74 Customer Inquiries jobs in Sungai Petani
Customer Support Engineer
Butterworth, Pulau Pinang
Kaleris Company
Posted 3 days ago
Job Viewed
Job Description
Customer Support Engineer page is loaded# Customer Support Engineerlocations:
Remote Malaysiatime type:
Full timeposted on:
Posted 30+ Days Agojob requisition id:
R- **Job Description:**# Responsibilities* Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Kaleris/Navis products.* Manage cases and communications from start to resolution and closure, collaborating with departments like Sustaining (Development), QA (Testing), and Product release.* Verify, reproduce, and isolate application defects or faults reported by Kaleris/Navis Customers. While this role doesn't involve development, the ability to debug software applications and analyze code for potential issues is a valuable skill.* Reproduce software defects in a lab environment using customer datasets or remote connections to the customer's test environment.* Address customer "question" cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleris/Navis resources.* Perform on-site customer-facing tasks, including software or hardware upgrades, resolving critical defects that couldn't be reproduced off-site, and testing Kaleris/Navis product integrations with third-party systems.* Participate in software implementations and upgrades at customer facilities as necessary.* Be part of a global 24x7 on-call duty roster to manage and address critical (P1) issues.* Engage in account management activities for assigned accounts, including conducting regular conference calls and case reviews.# Requirements* An Engineering degree (BE/BTech) in Computer Science.* 2-5 years of Technical Support or Product Support (Application Support) experience, including at least 1 year of supporting enterprise software solutions, preferably in container terminal, shipping, or logistics industries.* Hands-on experience with JAVA, XML, and client-server applications.* Knowledge and experience in coding with Core Java/Groovy is advantageous.* Excellent written and verbal communication skills in English.* Inherent customer service and technical support orientation.* Detail-oriented, self-motivated, and assertive communicator.* Flexibility to work in shifts based on business requirements.* Proficiency in various system platform technologies such as MS SQL Server, Oracle, and familiarity with Java, EDI, Spring, Hibernate and J2EE is recommended.* Familiarity with diagnostic tools like Hyperic or similar is a bonus.* Understanding of relational database structures and web-based enterprise solutions.* Strong analytical and technical troubleshooting skills across various applications and technologies.* Willingness to travel as needed and the ability to work extended hours under tight deadlines.* Teamwork skills, especially in multi-disciplinary virtual teams across different locations.* Strong leadership, time management, and organizational abilities.Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr
Remote Malaysiatime type:
Full timeposted on:
Posted 30+ Days Agojob requisition id:
R- **Job Description:**# Responsibilities* Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Kaleris/Navis products.* Manage cases and communications from start to resolution and closure, collaborating with departments like Sustaining (Development), QA (Testing), and Product release.* Verify, reproduce, and isolate application defects or faults reported by Kaleris/Navis Customers. While this role doesn't involve development, the ability to debug software applications and analyze code for potential issues is a valuable skill.* Reproduce software defects in a lab environment using customer datasets or remote connections to the customer's test environment.* Address customer "question" cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleris/Navis resources.* Perform on-site customer-facing tasks, including software or hardware upgrades, resolving critical defects that couldn't be reproduced off-site, and testing Kaleris/Navis product integrations with third-party systems.* Participate in software implementations and upgrades at customer facilities as necessary.* Be part of a global 24x7 on-call duty roster to manage and address critical (P1) issues.* Engage in account management activities for assigned accounts, including conducting regular conference calls and case reviews.# Requirements* An Engineering degree (BE/BTech) in Computer Science.* 2-5 years of Technical Support or Product Support (Application Support) experience, including at least 1 year of supporting enterprise software solutions, preferably in container terminal, shipping, or logistics industries.* Hands-on experience with JAVA, XML, and client-server applications.* Knowledge and experience in coding with Core Java/Groovy is advantageous.* Excellent written and verbal communication skills in English.* Inherent customer service and technical support orientation.* Detail-oriented, self-motivated, and assertive communicator.* Flexibility to work in shifts based on business requirements.* Proficiency in various system platform technologies such as MS SQL Server, Oracle, and familiarity with Java, EDI, Spring, Hibernate and J2EE is recommended.* Familiarity with diagnostic tools like Hyperic or similar is a bonus.* Understanding of relational database structures and web-based enterprise solutions.* Strong analytical and technical troubleshooting skills across various applications and technologies.* Willingness to travel as needed and the ability to work extended hours under tight deadlines.* Teamwork skills, especially in multi-disciplinary virtual teams across different locations.* Strong leadership, time management, and organizational abilities.Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr
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0
Customer Support Specialist
Butterworth, Pulau Pinang
Just Global Markets Ltd.
Posted 5 days ago
Job Viewed
Job Description
Efficiently respond and communicate with clients to understand and service their needs via livechat Effectively analyse customer data to make appropriate recommendations and problem resolutions Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business Build rapport with clients and effectively diffuses conflict and opposition Contribute to team effort by accomplishing related results as needed Commit to meeting quality standards in processing customer adjustment Requirements
Proficiency speaking and writing in Bahasa (Malaysia) and English Able to identify ways of solving the problem and present the solution in a verbal and written manner Strong interpersonal skills High level of professionalism Attention to detail and punctuality Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.) Stable internet connection We offer
Working for a dynamically growing company Challenging but exciting tasks with our own product Trainee period 8 shifts of annual leave per year 8 shifts of sick leave per year Working on a shift schedule (day and night shifts) Professional education budget Language learning budget Wellness budget (gym membership, sports gear and related expenses)
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Proficiency speaking and writing in Bahasa (Malaysia) and English Able to identify ways of solving the problem and present the solution in a verbal and written manner Strong interpersonal skills High level of professionalism Attention to detail and punctuality Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.) Stable internet connection We offer
Working for a dynamically growing company Challenging but exciting tasks with our own product Trainee period 8 shifts of annual leave per year 8 shifts of sick leave per year Working on a shift schedule (day and night shifts) Professional education budget Language learning budget Wellness budget (gym membership, sports gear and related expenses)
#J-18808-Ljbffr
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1
Customer Support Specialist
Butterworth, Pulau Pinang
EngageRocket
Posted 5 days ago
Job Viewed
Job Description
Customer Support Specialist (Remote, Full-Time | GMT+8 Hours) EngageRocket is looking for a driven and customer-centric Customer Support Specialist to delight our customers by helping them leverage our software to build great workplaces with inspiring leaders. If you thrive in a fast-paced, evolving environment and are eager to work autonomously while delivering great results, this is the perfect opportunity for you. We value individuals who are excited about innovating within their scope, continuously improving processes, and being empowered to make a difference. About Us EngageRocket is Asia's first funded employee feedback and analytics software, delivering HR tech solutions to companies across the region. Our mission is to build great workplaces by harnessing the power of people analytics to improve employee engagement and performance. We operate in a collaborative, fast-paced environment where your contributions make a direct impact. Join our growing team and be part of a product that's shaping the future of leadership and people management. Your Role As a Customer Support Specialist, you will work with your customers daily to understand their challenges and help solve these accurately and on time, via email, chat, and phone. Your responsibilities will run the gamut from questions about invoices, via technical issues, to “how to” questions about the software, as well as closely partnering with the Customer Success team to enable your customers to use our platform to the fullest. What You’ll Do Respond to customer queries promptly and accurately via email, live chat, and phone. Demonstrate empathy and a customer-first approach in every interaction. Troubleshoot, identify, and resolve technical issues, escalating when necessary. Assist customers in understanding how to use and maximize the benefits of our products and services. Maintain customer satisfaction and first response time through excellent service and problem resolution. Update internal systems to track customer interactions and technical problems. Collaborate with the broader team to share feature requests, process improvements, and actionable feedback. Partner closely with the Customer Success team to drive customer engagement and retention. What You’ll Bring 2+ years of experience in a customer-facing role, preferably within SaaS or technology-driven industries. Exceptional written and verbal communication skills in English. A resilient, solution-oriented mindset with a knack for problem-solving. Comfort working in a fast-paced, ever-evolving environment. Familiarity with tools like Hubspot, Jira, or similar platforms. Knowledge or interest in HR, Organisational Development, or Psychology, with a strong aptitude for learning independently. Why You’ll Love It Here Autonomy and ownership to innovate and make an impact. Work remotely, aligning with Singaporean hours (GMT+8) from anywhere. Join a passionate, collaborative, growth-focused team dedicated to transforming workplaces. Unbeatable culture (truly). Reporting To: VP of Customer Success Due to the high volume of applications, only shortlisted candidates will be contacted.
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2
Customer Support Specialist
Butterworth, Pulau Pinang
LittleLives
Posted 5 days ago
Job Viewed
Job Description
Overview
LittleLives is a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Malaysia, Vietnam, and Indonesia. With almost 2000 schools as customers, our mission is to revolutionize education through technology and provide innovative solutions for our customers. Role
Customer Support Specialist to join our dynamic team. You will play a crucial role as the voice of LittleLives, ensuring a smooth, timely, and helpful customer experience across our platforms and services. Responsibilities
Provide responsive, empathetic, and clear support to users via live chat, email, and calls Handle inquiries and issues related to our platform, work with internal teams to resolve Maintain accurate records of customer interactions and feedback Create and improve support documentation (FAQs, guides, help articles) Support onboarding of new users with product walkthroughs and training Collaborate with product and technical teams to report issues and suggest improvements Meet service level targets (e.g. response time, resolution time, satisfaction ratings) Requirements
2+ years of experience in customer support, preferably in SaaS, tech, or education Strong communication skills and a customer-first mindset Comfortable working remotely and across time zones Proficiency in Chinese or Malay (spoken and written) is a plus Familiarity with helpdesk tools (e.g., Freshdesk) is a plus Strong organizational and problem-solving skills Able to work independently and as part of a diverse, multicultural team What We Offer
Competitive salary with performance-based bonuses Remote-friendly, flexible work environment Meaningful work supporting educators and children across Asia Dynamic, fast-paced startup culture with room for growth Collaborative, innovative and supportive work environment
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LittleLives is a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Malaysia, Vietnam, and Indonesia. With almost 2000 schools as customers, our mission is to revolutionize education through technology and provide innovative solutions for our customers. Role
Customer Support Specialist to join our dynamic team. You will play a crucial role as the voice of LittleLives, ensuring a smooth, timely, and helpful customer experience across our platforms and services. Responsibilities
Provide responsive, empathetic, and clear support to users via live chat, email, and calls Handle inquiries and issues related to our platform, work with internal teams to resolve Maintain accurate records of customer interactions and feedback Create and improve support documentation (FAQs, guides, help articles) Support onboarding of new users with product walkthroughs and training Collaborate with product and technical teams to report issues and suggest improvements Meet service level targets (e.g. response time, resolution time, satisfaction ratings) Requirements
2+ years of experience in customer support, preferably in SaaS, tech, or education Strong communication skills and a customer-first mindset Comfortable working remotely and across time zones Proficiency in Chinese or Malay (spoken and written) is a plus Familiarity with helpdesk tools (e.g., Freshdesk) is a plus Strong organizational and problem-solving skills Able to work independently and as part of a diverse, multicultural team What We Offer
Competitive salary with performance-based bonuses Remote-friendly, flexible work environment Meaningful work supporting educators and children across Asia Dynamic, fast-paced startup culture with room for growth Collaborative, innovative and supportive work environment
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3
Customer Support Engineer (Remote)
Butterworth, Pulau Pinang
Freelancing
Posted 5 days ago
Job Viewed
Job Description
As a Customer Support Engineer, you will be responsible for helping Incognito’s customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping the world’s broadband operators as part of our fun, tight-knit team. This role is ideal for a proactive, self-driven professional who thrives in tackling complex technical challenges. You will leverage your existing technical expertise while continuously expanding your skill set to solve critical problems for some of the world’s top Service Providers. The ideal candidate is resourceful, adaptable, and capable of taking ownership – someone who seeks out solutions, learns quickly, and takes charge when faced with knowledge gaps. Responsibilities:
Provide pre and post-sales technical support via email, phone, and remote access including: delivering presentations, training sessions, and demos for customers. Write and proofread documentation including self-help documents and knowledgebase articles. Escalate customer issues when appropriate. Cross-functional teamwork with Engineering and Marketing to provide valuable input on product development. Contribute to product development by reporting and qualifying JIRA issues to our Product Teams. Contribute to scale customer service by developing tools and scripts to automate Support processes. Work independently to troubleshoot complicated network problems, and collaborate in a team environment. Demonstrate your proven ability to learn new technologies and tools. Other Requirements:
Must be comfortable working from a home office and customer site (when permitted). Availability for meetings and collaborations outside your time zone, and at times after-hours, and for on-call rotation and pager-duty. Requirements:
Post-secondary degree and 2 years of relevant working experience. Intermediate knowledge of DHCP and DNS protocols. Intermediate operational knowledge of Linux and/or Solaris administration. Intermediate knowledge in Network and TCP/IP Protocols. Working knowledge of REST APIs, SOAP, XML, SDK implementation. Nice to Have:
Experience writing scripts in a shell language (Perl, Bash, Python, etc.). Knowledge of DOCSIS, Packetcable, SIP, or TR-069 / User Services Platform (USP). Previous technical support or help desk experience. Experience with Zendesk. Experience working with and configuring hardware devices such as routers and switches.
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Provide pre and post-sales technical support via email, phone, and remote access including: delivering presentations, training sessions, and demos for customers. Write and proofread documentation including self-help documents and knowledgebase articles. Escalate customer issues when appropriate. Cross-functional teamwork with Engineering and Marketing to provide valuable input on product development. Contribute to product development by reporting and qualifying JIRA issues to our Product Teams. Contribute to scale customer service by developing tools and scripts to automate Support processes. Work independently to troubleshoot complicated network problems, and collaborate in a team environment. Demonstrate your proven ability to learn new technologies and tools. Other Requirements:
Must be comfortable working from a home office and customer site (when permitted). Availability for meetings and collaborations outside your time zone, and at times after-hours, and for on-call rotation and pager-duty. Requirements:
Post-secondary degree and 2 years of relevant working experience. Intermediate knowledge of DHCP and DNS protocols. Intermediate operational knowledge of Linux and/or Solaris administration. Intermediate knowledge in Network and TCP/IP Protocols. Working knowledge of REST APIs, SOAP, XML, SDK implementation. Nice to Have:
Experience writing scripts in a shell language (Perl, Bash, Python, etc.). Knowledge of DOCSIS, Packetcable, SIP, or TR-069 / User Services Platform (USP). Previous technical support or help desk experience. Experience with Zendesk. Experience working with and configuring hardware devices such as routers and switches.
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4
Associate Customer Support Engineer
Butterworth, Pulau Pinang
Telesign Corp.
Posted 5 days ago
Job Viewed
Job Description
We are looking to hire a Customer Support Engineer as part of Telesign’s Technical Support team. The Customer Support Engineer role works with our customers as well as with our internal teams on troubleshooting issues from initial detection to resolution, and escalating issues in a timely manner when appropriate. The Technical Support Team is working cross-functionally with other Telesign teams, and employs a customer-centric oriented approach to improve the quality of the service that TeleSign provides. Responsibilities
Identify, clarify, and resolve general and specific customer impacting problems over Emails and Chat Apps Provide professional, useful, and complete advice, training, and responses. Learn, apply, and articulate Telesign’s products, services, and operational technology to recommend potential uses and best practice for customers; to stay up to date with application changes. Drive increased customer satisfaction by exceeding expectations. Provide responsive support in line with company service levels and proper handling. Maintain accurate account information and settings in proprietary systems. Alerting and Communication – Internal and External. Provide additional monitoring after alerted by responsible Telesign department. Evaluation and feedback on operational procedures/processes to ensure efficiency and security. Maintain and expand technical knowledge across Telesign products and services, tools, and processes. Contribute to and maintain technical documentation, responses, FAQs, knowledge bases and processes to help work efficiently across Support organization. Update relevant stakeholders with the most frequent customer questions or where customers experience confusion or issues. Essential Requirements
2-3 years’ experience in a mid or high-level customer facing role. Fluent in English and Mandarin, excellent verbal and written. Fast Learner. High level of responsibility. Team orientated. Strong problem-solving skills and analytical skills; logical and critical thinking. Strong Customer care and focus. Positive attitude and results-driven motivation. Ability to translate technical knowledge and concepts to non-technical people. Strong ability to prioritize and multi-task in a fast-paced environment. Attention to detail. MS Office package - relevant knowledge. Experience with customer support and escalation process over multiple channels – Emails, Chat apps Preferred Qualifications
Working understanding of any of basic technical concepts of REST API, Java, PHP, Ruby, C#, Python Familiarity with Salesforce ticketing systems (Service Cloud), Atlassian tools (JIRA, Status Page), Kibana, Grafana, Confluence – will be treated as advantage. Telecom and Messaging experience (CPaaS, SMS, Voice, telecom data, Carrier ecosystem) Apply
Interested in building your career at Telesign? Get future opportunities sent straight to your email. By clicking "Yes" below, you acknowledge that Telesign processes data in accordance with our Job Applicant Privacy Notice (
Identify, clarify, and resolve general and specific customer impacting problems over Emails and Chat Apps Provide professional, useful, and complete advice, training, and responses. Learn, apply, and articulate Telesign’s products, services, and operational technology to recommend potential uses and best practice for customers; to stay up to date with application changes. Drive increased customer satisfaction by exceeding expectations. Provide responsive support in line with company service levels and proper handling. Maintain accurate account information and settings in proprietary systems. Alerting and Communication – Internal and External. Provide additional monitoring after alerted by responsible Telesign department. Evaluation and feedback on operational procedures/processes to ensure efficiency and security. Maintain and expand technical knowledge across Telesign products and services, tools, and processes. Contribute to and maintain technical documentation, responses, FAQs, knowledge bases and processes to help work efficiently across Support organization. Update relevant stakeholders with the most frequent customer questions or where customers experience confusion or issues. Essential Requirements
2-3 years’ experience in a mid or high-level customer facing role. Fluent in English and Mandarin, excellent verbal and written. Fast Learner. High level of responsibility. Team orientated. Strong problem-solving skills and analytical skills; logical and critical thinking. Strong Customer care and focus. Positive attitude and results-driven motivation. Ability to translate technical knowledge and concepts to non-technical people. Strong ability to prioritize and multi-task in a fast-paced environment. Attention to detail. MS Office package - relevant knowledge. Experience with customer support and escalation process over multiple channels – Emails, Chat apps Preferred Qualifications
Working understanding of any of basic technical concepts of REST API, Java, PHP, Ruby, C#, Python Familiarity with Salesforce ticketing systems (Service Cloud), Atlassian tools (JIRA, Status Page), Kibana, Grafana, Confluence – will be treated as advantage. Telecom and Messaging experience (CPaaS, SMS, Voice, telecom data, Carrier ecosystem) Apply
Interested in building your career at Telesign? Get future opportunities sent straight to your email. By clicking "Yes" below, you acknowledge that Telesign processes data in accordance with our Job Applicant Privacy Notice (
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5
Logistics & Customer Support (MY Remote)
Butterworth, Pulau Pinang
Oddle
Posted 1 day ago
Job Viewed
Job Description
Logistics & Customer Support (MY Remote)
Oddle is committed to be F&B brands’ trusted partner to digitalise, optimise and grow their business. Oddle started in 2014 as a white-label e-commerce platform and software that enabled restaurants to build their own store online with instant connectivity to local logistics partners. Today, Oddle has over 5,000 F&B brands onboarded in the region and offers a vertically integrated solution that streamlines and consolidates both online and offline channels, giving merchants more insights on their own consumers to improve engagement with their best customers. About the role Our Logistics & Customer Support team prides ourselves in delivering world-class customer service to our restaurant partners and consumers. You will be part of the regional Delivery Experience team working with our logistics partners to support Singapore, Malaysia or Hong Kong markets. If you take pride in delivering that top-notch customer service, this role is for you. Location:
Remote What you will do Coordinate with our logistics partners to manage the deliveries for our merchants who are restaurant owners and advise them on delivery-related matters whenever necessary Provide support and assistance to end-consumers on delivery-related matters via email & live chat among other channels Resolve delivery incidents promptly in a professional manner following guidelines and service recovery policy to the restaurant partners as well as to the end-consumers Work closely with the Finance team to resolve any billing disputes Champion any other relevant feedback that might arise to internal teams to improve our process and service Working locations can be flexible, able to work remotely on weekends and when necessary Who we're looking for You're able to speak, read and write in Mandarin Chinese as you may be communicating to partners/ customers in Singapore, Malaysia and Hong Kong You are self-driven and highly responsible in helping merchants succeed You are pretty tech-savvy and able to manoeuvre around technical systems You are organised and have strong attention to detail You have high work quality standard with a customer service-oriented mindset You can excellent written and verbal communication skill You are open-minded and able to adapt in a fast-paced environment, and possess a good attitude towards learning and improving You are able to work on weekends/in shifts What we offer Attractive Compensation Package Work from Anywhere Flexibility Savor Culinary Delights with Monthly Food Credits If you are driven and looking for tremendous growth opportunities and want to grow with us, we would love to speak with you soon! Oddle is an equal opportunities employer and welcomes applications from diverse candidates.
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Oddle is committed to be F&B brands’ trusted partner to digitalise, optimise and grow their business. Oddle started in 2014 as a white-label e-commerce platform and software that enabled restaurants to build their own store online with instant connectivity to local logistics partners. Today, Oddle has over 5,000 F&B brands onboarded in the region and offers a vertically integrated solution that streamlines and consolidates both online and offline channels, giving merchants more insights on their own consumers to improve engagement with their best customers. About the role Our Logistics & Customer Support team prides ourselves in delivering world-class customer service to our restaurant partners and consumers. You will be part of the regional Delivery Experience team working with our logistics partners to support Singapore, Malaysia or Hong Kong markets. If you take pride in delivering that top-notch customer service, this role is for you. Location:
Remote What you will do Coordinate with our logistics partners to manage the deliveries for our merchants who are restaurant owners and advise them on delivery-related matters whenever necessary Provide support and assistance to end-consumers on delivery-related matters via email & live chat among other channels Resolve delivery incidents promptly in a professional manner following guidelines and service recovery policy to the restaurant partners as well as to the end-consumers Work closely with the Finance team to resolve any billing disputes Champion any other relevant feedback that might arise to internal teams to improve our process and service Working locations can be flexible, able to work remotely on weekends and when necessary Who we're looking for You're able to speak, read and write in Mandarin Chinese as you may be communicating to partners/ customers in Singapore, Malaysia and Hong Kong You are self-driven and highly responsible in helping merchants succeed You are pretty tech-savvy and able to manoeuvre around technical systems You are organised and have strong attention to detail You have high work quality standard with a customer service-oriented mindset You can excellent written and verbal communication skill You are open-minded and able to adapt in a fast-paced environment, and possess a good attitude towards learning and improving You are able to work on weekends/in shifts What we offer Attractive Compensation Package Work from Anywhere Flexibility Savor Culinary Delights with Monthly Food Credits If you are driven and looking for tremendous growth opportunities and want to grow with us, we would love to speak with you soon! Oddle is an equal opportunities employer and welcomes applications from diverse candidates.
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6
(native Japanese) Customer Support Consultant (Malaysia, remotely)
Butterworth, Pulau Pinang
SupportYourApp Inc.
Posted 5 days ago
Job Viewed
Job Description
Overview Passionate about the world of tech?
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our team as a
Customer Support Consultant
today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes
What you will do
Provide exceptional customer support via chats, and emails
Build positive and long-lasting relationships with customers
Meet team KPIs
Always be up-to-date with cutting-edge technology
Securely work with customers’ sensitive information
Apply the latest and greatest customer happiness practices
Maintain working knowledge of our client’s products and services
Communicate with developers and other departments of various IT companies
What you need to succeed in this role
Native Japanese
and English communication skills
At least
6 months of experience
in a customer support role
Personal or professional
experience in crypto
is a must
Analytical and research skills
Positive and responsible attitude
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Will be a great plus
Experience with CRM systems
Experience in crypto/finance
Benefits and Perks
Flexible schedule
Opportunity to work fully remotely
Inclusive international environment
Compensation in USD
Good bonuses for referring friends
Paid intensive training and probation
Work-life balance
Responsive management interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
Who are we? SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and
send your CV in English , pointing out your outstanding skills!
Visit our website: We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.
#J-18808-Ljbffr
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our team as a
Customer Support Consultant
today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes
What you will do
Provide exceptional customer support via chats, and emails
Build positive and long-lasting relationships with customers
Meet team KPIs
Always be up-to-date with cutting-edge technology
Securely work with customers’ sensitive information
Apply the latest and greatest customer happiness practices
Maintain working knowledge of our client’s products and services
Communicate with developers and other departments of various IT companies
What you need to succeed in this role
Native Japanese
and English communication skills
At least
6 months of experience
in a customer support role
Personal or professional
experience in crypto
is a must
Analytical and research skills
Positive and responsible attitude
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Will be a great plus
Experience with CRM systems
Experience in crypto/finance
Benefits and Perks
Flexible schedule
Opportunity to work fully remotely
Inclusive international environment
Compensation in USD
Good bonuses for referring friends
Paid intensive training and probation
Work-life balance
Responsive management interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
Who are we? SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and
send your CV in English , pointing out your outstanding skills!
Visit our website: We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.
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This advertiser has chosen not to accept applicants from your region.
7
Tour Consultant (Sales & Customer Support) (Hybrid / Remote)
Butterworth, Pulau Pinang
Holidaygogogo Tours Sdn Bhd
Posted 5 days ago
Job Viewed
Job Description
(
Job Summary The Tour Consultant is responsible for engaging leads from social media, website, ManyChat, WhatsApp, and phone inquiries to convert them into bookings for island travel packages. This role focuses on delivering exceptional customer experiences, closing sales, and achieving revenue targets in a fast-paced, competitive market. Job Scope Respond promptly to customer inquiries across multiple channels (ManyChat, WhatsApp, phone, email) within 1 business hour. Qualify leads, understand customer needs, and recommend suitable travel packages. Follow up on leads to close bookings and collect deposits. Collaborate with the Operational Support Team to ensure seamless booking confirmations and customer satisfaction. Utilize the CRM system to track leads, update statuses, and log communications. Promote loyalty programs and referral incentives to drive repeat business.
(Apply now at #J-18808-Ljbffr
Job Summary The Tour Consultant is responsible for engaging leads from social media, website, ManyChat, WhatsApp, and phone inquiries to convert them into bookings for island travel packages. This role focuses on delivering exceptional customer experiences, closing sales, and achieving revenue targets in a fast-paced, competitive market. Job Scope Respond promptly to customer inquiries across multiple channels (ManyChat, WhatsApp, phone, email) within 1 business hour. Qualify leads, understand customer needs, and recommend suitable travel packages. Follow up on leads to close bookings and collect deposits. Collaborate with the Operational Support Team to ensure seamless booking confirmations and customer satisfaction. Utilize the CRM system to track leads, update statuses, and log communications. Promote loyalty programs and referral incentives to drive repeat business.
(Apply now at #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Manager (Johor Bahru, Mandarin speaking)
Butterworth, Pulau Pinang
Exely
Posted 5 days ago
Job Viewed
Job Description
Exely
is a global IT company specialising in online solutions and websites for the hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages, providing an exceptional opportunity to share global exchange experience.
The role in a nutshell In the role of
Customer Support Manager , your primary focus will be onboarding, training, and guiding hoteliers to utilise our platform effectively. This includes providing prompt response and resolution to their queries, handling feedback, and collaborating with other departments including the technical support team.
Are you passionate about helping people and building long-term relationships with them and becoming a part of a fast-paced IT company? Apply for
Customer Support Manager
at Exely.
Role responsibilities
Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers)
Offer strong and timely support by addressing hoteliers’ queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)
Manage hoteliers feedback and escalate it to the relevant department to provide personalized guidance and improve company processes
Ensure our solutions are functioning accurately on the hoteliers' end and oversee the timely resolution of hoteliers' requests in case of issues
Qualifications and requirements
Based in
Johor Bahru, Malaysia
Minimum of one year in customer service, preferably within an IT company or call centre
Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous
Excellent communication skills and willingness to work in a team
Analytical mindset with the ability to make data-driven decisions
Skills for solving work tasks and optimizing processes
Results-oriented approach and ability to work in a dynamic environment
Proficient in
Mandarin
as a native language, fluent in
Bahasa Malaysia
(plus) and
advanced level of English
Proficient in using CRM and computer software (JIRA)
Knowledge of ticketing and helpdesk systems would be advantageous
Work details
Working hours: Mon-Fri, 9:00 AM - 6:00 PM (GMT+8) with 1 hour lunch
Hiring process: HR Screen with Recruiter - Test task - Final Interview - Background check
Benefits
Competitive salary based on experience
Fully remote work with possibility to go on business trips
Bonuses based on your KPI after 3 months of probation
Laptop and headset for work after 3 months of probation
Health insurance after 3 months of probation
Start-up environment that is fast-paced and constantly growing, with full support from our international team
A dedicated manager with onboarding and ongoing support
English Speaking Club with native teachers and colleagues from around the world
Online & Offline camps, workshops and gatherings
Network with international colleagues through Random Coffee Program
If you’re interested in this position, please send us your CV with a brief self-introduction story and we’ll get back to you shortly.
#J-18808-Ljbffr
is a global IT company specialising in online solutions and websites for the hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages, providing an exceptional opportunity to share global exchange experience.
The role in a nutshell In the role of
Customer Support Manager , your primary focus will be onboarding, training, and guiding hoteliers to utilise our platform effectively. This includes providing prompt response and resolution to their queries, handling feedback, and collaborating with other departments including the technical support team.
Are you passionate about helping people and building long-term relationships with them and becoming a part of a fast-paced IT company? Apply for
Customer Support Manager
at Exely.
Role responsibilities
Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers)
Offer strong and timely support by addressing hoteliers’ queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)
Manage hoteliers feedback and escalate it to the relevant department to provide personalized guidance and improve company processes
Ensure our solutions are functioning accurately on the hoteliers' end and oversee the timely resolution of hoteliers' requests in case of issues
Qualifications and requirements
Based in
Johor Bahru, Malaysia
Minimum of one year in customer service, preferably within an IT company or call centre
Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous
Excellent communication skills and willingness to work in a team
Analytical mindset with the ability to make data-driven decisions
Skills for solving work tasks and optimizing processes
Results-oriented approach and ability to work in a dynamic environment
Proficient in
Mandarin
as a native language, fluent in
Bahasa Malaysia
(plus) and
advanced level of English
Proficient in using CRM and computer software (JIRA)
Knowledge of ticketing and helpdesk systems would be advantageous
Work details
Working hours: Mon-Fri, 9:00 AM - 6:00 PM (GMT+8) with 1 hour lunch
Hiring process: HR Screen with Recruiter - Test task - Final Interview - Background check
Benefits
Competitive salary based on experience
Fully remote work with possibility to go on business trips
Bonuses based on your KPI after 3 months of probation
Laptop and headset for work after 3 months of probation
Health insurance after 3 months of probation
Start-up environment that is fast-paced and constantly growing, with full support from our international team
A dedicated manager with onboarding and ongoing support
English Speaking Club with native teachers and colleagues from around the world
Online & Offline camps, workshops and gatherings
Network with international colleagues through Random Coffee Program
If you’re interested in this position, please send us your CV with a brief self-introduction story and we’ll get back to you shortly.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
9