242 Client Relationships jobs in Selangor

Responsibilities

• Maintain and deepen relationships with minimum core portfolio of 30 Middle Market/SME clients.
• Actively drive primary sales through acquisition of new Middle Market / SME customers and through new loans to existing clients.
• Carry out account planning with product specialists to identify customers to engage, and products to offer based on their needs.
• Monitor overall customer experience and pre-empt or address any process lapses or delays in TAT.
• Ensure customers meet basic credit requirements, and maintain new Non-Performing Loans (NPL) within approved budget.
• Provide the qualitative credit assessment for each application.
• Work closely with Account Managers to prepare credit proposals.
• Vet, sign and deliver Letters of Offer.

• Candidate must possess at least a Bachelor's Degree in Finance/Accountancy/Banking, Marketing or equivalent.
• Minimum 3 years of working experience in credit with exposure to credit risk management and commercial including credit processing, evaluation and appraisal is required for this position.
• Possess strong credit writing and analytical skills.
• Required skill(s): Networking, Market knowledge, Financial Analysis, Sales, Proactive, Energetic, Result Oriented and Possess good business acumen.

Responsibilities:

• Revenue Performance
  – The ComBk RM will be provided with a portfolio of larger SME customers of the branch. His or her role will be that of engaging and servicing this portfolio of business customers and to achieve a desirable revenue growth target by cross-selling and up-selling various relevant business banking products that meet the customers' needs. These business banking products will cover a full range of loan and liability products but principally will be working capital loans, deposit products, FX sales and cash management services.
• Relationship Building
  – The ComBk RM is entrusted to ensure he or she constantly engaging the Bank's key community banking customers by providing timely and effective follow-up and services. He or she is expected to contact and engaging the bank's customer in accordance to Bank's engagement policy to retain and grow the customer relationship and hence securing larger wallet share of the customers.
• Risk Management
  – The ComBk RM is required to diligently obtain relevant information and ensure integrity are maintained at all times when dealing with Bank's customers.
• Compliance & Audit
  – He or she is expected at all times, perform his role and duties to accordance to the law, regulation, rules and policies relating to all activities and conducts to ensure to we deliver an acceptable and professional services to our valued business customers.
• Work Quality
  – He or she is also expected in conforming to Bank's internal quality policies and requirement to ensure effectiveness and efficiency in carry out his or her duties within the Bank.

Requirements

• Must have a minimum qualification of a recognized Diploma/Degree or equivalent.
• Graduates with no working experience are welcomed to apply, training will be provided.

Overall

Responsible to achieve sales targets.

What you will do

• Single touch point to serve the high net worth individuals to fulfill their financial & banking needs via financial planning & customized wealth solutions.
• Ensure achievement of targets assigned
• Work with Branch Manager to ensure sales activities are in line with business direction
• Review performance with Branch Manager.
• Grow the Asset Under Management (AUM) , fee income, profitability & customer base through active acquisition & prospecting of NTB high net worth individuals in the target market group
• Source for new business/customers
• Build rapport/enhance relationship with customers
• Joint sales marketing with Branch Manager
• Retain existing customers; grow share of wallet with the bank through cross-selling
• Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the service level agreement, efficient / accurate standards and good business processes/ judgments.
• Ensure strict compliant to the Bank's standard policy and procedures, internal control and compliance, regulatory requirements and AMLA/CFT.
• Deliver good customer service and follow up.
• Ensure all customer complaints and feedback being resolved within TAT.

Qualifications

• Qualification - Degree from any university
• Minimum qualification – Diploma but must have at least 3 years' experience in sales
• Must have at least 2 years working experience in similar environment
• Candidates must have experience in branch sales and operations
• Vast knowledge in latest compliance, regulatory requirements and AMLA/CFT
• Proven track record in sales performance.
• Strong MS Excel skills
• Able to work in tight deadlines and stressful situation
• Ability to multi-task
• Good command of English

Drive Business. Build Relationships. Accelerate Your Career.

At ETHOZ, we provide innovative and flexible vehicle leasing solutions tailored to meet our clients' evolving needs. We are seeking for dynamic and results-driven Sales Representative to join our team — someone who thrives in a fast-paced, high-energy environment, adapts quickly to changing priorities, and consistently achieves or exceeds sales targets.

Key Responsibilities:

• Identify and develop new business opportunities in commercial vehicle leasing (hunter-focused role).
• Build and maintain a robust pipeline of prospective clients.
• Manage and grow customer accounts through consistent engagement and value-added solutions.
• Deliver dedicated account servicing and develop customised proposals aligned with client needs.
• Achieve individual and team sales goals.

Qualifications:

• SPM or a related field.
• Strong interpersonal and communication skills.
• Self-motivated, results-oriented, and capable of working independently.
• Highly motivated. Can excel in a high-energy, fast-moving work environment and can handle multiple priorities with speed and precision

Requirements:

• Possess a valid Malaysian Class D driving licence.
• Proactive, driven, and detail-oriented team player.
• Customer-first mindset with a focus on delivering service excellence and building lasting client relationships.
• Strong sales acumen with excellent problem-solving and negotiation skills.
• Ability to adapt sales strategies to meet varying client needs.
• Fresh graduates with a strong passion for sales are welcome to apply.

Why Join ETHOZ?

• Vibrant and supportive work culture
• Opportunities for professional growth in the automotive and leasing sector
• Competitive remuneration and performance incentives
• Be part of a reputable brand with a strong market presence

Ready to drive your success with us?

Apply now and take the wheel of your career at ETHOZ.

Purpose of the Job

Champion and lead adoption of the Clients for Life process and tools to drive retention

• Drive Accountability - work closely with the business to develop, implement annual retention activity plans and ensure retention tools and techniques are embedded into the account lifecycle of all key contracts.
• Facilitate Action - ensure reporting from the retention section of Soforce, related dashboards and interview reports, is correctly distributed to respective stakeholders for awareness and timely actions.
• Educate - conduct the training necessary to ensure that operators and support functions, are equipped to be industry leading when it comes to implementing retention activities.
• Coach – provide insights and advice to leadership teams, to enable the management of warning signs, develop client relationships, address risk of defection and to grow the business.
• Engage - as a member of the Client Retention global community, participate actively in events set up by the community and apply learnings from those activities into their geographies for effective utilization.

1. Project Management skills: ability to advance large projects while supporting day to day and ad hoc tasks
2. Ensures Accountability for self and others while exercising neutrality and adherence to Client Retention’s core objectives
3. Courage to step up, address difficult topics and have the necessary conversations transparently
4. Analyse information qualitatively and quantitatively with high level of numeracy
5. Strong listening skills and manages ambiguity effectively
6. Influence and persuade, with ability to frame reports and output with the key takeaways needed to be understood
7. Resilient and Action Oriented to take on new opportunities and tough challenges with a sense of urgency
8. Strong and creative communication skills with ability to to write concise, compelling reports for onward sharing with senior leaders.

– The most difficult types of problems the jobholder has to face (internal or external to Sodexo) and/or the regulations, guidelines, practices that are to be adhered to.

This role requires the incumbent to:

• Maintain objectivity and neutrality when faced with pressure from the business, ensuring that reports and analysis is provided to key stakeholders in a timely and accurate manner
• Be agile in managing projects, multiple data sources and streams of information before taking the relevant elements to create content that is digestible whilst impactful
• Possess strong accountability and ownership to drive change, analyze data and present factual information to the business for actionable outcome

• Accountable for all levels of reporting needed across the business
• Help the retention team and the business, understand the key trends observed and the suggested activities needed to minimize risk of loss in business
• Lead for understanding the business at risk and the predicted retention outcomes

• Graduate caliber preferred, skills based learning through tertiary or apprenticeship also considered
• Insight management or other PMO style skills
• Operational understanding of Sodexo’s on-site business, particularly client relations and the ongoing activities that operators undertake to retain and grow our business
• Strong numeracy, able to build robust business cases and drive clear actions
• Understanding of how to develop and deploy multi-channel communication programs
• Fluent English and local language speaker, able to interact in global webinar and community events