4,527 Banking Operations jobs in Malaysia
Banking Operations Executive
Posted 24 days ago
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Job Description
The Banking Operations Executive plays a vital role in the smooth functioning of StashAway's banking operations. This role is responsible for ensuring that all banking activities are carried out efficiently and effectively, with a focus on risk management, compliance, and customer satisfaction.
The ideal candidate will possess excellent analytical and problem-solving skills, as well as the ability to work well under pressure and meet deadlines. Strong communication and collaboration skills are also essential for this role, as the Banking Operations Executive will work closely with various teams within the organization to achieve common goals.
ResponsibilitiesDaily Responsibilities:
Process and check daily deposits and withdrawals (includes Suspicious Transaction Monitoring) for Singapore and Malaysia entities
Once a suspicious transaction is approved on the Admin system, it takes immediate effect. If unsure of the approval decision, the Banking Operations Executive clarifies with the Function Manager. Conversely, the Function Manager retrospectively checks the approved transactions on a weekly basis.
Execute daily fund transfers for the business (e.g. transfer to the Broker) across all of the Group’s entities
The Banking Operations Manager provides oversight for this process and the transactions can only be approved by Senior Management members.
Review flagged customers as part of the customer onboarding screening process
The Banking Operations Manager will periodically review the Banking Operations Executives’ approvals and provide feedback.
Work with the Client Experience team to contact customers for the purposes of transaction verifications (e.g. obtaining proof of fund transfer when necessary)
Assist the Operations team in resolving transactional issues (e.g. stalled withdrawals, reconciliation discrepancies) together with the Tech team
Prepare monthly reports (e.g. Reconciliation Report, Operations KPI Report)
Take ownership of operational tasks and continuously find ways to improve the efficiency of such tasks
Undertake ad hoc operations projects as required
RequirementsFresh Graduates are encouraged to apply.
Prior experience in one or more of the following areas would be a bonus: banking & finance, risk or compliance, treasury, cash operations, trade settlement.
Strong communication skills and a positive attitude. Proficiency in basic English is essential for effective interaction with internal and external stakeholders through various channels (phone, email, chat).
Exceptional organizational skills, adaptability, and acute attention to detail are paramount.
Ability to grasp complex concepts swiftly and creatively solve problems on-the-fly.
A team player, adept at working collaboratively in a fast-paced environment, adjusting to changes while maintaining determination and efficiency.
Proficiency in utilizing a range of technology tools and software relevant to banking operations, demonstrating an aptitude for learning new systems quickly.
Strong commitment to continuous learning and professional growth, evident through seeking out opportunities to expand knowledge and skill sets.
Employee financial and physical well-being
Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).
Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.
Flexible work arrangements and policies
Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.
Learning and development opportunities
You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval.
Team bonding budget and initiatives
Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.
#J-18808-LjbffrBanking Operations Executive
Posted today
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Job Description
esponsibilities:
· To conduct customer due diligence (CDD)
· Correcting the necessary information from customers
· Input correct information into system
· Checking data with the original information
Requirements:
· Minimum Degree in Accounting, Economics, Business Admin, Banking or Finance (Possible fresh grad)
· Must have related experiences ie: KYC knowledge in banking industry
· Fluent in English and Mandarin to serve Mandarin-speaking customers
· Ability to work in a fast-paced, result-oriented environment
· Computer literacy (Words, PowerPoint, Excel)
Banking Operations Coordinator
Posted today
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Position: Branch Operations Coordinator
Salary: up to RM 2,300
Work Location: Jalan Pantai Baru, Kuala Lumpur
Industry: Banking & Finance
Working Hours: Monday to Friday: 8:45am to 5:45pm
Malaysian Citizen Only
Able to start immediately
Must-have requirements:
• Minimum Degree in any related field.
• Have relevant experience in operational management would be added advantage.
• Effective communication skills, able to communicate in English/ BM orally and in writing, with emphasis on English.
• Pleasant and mature personality and Computer literate
• Analytical skills, problem solving skills, good organizational and interpersonal skills, has a sharp eye for detecting errors.
Key responsibilities:
• To ensure all maintenance and transactions done according to branches/business units
• To attend account opening request from various business units and make sure account
• To print maintenance validation, vouchers for monetary transactions for checker to validate
Banking Operations Executive
Posted 5 days ago
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Job Description
Daily Responsibilities: Process and check daily deposits and withdrawals (includes Suspicious Transaction Monitoring) for Singapore and Malaysia entities Once a suspicious transaction is approved on the Admin system, it takes immediate effect. If unsure of the approval decision, the Banking Operations Executive clarifies with the Function Manager. Conversely, the Function Manager retrospectively checks the approved transactions on a weekly basis. Execute daily fund transfers for the business (e.g. transfer to the Broker) across all of the Group’s entities The Banking Operations Manager provides oversight for this process and the transactions can only be approved by Senior Management members. Review flagged customers as part of the customer onboarding screening process The Banking Operations Manager will periodically review the Banking Operations Executives’ approvals and provide feedback. Work with the Client Experience team to contact customers for the purposes of transaction verifications (e.g. obtaining proof of fund transfer when necessary) Assist the Operations team in resolving transactional issues (e.g. stalled withdrawals, reconciliation discrepancies) together with the Tech team Prepare monthly reports (e.g. Reconciliation Report, Operations KPI Report) Take ownership of operational tasks and continuously find ways to improve the efficiency of such tasks Undertake ad hoc operations projects as required Requirements
Fresh Graduates are encouraged to apply. Prior experience in one or more of the following areas would be a bonus: banking & finance, risk or compliance, treasury, cash operations, trade settlement. Strong communication skills and a positive attitude. Proficiency in basic English is essential for effective interaction with internal and external stakeholders through various channels (phone, email, chat). Exceptional organizational skills, adaptability, and acute attention to detail are paramount. Ability to grasp complex concepts swiftly and creatively solve problems on-the-fly. A team player, adept at working collaboratively in a fast-paced environment, adjusting to changes while maintaining determination and efficiency. Proficiency in utilizing a range of technology tools and software relevant to banking operations, demonstrating an aptitude for learning new systems quickly. Strong commitment to continuous learning and professional growth, evident through seeking out opportunities to expand knowledge and skill sets. Employee financial and physical well-being Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee. Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply). Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway. Flexible work arrangements and policies Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year. Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are. Learning and development opportunities You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval. Team bonding budget and initiatives Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do. Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.
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Digital Banking Customer Service
Posted today
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Job Summary:
Looking for Mandarin speakers
What's in it for you?
Be a Trailblazer: Join a pioneer team in a fast-growing Fintech project.
nhance Your Career: Gain international exposure in the financial services industry.
rkplace Excellence: Thrive in a supportive, multicultural environment that prioritizes growth and teamwork.
tractive Benefits: Competitive salary, structured career progression, and continuous learning opportunities.
power Customers: Be the voice of the company and make a real impact.
Your Mission:
liver outstanding support via phone, email, and chat, resolving customer inquiries with efficiency and empathy.
ild personalized solutions by identifying customer needs and recommending tailored products and services.
ndle escalated complaints professionally, maintaining trust and customer satisfaction.
ay compliant with data protection regulations and ensure secure handling of sensitive information.
ckle ad-hoc tasks as needed, showcasing your adaptability and problem-solving skills.
What You Bring:
perience: At least 1 year in a Contact Centre or BPO, with a preference for Financial Services expertise.
nguages: Proficiency in English (verbal and written), with English CEFR C1 proficiency for customer communication.
ills: Multitasking, prioritization, and communication excellence across multiple channels (phone, email, chat, social media).
silience: Perform under pressure, exceed customer expectations, and thrive in a fast-paced environment.
ndset: Analytical thinker and problem solver with a customer-first attitude.
Ready to make a difference?
Apply now and kickstart your career in a truly global, impactful, and rewarding role
Junior Banking Customer Service
Posted today
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Job Description
CONTRACT: 1 YEAR and Extendable
Job Location: Kuala Lumpur
Salary: RM3000 maximum
Responsibilities:
- Chargeback processing on data capturing
- Create and spawn chargeback cases in WFI system
- Preparing of vouchers- Preparing of advice letters to customers / merchants
- Updating of GL spreadsheet and perform GL reconciliation
- Retrieve case files for Acquiring Chargeback cases upon merchants reply.
Requirements:
- Candidate must possess at least a Diploma in any field
- Possess initiative and ability to meet stipulated timelines.
- Must be effectively bilingual (English & Mandarin / Malay)- Meticulous and able to work in a swift environment.
- Able to work under pressure, weekends, and public holidays
- Positive attitude, fast learner, strong analytical skill and adaptable to changes in working environment.
- Able to demonstrate good teamwork amongst staff.
- Matured, well organized, service oriented, self-driven and able to see tasks to completion
Head of Banking Operations
Posted today
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Job Description
Are you ready to redefine customer excellence and lead with impact at RinggitPlus?
We're on the hunt for a dynamic Head of Operations to spearhead our Banking Operations and ignite exceptional customer experiences. If you’re a bold operational leader with a relentless customer-first drive, razor-sharp problem-solving skills, and a passion for transforming customer needs into reality, this is the career-defining role you’ve been waiting for.
This isn’t just about overseeing operations, it’s about thriving in a high-energy FinTech environment, mastering strategic planning, and streamlining processes to deliver unparalleled customer satisfaction. As the operational heartbeat of Malaysia’s customer-obsessed FinTech leader, you’ll shape the future of finance with us.
Your Day-to-Day- Ignite & Empower Teams: Take the helm of three dynamic teams(Fulfilment, Campaigns, and Customer Service) fostering collaboration, unlocking their potential, and inspiring excellence in every action.
- Redefine Customer Success: Be the driving force behind customer-first initiatives, ensuring every operational choice elevates the customer experience to new heights.
- Orchestrate Flawless Campaigns: Mastermind operational workflows for cutting-edge campaigns, from prelaunch strategy to seamless execution. Streamline processes, oversee reporting and billing, and deliver insightful post-campaign analysis to fuel success.
- Pioneer Operational Brilliance: Design innovative processes that supercharge efficiency and customer satisfaction, safeguard business continuity, and set the gold standard for operational excellence in Malaysia’s leading FinTech.
Hard Skills:
- Minimum 5 years of operations management experience, thriving in high-energy, fast-paced environments where adaptability and impact are key
- Outstanding written, verbal, interpersonal, and presentation skills, with the ability to inspire and influence diverse stakeholders.
- Demonstrated success leading and empowering cross-functional teams, seamlessly managing both remote and in-office talent to drive results.
- Strong background in campaign or marketing operations, with a knack for orchestrating end-to-end workflows and delivering measurable success (highly preferred)
Soft Skills
- Blends sharp analytical thinking with tactical execution, turning big-picture strategies into impactful realities
- Fueled by a deep passion for solving customer challenges, ensuring every decision enhances their experience.
- Thrives in fast-paced settings, delivering results with precision and efficiency under pressure.
- Strikes a balance between disciplined process adherence and creative solutions that push boundaries.
- Anticipates future needs, optimizes for sustainable growth, and strategizes with foresight.
- Communicates decisions and ideas with clarity and conviction, inspiring teams and stakeholders alike.
If this sparks a fire in you and you know with an itching desire to lead with relentless customer focus, ignite operational brilliance, and thrive in a whirlwind of innovation and impact then this is your moment. Join us at RinggitPlus and let’s redefine what’s possible together. We can’t wait to meet you!
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Banking Operations Team Lead
Posted today
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Banking Operations Team Lead
Posted 1 day ago
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Get to know the team
Life at SSC Digibank – As one of the bank license applicants, Grab Digibank wants to revolutionise banking for Southeast Asia’s everyday consumers and entrepreneurs. We are looking for driven individuals who want to be part of this revolution and to pioneer the next generation of banking.
Get to know the role
We are looking for a Banking Operations Team Lead, Shared Service Center . He/she will be responsible for managing the teams handling the day-to-day processes related to banking operations, onboarding, AML & Sanction controls and fraud operations.
Duties And Responsibilities
- Provide oversight of the teams in day-to-day operational activities in banking operations, onboarding, AML & Sanction controls and fraud operations
- Provide quality coaching for the teams
- Ensure all assigned cases are processed in accordance to operational manual and standard operating procedures and within established SLAs.
- Ensure processes are performed in compliance with the Bank’s standards and regulatory requirements
- Collaborate with regional operations of Grab DigiBank and any other relevant teams in the region to review new, existing or potential operational processes, complaints and queries and ensure they are reviewed, resolved and implemented.
- Regularly identify pain points and review operational insights of the process and work closely with the regional operations of digital bank to recommend/drive enhancements where possible
- Ensure all errors/incidents are appropriately escalated and documented.
The Must-Haves
- Diploma or university degree
- At least 8 years of relevant banking experience in banking operations/onboarding/AML & sanction controls/fraud operations
- At least 5 years of relevant experience in managing a few teams
- Able to work independently and in a team
- Hardworking, self-driven, highly motivated and meticulous individual
- Possess strong leadership with excellent communication, analytical, and problem solving skills
- Being agile and able to work in a fast-changing environment, while possessing a positive attitude and can-do spirit
Banking Operations Team Lead
Posted today
Job Viewed
Job Description
Get to know the team
Life at SSC Digibank – As one of the bank license applicants, Grab Digibank wants to revolutionise banking for Southeast Asia's everyday consumers and entrepreneurs. We are looking for driven individuals who want to be part of this revolution and to pioneer the next generation of banking.
Get to know the role
We are living in exciting times. Technology is reshaping how we live and we want to use it to redefine how financial services are offered. Together, we have big dreams to unlock and financial inclusion for people in our region is just one. We want to build a digital bank with the right foundation - using data, technology and trust to solve problems and serve customers.
We are looking for a
Banking
Operations Team Lead, Shared Service Center
. He/she will be responsible for managing the teams handling the day-to-day processes related to banking operations, onboarding, AML & Sanction controls and fraud operations.
Duties And Responsibilities
- Provide oversight of the teams in day-to-day operational activities in banking operations, onboarding, AML & Sanction controls and fraud operations
- Provide quality coaching for the teams
- Ensure all assigned cases are processed in accordance to operational manual and standard operating procedures and within established SLAs.
- Ensure processes are performed in compliance with the Bank's standards and regulatory requirements
- Collaborate with regional operations of Grab DigiBank and any other relevant teams in the region to review new, existing or potential operational processes, complaints and queries and ensure they are reviewed, resolved and implemented.
- Regularly identify pain points and review operational insights of the process and work closely with the regional operations of digital bank to recommend/drive enhancements where possible
- Ensure all errors/incidents are appropriately escalated and documented.
The Must-Haves
- Diploma or university degree
- At least 8 years of relevant banking experience in banking operations/onboarding/AML & sanction controls/fraud operations
- At least 5 years of relevant experience in managing a few teams
- Able to work independently and in a team
- Hardworking, self-driven, highly motivated and meticulous individual
- Possess strong leadership with excellent communication, analytical, and problem solving skills
- Being agile and able to work in a fast-changing environment, while possessing a positive attitude and can-do spirit