits:

• EPF, SOCSO dan EIS.
• Monthly commission of RM100-400.
• Monthly bonuses.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Customer Service

Industries: Technology, Information and Internet

About your role

As a part of Customer Experience team, you will handle both inbound and outbound calls, engaging with the customers to provide information, resolve inquiries, and coordinate appointments using company-provided leads. This is a structured, target-driven position requiring excellent communication skills, attention to detail, and a strong customer-focused mindset. You will work closely with internal teams to ensure a seamless service journey while meeting defined performance metrics. This role is ideal for individuals who thrive in high-activity environments and are motivated by clear objectives and attractive incentives.

Jobs Descriptions

• Enhance customer experience by actively promoting and clearly explaining Carro's products and services.
• Manage inbound and outbound calls, ensuring prompt, professional, and effective communication with customers.
• Handle and nurture lead from Carro's online channels, calls, social media, and other platforms to deliver seamless end-to-end service.
• Assist customers with requests for service quotations, financing options, and retail inquiries accurately and efficiently.
• Coordinate qualified leads to the appropriate teams to maintain smooth operations and timely follow-ups.
• Respond to all enquiries quickly to meet Average Handling Time (AHT), First Call Resolution (FCR), and Turnaround Time (TAT) targets.
• Resolve customer complaints by coordinating with internal departments to ensure timely and effective resolutions.
• Support Carro's customer satisfaction objectives by maintaining high service standards in line with Net Promoter Score (NPS) targets.
• Ensure adherence to process and quality standards in all customer communications in line with quality assurance requirements.

Requirements

• Minimum SPM, Diploma, Degree, or equivalent qualification.
• Willing to work on an alternate 6-day schedule, including weekends and public holidays.
• At least two years of experience in a related field; experience in dealership, automotive customer experience, sales, or service advisor roles is highly preferred.
• Proficient in Microsoft Office and call centre systems.
• Skilled in handling inbound calls, email servicing, live chat, and social media interactions.
• Strong organisational, communication, negotiation, and management skills.
• Able to work independently with minimal supervision and maintain a proactive "can-do" attitude.
• Previous experience in customer service or call centre environments is an advantage.

About Carro

Carro has carved out a reputation as Southeast Asia's largest online automotive marketplace. This tech unicorn is a people-centric business with over 4,000 employees in 7 countries who speak 9 languages. Working here, you'll be part of a diverse, inclusive, team that drives innovation and change, and find a place that supports your growth and development. Visit us at

Why work with Carro?

• Join the region's largest online automotive marketplace with offices in 7 countries.
• Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine learning
• Formal and informal learning and development programmes to support your growth and career progression.
• Comprehensive benefits including medical, insurance and wellbeing.
• Flexible working arrangements upon request.
• Learn from some of the most experienced mentors in the technology and automotive space.
• Meet and interact with colleagues from all around Asia.
• Pursue opportunities to work at departments in other countries and regions.
• Diverse and inclusive working environment with modern workspaces.
• Fun and engaging employee events, initiatives, and celebrations.

No degree? No experience?

Just a good heart, a curious mind, and a smile that makes people feel seen?

That's more than enough.

At
Revolution Runners Sdn Bhd

, we don't wait for perfect candidates—we grow them.

If you're ready to learn fast, lead boldly, and build something meaningful, we're ready for you.

We welcome:

• SPM holders, fresh grads, career switchers
• Learners with a student mindset
• People who bring warmth, not just skill

You'll be:

• Drive awareness for the clients
• Making customers feel valued, not just served
• Turning everyday moments into lasting impressions

You'll gain:

• Fast-track career growth (we promote from within)
• A vibrant, inclusive team that celebrates effort
• Travel opportunities—local and international

Spots are limited—and we move fast.

If you wait, someone else might take the opportunity that was meant for you.

Apply now. We'll be in touch within 24–48 hours.

Key responsibility:

• Ensure a positive onboarding experience for both new and established customers and build strong and collaborative relationship.
• Providing excellent customer experience through utilizing company's practices, strategies, technologies and analysis to manage interactions with customers with the ability to align customers' expectation upfront & to be able to respond with suggested solutions
• Primary point of contact for a portfolio of direct transport customers, understand their business drivers, needs and requirement and serve their needs within client's local and global policies, SOPs, guidelines and procedures and regulations.
• Ensure the smooth execution of the end-to-end shipments lifecycle by working closely with the customers as well as internal stakeholders
• Collaborate and communicate professionally with internal stakeholders to ensure alignment and effective communication.
• Lead digital adoption discussions with customers as well as cross sell and upsell logistic and services.
• Support sales pipeline and ensure all opportunities for selling products and services are capitalized on to maximize profitability.
• Actively seek out and act on continuous improvement opportunities both in relation to customers and internal/external stakeholders

Min requirement:

• Proficient in English, Malay and Mandarin as the role will be supporting China's market
• Some experience in logistic and supply chain, candidate with manufacturing and industrial background are welcome to apply.

Customer Experience Analyst

We're looking for a sharp, strategic thinker with strong analytical skills and a hands-on approach to join our team as a Customer Experience Analyst. In this role, you'll drive process improvement initiatives using Lean Six Sigma methodologies, turning customer insights into actionable strategies that enhance experiences and deliver real business value. If you thrive where data, process, and customer experience meet, this is your chance to make a meaningful impact across the banking industry

What You'll Do

• Perform  deep-dive analysis of customer feedback across multiple channels to uncover sentiment, trends, and CX opportunities
• Collaborate with cross-functional teams to reimagine processes and deliver customer-centric solutions
• Apply Lean Six Sigma methodologies to identify inefficiencies and drive measurable improvements
• Translate complex data into actionable insights that shape strategy and enhance customer satisfaction
• Support transformation initiatives that align with our Group's vision for innovation and operational excellence

What You Bring

Experience & Qualifications:

• Bachelor's degree or professional qualification in Business, Finance, or related field
• Lean Six Sigma Green Belt (preferred)
• Minimum 8 years' experience, including 3+ years in process improvement or business analysis roles
• Strong understanding of banking products, services, and regulatory frameworks

Skills & Competencies:

• Proven ability to lead cross-functional projects and influence senior stakeholders
• Expertise in customer experience strategy, business analysis, and process re-engineering
• Exceptional communication and storytelling skills—able to turn data into compelling narratives
• Passion for continuous improvement and driving change across diverse teams

Why Join Us?

• Be part of a forward-thinking team shaping the future of banking
• Work on high-impact projects that directly improve customer lives
• Collaborate with leaders across the region in a culture that values innovation and teamwork

Same Posting Description for Internal and External Candidates

WALK-IN INTERVIEW – CUSTOMER EXPERIENCE (INBOUND / OUTBOUND CALLS)

Join our dynamic team and be part of a leading automotive group

Interview Location: Carro (Formerly known as myTukar) Malaysia HQ

Address: Level 10, Tower 3B, UOA Business Park, Unit 3B-10-01, No. 1, Jalan Pengaturcara U1/51, Section U1, 40150 Shah Alam, Selangor

Date: 8 & 9 October 2025 (Wednesday & Thursday)

Time: 10.00 AM – 5:00 PM

Attire: Smart Casual

Documents to Bring: Resume, copy of IC, and copy academic certificates

Walk in with confidence and drive your career forward with CARRO

We look forward to meeting you

Submit your application here

Pay range and compensation package

Benefit from a competitive package with attractive perks and real income growth potential.

About your role

As part of our Customer Experience team, your main responsibility is to enhance customer satisfaction by actively promoting and clearly explaining Carro's products and services. This is a high-engagement, service-oriented role where you will manage inbound and outbound calls, nurture leads from multiple online and offline channels, and deliver seamless end-to-end support to customers.

What you'll be doing

• Enhance customer experience by actively promoting and clearly explaining Carro's products and services.
• Manage inbound and outbound calls, ensuring prompt, professional, and effective communication with customers.
• Handle and nurture lead from Carro's online channels, calls, social media, and other platforms to deliver seamless end-to-end service.
• Assist customers with requests for service quotations, financing options, and retail inquiries accurately and efficiently.
• Coordinate qualified leads to the appropriate teams to maintain smooth operations and timely follow-ups.
• Respond to all enquiries quickly to meet Average Handling Time (AHT), First Call Resolution (FCR), and Turnaround Time (TAT) targets.
• Resolve customer complaints by coordinating with internal departments to ensure timely and effective resolutions.

Requirements

• Willing to work on an alternate 6-day schedule, including weekends and public holidays.
• At least two years of experience in a related field; experience in dealership, automotive customer experience, sales, or service advisor roles is highly preferred.
• Proficient in Microsoft Office and call centre systems.
• Skilled in handling inbound calls, email servicing, live chat, and social media interactions.
• Strong organisational, communication, negotiation, and management skills.
• Able to work independently with minimal supervision and maintain a proactive "can-do" attitude.
• Previous experience in customer service or call centre environments is an advantage.

Work Schedule & Hours

Embrace a 6-day work week with rotational rest days — ideal for those who thrive in a dynamic sales environment and value flexibility in their schedule.

Operation Hours:

• Your shift will be a total of 45 hours per week over 6 days shift
• Your weekly schedule will be thoughtfully arranged by your supervisor to support both business needs and team balance.

About Carro

Carro has carved out a reputation as Southeast Asia's largest online automotive marketplace. This tech unicorn is a people-centric business with over 4,000 employees in 7 countries who speak 9 languages. Working here, you'll be part of a diverse, inclusive, team that drives innovation and change, and find a place that supports your growth and development. Visit us at

Why work with Carro?

• Join the region's largest online automotive marketplace with offices in 7 countries.
• Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine learning.
• Formal and informal learning and development programmes to support your growth and career progression.
• Comprehensive benefits including medical, insurance and wellbeing.
• Learn from some of the most experienced mentors in the technology and automotive space.
• Meet and interact with colleagues from all around Asia.
• Pursue opportunities to work at departments in other countries and regions.
• Diverse and inclusive working environment with modern workspaces.
• Fun and engaging employee events, initiatives, and celebrations.

This is an exceptional opportunity to take ownership of the complete customer journey in the corporate training and education sector. You'll serve as the crucial bridge between clients and internal teams, ensuring outstanding service delivery. From onboarding through post-program engagement, you'll manage corporate client relationships and coordinate complex logistics. This role offers excellent exposure to B2B relationship management while providing the opportunity to drive continuous improvement in service quality and operational efficiency.

• Client Journey Ownership: Take complete ownership of the client experience after handover from sales, serving as the primary contact for all post-sale coordination and ensuring seamless transition from acquisition to successful program delivery and beyond.
• Cross-Functional Bridge: Act as the strategic link between clients and internal teams, ensuring expectations are clearly aligned and consistently delivered upon across all touchpoints.
• Onboarding Excellence: Manage comprehensive onboarding communication processes, coordinate course schedules effectively, and proactively resolve client issues to maintain high satisfaction levels.
• Venue Coordination: Seamlessly coordinate with hotels, venues, and third-party vendors to ensure flawless delivery of classroom sessions, managing logistics from planning through execution.
• Operational Excellence: Supervise classroom setup, audiovisual support, and on-site issue resolution to guarantee smooth learning experiences while upholding professional standards.
• Team Leadership: Oversee assistants and operations team members, ensuring timely execution of all activities and professional client handling while developing team capabilities.
• Business Growth Support: Contribute to revenue growth by supporting testimonial collection, referral generation, and identifying upsell opportunities during program delivery.
• Data Management: Maintain accurate CRM and course records, collaborating with internal teams to use data insights for optimizing customer experience and operational efficiency.
• Process Optimization: Continuously refine Standard Operating Procedures (SOPs) and workflows to enhance both client satisfaction and internal productivity.

• Language Proficiency: Fluency in spoken and written Chinese (Mandarin) is essential for internal and client communications, along with strong English skills for diverse business interactions.
• Customer Service Experience: At least 1 year of experience in customer service, education, or consulting service delivery, demonstrating understanding of client needs and service excellence principles.
• B2B Client Management: Hands-on experience managing corporate clients and delivering B2B post-sales services is highly preferred, showing ability to handle complex business relationships.
• Event Management: Practical experience in venue and vendor management for events and training programs, demonstrating ability to coordinate multiple stakeholders.
• Team Leadership: Background in supervising service or support teams and customer journey design is preferred, showing leadership capabilities and service delivery optimization skills.
• Tech Savvy: Experience using CRM systems and data analysis tools to drive service excellence and improve operational efficiency.
• Professional Attributes: Customer-centric mindset with strong empathy and ability to maintain composure under pressure, demonstrating resilience and professionalism.
• Organizational Skills: Highly organized, results-oriented professional who can adapt effectively to evolving client needs while maintaining attention to detail.

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We encourage passionate professionals committed to delivering exceptional client experiences to apply for this rewarding opportunity.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Job Responsibility

• Respond to queries from parents, students, and tutors via various communication platformsÂ
• Explain services, packages, tutor availability, and payment optionsÂ
• Address and resolve customer concerns or escalate as needed.
• Maintain and update schedules, attendance, and payment records.
• Follow up with clients for feedback and satisfaction.
• Promote engagement through information on promotions and new services.Â
• Provide exceptional customer support aligned with SifuTutorâs values.

Job Requirements

• Able to communicate well with potential and existing customers.
• Proficient in English will be an added advantage.
• Committed to achieve daily and monthly target.

Job Benefits

• EPF, SOCSO dan EIS.
• Monthly commission of RM
• Monthly bonuses.

Job Description

• Customer and UX Insight: Analyze customer feedback and user interaction data to understand how customers interact with Shopee's app and identify areas for improvements.
• Competitor Research: Conduct market research on competitors to benchmark their customer and user experience against Shopee's, identifying gaps and opportunities.
• Buyer user research : Work closely with product team to suggest improvements or new features based on customer insights.
• E-commerce market scan and monitoring: Stay updated on the latest trends in e-commerce, UX/UI design, customer behavior, and technology to anticipate shifts in customer expectations and market dynamics.
• Projects and process improvement: Drive, track and monitor key Customer Experience-related projects arising from insights.

Requirements

• Have experience either in a Management Consulting, Customer Experience, Market Research or Project Management role from relevant industries (preferably e-commerce or technology)
• Degree in Economics / Engineering
• Critical thinking and problem-solving skills
• Systems thinker with ability to understand the holistic picture and complex considerations
• Able to work with tight deadlines in a fast paced environment
• Able to influence key stakeholders based on findings
• Strong communication skills in English (verbal and written)

• Expert in Google and Microsoft-related products

• Google slides, Google sheets

• Excel, PowerPoint