405 Customer Service jobs in Kuala Lumpur

Is fluent in Mandarin (required) to liaise with Mandarin speaking clients, plus English

Is fast and responsive in chatting with customers

Is detail-oriented and neat in packaging

Is responsible, organized, and a good team player

Previous experience is a bonus but not required – training provided

What You’ll Be Doing:

Reply to customer inquiries (WhatsApp, Instagram, Website,etc)

Pack customer orders neatly and accurately

Arrange delivery and coordinate with couriers

Handle basic after-sales support

Assist with simple stock check and item updates

Why Join Us:

Attractive Pay Package

Base salary + bonus incentives

Staff discount on all luxury products

Learn end-to-end operations

Potential to move into senior customer support or e-commerce ops

Team bonding activities

Yearly performance bonus

Additional Benefits

Training Provided

Basic + Commision

5 Working Days

Allowance Provided

Staff Activities

EPF / SOCSO / PCB

Medical and Hospitalisation Leave

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Role? Which of the following languages are you fluent in? How would you rate your English language skills?

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About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service leader to come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations.

What you will be doing :

• Responsible for overseeing the customer service team (Greater China region) and ensuring that they are delivering quality service to customers.
• Responsible for developing and implementing customer service policies, procedures, and standards to ensure that customer inquiries are handled in a consistent and efficient manner.
• Responsible for maintaining records and reports related to customer service activities, including customer feedback.
• Involving in customer complaints/ feedback handling and ensuring that they are resolved in a timely manner.
• Ensure Customer Service process / policy recommendations are aligned to the strategic direction of the company and customer friendly.
• Oversee hiring, orientation and training of team members to ensure a capable workforce.
• Building capability within the existing CS managers and their respective team members.
• Manage training needs of Customer Service team and ensuring no knowledge gap by working closely with Quality Assurance and Trainers.
• Ensure Customer Service team adherence to the manuals, policies, and guidelines.
• Create a unified Customer Service team through effective communication, team building, motivation, recognition, staff onboarding and exit management.
• Lead Customer Service improvement projects through effective project management and leadership.
• Ensure SOPs standardization are in place and minimize the need to localize steps by becoming a strong gate keeper at regional level.
• Keep track of all regional customer issues, propose solutions and escalate to Global Head of CS.

What you will need :

• Experience and familiar with the Greater China market and demands especially from China, Hong Kong and Taiwan.
• Degree holder in any discipline. Major in Finance, Economics or business-related are preferred.
• 5 - 8 years of experience in Customers Service/Operations with at least 5 years of experience in managerial role.
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Attention to detail, accurate, responsible, independent, self-starter, customer oriented.
• Ability to manage Stakeholder and C-level partners in the business.
• Strong people skills and communication skills in English and Mandarin.
• Experience gained in FX/Finance/FinTech industry is an advantage.

Rewards in return for your commitment :

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Work Anniversary Rewards

Interview process :

• Pre-Call session with the TA team – 30 minutes
• 1st Interview session with Hiring Manager – 1 hour
• Final Interview session with Head of CS - 45mins

Customer Service Management Team (Arabic Speaker) based in Kuala Lumpur, Malaysia to handle DUBAI Clients and Customers.

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and our Global Hub for Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group is the supportive function that helps our clients with products and services. Ultimately, they are here to fill in the gaps and frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet, we are looking for a Customer Service Associate to come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by, and we are looking to continuously exceed customer expectations.

What you will be doing:

• Oversee the Middle-East Market (Dubai) customer service team and ensure that they are delivering quality service to customers.
• Develop and implement customer service policies, procedures, and standards to ensure that customer inquiries are handled in a consistent and efficient manner.
• Maintain records and reports related to customer service activities, including customer feedback.
• Handle customer complaints and feedback, ensuring they are resolved in a timely manner.
• Ensure customer service process and policy recommendations are aligned with the strategic direction of the company and are customer-friendly.
• Oversee hiring, orientation, and training of team members to ensure a capable workforce.
• Build capability within the existing CS managers and their respective team members.
• Manage training needs of the Customer Service team and ensure no knowledge gap by working closely with Quality Assurance and Trainers.
• Ensure Customer Service team adherence to the manuals, policies, and guidelines.
• Create a unified Customer Service team through effective communication, team building, motivation, recognition, staff onboarding, and exit management.
• Lead Customer Service improvement projects through effective project management and leadership.
• Ensure SOPs standardization are in place and minimize the need to localize steps by becoming a strong gatekeeper at the regional level.
• Keep track of all regional customer issues, propose solutions, and escalate to the Global Head of CS.

What you will need:

• Experience and familiarity with the Middle-East market and demands, especially from Dubai.
• Degree holder in any discipline; major in Finance, Economics or business-related fields are preferred.
• 5 - 8 years of experience in Customer Service/Operations, with at least 5 years of experience in a managerial role.
• Experience in the FX/Finance industry is a must.
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Attention to detail, accuracy, responsibility, independence, self-starter, and customer-oriented.
• Ability to manage stakeholders and C-level partners in the business.
• Strong people skills and communication skills in English.
• Arabic language proficiency is a must.
• Experience in FX/Finance/FinTech industry is an advantage.

Benefits:

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Work Anniversary Rewards
• Relocation Allowance
• Rental Subsidy (T&C applies)
• *Employment Pass and Visa Sponsorship
• *Relocation Benefits

*NOTE: Successful candidates hired will need to complete and pass the 3-week training before we submit for EP/Work Visa application.

*Candidate may need to leave the country during the EP processing before being able to come back to Malaysia.

Interview process:

• Pre-Call session with the TA team – 30 minutes
• 1st Interview session with Hiring Manager – 1 hour
• Final Interview session with Head of CS - 45 minutes

• Interact with customers to provide information in response to inquiries about products & services.
• Process customer orders and complete activations in an accurate and timely manner, including verifying customerâs P.O. against Quotation.
• Perform initial checking on customer supplied items for eg. Artwork, film, sample, etc.
• Preparing docket to production (Issuing of Job Sheet, Packing Label, Part No Label )
• Monitor delivery timeliness & issuance of Delivery Note upon delivery
• Feedback and update sales team on customerâs requirement, production and delivery status whenever necessary.
• Assist in administration duties of Sales & Marketing Department.
• Ensure all activities are performed in a proper and professional manner according to company standards.
• Ensure that all important records are documented as per ISO 9001:2000 requirement.
• Perform other job related duties as assigned.
  
  

• Proficiency in English and Mandarin is an added advantage
• Diploma or Degree in Business Administration / Marketing.
• Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
• Possess good telephone etiquette with a smiley voice.
• Knowledge in handling basic computers (Microsoft Excel/Word etc).
• Good communication and interpersonal skills.
• Ability to multi-task, prioritize and manage time effectively
• Social media savvy
  
  

• Annual leave and sick leave
• Bonus
• KWSP and SOCSO
• Medical claim
• 5 Working Days

Love Meeting People? Join Us as a Customer Service Officer!

Do you want to be part of a dynamic squad, start or further your career in customer service, and really make a difference in the lives of others? Look no further – join our crew at the forefront of the thriving fitness industry!

We are the most established fitness brand in Malaysia and as part of the Evolution Wellness group, now operate 5 fitness brands with a total of 36 clubs in Malaysia.

We’re all about the continuous training and development for our squad. We believe in learning and growing every day, loving what we do, and pushing ourselves to get better. We prioritize attitude, ethics, and a thirst for learning over mere qualifications.

As a Customer Service Officer, you’ll be the friendly face of our brand, spreading positivity, wowing our members with top-notch service and helping them feel like stars. Here’s what you’ll be up to:

• Member Magic: Wow our members with amazing service, handle their questions, and sort out any issues ASAP.
• Membership Help: Be there for members from day one, helping with sign-ups and account management.
• Feedback Loop: Gather and share member feedback to keep making our services better and better.
• Admin Stuff: Keep our member data and paperwork on point.
• Problem Fixing: Tackle any issues or complaints fast and with a smile, always aiming to impress.
• Always Improving: Always be on the lookout for ways to level up our customer service game and stay in the know with best practices

If you love making people smile, thrive in a dynamic work environment, and are all about health and fitness, we’d love to chat. Ideal candidates will have:

• Passion for Service: A real desire to help others and provide top-notch service.
• Great Communication: Ability to chat effectively and build solid relationships.
• Problem-Solver: Skill in handling complaints and sorting out issues smoothly.
• Attention to Detail: Accuracy in managing customer data and keeping things organized.
• Team Player: Ability to vibe and work well with the crew.
• Adaptable: Flexibility to roll with the changes and adapt to new situations.
• Positive Vibes: A friendly and approachable attitude that makes members feel welcome.
• Exclusive Tri-brand gym membership access
• Discounted Personal Training sessions
• Staff family plan
• Health and medical coverage
• Annual leave
• Birthday leave

apply now

Experience the ultimate in fitness with a free trial at Celebrity Fitness. Elevate your workouts and redefine your wellness journey.

First Name

Last Name

Email Address

Phone Number +60 errorMessage: isInvalid: false +60 Phone Number

Right to work in Malaysia

Right to work in Malaysia Right to work in Malaysia Yes No

City/ District

Upload Your Resume

Have you ever been a Celebrity Fitness / Fitness First staff?

Have you ever been a Celebrity Fitness / Fitness First staff? Have you ever been a Celebrity Fitness / Fitness First staff? Yes No

Are you a Celebrity Fitness / Fitness First member?

Are you a Celebrity Fitness / Fitness First member? Are you a Celebrity Fitness / Fitness First member? Yes No

• Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese.
• Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
• Assist customers/clients with trading account registration, onboarding and verification processes.
• Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.
• Resolve customer/clients' concerns and questions promptly and professionally, escalating complex cases as necessary.
• Responsible for proper recording, filing and organizing of customer feedback and suggestions.
• Contribute to the development of customer service processes, knowledge bases, and training materials.
• Perform with other ad-hoc duties as per assigned from time to time.

• Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply.
• Proven working experience in the related field is preferred, especially in the call center, online trading and/or stockbroking industry. Fresh graduates are welcome to apply.
• Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
• Computer literacy is preferred.
• Language proficiency in English, Malay is a must, while Chinese/Mandarin is advantageous.
• Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
• Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.
• Able to work according to the assigned shifts which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.

We offer a comprehensive and holistic work experience and package as follows:

• Competitive compensation & benefits
• Fun loving and diverse work environment
• Business casual work attire everyday

Please note that only short-listed candidates will be contacted. Thank you.

Add expected salary to your profile for insights

Build your career with an ever-growing, fast paced, dynamic team. A team which lives by “Speak Up” culture, who “works hard and plays hard”, who values diversity, who wants you to not just to stay but want to come to work, whose leaders will spend time with you, invest in your development, and promotes work – life balance.

What you’ll do:

Impact on the Business:

Competent in handling a range of banking enquiries to successfully support a customer in their banking needs. Handling inbound and outbound (where appropriate) customer interactions. Delivering a strong customer experience through each interaction, demonstrating ownership to drive first call resolution.

Customers / Stakeholders:

Adheres and drives HSBC’s values and behaviors in every customer interaction, always doing what is right. Focusing on our customer’s current requirements, while anticipating their changing future needs and priorities. Working hard to meet these needs, which could include supporting them with access to online facilities, banking products and services to helping them manage their accounts. Always delivering open and honest communication through the conveying of information in a simple and understandable ways to build customer relations. Taking personal responsibility for driving the right customer outcomes in a fast paced and changing environment.

Leadership & Teamwork:

A genuine interest in customers and a passion for the service you provide. Able to adapt to innovation and technological change to work smarter, improve service and connect with our customers more sustainably. Embraces and implements change that will improve our business performance. Ability to follow established procedures and use personal judgement to support customers. Demonstrates resilience to pressure and the challenges this brings while adapting to critical work demands with flexibility. Able to demonstrate an understating of the risks associated with role and responsibilities and the impact these have. Proactive desire for self-development in skills required to further support our customers and better their banking experience.

Operational Effectiveness & Control:

Suggests ideas and contributes to implementing of change to better support our customers. Responsible for own development and actively seeks ways to better their own skills and capabilities. Adherence to documented policies and procedures, whilst maintaining quality and compliance standards through use of various support tools and escalation points. Promotes and encourages the highest level of customer service in every interaction. Ability to effectively manage work schedules well, by being ready and available to handle customers’ enquiries efficiently.

What you will need to succeed in the role:

Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.

Takes pride in delivering what is promised in line with the customer and service expectations taking ownership and helping to drive first contact resolution whiles catering to need-based solutions.

Ability to work in a high-volume, fast paced changing environment as required.

Proficiency with personal computers and basic software packages and specialised applications.

Excellent communication skills and is polite and friendly at all times.

Equipped to deal with customer conversations by displaying patience and empathy.

Ability to follow process and procedures to mitigate risk/errors.

Must be competent to handle a set of core skills required for the role which includes general banking and credit card queries.

What additional skills will be good to have?

Mandarin OR Cantonese speaker is required.

Resilience in role will support the role holders in working in a busy work environment irrelevant of location.

Regular changes to procedures and advances in technology will regularly impact the role holder. Therefore, pro-activeness and ability to embrace change will ensure success.

A passion for continued learning will also support the role holder in their ability to gain stronger and better skills and capabilities.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

As per business demand, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? Do you have customer service experience? Which of the following types of qualifications do you have? Which of the following languages are you fluent in? What's your expected monthly basic salary?

HSBC Bank Malaysia is the largest international bank in Malaysia, with over 54 branches across the country, our services extend from Conventional to Islamic banking facilities covering personal financing and wealth management.

Since opening its doors back in 1884, HSBC has pioneered the banking industry by introducing Malaysia’s first ATM and launched the world’s first PC-based banking platform, Electronic Touch Banking and Hexagon.

HSBC Bank Malaysia is the largest international bank in Malaysia, with over 54 branches across the country, our services extend from Conventional to Islamic banking facilities covering personal financing and wealth management.

Since opening its doors back in 1884, HSBC has pioneered the banking industry by introducing Malaysia’s first ATM and launched the world’s first PC-based banking platform, Electronic Touch Banking and Hexagon.

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Perks and benefits Wellbeing Amenities Miscellaneous, dental, optical allowance Competitive paternity and maternity leaves Industry competitive Medical Insurance coverage

What can I earn as a Customer Service Executive

Add expected salary to your profile for insights

Manage inbound and outbound calls by providing optimum service to customers.

Resolve customer service enquiries and issues promptly, ensure effective & timely follow up.

Maintain and ensure customers’ records are updated into customer database accurately.

Liaise with company’s clients in relation to customer service issues.

Prepare contact reports and analysis on inbound/outbound calls.

Support Supervisor/Manager to review work processes, identify and resolve process gaps through constructive feedback for continuous improvements where appropriate.

To fulfil all call work related to SG’s management of the client database which includes calls to Active, Unrealised, Inactive and one-off donors for various reasons such as to obtain new financial details, to upgrade donation amount, to reactivate the donor, to convert the donor to recurring etc.

To call donors upon receiving bounced mail to obtain a correct and complete mailing address

To attend and manage all inbound calls from donors

Any additional or ad-hoc call campaign agreed upon with the client.

Ensure calls are completed within stipulated timelines which will be determined upon the assignment of the respective call work.

Ensure details entered in the system is correct and accurate at all times.

Ensure each call, inbound and outbound is handled professionally and courteously leading to a closure satisfactory to the donor.

To raise to superior’s attention immediately upon encountering backlash or negative feedback from the donors relating to any areas of SG or the recruiter’s obligations to the client, inconsistencies in the data/call list, technical or software difficulties, or any issues preventing the execution or completion of the assigned tasks within the stipulated timelines.

Engagement Extraordinaire & Charity Advocacy - Reach out to potential donors through various channels, including phone and email, using fluent English, spark interest in impactful campaigns, and build meaningful connections by presenting the value and stories of our supported charities.

Sales Superstar & Team Synergy - Consistently meet and exceed sales targets while working collaboratively with your team to drive the growth of our mission-driven organization.

Meticulous Tracking & Continuous Learning - Keep accurate records of donor interactions and sales activities, and continuously pursue training opportunities to enhance personal and professional development.

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? Which of the following languages are you fluent in?

SG Support is the world’s largest donor management partner for non-profits organisations. Specialising in the fundraising subscription model, SG Support aims to take away non-profits’ administrative burden of finding, managing and maintaining donors - so that they can focus on their mission. A proud partner of over 70 international and local non-profits in 14 countries.

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SG Support is the world’s largest donor management partner for non-profits organisations. Specialising in the fundraising subscription model, SG Support aims to take away non-profits’ administrative burden of finding, managing and maintaining donors - so that they can focus on their mission. A proud partner of over 70 international and local non-profits in 14 countries.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as a Customer Service Executive

Our client is a Malaysian company offering premium skincare, personal care, and wellness products, while providing entrepreneurial opportunities to help individuals achieve financial freedom and personal growth.

Our client is seeking a Customer Service Officer who is responsible for delivering excellent customer service, handling sales and member transactions, promoting products, and maintaining inventory and store standards in a dynamic retail environment.

Responsibilities:

1. Providing excellent customer service to walk-in and call-in customers
2. Attending to member and customer enquiries, feedback, and requests
3. Using in-store interactive tools and product promotions to drive sales
4. Ensuring that visual merchandising standards are always adhered to
5. Handling sales and membership transactions over the counter
6. Proactively following up on customer enquiries, feedback, and requests
7. Keeping regular engagement with customers and updating them on promotions and new product launches to maintain good relationships
8. Performing daily stock takes to ensure physical inventory and system records tally
9. Having a basic beauty background and knowledge is an added value
10. Performing any other ad-hoc projects/duties related to sales as assigned

Requirements:

• Minimum SPM Level
• Minimum 1 year of relevant working experience
• Ability to communicate effectively in English, Malay, and Mandarin (to liaise with Mandarin-speaking members and customers)
• Computer literate
• Available on a rotational schedule basis