48 Banking Institutions jobs in Ampang

A Customer Service Representative is responsible for maintaining solid customer relationships by handling queries and concerns promptly and professionally as well as providing customers with day-to-day technical support via email, instant messaging service and telephone.

Responsibilities and Accountabilities

• Respond with speed to customer enquiries, and handle and resolve customer complaints.
• Manage customer interactions on the company's social media platforms.
• Provide training to customers when necessary.
• Obtain and evaluate all relevant information to handle product and service enquiries.
• Update and upkeep clients' profiles and databases.
• Sort client data to track target customers and initiate a marketing approach to potential clients.
• Explore efficient alternatives to improve Company's database system.
• Identify and provide feedback from customers for continuous improvement
• Provide a commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover.
• Escalate critical issues swiftly and accurately to your superior
• Assist the company and management in other related areas when required or requested
• Train and assist other members of the Customer Support Team when required or requested

What are the skills required?

• Minimum (1) one year of similar experience in the field.
• Flexible and quick learner, able to adapt to continuously evolving customer needs and product updates.
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
• Ability to effectively communicate, both written and verbally.

What are the benefits you are looking for?

• Enjoy work-life balance (5 days a week)
• Attractive remuneration and compensation package will be commensurate with experience and qualifications.

• Provide professional customer service for service inquiries and feedbacks.
• Understand the full cycle of our business model
• Follow up and respond back to user on timely manner.
• Provide effective solution for customer issue.

Job Requirement:

• Candidate must Minimum SPM & above
• Required language(s): English & Malay
• Applicants must be willing to work in Shah Alam Seksyen 15
• On job Training provided

Company: Automotive

• Monitor progress of customer order with inter departments to ensure the completion of products and on time delivery.
• Follow up closely on sales order fulfilment and update customer on order requirements and progress.
• Prepare and administer the quotation, costing and budget for customers.
• Prepare monthly sales report, track project milestones and deliverables.
• Responsible for maintaining the key customers relationship.
  
  

• Diploma holder or higher in any discipline.
• Minimum 2 years of working experiences in the related field is required for this position.
• Knowledge in SAP System, Microsoft Excel and understand the engineering drawing is an added advantage.
• Good communication and interpersonal skills and able to establish good relationship with all level of people.
• Proactive, aggressive and pleasant attitude.
• Able to manage customers' requirements.
• Prefer Mandarin Speaker candidate
  
  

• 5-Days Work Week
• Yearly Increment & Performance Based Bonus
• Fixed Transport Allowance
• Outpatient Medical Claim
• Dental Claim (for executive level & above)
• Lunch Subsidies
• Uniform Provided
• Replacement Leave for Public Holidays
• Group surgical & Hospitalization scheme
• Personal Accident & Term Life Insurance
• Friendly and Comfortable Working Environment

• Attend to customer inquiries, complaints, reviews, and feedback through calls and emails.
• Assess customers' needs and recommend suitable products and services.
• Build a friendly and helpful relationship with customers.
• Respond to customer queries in a timely and accurate manner.
• Update our internal database with feedback and details of customer interactions.
• Gather customer feedback and share IT with teammates or team leaders.
• Work well with the customer service team.
• Stay up-to-date with products and services available to customers.
  
  

• Minimum education: SPM
• Fresh graduates with a Diploma or Degree are encouraged to apply as training will be provided.
• 6 months to 1 year of experience in customer service or contact center (preferred).
• Ability to work well with and support the customer service team.
• Strong communication and writing skills in English.
• Proficiency in speaking Mandarin is an added advantage.
• Willing to interact with customers from different cultures and backgrounds.
• Comfortable working independently.
• Able to assist both local and international customers.
• Ability to perform well in a fast-paced environment.
  
  

• Health insurance
• Opportunities for promotion
• Professional development
  
  

• Rotational shift
  
  

• Overtime pay
• Performance bonus
  
  

Subang Jaya, Malaysia | Posted on 02/27/2025

Aigens Technology Limited is a market leader in F&B and Hospitality technology, empowering over 500 brands across the Asia Pacific, including global names like KFC, Burger King, Starbucks, Shake Shack, Hyatt, and Accor. Headquartered in Hong Kong, we specialize in innovative solutions that transform customer experiences and maximize operational efficiency.

As pioneers in mobile ordering and QR code technology, Aigens has been instrumental in steering the digital revolution of the F&B and Hospitality industry. Our versatile product portfolio—including Kiosk and Mobile Ordering solutions, POS, Payment, Loyalty systems, and Middleware—helps businesses attract more customers, increase order sizes, foster loyalty, and streamline operations.

With rapid growth in the past three years, expanding to 9 regional offices and a team of 150 (and counting), Aigens is shaping the future of F&B and Hospitality technology. If you are passionate about innovation and want to make an impact in this dynamic industry, join us and be part of our journey.

What your daily work looks like:

• Provide excellent customer service through social media platforms, ensuring inquiries and issues are resolved efficiently and professionally.
  
• Build and maintain positive relationships with both internal and external stakeholders.
  

• Manage customer interactions using a ticketing system, adhering to KPIs like response time and resolution time.
  
• Document and share lessons learned from recurring issues to improve processes and service quality.
  

• Leverage basic networking knowledge to understand how applications work within a networked environment.
  
• Troubleshoot and escalate technical issues appropriately, ensuring timely follow-up and resolution.
  

• Work in 9-hour shifts, with schedules between 8 AM and 10 PM across 5 working days, including potential weekends.
  

• Actively contribute to knowledge base updates and suggest process optimizations.
  
• Take ownership of customer issues and follow through to resolution.
  

We are looking for someone with:

Core Skills :

• Ability to see the big picture and anticipate customer needs beyond immediate issues.
  
• Excellent follow-up skills to ensure tasks and tickets are closed promptly.
  
• Strong communication skills with empathy for customers' concerns.
  
• Familiarity with ticketing systems and understanding of key performance indicators.
  

• Basic networking knowledge (e.g., IP, DNS, etc.) and how software interacts with networked environments.
  
• Ability to diagnose and discuss application-level issues.
  

• Resourceful and proactive in resolving customer challenges.
  
• Demonstrates empathy, patience, and adaptability in handling diverse customer situations.
  
• Ability to manage non-English speaking customers is an advantage.
  

• Prior experience in customer service or a similar role.
  
• Proven ability to manage customer interactions via social media platforms effectively.
  

What’s on offer:

• Competitive salary for the right candidate
  
• 5-day work week
  
• Friendly and people-oriented work environment
  
• Working in a flat culture with talented individuals
  
• Join a young and growing brand backed by a great investment team
  

We are excited to welcome a highly motivated individual to join our team. If you meet the above qualifications and are eager to contribute to our organization's success, we encourage you to apply.

Aigens is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, gender, religion, sexual orientation, national origin, genetic information, or any other protected characteristic.

All applications will be handled in strict confidence and will only be used for recruitment related purposes. Applicants who do not hear from us within 6 weeks from the date of application may consider their applications unsuccessful. All information on unsuccessful candidates will be retained for a maximum period of 24 months.

This job is about being a Customer Service Executive, where you connect with clients before, during, and after events. You might like this job because you get to help people, solve problems, and ensure events run smoothly while building great relationships!

- Contact potential and registered clients via phone calls, WhatsApp, email, and SMS to confirm attendance.

- Send reminders and provide necessary event details to ensure participation.

- Influence and convince clients to attend scheduled seminars and events.

- Assist in hosting Zoom sessions for online events when required.

• During the Event

- Provide support for both physical and virtual events to ensure a smooth experience for attendees.

- Address any client inquiries related to event access, technical issues (for online events), or event logistics.

• Post-Event Follow-Up

- Send thank-you messages to attendees after each event.

- Engage with attendees to promote future events and seminar registrations.

- Follow up with clients regarding outstanding payments for upcoming seminars.

• Customer Support & Issue Resolution

- Handle customer inquiries, refund requests, and complaints professionally and efficiently.

- Provide accurate information about the company’s events and services.

- Maintain positive client relationships to enhance brand loyalty.

• Administrative & Reporting Tasks

- Maintain accurate records of client interactions, registrations, payments, and event attendance.

- Ensure all registration forms and payment transaction slips are properly documented.

- Generate post-event reports to analyze client engagement and attendance trends.

Key Requirements

• Strong communication and persuasion skills (verbal & written).
• Experience in customer service, telemarketing, or event coordination is an advantage.
• Ability to handle client objections and influence attendance effectively.
• Proficiency in using WhatsApp, Zoom, Email, Google Sheets and CRM systems.
• Highly organized with excellent attention to detail.
• Comfortable with both remote and on-site event support (when required).
• Ability to work independently while being a strong team player.
• Owns all actions and decisions with accountability, proactiveness, and a positive attitude to drive collaborationandresults.

Crown Equipment Sdn. Bhd. is in search of a committed and talented professional to become part of our team as a Customer Service Coordinator (CSC). In this role, you will have experience in offering frontline support to both customers and technicians in a service-oriented environment. You will be adept at managing service call coordination, processing job cards, handling invoicing, and overseeing document control to ensure smooth field service operations and high levels of customer satisfaction.

We are looking for a proactive individual with a robust technical background and a strong passion for problem-solving. If you are keen to enhance your skills and be part of a team that prioritizes quality, safety, and innovation, Crown Equipment Sdn. Bhd. is the ideal place for you to further your career.

Key Responsibilities:

• Responded promptly to customer inquiries and service complaints, ensuring clarity on service agreements and timely breakdown assistance.
• Acted as a key point of contact for Field Service Technicians, coordinated and dispatched service calls daily.
• Accurately entered job cards to support timely billing and maintain monthly service budget targets.
• Managed purchase orders, quotations, credit notes, and RFIs; ensured accurate system entry and job closure tracking via Microsoft Excel.
• Monitored breakdown and PMP service screens to ensure proper scheduling and closure of jobs; maintained detailed customer and truck service history.
• Coordinated closely with PMP Sales to verify all active PMP contracts and service readiness.
• Maintained inventory of service documentation (job cards, check sheets); ensured accurate records and prompt invoicing to customers.

• Diploma or Degree in Business Administration, Customer Service, Logistics, Mechanical Engineering, or related field.
• SPM holders with relevant experience may also be considered.
• 1–3 years of customer service or coordination experience, preferably in automotive, logistics, machinery, MHE (material handling equipment), or industrial equipment sectors.
• Experience in after-sales service, field service coordination, or contract service management is a strong advantage
• Excellent communication and interpersonal skills (English and Bahasa Malaysia.
• Good coordination and follow-up skills with technicians, customers, and internal departments.
• Familiarity with service scheduling, job dispatching, and maintenance tracking.
• Strong problem-solving and customer-handling skills.
• Basic technical understanding of forklifts or MHE is a plus.
• Competency in Microsoft Office (especially Excel, Outlook) and ERP systems, AS400, etc.

• Laptop provided
• Mobile phone provided
• Overtime entitled
• Insurance benefit: GHS-Inpatient, GHS-Outpatient, GP-Specialist, GPA & GTL
• Unlimited amount for panel clinic

This job is about being the go-to person for gamers! As a Games Coordinator , you’ll manage online gaming activities and keep players happy. You might like this job because you’ll be at the heart of fun and excitement in the gaming world!

Salary Range: RM 1500 - RM 2800

• Manage online game operations
• Communicate with players to ensure a seamless gaming experience
• Handle player inquiries and provide support

• Minimum qualification: SPM or equivalent
• Passion for gaming
• Ability to work in a team
• Good communication skills
• Preferably able to speak and read Chinese

• Communication
• Customer Support
• Customer Service

• Accommodation for outstation staff
• Medical, Dental & Optical Claim Reimbursements (clinic consultation, medical check-up, eye check-up with original receipts)
• Parking Fee Reimbursements
• General and Hospitalization Insurance up to RM200k for confirmed staff

We also offer snacks, team meals, and birthday celebrations to foster a positive team environment.

CIB Net Station Sdn Bhd is one of Malaysia’s pioneering online game publishers, with a strong legacy in delivering high-quality MMORPG experiences to gamers across the region. Since our inception, we’ve been passionate about publishing and supporting MMORPGs that capture the imagination and loyalty of players. Among our most iconic titles are .

1 month ago Be among the first 25 applicants

This range is provided by GLOBAL OUTSOURCING GROUP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Responsibilities

1. Handling all inbound, outbound, and email inquiries related to customer complaints/issues regarding travel booking services (e.g., hotel room booking).
2. Providing passionate and satisfactory customer service.
3. Working in a team to achieve targeted KPIs.

Job Requirements

1. SPM qualification / Fresh graduates are welcome.
2. High proficiency in English and Traditional Mandarin (Speak, Read, Write).
3. No issues working on a 24-hour rotational shift with 5 working days (9 hours per shift including 1-hour break).
4. Ability to work during weekends and public holidays if needed.
5. Willing to be based at Subang Jaya Office, Selangor.
6. Ability to start working on 28 April 2025.

Job Benefits

1. Monthly Salary: RM 4,000 Basic + Up to RM 500 KPI Allowance + RM 20/day Transportation Allowance (10pm-6am).
2. 14 days of Annual Leave, 14 days of Sick Leave, EPF, SOCSO.
3. One-month paid training.
4. Located near LRT Subang Jaya.