1,042 Voice Support jobs in Malaysia
Process Executive-Voice Support
Posted 3 days ago
Job Viewed
Job Description
Join our dynamic team as a PE-Maps specialist where you will utilize your language skills in Cantonese and Mandarin to enhance customer support experiences. With a focus on effective communication you will play a crucial role in bridging language barriers and ensuring customer satisfaction. This office-based role offers an opportunity to develop your skills in a supportive environment.
**Responsibilities**
+ Provide exceptional customer support by effectively communicating with clients in Cantonese and Mandarin.
+ Assist in resolving customer inquiries and issues promptly and accurately.
+ Collaborate with team members to ensure seamless service delivery.
+ Utilize language skills to translate and interpret customer needs and feedback.
+ Maintain accurate records of customer interactions and transactions.
+ Contribute to the development of customer support strategies and processes.
+ Engage with customers to understand their needs and provide tailored solutions.
+ Ensure customer satisfaction by delivering high-quality service.
+ Participate in training sessions to enhance language proficiency and customer service skills.
+ Support the team in achieving customer service targets and objectives.
+ Adapt to changing customer needs and provide flexible solutions.
+ Monitor customer feedback and suggest improvements to enhance service delivery.
+ Work closely with other departments to ensure a cohesive customer experience.
**Qualifications**
+ Demonstrate proficiency in speaking and writing Cantonese and Mandarin.
+ Exhibit strong communication skills and the ability to engage with diverse customers.
+ Show a keen interest in customer support and service excellence.
+ Possess basic knowledge of customer support processes and tools.
+ Display a willingness to learn and adapt to new challenges.
+ Have a novice level of proficiency in reading and writing Chinese (Mandarin and Cantonese).
+ Experience in customer support is a plus but not mandatory.
**Certifications Required**
Certification in Mandarin or Cantonese language proficiency is preferred.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
PE Voice Support-ID speaker
Posted 7 days ago
Job Viewed
Job Description
Project Process Description | The project involves reviewing attributes for features in the Largest Technology giant Maps. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet quality, Productivity, and 0 escalation. |
Location | Client Office |
Job Title | Process Executive -Voice support |
Candidate Qualification | Educational Requirement Bachelor’s Degree |
Relevant Experience and Minimum # of Years/ Months 0 – 2 Years | |
Core Competencies | ● Excellent written, reading & spoken communications skills in English & Indonesian speaker with understanding of local culture ● Ability to handle multiple tasks simultaneously and competing priorities effectively under pressure and short timelines ● Great interpersonal ● Excellent attendance record ● Excellent timekeeping ● Possess the ability to work in a team environment as well as independently ● Sense of ownership and pride in your performance and its impact on the team. ● Experience in data analysis and reports (not mandatory) ● Have extensive exposure to customer service (not mandatory) ● Set a healthy environment in the team and positive mind frame in the individual ● Ability to work in a fast-paced, constantly evolving environment ● Proven track record of exceptional performance and high productivity ● Quick learning and understanding of complex processes |
Other Requirements (Certification, etc.) | ● Candidate should be comfortable to work in normal working hours and work overtime ● Ability to work with a high degree of accuracy (great attention to detail / content review) ● Ability to work in a fast-paced environment with minimal supervision ● Customer service orientation and ability to work in a team ● Strong keyboard and analytical skills ● Ability to perform in adverse situations |
Detailed Role & Responsibilities (Please include Shift timings & Client Incentives as applicable) | ● Listing Review (Verify and review information as per policy and guidelines) ● Analyze the data, reviews, moderates and fixes relevant data, Resolves user reports and queries ● Basic Listing Review ● Listing verification. Identify spam trends and escalate to relevant teams ● Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets. ● Gather information via outbound calls to businesses ● Work collaboratively with the Team Leads |
PE Voice Support-ID speaker
Posted 5 days ago
Job Viewed
Job Description
The project involves reviewing attributes for features in the Largest Technology giant Maps. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet quality, Productivity, and 0 escalation.
**Location**
Client Office
**Job Title**
Process Executive -Voice support
**Candidate Qualification**
**Educational Requirement**
Bachelor's Degree
**Relevant Experience and Minimum # of Years/ Months**
0 - 2 Years
**Core Competencies**
● Excellent written, reading & spoken communications skills in English & Indonesian speaker with understanding of local culture
● Ability to handle multiple tasks simultaneously and competing priorities effectively under pressure and short timelines
● Great interpersonal
● Excellent attendance record
● Excellent timekeeping
● Possess the ability to work in a team environment as well as independently
● Sense of ownership and pride in your performance and its impact on the team.
● Experience in data analysis and reports (not mandatory)
● Have extensive exposure to customer service (not mandatory)
● Set a healthy environment in the team and positive mind frame in the individual
● Ability to work in a fast-paced, constantly evolving environment
● Proven track record of exceptional performance and high productivity
● Quick learning and understanding of complex processes
**Other Requirements**
**(Certification, etc.)**
● Candidate should be comfortable to work in normal working hours and work overtime
● Ability to work with a high degree of accuracy (great attention to detail / content review)
● Ability to work in a fast-paced environment with minimal supervision
● Customer service orientation and ability to work in a team
● Strong keyboard and analytical skills
● Ability to perform in adverse situations
**Detailed Role & Responsibilities (Please include Shift timings & Client Incentives as applicable)**
● Listing Review (Verify and review information as per policy and guidelines)
● Analyze the data, reviews, moderates and fixes relevant data, Resolves user reports and queries
● Basic Listing Review
● Listing verification. Identify spam trends and escalate to relevant teams
● Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
● Gather information via outbound calls to businesses
● Work collaboratively with the Team Leads
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Process Executive-Voice Support | Kuala Lumpur, MY
Posted 1 day ago
Job Viewed
Job Description
Job Summary
Join our dynamic team as a PE-Maps specialist where you will utilize your language skills in Cantonese and Mandarin to enhance customer support experiences. With a focus on effective communication you will play a crucial role in bridging language barriers and ensuring customer satisfaction. This office-based role offers an opportunity to develop your skills in a supportive environment.
Responsibilities
- Provide exceptional customer support by effectively communicating with clients in Cantonese and Mandarin.
- Assist in resolving customer inquiries and issues promptly and accurately.
- Collaborate with team members to ensure seamless service delivery.
- Utilize language skills to translate and interpret customer needs and feedback.
- Maintain accurate records of customer interactions and transactions.
- Contribute to the development of customer support strategies and processes.
- Engage with customers to understand their needs and provide tailored solutions.
- Ensure customer satisfaction by delivering high-quality service.
- Participate in training sessions to enhance language proficiency and customer service skills.
- Support the team in achieving customer service targets and objectives.
- Adapt to changing customer needs and provide flexible solutions.
- Monitor customer feedback and suggest improvements to enhance service delivery.
- Work closely with other departments to ensure a cohesive customer experience.
- Demonstrate proficiency in speaking and writing Cantonese and Mandarin.
- Exhibit strong communication skills and the ability to engage with diverse customers.
- Show a keen interest in customer support and service excellence.
- Possess basic knowledge of customer support processes and tools.
- Display a willingness to learn and adapt to new challenges.
- Have a novice level of proficiency in reading and writing Chinese (Mandarin and Cantonese).
- Experience in customer support is a plus but not mandatory.
Certification in Mandarin or Cantonese language proficiency is preferred.
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#J-18808-LjbffrVoice & Imaging Support Engineer
Posted 11 days ago
Job Viewed
Job Description
Posting Date: 13 Jan 2025
Location: Kuala Lumpur, Wilayah Persekutuan, MY, 59200
About the Department
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.
Job Responsibilities- Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application
- Supporting during business hours and 24x7 on-call support
- Provide Level 2 support on user query/requirement and production issue raised - Event / Incident and problem management
- Investigate production issues, respond based on production defect severity SLAs
- Manage and respond to users on timely manner.
- Log incident ticket for production issues and user queries
- Follow up on defect and incident closure and meet incident closure KPI
- Make sure system availability as per respective agreed SLA
- Ensure daily end of day execution for supported applications complete successfully
- Perform annual Disaster Recovery (DR) exercise for supported applications
- Provide support to System Engineers on server level patches / upgrade as and when applicable
- Ensure application incident & task documentation is properly updated for each production release
- Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail
- Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using java snippets or Unix shell or DB scripts etc
- Be proactive to identify any potential risk in production environment and flag that to development team or users
- 5-7 years of hands on application support experience in the banking industry
- Independent, proactive and self-starter with excellent interpersonal and communication skills.
- Strong analytical and good problem-solving skills.
- Ability to work in a fast-paced and team-oriented environment.
- Experienced or willing to work on 24x7 on-call support roaster
- Experience in working with some of these technical platforms or programming languages – SQL, MS Windows, Unix/Linux, Oracle, Microsoft IIS, MS SQL Server, Oracle, Java, Control-M and Scripting
- Knowledge Avaya Unified Communication systems application support
- Good understanding of ITIL 4 methodology
Voice & Imaging Support Engineer
Posted today
Job Viewed
Job Description
13 Jan 2025 Location:
Kuala Lumpur, Wilayah Persekutuan, MY, 59200
About the Department The
Technology and Operations
function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches. Job Responsibilities
Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application Supporting during business hours and 24x7 on-call support Provide Level 2 support on user query/requirement and production issue raised - Event / Incident and problem management Investigate production issues, respond based on production defect severity SLAs Manage and respond to users on timely manner. Log incident ticket for production issues and user queries Follow up on defect and incident closure and meet incident closure KPI Make sure system availability as per respective agreed SLA Ensure daily end of day execution for supported applications complete successfully Perform annual Disaster Recovery (DR) exercise for supported applications Provide support to System Engineers on server level patches / upgrade as and when applicable Ensure application incident & task documentation is properly updated for each production release Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using java snippets or Unix shell or DB scripts etc Be proactive to identify any potential risk in production environment and flag that to development team or users Job Requirements
5-7 years of hands on application support experience in the banking industry Independent, proactive and self-starter with excellent interpersonal and communication skills. Strong analytical and good problem-solving skills. Ability to work in a fast-paced and team-oriented environment. Experienced or willing to work on 24x7 on-call support roaster Experience in working with some of these technical platforms or programming languages – SQL, MS Windows, Unix/Linux, Oracle, Microsoft IIS, MS SQL Server, Oracle, Java, Control-M and Scripting Knowledge Avaya Unified Communication systems application support Good understanding of ITIL 4 methodology
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Customer Service Representative - Call Center
Posted 11 days ago
Job Viewed
Job Description
Who We Are Looking For
We are looking for a dynamic and service-oriented individual to join USANA as a Customer Service Representative, based in Malaysia. While the role is located in Malaysia, it is specifically dedicated to supporting our Singapore-based Brand Partners and customers through calls and emails. In this role, you will be responsible for delivering exceptional customer service that reflects and upholds USANA’s strong reputation. Your key responsibilities will include responding to customer inquiries and requests, processing orders and new applications, and resolving issues or concerns in a prompt and professional manner.
What You Will Do as a USANA Customer Representative
Responsibilities:
- Responding or making follow-up calls or emails to customers to learn about and address their needs, complaints, or other issues with products or business.
- Process orders, refunds, forms, and application; including proper documentation according to standard operating procedures.
- Responding efficiently and accurately to Brand partners or customers, explaining Company’s policies and procedures together with possible solutions, to help the customers feel supported and valued.
- Building relationship with Brand partners or customers and listening to their feedback or concerns to improve Brand partners and customer retention.
- Equipped with strong knowledge of products, Company’s mobile apps, and intranet to support Brand partners or customers and provide guidance if needed.
- Providing recommendations or upselling products or business solutions that may better suit Brand partners’ or customers’ needs.
- Identify and escalate issues to overseeing supervisor.
- Understanding and striving to meet or exceed call centre metrics while providing excellent, consistent customer service.
- Regularly updates job knowledge by studying new product descriptions and actively participate in training opportunities.
Working Hours:
Monday to Friday, 11:00 AM – 8:00 PM
Qualifications/Knowledge, Skills & Abilities Requirements:
- Diploma with minimum 2 years customer service experience preferred.
- Superior listening, verbal, and written communication skills in both English and Mandarin.
- Mandarin speaking candidates are encouraged to apply as job require dealing with Chinese speaking customers.
- Ability to handle stressful situation appropriately.
- Customer-oriented with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Basic computer knowledge and working knowledge of order entry system.
- Will be based in USANA Malaysia office situated in Bangsar South, Kuala Lumpur.
About USANA
Since 1992, USANA has provided the world with the highest-quality products focused on nutritional supplements, skincare, and a healthy lifestyle. But our commitment to excellence goes far beyond our products. USANA is dedicated to share our vision of health by empowering a global family of incredible employees based in more than 20 different markets around the world.
Community is at our core. It is our commitment to always strive to be open-minded listeners, hold ourselves and others accountable, be respectful, and celebrate the strength that comes from collaboration. Through initiatives like our Diversity, Equity, and Inclusion Council, we create a company culture where all members of the USANA Family feel cared for, included, and valued.
USANA employees do more than work for our company––we embody the culture, and we live our company values: Excellence, Integrity, Health, and Community. We are committed to doing whatever it takes to ensure USANA’s direct-selling Associates are supplied with whatever they need to become successful.
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Team Leader Call Center
Posted 10 days ago
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Job Description
Telecontinent Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join or sign in to find your next jobJoin to apply for the Team Leader Call Center role at Telecontinent
Telecontinent Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
1 day ago Be among the first 25 applicants
Join to apply for the Team Leader Call Center role at Telecontinent
This range is provided by Telecontinent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeJob Responsibility
- Assist the Operations Manager in overseeing daily operations and ensuring team performance.
- Supervise a team of Malaysia, Singapore and Hong Kong to drive productivity and performance.
- Monitor KPIs, including monthly targets, quality evaluations, attendance, and punctuality.
- Coach, motivate, and mentor team members to exceed performance expectations.
- Handle escalated inquiries and resolve issues quickly and effectively.
- Ensure adherence to company policies, processes, and service standards. Track and manage team attendance and work schedules to ensure efficiency.
- Collaborate with multiple departments to enhance performance, training, and reporting.
- Conduct performance reviews and implement improvement plans for staff.
- Generate daily reports and ensure accurate tracking of team progress.
- Open for Malaysian citizen.
- Demonstrated fluency in both spoken and written English, Mandarin due to market served.
- Immediate commencement is highly desirable.
- Minimum Diploma, Degree, or equivalent qualification in any field.
- At least 3 year of experienced in the BPO contact centre industry, preferably in telemarketing, customer service OR lead generation.
- Strong supervision, coaching, leadership, and people management skills.
- Critical thinking, analytical skills, and problem-solving abilities.
- Ability to multitask and work independently with minimal supervision.
- Proficiency in Microsoft PowerPoint and Excel.
- Remuneration package: - Basic: up to RM4500 - KPI allowance: up to RM1500 (Based performance) *Note: Basic salary will be determined based on the candidate's years of relevant experience, skill set, and performance during the interview process.
- Annual salary increment & performance bonus
- Medical & hospitalization covered
- EPF, SOCSO and EIS covered
- Working hours: - 8 working hour, 2 days off - - No midnight shift 5 working days *Note: Working hours are subject to change based on business and operational requirements.
- External training will be provided and potential career progression opportunities
- Working location: Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur. Nearby Ampang Park MRT2 / LRT station (within 5-minute walking distance)
- Seniority level Associate
- Employment type Full-time
- Job function Customer Service
- Industries Outsourcing and Offshoring Consulting
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#J-18808-LjbffrCustomer Support -Voice
Posted 4 days ago
Job Viewed
Job Description
We are seeking a motivated individual for the PE-Maps role requiring 0 to 2 years of experience. The ideal candidate will possess strong Korean language skills and a passion for customer support. This role involves working from our office during day shifts with no travel required. The candidate will contribute to enhancing customer satisfaction and operational efficiency.
**Responsibilities**
+ Communicate effectively with Korean-speaking clients to address their inquiries and concerns.
+ Provide exceptional customer support by understanding and resolving issues promptly.
+ Collaborate with team members to ensure a seamless customer experience.
+ Utilize Korean language skills to translate and interpret customer needs accurately.
+ Maintain accurate records of customer interactions and transactions.
+ Assist in developing strategies to improve customer satisfaction and retention.
+ Analyze customer feedback to identify areas for improvement in service delivery.
+ Support the team in achieving performance targets and objectives.
+ Participate in training sessions to enhance product knowledge and service skills.
+ Contribute to the development of customer support materials and resources.
+ Ensure compliance with company policies and procedures in all customer interactions.
+ Engage in continuous learning to stay updated with industry trends and best practices.
+ Foster a positive and collaborative work environment to achieve team goals.
**Qualifications**
+ Demonstrate proficiency in Korean language both written and spoken at a novice level.
+ Possess excellent communication and interpersonal skills.
+ Exhibit strong problem-solving abilities and attention to detail.
+ Show a willingness to learn and adapt to new challenges.
+ Have a basic understanding of customer support principles and practices.
+ Display a customer-centric mindset with a focus on delivering quality service.
+ Experience in customer support is a plus but not mandatory.
**Certifications Required**
Korean Language Proficiency Test (KLPT) or equivalent certification. Proficiency in Korean language both written and spoken at a novice level.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Customer Service Officer - Inbound Call Center
Posted 13 days ago
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Job Description
Join to apply for the Customer Service Officer - Inbound Call Center role at Allianz Malaysia
Customer Service Officer - Inbound Call Center1 week ago Be among the first 25 applicants
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64896 | Customer Services & Claims | Professional | ((custPositionClusterCSB)) | Allianz Malaysia | Full-Time | Temporary
Job Summary
As a Customer Service Associate, the role is responsible to deliver the Allianz Experience at every interaction. He/She will live up to Allianz Values in delivery service to customers, agents and colleagues, and very passionate about understanding customers, knowing their needs and expectations and working towards exceeding them.
Key Responsibilities
- Be the face of Allianz - possess strong focus on customer experience; deliver high quality standards and service level to serve the existing customer to handle accident (and road side assistance) and other inquiries via phone calls including emails, mails, faxes and/or social media within the agreed TAT and with the objective of achieving highest level of customer satisfaction.
- Responsible to provide first contact resolution (FCR) when possible by providing basic trouble shooting and offer appropriate alternative. When it is not possible, own customer’s complaints and work closely with respective problem owner to drive resolution.
- Responsible to perform proper escalation including unresolved complaints to respective unit or Customer Feedback Center for resolution and adhere to Allianz’s Complaint Governance.
- Perform other on and off telephone tasks including but not limited to taking messages, call transfer and hold, providing call backs and follow up calls; reporting and respond in a timely manner to ensure customer satisfaction.
- You are to participate in customer on-boarding including but not limited to Claims on boarding; survey calls etc.
- Proactively recover service lapses to promote customers’ loyalty.
- Capture customer feedback and systematically escalate them to respective person-in-charge for review and action.
- Proactively educate customers on our services available on the customer portal or any other relevant platforms which could benefit customer.
- Compliant to company’s standard and policies; as well as regulatory guidelines.
- Continuously and proactively improve on product knowledge for Allianz Life and General.
- Maintain confidentiality of all information according to data privacy requirement.
- Undertake other duties and assignments assigned by the management as and when required.
- Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
- Fresh Graduates are encouraged to apply.
- At least 1 year(s) of working experience in the related field is required for this position. Proven experience as call center staff or relevant position.
- Able to speak and write fluently in English, Bahasa Malaysia and Mandarin (as this role require to support mandarin speaking customers & agents)
- Active listener with excellent communication, interpersonal and rapport building skills.
- Sound judgement and critical thinking.
- Outstanding organizational, strong time management and multitasking abilities.
- A patient and empathetic attitude.
- Adaptability and flexibility.
- Applicants must be willing to work in Plaza Sentral,KL Sentral.
- Preferably Entry Level (Fresh Grads) / Junior Executives specializing in Customer Service or equivalent.
- Contract position(s) available.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group. Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Financial Services and Insurance
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