4733 Analyst Positions jobs in Kuala Lumpur

Why Join Us?

At Lenovo, we don’t just build technology—we build smarter experiences. As part of our global post-sales service team , you’ll play a key role in shaping how millions of customers experience Lenovo products after purchase. This is a career-defining opportunity to lead digital transformation, influence global processes, and collaborate with world-class teams across multiple regions.

Your Impact (Key Responsibilities):

• Act as the bridge between business and IT , transforming business needs into scalable digital solutions.
• Manage Lenovo’s global post-sales service entitlement processes across PC, Server, Smart Devices, and Mobile products.
• Design and support install base and warranty solutions in CRM systems, enabling smooth post-sales service operations worldwide.
• Partner with business leaders to gather, analyze, and clarify requirements , then design practical solutions and hand over for IT implementation.
• Lead/support CRM-related projects: define business blueprints, write functional specs, test solutions, and support go-live .
• Collaborate across cross-functional global teams to drive process enhancements, resolve hot issues, and adapt to new regulations or product changes .
• Provide analytical support for critical system issues or escalated customer complaints , ensuring timely resolution.

What You Bring (Qualifications):

• Bachelor’s degree in ERP, Computer Science, or related field , or equivalent experience.
• 5+ years of relevant experience in post-sales service processes, CRM systems, or digital transformation.
• Strong sense of ownership, accountability, and cross-functional leadership .
• Proven problem-solving skills in: CRM, install base systems, post-sales, and warranty solutions.
• Excellent communication skills in English ; proficiency in Chinese is a strong advantage.
• Familiarity with SAP CRM install base functionalities (or Salesforce/other CRM suites).
• Experience in digital or business transformation projects , with exposure to service master data lifecycle (customer, equipment, warranty).
• Hands-on experience with CRM master data modules ; data processing skills are a plus.

What’s in It for You?

• Work at the intersection of business and technology on a global scale.
• Be a key driver of Lenovo’s digital transformation journey in customer service.
• Collaborate with multicultural teams across different time zones.
• Gain deep expertise in CRM, post-sales processes, and entitlement management .
• Competitive compensation package, professional development opportunities, and exposure to cutting-edge enterprise solutions.

Bitlab Digital WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Bitlab specialises in the development of custom-built and complex portals, websites, mobile applications, cloud & AI solutions and more. We pride ourselves on delivering innovative solutions that drive real business impact for our clients. With a strong focus on flexibility, agility, and client-centricity, we are committed to transforming ideas into tangible digital experiences.

• Serve as the main point of contact for internal teams and clients
• Own the project plan with schedule, communications, risk, and deliverables
• Support team members by removing barriers to their work and identifying ways to work effectively. Drive decision-making on the scope
• Manage the scope prioritisation and delivery expectations with the client
• Contribute to the definition of product visions and strategies through participation in product definition activities, such as research, success and objective definition, and road mapping
• Collaborate with our client stakeholders in helping them make key product decisions to help them meet success metrics and goals
• Prioritise design and development activities to keep the team and client laser-focused on solving the right problem at the right time
• Lead ongoing requirements gathering, feature definition, and documentation for research, design, and engineering
• Create a wide array of product artefacts to support the design and engineering teams and keep them unblocked (eg, backlogs, user stories, sprint plans, briefs, requirements documentation, dependency diagrams, the logic flows)
• Collaborate with engineering leads to define technical implementation methods, assess backend requirements, generate technical estimates, and mitigate delivery impediments

• 2-3 years of experience in a functional role. Agency experience is a plus.
• Experience managing web and native mobile products
• Experience working with cross-functional teams in design + engineering
• Experience in and appreciation for user-driven product design and data-driven product refinement
• Able to write product features, specifications, user stories, and requirements
• Excellent communication and collaboration skills in a remote environment
• Ability to quickly establish rapport and trust with team members and clients
• Comfortable working in a fast-paced environment
• Exceptional attention to detail
• While 2–3 years of experience is preferred, high-performing fresh graduates with a strong portfolio and willingness to learn are encouraged to apply.

JOB DESCRIPTION

JOB TITLE/ JOB GRADE Business Analyst – Group Business
DIVISION / DEPARTMENT Implementation Department
REPORTS TO Head of Implementation

Main Responsibilities

To define, analyze and document business requirements before IT solution is designed and implemented to ensure the final solution meets business objectives. The person is also required to improve business processes impacted by technology and to participate in pre-project analysis work that helps enable informed decision-making about what investments to make in technology.

Key Accountabilities:

• Should be a domain expert in the Group Business methodology and Ebaotech Middleware.
• Should be able to identify the needs and requirements of Group Business and help identify the CRs that are needed in the system to cater for the ever growing needs of the Group Business.
• Having knowledge of Individual Life Business would be good to help isolate the group requirements from life.
• Work with Business users to identify, define and document business requirements
• Analyzes the business requirements to ensure all system change requests adhere to business processing needs, internal policies and standards as well as regulatory/compliance needs
• Review Requirement Analysis Document (RAD) to ensure solution provided by vendor meets the business needs
• Provide guidance to business users in preparing and reviewing test plans to ensure completeness to reduce post-production issues
• To take lead and work with business users and application developers to resolve issues during User Acceptance Testing (UAT) and pre-production activities. This include coordinating cross departmental user testing, review of test result to ensure technical solution meets the business requirements
• Provide first level assessment to business users for production issue after implementation of system enhancements or defects rectification with the support of ISF or vendor application team.
• Assess change request to identify conflicts and dependencies against other change requests in progress.
• Coordinate on staff training on using new IT systems or enhancements.
• Focus on the business processes, driving the software requirements or help in modifying the business process once the software changes have been made.
• Other duties assigned by Management.

RESPONSIBILITIES & ACCOUNTABILITY
KEY KNOWLEDGE & SKILLS

Core Competencies

1. Analytical Thinking
2. Innovation & Change
3. Problem Solving & Decision Making
4. Planning & Organizing
5. Communication
6. Customer Orientation

Functional Competencies

1. Knowledge of Life Insurance business processes
2. Knowledge of core Life Insurance system
3. Knowledge of regulations and compliance related to insurance industry
Qualification & Experience

Minimum Qualification :

1. Degree in Business Admin with IT

Minimum Experience:

1. Minimum 5 or more years of experience as business analyst in a life insurance company
2. Exposure to life insurance products (Individual / Group)
Location – onsite, Malaysia
Practice – Check Insurance Domain

• Drive awareness of requirements across business units and identify substandard systems processes through evaluation of real-time data.
• Serve as thought leader for technical business processes, developing systems prototypes that promote increased efficiency and productivity on multiple levels.
• Create and implement precise management plans for every project, with attention to transparent communication at all levels.
• Perform, evaluate, and communicate thorough quality assurance at every stage of systems development.
• Determine and develop user requirements for systems in production to ensure maximum usability.
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Partner with stakeholders across business units (ex: sales, finance, security, compliance) to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with product, design, and engineering teams.
• Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties.
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation.
• Conduct daily systems analytics to maximize effectiveness and troubleshoot problems.
• Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from internal and external parties with supporting research and recommendations.

• Bachelor's degree in Business, Economics, Computer Science, Statistics, or a related field.
• Proficiency in English.
• Robust analytical and problem-solving skills.
• Familiarity with the fintech and payment industry is a bonus.
• Experience using data visualization tools, SQL, and other diagram/flowchart tools.
• Capability to work both independently and as part of a team.

• The successful candidate can look forward to a competitive salary, in line with industry standards.
• Medical card, hospitalisation and life insurance.

All benefits are subject to final approval.

If you possess the ability to convert complex data into meaningful insights and are excited about shaping product strategy in a bustling fintech and payments company, we'd be thrilled to connect with you.

CHIP IN SDN. BHD. -H))

Join to apply for the Business analyst role at New Era Technology

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Join to apply for the Business analyst role at New Era Technology

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Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Hiring: Business Analyst – Malaysia (Client Location) | New Era Technology

Client Location: Kuala Lumpur

Company: New Era Technology – Type: Full-Time, Contract (12 Months- Extendable)

About the Role:

New Era Technology is looking for experienced Business Analysts to be deployed at our prestigious client in Malaysia at their Kuala Lumpur office.

The selected candidates will be part of the Business Solution Office (BSO) team, responsible for bridging business needs with technology solutions through requirement gathering, solutioning, testing, and stakeholder collaboration.

️ Key Responsibilities:

• Business Partnering & Demand Management
• Build strong relationships with stakeholders and understand evolving business needs.
• Manage business demand, prioritization, and alignment with technology capacity.
• Communicate regularly with stakeholders on project and demand status.
• Solutioning & Delivery Support
• Collaborate with technology and development teams to design and deliver fit-for-purpose solutions.
• Lead and facilitate workshops, discovery sessions, and solution planning.
• Prepare comprehensive Solution Packs outlining end-to-end business and technical solutions.
• Business Analysis & Documentation
• Gather and document clear, complete business requirements (BRS).
• Validate functional specifications against business requirements.
• Support test planning, traceability matrix creation, and user acceptance testing (UAT).
• Ensure minimal change requests post-BRS sign-off.
  
  

• Education: Degree in Business, Information Technology, or related fields.
• Experience:
• 10+ years of experience in business analysis, requirement gathering, and stakeholder management.
• Minimum 3+ years in the Insurance domain (preferably GI P&C or Health Insurance).
• Hands-on experience with digital transformation, UI/UX design, or omni-channel initiatives is a plus.
• Background in consulting or solution architecture is advantageous.
  

• Strong understanding of insurance products, digital platforms, business processes, and industry regulations.
• Proficient in MS Office, Visio, and Project tools.
• Certification in Business Analysis (e.g., IIBA, PMI-PBA) is a plus.
• Excellent communication, analytical, problem-solving, and stakeholder management skills.
  
  

• Nationality: Malaysians preferred. Expatriates may be considered for strong profiles.
• Availability: Immediate joiners or candidates who can join at short notice.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Research, Analyst, and Information Technology
• Industries Technology, Information and Internet

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about the company
A leading IT solutions provider that has been in Malaysia for over 10 years is looking to expand their operations. Through their growing demands and higher volume of projects, a vacancy for a Senior Business Analyst has been created to support their multinational clients.

about the job
As the Senior Business Analyst , you will be responsible for bridging requirements for enterprise-scale projects to enable the company to transform their client's applications, which will enhance business functions, oversee implementation, and provide technical insights on the applications being implemented. You will also be accountable for leading the consulting team to set proper practices, and support the entire project cycle with relevant stakeholders. Due to the nature of the project, having previous experience in ERP implementation will be highly crucial in understanding project risks.

job requirements

• At least 5 years of experience
• Prior exposure to ERP implementation
• Knowledge in Microsoft Dynamics 365 ERP/D365 F&O or Dynamics AX
• Experience with Agile or SCRUM methodologies preferred
• Bachelor's degree in Computer Science or relevant field

about the manager/team
If you are interested in this role, apply now! If you have any questions or would like to have a further conversation about your career opportunities, feel free to reach out to Ben Neoh for a confidential discussion.

Experience: 5 years

Skills: MD 365, Agile, AX, Implementation

Qualifications:
- ERP Implementation experience
- Knowledge of Microsoft Dynamics 365 ERP, D365 F&O
- Knowledge of Agile practices
- Willingness to travel

Education: Bachelor's Degree

Overview

As a Business Analyst, you will play a pivotal role in optimizing business operations and managing resources effectively. With a focus on project management you will ensure seamless execution of projects in a hybrid work model. Your expertise will drive operational excellence and contribute to the companys strategic goals enhancing overall productivity and impact.

• Lead the planning and execution of business operations projects to ensure alignment with organizational objectives.
• Oversee resource management to optimize allocation and utilization across various projects.
• Provide strategic insights and recommendations to enhance operational efficiency and effectiveness.
• Collaborate with cross-functional teams to ensure successful project delivery within set timelines.
• Monitor project progress and implement corrective actions to address any deviations from the plan.
• Develop and maintain project documentation to ensure transparency and accountability.
• Facilitate communication between stakeholders to ensure alignment and understanding of project goals.
• Implement best practices in project management to drive continuous improvement and innovation.
• Analyze data and metrics to assess project performance and identify areas for improvement.
• Ensure compliance with company policies and industry regulations throughout project lifecycles.
• Mentor and guide junior team members to foster a culture of learning and development.
• Contribute to the development of project management methodologies and tools.
• Support the companys mission by delivering high-quality projects that positively impact society.

• Possess strong analytical skills to evaluate project performance and make data-driven decisions.
• Demonstrate excellent communication skills to effectively collaborate with diverse teams.
• Exhibit proficiency in project management software and tools to streamline processes.
• Have a solid understanding of business operations and resource management principles.
• Show a track record of successfully managing complex projects in a dynamic environment.
• Display adaptability to work in a hybrid model balancing remote and in-office tasks.
• Hold a degree in Business Administration, Project Management, or a related field.

PMP Certification Certified Business Operations Professional

• Mid-Senior level

• Full-time

• Research, Analyst, and Information Technology

• IT Services and IT Consulting and Business Consulting and Services

Overview

Join to apply for the Business Analyst role at HSBC Recruitment .

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• Content heavy role – Business Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise.
• Stakeholder complexity – Business Analyst will often need to gather requirements and agree designs across business stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions. They will often attend and lead these meetings or workshops with no GCD supervision.
• Multi-disciplinary – Business Analysts need to able to shape business requirements and solution designs.

• Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved.
• Brings structure and order to undefined problems and/or large-scale problems, making them easier to address and solve.
• Uses systemic thinking and creativity in devising solution options.
• Evaluates relative costs, benefits and obstacles of potential solutions before implementing.
• Articulates or translates complex information in clear, meaningful and structured way to suit audience.
• Understands the Group’s priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
• Questions small-scale business decisions that do not demonstrate alignment to the Group’s commercial strategy.
• Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively.
• Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early.
• Builds effective working relationships with analysis and design teams in our delivery partners and works well with external partners.

• Defines requirements management processes and designs detailed business solutions and structures based on business requirements; challenges business intent in a constructive manner.
• Identifies areas of impact on the target operating model and designs activities to mitigate impact.
• Manages requirements traceability through design and delivery.
• Utilises financial skills to develop a high level business case, considering investment and high level benefits.
• Manages the change implementation activities, including business readiness assessment, implementation pilot and actual implementation, with reporting of status and issues.
• Manages the change audience through the commitment curve with communications, training and development.
• Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost).
• Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope.
• Supports project or programme resourcing activities.
• Allocates tasks and objectives to other analysts on a project or programme.

• Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and/or experience.
• Defines high level responsibilities and objectives for members of their project team and ensure the individuals are being used in accordance with their skills and resource request.
• Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams.

• Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients.
• Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques.
• A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery.
• Outstanding understanding of HSBC Group structures, processes and objectives.
• Very strong knowledge of the external environment – regulatory, political, competitors etc.
• Basic Business reengineering knowledge.
• Business analysis, requirements gathering and design techniques.
• Change management and implementation management techniques and approaches.

• Proven track record as an outstanding analyst, consultant and/or project manager.
• Overall financial services industry knowledge with specific functional expertise.
• Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects.
• Exposure to business case development and a sound understanding of how design enablers underpin business benefits.
• Strong experience delivering change into different audiences and managing implementation in banking environments.
• Effective communication, inter-personal and negotiating skills.
• Excellent decision making and problem solving ability.
• Sound judgmental skills to identify and resolve problems.
• Experience of managing resources using appropriate communication, delegation and planning skills.
• Ability to motivate and lead people, employing appropriate management styles.
• Proven ability to work across regions while maintaining a global perspective.
• Proven ability to work with senior stakeholders and business sponsors.

• Full-time

• Research, Analyst, and Information Technology
• Industries
• Banking, Financial Services, and Investment Banking

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Overview

Join to apply for the Business Analyst role at Accenture Southeast Asia .

Accenture is a global professional services company with leading capabilities in digital, cloud and security. We offer Strategy and Consulting, Technology and Operations services and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at

EEO statement: Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

• Act as the single point of contact for both internal and external parties to ensure smooth and consistent communication flow
• Operate effectively and clearly in an unstructured environment and demonstrate an awareness of the full breadth of services offered by the firm
• Responsible for managing scope, cost, schedule, resources and project deliverables
• Assist with projects that include strategy development, requirements definition, business process improvement, stakeholder involvement, change management, quality assurance, risk management, user training, application configuration, system installation, and testing
• Lead, coordinate and monitor all project related activities to ensure project scope is delivered with high quality, on schedule and within budget
• Identify and manage project risks to minimize impact to project timeline, quality of deliverables and costs
• Experience with managing the Quality Assurance processes for software implementations
• Ability to generate project documentation (e.g. Functional Specification) and adhere to project reporting procedures
• Identify customer needs, maintaining and expanding client relationships through delivery of solution based high quality work
• Provide consultancy services to customers on technical requirements and be responsible for design and technical specifications

• Have experience in managing projects with proven track record of delivering projects on time and within budget
• Excellent estimating, scheduling & budgeting skills
• Able to work independently
• Strong team-building, problem-solving, critical thinking, and conflict resolution skills
• Excellent presentation, oral and written communication skills, including meeting and workshop facilitation experience
• Strong application project management skill and design knowledge
• Should have begun his career as software developer (should have worked as software developer some point in his career)
• Knowledge of industry business best practices (e.g. CPG industry)
• Project Management in Software Applications/ IT Projects

You will have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

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