2,425 Banking Customer Service jobs in Malaysia

Overview

Join to apply for the Customer Service Executive (Banking Industry) role at Agensi Pekerjaan JobScoper Sdn. Bhd.

This range is provided by Agensi Pekerjaan JobScoper Sdn. Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• Provide timely support to customers through available communication channels (inbound calls, outbound calls, and email).
• Ensure efficient problem and complaint resolution.
• Process payments and client information accurately while safeguarding customers’ personal and payment information.
• Provide proactive support to customers to maintain and improve brand loyalty.

• Candidate must possess at least a Diploma and above. Fresh graduates are welcome.
• Fluent in English and Mandarin (speaking, reading, and writing).
• Applicant must be willing to work on rotational shifts 24/7.
• Willing to relocate in Petaling Jaya.

• EPF, Sosco
• Annual leave
• Medical leave
• Provided training
• Provided allowance
• Near to LRT Station
• 5 working days

• Associate

• Full-time

• Customer Service
• Industries: Human Resources Services

Michael Page Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

3 days ago Be among the first 25 applicants

Our client is a top-tier regional financial services group with operations spanning multiple markets across Asia. With a strong track record in governance, innovation, and digital transformation, the Group is recognized as one of the most influential players in the industry.

Establish & Lead the HRBP Function

• Design, build, and lead the HRBP model for the organization, ensuring scalability and consistency across businesses, functions, and markets.
• Recruit, develop, and mentor a team of HRBPs to deliver value-added, strategic support to business leaders.

• Act as the primary HR advisor to senior executives, shaping workforce strategies that enable growth, transformation, and long-term competitiveness.
• Translate business priorities into actionable people strategies covering talent, capability, workforce planning, and organizational effectiveness.

• Partner with leaders to design and implement structures that drive efficiency, agility, and innovation.
• Lead people aspects of major business transformation initiatives, embedding a culture of change resilience and adaptability.

• Champion initiatives that enhance employee engagement, well-being, inclusion, and organizational culture.
• Serve as a trusted escalation point for sensitive or complex people matters, ensuring alignment with governance and values.

• Drive adoption of data-driven decision-making by embedding workforce analytics and insights into HRBP practices.
• Provide executives with clear reporting on workforce health, risks, and interventions.

• Minimum 15 years of progressive HR experience, with at least 8 years in senior HRBP or equivalent leadership roles within large, complex organizations.
• Proven ability to build and scale HR business partnering models.
• Strong commercial acumen with the ability to connect people strategies to business outcomes.
• Expertise in organizational design, workforce transformation, and culture change.
• Exceptional relationship-building and influencing skills across diverse geographies, functions, and cultures.
• Strong leadership skills with the ability to develop high-performing HRBP teams.

An opportunity to shape and lead a newly created HRBP function in a leading financial institution, partnering directly with business leaders to deliver strategic impact and future-proof the workforce.

Ben Chew

Quote job ref: JN-

• Executive

• Full-time

• Training and Human Resources

• Financial Services, Accounting, and Banking

Whether you’ve just graduated or have years of experience, this is a firm where you can learn and grow.

It’s the PwC experience that stays with you as you build strong networks and make lasting friendships. Be part of a larger team as we work together, drawing on everyone's knowledge and skills to reimagine the possible.

Join PwC today for the experience that stays with you.

Line of Service : Tax

Industry/Sector : Not Applicable

Specialism : General Tax Consulting

Management Level : Senior Manager

Job Description & Summary

At PwC, our people in tax services focus on providing advice and guidance to clients on tax planning, compliance, and strategy. These individuals help businesses navigate complex tax regulations and optimise their tax positions.

Those in tax compliance at PwC will focus on validating clients' compliance with tax laws and regulations. You will review and analyse financial data, prepare and file tax returns, and assist businesses in meeting their tax obligations while minimising risks of non-compliance.

Responsibilities

• Tax Compliance - Ensure accurate and timely filing of all tax returns, including corporate income tax and other applicable taxes to the tax authorities. You will also contribute technical insights to business tax compliance engagements.

• Tax Planning - Develop and implement tax strategies to optimize the company’s tax position, minimize tax liabilities, and manage risks.

• Advisory - Provide expert advice on tax implications for business transactions, mergers, acquisitions, investment structure planning, incentive applications, inbound/outbound investment advisory and new business ventures.

• Reporting - Prepare and review tax provision calculations for financial statements and ensure proper accounting for all tax-related items.

• Regulatory Monitoring - Keep abreast of changes in tax laws and regulations, and assess the impact on the company’s tax position.

• Collaboration - Work closely with internal stakeholders, including finance, legal, and business units, to ensure alignment on tax-related matters.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.

• Apply systems thinking to identify underlying problems and/or opportunities.

• Validate outcomes with clients, share alternative perspectives, and act on client feedback.

• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.

• Deepen and evolve your expertise with a focus on staying relevant.

• Initiate open and honest coaching conversations at all levels.

• Make difficult decisions and take action to resolve issues hindering team effectiveness.

• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Requirements

• Bachelor’s degree in Accounting or related field and/or professional qualification.

• Strong business technical knowledge with at least 10 years' working experience in tax compliance and consultancy, ideally in a professional services organization.

• Excellent client handling and team management skills.

• People management and project management experience.

• A good level of commercial awareness.

• Possess good spoken and written skills.

• Self-motivated and proactive with contribution to business development efforts as part of securing new clients.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accounting Practices, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Corporate Tax Planning, Creativity, Drafting Tax Documents, Embracing Change, Emotional Regulation, Empathy, Financial Audit, Financial Review, Financial Statement Analysis, Inclusion, Influence, Intellectual Curiosity, Learning Agility, Monitoring and Analyzing Financial Trends, Optimism, Preparing Tax Documents, Professional Courage, Project Management {+ 17 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements : Not Specified

Available for Work Visa Sponsorship? : No

Government Clearance Required? : No

Job Posting End Date

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Other locations: Primary Location Only

Date: 9 Jul 2025

Requisition ID:

In an ever-more volatile and unpredictable world, making the right strategic decisions is key to successful and sustained business performance. As a strategic direction advisor, you will use your analytical ability to translate the corporate strategy of leading organisations into meaningful change. Working in high-performing teams, you will help clients develop growth strategies, improve strategic decision-making and planning, define more effective operating models and develop strategic profit improvement initiatives.

Our structured learning and development program means you will progress personally and professionally. And working as part of a global network, you will gain unrivalled experiences across a diverse range of clients, sectors and geographies. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity

As a Manager/Senior Manager for Transformation Architecture, you will help clients to solve enterprise-wide strategic, organisational and operational issues by formulating strategic initiatives, redesigning organisations, transforming the operations and processes, and improving business performance.

You will lead client engagements and facilitate discussion with clients. You will interview clients, identify and summarize key issues, outline project approach and draft proposal content.

Your key responsibilities

• Growth Strategy - assisting the client with developing a long-range, multi-year view of growth options and strategic recommendations
• Strategic Planning -designing a sustainable process and tools for a client to run effective strategic, long-range, and initiative investment planning processes
• Enterprise cost reduction and operating model design - assisting the client to reduce costs across the enterprise, and also to change the structure, governance and metrics of the enterprise
• Value driver-based decision support -assisting the client to identify drivers of enterprise value, and translate those drivers into planning, reporting and decision support frameworks to support strategic and operational decision-making
• Develop and drive account-planning, as well assales and delivery ofservice offerings
• Manage and control commercial aspects of the project delivery, including forecasting, budgeting and resource allocation

Skills and attributes for success

• Strong analytical and problem-solving skills
• Dedicated, innovative, resourceful, analytical and able to work under pressure
• Foundational skills in quantitative and financial analysis
• Foster an efficient, innovative and team-oriented work environment with strong drive to excel professionally

To qualify for the role, you must have

• A bachelor’s or master’s degree with a minimum of 5-years (Managers) or 8-years (Senior Managers) working experience, preferably at least 3-years in a business consulting role with a leading management consultancy organization
• Preferably experience in providing consulting services in strategy formulation and planning, organization design, and operation and business process improvement
• Experience in managing / dealing in large complex projects on public-private partnership, merger integration, organisation restructuring and transformation
• Experience evaluating current business operating models, designing and executing initiatives with business benefits to streamline the process and improve the effectiveness of the organization and its operating model
• Professional presence with the ability to engage management level clients as well as internal leadership stakeholders

Ideally, you will also have

• Experience with leading industry players, including multinational companies or domestic large-scale leading companies
• MBA degree from a reputable business school

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

What we offer

EY offers a competitive remuneration package commensurate with your work experience,where you’ll be rewarded for your individual and team performance. We are committed tobeingan inclusive employer and are happy to consider flexible working arrangements(FWA), where this may be needed, guided by our FWA Policy. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

PwC Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Senior Manager - Tax (Financial Services) at PwC. The role focuses on providing advice and guidance to clients on tax planning, compliance, and strategy, helping businesses navigate complex tax regulations and optimise their tax positions.

• Tax Compliance - Ensure accurate and timely filing of all tax returns, including corporate income tax and other applicable taxes to the tax authorities. You will also contribute technical insights to business tax compliance engagements.
• Tax Planning - Develop and implement tax strategies to optimise the company’s tax position, minimise tax liabilities, and manage risks.
• Advisory - Provide expert advice on tax implications for business transactions, mergers, acquisitions, investment structure planning, incentive applications, inbound/outbound investment advisory and new business ventures.
• Reporting - Prepare and review tax provision calculations for financial statements and ensure proper accounting for all tax-related items.
• Regulatory Monitoring - Keep abreast of changes in tax laws and regulations, and assess the impact on the company’s tax position.
• Collaboration - Work closely with internal stakeholders, including finance, legal, and business units, to ensure alignment on tax-related matters.

• Bachelor’s degree in Accounting or related field and/or professional qualification.
• Strong business technical knowledge with at least 10 years' working experience in tax compliance and consultancy, ideally in a professional services organization.
• Excellent client handling and team management skills.
• People management and project management experience.
• A good level of commercial awareness.
• Possess good spoken and written skills.
• Self-motivated and proactive with contribution to business development efforts as part of securing new clients.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Accounting/Auditing and Finance
• Industry: Professional Services
• Travel requirements: Not specified
• Available for work visa sponsorship: No
• Government clearance required: No