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Quality Assurance & Workforce Management Manager
Kuala Lumpur, Kuala Lumpur
BD (Becton, Dickinson and Company)
Posted 13 days ago
Job Viewed
Job Description
**Job Description Summary**
The Workforce and Quality Assurance Manager will oversee the planning, coordination, and implementation of workforce management and quality assurance activities. This role ensures that our workforce is effectively managed and that our quality standards are consistently met. This role partners throughout the CSC organization to identify and lead critical initiatives spanning people, process, and technology by using deep expertise in Lean, Six Sigma, project management, analytics, and business practices. The candidate must have the ability to establish trusting and collaborative working relationships with executive leadership and cross-functional teams of subject matter experts. This deep partnership with critical stakeholders will allow the role to successfully oversee the end-to-end execution of critical initiatives that drive targeted business outcomes and enhance the customer experience. A track record of leading a portfolio of large-scale, cross-functional transformation and innovation initiatives is essential.
To be successful in this role, the ideal candidate:
- Is forward thinking - developing processes and technology for a 5+ year vision
- Demonstrates a consultative approach to problem solving
- Effectively communicates - successfully managing up to the executive level and down and across to the collaborator and subject matter expert level
- Understands how to streamline complex processes and drive technology and process transformation using tailored facilitation, influencing, and change management skills
- Proactively partners and influences team members across a highly matrixed organization
- Has strong skills to manage leadership audiences, set expectations, and influence both goals and results
- Sees the big picture and understands the priorities, goals and struggles of both senior leaders and individual contributors
- Creates well-rounded, scalable, governance models and reasons for large scale improvements
- Thoughtfully juggles multiple competing initiatives through rigorous prioritization and effective communication
- Gets up to speed quickly in new areas
- Has experience driving both long-term initiatives (e.g., 12+ months) and rapid process improvements (e.g., 1 week)
**Job Description**
**About** **BD**
**Be part of something** **bigger!**
BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers with a mission that's focused on knowing there's a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.
**Job Description**
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
**Purpose**
The Workforce and Quality Assurance Manager will oversee the planning, coordination, and implementation of workforce management and quality assurance activities. This role ensures that our workforce is effectively managed and that our quality standards are consistently met. This role partners throughout the CSC organization to identify and lead critical initiatives spanning people, process, and technology by using deep expertise in Lean, Six Sigma, project management, analytics, and business practices. The candidate must have the ability to establish trusting and collaborative working relationships with executive leadership and cross-functional teams of subject matter experts. This deep partnership with critical stakeholders will allow the role to successfully oversee the end-to-end execution of critical initiatives that drive targeted business outcomes and enhance the customer experience. A track record of leading a portfolio of large-scale, cross-functional transformation and innovation initiatives is essential.
**Specific Duties, Activities and Responsibilities**
+ Associate development 50%
+ Change Management 25%
+ Stakeholder Management 15%
+ Administrative / Other 10%
To be successful in this role, the ideal candidate:
+ Is forward thinking - developing processes and technology for a 5+ year vision
+ Demonstrates a consultative approach to problem solving
+ Effectively communicates - successfully managing up to the executive level and down and across to the collaborator and subject matter expert level
+ Understands how to streamline complex processes and drive technology and process transformation using tailored facilitation, influencing, and change management skills
+ Proactively partners and influences team members across a highly matrixed organization
+ Has strong skills to manage leadership audiences, set expectations, and influence both goals and results
+ Sees the big picture and understands the priorities, goals and struggles of both senior leaders and individual contributors
+ Creates well-rounded, scalable, governance models and reasons for large scale improvements
+ Thoughtfully juggles multiple competing initiatives through rigorous prioritization and effective communication
+ Gets up to speed quickly in new areas
+ Has experience driving both long-term initiatives (e.g., 12+ months) and rapid process improvements (e.g., 1 week)
**Knowledge, Skills and Abilities**
I. Service Orientation, Initiative, & Quality
+ Grasps precise understanding of quality audit and workforce management objectives & expectations
+ Fosters an open dialogue and maintains an approachable manner and treats others fairly and respectfully
+ Develop and implement workforce management strategies to optimize staffing levels and productivity
+ Conduct regular quality audits to ensure compliance with company standards and regulatory requirements
+ Analyze workforce and quality data to identify areas for improvement and implement corrective actions
+ Collaborate with cross-functional teams to address quality issues and enhance operational efficiency
+ Train and mentor staff on quality standards and best practices
+ Prepare detailed reports on workforce performance and quality metrics for senior management
II. Associate Development
+ Onboard, train, motivate and retain talented team members
+ Develop influence leaders through practice, policy and feedback
+ Coordinate lead resources for coverage and change deliverables aligned with initiative priorities
+ Provide exposure to cross functional operations and Service and Support leadership to increased knowledge and context
III. Change Management
+ Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives
+ Achieve buy-in from all decision makers for the successful application of performance excellence / performance improvement. Create team processes for optimizing results
+ Champion of CSC and Field workflow, SAP-CRM and SDS policies and procedures
+ Coordinate communication activities and market the process and results by publicizing goals, plans, progress and results focused on CSC Continuous Improvement/Process Improvement
IV. Customer Management Escalation
+ Ensure continual, clear and relevant communication among team members
+ Leverage identified operational performance and trends to reduce escalations and complaints
+ Demand and reinforce high levels of data quality and case management excellence throughout the lifecycle of managed each issue
+ Prioritize and build business case with measurement scorecard for continuous improvement and other programs
V. Administrative/Other
+ Timely completion of any Company or Department required training
+ Timely completion of internal company documentation
+ Performs other duties as assigned
**Requirements:**
+ Bachelor's degree preferred
+ 5+ years of experience in management consulting, strategic operations, operational excellence, and/or process improvement
+ 5+ years of experience in leading change for continuous improvement and transformational technology and process initiatives in an iterative, cross-functional, and fast-paced environment
+ 5+ years of experience in an operational environment; experience with Product implementation & Support organizations highly desired
+ Experience in workforce management, quality assurance and understanding of standard processes strongly desired
+ Experience leading Salesforce, CRM or other large enterprise technology changes is desired
+ Strong MS office skills particularly in advanced PowerPoint, Excel, and Power BI
+ Excellent analytical, problem-solving, listening, interpersonal, and verbal/written communication skills
+ Strong leadership, group facilitation, emotional intelligence, and project management skills
+ Experience with successful implementations of complex technology changes / implementations
+ Experience working in SaaS, Healthcare, Medical Device, Pharmaceutical and/or Engineering environments
+ Experience working with Customer Service Call Centers and/or Field Technicians is a plus
+ Flexible in working hours and be available for on call operations support
_At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting._
**Click on apply if this sounds like you!**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
MYS Kuala Lumpur - Jalan Kerinchi
**Additional Locations**
**Work Shift**
MY2 Night 10p-7a Mon-Fri (Malaysia)
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
The Workforce and Quality Assurance Manager will oversee the planning, coordination, and implementation of workforce management and quality assurance activities. This role ensures that our workforce is effectively managed and that our quality standards are consistently met. This role partners throughout the CSC organization to identify and lead critical initiatives spanning people, process, and technology by using deep expertise in Lean, Six Sigma, project management, analytics, and business practices. The candidate must have the ability to establish trusting and collaborative working relationships with executive leadership and cross-functional teams of subject matter experts. This deep partnership with critical stakeholders will allow the role to successfully oversee the end-to-end execution of critical initiatives that drive targeted business outcomes and enhance the customer experience. A track record of leading a portfolio of large-scale, cross-functional transformation and innovation initiatives is essential.
To be successful in this role, the ideal candidate:
- Is forward thinking - developing processes and technology for a 5+ year vision
- Demonstrates a consultative approach to problem solving
- Effectively communicates - successfully managing up to the executive level and down and across to the collaborator and subject matter expert level
- Understands how to streamline complex processes and drive technology and process transformation using tailored facilitation, influencing, and change management skills
- Proactively partners and influences team members across a highly matrixed organization
- Has strong skills to manage leadership audiences, set expectations, and influence both goals and results
- Sees the big picture and understands the priorities, goals and struggles of both senior leaders and individual contributors
- Creates well-rounded, scalable, governance models and reasons for large scale improvements
- Thoughtfully juggles multiple competing initiatives through rigorous prioritization and effective communication
- Gets up to speed quickly in new areas
- Has experience driving both long-term initiatives (e.g., 12+ months) and rapid process improvements (e.g., 1 week)
**Job Description**
**About** **BD**
**Be part of something** **bigger!**
BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers with a mission that's focused on knowing there's a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.
**Job Description**
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
**Purpose**
The Workforce and Quality Assurance Manager will oversee the planning, coordination, and implementation of workforce management and quality assurance activities. This role ensures that our workforce is effectively managed and that our quality standards are consistently met. This role partners throughout the CSC organization to identify and lead critical initiatives spanning people, process, and technology by using deep expertise in Lean, Six Sigma, project management, analytics, and business practices. The candidate must have the ability to establish trusting and collaborative working relationships with executive leadership and cross-functional teams of subject matter experts. This deep partnership with critical stakeholders will allow the role to successfully oversee the end-to-end execution of critical initiatives that drive targeted business outcomes and enhance the customer experience. A track record of leading a portfolio of large-scale, cross-functional transformation and innovation initiatives is essential.
**Specific Duties, Activities and Responsibilities**
+ Associate development 50%
+ Change Management 25%
+ Stakeholder Management 15%
+ Administrative / Other 10%
To be successful in this role, the ideal candidate:
+ Is forward thinking - developing processes and technology for a 5+ year vision
+ Demonstrates a consultative approach to problem solving
+ Effectively communicates - successfully managing up to the executive level and down and across to the collaborator and subject matter expert level
+ Understands how to streamline complex processes and drive technology and process transformation using tailored facilitation, influencing, and change management skills
+ Proactively partners and influences team members across a highly matrixed organization
+ Has strong skills to manage leadership audiences, set expectations, and influence both goals and results
+ Sees the big picture and understands the priorities, goals and struggles of both senior leaders and individual contributors
+ Creates well-rounded, scalable, governance models and reasons for large scale improvements
+ Thoughtfully juggles multiple competing initiatives through rigorous prioritization and effective communication
+ Gets up to speed quickly in new areas
+ Has experience driving both long-term initiatives (e.g., 12+ months) and rapid process improvements (e.g., 1 week)
**Knowledge, Skills and Abilities**
I. Service Orientation, Initiative, & Quality
+ Grasps precise understanding of quality audit and workforce management objectives & expectations
+ Fosters an open dialogue and maintains an approachable manner and treats others fairly and respectfully
+ Develop and implement workforce management strategies to optimize staffing levels and productivity
+ Conduct regular quality audits to ensure compliance with company standards and regulatory requirements
+ Analyze workforce and quality data to identify areas for improvement and implement corrective actions
+ Collaborate with cross-functional teams to address quality issues and enhance operational efficiency
+ Train and mentor staff on quality standards and best practices
+ Prepare detailed reports on workforce performance and quality metrics for senior management
II. Associate Development
+ Onboard, train, motivate and retain talented team members
+ Develop influence leaders through practice, policy and feedback
+ Coordinate lead resources for coverage and change deliverables aligned with initiative priorities
+ Provide exposure to cross functional operations and Service and Support leadership to increased knowledge and context
III. Change Management
+ Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives
+ Achieve buy-in from all decision makers for the successful application of performance excellence / performance improvement. Create team processes for optimizing results
+ Champion of CSC and Field workflow, SAP-CRM and SDS policies and procedures
+ Coordinate communication activities and market the process and results by publicizing goals, plans, progress and results focused on CSC Continuous Improvement/Process Improvement
IV. Customer Management Escalation
+ Ensure continual, clear and relevant communication among team members
+ Leverage identified operational performance and trends to reduce escalations and complaints
+ Demand and reinforce high levels of data quality and case management excellence throughout the lifecycle of managed each issue
+ Prioritize and build business case with measurement scorecard for continuous improvement and other programs
V. Administrative/Other
+ Timely completion of any Company or Department required training
+ Timely completion of internal company documentation
+ Performs other duties as assigned
**Requirements:**
+ Bachelor's degree preferred
+ 5+ years of experience in management consulting, strategic operations, operational excellence, and/or process improvement
+ 5+ years of experience in leading change for continuous improvement and transformational technology and process initiatives in an iterative, cross-functional, and fast-paced environment
+ 5+ years of experience in an operational environment; experience with Product implementation & Support organizations highly desired
+ Experience in workforce management, quality assurance and understanding of standard processes strongly desired
+ Experience leading Salesforce, CRM or other large enterprise technology changes is desired
+ Strong MS office skills particularly in advanced PowerPoint, Excel, and Power BI
+ Excellent analytical, problem-solving, listening, interpersonal, and verbal/written communication skills
+ Strong leadership, group facilitation, emotional intelligence, and project management skills
+ Experience with successful implementations of complex technology changes / implementations
+ Experience working in SaaS, Healthcare, Medical Device, Pharmaceutical and/or Engineering environments
+ Experience working with Customer Service Call Centers and/or Field Technicians is a plus
+ Flexible in working hours and be available for on call operations support
_At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting._
**Click on apply if this sounds like you!**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
MYS Kuala Lumpur - Jalan Kerinchi
**Additional Locations**
**Work Shift**
MY2 Night 10p-7a Mon-Fri (Malaysia)
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Analyst, Warehousing & Logistics Operations Management
Selangor, Selangor
Mondelez International
Posted 4 days ago
Job Viewed
Job Description
**Job Description**
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Possible.**
You will execute warehouse operations in term of service, cost, health and safety, quality, food defense, sustainability, legal requirements and policies compliance. You will also work collaboratively with key internal and external (third-party logistics vendors) business partners to ensure effective management, timely solutions and execution. You will also be responsible for activities such as inventory management (iDoc management, stock reconciliation), interfaces monitoring, track and trace, claims management, invoice management, compliance execution (HSE, quality, risk management), tenders support, third-party performance management, pallets management.
**How you will contribute**
You will:
+ Review and analyze stock inaccuracies and guarantee accurate stock alignment between SAP and the warehouse management system based on available information among stakeholders. Analyze and verify capacity utilization, performance and KPI monitoring, and introduce corrective measures in case of missing KPIs and the need to reduce additional capacity
+ Work with our service providers to ensure the delivery of our trading partners in terms of punctuality and completeness, taking into account quality and HACCP guidelines
+ Monitor inbound, outbound, co-packing, warehousing and distribution activities to ensure shelf-life monitoring and management, supports reduction of write offs and constantly looks for opportunities to improve productivities
+ Build and provide full-cost analysis (yearly budget), risks and opportunities
+ Plan, coordinate and monitor all co-packing and value-added services (VAS) to meet service, cost and quality targets
+ Lead productivity improvement and cost savings initiative across inbound, storage, picking, despatch and co-packing operations
+ Conduct project-related and ad hoc tasks, in connection with continuous improvement projects and tenders and peak management
+ Automate data consolidation from WMS, SAP and 3PL reports and develop automated Power BI dashboards to reduce manual reporting
**What you will bring**
A desire to drive your future and accelerate your career and the following experience and knowledge:
+ Experience with Microsoft applications, especially highly experienced with excel
+ Enjoys team work
+ Experience in logistics operations, procurement or supply chain function in general as an asset
+ Analytical thinking
+ Good knowledge of ERP, preferably SAP R3
+ Proficient in Power BI, Power Query, Power Automate and advanced Excel (VBA, pivot, macros preferred)
**More about this role**
**Job specific requirements:**
+ Bachelor's degree in Supply Chain Management, Logistics, Industrial Engineering, or related discipline.
+ 3-5 years of relevant experience in commercialization, warehouse operations, or supply chain management within FMCG or food manufacturing industry.
+ Strong understanding of warehouse management systems (WMS), inventory control, and logistics network design.
+ Proven project management experience in cross-functional environments.
No Relocation support available
**Business Unit Summary**
**Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like** **_Oreo_** **and** **_Tiger_** **biscuits,** **_Kinh Do_** **mooncakes,** **_Jacob's_** **crackers,** **_Cadbury Dairy Milk_** **chocolate,** **_Tang_** **powdered beverage,** **_Halls_** **candy and** **_Eden_** **cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Warehousing & Logistics Operations Management
Customer Service & Logistics
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Possible.**
You will execute warehouse operations in term of service, cost, health and safety, quality, food defense, sustainability, legal requirements and policies compliance. You will also work collaboratively with key internal and external (third-party logistics vendors) business partners to ensure effective management, timely solutions and execution. You will also be responsible for activities such as inventory management (iDoc management, stock reconciliation), interfaces monitoring, track and trace, claims management, invoice management, compliance execution (HSE, quality, risk management), tenders support, third-party performance management, pallets management.
**How you will contribute**
You will:
+ Review and analyze stock inaccuracies and guarantee accurate stock alignment between SAP and the warehouse management system based on available information among stakeholders. Analyze and verify capacity utilization, performance and KPI monitoring, and introduce corrective measures in case of missing KPIs and the need to reduce additional capacity
+ Work with our service providers to ensure the delivery of our trading partners in terms of punctuality and completeness, taking into account quality and HACCP guidelines
+ Monitor inbound, outbound, co-packing, warehousing and distribution activities to ensure shelf-life monitoring and management, supports reduction of write offs and constantly looks for opportunities to improve productivities
+ Build and provide full-cost analysis (yearly budget), risks and opportunities
+ Plan, coordinate and monitor all co-packing and value-added services (VAS) to meet service, cost and quality targets
+ Lead productivity improvement and cost savings initiative across inbound, storage, picking, despatch and co-packing operations
+ Conduct project-related and ad hoc tasks, in connection with continuous improvement projects and tenders and peak management
+ Automate data consolidation from WMS, SAP and 3PL reports and develop automated Power BI dashboards to reduce manual reporting
**What you will bring**
A desire to drive your future and accelerate your career and the following experience and knowledge:
+ Experience with Microsoft applications, especially highly experienced with excel
+ Enjoys team work
+ Experience in logistics operations, procurement or supply chain function in general as an asset
+ Analytical thinking
+ Good knowledge of ERP, preferably SAP R3
+ Proficient in Power BI, Power Query, Power Automate and advanced Excel (VBA, pivot, macros preferred)
**More about this role**
**Job specific requirements:**
+ Bachelor's degree in Supply Chain Management, Logistics, Industrial Engineering, or related discipline.
+ 3-5 years of relevant experience in commercialization, warehouse operations, or supply chain management within FMCG or food manufacturing industry.
+ Strong understanding of warehouse management systems (WMS), inventory control, and logistics network design.
+ Proven project management experience in cross-functional environments.
No Relocation support available
**Business Unit Summary**
**Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like** **_Oreo_** **and** **_Tiger_** **biscuits,** **_Kinh Do_** **mooncakes,** **_Jacob's_** **crackers,** **_Cadbury Dairy Milk_** **chocolate,** **_Tang_** **powdered beverage,** **_Halls_** **candy and** **_Eden_** **cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Warehousing & Logistics Operations Management
Customer Service & Logistics
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Enterprise Master Data Management Operations - Intern (Mandarin speaker)
Petaling Jaya, Selangor
Roche
Posted 5 days ago
Job Viewed
Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
External Job Ad Text
**Key Responsibilities:**
+ **Data Excellence:** Review and set up new suppliers, customers, or change existing vendor/customer details in SAP, adhering to our Vendor Master Data SOP.
+ **Accuracy in Action:** Enter vendor data accurately in MDGS platform, including bank details and change requests, ensuring data integrity.
+ **Quality Assurance:** Approve data and enhancements based on supporting, verifying bank details as per SOP and ICFR requirements.
+ **Collaborative Validation:** Validate records sent by business for user requests, maintaining data accuracy.
+ **Continuous Improvement:** Provide data and root cause analysis for process enhancements, supporting a culture of continuous improvement.
**Key Accountabilities:**
+ **Data Integrity Champion:** Ensure accuracy and integrity of master data for vendors and customers, adhering to corporate policies and procedures.
+ **Compliance Steward:** Monitor and resolve emails in the vendor master email box, ensuring adherence to Internal Control Financial Reporting (ICFR) and local statutory requirements.
+ **Efficiency Enabler:** Timely creation, verification, and cleanup of vendor and customer master data, supporting business requirements seamlessly.
+ **Support Maestro:** Provide timely helpdesk support, training, and collaboration with internal stakeholders for master data processes.
**Qualifications & Experience:**
+ Degree or Diploma in Finance & Accounting/Commerce or equivalent.
+ Excellent communication skills in English, fostering effective collaboration.
+ Minimum 1 year of experience in transactional accounting or shared service environment, with exposure to master data management.
+ Proficiency in SAP or other ERP accounting systems, as well as MS Office tools.
+ Experience in shared services or business process outsourcing is a plus.
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
**The Position**
External Job Ad Text
**Key Responsibilities:**
+ **Data Excellence:** Review and set up new suppliers, customers, or change existing vendor/customer details in SAP, adhering to our Vendor Master Data SOP.
+ **Accuracy in Action:** Enter vendor data accurately in MDGS platform, including bank details and change requests, ensuring data integrity.
+ **Quality Assurance:** Approve data and enhancements based on supporting, verifying bank details as per SOP and ICFR requirements.
+ **Collaborative Validation:** Validate records sent by business for user requests, maintaining data accuracy.
+ **Continuous Improvement:** Provide data and root cause analysis for process enhancements, supporting a culture of continuous improvement.
**Key Accountabilities:**
+ **Data Integrity Champion:** Ensure accuracy and integrity of master data for vendors and customers, adhering to corporate policies and procedures.
+ **Compliance Steward:** Monitor and resolve emails in the vendor master email box, ensuring adherence to Internal Control Financial Reporting (ICFR) and local statutory requirements.
+ **Efficiency Enabler:** Timely creation, verification, and cleanup of vendor and customer master data, supporting business requirements seamlessly.
+ **Support Maestro:** Provide timely helpdesk support, training, and collaboration with internal stakeholders for master data processes.
**Qualifications & Experience:**
+ Degree or Diploma in Finance & Accounting/Commerce or equivalent.
+ Excellent communication skills in English, fostering effective collaboration.
+ Minimum 1 year of experience in transactional accounting or shared service environment, with exposure to master data management.
+ Proficiency in SAP or other ERP accounting systems, as well as MS Office tools.
+ Experience in shared services or business process outsourcing is a plus.
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Senior Specialist - Employee Lifecycle Management (HR Operations)
Petaling Jaya, Selangor
Roche
Posted 11 days ago
Job Viewed
Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
At Roche, we named our HR lifecycle support team "ELM", which stands for Employee Lifecycle Management.
The ELM team provides customer service and advisory support to HR and business partners on global HR systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.
As an ELM Senior Specialist, you are responsible for executing HR system data maintenance and administrative activities in a timely and accurate manner in support of HR business processes (in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.).
You are also contributing to the continuous improvement of the HR Support Solutions delivery through analysis of the interactions and collaboration with other HR functions within and outside of HR Support Solutions. You need a broad understanding across global HR processes and tools, as well as local and global downstream impacts on payroll, time, benefits, finance, procurement, IT, etc. This is coupled with strong customer focus, communication skills and solution orientation.
**Responsibilities**
**Service Delivery**
+ Execute system data maintenance and administrative activities in support of HR business processes (e.g. Attract To Onboard, Redeploy To Retire, Assess To Reward)
+ Provide customer service on HR related activities, such as inquiry resolution, request management, and troubleshooting. Ensure consistent and reliable service delivery for customers serviced. Ensure end to end ownership of resolution.
+ Align service delivery and quality with overarching objectives of the global HR Support Solutions organization. Manage service quality expectations and address customer concerns
+ Supports Global HR Centers of Excellence in system maintenance activities.
+ Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way. Advise HR and business partners on global HR systems and processes, and support the embedding of the new ways of working.
+ Actively participate in the development and implementation of continuous improvement initiatives. Participating and partially leading project activities as required. Implement processes and initiatives to ensure continuous improvement as well as service enhancement.
+ Provide guidance and advisory to first level support teams. Behave as role model to team members, showing positive and flexible attitude. Coach and train newcomers
+ Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SWIs, SOP, GWIs).
+ HR and Servicing tool as well as process superuser activities, such as community participation, info sharing, issue escalation and training delivery
+ Update SWIs and local SOP documentation
+ Escalation management.
+ Ensure operations according to defined KPIs and SLAs.
+ Ensure regulatory compliance in line with the countries, customers, and regulations.
**Cross-Functional Collaboration**
+ Build relationships with HR colleagues within the HR Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness.
+ Collaborate with peers within region and globally to ensure the HR Support Solutions network provides consistent and effective services to our customers.
+ Achieve our HR Support Solutions vision by driving global consistency through collaboration.
**Outputs & Deliverables**
+ Continuous contribution to the improvement of the performance of the Shared Service Centre
+ Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback)
+ Provide feedback, coaching and advice for contacts in both HR and the business (measured by defined stakeholder feedback)
**Who you are**
In this role you will be working within a team of Specialists focusing on Roche Region APAC customer group.
You bring the following skills and competencies:
+ Experience in a shared service center, preferably in an HR services environment. HR generalist know-how.
+ Proven track record of being able to deliver in a matrix organization.
+ Ability to work independently in a fast-paced environment and to handle multiple, competing priorities. Ability to thrive in an ambiguous environment. Ability to navigate complex HR data structure
Further requirements
+ We are seeing an individual with a degree and 2-5 years of related experience in an HR area and/or working experience in a team and service delivery or customer care environment.
+ Experienced and efficient handling of standard IT-applications, preferably Google suite
+ Knowledge of Workday HR Processes
+ You bring the following qualifications: University degree, HR preferred
+ Strong communication skills in English (written and spoken) are essential. Mandarin or additional languages are a plus.
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
**The Position**
At Roche, we named our HR lifecycle support team "ELM", which stands for Employee Lifecycle Management.
The ELM team provides customer service and advisory support to HR and business partners on global HR systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.
As an ELM Senior Specialist, you are responsible for executing HR system data maintenance and administrative activities in a timely and accurate manner in support of HR business processes (in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.).
You are also contributing to the continuous improvement of the HR Support Solutions delivery through analysis of the interactions and collaboration with other HR functions within and outside of HR Support Solutions. You need a broad understanding across global HR processes and tools, as well as local and global downstream impacts on payroll, time, benefits, finance, procurement, IT, etc. This is coupled with strong customer focus, communication skills and solution orientation.
**Responsibilities**
**Service Delivery**
+ Execute system data maintenance and administrative activities in support of HR business processes (e.g. Attract To Onboard, Redeploy To Retire, Assess To Reward)
+ Provide customer service on HR related activities, such as inquiry resolution, request management, and troubleshooting. Ensure consistent and reliable service delivery for customers serviced. Ensure end to end ownership of resolution.
+ Align service delivery and quality with overarching objectives of the global HR Support Solutions organization. Manage service quality expectations and address customer concerns
+ Supports Global HR Centers of Excellence in system maintenance activities.
+ Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way. Advise HR and business partners on global HR systems and processes, and support the embedding of the new ways of working.
+ Actively participate in the development and implementation of continuous improvement initiatives. Participating and partially leading project activities as required. Implement processes and initiatives to ensure continuous improvement as well as service enhancement.
+ Provide guidance and advisory to first level support teams. Behave as role model to team members, showing positive and flexible attitude. Coach and train newcomers
+ Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SWIs, SOP, GWIs).
+ HR and Servicing tool as well as process superuser activities, such as community participation, info sharing, issue escalation and training delivery
+ Update SWIs and local SOP documentation
+ Escalation management.
+ Ensure operations according to defined KPIs and SLAs.
+ Ensure regulatory compliance in line with the countries, customers, and regulations.
**Cross-Functional Collaboration**
+ Build relationships with HR colleagues within the HR Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness.
+ Collaborate with peers within region and globally to ensure the HR Support Solutions network provides consistent and effective services to our customers.
+ Achieve our HR Support Solutions vision by driving global consistency through collaboration.
**Outputs & Deliverables**
+ Continuous contribution to the improvement of the performance of the Shared Service Centre
+ Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback)
+ Provide feedback, coaching and advice for contacts in both HR and the business (measured by defined stakeholder feedback)
**Who you are**
In this role you will be working within a team of Specialists focusing on Roche Region APAC customer group.
You bring the following skills and competencies:
+ Experience in a shared service center, preferably in an HR services environment. HR generalist know-how.
+ Proven track record of being able to deliver in a matrix organization.
+ Ability to work independently in a fast-paced environment and to handle multiple, competing priorities. Ability to thrive in an ambiguous environment. Ability to navigate complex HR data structure
Further requirements
+ We are seeing an individual with a degree and 2-5 years of related experience in an HR area and/or working experience in a team and service delivery or customer care environment.
+ Experienced and efficient handling of standard IT-applications, preferably Google suite
+ Knowledge of Workday HR Processes
+ You bring the following qualifications: University degree, HR preferred
+ Strong communication skills in English (written and spoken) are essential. Mandarin or additional languages are a plus.
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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