1253 Customer Relations Manager jobs in Selangor

Job Summary:

Neo Livin is looking for an empathetic and customer-oriented individual to join our team as a Customer Service Representative. This role focuses on providing exceptional support to our customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience. If you are a problem-solver with excellent communication skills and a passion for helping people, this is a great opportunity to be part of a dynamic e-commerce environment.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via email, live chat, and social media in a professional and timely manner.
• Assist customers with product information, order updates, and return/exchange requests.
• Resolve customer issues effectively, escalating complex matters to the relevant team when necessary.

Order Management:

• Monitor customer orders, ensuring accurate and timely updates on order status.
• Collaborate with the order fulfillment team to address and resolve delivery or logistics concerns.
• Assist with tracking and managing after-sales services, including warranties and assembly support.

Feedback Management:

• Collect and document customer feedback to improve the Neo Livin shopping experience.
• Identify recurring issues and suggest process improvements.

Knowledge Building:

• Stay updated on product features, promotions, and company policies to provide accurate information to customers.
• Participate in training sessions to enhance customer service skills and product knowledge.

Administrative Support:

• Handle basic administrative tasks, such as updating customer records and maintaining documentation of support tickets.

Qualifications:

Education:

• Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.

Experience:

• No prior experience required; training will be provided. Experience in customer service or e-commerce is a plus.

Skills:

• Proficiency with computer systems, including Microsoft Office Suite and customer service tools.
• Excellent communication skills, both written and verbal, in English (additional languages are a bonus).
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.

Personal Attributes:

• Friendly and empathetic with a customer-first mindset.
• Professional and approachable demeanor.
• Adaptable to a fast-paced environment and capable of handling changing priorities.
• Team player with a proactive attitude.

What We Offer:

• Competitive salary and benefits package.
• A positive working environment located at Common Ground Jaya One, Petaling Jaya.
• A 5-day workweek, including the flexibility of 4 days on-site and 1 day work from home.
• Opportunities for career growth and personal development.
• A collaborative team culture and supportive management.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role and relevant skills. Applications can be submitted via the form on our website or emailed to with the subject line "Customer Service Application - (Your Name)."

Join us at Neo Livin and help revolutionize the furniture shopping experience!

Job Summary:

Neo Livin is looking for an empathetic and customer-oriented individual to join our team as a Customer Service Representative. This role focuses on providing exceptional support to our customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience. If you are a problem-solver with excellent communication skills and a passion for helping people, this is a great opportunity to be part of a dynamic e-commerce environment.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via email, live chat, and social media in a professional and timely manner.
• Assist customers with product information, order updates, and return/exchange requests.
• Resolve customer issues effectively, escalating complex matters to the relevant team when necessary.

Order Management:

• Monitor customer orders, ensuring accurate and timely updates on order status.
• Collaborate with the order fulfillment team to address and resolve delivery or logistics concerns.
• Assist with tracking and managing after-sales services, including warranties and assembly support.

Feedback Management:

• Collect and document customer feedback to improve the Neo Livin shopping experience.
• Identify recurring issues and suggest process improvements.

Knowledge Building:

• Stay updated on product features, promotions, and company policies to provide accurate information to customers.
• Participate in training sessions to enhance customer service skills and product knowledge.

Administrative Support:

• Handle basic administrative tasks, such as updating customer records and maintaining documentation of support tickets.

Qualifications:

Education:

• Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.

Experience:

• No prior experience required; training will be provided. Experience in customer service or e-commerce is a plus.

Skills:

• Proficiency with computer systems, including Microsoft Office Suite and customer service tools.
• Excellent communication skills, both written and verbal, in English (additional languages are a bonus).
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.

Personal Attributes:

• Friendly and empathetic with a customer-first mindset.
• Professional and approachable demeanor.
• Adaptable to a fast-paced environment and capable of handling changing priorities.
• Team player with a proactive attitude.

What We Offer:

• Competitive salary and benefits package.
• A positive working environment located at Common Ground Jaya One, Petaling Jaya.
• A 5-day workweek, including the flexibility of 4 days on-site and 1 day work from home.
• Opportunities for career growth and personal development.
• A collaborative team culture and supportive management.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role and relevant skills. Applications can be submitted via the form on our website or emailed to with the subject line "Customer Service Application - (Your Name)."

Join us at Neo Livin and help revolutionize the furniture shopping experience!

A Customer Service Representative is responsible for maintaining solid customer relationships by handling queries and concerns promptly and professionally as well as providing customers with day-to-day technical support via email, instant messaging service and telephone.

• Respond with speed to customer enquiries, and handle and resolve customer complaints.
• Manage customer interactions on the company's social media platforms.
• Provide training to customers when necessary.
• Obtain and evaluate all relevant information to handle product and service enquiries.
• Update and upkeep clients' profiles and databases.
• Sort client data to track target customers and initiate a marketing approach to potential clients.
• Explore efficient alternatives to improve Company's database system.
• Identify and provide feedback from customers for continuous improvement
• Provide a commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover.
• Escalate critical issues swiftly and accurately to your superior
• Assist the company and management in other related areas when required or requested
• Train and assist other members of the Customer Support Team when required or requested

• Minimum (1) one year of similar experience in the field.
• Flexible and quick learner, able to adapt to continuously evolving customer needs and product updates.
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
• Ability to effectively communicate, both written and verbally.

• Enjoy work-life balance (5 days a week)
• Attractive remuneration and compensation package will be commensurate with experience and qualifications.

Responsibilities

• Provide professional customer service for service inquiries and feedbacks.
• Understand the full cycle of our business model
• Follow up and respond back to user on timely manner.
• Provide effective solution for customer issue.

• Candidate must Minimum SPM & above
• Required language(s): English & Malay
• Applicants must be willing to work in Shah Alam Seksyen 15
• On job Training provided

Company: Automotive

About the role

We are looking for a friendly and customer-focused Customer Service Representative to join our team at LINK TRANS TRADE SDN. BHD. in Petaling Jaya, Selangor. As a full-time position, you will be the face of our company, providing exceptional customer service and support to our valued clients.

What you'll be doing

• Respond to customer enquiries via phone, email, and social media in a timely and professional manner
• Assist customers with product information, troubleshooting, and order processing
• Handle customer complaints and work to resolve issues to the customer's satisfaction
• Maintain accurate records of customer interactions and follow up as needed
• Proactively identify opportunities to improve customer experience and communication
• Collaborate with other departments to ensure seamless customer service

What we're looking for

• Previous experience in a customer service or retail role, preferably in the Retail & Consumer Products industry
• Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds
• Strong problem-solving and critical thinking skills to handle customer inquiries and complaints effectively
• Proficient in using computer systems and software, including CRM tools
• Enthusiastic, friendly, and committed to providing exceptional customer service
• Ability to work well in a team and adapt to a fast-paced environment

What we offer

At LINK TRANS TRADE SDN. BHD., we are committed to the growth and development of our employees. We offer competitive salary, medical benefits, and opportunities for career advancement. Our company culture values work-life balance, and we provide a supportive, inclusive, and collaborative work environment.

About us

LINK TRANS TRADE SDN. BHD. is a leading provider of consumer goods and retail services in the Retail & Consumer Products industry. With a strong focus on customer satisfaction, we pride ourselves on delivering high-quality products and exceptional service to our clients. Join our dynamic team and be a part of our continued success.

Apply now to become our next Customer Service Representative

The Group is embarking on an exciting expansion journey and is seeking energetic and motivated students to join us as Customer Service Interns. This internship provides valuable hands-on experience in customer engagement, problem-solving, and communication skills, offering you a solid foundation for your future career.

Responsibilities :

• Assist in managing customer interactions through phone, email, and other channels.
• Support in preparing sales documents such as quotations, tenders, and orders.
• Help track open sales orders and monitor incoming shipments.
• Assist in following up with customers on maintenance quotations and contracts.
• Support the team in handling customer requests and updating records in the system.
• Assist in managing spare parts inventory and stock records.
• Carry out other tasks assigned to support daily operations.

What You'll Gain

• Hands-on experience in sales operations and customer support.
• Exposure to order processing and documentation in a professional setting.
• Opportunity to improve communication, coordination, and problem-solving skills.
• Learn how different departments (sales, service, warehouse, etc.) work together.
• Valuable insights into the healthcare and diagnostics industry.

Job Requirement:

• Diploma/Degree in Business Studies, Administration, Management or equivalent.
• Computer literate: MS Office, MS Word, PowerPoint.
• Fluent command of English and Bahasa Malaysia is an added advantage.
• Fresh graduates are welcome to apply.

"Who or what is Corvan?"

Established in 2014, Corvan is a Top 10 brand on Shopee and Lazada specialising in home appliances. We have been featured on outlets including Says, World of Buzz, BFM and ProductNation. Join us today, as we continue to serve hundreds of thousands of customers with our bestselling products such as the Corvan Spot Cleaner and Cordless Vacuum Cleaner.

"Who is your ideal candidate?"

Hopefully, you We're looking for a customer-focused and detail-oriented
Customer Service / Admin Executive
to join our team. In this role, you'll be the bridge between our customers and our internal operations. From providing excellent customer support to handling administrative tasks and coordinating logistics, the ideal candidate will be proactive, organised, and eager to grow with us at Corvan.

"What would my job scope be?"

• Provide exceptional customer service in person and through various channels (phone, email, text, etc.), with a focus on resolving complex and escalated customer issues in a timely and efficient manner
• Build and maintain strong relationships with customers, ensuring that they feel heard and valued
• Liaise with third parties regarding general HQ operations.
• Organised office files, including invoices, couriers' records, and other essential documents.
• Coordinate logistics, including parcel preparation, reverse pickups, courier pickups, and shipping processes.
• Ensure the timely resolution of service tickets, and proactively follow up with customers to ensure their satisfaction
• Manage office supplies stock, research new deals and suppliers.
• Manage data-entry, reporting, and other administrative matters
• Assist in organising various meetings and prepare minutes of meetings.
• Complete any assigned ad-hoc duties

"What are the requirements to apply?"

• Diploma or degree in Business Administration, Communications, or a related field (fresh graduates are encouraged to apply).
• Strong communication skills in both English and Malay, spoken and written.
• Detail-oriented with excellent organisational and problem-solving skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable with digital tools.
• Able to manage multiple tasks, prioritise effectively, and work independently.
• Reliable, self-motivated, and willing to learn.
• High level of integrity and confidentiality in handling company and customer information.
• A customer-first mindset, with the ability to remain patient and empathetic when handling issues.
• Eagerness to grow with Corvan and contribute to the success of the team.

"What are the working hours?"

Monday-Friday (9:30am-6:30pm), Saturday (9:30am-1:00pm)

"Where will I be working at?"

T01 & T02, 3rd Floor, Atria Shopping Gallery, Jalan SS22/23, Damansara Jaya, 47400 Petaling Jaya, Selangor, Malaysia.

"What is the company culture like here?"

We value open, direct, and respectful communication. Some things we live by: Keeping our promises, learning from our mistakes and continuously striving to improve ourselves.

• Maintain B2B (OEM) and B2C (in-house brand) customer accounts and acquire key information.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
• Maintain financial accounts by processing invoice and payment and make sure client complete payment on time.
• Redirect customer inquiry to appropriate department
• Perform customer satisfactory research
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Maintain CRM with existing and potential client.
• Other related duties as instructed by the Management.

Job Requirements:

Minimum Academic Qualification:

Diploma or Degree in Business Administration, Communications, Marketing, or other related fields.

Skills Requirements:

• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-oriented mindset.
• Ability to handle difficult situations and resolve conflicts professionally.
• Proficiency in MS Office, especially Excel and Outlook.
• Good multitasking, time management, and organizational skills.
• Ability to work independently and as part of a team.

Years of Experience Required:

1-2 years of working experience in customer service or a related field._ Fresh graduates are encouraged to apply._

Job Types: Full-time, Fresh graduate

Pay: RM2, RM3,000.00 per month

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion
• Professional development

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Mandarin (Preferred)
• Malay (Preferred)

Work Location: In person

Position: Front Desk Customer Service

Location: Puchong Utama area

Company Overview

A company specializing in wellness and healthcare services, providing clients with comprehensive health consultation and package services.

Job Responsibilities

• Greet walk-in customers and explain available service packages
• Handle billing and cashier duties
• Assist with customer registration
• Perform daily administrative tasks at the front desk

Working Hours

• 6 working days per week
• Hours: 9:00 AM – 5:30 PM
• Off day: Choose one weekday (Monday to Friday), subject to arrangement

Salary & Benefits

• Basic salary: RM 2,500
• Performance-based allowances
• Additional allowance for working on public holidays or on-call days

Requirements

• Able to communicate in Mandarin, basic English required
• Good communication and customer service skills
• Responsible, detail-oriented, and independent
• Able to work well both independently and as part of a team

Interested candidates, please apply via WhatsApp Kai:

011‑

(Agent: "Kosong Satu Satu, dua lima dua lima, enam sembilan lapan tujuh")

Recruitment by Agensi Pekerjaan Talent Focus Sdn Bhd, License No. JTKSM 1383 (No Agent Fee)

Employers looking to hire talent may contact Kai to engage our recruitment services.

Job Type: Full-time

Pay: RM2,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person