16 Operational Strategy jobs in Selangor

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Title: Executive, Business Operations

Location:

Petaling Jaya, MY, MY

Global Business Unit: HEC

Job Function: Client and Customer Services

Requisition Number: 182688

Job Summary

Responsible for ensuring the smooth running of operations for assigned client accounts and driving client satisfaction.

General Responsibilities

• Ensure that departmental quality objectives and KPIs are achieved.
• Manage daily operations and fulfill client requirements/expectations for assigned clients and team.
• Liaise with Marketing, Trade Marketing, and Client teams on co-packing activities, raise subcon PO timely, and monitor/manage POS Material inventory to avoid shortages.
• Coordinate with Marketing and Trade Marketing teams on monthly Branch Transfers and raise STO PO timely.
• Work with Marketing and Trade Marketing teams to update/create material master, pricing/bonus, product hierarchy, and Master Labelling List documents.
• Build and maintain good relationships with internal teams and assigned client teams.
• Serve as a point of contact for assigned clients regarding daily operations.
• Act as the client-facing representative for assigned agencies, ensuring operational and client expectations are met effectively.
• Gather and report client operational results against KPIs in service level agreements, sharing insights in monthly S&OP meetings with clients.
• Undertake additional duties as assigned by superiors.

Functional Skills and Knowledge

• Demonstrate sound industry/market/competitor/customer knowledge.
• Show basic customer management skills.
• Possess advanced research and analytical skills.
• Proficient in office tools such as Pivot Tables, Excel, Word, and PowerPoint.
• Fluent in the local language and ideally in English, both written and spoken.

Education

• Bachelor's Degree in Business Administration or related field.
• 1-2 years of relevant work experience.

#J-18808-Ljbffr

This job is a fantastic opportunity for a detail-oriented person who loves tech! You might like this job because you'll help improve operations and client service in the financial planning industry while gaining valuable experience and skills.

Are you a detail-oriented and tech-savvy individual looking to make a meaningful impact in a dynamic work environment?

Join our team as a Business Operations Assistant and be the driving force behind innovation and excellence in fostering a productive and positive workplace experience!

This role offers exposure to the financial planning industry with dynamic experience in business operation optimization, client servicing, and marketing support.

About the Job

Business Operation Support:

• Provide proactive administrative assistance to executives and team members;
• Efficiently manage correspondence, emails, and phone calls using technology in a professional manner;
• Facilitate communication between clients, departments, vendors, and strategic partners;
• Regularly update clients on financial market trends and news;
• Assist clients with servicing requests, demonstrating a commitment to exceptional customer service;
• Conduct data analysis to enhance business proposals and strategies;
• Prepare compelling marketing decks for client presentations;
• Assist with social media posting across multiple platforms.

Business Documentation Management:

• Implement a comprehensive digital record-keeping system for all essential business documents, ensuring accessibility and accuracy;
• Manage client documentation through meticulous digital archiving for quick retrieval and improved service delivery;

Maintain transparent and auditable financial records, including generating quotations, invoices, and statements for collections and payments.

Job Requirements

Requirements:

• Diploma or Degree in any field;
• 0-2 years of relevant experience; fresh graduates are welcome to apply;
• Good communication and interpersonal skills;
• Ability to build rapport with customers and colleagues;
• Strong personal initiative and ability to work independently;
• Problem-solving skills with strong follow-up and ownership;
• Enjoys challenges and process improvement;
• Ability to multitask, prioritize, and manage time effectively;
• Interest in financial planning and investment;
• Team player willing to learn and grow in a dynamic environment;
• Proficient in Microsoft Office (Word, PowerPoint, Excel), Adobe Acrobat, and Canva.

Brightbeam is a financial planning agency offering comprehensive services including asset management, investment, estate planning, insurance, lending, and offshore financial solutions. We assist businesses in developing customized strategies to manage risk and achieve financial goals. #J-18808-Ljbffr

Job Summary

We are in search of a highly skilled and professional talent to join our team as the Head of Business Operations and manage the overall business performance growth. The ideal talent will have a track record of outstanding management of day-to-day operations including the business operational plans, manpower management strategy and accounting processes. Ultimately, the Head of Business Operations should be driven by a desire and ability to lead the business towards Company’s vision.

Job Responsibilities

• Responsible to oversee the operations of Ar Rahnu business in achieving the overall performance that in-line with the business plan as stipulated by the Company.
• To ensure effective implementation of the overall business strategy in terms of business growth and cost-effective management of resources.
• Develop realistic key performance goals to enhance the effectiveness of business operations by developing processes, overseeing the employees’ performance and development plan, and establishing highly motivational work environment.
• Work collaboratively with both internal and external stakeholders to support system enhancement, regulatory and compliance, training, launching and implementation of all Ar Rahnu Products.
• Conduct periodical review and internal controls on areas concerned to anticipate threats for continuous improvement.
• Monitor trends and market sentiments by doing consistent benchmarking, market intelligence and trend analysis to ensure all activities and program are developed to expand new markets.
• Adhere to high ethical standards and comply with the standards / guidelines provided by Bank Negara and/or Government Bodies
• Ensure Standard Operating Procedures (SOP) of Ar Rahnu is in order and implemented, perform refreshment to team members on guideline and procedure as and when required.
• Identify and prepare annual budget for Ar Rahnu Businesses; Responsible for development and execution of annual business plan and operating budget for the branch level.
• Planning, coordinating, and monitoring the development and management of Ar Rahnu Businesses and perform any other duties and responsibilities as assigned from time to time.
• Responsible to plan and conduct scheduled and random branch audits systematically. To address timely and promptly on audit findings to Management and stakeholders including improvement.

Job Requirements

• Candidate must possess at least a Bachelor’s Degree in Finance / Accountancy / Banking / Business Studies / Management and or equivalent.
• Possess at least 10-15 years’ extensive working experience in the field of financial services (pawnbroking / accountancy / banking / insurance) and experienced in leadership role are preferred.
• Knowledge of pawnbroking/ Ar Rahnu, conventional and Islamic banking products, Bank's credit and financing policy.
• Candidate must have experience in branch operation.
• Strong interpersonal and presentation skills, able to communicate/ influence and negotiate effectively.
• Strong analytical skill and research capabilities based on the prospect in macro-economic, sector analysis, industry players, and company specific information.
• Visionary strategist with long term view of the business.
• Good writing and verbal communication skills in English and Malay languages. Proficiency in additional languages will be an added advantage.

Interested applicant may click the “APPLY ” button.

#J-18808-Ljbffr

We are in search of a highly skilled and professional talent to join our team as the Head of Business Operations and manage the overall business performance growth. The ideal talent will have a track record of outstanding management of day-to-day operations including the business operational plans, manpower management strategy and accounting processes. Ultimately, the Head of Business Operations should be driven by a desire and ability to lead the business towards Company’s vision.

Job Responsibilities

• Responsible to oversee the operations of Ar Rahnu business in achieving the overall performance that in-line with the business plan as stipulated by the Company.
• To ensure effective implementation of the overall business strategy in terms of business growth and cost-effective management of resources.
• Develop realistic key performance goals to enhance the effectiveness of business operations by developing processes, overseeing the employees’ performance and development plan, and establishing highly motivational work environment.
• Work collaboratively with both internal and external stakeholders to support system enhancement, regulatory and compliance, training, launching and implementation of all Ar Rahnu Products.
• Conduct periodical review and internal controls on areas concerned to anticipate threats for continuous improvement.
• Monitor trends and market sentiments by doing consistent benchmarking, market intelligence and trend analysis to ensure all activities and program are developed to expand new markets.
• Adhere to high ethical standards and comply with the standards / guidelines provided by Bank Negara and/or Government Bodies
• Ensure Standard Operating Procedures (SOP) of Ar Rahnu is in order and implemented, perform refreshment to team members on guideline and procedure as and when required.
• Identify and prepare annual budget for Ar Rahnu Businesses; Responsible for development and execution of annual business plan and operating budget for the branch level.
• Planning, coordinating, and monitoring the development and management of Ar Rahnu Businesses and perform any other duties and responsibilities as assigned from time to time.
• Responsible to plan and conduct scheduled and random branch audits systematically. To address timely and promptly on audit findings to Management and stakeholders including improvement.

Job Requirements

• Candidate must possess at least a Bachelor’s Degree in Finance / Accountancy / Banking / Business Studies / Management and or equivalent.
• Possess at least 10-15 years’ extensive working experience in the field of financial services (pawnbroking / accountancy / banking / insurance) and experienced in leadership role are preferred.
• Knowledge of pawnbroking/ Ar Rahnu, conventional and Islamic banking products, Bank's credit and financing policy.
• Candidate must have experience in branch operation.
• Strong interpersonal and presentation skills, able to communicate/ influence and negotiate effectively.
• Strong analytical skill and research capabilities based on the prospect in macro-economic, sector analysis, industry players, and company specific information.
• Visionary strategist with long term view of the business.
• Good writing and verbal communication skills in English and Malay languages. Proficiency in additional languages will be an added advantage.

Interested applicant may click the “APPLY ” button.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Finance, Strategy/Planning, and Accounting/Auditing
• Industries Financial Services, Accounting, and Investment Management

Referrals increase your chances of interviewing at Company Confidential by 2x

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#J-18808-Ljbffr

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description Role Purpose

The purpose of Business Operations is to enable general manager and country leadership team members to anticipate, take and track critical business decisions related to company growth over the mid to long term horizons. The function leads strategy, commercial excellence mandates, analyse and take key launch and portfolio planning decisions through structured analysis and alignments and create structured sales training and development charter and implementation.

The role supports the GM in designing, achieving and tracking country priorities and KPIs (KPI setting, performance tracking, forecast landing and assess KPI achievement). The role is expected to deliver on all aspects of business requiring strategic evaluation and strategy development, and deliver on mandates like hypergrowth planning, organization wide blueprint creation and implementation and change management along with portfolio planning and commercial effectiveness.

Role Accountabilities

Strategy and Portfolio Planning:

Guide and drive high-quality differentiated commercial strategies to serve Takeda MY/SG’s short- and long- term growth strategies. The core part of the function includes identifying growth levers and incubating future growth ideas/projects, go-to market (GTM) models creation and evaluation, operating and business model changes proposals and recommendations, portfolio planning and prioritization (existing and pipeline), PMO for Long range forecasting (LRF), business planning etc and change management. The function also includes identifying partnership models and co-owning its execution with cross functional leads. In addition, the function prepares enterprise-wide performance management to provide strategic insight and foresights to leaders for effective decision making.

Commercial Excellence

This function is responsible for maintaining CRM software and invest in improving CRM capabilities for a growing LOC, set sales force effectiveness (SFE) KPIs, sales Incentive planning (SIP). The function works closely with all franchises to deliver enhanced in-clinic and ex-clinic commercial effectiveness. Set up marketing excellence capabilities and work with DD&T team to develop technology enabled tools and processes for driving Customer Excellence for Takeda MY/SG.

Business Insights and Analytics

Guiding the countries strategic decisions based on data-driven insights and driving business performance and potential using existing and new data sources and techniques. Help define the business questions that need to be answered and define appropriate analytics models. They are responsible for helping turn data into action and providing insight to continually improve the customer experience. They lead analytics delivery and ensure the right data points are measured to help solve business problems.

Launch Excellence

This function is responsible for enhancing Takeda’s portfolio through systematic evaluation and prioritization. The core areas of responsibility include Business case creation, portfolio planning, leading planning phase cross-functional teams to achieve time-based milestones and ensure cross functional readiness criteria for commercial launches.

Commercial Organization Training and Development

This function is responsible for creating commercial functions training and development needs to increase commercial effectiveness. A secondary responsibility of the function is to deliver corporate wide capability build training and manage and maintain new employee digital onboarding.

Role Qualification and Skills Requirement Required Qualifications:

• Bachelor’s degree in Science or equivalent, MBA preferred
• Required 10-15 years of Pharmaceutical industry experience.
• People management experience

Critical Skills and Competencies:

• Strong financial understanding of P&L and drivers of Takeda’s portfolio
• Ability to influence and work effectively with various business partnerships, regions, and cultures
• Ability to develop strategic analysis that prepares decision making on a large scale (e.g. investment options, business models, large-scale projects)
• Ability to deal with decision making processes in complex organizations and generate collaboration and followership
• This role requires in-depth knowledge of strategic aspects of running a business as well as comes with high level of ambiguity. The incumbent should be highly comfortable in collaborating across leadership levels to deliver on the outcomes
• Steer information flow, act as a gatekeeper, ensuring GM’s involvement in a project or decision-making process at the right moment
• Experience in coordinating, implementing and/or managing complex, diverse project and functions for a diverse environment. Project management and portfolio management experience in determining priorities and delivering projects on time and within budget.
• Fair understanding of emerging technologies and digital ecosystem with potential impact on Pharmaceutical Industry
• Strong interpersonal skills, building successful relationships with key stakeholders internally and externally to drive results
• Strong project management skills to support driving cross group initiatives
• Ability to operate in an ambiguous environment, with minimal supervision, strong personal drive and self-motivation

Communication Skills:

• Excellent cross functional communication across the organization to influence strategy formulation and align members on global strategy and vision
• Excellent upwards communication skills, internally maintain a common understanding and synchronization in terms of global/regional strategy, and externally develop and maintain strong relationship and trust with key stakeholders and customers

Critical Leadership Capabilities:

• Strong proven leadership in team building, motivating, and developing people
• High level of personal maturity and natural authority
• Committed to capability building for sustainable growth
• Proven leader who has strong business acumen and can pre-empt strategic moves to move organization towards sustainable and profitable growth

Locations

MYS - Selangor

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

#J-18808-Ljbffr

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description:
Role Purpose:

The purpose of Business Operations is to enable general manager and country leadership team members to anticipate, take and track critical business decisions related to company growth over the mid to long term horizons. The function leads strategy, commercial excellence mandates, analyse and take key launch and portfolio planning decisions through structured analysis and alignments and create structured sales training and development charter and implementation.

The role supports the GM in designing, achieving and tracking country priorities and KPIs (KPI setting, performance tracking, forecast landing and assess KPI achievement). The role is expected to deliver on all aspects of business requiring strategic evaluation and strategy development, and deliver on mandates like hypergrowth planning, organization wide blueprint creation and implementation and change management along with portfolio planning and commercial effectiveness.

Role Accountabilities:
Strategy and Portfolio Planning:

Guide and drive high-quality differentiated commercial strategies to serve Takeda MY/SG’s short- and long- term growth strategies. The core part of the function includes identifying growth levers and incubating future growth ideas / projects, go-to market (GTM) models creation and evaluation, operating and business model changes proposals and recommendations, portfolio planning and prioritization (existing and pipeline), PMO for Long range forecasting (LRF), business planning etc and change management. The function also includes identifying partnership models and co-owning its execution with cross functional leads. In addition, the function prepares enterprise-wide performance management to provide strategic insight and foresights to leaders for effective decision making.

Commercial Excellence:

This function is responsible for maintaining CRM software and invest in improving CRM capabilities for a growing LOC, set sales force effectiveness (SFE) KPIs, sales Incentive planning (SIP). The function works closely with all franchises to deliver enhanced in-clinic and ex-clinic commercial effectiveness. Set up marketing excellence capabilities and work with DD&T team to develop technology enabled tools and processes for driving Customer Excellence for Takeda MY/SG.

Business Insights and Analytics:

Guiding the countries strategic decisions based on data-driven insights and driving business performance and potential using existing and new data sources and techniques. Help define the business questions that need to be answered and define appropriate analytics models. They are responsible for helping turn data into action and providing insight to continually improve the customer experience. They lead analytics delivery and ensure the right data points are measured to help solve business problems.

Launch Excellence:

This function is responsible for enhancing Takeda’s portfolio through systematic evaluation and prioritization. The core areas of responsibility include Business case creation, portfolio planning, leading planning phase cross-functional teams to achieve time-based milestones and ensure cross functional readiness criteria for commercial launches.

Commercial Organization Training and Development:

This function is responsible for creating commercial functions training and development needs to increase commercial effectiveness. A secondary responsibility of the function is to deliver corporate wide capability build training and manage and maintain new employee digital onboarding.

Role Qualification and Skills Requirement:
Required Qualifications:

• Bachelor’s degree in Science or equivalent, MBA preferred
• Required 10-15 years of Pharmaceutical industry experience.
• People management experience

Critical Skills and Competencies:

• Strong financial understanding of P&L and drivers of Takeda’s portfolio
• Ability to influence and work effectively with various business partnerships, regions, and cultures
• Ability to develop strategic analysis that prepares decision making on a large scale (e.g. investment options, business models, large-scale projects)
• Ability to deal with decision making processes in complex organizations and generate collaboration and followership
• This role requires in-depth knowledge of strategic aspects of running a business as well as comes with high level of ambiguity. The incumbent should be highly comfortable in collaborating across leadership levels to deliver on the outcomes
• Steer information flow, act as a gatekeeper, ensuring GM’s involvement in a project or decision-making process at the right moment
• Experience in coordinating, implementing and/or managing complex, diverse project and functions for a diverse environment. Project management and portfolio management experience in determining priorities and delivering projects on time and within budget.
• Fair understanding of emerging technologies and digital ecosystem with potential impact on Pharmaceutical Industry
• Strong interpersonal skills, building successful relationships with key stakeholders internally and externally to drive results
• Strong project management skills to support driving cross group initiatives
• Ability to operate in an ambiguous environment, with minimal supervision, strong personal drive and self-motivation

Communication Skills:

• Excellent cross functional communication across the organization to influence strategy formulation and align members on global strategy and vision
• Excellent upwards communication skills, internally maintain a common understanding and synchronization in terms of global/regional strategy, and externally develop and maintain strong relationship and trust with key stakeholders and customers

Critical Leadership Capabilities:

• Strong proven leadership in team building, motivating, and developing people
• High level of personal maturity and natural authority
• Committed to capability building for sustainable growth
• Proven leader who has strong business acumen and can pre-empt strategic moves to move organization towards sustainable and profitable growth

Locations:

MYS - Selangor

Worker Type:

Employee

Worker Sub-Type:

Regular

Time Type:

Full time

#J-18808-Ljbffr

About the Role:

You will be responsible for customer sales support operations to promote membership retention, growth and sales support to organisations. You will use your customer service and technical skills to ensure concierge service data accuracy and compliance to contractual requirements in billing activities. You will report to the Lead Manager - Firm & Business Operations and use a hybrid work schedule from our offices in Petaling Jaya. This is a 6 months contract role.

You Will:

• Ensure CRM data is accurate
• Ensure that operational support is provided to business by assisting with all the complex issues large firms face
• Facilitate sales to organisations including invoicing and receipting.
• Coordinate any required technical enhancements with IT to enhance self serve facilities
• Maintain and archive documentation and files for sales and business cases.
• Process invoices and allocate unapplied payments promptly
• Perform necessary reconciliation within the billing to payment activities
• Coordinate and follow up with our teams to ensure billing and receipting activities are completed
• Help develop reporting to track the performance of sales channels and collections.
• Ensure data quality to help create dashboards.
• Escalate potential delays and service degradation to Lead Manager and support resolution.

You Have:

· Bachelor Degree in Accounting/Finance or related field.

· Ideally 2-4 years of related accounting experience.

· OTC background or some part of OTC related experience

· Excellent attention to detail and diligence in processing

· Strong verbal and written communication skills.

· Good understanding of AICPA & CIMA products, system and processes promptly.

· Good Analytical skill and critical thinking in resolving operational issues.

· Strong proficiency with Excel and Outlook

How We Support You:

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, retirement, annual leave, parental leave, an employee assistance program. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

About Us:

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

Learn more about The Association on LinkedIn and our Career Site .

#LI-Hybrid #GreatPlacetoWork

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Additional Information





#J-18808-Ljbffr

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.
**Job Description**
**Role Purpose**
The purpose of Business Operations is to enable general manager and country leadership team members to anticipate, take and track critical business decisions related to company growth over the mid to long term horizons. The function leads strategy, commercial excellence mandates, analyse and take key launch and portfolio planning decisions through structured analysis and alignments and create structured sales training and development charter and implementation.
The role supports the GM in designing, achieving and tracking country priorities and KPIs (KPI setting, performance tracking, forecast landing and assess KPI achievement). The role is expected to deliver on all aspects of business requiring strategic evaluation and strategy development, and deliver on mandates like hypergrowth planning, organization wide blueprint creation and implementation and change management along with portfolio planning and commercial effectiveness.
**Role Accountabilities**
**Strategy and Portfolio Planning:**
Guide and drive high-quality differentiated commercial strategies to serve Takeda MY/SG's short- and long- term growth strategies. The core part of the function includes identifying growth levers and incubating future growth ideas / projects, , go-to market (GTM) models creation and evaluation, operating and business model changes proposals and recommendations, portfolio planning and prioritization (existing and pipeline), PMO for Long range forecasting (LRF), business planning etc and change management. The function also includes identifying partnership models and co-owning its execution with cross functional leads. In addition, the function prepares enterprise-wide performance management to provide strategic insight and foresights to leaders for effective decision making.
**Commercial Excellence**
This function is responsible for maintaining CRM software and invest in improving CRM capabilities for a growing LOC, set sales force effectiveness (SFE) KPIs, sales Incentive planning (SIP). The function works closely with all franchises to deliver enhanced in-clinic and ex-clinic commercial effectiveness. Set up marketing excellence capabilities and work with DD&T team to develop technology enabled tools and processes for driving Customer Excellence for Takeda MY/SG.
**Business Insights and Analytics**
Guiding the countries strategic decisions based on data-driven insights and driving business performance and potential using existing and new data sources and techniques. Help define the business questions that need to be answered and define appropriate analytics models. They are responsible for helping turn data into action and providing insight to continually improve the customer experience. They lead analytics delivery and ensure the right data points are measured to help solve business problems.
**Launch Excellence**
This function is responsible for enhancing Takeda's portfolio through systematic evaluation and prioritization. The core areas of responsibility include Business case creation, portfolio planning, leading planning phase cross-functional teams to achieve time-based milestones and ensure cross functional readiness criteria for commercial launches.
**Commercial Organization Training and Development**
This function is responsible for creating commercial functions training and development needs to increase commercial effectiveness. A secondary responsibility of the function is to deliver corporate wide capability build training and manage and maintain new employee digital onboarding.
**Role Qualification and Skills Requirement**
**Required Qualifications:**
+ Bachelor's degree in Science or equivalent, MBA preferred
+ Required 10-15 years of Pharmaceutical industry experience.
+ People management experience
**Critical Skills and Competencies:**
+ Strong financial understanding of P&L and drivers of Takeda's portfolio
+ Ability to influence and work effectively with various business partnerships, regions, and cultures
+ Ability to develop strategic analysis that prepares decision making on a large scale (e.g. investment options, business models, large-scale projects)
+ Ability to deal with decision making processes in complex organizations and generate collaboration and followership
+ This role requires in-depth knowledge of strategic aspects of running a business as well as comes with high level of ambiguity. The incumbent should be highly comfortable in collaborating across leadership levels to deliver on the outcomes
+ Steer information flow, act as a gatekeeper, ensuring GM's involvement in a project or decision-making process at the right moment
+ Experience in coordinating, implementing and/or managing complex, diverse project and functions for a diverse environment. Project management and portfolio management experience in determining priorities and delivering projects on time and within budget.
+ Fair understanding of emerging technologies and digital ecosystem with potential impact on Pharmaceutical Industry
+ Strong interpersonal skills, building successful relationships with key stakeholders internally and externally to drive results
+ Strong project management skills to support driving cross group initiatives
+ Ability to operate in an ambiguous environment, with minimal supervision, strong personal drive and self-motivation
**Communication Skills:**
+ Excellent cross functional communication across the organization to influence strategy formulation and align members on global strategy and vision
+ Excellent upwards communication skills, internally maintain a common understanding and synchronization in terms of global/regional strategy, and externally develop and maintain strong relationship and trust with key stakeholders and customers
**Critical Leadership Capabilities:**
+ Strong proven leadership in team building, motivating, and developing people
+ High level of personal maturity and natural authority
+ Committed to capability building for sustainable growth
+ Proven leader who has strong business acumen and can pre-empt strategic moves to move organization towards sustainable and profitable growth
**Locations**
MYS - Selangor
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Full time

About the Role:

You will be responsible for customer sales support operations to promote membership retention, growth and sales support to organisations. You will use your customer service and technical skills to ensure concierge service data accuracy and compliance to contractual requirements in billing activities. You will report to the Lead Manager - Firm & Business Operations and use a hybrid work schedule from our offices in Petaling Jaya. This is a 6 months contract role.

You Will:

• Ensure CRM data is accurate
• Ensure that operational support is provided to business by assisting with all the complex issues large firms face
• Facilitate sales to organisations including invoicing and receipting.
• Coordinate any required technical enhancements with IT to enhance self serve facilities
• Maintain and archive documentation and files for sales and business cases.
• Process invoices and allocate unapplied payments promptly
• Perform necessary reconciliation within the billing to payment activities
• Coordinate and follow up with our teams to ensure billing and receipting activities are completed
• Help develop reporting to track the performance of sales channels and collections.
• Ensure data quality to help create dashboards.
• Escalate potential delays and service degradation to Lead Manager and support resolution.

You Have:

· Bachelor Degree in Accounting/Finance or related field.

· Ideally 2-4 years of related accounting experience.

· OTC background or some part of OTC related experience

· Excellent attention to detail and diligence in processing

· Strong verbal and written communication skills.

· Good understanding of AICPA & CIMA products, system and processes promptly.

· Good Analytical skill and critical thinking in resolving operational issues.

· Strong proficiency with Excel and Outlook

How We Support You:

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, retirement, annual leave, parental leave, an employee assistance program. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

About Us:

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

Learn more about The Association on LinkedIn and our Career Site .

#LI-Hybrid #GreatPlacetoWork

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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