5 Youth Support jobs in Malaysia

Senior Agent, Community Management (English & Mandarin Support) Who We Are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

1. Community Building and Engagement:

• Professional in Telegram and Discord bots development, integration, and maintenance.
• Organize and host community events & AMAs.
• Foster a positive and inclusive community culture by moderating discussions and addressing user concerns.
• Encourage user interaction and participation through contests, giveaways, and other engagement initiatives.

2. Content Creation and Curation:

• Develop and publish high-quality content, such as blog posts, articles, and social media updates, related to cryptocurrency and blockchain technology and provide tutorials on OKX's products and services.
• Curate and share relevant content from other sources to keep the community informed and engaged.
• Respond to user comments, questions, and inquiries promptly and informally.

3. User Support and Onboarding:

• Provide excellent customer interaction to users through various channels (e.g. social media).
• Assist users with account creation, verification, general issues, and troubleshooting.
• Onboard new users and educate them about the platform's features and functionalities.

4. Community Campaigns and Promotion:

• Develop and implement marketing strategies to attract new users and retain existing ones.
• Collaborate with other departments (e.g., marketing, product, web3) to promote our products and services.
• Monitor and analyze community metrics to measure the effectiveness of community campaigns.

5. Community Partnerships:

• Collaborate with other crypto projects, influencers/KOLs, and communities to expand the platform reach and network.
• Foster partnerships to create mutually beneficial collaborations and cross-promotions.

6. Risk Management and Compliance:

• Ensure compliance with relevant regulations and industry standards.
• Monitor community activity for potential risks or issues and take appropriate action.

7. Data Analysis and Reporting:

• Track and analyze community metrics to measure performance and identify areas for improvement.
• Prepare regular reports on community engagement, growth, and key performance indicators.

• Strong understanding of cryptocurrency, blockchain technology, and the crypto industry.
• Fresh graduates are encouraged to apply.
• Excellent communication and interpersonal skills.
• Experience in community management and building online communities.
• Strong writing and content creation skills.
• Proficiency in social media platforms and tools.
• Ability to work independently and as part of a team.
• Passion for the crypto industry and a desire to contribute to its growth.
• Proficiency in Mandarin is preferred to communicate effectively with internal stakeholders and clients in China.
• Willing to work according to the given schedule, including rotational shifts (morning and noon) .
• Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
• Competitive remuneration package (Base Salary + Shift Allowance + Yearly Bonus)
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 3,500 training & wellness benefits per annum
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
• Employee engagement, recognition and appreciation program
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX u2019s Candidate Privacy Notice.

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Do you possess the legal right to work in Malaysia without the need for an employment pass? * Select.

What is your highest education level (completed and graduated)? * Select.

Do you have more than one (1) year of community-related work experience? * Select.

Are you proficient in reading and writing in Mandarin? * Select.

Are you willing to support according to the given schedule, including rotational shifts (morning and noon)? * Select.

Are you willing to work in Tun Razak Exchange 106, Kuala Lumpur? * Select.

Able to do multiple duties as expected to complete care cycle:

• Effective communication - able to connect and respond to senior clients
• Senior engagement- respond and engage clients in all daily activities
• Medication administrations- responsible and accountable to administering medication to clients
• Meal preparation - simple nutritious menu
• Light housekeeping- bed making, disinfecting, washing and cleaning after meals
• Personal care- showering, toileting when required, feeding, dressing, oral care
• Socialising- activities and outing
• Reporting and documentation
• Support clients In selected activities
• Liaise with other staff and management of facility

Job Purpose

To provide timely, professional, and friendly support to customers across all social media channels, ensuring positive engagement, brand reputation, and excellent customer satisfaction.

Key Responsibilities

• Monitor and respond promptly to customer inquiries, comments, and messages on platforms such as Facebook, Instagram, TikTok, X (Twitter), and others.
• Handle complaints, feedback, and service-related questions with empathy, accuracy, and adherence to company policies.
• Escalate complex or sensitive cases to the appropriate internal team for resolution.
• Track and record customer interactions in the CRM or social media management system.
• Collaborate with the marketing team to maintain consistent brand tone and voice.
• Assist in preparing FAQs, response templates, and best practices to improve service efficiency.
• Report recurring issues, trends, or customer sentiments to management for improvement initiatives.
• Support in creating engagement content (polls, Q&A sessions, etc.) to foster a positive community atmosphere.
• Keep up to date with social media trends, platform updates, and competitor practices.

Requirements & Qualifications

• Diploma or equivalent; Degree in Communications, Marketing, or related field is an advantage.
• Proven experience in customer service or social media management is preferred.
• Strong written communication skills with good grammar and attention to detail.
• Ability to remain calm, empathetic, and professional under pressure.
• Familiarity with major social media platforms and basic analytics tools.
• Organized, proactive, and able to manage multiple conversations simultaneously.
• Basic knowledge of brand voice, online etiquette, and digital engagement strategies.

Key Competencies

• Customer-focused mindset
• Excellent interpersonal and problem-solving skills
• Team player with initiative
• Fast learner and adaptable to new tools and processes
• Time management and prioritization

Benefits

• Competitive salary & performance incentives
• Opportunities for training and career growth
• Flexible working arrangements (if applicable)
• Friendly and supportive team environment

Job Types: Full-time, Permanent

Pay: RM1, RM2,500.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Work Location: In person