5 Youth Support jobs in Malaysia

Overview Monee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

The Community Customer Support team acts as the first point of contact for customer inquiries and complaints received via social media platform, delivering service that meets fintech industry standards. Building trust and rapport is crucial to creating a supportive and engaged community.

Responsibilities

Respond to customer inquiries and complaints via phone, email, and chat, and ensure that all customer issues are resolved in a timely and satisfactory manner.

Provide accurate information to customers about products, services, policies, and procedures.

Escalate complex customer issues to the appropriate teams, and follow up to ensure that issues are resolved to the customer's satisfaction.

Proactively monitor social media platforms to identify emerging trends, customer sentiment, feedback, potential risks, and issues; and provide feedback to cross-functional teams to help improve products, services, and processes.

Meet or exceed established performance metrics, including customer satisfaction, first contact resolution, and response time.

Maintain accurate and complete customer records and logs.

Stay up-to-date with product and service knowledge, and participate in training and development activities as required.

Handle other tasks and responsibilities as assigned by the supervisor.

Qualifications

Minimum 1–2 years’ experience in customer service or user experience, preferably in e-wallets, digital banking, or fintech.

Passionate about online community building and customer satisfaction.

Strong communication skills, with the ability to communicate effectively via phone, email, and chat.

Strong customer service skills, with a proven ability to resolve customer issues in a timely and satisfactory manner.

Excellent problem-solving and critical-thinking skills, with a demonstrated ability to identify customer needs and provide effective solutions.

Ability to work independently and as part of a team.

Familiarity with customer service software and tools, such as Zendesk or Salesforce, is preferred.

Availability to work flexible hours, including evenings and weekends, as required.

Job details

Seniority level: Entry level

Employment type: Full-time

Job function: Other

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New Position!
Department: Health and Wellness
Classification/Level: CS-2
Employment Status: Regular Full Time

Vision:

M’Chigeeng First Nation is committed to strengthening the well being of children, youth and their families. This will be accomplished through the development, delivery and service coordination of culturally appropriate prevention programming that will enable each to improve their well-being for attaining a healthy lifestyle that contributes to achieving a safe, caring and healthy community.

Reporting Relationship

The Child & Youth Worker will report directly to the Child & Youth Coordinator and will ensure that internal working relationships are developed with all departments within M’Chigeeng First Nation.

Position Summary

The Child & Youth Worker will be responsible for delivering programs for children and youth within the Community. This role involves organizing and executing a variety of activities aimed at promoting life skills, cultural awareness, and community engagement among young individuals.

The Prevention Worker will work closely with the Child & Youth Coordinator and Professional Services, and Youth Workers.

Essential Functions

The Child & Youth Worker delivers the following programs and activities:

• Delivery of after-school programs including circles, life skills development, and training sessions.
• Organize drop-in nights, homework nights, art nights, music jam nights, and summer programming.
• Facilitate activities that incorporate culture and ceremonies.
• Help with coordinating and planning youth-led events within the community.
• Develop and implement new initiatives that support the holistic development of children and youth.
• Collaborate with community leaders, parents, and other stakeholders to ensure program success.
• Maintain accurate records and reports related to program activities and participant progress.
• Ensure a safe and welcoming environment for all participants.
• The Child & Youth Worker will also be responsible for developing and implementing summer programs aimed at engaging children and youth during the school break. These programs offer a variety of activities designed to foster creativity, learning, and cultural connection.
• Incorporate and promote Anishnabek cultural values, beliefs and practices and Anishinabemowin into program delivery.
• Ensure the utilization and implementation of the caseworks case management system for program and service delivery.
• Practice strict confidentiality, privacy and ethical non-bias approaches.
• Engage with the Community to promote awareness of programs and gather feedback to improve program delivery.
• Monitor program effectiveness and in collaboration with the Child & Youth Coordinator.

Planning & Development

• In collaboration with department staff provide input into annual professional development and training plans based on department needs.
• Work with community resources and partners to create a coordinated comprehensive community plan for establishing an environment that supports the maintenance of healthy lifestyle changes; to enable active involvement and participation.
• Coordinate interdepartmental annual planning activities for the development of a service delivery process to complement the financial management of program needs.
• Ensure the development of a departmental workplan.

Financial & Reporting

• In collaboration with the Child & Youth Coordinator, review, prepare and identify current and future annual budget requirements for the program and ensure maintenance in the levels of funding for program sustainability.
• Manage and monitor annual program budgets in consultation with the Child & Youth Coordinator.
• Ensures program statistics and reporting is maintained and quarterly narrative progress reports and monthly financial reports are prepared and presented to the Child & Youth Coordinator.
• Maintain program documentation and statistics of activities on a monthly and quarterly basis for reporting and annual evaluations.
• Efficient utilization of caseworks case management software for the program.

QUALIFICATIONS & REQUIREMENTS

Preferred

• (2) year Social Services diploma or (2) year Child and Youth worker diploma.
• Experience working with children and youth in a community setting.
• Knowledge of First Nation culture, traditions, and ceremonies.
• Strong organizational and planning skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience in life skills development and training is an asset.
• Relevant certifications or education in youth work, social work, or a related field.

Minimum

• Diploma in a closely related field
• Working knowledge of community resources and development
• Proven strong leadership with managerial skills and experience
• Strong decision-making and problem-solving skills
• Strong understanding of First Nations Child & Family matters
• Excellent interpersonal and communication skills; combined with the ability to negotiate positive results while managing positive relationships

Other Knowledge Skills & Abilities

• Always maintains and promotes strict confidentiality.
• Knowledge of community and external resources that are available to families.
• Proficient computer skills.
• Excellent relationship-building (partnering & networking) skills.
• Well, organized with ability to multi-task, work well under pressure, and to prioritize workload.
• Valid Class “G” Driver’s License with personal and reliable transportation.
• Knowledge of First Nation issues, culture, traditions, customs and practices.
• Fluency in Anishinabemowin or a willingness to learn.
• Vulnerable Sector Screening (VSS) required (Current 30 days, original or certified copy)

CRC/VSS Rationale: M’Chigeeng First Nation and its agents are in a position of trust in services to band member children and/or vulnerable adults, so a safe and secure working environment is mandatory. Applicants must provide a clear VSS Certificate, and the CRC must have a record clear and/or dated of any convictions relating to alcohol, drugs, assault, violence and theft. The CRC and VSS must be current (30 days) and must be an Original.

Interested applicants must submit COVERLETTER, RESUME, THREE (3) CURRENT REFERENCES (2 Work-Related references from a direct supervisor/manager and 1-character reference that will be contacted upon a successful interview) and education certifications to:

Application Due Date:June 13th, 2025

Child & Youth Worker
c/o Human Resources

M’Chigeeng FN, P.O. Box 333
M’Chigeeng, ON P0P 1G0 (Fax )

INCOMPLETE applications will not be considered. Preference will be given to Anishinabek people.
For Job Description, please contact Human Resources

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NEW Position: In-Home Support Worker
Department: Child and Family Services
Classification/Level: CS-3 ($53,591.20 - $65,499.20)
Employment Status: Regular Full-Time

Vision:

M’Chigeeng First Nation is committed to strengthening the well being of children, youth and their families. This will be accomplished through the development, delivery and service coordination of culturally appropriate prevention programming that will enable each to improve their well-being for attaining a healthy lifestyle that contributes to achieving a safe, caring and healthy community.

Reporting Relationship

The In-Home Support Worker will report directly to the Manager of Family Services; maintain communication within the department and internal working relationships with all Departments within M’Chigeeng First Nation.

Position Summary

The role of the In-Home Support Worker for Parents and Families is to provide personalized guidance, education, and support to families within their homes. This specialist will work closely with parents and First Nation Band Representatives and other service providers to develop a Family Wellness Plan to support families who are at risk of becoming involved in child welfare and who are involved in child welfare.

The goal is to engage and empower parents with the skills and knowledge needed to foster their personal growth and wellbeing and in addition their children's and youth’s growth and well-being.

The In-Home Support Worker will work closely with parents and service providers to develop effective parenting strategies, enhance child development, and create a nurturing and structured home environment.

Essential Functions

• Ensure all M’Chigeeng First Nation protocols and Bylaws are adhered to and program activities are conducted in accordance with recommendations and policies as set by Chief & Council.
• Will be current on all Child Welfare matters as required to act as an authorized Representative of M’Chigeeng First Nation and to act as an advocate and lobby for prevention and intervention solutions to issues directly affecting M’Chigeeng First Nation Families.
• Incorporate and promote Anishnabek cultural values, beliefs and practices and Anishinabemowin into program delivery.
• In collaboration with the Manager of Family Services ensure that service coordination and service flow processes from intake, ongoing service planning and discharge is completed based on In-Home Support, policy and procedures.
• Provide assistance in the development of Orientation and Public Relations documentation and presentations to promote the In-Home Support Program.
• Practice strict confidentiality, privacy, ethical and non-bias approaches.
• Formulate concrete goals and objectives and identify appropriate internal and external resources to meet identified needs in the provision of services to children, youth and families.
• Engage in regular liaison with Family Resource Team staff, other related programs and/or departments within the Community and external agencies.
• Input service/wellness and other service and financial documentation into the case management software system on a regular and consistent basis.
• Will take an active role and participate in interdepartmental strategic planning activities by assisting in the formulation of annual program goals and objectives for the in-home support services and family resources program.
• Efficient utilization of caseworks case management software for the program.

Parenting Education and Training:

• Conduct individualized assessments of family needs and dynamics.
• Develop tailored plans to address specific parenting challenges and goals.
• Provide hands-on training and practical demonstrations of effective parenting techniques.
• Educate parents on child development stages and age-appropriate activities.
• Offer guidance on discipline strategies, positive reinforcement, and behaviour management.
• Teach parents how to create a safe, stimulating, and supportive home environment.

Child and Youth Development Support:

• Observe and assess children's developmental milestones and behaviours.
• Collaborate with parents to set developmental goals and track progress.
• Provide activities and resources to support cognitive, emotional, social, and physical development.
• Offer strategies to enhance language, literacy, and numeracy skills.
• Address any developmental concerns and complete referrals when required and needed.

Family Dynamics and Communication:

• Facilitate effective communication between family members.
• Encourage positive family interactions and bonding activities.
• Provide skills and tools to assist with resolving conflicts within the family unit.
• Promote healthy relationships and emotional well-being.

Household Management:

• Assist parents in establishing routines and schedules for daily activities.
• Offer guidance on time management and organizational skills.
• Help with budget management when required.
• Support parents in creating and maintaining a clean, orderly, and functional home.
• Provide tips on meal planning, nutrition, and healthy eating habits.
• Help parents balance work, home responsibilities, and self-care.

QUALIFICATIONS & REQUIREMENTS

Preferred

• Bachelor of Social Work Degree and/or Human Services from an accredited university with 4-years frontline child welfare or social services sector.
• Registered member in good standing with recognized educational institution or professional association

Minimum

• Post-Secondary Diploma in Social Services or related field with 2-years direct work experience in frontline child welfare or social services sector
• Working knowledge of community resources and development
• Extensive knowledge and understanding of child welfare systems
• Strong decision-making and problem-solving skills
• Strong understanding of First Nations Child & Family matters and interests
• Excellent interpersonal and communication skills; combined with the ability to negotiate positive results while managing positive relationships

Other Knowledge Skills & Abilities

• Maintains and promotes strict confidentiality
• Knowledge of community and external resources
• Proficient computer skills
• Excellent change management and relationship-building (partnering & networking) skills
• Well organized with ability to multi-task, work well under pressure, and to prioritize work
• Valid Class “G” Drivers License with personal and reliable transportation
• Knowledge of First Nation issues, culture, traditions, customs and practices
• Fluency in Anishinabemowin or a willingness to learn
• Vulnerable Sector Screening (VSS) required (Current 30 days, original or certified copy)

CRC/VSS Rationale

Criminal Reference Check (CRC) Rationale : M’Chigeeng First Nation is in a position of trust to its band members and is committed to providing a safe and secure work environment. Applicants must have record clear and/or dated of convictions relating to fraud, drugs, assault and theft. The CRC must be current (30 days) and must be an Original.

CRC/VSS Rationale: M’Chigeeng First Nation and its agents are in a position of trust in services to band member children and/or vulnerable adults, so a safe and secure working environment is mandatory. Applicants must provide a clear VSS Certificate and the CRC must have a record clear and/or dated of any convictions relating to alcohol, drugs, assault, violence and theft. The CRC and VSS must be current (30 days) and must be an Original.

Interested applicants must submit COVERLETTER, RESUME, THREE (3) CURRENT REFERENCES (2 Work-Related references from a direct supervisor/manager and 1-character reference that will be contacted upon a successful interview) and education certifications to:

Application Due Date:May 14th, 2025

In-Home Support Worker
c/o Human Resources

M’Chigeeng FN, P.O. Box 333
M’Chigeeng, ON P0P 1G0 (Fax )

INCOMPLETE applications will not be considered. Preference will be given to Anishinabek people.
For Job Description, please contact Human Resources

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**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** Sheraton Kota Kinabalu, Jalan Albert Kwok, Kota Kinabalu, Malaysia, Malaysia, 88000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
The Marketing Assistant Manager is part of an important team that creates and executes property-level communications to our customers. Under the leadership of the Manager of Marketing and Communication, this role promotes on-brand messaging to customers through traditional, digital, and social media channels all with the goal of enhancing the image of the hotel. This role helps build direct marketing plans, targeted campaigns, and activated channels to the end of driving consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness. This role assists with building deep partnerships with their regional eCommerce and Marketing teams to verify all local, social, and digital marketing efforts are effectively integrated with the selling efforts for the organization.
**CANDIDATE PROFILE**
**Education and Experience**
**Required:**
- 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 2 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred
OR
4-year bachelor's degree in Marketing, Public Relations, Business, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Hotel Marketing and Advertising**
- Assists with the execution of the annual marketing plan to budget .
- Provides support to Operations, Food & Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel.
- Works with advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions.
- Assists with the management of F&B media schedules email marketing and display advertising.;
- Stays informed about the status, performance evaluation, opportunities, and issues related to online programs and initiatives.
- Helps verify that all advertising for the hotel in digital channels is in alignment with brand voice.
**Social Media Content Management**
- Supports facilitation ofsocial media engagement and updating content in local digital channels (e.g., hotel website, travel sites).
- Assists with promotions campaign in F&B, weddings, spa, rooms and conferences through relevant digital and social media channels.
- Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.
**Public Relations and Visual Asset Management**
- Participates in the development of comprehensive PR plan per quarter along with agency;
- Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers.
- Manages assigned accounts as per the media account management system.
- Assists with writing and distribution of all press releases for property events, promotions, and outlets.
- Supports execution of hotel sponsored events, community/government relations activities, and press promotional activities.
- Helps manage external vendors and media agencies; Assists with review of PR leads from the continent PR Leader regarding which are the best media to promote the hotel.
- Supports the co-ordination of photography for F&B advertising, collateral and public relations purposes between the hotel, advertising agency and the regional field marketing teams.
- Assists with photo shoots for seasonal or festive promotions in partnership with the cluster or area marketing team.
May serve as a point of contact for regionally approved local photographers for food, amenity, and property imagery.
**Direct Marketing and Collateral Development**
- Assists with coordination and execution of Hotel and F&B printed materials.
- Controls quantity and inventory of all Hotel marketing collateral and verifies copies are filed in a comprehensive manner.
- Supports the production of all property, F&B display, and temporary signage in hotel public areas.
- Assists with the execution of F&B direct marketing activities.
- Verifies all collateral is as per brand standard guidelines and in compliance with Brand Standard Audit (BSA).
**General**
- Assists in the development, co-ordination and execution of all communications activities.
- Helps with the publication of hotel's newsletter(s).
- Supports communications duties and functions as deemed necessary.
- Assists in the liaison and execution of joint F&B promotions.
- Works with the Manager of Marketing and Communication to verify the Hotel's website and related websites are updated on a regular basis.
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- Provides marketing assistance and act as a marketing subject matter expert for GMs, Sales Leaders and Managers, and Revenue leaders.
- Keeps abreast of competition and its collateral, advertising, and marketing efforts and constantly evolving digital and marketing trends.
- Performs other reasonable job duties as assigned by manager.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.