282 Axiata jobs in Kuala Lumpur

We are seeking a talented individual to join our Network Operations team at Marsh McLennan. This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

NSI L2 Engineer

We will count on you to:

• Change and Configuration Management: Implement BAU changes to maintain network security integrity.
• Incident Troubleshooting: Provide Tier II-III support for BAU incidents, ensuring swift resolution.
• Project Progression: Support and contribute to security projects and transformations.
• System Administration: Manage network security device OS, including upgrades and feature adoption.
• Documentation: Maintain operational documentation for BAU processes.
• Support in Major Incidents: Support critical incidents, assisting the team to resolution.
• Setting Standards: Contribute best practices and high standards for the team through your work ethic.
• Collaboration: Build strong relationships and work closely with other teams within MMC Tech.
• Judgment in High-Pressure Situations: Exercise sound judgment and decision-making in complex scenarios.
• Initiative: Demonstrate the ability to work independently with minimal supervision

What you need to have:

• Education: Bachelor's degree in Computer Science or a related field from an accredited institution, or equivalent combination of education, training, and experience.
• Experience: 5+ years of network security experience in a complex, large-scale, international, multi-vendor environment.
• Technical Expertise:
• Working knowledge of Palo Alto Firewalls, F5 Load-Balancers/WAFs
• Experience with TCP/IP and tools such as Wireshark.
• Understanding of Data Centre and Public Cloud architectures.
• Familiarity with Global Operations Teams and related best practices.
• Communication Skills: Excellent verbal and written communication skills in English.

What makes you stand out:

• Scripting Skills: Working knowledge of Python with the ability to write and debug scripts.
• Automation Knowledge: Familiarity with automation tools such as Ansible.
• Technical Expertise:
• Experience with Infoblox.

Why join our team:

• Professional Development: We support your growth through development opportunities, engaging work, and supportive leadership.
• Inclusive Culture: Join a vibrant and inclusive culture where you can collaborate with talented colleagues to create innovative solutions that impact colleagues, clients, and communities.
• Career Opportunities: Our scale provides a variety of career paths, along with benefits and rewards designed to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

We're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.

We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey.

Excited for our future, we've got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide. And this is where you come in.

We're now looking for Network Operations Centre Dispatcher to join our team and help us deliver great results for our clients. 

The Role

As a Network Operations Centre (NOC) Dispatcher, you will be responsible for managing NOC services and the scheduling process.

You will be dispatching workload for our engineers that is inbound via our portal or email. Where possible, you will address issues and escalate matters within your remit.

You will monitor the progress of queries and issues for all team members to ensure operations are maintained efficiently and allocate work accordingly.

So, if you have experience working on a ticketing system and workload management experience, this is your chance to get on board with an ambitious and successful business as we push on making a big impact in our industry sector.

About You

To be considered as a Network Operations Centre Dispatcher, you should have:

• Experience using ConnectWise or another ticketing system
• Engineer workload management experience
• Experience with Microsoft technologies
• Excellent customer service and communication skills
• Problem solving skills
• Strong documentation skills

Other organisations may call this role Helpdesk Dispatcher, Customer Service Advisor, Customer Service Controller, Helpdesk Controller, Service Controller.

Air IT are equal opportunities, employers who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you're seeking your next challenge as a Network Operations Centre Dispatcher, please apply via the button shown.

Eager to explore the dynamic and exciting tech industry of Southeast Asia? Apply now and join us in our Network Operations Center today

In a nutshell, you will be working with network professionals in the MAGNIFI team in bridging the gap between network technology and business operations by monitoring various network ecosystems and troubleshooting actual business problems.

A day in the life in MAGNIFI in the Network Operations Center:

• Provides a proactive 24/7 monitoring by monitoring network systems, devices, critical IT assets and IoT devices.
• Experiencing first-hand and gain practical knowledge on monitoring, managing and troubleshooting an end-to-end network ecosystem.
• Perform real-time troubleshooting and escalate critical issues when necessary.
• Respond to network alerts, security threats, and performance issues.
• Provide support for incident management and disaster recovery plans.
• Collaborate with IT and engineering teams to implement system improvements.
• Conduct root cause analysis and provide solutions for recurring incidents.
• Maintain and update documentation related to network operations and incidents.
• Keeping abreast of the latest technology trends, developments, and best practices in the digital industry.

Qualifications:

• Graduates with a passion for Computer Science/Network Engineering are encouraged to apply.
• Great interest in digital transformation and is constantly updated with current events and trends.
• Good interpersonal, verbal, and written communication skills and a positive attitude to thrive in a fast-paced, growing business.
• Strong analytical and project management skills with a can-do attitude.

Apply today by sending your resume/CV to

___

MAGNIFI's vision is to be Asia's leading digitalization Services Provider. We empower businesses all across the South East Asia with seamless connectivity and digital enablement, which are the fundamental building blocks for this digital era.

We firmly believe that digitalization is of utmost importance to future-proof businesses in this digital era. Fulfilling the connectivity demands of our customers through managed digitalized services will be our mantra.

Job Type: Full-time

Pay: From RM2,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Work Location: In person

Overview

TDCX Federal Territory of Kuala Lumpur, Malaysia

TDCX Federal Territory of Kuala Lumpur, Malaysia

The USTS NOC team works with various internal teams to assist with Deployment procedures, deploying code and configuration changes. The NOC team also provides Tier-1 support for the various mission critical applications and services. In the near future, the NOC team will also be taking over monitoring aspects of various systems and services from other USTS teams as well.

• Collaborate with internal teams to deploy software and configuration changes to servers, ensuring smooth completion with no impact to services
• Provide daily operational support for production systems and services
• Monitor system health and performance, promptly responding to incidents/alerts, and keep stakeholders informed on issue resolution.
• Participate in a 24/7 on-call rotation, with flexibility for night shifts, weekends, and overtime as needed.
• Provide Tier-1 support for mission-critical services in production.
• Develop and document processes to support team collaboration, knowledge sharing, and training.
• Implement configuration changes to applications and servers to align with business initiatives.
• Drive innovation by automating routine tasks to increase efficiency.
• Ensure the effective operation and maintenance of production systems.
• Assist in guiding and training fellow NOC engineers, to ensure the team has operational understanding of day to day tasks
• Lead project-based work, ensuring feasibility, progress, and timely completion.
• Review team workflows to identify areas for improvement.
• Analyze troubleshooting patterns, collaborating with relevant teams for long-term resolutions and increased NOC team efficiency.

• Bachelor’s degree in Computer Science or a related field is mandatory.
• Experience in server and application support is required.
• Proficiency in Linux/Unix administration is preferred.
• Familiarity with ticketing and documentation tools like Jira and Confluence is preferred.
• Strong analytical skills and excellent written and verbal communication abilities.
• Proven ability to multitask, prioritize effectively, and perform well under pressure in a fast-paced environment.
• Experience supporting Kubernetes environments.
• Knowledge of Docker/container technologies and microservices architecture.
• Hands-on experience with cloud technologies and supporting cloud-based services.
• Demonstrated ability to work effectively within a team.
• Experience with monitoring solutions is required.
• Proficiency in automation to streamline day-to-day tasks.
• Experience with database technologies, including executing queries (Redis, MySQL).
• Familiarity with web services like Apache, Nginx, etc.
• Previous experience in a micro-services environment.
• Must be a team player.

• Familiarity with incident review processes, to understand root cause of issues and follow-up to ensure proper fixes are deployed
• Comfortable partnering with cross-functional teams to understand servers/services setup, and work with them to come up with monitoring solutions based on best practice
• Familiarity with networking LAN, WAN, HTTP, HTTPS, DNS, SSH troubleshooting

• Associate

• Full-time

• Outsourcing and Offshoring Consulting

Company Description

DCConnect Global Limited leverages advanced SDN and blockchain technology to create an autonomous network ecosystem. With over 4,000 endpoints in 1,164 cities, and access to over 200+ Cloud Platforms including AWS, Azure, and GCP, DCConnect addresses modern networking challenges. The company has extended its reach through partners, with more than 1,000 PoP's in USA, Europe, APAC, SE Asia, and MEA, covering over 61 countries globally. DCConnect is privately owned and has offices in Singapore, Hong Kong, Malaysia, Indonesia, and more. Our vision is to enable customers to overcome operational constraints of traditional telecom services.

Role Description

• Provide first level response to customer and follow escalation procedure when needed
• Liaise with both internal & external parties in assist customer projects in daily operation
• Maintain and operate SDN/SDWAN Portal to meet customer requirement
• Maintain equipment inventory at up-to-date standard
• Handle phone-in, email, instant message of support enquires in using our services
• Monitoring corporate backbone network and proceed fault escalation accordingly
• Be part of a NOC Team that provides support in a shift rotation basis

The USTS NOC team works with various internal teams to assist with Deployment procedures, deploying code and configuration changes. The NOC team also provides Tier-1 support for the various mission critical applications and services. In the near future, the NOC team will also be taking over monitoring aspects of various systems and services from other USTS teams as well.

Core Responsibilities:

• Collaborate with internal teams to deploy software and configuration changes to servers, ensuring smooth completion with no impact to services
• Provide daily operational support for production systems and services
• Monitor system health and performance, promptly responding to incidents/alerts, and keep stakeholders informed on issue resolution.
• Participate in a 24/7 on-call rotation, with flexibility for night shifts, weekends, and overtime as needed.
• Provide Tier-1 support for mission-critical services in production.
• Develop and document processes to support team collaboration, knowledge sharing, and training.
• Implement configuration changes to applications and servers to align with business initiatives.
• Drive innovation by automating routine tasks to increase efficiency.
• Ensure the effective operation and maintenance of production systems.
• Assist in guiding and training fellow NOC engineers, to ensure the team has operational understanding of day to day tasks
• Lead project-based work, ensuring feasibility, progress, and timely completion.
• Review team workflows to identify areas for improvement.
• Analyze troubleshooting patterns, collaborating with relevant teams for long-term resolutions and increased NOC team efficiency.

Qualification:

• Bachelor's degree in Computer Science or a related field is mandatory.
• Experience in server and application support is required.
• Proficiency in Linux/Unix administration is preferred.
• Familiarity with ticketing and documentation tools like Jira and Confluence is preferred.
• Strong analytical skills and excellent written and verbal communication abilities.
• Proven ability to multitask, prioritize effectively, and perform well under pressure in a fast-paced environment.
• Experience supporting Kubernetes environments.
• Knowledge of Docker/container technologies and microservices architecture.
• Hands-on experience with cloud technologies and supporting cloud-based services.
• Demonstrated ability to work effectively within a team.
• Experience with monitoring solutions is required.
• Proficiency in automation to streamline day-to-day tasks.
• Experience with database technologies, including executing queries (Redis, MySQL).
• Familiarity with web services like Apache, Nginx, etc.
• Previous experience in a micro-services environment.
• Must be a team player.

Nice to have:

• Familiarity with incident review processes, to understand root cause of issues and follow-up to ensure proper fixes are deployed
• Comfortable partnering with cross-functional teams to understand servers/services setup, and work with them to come up with monitoring solutions based on best practice
• Familiarity with networking LAN, WAN, HTTP, HTTPS, DNS, SSH troubleshooting

Overview

Global Network Operations - Specialist at Standard Chartered

Role description and responsibilities are listed below.

• Manage major network incidents and critical migrations effectively.
• Perform SME-level troubleshooting for complex network issues, ensuring rapid recovery through technical solutions.
• Engage with external service providers, vendors, Advanced TAC, regional and global network teams, security teams, and broader technology support teams, as well as management and application/business support.
• Oversee the excellence of Incident, Problem, and Change Management for SCB Global Network Infrastructure.
• Lead high-priority incident calls that involve multi-component and multi-platform challenges, collaborating with peer infrastructure teams such as OS Platforms, Middleware, Database, and Application support.
• Conduct comprehensive root cause analysis and provide regular reporting on production issues to align with business and technology needs.
• Support system audits as required, ensuring all vulnerabilities are addressed and documented.
• Propose and manage relevant end-to-end service improvement initiatives aimed at risk mitigation and enhancing service stability.
• Maintain accurate and up-to-date information regarding network physical and logical inventory, network diagrams, traffic flow, technical troubleshooting documents, and operational processes.
• Continuously identify problematic areas and implement permanent solutions.
• Communicate and interact with clients to provide expert guidance.
• Assist in the implementation of global projects, managing processes and documentation as needed for each project.
• Offer technical direction for systems migration and integration efforts.
• Meet and exceed established service level metrics regarding timeliness and accuracy.
• Collaborate as part of a global team to manage operations for multiple applications across various shifts.
• Contribute to the formulation of both short- and long-term strategic goals for network improvement.
• Adhere to shift roster as the position requires work on a rotating schedule, often including mornings, evenings, nights, weekends and public holidays.

• ACI DC Infrastructure – Cisco ACI Platform (Good to Have)
• VMware NSX (Good to Have)
• Switching / Routing (WAN & LAN) - Cisco and Juniper (Mandatory Skill)
• Security Platforms - Juniper SRX, Cisco ASA Firewalls, VPN Gateways (Mandatory Skill)
• SME level technical & analytical skills
• Firewall technologies
• Load balancer technologies (F5 & NGINX)
• IP Services like DNS, DHCP, IPAM, AAA Platforms
• Time management skills and excellent customer focus

• Bachelor’s or Master’s degree in IT or Computer Science, complemented by relevant professional certifications.
• Approximately 8 to 10 years of hands-on experience in Network WAN/LAN with a focus on Security technology, along with operational experience in an ISP setting, particularly within Banking and Financial Services Industry or in a RIM role managing large enterprise environments.
• Demonstrated capability to effectively manage the expectations of a diverse range of stakeholders.
• Subject Matter Expert (SME) level technical and analytical skills, with a strong background in root cause analysis and network performance optimization.
• Exceptional verbal and written communication skills, enabling clear articulation of ideas to stakeholders, from engineers to senior management.
• Experience collaborating with cross-border teams, ideally within the Banking and Financial Services sector.
• Strong time management abilities and a commitment to excellent customer service.
• Proficient in engaging and communicating with external clients and various internal teams.
• Strong interpersonal skills.
• Cultural awareness to understand varying business expectations across different cultural contexts.
• Industry certifications, specifically CCNP or equivalent, are essential.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holidays, totaling 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Wellbeing support through programs like Unmind, development courses, and global Employee Assistance Programme.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values-driven organisation that embraces diversity and inclusion.