5,024 Customer Relations Manager jobs in Malaysia

Bilingual Online Customer Relations Manager (Ski & Hospitality Focus)

Location: Fully Remote

Company: SSWBoardHouse - Operating in Hokkaido, Japan & China Indoor Ski Resorts

Job Type: Full-Time Remote, Long-Term Contract

About Us:

We are a dynamic ski school and hospitality company operating year-round. In winter, we deliver unforgettable experiences in the world-renowned powder of Hokkaido, Japan. During the off-season, we continue our mission at leading indoor ski domes across China. Our services include professional snowsports instruction, high-quality equipment rentals, and apartment management. We are passionate about growing the sport of skiing in Asia and providing exceptional service to our international clientele.

The Opportunity:

We are seeking a highly organized and bilingual Customer Relations Manager to be the central hub of our global customer communications. This is a pivotal, long-term remote role for a proactive problem-solver who understands the nuances of the ski industry across different cultures. You will be the primary point of contact for our clients in both Japan and China, ensuring their experience from initial inquiry to post-trip follow-up is seamless and exceptional, 365 days a year.

Key Responsibilities:

• Act as the primary point of contact for all customer inquiries via email, WhatsApp, Line, WeChat and other messaging platforms for both Japan and China operations.
• Manage the complete booking lifecycle for ski and snowboard lessons, equipment rentals, and accommodation across both countries.
• Coordinate and schedule our international team of ski instructors based on client bookings, instructor availability, and location-specific conditions.
• Provide detailed information on our services, pricing, and local logistics for both Furano, Japan, and our partner indoor ski domes in China.
• Proactively communicate with customers to confirm details, provide updates, and handle any changes or issues.
• Maintain and update multi-location booking calendars and customer records.

Who You Are (Requirements):

• Fluent English (native or native-level) and professional Mandarin Chinese proficiency are absolutely required. Knowledge of Cantonese or Japanese will be a significant advantage.
• Proven experience in customer service, virtual assistance, or booking management, preferably within the education, travel, or hospitality industries.
• Direct experience working with ski schools,, hotels, or travel agencies is a significant advantage.
• Exceptional written communication skills with a professional, friendly, and helpful tone.
• Tech-savvy and comfortable using communication apps, booking software, and Google Workspace/Microsoft Office.
• Incredibly organized, detail-oriented, and able to manage multiple conversations and tasks across different markets.
• A self-starter who can work independently and is always one step ahead. Must be comfortable working remotely.
• Must have a reliable internet connection and be responsive during agreed-upon working hours that cover peak times in both JST and CST.

What We Offer:

• A competitive salary or long-term contract rate (to be discussed based on experience and languages).
• The freedom of a fully remote position.
• A stable, year-round, long-term partnership with a growing international company.
• A central and respected role within our passionate team.
• The opportunity to help shape customer experience processes for a business operating in two exciting markets.
• Japan and China Ski Trips and Lessons

In case you're interested, here's my recruitment process:

• Step 1: You fill the application form:
• Step 2: We'll have a online interview (don't worry, it's a casual one that will last for 15-20 minutes)
• Step 3: Decision-making time. I'll send you the final offer details.
• Step 4: Team onboarding, and yeah, finally we'll start working :)

If you have any other questions that I haven't covered, feel free to contac tus at (note: applications sent to this email won't be considered, use the form above).

Job Types: Full-time, Freelance, Fresh graduate, Student job

Pay: From RM20.00 per hour

Expected hours: 30 – 60 per week

Benefits:

• Flexible schedule
• Opportunities for promotion
• Professional development
• Work from home

Work Location: Remote

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveler. The company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders , and UBE —each specializing in innovative tour concepts that connect culture, history, and community in meaningful ways.

We are looking for a driven and strategic Sales & Customer Relations Senior Manager to lead our dynamic sales team at Woopa Travels, focusing on our key brand — Lion Heartlanders . Lion Heartlanders is a tour operator, and National Education solutions provider. We conduct tours and educational programmes focusing on Singapore’s heritage and culture. We create tour programs that focuses on The Singapore Story. Transform traditional tours into interactive activities that encourages active learning and ensure that our programs are deeply researched for factual content.

In this role, you will spearhead our sales strategy and execution, build and coach a high-performing team, and drive revenue growth through purposeful partnerships and outreach. You will play a central role in connecting people to Singapore’s culture, history, and heritage through compelling programmes, while ensuring operational excellence and a strong customer focus. If you're passionate about Singapore, interested in making an impact through experiential learning, and have a proven ability to lead and scale sales teams, we’d love for you to join our mission in shaping how locals and visitors experience our city.

Responsibilities `

• Recruit, train, and manage a high-performing team of sales representatives. Provide strong leadership, setting clear goals and expectations and foster a positive and motivating work environment
• Devise and implement effective sales strategies to achieve revenue targets for Lion Heartlanders, including implemented targeted pricing strategies & promotions to drive sales while maximizing profitability
• Identify and qualify new sales channels and business opportunities through market research, networking and lead generation activities
• Address customer concerns and inquires promptly and professionally, and nurture strong relationships with key customers to ensure high satisfaction and loyalty
• Optimize sales processes by implementing best practices in sales methodologies & tools and continuously review and improve the sales process for efficiency.
• Monitor and analyze sales metrics, client preferences and market trends to identify improvement areas in sales strategy and product development
• Generate regular sales reports, providing insights and recommendations. Develop accurate sales forecasts and budgets.
• Conduct regular training sessions for product knowledge and selling skills. Stay informed about industry trends and share relevant information. Provide ongoing coaching and mentorship.
• Foster open communication within the team and across departments (i.e. operations, marketing) to ensure a seamless customer experience. Represent the sales team in leadership meetings.
• Monitor expenses and take corrective actions to meet financial targets. Effectively coordinate with finance team on invoicing, payment & financial matters.
• Ensure the sales team operates in compliance with policies and regulations. Provide guidance on ethical considerations and responsible selling practices.
• Address challenges promptly, developing creative solutions. Encourage a problem-solving mindset within the sales team.
• Stayed updated on industry trends, competitor's activities and marketing demands to shape informed sales decisions. Encourage a culture of innovation within the sales team.
• Compile quality weekly, monthly and quarterly reports on business development progress for management team and stakeholders, offering strategic recommendations for continuous growth
• Other ad-hoc duties as assigned

Requirements

• Proven experience in sales leadership, ideally within the travel, education, or cultural sectors
• Track record of meeting and exceeding sales targets and driving strategic growth
• Skilled in recruiting, training, and managing sales teams with a motivational and hands-on approach
• Strong communication and relationship-building abilities with clients, partners, and internal teams
• Data-driven mindset with the ability to monitor sales metrics and translate insights into action
• Familiarity with CRM tools, sales processes, and performance tracking
• Passion for local culture, education, and community engagement
• Self-starter with a problem-solving attitude and collaborative spirit

Support the unit head in ensuring the department runs effectively and efficiently.

Carry out tasks in accordance with the policies, procedures, and guidelines in a timely and accurate manner.

Manage large amounts of messaging through social media.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid, and complete information.

Keep records of customer interactions, process customer accounts, and file documents.

Take the extra mile to engage with customers.

Prepare and submit reports as required on a timely basis.

Possess Bachelor of Degree/Diploma in any field and fresh grads are welcome to join us.

Strong communication and interpersonal skills.

Excellent communication, presentation, and customer relationship skills.

Good command of written and spoken English and Bahasa Malaysia.

Customer orientation and ability to respond to different types of characters.

Willing to learn/ Good attitude.

To apply, please answer the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Role?
• Do you have customer service experience?
• Which of the following languages are you fluent in?

TDCX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Get AI-powered advice on this job and more exclusive features.

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore!

#BeMore

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

• Handle general or nutrition enquiries, feedbacks and provide resolutions to consumers over the phone, via social media, emails and live chat.
• Perform outbound calls to follow up on consumers enquiries and to provide resolutions or update.
• Follow up on consumer’s queries in a timely manner.
• Attend and meet all the key responsibilities within the required turnaround time set forth by the Company.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Nutrition or relevant field.
• Preferably with 2 years of working experience in relevant field is ideal for this position. However, fresh graduates are welcome to apply.
• Possesses a strong attention to detail.
• Ability to work with a flexible schedule, including shifts when and as required.
• Experience in customer service or contact centre is considered an added advantage
• Possesses excellent telephone etiquette and the ability to provide excellent service to customers.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit

• Entry level

• Full-time

• Customer Service

• Outsourcing and Offshoring Consulting

This company is an aesthetic clinic licensed under the Ministry of Health Malaysia (Kementerian Kesihatan Malaysia, KKM). As a rapidly growing and developing organization, they have ambitious plans to expand their presence across Malaysia. Leveraging advanced technology, the clinic offers high-end services to its customers. This newly established clinic is located in Bangsar, Kuala Lumpur.

Job Responsibilities:

• Provide excellent customer service to clients in person, over the phone, and via email.
  
• Schedule appointments and consultations, ensuring accuracy and efficiency.
  
• Greet clients upon arrival and ensure they feel welcome and comfortable.
  
• Assist clients with product selection, providing information on features, benefits, and usage.
  
• Process transactions accurately and efficiently, including cash, credit card, and electronic payments.
  
• Maintain cleanliness and organization of the reception and waiting areas.
  
• Answer inquiries and address concerns promptly and professionally.
  
• Assist with administrative tasks such as filing, data entry, and inventory management.
  
• Collaborate with other team members to ensure a smooth and seamless customer experience.
  
• Promote and upsell additional products and services to clients as appropriate.
  

Job Requirements:

• High school diploma or equivalent; additional education or training in customer service is a plus.
  
• Proven experience in a customer service role, preferably in the aesthetic industry.
  
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
  
• Strong organizational and multitasking abilities, with keen attention to detail.
  
• Ability to work effectively in a fast-paced environment and remain calm under pressure.
  
• Proficiency in computer skills, including MS Office and appointment scheduling software.
  
• Knowledge of aesthetic treatments, products, and procedures is desirable.
  
• Willingness to learn and adapt to new technologies and procedures.
  
• Ability to maintain confidentiality and handle sensitive information with discretion.
  
• Flexibility to work evenings, weekends, and holidays as needed.
  
• Commission and discounts for in-house aesthetic services

A Customer Service Representative is responsible for maintaining solid customer relationships by handling queries and concerns promptly and professionally as well as providing customers with day-to-day technical support via email, instant messaging service and telephone.

• Respond with speed to customer enquiries, and handle and resolve customer complaints.
• Manage customer interactions on the company's social media platforms.
• Provide training to customers when necessary.
• Obtain and evaluate all relevant information to handle product and service enquiries.
• Update and upkeep clients' profiles and databases.
• Sort client data to track target customers and initiate a marketing approach to potential clients.
• Explore efficient alternatives to improve Company's database system.
• Identify and provide feedback from customers for continuous improvement
• Provide a commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover.
• Escalate critical issues swiftly and accurately to your superior
• Assist the company and management in other related areas when required or requested
• Train and assist other members of the Customer Support Team when required or requested

• Minimum (1) one year of similar experience in the field.
• Flexible and quick learner, able to adapt to continuously evolving customer needs and product updates.
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
• Ability to effectively communicate, both written and verbally.

• Enjoy work-life balance (5 days a week)
• Attractive remuneration and compensation package will be commensurate with experience and qualifications.

Overview

Join to apply for the Customer Service role at Muhibbah Alliance Capital Sdn Bhd .

Base pay range and responsibilities are provided by Muhibbah Alliance Capital Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• SKILL:
• Good in Microsoft Excel, and Word.
• Wellcommunication skills, both written and verbal.
• Problem-solving abilities and attention to detail.
• A proactive attitude and willingness to learn.

• F3MALE
• RANGE: 20-35
• LANGUAGE: MALAY, ENGLISH

• Allowance Provided
• EPF / SOCSO / PCB
• Annual Bonus
• Annual Leave

• Associate

• Full-time

• Customer Service

Content notes: the listing includes multiple postings and dates for other roles; this refined description focuses on the Customer Service role at Muhibbah Alliance Capital Sdn Bhd and preserves the stated qualifications and benefits from the original content.

Responsibilities

• Manage and respond to customer inquiries via phone, email, WhatsApp, and social media.
• Handle escalated customer complaints and provide effective resolutions.
• Coordinate with sales, technical, and logistics teams to resolve customer issues efficiently.
• Monitor service quality and implement improvements to enhance customer satisfaction.
• Maintain and update customer service records in the CRM system.
• Prepare reports on customer feedback, service issues, and team performance.
• Assist in developing customer service policies, procedures, and training materials.
• Stay updated on industry trends, product knowledge, and competitor practices.

• Diploma/Degree in Business Administration, Customer Service, or a related field.
• Minimum 3-5 years of experience in customer service.
• Strong communication skills in English, Bahasa Malaysia, and Mandarin.
• Excellent problem-solving and conflict-resolution skills.
• Ability to multitask, lead a team, and work under pressure.
• Customer-oriented mindset with a proactive approach.
• Working Location: Pusat Perdagangan One Puchong, Puchong

• EPF, SOCSO, EIS, PCB
• Annual Leave
• Medical Leave
• Medical Claim
• Public Holiday closed (Refer to the company list)
• Annual Increment (depends on performance)
• Annual Performance Bonus
• Career Enhancement (opportunities promote to CRM Senior or Manager)
• 5 Working Days