593 Banking Operations jobs in Malaysia

StashAway Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Banking Operations Executive role at StashAway

StashAway Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Banking Operations Executive role at StashAway

About Job

The Banking Operations Executive plays a vital role in the smooth functioning of StashAway's banking operations. This role is responsible for ensuring that all banking activities are carried out efficiently and effectively, with a focus on risk management, compliance, and customer satisfaction.

About Job

The Banking Operations Executive plays a vital role in the smooth functioning of StashAway's banking operations. This role is responsible for ensuring that all banking activities are carried out efficiently and effectively, with a focus on risk management, compliance, and customer satisfaction.

The ideal candidate will possess excellent analytical and problem-solving skills, as well as the ability to work well under pressure and meet deadlines. Strong communication and collaboration skills are also essential for this role, as the Banking Operations Executive will work closely with various teams within the organization to achieve common goals.

Responsibilities

• Daily Responsibilities:
• Process and check daily deposits and withdrawals (includes Suspicious Transaction Monitoring) for Singapore and Malaysia entities
• Once a suspicious transaction is approved on the Admin system, it takes immediate effect. If unsure of the approval decision, the Banking Operations Executive clarifies with the Function Manager. Conversely, the Function Manager retrospectively checks the approved transactions on a weekly basis.
• Execute daily fund transfers for the business (e.g. transfer to the Broker) across all of the Group’s entities
• The Banking Operations Manager provides oversight for this process and the transactions can only be approved by Senior Management members.
• Review flagged customers as part of the customer onboarding screening process
• The Banking Operations Manager will periodically review the Banking Operations Executives’ approvals and provide feedback.
• Work with the Client Experience team to contact customers for the purposes of transaction verifications (e.g. obtaining proof of fund transfer when necessary)
• Assist the Operations team in resolving transactional issues (e.g. stalled withdrawals, reconciliation discrepancies) together with the Tech team
• Prepare monthly reports (e.g. Reconciliation Report, Operations KPI Report)
• Take ownership of operational tasks and continuously find ways to improve the efficiency of such tasks
• Undertake ad hoc operations projects as required
  

• Fresh Graduates are encouraged to apply.
• Prior experience in one or more of the following areas would be a bonus: banking & finance, risk or compliance, treasury, cash operations, trade settlement.
• Strong communication skills and a positive attitude. Proficiency in basic English is essential for effective interaction with internal and external stakeholders through various channels (phone, email, chat).
• Exceptional organizational skills, adaptability, and acute attention to detail are paramount.
• Ability to grasp complex concepts swiftly and creatively solve problems on-the-fly.
• A team player, adept at working collaboratively in a fast-paced environment, adjusting to changes while maintaining determination and efficiency.
• Proficiency in utilizing a range of technology tools and software relevant to banking operations, demonstrating an aptitude for learning new systems quickly.
• Strong commitment to continuous learning and professional growth, evident through seeking out opportunities to expand knowledge and skill sets.
  
  

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.
  
  

• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.
  
  

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval.
  
  

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

• Seniority level Entry level

• Employment type Full-time

• Job function Finance and Sales

Referrals increase your chances of interviewing at StashAway by 2x

Get notified about new Bank Employee jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

Kota Damansara, Selangor, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kota Damansara, Selangor, Malaysia 6 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 hours ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Mid Valley City, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 hours ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Location: Remote
Industry: Fintech, Crypto, Forex
Experience: 3+ years in banking/financial operations

Bitunix is seeking a detail-oriented Banking Operations Specialist or Manager to streamline and oversee daily banking and treasury processes, ensuring the secure and efficient movement of funds across our fintech and crypto platforms.

• Manage banking infrastructure, accounts, and reconciliation processes

• Ensure accurate and timely settlements across fiat and crypto transactions

• Coordinate with banking partners, custodians, and compliance teams

• Monitor liquidity, cash flow, and payment pipelines

• Assist in implementing new banking solutions and integrations

• Troubleshoot transaction issues and implement risk controls

• Proven experience in banking operations, payment processing, or treasury functions

• Strong understanding of crypto/forex environments

• Familiar with SWIFT, SEPA, and blockchain settlements

• Proficient in Excel and/or banking dashboards

Join to apply for the Banking Operations Team Lead - Cards Operations role at GXBank

Join to apply for the Banking Operations Team Lead - Cards Operations role at GXBank

Get AI-powered advice on this job and more exclusive features.

Get To Know Our GX Bank Team

GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.

Get To Know Our GX Bank Team

GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.

We are driven by our shared purpose and passion to bring positive transformation to the banking industry, starting with solutions that address the financial struggles of Malaysians and businesses.

Get To Know The Role

What will you do?

• Be our subject expert in our Card Operation
• Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it matters most.
• Use advanced data analytics to explore operations issues/opportunities, uncover insights and/or identify targeted areas for efficiency improvement and risk mitigation.
• Ensure day-to-day operations comply with the regulatory and internal requirements.
• Leverage technology to drive a high degree of digitalisation and scalability.
• Analyse potential pitfalls across the process cycle for product launches and system roll out, which may impact operations effectiveness.
• Drive higher degree of effectiveness of control measures. Use big data analysis to discover patterns and potential hot spots
• Drive iterative process improvements and work closely with cross functional teams to close the process risk gaps.
  
  

• Lead, mentor, and manage a team of Card Management, Settlement, Reconcilition, Card Scheme Dispute/chargeback, User Acceptance Test
• Represent Cards Operations for engagement with external Service Provider and internal support on BAU operations.
• Set team performance goals, monitor progress and provide regular feedback to the team members.
• Foster a collaborative and high-performance team environment.
• Be our subject expert in cards management & settlement/reconciliation operations– ie Mastercard, Paynet, Idemia & Citylink
• Oversee the end-to-end client card operational process, ensuring compliance with regulatory requirements and bank policies.
• Manage the daily card operations, including processing transactions, handling exceptions and resolving card issues.
• Ensure all cards operations comply with internal policies and external regulations.
• Continuously evaluate and improve card processes for efficiency and accuracy.
  
  

• Monitor and attend to incoming dispute / chargeback received from Mastercard or Paynet.
• Ensure incoming dispute raised by the card scheme being attend and respond within the SLA.
• Review and analyst dispute raised by customer through Customer Experience team via system. Confirm and proceed to service provider for chargeback issuance (if eligible for chargeback)
• To monitor chargeback status from time-to-time and update Customer Experience.
  
  

• Monitor daily MasterCard & Paynet settlement received as per standard scheduled by the card scheme.
• Monitor & ensure settlement was auto-created in the system as per scheduled and attended by the Payment Operations.
• To escalate on any delay in processing to the team lead and ensure action taken to resolve the issue.
• Monitor Daily Card Reconciliation case auto-created in the system as per scheduled.
• Check & confirm parent case created with sufficient files ingested & child case match the Unrecon item (if any).
• Maker/Checker to the child case item by reconfirming transaction status before proceeding with credit/debit remarks.
• To escalate/liase with service providers for clarification/confiramtion required on the Ureconciliaiton item.
  
  

• Monitor blank card & stationery inventory balance/maintenance in the systems. To escalate to the teamlead for threshold limit reach.
• To attend to query or confirmation required from the Card Service provider on embossing, delivery & return card status.
  
  

• Identifying, analyzing, and implementing process improvements
• To attend to Cards related UAT as per timeline set
• Ensure UAT Test Script updated correctly and review by the team lead
  
  

• Ensure all cards related processes adhere to GXB and other external requirements.
• Identify and mitigate operational risks within the team’s processes.
• Conduct regular audits and reviews to maintain compliance standards.
• Analyze current processes and identify areas for improvement.
• Implement best practices and innovative solutions to streamline operations.
• Monitor industry trends and adapt processes to stay ahead of the curve.
  
  

• Verify and ensure regulatory report submit as per scheduled.
• Prepare regular reports on team performance.
• Maintain accurate records and documentation for all client interactions and transactions.
• Present findings and recommendations to senior management.
  
  

• Leadership and mentoring skills.
• Passionate about solving problems – possesses a relentless need for investigation and data exploration. Use your problem-solving skills to foresee obstacles and proposed changes to the operation process.
• Minimum of 5 years of experience in Debit Card, MasterCard & Paynet operations, journey mapping and process optimization
• Strong foundation in design thinking and human centric methodologies
• A thorough understanding of the latest process enhancement strategies and experience applying them
• A sharp eye for identifying weak points in processes and workflow structures.
• A strategic and analytical mindset as you will have to critically evaluate individual processes and iterations, then synthesize their insights
• Must be organized and committed to meeting deadlines as you will spearhead both the planning and implementation
• Comfort in dealing with ambiguity and operating in a fast-changing, unstructured environment
• Confidence in your abilities to lead organizational change.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Banking

Referrals increase your chances of interviewing at GXBank by 2x

Get notified about new Operations Team Lead jobs in Petaling Jaya, Selangor, Malaysia .

Petaling Jaya, Selangor, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 19 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Petaling Jaya, Selangor, Malaysia MYR1,000.00-MYR2,000.00 1 day ago

Petaling Jaya, Selangor, Malaysia 2 months ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

This job involves providing excellent customer service for digital banking through phone and online channels. You will assist clients in understanding banking products and promote banking services in a friendly environment.

• Deliver prompt, outstanding customer service via phone, fostering positive client relationships;
• Engage in friendly interactions during inbound calls, emails, and live chats within a dynamic contact center;
• Educate customers about products and digital banking platforms;
• Promote upselling and cross-selling of banking products and services to expand the customer base.

Qualifications:

• SPM, Diploma, or Bachelor's Degree in a related field;
• At least 1 year of customer service experience, preferably in Banking, Financial Services, or FinTech;
• Excellent command of English, both verbal and written (mandatory);
• Ability to work on rotational shifts to support international markets;
• Strong phone etiquette and active listening skills.

• Customer Service
• Digital Banking
• Financial Technology (FinTech)
• Effective Communication
• Delivery Focus
• Time Management
• Teamwork

Health coverage including medical cards and claims.

Performance-based incentives aligned with KPIs.

Ongoing training to enhance skills and performance.

Overtime, performance bonuses, and annual bonuses.

Promotion opportunities for high performers eager to grow with Daythree.

Fresh graduates with diplomas or degrees are welcome to start their careers with Daythree, a leader in Business Process Management (BPM) known for innovation and customer experience transformation.

We are looking for a Head of IT Operations(Banking) who will be responsible for strategic initiatives and ensure full SLA compliance while promoting a collaborative culture. Manage a team, maintain stakeholder relationships, and support the expanding data centre industry and disaster recovery. Ensure recovery readiness to support business functions in case of a disaster.

Responsibilities :

• Provide strategic and technical leadership for data centre operations in Malaysia.
• Promote a culture of zero-downtime and ensure 100% SLAs and maintain high customer satisfaction.
• Adhere to Group DC baseline policies, procedures, and systems.
• Lead and participate in group-wide initiatives such as sustainability, safety, and cybersecurity programs.
• Track and report on DC operational performance metrics to drive improvements.
• Manage risk and ensure compliance with local legal and regulatory requirements.
• Oversee the rollout of operational teams, systems, and vendors in new data centres.
• Collaborate with cross-functional teams and external stakeholders.

Requirements :

• Proficiency in service and operational management of critical MEP infrastructure and ITIL frameworks. Strong understanding of technical matters, including mechanical and electrical systems.
• Familiarity with ISO standards and local codes of practice related to DC operations. Preferred certifications such as Certified Disaster Recovery,
• Solid knowledge in AWS/Azure/Google networks (NATGW, IGW, VGW, TGW, CloudWAN, VPC peering and etc)
• Knowledge of disaster recovery technologies, methodologies, and industry best practices especially MTD (Minimum Tolerable Downtime) RTO (recovery time objectives) and RPO (recovery point objectives) for the organizations systems.
• Bachelors degree in engineering, Science, IT, or a related field, atleast 8 years of experience in data centre operations management.
• Strong understanding of IT infrastructure, including on-premises, cloud, and hybrid environments.
• Proven track record of successfully implementing IT disaster recovery initiatives in complex environments.
• Ability to lead during crises and manage major changes and incidents. IT Governance & Risk Management

Company Background:

We are representing our well-known banking clients in their search for a highly motivated and dynamic individual to join their team in the position of Consumer Financial Services. We are looking for a candidate who is passionate about delivering excellent customer service and contributing to the success of a leading bank in the region.

• Monday - Friday
• Work location: KL, Selangor, Melaka, Johor, Negeri Sembilan, Penang, Sabah, Sarawak
• Annual Leaves, Medical Leave
• Performance bonus
• Medical Insurance
• Yearly bonus

Job Description:

• To provide One-Stop and holistic banking solutions to our customers.
• Offer Professional Wealth Advice - Be part of the leading wealth solutions team in the industry and supported by regional wealth panel. You will engage with our wealth specialists, sensing the pulse of the global economy, and in return offer your professional advice and appropriate financial solutions to our customers, achieving your revenue target.
• Be Our Personal and Premier Banking Advocate and Acquire New Customers - You will be involved in events and sales activities in line with the business direction and other sales initiatives. By engaging customers and prospects, you will be the ambassador of the bank, sharing the benefits and inviting them to be part of the Personal / Premier Banking.
• Service - You are expected to proactively engage our customers to establish a good relationship and achieve growing customer satisfaction in line with improving customer engagement scores consistently.
• Compliance - You are to adhere diligently to all documentary processes and procedures. Ensure no lapses in control requirements and submit reports, both statutory and regulatory, in a timely manner. Ensure zero defects in account opening, sales transaction execution, loan submission, and others.

Job Requirements:

• Diploma and above holder with experience in sales or service experience in the financial or service industry (e.g., service areas include Airline, Telco, Hotel, Tourism).
• Fresh graduates are encouraged to apply.
• License and relevant certifications (PCE, MTA, FIMM, IPPC/PPKM, etc.) are an added advantage.
• Possess strong interest in financial planning, investment, lending, and sales.
• Strong understanding of both financial and non-financial markets as well as excellent communication and interpersonal skills.
• Good social networking skills and able to deliver and maintain a high quality of customer service.
• Multi-lingual abilities will be an added advantage.
• Possess own transport and willing to travel.

Interested candidates may apply online or send your resume to or

Only shortlisted candidates will be notified.

NO PREVIOUS EXPERIENCE NECESSARY. WE WILL TRAIN THE RIGHT PERSON.

This position can be fully remote. Great for the stay-at-home career seeker.

All required pre-licensing courses & required state licenses are covered by the company.

The desired candidate would possess the following skills:

• Excellent customer service skills
• Entrepreneurial Mindset
• Strong leadership and decision-making skills
• Ability to develop, manage and drive growth
• Access to Internet or Wi-Fi connection

Requirements:

• Must be 18+ (This is a FEDERAL requirement)
• Must pass a background check (No Felonies)
• Self-Disciplined, Self-Accountability
• Trustworthy & Honest

What we provide:

• Training Bonus program
• State and Federal Licenses
• Part-time or Full-time Flex options
• No Quotas or Caps on Commissions
• Stock opportunities
• Residual Income Opportunities - 6 income streams