7,217 Customer Inquiries jobs in Malaysia

Keen to explore a career in stockbroking or financial services?

Are you a great communicator with a passion for learning and problem-solving?

Join us now as a Customer Support Whether you're an experienced professional or a fresh graduate with the right attitude, this is your chance to make an impact by helping clients trade with ease and confidence

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Job purpose:

• To deliver exceptional, multilingual customer support to clients and stakeholders in the securities brokerage industry, ensuring efficient resolution of inquiries, seamless account management, and compliance with regulatory standards.
• This role is pivotal in enhancing client satisfaction, fostering long-term relationships, and supporting the company's reputation as a trusted financial services provider.

Key responsibilities:

1. Client Support & Communication:

• Serve as the primary point of contact for local clients, addressing inquiries and providing support via phone, email, live chat, and other digital channels.
• Deliver prompt, accurate, and professional assistance to clients.

2. Account Management:

• Assist clients with account opening, verification, and approval processes, ensuring compliance with regulatory requirements.
• Guide clients through platform navigation, troubleshooting, and transactional support.

3. Issue Resolution & Collaboration:

• Investigate and resolve customer concerns efficiently, escalating complex cases to relevant departments (e.g., Compliance, Operations, Dealing, IT).
• Work closely with dealers, remisiers, and internal teams to ensure seamless service delivery.

4. Market & Product Expertise:

• Stay updated on stock market trends, trading platforms, investment products (e.g., equities, derivatives), and regulatory changes to provide informed support.

5. Shift-Based Operations:

• Work in rotating shifts (including nights/midnights) with applicable shift allowances.

6. Ad-Hoc Duties:

• Participate in process improvements, training, and other tasks as assigned.

Job requirements:

1. Experience:

• Preferred: Minimum 1 year experience in customer service, call centers, or financial services (e.g., stockbroking, online trading, banking).
• Fresh graduates with relevant internships experience or certifications (e.g., Capital Markets Services Representative License) are encouraged to apply

2. Technical Skills:

• Familiarity with trading platforms, Bursa Malaysia/US Market/HKEX operations, and KYC/AML procedures.
• Basic understanding of financial instruments (stocks, ETFs) and trading terminology.

3. Language Proficiency:

• Fluent in English and Malay (written/spoken).

4. Soft Skills:

• Empathetic, patient, and meticulous with a customer-first mindset.
• Strong problem-solving, decision-making, and conflict-resolution skills.
• Ability to multitask under pressure while maintaining accuracy.

5. Shift Flexibility:

• Willingness to work on rotational shifts, including nights, weekends, public holidays, with shift allowances.

6. Certifications (Preferred but Not Mandatory):

• CMSRL, FIMM, or SC licensing would be advantageous.

Personal Qualities/Attributes:

1. Active Listening & Clarity:

• Ability to listen attentively to client concerns and articulate solutions clearly and concisely.

2. Empathy & Patience:

• Demonstrate emotional intelligence to handle frustrated or inexperienced clients calmly and professionally.

3. Adaptability & Learning Agility:

• Quickly adapt to market changes, new regulations, or platform updates and explain them to clients in simple terms.

4. Conflict Resolution:

• Skill in de-escalating tense situations (e.g., trading losses, account issues) with diplomacy.

5. Team Collaboration:

• Work effectively with dealers, remisiers, and compliance teams to resolve cross-departmental issues.

6. Time Management & Multitasking:

• Juggle multiple channels (calls, chats, emails) without compromising quality, especially during market hours.

7. Cultural Sensitivity:

• Navigate diverse client backgrounds (e.g., retail investors, high-net-worth individuals) with tact.

8. Positive Attitude & Resilience:

• Maintain professionalism under pressure (e.g., during market volatility or high inquiry volumes).

Job Type: Permanent

Benefits:

• Health insurance
• Professional development

Application Question(s):

• How many years of experience do you have in Customer Service/Customer Support?
• Are you able to work on night shifts and public holiday? Shift allowance will be provided.
• How much is your minimum expected salary?
• Do you have experience in using any investment/trading apps (e.g.: M+Global, Rakuten, Luno, Binance,.)?
• Are you able to work in our office at KL Eco City? *walking distance from LRT station

Work Location: In person

Urgent Hiring – MNC Company

Role: Customer Support / Service Center Analyst

For Application Contact: Ray –

Location: Sunway Velocity(mrt maluri)

Working Hours: Regular + Night Shift (4.30pm – 1.30am)

Salary:

• RM3,500 Non Mandarin
• RM4,000 – RM4,500 (Mandarin speakers, negotiable based on experience)

Requirements:

Minimum 1 year of experience in Finance or Accounting field (shared service center preferred)

Strong review & compliance skills (policy violations, duplicate claims, inconsistencies)

Able to work under pressure in a high-volume environment

Fluent in Mandarin & English (spoken & written)

Soft Skills:

Learning Agility – quick to learn & apply procedures

Teamwork – collaborative & supportive

Positive attitude & resilience

Job Types: Permanent, Contract

Contract length: 12 months

Pay: RM3, RM4,500.00 per month

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)

Work Location: In person

Expected Start Date: 09/02/2025

About Peplink

Peplink helps businesses around the world to make connectivity reliable and simple by developing wired and wireless routers, software and technologies.

Peplink's four core values include passion, openness, innovation and agility.

• Passion - We obsess over our products and solutions.
• Openness - We collaborate with transparency so that new ideas can flow freely.
• Innovation - There's always a better way, and we're determined to find it.
• Agility - We keep a tight feedback loop and constantly put ourselves ahead of our competitors.

We are currently looking for candidates for Customer Service Support. Peplink is under Plover Bay Technologies Limited, a listed company on the main board of the Hong Kong Stock Exchange (1523.HK).

Customer Service Support (Shift duty is required)

What Is This Job

• Handle and follow up daily enquiries and complaints related to sales, orders, RMA, account management, and device management.
• Deliver excellent services in consultation, improve customers' satisfaction and meet the SLA (Service Level Agreement).
• Provide 24/7 support. Rotating shifts are required (Day shift: 7am - 4pm; Night shift: 9pm - 6am).
• Communication closely with internal parties, including Technical support, Sales order operations, and Marketing, to offer customer-centric solutions.

What We Need

• Tertiary education.
• Three years of experience in customer service.
• Good attitude and proactively to take and manage customer cases
• Good command in Cantonese and English with strong interpersonal and communication skills to deal with Hong Kong team members and global clients.

What We Provide

• An excellent career platform in a fast-growing technology company.
• Transparent and diverse working culture.
• 1-month guaranteed bonus.
• 5-day work week
• Flexible working hours; casual work attire.
• Medical benefits.

Peplink is a place where creative problem solvers come together, get things done, and make things work. Join us by clicking "APPLY NOW"

Your Responsibilities:

Customer Engagement & Support: Provide prompt and professional assistance to customers through various channels, including phone, live chat (Shopee, Lazada, TikTok), and social media platforms (Facebook, Instagram, Telegram etc.), ensuring exceptional service at all times.

Order Management & Tracking: Handle order processing, shipping updates, and return requests efficiently while coordinating with relevant teams to ensure smooth and accurate order fulfillment.

Product Knowledge & Guidance: Develop an in-depth understanding of the company's beauty and wellness products to provide accurate information and personalized recommendations to customers.

Customer Interaction Records: Maintain detailed and accurate records of customer interactions, complaints, and resolutions in the system, ensuring transparency and consistent follow-up.

Collaborative Support: Work closely with internal departments, including Sales, Marketing, and Logistics, to address customer concerns, coordinate promotional activities

Marketing & Engagement Initiatives: Assist with fan marketing campaigns, announce events, and provide exceptional after-sales service to enhance customer satisfaction and loyalty.

What We're Looking:

Experience: 1-2 years in customer service, preferably in beauty, wellness, or e-commerce.

Fresh graduates are welcome to apply.

Language: Strong verbal and written communication skills in Mandarin and English.

Technical Skills: Familiarity with CRM systems, Microsoft Office, and e-commerce platforms is a plus.

Problem-Solving & Attention to Detail: Ability to handle customer inquiries efficiently and resolve issues effectively.

Adaptability & Multitasking: Comfortable in a fast-paced environment, capable of managing multiple tasks while maintaining professionalism and customer focus.

Availability: Willing to work on weekends and rotating shifts.

What We Offer:

Attractive Remuneration: Competitive salary and performance-based incentives, staff welfare benefits

Career Progression: Opportunities for personal and professional growth in fast-growing company

Comprehensive Training: We invest in your development.

Ready to Shine? Apply Now

Join AI&MI Group

Leading the way in E-commerce Beauty & Wellness

Established in Singapore in 2020, AI&MI Group is a beauty and wellness company offering nutritional food supplements and skincare products.

With brands such as IEM skincare, ZIEHA nutritious food, OEBAI beauty and fashion, and LABIG beauty cosmetics, the AI&MI Group strives for absolute quality and positions itself at the premium tier. It aims to be the world's most prestigious beauty and wellness (anti-aging) group.

At present, AI&MI Group operates subsidiaries in China, Malaysia, Singapore, Hong Kong, Canada, and the United States, with "IEM" being one of the world's leading luxury skincare brands.

Job Type: Full-time

Benefits:

Cell phone reimbursement

Health insurance

Opportunities for promotion

Professional development

Position: Customer Service

Tenure: Permanent

Location: KL

Salary:

Working Hours: Monday to Saturday (except Hong Kong public holidays), between 9:00 AM and 9:00 PM, Hong Kong time.

• 1 - 3 years of CS experience in insurance or financial industry
• Good knowledge of Healthcare and medical insurance product
• Good communication skills and professional telephone manner
• Strong sense of responsibility with high level of integrity and trust
• Handle enquiries through phone/live chat and provide extra-ordinary service to our customers in a professional and timely manner
• Address members' enquiries effectively and maintain satisfactory quality of customer service
• Make appropriate recommendations to meet customers' expectation
• Escalate enquiries when necessary in line with internal guidelines Internal: HK CS Team, Policy Administration Team, Claims Tea

Requirements:

• Graduate from High School
• Reading Cantonese: Proficient
• Writing Cantonese: Proficient
• Speaking: Cantonese Proficient
• To deal with customers instantly and majority of the callers would be Cantonese speaking

Job Type: Permanent

Pay: RM4, RM5,000.00 per month

Language:

• Cantonese (Preferred)

Work Location: In person

Job Description:

• Collaborate with overseas gaming companies to support and maintain partnerships.
• Handle customer inquiries via live chat, WhatsApp, and email.
• Listen attentively to customers' needs and concerns, and provide empathetic, SOP-based solutions to enhance satisfaction.

Job Requirements:

• Minimum qualification: SPM / O-Level / UEC.
• Fresh graduates are encouraged to apply (training provided).
• Proficiency in Mandarin is required to communicate with clients from China.

• Willing to work on a monthly rotational shift, including night shifts.

• Our benefits:

• 13th Month Salary

• 18 days Public Holiday
• Attractive Allowances up to RM800/month
• Night Shift Allowance: RM50 per night
• KPI Bonus: Up to RM1,000
• EPF & SOCSO contributions
• Medical Claims

Customer Service, Support & Sales Agent @

●  Answer phone, email and Whatsapp enquiries for ;

●  Convert enquiries into sales (including providing viewings at the facilities);

●  Use Dropbox Sign to prepare and email customers the self storage agreement;

●  Invoice customers via Zoho Books;

●  Provide access instructions to customers who have signed up and paid, utilising the

Quick Reply templates and the door codes on the relevant Google Sheet;

●  Update the booked storage unit on our booking grid on GoogleSheet to 'booked';

●  Update the website: change availability to 'currently not available'.

●  Provide support to existing clients;

●  Moving out: Communicate with customers when they are moving out and mark the

booking grid on Google Sheet as 'available', and update the unit on the website to

'available';

●  Send the customer a 'leave a Google review' request;

●  Keep the Whatsapp Quick Replies up-to-date and make use of them throughout;

●  Utilise the CCTV camera app to check on customers moving in/ out / remote viewings;

●  Utilise the relevant apps and/or Google Sheets to provide customers with door codes.

●  Routine check on the maintenance and operations of the storage facilities.

• Checking the CCTVs health onsite and via the apps, checking the condition of storage units, check if the internet wifi is working, checking smart door batteries, etc.

One Nusa Sdn Bhd

●  Prepare the weekly gardening schedule;

●  Communicate with customers via Whatsapp/email and phone;

●  Deal with requests and complaints;

●  Communicate with the gardening team;

●  If no customer enquiries, assist the senior accounts executive with scanning accounts

documents etc.

● Provide support to clients via WhatsApp, phone and email.

● On phone stand-by duty 24/7 with additional RM40 per day for Saturdays, Sundays and Selected public holidays.

● If customers have issue with on-site lockers, may need to go to site to open the locker manually.

● Provide support to clients via WhatsApp, phone and email.

General

●  Working hours: Monday to Friday, 8.30 am to 5.30 pm (lunch break 1pm to 2pm) - customer support however must be dealt with 24/7 via phone (i.e. if clients can not access their luggage lockers or similar);

●  Always be friendly and helpful (even when it hurts);

●  Answer sales and customer service enquiries with a positive attitude;

●  If we can not help the customer think of ways who could help and advise the client

accordingly (don't be a stop point, help things flow along);

●  Never hesitate to ask your colleagues Raqib, Norlan and Rafi for help and advice

when you have doubts or can not deal with a customer request;

●  Customers are our kings and queens .

Compensation

●  RM2,100 per month base salary + EPF/SOCSO; +RM200 transport allowance; +RM200 attendance allowance; +1 month's base salary as yearly performance bonus;

●  Additional RM40 per day for Saturdays, Sundays and selected public holidays (to be shared among work team )

●  Good command of English is required.

To apply, please email: or whatsapp

Respond promptly to players' inquiries on game features, gameplay, and technical issues. Assist in troubleshooting account, payment, and gameplay problems, guide on rules/strategies/promotions. Track interactions via support tools, collaborate with dev/QA teams to escalate complex issues. Monitor feedback for trends, stay updated on game updates, and contribute to improving support processes.

Responsibilities:

• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.

Requirements:

• Candidate must possess at least a SPM.
• Required language(s): English (able to converse in Mandarin will be an added advantage).
• Minimum 1 year of working experience in the service industry will be an added advantage for this position.
• Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided
• Applicant must be willing to work in Ara Damansara, Selangor (Shuttle Services Provided)

Benefit:

• 5 working days in a week
• EPF & SOCSO
• Sick leave
• Annual leave
• Quarterly staff recognition and appreciation
• Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
• IJP – Internal job program. Opportunity to transfer to the candidate's favourite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company

after 1 year.

Job Types: Full-time, Permanent, Fresh graduate

Pay: From RM3,500.00 per month

Benefits:

• Flexible schedule
• Free parking
• Opportunities for promotion
• Professional development

Education:

• STM/STPM (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)

Work Location: In person