794 Corporate Travel Consultant Malaysia jobs in Malaysia

• Respond promptly to customer inquiries via phone calls, emails, and WhatsApp messages
• Provide accurate information about products and services
• Handle customer complaints or concerns with professionalism and empathy, offering solutions to resolve issues effectively
• Make outbound calls to existing customers to share product updates and obtain feedback on their product usage and overall purchase experience
• Follow up on customer interactions to ensure satisfaction
• Actively listen to customer needs and exceed their expectations
• Exhibit strong problem-solving skills to address and pacify customer dissatisfaction
• Perform general administrative tasks, including copying, filing and documentation
• Generate monthly, quarterly, and annual reports for management, providing insights into customer interaction and feedback.
  
  

• Minimum education: Diploma and above
• Language required: Mandarin and English
• At least 2 Year(s) of working experience in the related field
• Required skills:Â Communication Skills, Problem-Solving Skills, Product Knowledge, Time Management
• Proficiency in Microsoft Office Suite (Word, Excel, Power Point)
• A passion for engaging with people and building relationships
• Strong problem-solving and conflict-resolution abilities
• Excellent communication skills, both verbal and written
• Ability to work independently and collaboratively within a team
  
  

• Personal Accident Insurance
• Staff Purchase
• Company Trip

FIBS is looking for that special someone who is

• Customer oriented
• Service oriented
• Time management oriented
• Keen to work a bunch of fun-loving individuals in a crazy logistics environment.
  
  

• Fully handle overall arrangment of Sea & Air shipments, Logistics and Document Control
• Manage & monitor daily shipment activities
• Update shipments status and inform customer accordingly
• Liaise with carrier and transporter for space bookings & delivery/collection arrangement
• Maintain good relationships with both internal and external stakeholders
• Handle all customers' enquiries timely and effectively
• Work closely with internal operations to meet customers’ requirements
• Ensure compliance with customers’ Standard Operating Procedures
• Ensure all data are updated correctly in the system
• Follow up with customers on claims for missing or damaged cargo
• Billing, costing and close job file timely
• Verify vendor invoices
• Any others job assigned by the functional reporting line
• Provide quality service to existing and new customers.
• Any other duties as and when assigned from time to time.
  
  

• Able to present him/herself in a professional manner
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Able to work under tight deadlines
• Proactive, result oriented and a good team player
• Ability to work independently with minimal supervision
• Well versed in local compliance and export / import regulations
  
  

• SPM / Diploma / Bachelor Degree in supply chain management or relevant field.
• At least 3 years of relevant working experience in logistic, Freight Forwarding / Transportation.
• Basic proficiency with MS Office Word, Excel.
• Preferably with KEK Certificate
  
  

About US

Established in 1998, Milkyway Intelligent Supply Chain Service Group is a leading integrated logistics service provider and innovator with the head office in Shanghai, China and multiple locations in Asia and the United States. We are a publicly listed company on the China mainboard with over 3900 employees and CNY 12 billion in revenue in 2024. Our core business includes global forwarding, tank container, project & chartering, transportation and warehousing, chemical distribution, and environment protection. We take pride in providing outstanding service to the World's Fortune 500 companies, and we truly believe our employees are the most valuable assets. Every talent that is joining Milkyway Asia Pacific region will be making an impact in its history!

Please visit for more information.

Position: Customer Service Executive

Location: I-City Shah Alam, Malaysia

Job Summary

The Operations Executive is responsible for managing the end-to-end logistics process for international freight shipments (air, ocean, or land). This role ensures that shipments are handled efficiently, accurately, and in compliance with global regulations. The Operations Executive works closely with customers, carriers, customs brokers, and internal teams to ensure timely cargo movement and documentation accuracy.

Responsibilities

1. Handle day-to-day operations of import and/or export shipments via air, sea, or land.
2. Coordinate bookings with carriers, agents, and partners while ensuring space and equipment availability.
3. Prepare and manage shipping and customs documentation including Bills of Lading, AWBs, commercial invoices, packing lists, and certificates of origin.
4. Liaise with global agents and overseas offices for shipment instructions and updates.
5. Track shipments and provide status updates to customers and internal stakeholders.
6. Ensure timely customs clearance by coordinating with customs brokers and ensuring document compliance.
7. Manage timely data entry into the company’s logistics system (e.g., CargoWise, SAP, etc.).
8. Monitor and resolve operational issues, delays, or disruptions and communicate resolutions effectively.
9. Ensure compliance with international trade laws, Incoterms, and internal SOPs.
10. Assist in preparing reports, KPIs, and shipment performance analysis.

Qualification:

1. 2–3 years of experience in freight forwarding operations (air/ocean/land).
2. Strong knowledge of international shipping practices, Incoterms, and customs regulations.
3. Proficiency in freight forwarding and logistics systems (e.g., CargoWise, Cargowise One, SAP).
4. Excellent organizational and problem-solving skills.
5. Strong attention to detail and ability to work under pressure.
6. Effective written and verbal communication skills.
7. Ability to work collaboratively across departments and time zones.

• Act as the main liaison between the customer and internal departments.
• Handle customer inquiries, order processing, and delivery coordination.
• Monitor and follow up on customer orders, production status, and shipment schedules.
• Communicate clearly with production, planning, logistics, and engineering teams to meet customer requirements.
• Provide prompt updates to customers on order status, issues, and delivery changes.
• Manage customer complaints, feedback, and resolve service-related issues quickly.
• Coordinate customer audits, quality concerns, and engineering change requests (ECO).
• Track customer forecasts and update internal planning teams.
• Ensure customer documentation, reports, and delivery records are accurate and on time.
• Maintain good, professional relationships with dedicated customer accounts.
  
  

• Fresh graduates are encouraged to apply.
• Previous experience in customer service or related fields (e.g., telemarketing, billing, customer liaison) will be an advantage, but is not essential.
• Proficient in basic computer applications such as Microsoft Excel and Word.
• Possess good communication and interpersonal skills.
• Able to multi-task, prioritise workload, and manage time effectively.
• Proficiency in Mandarin is required to liaise with customers from China.
  
  

• Annual leave and sick leave
• Bonus
• KWSP and SOCSO
• Medical & Insurance Coverage
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
• Career Progression opportunities - you maybe able to get promotion easily.

Job Responsibilities:

• Order processing, monitors progress, confers with production control personnel to ensure timely delivery in accordance with customer's requirements.
• Prepare monthly reports to Inter Companies such as sales v/s budget report etc.
• Liaison with group companies on all matters related to supply chain.
• To prepare sales forecast and estimates.
• Provides information regarding specification of goods, product's price, and any other updates to customers.
• Liaise with Quality Department to ensure product quality meet customer's expectations and resolve customer's complaints on qualities issues.
• Monitor inventory to ensure sufficient inventory to support schedule upside from customer.
• To undertake any ad-hoc tasks as and when required.

Job Requirements:

• At least a Post-Graduate Diploma / Bachelor's Degree in Business Studies/Administration/Management or equivalent.
• Ability to multi-task in a fast-paced environment with minimal supervision.
• Proficient in Mandarin and English will be added advantages as effectively communicate with Mandarin-speaking clients.
• Fresh graduates are encouraged to apply as training will be provided.

• Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese.
• Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
• Assist customers/clients with trading account registration, onboarding and verification processes.
• Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.
• Resolve customer/clients' concerns and questions promptly and professionally, escalating complex cases as necessary.
• Responsible for proper recording, filing and organizing of customer feedback and suggestions.
• Contribute to the development of customer service processes, knowledge bases, and training materials.
• Perform with other ad-hoc duties as per assigned from time to time.

• Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply.
• Proven working experience in the related field is preferred, especially in the call center, online trading and/or stockbroking industry. Fresh graduates are welcome to apply.
• Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
• Computer literacy is preferred.
• Language proficiency in English, Malay is a must, while Chinese/Mandarin is advantageous.
• Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
• Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.
• Able to work according to the assigned shifts which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.

We offer a comprehensive and holistic work experience and package as follows:

• Competitive compensation & benefits
• Fun loving and diverse work environment
• Business casual work attire everyday

Please note that only short-listed candidates will be contacted. Thank you.

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Assistant Managed Services Client Service Desk Administrator is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.

Key responsibilities:

• Provides an administrative support service to the Managed Services Client Service Desk team.
• Provides entry level administrative tasks as required by the team.
• May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
• Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
• Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
• Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
• Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.
• Performs any other related task as required.

• Ambitious self-starter with ability to work under general direction.
• Ability to use sound judgment to escalate an issue to a higher level.
• Demonstrates ability to interact with a variety of stakeholders.
• Demonstrates required integrity to ensure excellent client service and retention.
• Good attention to detail and client focused.
• Effective verbal and written communication skills.
• Ability to work in 24X7 shift structure, based on a defined roster as required

• High School Certification

• Basic level years of experience
• Basic experience level in the Technology Industry and Call Centre environment

Workplace type :

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!

We are seeking a motivated and detail-oriented Customer Service Administrator to support our Freight Team in Full Container Load (FCL) and Less-than-Container Load (LCL) operations. This is an excellent opportunity to gain hands-on experience in freight logistics and develop a solid foundation in customer service and administrative functions.

Requirements:

• ITE/Polytechnic/Diploma students in Business, Logistics, Maritime Studies, or related fields
• Strong communication and coordination skills
• Detail-oriented with a positive attitude
• Willingness to learn and adapt in a fast-paced environment
• Proficient in MS Office (Excel, Word, Outlook)
• Knowledge of FCL and LCL processes is a bonus, but not required
• Working Hours: Monday to Friday, 9:00 AM – 6:00 PM
• Start Date: Immediate
• Key Responsibilities:
• Assist with preparation of shipping documents (e.g., booking confirmations, BL, DO)
• Liaise with customers on shipment status, collection/delivery arrangements
• Coordinate with driver and warehouse personnel
• Maintain accurate and timely records of shipments in the system
• Provide general administrative support to the logistics team
• Help resolve basic customer inquiries and escalate issues when necessary

Press Tab to Move to Skip to Content Link

• Ensure smooth running of the Customer Service Unit in the department.
• Provide highest possible level of customer service in meeting customer’s needs.

• Attend to customers and handle customers’ complaints to ensure complaints are promptly addressed within the departmental service standards.
• Attending to purchasers on the delivery of vacant possession.
• Carry out analysis on complaints received and recommend course of actions to minimize complaints and promote company’s image.
• Organise community activities and events to enhance community living in the township.
• Develop and build customer service qualities in all level of staff within the department.
• To comply and adhere to all matters pertaining to Quality, Safety & Health and Environment related to the job scope and work place as required by the Company.
• Any other duties that will be assigned from time to time by the Management.

At least Diploma holder in real estate or any related fields