804 Banking Operations jobs in Malaysia

StashAway Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Banking Operations Executive role at StashAway

StashAway Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Banking Operations Executive role at StashAway

About Job

The Banking Operations Executive plays a vital role in the smooth functioning of StashAway's banking operations. This role is responsible for ensuring that all banking activities are carried out efficiently and effectively, with a focus on risk management, compliance, and customer satisfaction.

About Job

The Banking Operations Executive plays a vital role in the smooth functioning of StashAway's banking operations. This role is responsible for ensuring that all banking activities are carried out efficiently and effectively, with a focus on risk management, compliance, and customer satisfaction.

The ideal candidate will possess excellent analytical and problem-solving skills, as well as the ability to work well under pressure and meet deadlines. Strong communication and collaboration skills are also essential for this role, as the Banking Operations Executive will work closely with various teams within the organization to achieve common goals.

Responsibilities

• Daily Responsibilities:
• Process and check daily deposits and withdrawals (includes Suspicious Transaction Monitoring) for Singapore and Malaysia entities
• Once a suspicious transaction is approved on the Admin system, it takes immediate effect. If unsure of the approval decision, the Banking Operations Executive clarifies with the Function Manager. Conversely, the Function Manager retrospectively checks the approved transactions on a weekly basis.
• Execute daily fund transfers for the business (e.g. transfer to the Broker) across all of the Group’s entities
• The Banking Operations Manager provides oversight for this process and the transactions can only be approved by Senior Management members.
• Review flagged customers as part of the customer onboarding screening process
• The Banking Operations Manager will periodically review the Banking Operations Executives’ approvals and provide feedback.
• Work with the Client Experience team to contact customers for the purposes of transaction verifications (e.g. obtaining proof of fund transfer when necessary)
• Assist the Operations team in resolving transactional issues (e.g. stalled withdrawals, reconciliation discrepancies) together with the Tech team
• Prepare monthly reports (e.g. Reconciliation Report, Operations KPI Report)
• Take ownership of operational tasks and continuously find ways to improve the efficiency of such tasks
• Undertake ad hoc operations projects as required
  

• Fresh Graduates are encouraged to apply.
• Prior experience in one or more of the following areas would be a bonus: banking & finance, risk or compliance, treasury, cash operations, trade settlement.
• Strong communication skills and a positive attitude. Proficiency in basic English is essential for effective interaction with internal and external stakeholders through various channels (phone, email, chat).
• Exceptional organizational skills, adaptability, and acute attention to detail are paramount.
• Ability to grasp complex concepts swiftly and creatively solve problems on-the-fly.
• A team player, adept at working collaboratively in a fast-paced environment, adjusting to changes while maintaining determination and efficiency.
• Proficiency in utilizing a range of technology tools and software relevant to banking operations, demonstrating an aptitude for learning new systems quickly.
• Strong commitment to continuous learning and professional growth, evident through seeking out opportunities to expand knowledge and skill sets.
  
  

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.
  
  

• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.
  
  

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval.
  
  

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

• Seniority level Entry level

• Employment type Full-time

• Job function Finance and Sales

Referrals increase your chances of interviewing at StashAway by 2x

Get notified about new Bank Employee jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

Kota Damansara, Selangor, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kota Damansara, Selangor, Malaysia 6 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 hours ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Mid Valley City, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 hours ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Bitunix Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Banking Operations Specialist/Manager role at Bitunix

Bitunix Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Banking Operations Specialist/Manager role at Bitunix

Location: Remote

Industry: Fintech, Crypto, Forex

Language: Preferably Chinese/Mandarin Speaker

Experience: 3+ years in banking/financial operations

Job Overview

Bitunix is seeking a detail-oriented Banking Operations Specialist or Manager to streamline and oversee daily banking and treasury processes, ensuring the secure and efficient movement of funds across our fintech and crypto platforms.

Key Responsibilities

• Manage banking infrastructure, accounts, and reconciliation processes
• Ensure accurate and timely settlements across fiat and crypto transactions
• Coordinate with banking partners, custodians, and compliance teams
• Monitor liquidity, cash flow, and payment pipelines
• Assist in implementing new banking solutions and integrations
• Troubleshoot transaction issues and implement risk controls
  
  
  

• Proven experience in banking operations, payment processing, or treasury functions
• Strong understanding of crypto/forex environments
• Familiar with SWIFT, SEPA, and blockchain settlements
• Proficient in Excel and/or banking dashboards
• Fluency in Mandarin is a plus

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Finance and Sales

Referrals increase your chances of interviewing at Bitunix by 2x

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Mid Valley City, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR7,000.00-MYR10,000.00 3 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Location: Remote
Industry: Fintech, Crypto, Forex
Experience: 3+ years in banking/financial operations

Bitunix is seeking a detail-oriented Banking Operations Specialist or Manager to streamline and oversee daily banking and treasury processes, ensuring the secure and efficient movement of funds across our fintech and crypto platforms.

• Manage banking infrastructure, accounts, and reconciliation processes

• Ensure accurate and timely settlements across fiat and crypto transactions

• Coordinate with banking partners, custodians, and compliance teams

• Monitor liquidity, cash flow, and payment pipelines

• Assist in implementing new banking solutions and integrations

• Troubleshoot transaction issues and implement risk controls

• Proven experience in banking operations, payment processing, or treasury functions

• Strong understanding of crypto/forex environments

• Familiar with SWIFT, SEPA, and blockchain settlements

• Proficient in Excel and/or banking dashboards

About Job

The Banking Operations Executive plays a vital role in the smooth functioning of StashAway's banking operations. This role is responsible for ensuring that all banking activities are carried out efficiently and effectively, with a focus on risk management, compliance, and customer satisfaction.

The ideal candidate will possess excellent analytical and problem-solving skills, as well as the ability to work well under pressure and meet deadlines. Strong communication and collaboration skills are also essential for this role, as the Banking Operations Executive will work closely with various teams within the organization to achieve common goals.

Key Responsibilities

• Process and check daily deposits and withdrawals (includes Suspicious Transaction Monitoring) for multiple regions (SG, MY, HK, AE, TH)
• Execute daily fund transfers, managing the end-to-end money flow of customers' funds investment.
• Review sanctions screening results to facilitate risk profiling of customers.
• Monitor reconciliations, ensure that balances are accurate, and discrepancies are resolved in a timely manner.
• Work with the Client Services team to contact customers for the purposes of transaction verifications (e.g. obtaining proof of fund transfer when necessary)

• Provide Ad Hoc Support to Banking Operations Manager:
• Assist the Operations team in resolving transactional issues (e.g. stalled withdrawals, reconciliation discrepancies) together with the Tech team.
• Prepare monthly reports (e.g. Reconciliation Report, Operations KPI Report, regulatory reporting)
• Support the gathering of data for internal and external audit / regulatory inspections and the coordination of information for routine regulatory reporting.
• Support operational issue investigation, supported by understanding of operational data and its analysis
• Take ownership of operational tasks and continuously find ways to improve the efficiency of such tasks.
• Undertake and participate in ad hoc operations projects to contribute to changes made throughout the organization.

• Supporting Banking Operations to ensure our clients get invested and able to get their withdrawals

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It's important that you have a workstation that's optimal for you wherever you are.

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval.

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

Banking Operations Team Lead - Cards Operations page is loadedBanking Operations Team Lead - Cards Operations Apply locations Petaling Jaya (First Avenue) time type Full time posted on Posted 8 Days Ago time left to apply End Date: November 30, 2025 (30+ days left to apply) job requisition id R-2025-08-101598

Get To Know Our GX Bank Team

GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.

We are driven by our shared purpose and passion to bring positive transformation to the banking industry, starting with solutions that address the financial struggles of Malaysians and businesses.

Get To Know The Role

What will you do?

• Be our subject expert in our Card Operation

• Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it matters most.

• Use advanced data analytics to explore operations issues/opportunities, uncover insights and/or identify targeted areas for efficiency improvement and risk mitigation.

• Ensure day-to-day operations comply with the regulatory and internal requirements.

• Leverage technology to drive a high degree of digitalisation and scalability.

• Analyse potential pitfalls across the process cycle for product launches and system roll out, which may impact operations effectiveness.

• Drive higher degree of effectiveness of control measures. Use big data analysis to discover patterns and potential hot spots

• Drive iterative process improvements and work closely with cross functional teams to close the process risk gaps.

Card Management Operations

• Lead, mentor, and manage a team of Card Management, Settlement, Reconcilition, Card Scheme Dispute/chargeback, User Acceptance Test

• Represent Cards Operations for engagement with external Service Provider and internal support on BAU operations.

• Set team performance goals, monitor progress and provide regular feedback to the team members.

• Foster a collaborative and high-performance team environment.

• Be our subject expert in cards management & settlement/reconciliation operations– ie Mastercard, Paynet, Idemia & Citylink

• Oversee the end-to-end client card operational process, ensuring compliance with regulatory requirements and bank policies.

• Manage the daily card operations, including processing transactions, handling exceptions and resolving card issues.

• Ensure all cards operations comply with internal policies and external regulations.

• Continuously evaluate and improve card processes for efficiency and accuracy.

Card Dispute /Chargeback

• Monitor and attend to incoming dispute / chargeback received from Mastercard or Paynet.

• Ensure incoming dispute raised by the card scheme being attend and respond within the SLA.

• Review and analyst dispute raised by customer through Customer Experience team via system. Confirm and proceed to service provider for chargeback issuance (if eligible for chargeback)

• To monitor chargeback status from time-to-time and update Customer Experience.

Card Transaction Reconciliation & Settlement

• Monitor daily MasterCard & Paynet settlement received as per standard scheduled by the card scheme.

• Monitor & ensure settlement was auto-created in the system as per scheduled and attended by the Payment Operations.

• To escalate on any delay in processing to the team lead and ensure action taken to resolve the issue.

• Monitor Daily Card Reconciliation case auto-created in the system as per scheduled.

• Check & confirm parent case created with sufficient files ingested & child case match the Unrecon item (if any).

• Maker/Checker to the child case item by reconfirming transaction status before proceeding with credit/debit remarks.

• To escalate/liase with service providers for clarification/confiramtion required on the Ureconciliaiton item.

Card Stock Management

• Monitor blank card & stationery inventory balance/maintenance in the systems. To escalate to the teamlead for threshold limit reach.

• To attend to query or confirmation required from the Card Service provider on embossing, delivery & return card status.

Project Management & User Acceptance Test (UAT)

• Identifying, analyzing, and implementing process improvements

• To attend to Cards related UAT as per timeline set

• Ensure UAT Test Script updated correctly and review by the team lead

Compliance and Risk Management:

• Ensure all cards related processes adhere to GXB and other external requirements.

• Identify and mitigate operational risks within the team’s processes.

• Conduct regular audits and reviews to maintain compliance standards.

• Analyze current processes and identify areas for improvement.

• Implement best practices and innovative solutions to streamline operations.

• Monitor industry trends and adapt processes to stay ahead of the curve.

Reporting and Documentation:

• Verify and ensure regulatory report submit as per scheduled.

• Prepare regular reports on team performance.

• Maintain accurate records and documentation for all client interactions and transactions.

• Present findings and recommendations to senior management.

The Must-Haves

• Leadership and mentoring skills.

• Passionate about solving problems – possesses a relentless need for investigation and data exploration. Use your problem-solving skills to foresee obstacles and proposed changes to the operation process.

• Minimum of 5 years of experience in Debit Card, MasterCard & Paynet operations, journey mapping and process optimization

• Strong foundation in design thinking and human centric methodologies

• A thorough understanding of the latest process enhancement strategies and experience applying them

• A sharp eye for identifying weak points in processes and workflow structures.

• A strategic and analytical mindset as you will have to critically evaluate individual processes and iterations, then synthesize their insights

• Must be organized and committed to meeting deadlines as you will spearhead both the planning and implementation

• Comfort in dealing with ambiguity and operating in a fast-changing, unstructured environment

• Confidence in your abilities to lead organizational change.

GX Bank Berhad (GXBank) is Malaysia’s first digital bank that commenced operation on 1 September 2023. With a workforce of more than 95% Malaysians from both the finance and technology sectors, the bank aims to disrupt the current banking industry with customised innovative solutions that empower Malaysians to be financially resilient and support their financial goals. Powered by Grab, GXBank is a subsidiary of GXS Bank Pte. Ltd., – the digital bank joint venture between Grab Holdings Limited and Singapore Telecommunications Limited (Singtel) – and a consortium of other Malaysian investors, including Kuok Group.

Join to apply for the Banking Operations Team Lead - Cards Operations role at GXBank

Join to apply for the Banking Operations Team Lead - Cards Operations role at GXBank

Get AI-powered advice on this job and more exclusive features.

Get To Know Our GX Bank Team

GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.

Get To Know Our GX Bank Team

GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.

We are driven by our shared purpose and passion to bring positive transformation to the banking industry, starting with solutions that address the financial struggles of Malaysians and businesses.

Get To Know The Role

What will you do?

• Be our subject expert in our Card Operation
• Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it matters most.
• Use advanced data analytics to explore operations issues/opportunities, uncover insights and/or identify targeted areas for efficiency improvement and risk mitigation.
• Ensure day-to-day operations comply with the regulatory and internal requirements.
• Leverage technology to drive a high degree of digitalisation and scalability.
• Analyse potential pitfalls across the process cycle for product launches and system roll out, which may impact operations effectiveness.
• Drive higher degree of effectiveness of control measures. Use big data analysis to discover patterns and potential hot spots
• Drive iterative process improvements and work closely with cross functional teams to close the process risk gaps.
  
  

• Lead, mentor, and manage a team of Card Management, Settlement, Reconcilition, Card Scheme Dispute/chargeback, User Acceptance Test
• Represent Cards Operations for engagement with external Service Provider and internal support on BAU operations.
• Set team performance goals, monitor progress and provide regular feedback to the team members.
• Foster a collaborative and high-performance team environment.
• Be our subject expert in cards management & settlement/reconciliation operations– ie Mastercard, Paynet, Idemia & Citylink
• Oversee the end-to-end client card operational process, ensuring compliance with regulatory requirements and bank policies.
• Manage the daily card operations, including processing transactions, handling exceptions and resolving card issues.
• Ensure all cards operations comply with internal policies and external regulations.
• Continuously evaluate and improve card processes for efficiency and accuracy.
  
  

• Monitor and attend to incoming dispute / chargeback received from Mastercard or Paynet.
• Ensure incoming dispute raised by the card scheme being attend and respond within the SLA.
• Review and analyst dispute raised by customer through Customer Experience team via system. Confirm and proceed to service provider for chargeback issuance (if eligible for chargeback)
• To monitor chargeback status from time-to-time and update Customer Experience.
  
  

• Monitor daily MasterCard & Paynet settlement received as per standard scheduled by the card scheme.
• Monitor & ensure settlement was auto-created in the system as per scheduled and attended by the Payment Operations.
• To escalate on any delay in processing to the team lead and ensure action taken to resolve the issue.
• Monitor Daily Card Reconciliation case auto-created in the system as per scheduled.
• Check & confirm parent case created with sufficient files ingested & child case match the Unrecon item (if any).
• Maker/Checker to the child case item by reconfirming transaction status before proceeding with credit/debit remarks.
• To escalate/liase with service providers for clarification/confiramtion required on the Ureconciliaiton item.
  
  

• Monitor blank card & stationery inventory balance/maintenance in the systems. To escalate to the teamlead for threshold limit reach.
• To attend to query or confirmation required from the Card Service provider on embossing, delivery & return card status.
  
  

• Identifying, analyzing, and implementing process improvements
• To attend to Cards related UAT as per timeline set
• Ensure UAT Test Script updated correctly and review by the team lead
  
  

• Ensure all cards related processes adhere to GXB and other external requirements.
• Identify and mitigate operational risks within the team’s processes.
• Conduct regular audits and reviews to maintain compliance standards.
• Analyze current processes and identify areas for improvement.
• Implement best practices and innovative solutions to streamline operations.
• Monitor industry trends and adapt processes to stay ahead of the curve.
  
  

• Verify and ensure regulatory report submit as per scheduled.
• Prepare regular reports on team performance.
• Maintain accurate records and documentation for all client interactions and transactions.
• Present findings and recommendations to senior management.
  
  

• Leadership and mentoring skills.
• Passionate about solving problems – possesses a relentless need for investigation and data exploration. Use your problem-solving skills to foresee obstacles and proposed changes to the operation process.
• Minimum of 5 years of experience in Debit Card, MasterCard & Paynet operations, journey mapping and process optimization
• Strong foundation in design thinking and human centric methodologies
• A thorough understanding of the latest process enhancement strategies and experience applying them
• A sharp eye for identifying weak points in processes and workflow structures.
• A strategic and analytical mindset as you will have to critically evaluate individual processes and iterations, then synthesize their insights
• Must be organized and committed to meeting deadlines as you will spearhead both the planning and implementation
• Comfort in dealing with ambiguity and operating in a fast-changing, unstructured environment
• Confidence in your abilities to lead organizational change.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Banking

Referrals increase your chances of interviewing at GXBank by 2x

Get notified about new Operations Team Lead jobs in Petaling Jaya, Selangor, Malaysia .

Petaling Jaya, Selangor, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 19 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Petaling Jaya, Selangor, Malaysia MYR1,000.00-MYR2,000.00 1 day ago

Petaling Jaya, Selangor, Malaysia 2 months ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Job Summary

This role is part of the Banking & Treasury Ops department of Wealth Management Asia. Responsible for the timely and accurate end-to-end processing of trades according to cutoff times and SLAs.

Job Description

What is the opportunity?

Our client is a specialist provider of asset services, custody, payments, and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. They are recognized for their financial strength, market leadership, and philanthropic work.

Their processing centre supports 10 countries across three geographical time zones, employing a Global Operating Model to maximize efficiencies and support a 24/5 operational capability. The objectives for Malaysia include enhancing scalability, improving service quality via centres of excellence, and implementing standardized processes globally.

This role is part of the Banking & Treasury Ops department of Wealth Management Asia. Responsible for timely and accurate end-to-end processing of trades according to cut-off and SLAs.

Working hours: 9.00am - 6.00pm

Region: APAC

What will you do?

• Trade processing of loans, deposits, and establishing new credit facilities in systems.
• Input and maintain credit information in records and databases to ensure accuracy.
• Assist with preparation of regulatory reports and management reports.
• Maintain and archive credit administration files.
• Approve loan drawdowns and collateral releases as appropriate.
• Process remittances, FX, and FX derivatives.
• Receive and deliver settlement instructions.
• Adhere to all control points and procedures.
• Address queries promptly and accurately.
• Follow escalation protocols and participate in process improvements and projects.
• Apply RBC values, culture, and leadership principles daily.
• Engage in learning and development courses and apply new knowledge.
• Provide relief support and cross-train across functions as needed.

What do you need to succeed?

Must-have

• Self-motivated with the ability to work under pressure in a fast-paced environment.
• 1-2 years of experience in Private Banking or Wealth Management preferred, but fresh graduates are welcome.
• Understanding of treasury fundamentals (interest rates, FOREX). Good computer skills.
• Strong communication skills in English.
• Responsible and attentive to detail.

Nice-to-have

Familiarity with Avaloq system and experience managing client data.

What’s in it for you?

We offer a comprehensive rewards program, development opportunities, world-class training, and a collaborative culture that recognizes effort and initiative.

Job Skills

Additional Job Details

Address:

City:

Country:

Work hours/week:

Employment Type:

Platform:

Job Type:

Posted Date:

Application Deadline:

Note: Applications are accepted until 11:59 PM on the day prior to the deadline.

Inclusion and Equal Opportunity Employment

We promote an inclusive workplace that values diversity. We support our employees to perform at their best, collaborate effectively, innovate, and grow professionally. RBC is committed to fostering a respectful environment where everyone feels supported and valued.

Join our Talent Community

Stay updated on career opportunities, tips, and events by signing up at jobs.rbc.com . Expand your potential and help create a better future with RBC.

Job Responsibilities:

• 
  Manage & monitor client and bank balances.
• 
  Fund client’s wallets with incoming funds.
• 
  Reconciliation of bank and client balances.
• 
  Liaise with client support and sales team to identify incoming funds.
• 
  Prepare payment requests to banks, and understand the different requirements of each bank.
• 
  Daily reporting of transactions.
• 
  Ensure strict compliance with financial regulations, internal policies, and industry standards.
• 
  Maintain meticulous and accurate records on Datasoft middle office activities.
• 
  Maintain meticulous and accurate records on client wire templates.
• 
  Conduct regular audits to verify the precision of financial records and payment data.
• 
  Partner with key internal partners in Sales, Value Transfer Service (VTS) Trading, Operations, & Compliance Team to provide holistic client support.
• 
  Perform any other related lawful duties that may be given by the Management from time to time.
  

Job Requirements:

• 
  Bachelor’s degree in business, finance, or a related field.
• 
  Prior experience in handling financial transactions and preferably in the payment or financial services industry.
• 
  Ability to work in night shift (4PM to 1AM), and flexible scheduling.
• 
  Ability to collaborate effectively across departments.
• Strong knowledge of payment industry regulations and compliance requirements.
• Familiar with international corporate structures and workflow.
• Familiar with banking networks and payment routes.
• Familiar with foreign exchange and foreign exchange quoting.
• Excellent interpersonal and communication skills.
• Strong verbal and written communication in English.
• Ability to communicate in Chinese including Mandarin is preferable.
• Detail-oriented with the ability to manage multiple tasks simultaneously.
• Meticulous in managing work processes.
• Problem-solving abilities and a customer-centric approach.
• Adaptable and able to work effectively in a fast-paced environment

This job involves providing excellent customer service for digital banking through phone and online channels. You will assist clients in understanding banking products and promote banking services in a friendly environment.

• Deliver prompt, outstanding customer service via phone, fostering positive client relationships;
• Engage in friendly interactions during inbound calls, emails, and live chats within a dynamic contact center;
• Educate customers about products and digital banking platforms;
• Promote upselling and cross-selling of banking products and services to expand the customer base.

Qualifications:

• SPM, Diploma, or Bachelor's Degree in a related field;
• At least 1 year of customer service experience, preferably in Banking, Financial Services, or FinTech;
• Excellent command of English, both verbal and written (mandatory);
• Ability to work on rotational shifts to support international markets;
• Strong phone etiquette and active listening skills.

• Customer Service
• Digital Banking
• Financial Technology (FinTech)
• Effective Communication
• Delivery Focus
• Time Management
• Teamwork

Health coverage including medical cards and claims.

Performance-based incentives aligned with KPIs.

Ongoing training to enhance skills and performance.

Overtime, performance bonuses, and annual bonuses.

Promotion opportunities for high performers eager to grow with Daythree.

Fresh graduates with diplomas or degrees are welcome to start their careers with Daythree, a leader in Business Process Management (BPM) known for innovation and customer experience transformation.