308 Warehouse Quality Assurance jobs in Malaysia

Requisition Number:

Job Function: Client and Customer Services

Description:

Implement Quality Assurance systems and processes to ensure quality, safety and compliance of processes and products to internal, customer and regulatory requirements

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
• Support the design and development of quality assurance procedures, processes and standards to ensure alignment to global DKSH quality policy and local regulatory guidelines
• Prepare and assist in designing quality assurance systems, including the development of quality checklists, supporting tools and techniques
• Analyze data to identify areas for improvement in practices and processes
• Investigate and record customer complaints regarding product performance, specifications and reliability
• Maintain all controlled document files and quality records in a timely and accurate manner
• Assist in providing training to employees on quality awareness and management
• Provide technical assistance to production on quality and process improvements as well as trouble shooting when necessary

• Demonstrate knowledge in Quality Assurance tools, concepts and methodologies
• Demonstrate knowledge of relevant regulatory requirements
• Demonstrate knowledge in GMP/ISO9000 or other quality management systems
• Proven experience in GMP manufacturing
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in local language and ideally in English, both written and spoken

Diploma/certification in quality related courses

Responsibilities

• Establish and initiate the vision and objectives of the dept.’s direction in the light of the total overall environment.
• Understand the vision and policy of the company and to be involved in the planning and execution of plans to meet the objectives.
• Ensure that all quality functions are in line with the company’s policy.
• Develop quality systems and programs for meeting quality goals.
• Assist quality manager in the management of the quality dept.
• Develop quality plans for meeting quality goals.
• Liaise with suppliers, customers and internal regarding quality issues.
• Carry out inspections and recording according to relevant procedures/work instructions.
• Reviewing and initiating RMA, RTV and Nonconformance Reports.
• Implementing and assuring proper corrective action.
• Implementing and assuring proper material dispositions and initiating material review board actions if necessary.
• Requesting Design for Manufacturing from Engineering dept. if necessary to advice customer for complicated quality issue.
• Responsible for creation and handling of Non-Conformance Reports, Disposition of Nonconformance Materials/Products/Parts and Recording Cost or Poor Quality.
• Initiation of Quality Caution Cards, Product Deviations or SA. Follow up with customers to ensure acceptance/approval of Product Deviations or SA is given.
• Administering necessarily follow up on historical problems. Notifying management of critical problem areas.
• Initiate CAR's and 8D's to supplier if quality issue is caused by their component or process and ensure for its completion.
• Handle customer complaints; provide timely response with effective preventive actions.
• Liaise with customers pertaining to quality / environmental audits.
• Spearhead quality improvement projects when required.
• Work with Engineering and Prod. Process team to define process parameters and criteria to ensure internal process capability is effective to meet product requirements
• Facilitate root cause analysis and corrective actions of customer quality issues.
• Facilitate the escalation of unresolved internal quality issues within assigned projects and suppliers.

Support the Quality Manager to monitor and report on supplier product quality and performance.

• Report on Key Performance Indicators (KPIs) in order to adhere to process and prevent occurrence of any non-conformity relating to product, process or system.
• Understands the customer requirements, business environment and current issues.
• Support in PPAP's, Control Plans, Process Capabilities Studies, GR&R and FMEA as part of APQP's processes.
• Conduct training of quality awareness.
• To perform any job when necessary as per required by management and documented procedure.

• Degree/Diploma in Mechanical Engineering/Metallurgy.
• 2-3 years working experience in similar industry.
• Those without qualification but possess 3-4 years’ experience in similar position in similar industry will be considered.
• Able to handle measurement equipment.
• Conversant in English / Bahasa Malaysia
• Able to handle computer.

Summary

Manages Quality aspects and projects within area of responsibility. Ensures and supports overall GxP conformity and Compliance with the Novartis Quality Management Systems.

• Ensure that Change requests are managed according to the Novartis SOPs from receipt, through to the implementation and closure.
• Conduct GxP monitoring on all sections, conduct QA investigations for noncompliance, and follow up the corrective actions.
• Archive relative documentations.
• Coordinate implementation of quality systems and procedures for the implementation of the Novartis Quality Manual and quality agreements.
• Ensure that all aspects of the handling and distribution of pharmaceutical products in the country comply with the requirements of the Novartis Quality Manual and Policies and meet all relevant cGMP regulatory and legislative requirements.
• Ensure that a local Quality System and Standard Operating Procedures are in place for all cGMP/GDP related activities and that compliance with cGMP/GDP regulations is maintained through training and internal audits.
• Maintain current knowledge of local and international regulatory and legislative requirements and trends to ensure that technical support on all quality related matters is provided to the country.
• Establish a good working relationship with the Supply Chain Management (SCM), DRA and Medical departments.
• Ensure that coordinated contact is maintained with the Regulatory Authorities, the local partners (suppliers, third parties, licensees, and distributors) and Global Quality Assurance.
• Ensure that all incoming drug products are inspected prior to release to the market in accordance with the current in place procedures, registered specifications and with local/international regulations.
• Ensure that an effective Change Control process is in place.
• Manage complaints, recalls, counterfeits and product tampering according to the Novartis Corporate Quality Manual and local written procedures.
• Support / participate in NEM cases as required.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt; distribution of marketing samples where applicable.

• Local GMP/GDP Quality System in place and continuously updated, as required.
• GMP/GDP risks proactively identified and effectively mitigated.
• The number and severity of GMP/GDP issues identified during internal and external audits.

• Participating in volunteer / community projects.
• Functional Breadth.
• Collaborating across boundaries.
• Operations Management and Execution.

• Continuous Learning.
• Dealing With Ambiguity.
• Good Documentation Practice.
• Guideline.
• Knowledge Of CAPA.
• QA (Quality Assurance).
• Quality Management.
• Regulation.
• Self Awareness.
• Technological Expertise.

• English.

Responsibilities

• Investigate and set quality standard of the company
• Develop quality system procedures, standards and specification to ensure all the processes and products meet international and industrial standards and customer requirements.
• Supervise QA/QC teams who carry out the detailed assessment of products and their components at different stages of production.
• Ensuring that manufacturing processes comply with standards at both national and international level
• Work on excursion from incoming, line, outgoing and field. Ensure issues are closed with a proper "Closed Loop Corrective Action" (CLCA).
• Coordinate and monitor the “Continuous Improvement Plan” activities with engineers, QA/QC personnel, Production and Suppliers and other related departments on supplied materials and finished products.
• Coordinate audits and analyze Company Quality Systems through effective daily line audit cycles and scheduled system audits in order to drive the internal team for corrective, preventive actions and continuous improvement plan.
• Investigate customer complaints and non-conformance issues, drive the internal team for correction, corrective and preventive actions and send the 8D report on the stipulated time frame.
• Monitor the correctives actions and preventive actions activities concerning quality issues to customers and from suppliers and internal team are properly addresses and implemented.

The above statement described on the general nature and level of work scope of this job. The above list is not exhaustive of all duties which may be assigned as required by the management.

(Work Location : Kulai )

Wasion Energy Technology Co., Ltd. was established in September 2013 as the business platform company of Hong Kong-listed Wasion Holdings Limited (HK3393) for its "Source, Grid, Load, Storage" development strategy. The company is primarily engaged in the R&D,production, and sales of smart power distribution equipment, new energy storage systems, and charging/swapping equipment, while also providing customers with new energy power station system solutions.

WeYoung is the manufacturing facility of Wasion Energy in Malaysia, is a low-voltage power distribution shelter manufacturing facility located in Kulai. We currently maintain stable production orders. By August, well have approximately 100 staff onsite (including both Chinese and other countries workers).

1. Be responsible for the preparation and submission for approval of quality documentation for Prefabricated Data Center Module products, including quality procedure documents, quality specifications, quality inspection standards.
2. Complete various qualification certifications in accordance with market access requirements and client demands.
3. Develop inspection standards and inspection specifications for raw materials, semi-finished products, and finished products based on product design requirements, technical specifications, and customer quality requirements.
4. Conduct quality monitoring of raw materials and components supplied by vendors. Regularly perform statistical analysis of vendor product quality, promptly feedback quality issues, and request corrective actions.
5. Identify, isolate, and record quality issues discovered during inspections. Organize relevant departments to investigate and analyze quality issues to determine the causes and assign responsibilities.

1. Diploma or Degree in Quality Engineering, Electrical Engineering, or a related field.
2. Accepting Malaysia or Indonesia as the work location.
3. Experience: At least 2 Year(s) of experience in quality management for Data Center Module, medium and low voltage electrical products or other related products.
4. Language: Mandarin can be used as a working language; Have the ability to effectively communicate with colleagues from diverse nationalities and backgrounds.

Alpha Iota BPO Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Join Our Alpha Iota Family, Where Everyone Wins!

• Exciting Work-from-Home Opportunities
• Learning & Development Programs to Upskill Yourself
• Lucrative Salary Package
• Health and Wellness Perks & Benefits
• Motivating and Supportive Teams
• and lots more!
  
  
  

• Manage the quality assurance for the clients that Alpha Iota is serving.
• Monitor Live Chats from Customer Service Executives.
• Manage Alpha Iotas clients expectations by maintaining a good quality of internal output.
• Provide coaching and follow-up coaching sessions that are adhered to.
• Identify issues and areas of improvement (agent level, process, and business level), propose, approve, and track the necessary corrective action(s) to satisfactory.
• Dive into service quality issues, which are inclusive of Customer Service Satisfaction, First Contact Resolution, Average Response Time, Quality Assurance Evaluation pass rate, and customer complaints.
• Participate in the development and delivery of training and programme support for quality and operational needs. This includes soft skills, product, systems, and processes. You are also responsible to ensure and monitor the overall effectiveness of training.
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality among the team.
• Perform ad hoc tasks as assigned by management, ensuring timely and high-quality completion, such as supporting live customer interactions by handling chats through the live chat system when required, and maintaining professional and effective communication.
• Stay aligned and updated with company policies by spending several hours each month handling customer interactions.
• Conduct training sessions to equip new joiners with the necessary knowledge and skills to perform their roles effectively.
  
  
  

• Minimum Diploma, Advanced/Higher/Graduate Diploma.
• At least 1 year of Quality Assurance (QA) / customer service experience in a contact centre environment or related industry.
• Proficient in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Google Workplace (Google Docs, Sheets, Drive).
• Knowledge of customer service principles and practices, relevant computer applications, and administrative procedures.
• Excellent analytical problem-solving ability.
• Fluent in verbal and written English, Mandarin, and Bahasa Malaysia.
• Possess a personal laptop/computer and a good Internet connection.

• Seniority level Executive

• Employment type Full-time

• Job function Quality Assurance
• Industries Outsourcing and Offshoring Consulting

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Wasion Energy Technology Co., Ltd. was established in September 2013 as the business platform company of Hong Kong-listed Wasion Holdings Limited (HK3393) for its "Source, Grid, Load, Storage" development strategy. The company is primarily engaged in the R&D,production, and sales of smart power distribution equipment, new energy storage systems, and charging/swapping equipment, while also providing customers with new energy power station system solutions.

WeYoung is the manufacturing facility of Wasion Energy in Malaysia, is a low-voltage power distribution shelter manufacturing facility located in Kulai. We currently maintain stable production orders. By August, we'll have approximately 100 staff onsite (including both Chinese and other countries workers).

Job Description

1、Be responsible for the preparation and submission for approval of quality documentation for Prefabricated Data Center Module products, including quality procedure documents, quality specifications, quality inspection standards.

2、Complete various qualification certifications in accordance with market access requirements and client demands.

3、Develop inspection standards and inspection specifications for raw materials, semi-finished products, and finished products based on product design requirements, technical specifications, and customer quality requirements.

4、Conduct quality monitoring of raw materials and components supplied by vendors. Regularly perform statistical analysis of vendor product quality, promptly feedback quality issues, and request corrective actions.

5、Identify, isolate, and record quality issues discovered during inspections. Organize relevant departments to investigate and analyze quality issues to determine the causes and assign responsibilities.

Qualifications:

1、Diploma or Degree in Quality Engineering, Electrical Engineering, or a related field.

2、Accepting Malaysia or Indonesia as the work location.

Experience: At least 2 Year(s) of experience in quality management for Data Center Module, medium and low voltage electrical products or other related products.

Language: Mandarin can be used as a working language; Have the ability to effectively communicate with colleagues from diverse nationalities and backgrounds.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Quality Assurance
• Industries Industrial Machinery Manufacturing

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Department: Quality

• Develop, implement, and maintain Quality Assurance procedures in accordance with ISO standards and internal QMS (Quality Management System).
• Perform incoming, in-process, and final inspections of mechanical, electronic, and software-integrated components to ensure conformance to specifications.
• Conduct root cause analysis and implement corrective and preventive actions (CAPA) for non-conformances and customer complaints.
• Support internal and external audits, including ISO audits, customer audits, and supplier quality assessments.
• Collaborate with Engineering, Production, and R&D teams to ensure product quality throughout the design and manufacturing lifecycle.
• Create and maintain QA documentation, including inspection plans, test protocols, checklists, and quality reports.
• Analyze quality data and trends using tools like Pareto analysis, histograms, and control charts to identify areas for improvement.
• Lead and participate in cross-functional quality improvement projects aimed at reducing defects, improving yield, and enhancing customer satisfaction.
• Develop and monitor key performance indicators (KPIs) for quality and process efficiency; use data to propose and drive continuous improvements.
• Facilitate process mapping, failure mode and effects analysis (FMEA), and design of experiments (DOE) to identify potential failure points and optimize processes.
• Promote a culture of quality awareness across all departments by conducting regular training sessions, quality talks, and best practice sharing.
• Participate in suppliers valuation, audit, and reviews to ensure quality standards are embedded from the source of material.
• Collaborate with suppliers to resolve quality issues, improve incoming part quality, and develop supplier quality agreements and scorecards.
• Assist in standardizing quality practices across production lines and shift teams to ensure consistency and compliance.
• Evaluate and propose new tools, technologies, or testing methods that can enhance quality assurance and reduce inspection time.
• Cultivate Quality Culture and Mindset across the whole organization.

This job is currently active and open for applications.

Quality Assurance - Mandarin (with IT diploma/degree)

Concentrix Federal Territory of Kuala Lumpur, Malaysia

The Sr. Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.

• Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
• Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
• Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
• Will be supporting Malaysia and Singapore Market

• Associate's Degree in IT from a four-year college or university with 1 - 3 Years of Experience preferred.
• Detail-oriented, ability to multi-task and meet timelines on deliverables.
• Proficient in Microsoft Office and Excel
• Effective communication skills, both written and verbal.
• Can speak Bahasa Melayu, English and Mandarin

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service, Quality Assurance, and Information Technology
• Industries: Outsourcing and Offshoring Consulting

Note: This description focuses on the listed Quality Assurance role and does not include extraneous postings or unrelated content.