4,456 Banking Customer Service jobs in Malaysia

CONTRACT: 1 YEAR and Extendable

Job Location: Kuala Lumpur

Salary: RM3000 maximum

Responsibilities:

• Chargeback processing on data capturing
• Create and spawn chargeback cases in WFI system
• Preparing of vouchers- Preparing of advice letters to customers / merchants
• Updating of GL spreadsheet and perform GL reconciliation
• Retrieve case files for Acquiring Chargeback cases upon merchants reply.

Requirements:

• Candidate must possess at least a Diploma in any field
• Possess initiative and ability to meet stipulated timelines.
• Must be effectively bilingual (English & Mandarin / Malay)- Meticulous and able to work in a swift environment.
• Able to work under pressure, weekends, and public holidays
• Positive attitude, fast learner, strong analytical skill and adaptable to changes in working environment.
• Able to demonstrate good teamwork amongst staff.
• Matured, well organized, service oriented, self-driven and able to see tasks to completion

Job description

Why Join Us?

• Call Centre Environment
• 5 Working Days per Week
• 21 Days of Annual Leave
• Comprehensive Training Provided
• Attractive Performance-Based Incentives
• Medical, Dental & Insurance Coverage
• FRESH GRADUATES ARE WELCOME TO APPLY

Job Descriptions:

• Handle inbound customer calls in a professional and timely manner
• Meet individual performance targets while ensuring adherence to operational risk controls and compliance standards in all activities.
• Take ownership of customer issues, including follow-ups or directing them to the right department.
• Understand customer needs and recommend suitable products, services, or solutions.
• Provide excellent service by resolving queries on the first call whenever possible.

Job Requirements:

• Minimum qualification: Diploma or higher in any field (Bachelor's, Postgraduate, Professional, or Master's degree accepted).
• Experience in customer service or call centre roles is an added advantage.
• Fresh graduates are strongly encouraged to apply.
• Willing to work weekends and night shifts.
• Must be fluent in English.
• Proficiency in Mandarin is an added advantage.

Please indicate the below information in your resume:

• Current & Expected salary
• Reason(s) for leaving
• Availability to commence work

Interested candidates, please submit with your complete CV.

We regret that only shortlisted candidates will be notified.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information for the purpose of processing your application.

Job Objectives

Ensure highest standard of service delivery on personalized phone services to Singapore customers. Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Key Responsibilities

• Identify and resolves customer inquiries/issues accurately.
• Educate the customer about the Bank's products and services and directs them toward available resources for self-help.
• Completes accurately the necessary documentation to manage customer complaints, issues and subsequent solutions.
• Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre's knowledge management system.

Key Requirements

• SPM / STPM /certificate holders with at least 5 years of work experience, Diploma with at least 2 years of work experience and Fresh Degree holder are welcome.
• Strong customer service mind set with good communication and excellent problem solving skill.
• Resourceful, proactive, attentive to details and a good team player
• Possess good communication skills (verbal and written English), additional Mandarin verbal ability is preferred to effectively communicate with Mandarin-speaking clients.
• Ability to work in a fast-paced, team-oriented environment
• Ability to work on a 24/7 day shift with staggered hours including weekends and Public Holidays

Earliest shift start at 6am, latest shift end by 3am (Latest shift is ONLY assign to Senior Officer normall1 month in every 3-4 months)

Subjected to rotational shift between 9.5 and 8.5 hours (based on business requirement)

9.5 hours per shift including 1 hour break (additional 0.5 hours comfort break) Rest 2 days (Off day may be split)

1 month classroom training (Mon – Fri, 9am – 6.30pm) Mandatory attendance

Remuneration Package:

• Basic is up to RM4,000 depends on experience | Fresh Degree is RM3,200 basic
• RM350 Fixed Shift Allowance | Up to RM900 per month if night shift
• One time off RM500 Bonus upon confirmation
• Transport Allowance
• RM300 Bilingual Language Allowance (Eng + Man)
• Quarterly KPI Incentives up to RM2,000
• 21 days annual leave
• 14 day medical leave
• Medical & Insurance coverage (including Immediate Family)
• Dental & Optical RM400 per annum
• OT is claimable upon approval
• Double Pay on Public Holiday
• Performance Bonus and Salary Review on March

At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The Opportunity

We are seeking experienced Solution Architects to join our growing Financial Services Core Banking Team in Kuala Lumpur. This full-time role is ideal for professionals at the Director level who will lead the transformation of legacy Silverlake systems to modern cloud-native banking platforms, shaping the future of retail and SME banking technology while ensuring seamless migration with minimal business disruption.

Your Key Responsibilities

Core Banking Transformation

• Lead solution architecture for migration from legacy core systems (e.g., Silverlake SIBS) to cloud-native platforms.
• Design a comprehensive transformation roadmap with phased migration.
• Develop target state architecture supporting retail and SME banking operations.
• Ensure alignment with business strategy, regulatory requirements, and growth objectives.

Technical Architecture & Design

• Architect microservices-based, API-first cloud-native solutions on AWS/Azure.
• Design scalable infrastructure for high-volume banking transactions.
• Implement modern patterns: event-driven architecture, containerization, serverless computing.
• Establish integration architecture for digital channels, payments, and third-party services.

Migration Planning & Execution

• Develop progressive migration strategies.
• Lead data migration planning, mapping, and quality assurance.
• Design cutover management, rollback procedures, and business continuity planning.
• Coordinate with cross-functional teams and external vendors.

Stakeholder Management

• Present architectural recommendations to senior management.
• Collaborate with business units to translate requirements into technical specifications.
• Provide expert consultation on technology selection and implementation.
• Act as a trusted advisor on architectural decisions.

Skills and Attributes for Success

• Strong leadership and communication skills.
• Ability to manage complex transformation projects.
• Strategic thinking with hands-on technical expertise.
• Collaborative mindset and stakeholder engagement capabilities.

Ideally, You'll Also Have

• Experience with next-gen core banking platforms (e.g., Thought Machine, Mambu, Temenos).
• Knowledge of AI/ML integration for fraud detection and risk assessment.
• Familiarity with real-time processing systems and event streaming (Kafka, Apache Pulsar).
• APAC banking market experience and regulatory knowledge.
• Background in fintech partnerships and embedded banking solutions.

What We Look For

• Bachelor's degree in Computer Science, Engineering, or IT.
• TOGAF certification preferred.
• AWS/Azure Solution Architect certification required.
• 8–12 years of banking technology experience, with 5+ years in solution architecture.
• Proven experience in Silverlake SIBS implementation or migration.
• Deep understanding of core banking modules and successful transformation projects.

What We Offer You

At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel your extraordinary talents in a diverse and inclusive culture of globally connected teams.

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams provide services in more than 150 countries and territories.

At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The Opportunity

We are seeking experienced Solution Architects to join our growing Financial Services Core Banking Team in Kuala Lumpur. This full-time role is ideal for professionals at the Director level who will lead the transformation of legacy Silverlake systems to modern cloud-native banking platforms, shaping the future of retail and SME banking technology while ensuring seamless migration with minimal business disruption.

Your Key Responsibilities

Core Banking Transformation

• Lead solution architecture for migration from legacy core systems (e.g., Silverlake SIBS) to cloud-native platforms.
• Design a comprehensive transformation roadmap with phased migration.
• Develop target state architecture supporting retail and SME banking operations.
• Ensure alignment with business strategy, regulatory requirements, and growth objectives.

Technical Architecture & Design

• Architect microservices-based, API-first cloud-native solutions on AWS/Azure.
• Design scalable infrastructure for high-volume banking transactions.
• Implement modern patterns: event-driven architecture, containerization, serverless computing.
• Establish integration architecture for digital channels, payments, and third-party services.

Migration Planning & Execution

• Develop progressive migration strategies.
• Lead data migration planning, mapping, and quality assurance.
• Design cutover management, rollback procedures, and business continuity planning.
• Coordinate with cross-functional teams and external vendors.

Stakeholder Management

• Present architectural recommendations to senior management.
• Collaborate with business units to translate requirements into technical specifications.
• Provide expert consultation on technology selection and implementation.
• Act as a trusted advisor on architectural decisions.

Skills and Attributes for Success

• Strong leadership and communication skills.
• Ability to manage complex transformation projects.
• Strategic thinking with hands-on technical expertise.
• Collaborative mindset and stakeholder engagement capabilities.

Ideally, You'll Also Have

• Experience with next-gen core banking platforms (e.g., Thought Machine, Mambu, Temenos).
• Knowledge of AI/ML integration for fraud detection and risk assessment.
• Familiarity with real-time processing systems and event streaming (Kafka, Apache Pulsar).
• APAC banking market experience and regulatory knowledge.
• Background in fintech partnerships and embedded banking solutions.

What We Look For

• Bachelor's degree in Computer Science, Engineering, or IT.
• TOGAF certification preferred.
• AWS/Azure Solution Architect certification required.
• 8–12 years of banking technology experience, with 5+ years in solution architecture.
• Proven experience in Silverlake SIBS implementation or migration.
• Deep understanding of core banking modules and successful transformation projects.

What We Offer You

At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel your extraordinary talents in a diverse and inclusive culture of globally connected teams.

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams provide services in more than 150 countries and territories.

Company Description

CIMB Group is a leading ASEAN universal bank headquartered in Kuala Lumpur, Malaysia. As one of the largest Asian investment banks and one of the world's largest Islamic banks, CIMB Group offers a comprehensive range of consumer, commercial, wholesale, and Islamic banking, as well as asset management services. With over 36,000 staff in 16 locations across ASEAN, Asia, and beyond, CIMB Group is the fifth largest banking group in ASEAN.

This is a full-time on-site role for a Financial Services Consultant located in Kuching. The Financial Services Consultant will be responsible for providing solution for customers needs of Bancassurance - SunLife Products. The role includes analyzing clients' financial situations, developing financial strategies, and maintaining customer relationships through excellent communication and service.

• Strong Analytical Skills
• Experience in Consulting
• Excellent Communication skills
• Ability to develop and maintain client relationships
• Minimum SPM or higher education qualification
• Relevant certifications (e.g., TBE & CEILLI) are a plus

About the job Consumer Financial Services

Company Background:

We are representing our well-knownbanking clients in their search for a highly motivated and dynamic individual to join their team in the position of Consumer Financial Services. We are looking for a candidate who is passionate about delivering excellent customer service and contributing to the success of a leading bank in the region.

• Monday - Friday
• Annual Leaves, Medical Leave
• Performance bonus
• Medical Insurance
• Yearly bonus

Job Description:

• To provide One-Stop and holistic banking solutions to our customers.
• Offer Professional Wealth Advice - To be part of the leading wealth solutions team in the industry and supported by regional wealth panel. You will be constantly engage with our wealth specialist, sensing the pulse of global economy, and in return offer your professional advice and appropriate financial solutions to our customers, and achieve your revenue target.
• Be Our Personal and Premier Banking Advocate and Acquire New Customer You will be well involved in events and sales activities in line with the business direction and other sales initiatives. By engaging customers and prospects, you will be the ambassador of the bank to share on the benefit and inviting them to be part of the Personal / Premier Banking.
• Service - You are expected to proactively engage our customers to establish a good relationship with customers to achieve a growing customer satisfaction in line with aim to improving over customer engagement score on a consistent manner.
• Compliance You are to adhere diligently on all documentary and processes procedures and requirement. To ensure no lapses in control requirement and submit reports, both statutory and regulatory on a timely manner. To ensure zero defect in account opening, sales transactions execution, loan submission and others.

Job Requirements:

• Diploma and above holder with experience in sales or service experience in the financial or service industry (e.g. of service are Airline, Telco, Hotel, Tourism).
• Fresh graduates are encouraged to apply.
• License and relevant certifications (PCE, MTA, FIMM, IPPC/PPKM etc) is an added advantage.
• Possess strong interest in financial planning, investment, lending, and sales.
• Strong understanding of both financial and non-financial markets as well as excellent communication and interpersonal skills.
• Good social networking skill and able to deliver and maintain high quality of customer service.
• Multi-lingual will be an added advantage.
• Possesses own transport and willing to travel.

Interested candidate may apply online or send your resume to

Only shortlisted candidate will be notified

Company Description

CIMB Group is a leading ASEAN-focused bank and a prominent corporate advisor in the region. Headquartered in Kuala Lumpur, Malaysia, CIMB Group is recognized globally for its leadership in Islamic finance. Offering a comprehensive range of consumer banking, commercial banking, investment banking, Islamic banking, and asset management products and services, CIMB Group is the fifth-largest banking group in ASEAN by assets. The Group employs around 33,000 staff and serves over 18 million customers as of March 2022.

Role Description

This is a full-time on-site role for a Financial Services Consultant based in Sarikei. The Financial Services Consultant will be responsible for providing financial advice and consulting services to clients, analyzing financial data, developing financial strategies, and communicating financial information effectively. The consultant will work closely with clients to understand their financial needs, recommend suitable financial products, and ensure client satisfaction.

Qualifications

• Analytical Skills and Finance knowledge
• Experience in Financial Services and Consulting
• Strong Communication skills
• Exceptional client relationship management skills
• Ability to work independently and as part of a team
• Experience in the banking industry is a plus
• Bachelor's degree in Finance, Business, Economics, or related field

Salary: Up to MYR 7,000 + Commission

Location: Petaling Jaya, Selangor

Requirements:

• Experience in banking/financial industry preferred

• Ability to build relationships with high net worth individuals

• Knowledge of financial products and services

• Strong communication and team collaboration skills

• Excellent people management and meeting facilitation abilities

• Self-motivated with problem-solving capabilities

• Ability to work under pressure with minimal supervision

• Own transportation required

Responsibilities:

• Serve as Loan Customer Relationship Manager

• Monitor and follow up on client application status

• Meet customers to address financial needs and requirements

• Facilitate business loans and collect relevant documentation

• Provide regular updates to clients on application progress

• Ensure complete documentation for all customer applications

• Maintain client relationships with various industry partners

• Develop new leads in loan options and financial solutions

Financial Products & Services:

• Loan services (Personal/Business/Corporate Banking)

• Property leasing and banking facilities

• Fund management and unit trust

• Corporate shareholder services (IPO markets)

• Alternative financing solutions

• Wealth management and forex services

Benefits:

• Attractive salary + incentive commission scheme

• Annual Leave

• Medical Insurance

• Medical Leave

• SOCSO contributions

• Company activities

• No night work

• Work-life balance

• Good location

• High basic salary with commission

Job Type: Full-time

Pay: Up to RM7,000.00 per month

Benefits:

• Additional leave
• Opportunities for promotion
• Professional development

Work Location: In person