2 Airport Operations Staff jobs in Sepang
Executive - Customer Service
Posted 3 days ago
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Job Description
Job description:
Job Summary
- Ensure smooth running of the Customer Service Unit in the department.
- Provide highest possible level of customer service in meeting customer’s needs.
- Attend to customers and handle customers’ complaints to ensure complaints are promptly addressed within the departmental service standards.
- Attending to purchasers on the delivery of vacant possession.
- Carry out analysis on complaints received and recommend course of actions to minimize complaints and promote company’s image.
- Organise community activities and events to enhance community living in the township.
- Develop and build customer service qualities in all level of staff within the department.
- To comply and adhere to all matters pertaining to Quality, Safety & Health and Environment related to the job scope and work place as required by the Company.
- Any other duties that will be assigned from time to time by the Management.
At least Diploma holder in real estate or any related fields
- Good communication skills
- Respond to customer within time frame
Minimum one-year
#J-18808-LjbffrAOG Airfreight Customer Service Executive
Posted 3 days ago
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Job Description
PridePRO is a Regional Executive Recruitment Company headquartered in Malaysia, specializing in talent acquisition across Southeast Asia, including Thailand, Indonesia, and Singapore.
Our client is an International Air Freight Forwarding MNC, located in KLIA Sepang. Currently seeking talent for their business expansion.
Why Join Our Client?
- Be part of a global leader in airfreight shipping.
- Work with Fortune 500 companies and high-priority clients.
- Fast-paced & dynamic work environment.
- Opportunities for growth and career advancement .
- Competitive salary and benefits package .
Job Overview:
- Responsible to cover Key Accounts shipments on assigned countries.
- Cover AOG and non-AOG shipments.
- Maintain customer satisfaction by acting as the primary point of contact for inquiries and support
- Collaborate with internal and external teams to deliver exceptional customer service
- Manage customer expectations and build strong rapport to meet their needs
- Process customer orders, coordinate air freight shipments, and handle import/export logistics
- Source cargo space with airlines and arrange transport for shipments
- Prepare billing, handle customs clearance, and manage permit declarations
- Develop customer-specific KPI reports and assist in creating SOPs for process improvements
Our consultants will carefully review your application, and if you're shortlisted, we'll be in touch.
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