602 Customer Relations Manager jobs in Selangor

Job Summary:

Neo Livin is looking for an empathetic and customer-oriented individual to join our team as a Customer Service Representative. This role focuses on providing exceptional support to our customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience. If you are a problem-solver with excellent communication skills and a passion for helping people, this is a great opportunity to be part of a dynamic e-commerce environment.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via email, live chat, and social media in a professional and timely manner.
• Assist customers with product information, order updates, and return/exchange requests.
• Resolve customer issues effectively, escalating complex matters to the relevant team when necessary.

Order Management:

• Monitor customer orders, ensuring accurate and timely updates on order status.
• Collaborate with the order fulfillment team to address and resolve delivery or logistics concerns.
• Assist with tracking and managing after-sales services, including warranties and assembly support.

Feedback Management:

• Collect and document customer feedback to improve the Neo Livin shopping experience.
• Identify recurring issues and suggest process improvements.

Knowledge Building:

• Stay updated on product features, promotions, and company policies to provide accurate information to customers.
• Participate in training sessions to enhance customer service skills and product knowledge.

Administrative Support:

• Handle basic administrative tasks, such as updating customer records and maintaining documentation of support tickets.

Qualifications:

Education:

• Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.

Experience:

• No prior experience required; training will be provided. Experience in customer service or e-commerce is a plus.

Skills:

• Proficiency with computer systems, including Microsoft Office Suite and customer service tools.
• Excellent communication skills, both written and verbal, in English (additional languages are a bonus).
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.

Personal Attributes:

• Friendly and empathetic with a customer-first mindset.
• Professional and approachable demeanor.
• Adaptable to a fast-paced environment and capable of handling changing priorities.
• Team player with a proactive attitude.

What We Offer:

• Competitive salary and benefits package.
• A positive working environment located at Common Ground Jaya One, Petaling Jaya.
• A 5-day workweek, including the flexibility of 4 days on-site and 1 day work from home.
• Opportunities for career growth and personal development.
• A collaborative team culture and supportive management.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role and relevant skills. Applications can be submitted via the form on our website or emailed to with the subject line "Customer Service Application - (Your Name)."

Join us at Neo Livin and help revolutionize the furniture shopping experience!

Job Summary:

Neo Livin is looking for an empathetic and customer-oriented individual to join our team as a Customer Service Representative. This role focuses on providing exceptional support to our customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience. If you are a problem-solver with excellent communication skills and a passion for helping people, this is a great opportunity to be part of a dynamic e-commerce environment.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via email, live chat, and social media in a professional and timely manner.
• Assist customers with product information, order updates, and return/exchange requests.
• Resolve customer issues effectively, escalating complex matters to the relevant team when necessary.

Order Management:

• Monitor customer orders, ensuring accurate and timely updates on order status.
• Collaborate with the order fulfillment team to address and resolve delivery or logistics concerns.
• Assist with tracking and managing after-sales services, including warranties and assembly support.

Feedback Management:

• Collect and document customer feedback to improve the Neo Livin shopping experience.
• Identify recurring issues and suggest process improvements.

Knowledge Building:

• Stay updated on product features, promotions, and company policies to provide accurate information to customers.
• Participate in training sessions to enhance customer service skills and product knowledge.

Administrative Support:

• Handle basic administrative tasks, such as updating customer records and maintaining documentation of support tickets.

Qualifications:

Education:

• Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.

Experience:

• No prior experience required; training will be provided. Experience in customer service or e-commerce is a plus.

Skills:

• Proficiency with computer systems, including Microsoft Office Suite and customer service tools.
• Excellent communication skills, both written and verbal, in English (additional languages are a bonus).
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.

Personal Attributes:

• Friendly and empathetic with a customer-first mindset.
• Professional and approachable demeanor.
• Adaptable to a fast-paced environment and capable of handling changing priorities.
• Team player with a proactive attitude.

What We Offer:

• Competitive salary and benefits package.
• A positive working environment located at Common Ground Jaya One, Petaling Jaya.
• A 5-day workweek, including the flexibility of 4 days on-site and 1 day work from home.
• Opportunities for career growth and personal development.
• A collaborative team culture and supportive management.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role and relevant skills. Applications can be submitted via the form on our website or emailed to with the subject line "Customer Service Application - (Your Name)."

Join us at Neo Livin and help revolutionize the furniture shopping experience!

This job involves assisting customers by handling complaints, processing orders, and supporting promotional activities. It is suitable for fresh graduates, offering an entry point into the workforce.

• Ensure the availability of sales-related equipment and materials.
• Respond to customer complaints and provide after-sales support as needed.
• Store and manage financial and non-financial data electronically and generate reports.
• Process all orders accurately and promptly.
• Inform clients of any delays or issues.
• Monitor team progress, identify shortcomings, and suggest improvements.
• Assist in organizing promotional materials and events.
• Ensure compliance with laws and company policies.
• Record customer complaints, coordinate with logistics and purchasing to address feedback.
• Prepare Halal Certificates for customers.
• File important documents and communicate relevant information.
• Prepare annual reports.
• Perform any additional tasks as required.

1. Minimum Diploma or Bachelor’s Degree in Business Administration, Communications, Marketing, Hospitality, or related fields.

2. Training or certification in Customer Service / Call Center / CRM systems is advantageous.

3. 1-2 years of experience in customer service, relations, or related roles.

4. Strong problem-solving and conflict-resolution skills .

5. Proficiency in Microsoft Office and experience with CRM or customer support platforms .

6. Team player with the ability to collaborate across departments.

7. Attention to detail and high accuracy in handling customer records.

8. Fresh graduates with strong communication skills and internship experience in customer-facing roles are encouraged to apply.

Overview

Role Overview: Join our vibrant team and help deliver outstanding customer experiences.

• Handle inbound/outbound calls
• Career growth opportunities

• Fluent in Bahasa Malaysia & English
• Customer service experience is a plus

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Business Consulting and Services

Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Role Summary

The Customer Support Employee main responsibility is to perform customer service duties and tasks according to the common Scania values, principles, processes, guidelines and standards. Managing agreements documentation, customer contact handling questions and issues to ensure high quality operations and customer satisfaction. Also contributing to continuous improvements in the local operations and in the area of responsibility.

• Customer Relationship Development / Prospecting: Develop and implement a customer contact plan to communicate product launches and engage potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.
• Customer Needs Clarification: Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.
• Product/Service Information: Provide advanced product/service information and respond to complex customer questions about the product/service.
• Customer Order Processing: Record and process custom/special orders that may require additional resources for delivery and coordinate with those teams as required.
• Resolving Customer Issues: Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
• Renewals: Help drive customer renewals through exceptional service, supporting the sales teams as required.
• Customer Relationship Management (CRM) Data: Monitor team members' use of the CRM system, identifying and resolving standard issues and escalating them to a senior manager as appropriate.
• Operational Compliance: Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.
• Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

• Education: (not specified in the provided content)
• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Automotive

Overview

Agensi Pekerjaan JEV Management Sdn Bhd is hiring a full-time Customer Service Representative in PJ, Selangor. Apply now to be part of our team.

• Provide detailed information and support to customers regarding Canon products, including cameras, printers, and accessories, via phone, email, and live chat.
• Address and resolve customer issues related to product performance, warranty claims, repairs, and returns in a professional manner.
• Assist customers with placing orders, update them on order status, and handle shipping-related queries to ensure a smooth purchasing experience.
• Offer guidance and troubleshooting for technical problems with Canon products, directing customers to appropriate technical support resources when needed.
• Collect and document customer feedback and complaints, and relay information to relevant departments to help improve products and services.

• SPM holders only
• Fluent in English and Mandarin
• Available to work in rotational shifts (9 hours including 1 hour break): Mon–Fri, 7:30am–6pm, and Sat, 9am–1pm
• 4.5/5 working days with 1 rotational off day, including weekend or public holidays (Sunday fixed off)
• Passionate about customer experience and able to work in a fast-paced environment
• Strong multitasking, prioritization, and time-management skills
• On-site work at Ara Damansara Office
• Available to start on 17 Sept 2025

Salary: RM3,000 + KPI allowance up to RM200

EPF + SOCSO provided

14 days medical leave and 12 days annual leave

1 month of paid training provided

Location: Near LRT Ara Damansara, ~10 minutes walking distance

Our client is a leading global provider of technology-enabled outsourcing solutions. The project is a Japanese multinational corporation headquartered in Ōta, Tokyo, specializing in optical, imaging, and industrial products.

If you're excited about this opportunity, please send your resume to the email below with the title: CSE(CNN).

Email: (Shaamini)

Create the future with Affin! You too can make a difference. We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

• To provide frontline service to customers.
• To deliver quality customer service in accordance with Bank`s internal policies.
• To perform back office functions as well as rendering customer service support.
• To contribute towards branch` deposit growth and cross selling Deposit / Investment / Bancassurance / Banca Takaful products.
• To take pro-active actions to prevent fraud and losses (internal & external).
• To contribute to deposit growth by way of soliciting new accounts.
• To assist in managing cost control for the branch as per approved budget.
• Perform daily branch activities in accordance to Bank s internal policies & regulatory requirement.
• Effective cash handling and ensure Mid Day and End of Day cash balancing is performed in accordance with procedures.
• Ensure accuracy in day end balancing within reasonable time.
• Compliance to individual teller/drawer limit.
• Compliance to Bank s standard average serving time and average waiting time.
• Daily vouchers bundling and cross checking of vouchers at the end of day.
• Ensure compliance on regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS etc.
• Ensure satisfactory audit rating and issues raised are resolved within specified time frame.
• Perform filing, printing daily reports, bundling of daily vouchers, submission of documents via DIS, prepare monthly report and back room functions.
• To ensure efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint.
• Ensure accuracy and error free in service delivery.
• Attend customer`s enquiries / complains immediately and adhere to complaints escalation procedures.
• To maintain good rapport with internal and external customers.
• Resource management i.e. annual leave / attendance / branch meeting.
• Participate in staff development including Structure on the Job Training (SOJT) / coaching.
• To manage and undertake ad-hoc assignments assigned by Management from time to time.
• Social commitment activities involvement (CSR).
• To ensure cleanliness of the bank’s premise & SSL area.
• Relief duties as and when required.
• When performing relief function – Ensure compliance on on-boarding process and policy of new accounts – SA/CA/FD/SDB.
• To involve and contribute to any special event organised by branch.
• Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth.
• To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit.

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at

• You are part of the Apprenticeship Program which is a 12-month initiative dedicated to the comprehensive learning and development of individuals in the field of Customer Service.
• In addition to on-the-job training in Customer Service, you will receive training and guidance in various functional areas, including communication, negotiation, project management, and participation in projects related to customer excellence and management.
• Towards the final three months of the program, you will have the opportunity to collaborate with the Order Fulfillment team to gain a comprehensive understanding of our end-to-end order management processes.
• Apprentices who demonstrate exceptional performance and potential during the program will be considered for a full-time role upon its completion.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Support Customer Service team and business functions in Malaysia to manage our customers’ experience.
• Assist in Customer service related projects.

WHAT WE OFFER:

• Day to day mentoring from the manager
• A dynamic and supportive work environment
• Learning opportunities in the latest real-world business and customer management applications

• Possess an advanced diploma or higher qualification,
• Less than 1 year of relevant professional experience.
• Open to graduates from all academic disciplines and specializations.
• Basic skills in Google Workspace tools and applications.
• Willingness to commit to a twelve-month contract.

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER

Job Title and Company

CapTalent Consulting Sdn Bhd (Executive Search) is hiring a Full time Customer Service Coordinator role in Sungai Way Free Trade Industrial Zone, Selangor. Apply now to be part of our team.

Our client is a subsidiary of a Hong Kong public listed company and a China state-owned company. They are a one-stop logistics solutions provider which includes Freight Forwarding (which covers customs clearance and haulage), Project Logistics, Contract Logistics, Cross-Border e-Commerce Logistics and other services. They are currently looking for the right candidate to fill the position: CUSTOMER SERVICE EXECUTIVE (Freight Forwarding) (Setia Alam, Shah Alam, Selangor).

• To be responsible for customer service functions in all modes of transportations.
• To work closely with Sales to handle customers operational requirements.
• To assist customers with shipment requirements in terms of booking shipment with slot owners/ocean carrier/co loader/truckers, etc.
• To follow-up and monitor the process of shipments milestones.
• To ensure all emails are answered within the same day or within 24 hours.
• To be responsible for data entry and data updating in the operating system.
• To update AP/AR and to provide vendors’ billing/invoices to Accounts for payment processes.
• To ensure mandatory documentations are filed in the respective job with reference to the quotations.
• To meet KPI time frame for escalations to the next tier levels for unresolved issues.
• To monitor and ensure meeting departmental and individual KPIs.
• To handle customers enquiries promptly and resolve the issue in a timely manner.
• To maintain and to expand customers relationship to ensure high customer satisfaction level at all times.
• To maintain and to expand vendors relationships to ensure good vendors’ support to the company at all times.
• To ensure the execution and enforcement of ISO 9001 policies, participate in internal and external audits.
• Any other task as assigned from time to time.

• Have a minimum of 2 years of relevant experience in the logistics industry.
• Possess at least Diploma or Bachelor/Degree in Logistics/Supply Chain Management or equivalent.
• Must be able to communicate effectively in Mandarin, English and Bahasa. (Mandarin is mandatory as the role requires dealing with Mandarin-speaking clients.)
• Candidate who holds a KEK certificate will be an added advantage.
• Good interpersonal and communication skills.
• 5-days week.

Salary: RM3,000 – RM4,500 per month.