216 Voice Engineer jobs in Malaysia

This job is for a Voice Engineer, focusing on Avaya communication systems. You might like this job because it offers hands-on experience and a chance to grow into cloud contact center roles while working with cutting-edge telephony tools! We are looking for a dedicated and technically skilled

Voice Engineer

to join our team, with proven experience supporting Avaya communication systems. The ideal candidate will have hands-on knowledge of Avaya SBC, Communication Manager, IPO, System Manager, Session Manager, and related telephony systems such as IVR, ACD Reporting Systems, Avaya One-X Client, and Call Recording Solution. This role also provides a career growth path into Cloud Contact Center (CCaaS) platforms. Job Requirements

Provide Level 2/3 technical support for enterprise telephony and contact center systems. Troubleshoot and resolve issues related to: Communication Manager IP Office System Manager Session Manager Call Management Systems Avaya One-X Client (including remote worker setup) Call Billing Software Call Recording Solutions Work closely with customers and internal teams to resolve incidents, service requests, and changes. Perform system configuration, patching, and documentation of solutions. Manage escalations to product principals when necessary. Proactively learn and support other voice solutions such as Cisco CUCM, PCCE, and CCaaS platforms like Genesys Cloud and Talkdesk, as well as other technologies relevant to the customer experience domain, including Speech Analytics, Omnichannel solutions, AI Chatbots, WFM, and more. Participate in after-hours support or on-call rotation when necessary. Willing to travel locally and outstation. Skills

Telecommunications VoIP Administration Contact Center Software Unified Communications Voice Technology Company Benefits

Healthcare and Medical

Outpatient, Dental, and Medical insurance coverage. Performance Bonus

Yearly bonuses based on performance. Hybrid Work Arrangement

Flexible work arrangements with a rotation between office and home. Perks

Unlimited snacks, coffee, and tea to recharge throughout the day. CX One Sdn Bhd was founded by professionals with over 10 years of experience in enterprise communications and contact centers. We focus on implementing and integrating leading-edge unified communications and customer experience technology to help our clients stay connected to their employees, vendors, and customers across any channels, anywhere, to deliver superior customer experience.

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Posting Date: 13 Jan 2025

Location: Kuala Lumpur, Wilayah Persekutuan, MY, 59200

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

• Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application
• Supporting during business hours and 24x7 on-call support
• Provide Level 2 support on user query/requirement and production issue raised - Event / Incident and problem management
• Investigate production issues, respond based on production defect severity SLAs
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Follow up on defect and incident closure and meet incident closure KPI
• Make sure system availability as per respective agreed SLA
• Ensure daily end of day execution for supported applications complete successfully
• Perform annual Disaster Recovery (DR) exercise for supported applications
• Provide support to System Engineers on server level patches / upgrade as and when applicable
• Ensure application incident & task documentation is properly updated for each production release
• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail
• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using java snippets or Unix shell or DB scripts etc
• Be proactive to identify any potential risk in production environment and flag that to development team or users

Job Requirements

• 5-7 years of hands on application support experience in the banking industry
• Independent, proactive and self-starter with excellent interpersonal and communication skills.
• Strong analytical and good problem-solving skills.
• Ability to work in a fast-paced and team-oriented environment.
• Experienced or willing to work on 24x7 on-call support roaster
• Experience in working with some of these technical platforms or programming languages – SQL, MS Windows, Unix/Linux, Oracle, Microsoft IIS, MS SQL Server, Oracle, Java, Control-M and Scripting
• Knowledge Avaya Unified Communication systems application support
• Good understanding of ITIL 4 methodology

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Posting Date:

13 Jan 2025 Location:

Kuala Lumpur, Wilayah Persekutuan, MY, 59200

About the Department The

Technology and Operations

function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches. Job Responsibilities

Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application Supporting during business hours and 24x7 on-call support Provide Level 2 support on user query/requirement and production issue raised - Event / Incident and problem management Investigate production issues, respond based on production defect severity SLAs Manage and respond to users on timely manner. Log incident ticket for production issues and user queries Follow up on defect and incident closure and meet incident closure KPI Make sure system availability as per respective agreed SLA Ensure daily end of day execution for supported applications complete successfully Perform annual Disaster Recovery (DR) exercise for supported applications Provide support to System Engineers on server level patches / upgrade as and when applicable Ensure application incident & task documentation is properly updated for each production release Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using java snippets or Unix shell or DB scripts etc Be proactive to identify any potential risk in production environment and flag that to development team or users Job Requirements

5-7 years of hands on application support experience in the banking industry Independent, proactive and self-starter with excellent interpersonal and communication skills. Strong analytical and good problem-solving skills. Ability to work in a fast-paced and team-oriented environment. Experienced or willing to work on 24x7 on-call support roaster Experience in working with some of these technical platforms or programming languages – SQL, MS Windows, Unix/Linux, Oracle, Microsoft IIS, MS SQL Server, Oracle, Java, Control-M and Scripting Knowledge Avaya Unified Communication systems application support Good understanding of ITIL 4 methodology

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2 days ago Be among the first 25 applicants

Direct message the job poster from LanceSoft, Inc.

• Design, install, configure, operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
• Must have extensive knowledge of video conferencing endpoint equipment. This includes the configuration and operation of Cisco, Microsoft Teams Rooms, and Poly Endpoints.
• Schedule, set up, and disconnect video conferences for internal and external meetings.
• Manage AV/ VC Townhall, operate complex AV equipment in Media rooms, Cafeterias including AV desk, Camera switching, streaming services etc.,
• Provide video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information working with other cross-functional teams.
• Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
• Follow defined processes and ensure that the processes are adhered to by the team.
• Troubleshoot and resolve video conferencing and event service incidents, including RMA’s, and hardware/software issues.
• Maintain currency and provide recommendations for new technologies.
• Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.
• Process service requests within the Video and Event Services area.
• Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services.
• Conduct equipment audits, as necessary.
• Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiency, and enhance the overall user experience.
• Strong written and verbal communication skills and the ability to communicate clearly and professionally with end users, the IT Video Team, Executives, and IT management.
• Create internal and end-user documentation for supported architecture and operations.
• Produce Run of Show documents, attendance reports, IT equipment readiness checklist and other items for Audio Video production team.
• Must be a self-starter with the ability to work independently and as part of a team.
• Manage multiple deadlines and prioritize projects accordingly.
• Mentoring/Training team members.

Preferred Experience:

• Bachelor’s degree in computer science, Information Systems, or other related field. Or equivalent work experience.
• Typically has 5 to 8 years of related work experience.
• Experienced in A/V Design, budget, and project management.
• Experience with Zoom Webinar, Qumu, Zoom Meetings, Teams Meetings, Cisco WebEx, Pexip, CVI and other industry-standard meeting platforms.
• Advanced technical knowledge of how-to setup, install, troubleshoot, and connect audio visual equipment including cameras, microphones, projectors, and monitors.
• Basic understanding of networking and network protocols.

Extensive experience with MS Office including Visio

Seniority level

• Seniority level Executive

Employment type

• Employment type Contract

Job function

• Job function Information Technology and Engineering
• Industries IT Services and IT Consulting and Civil Engineering

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2 days ago Be among the first 25 applicants Direct message the job poster from LanceSoft, Inc. Design, install, configure, operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure. Must have extensive knowledge of video conferencing endpoint equipment. This includes the configuration and operation of Cisco, Microsoft Teams Rooms, and Poly Endpoints. Schedule, set up, and disconnect video conferences for internal and external meetings. Manage AV/ VC Townhall, operate complex AV equipment in Media rooms, Cafeterias including AV desk, Camera switching, streaming services etc., Provide video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information working with other cross-functional teams. Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests. Follow defined processes and ensure that the processes are adhered to by the team. Troubleshoot and resolve video conferencing and event service incidents, including RMA’s, and hardware/software issues. Maintain currency and provide recommendations for new technologies. Work with 3rd party vendors to troubleshoot issues and perform root cause analysis. Process service requests within the Video and Event Services area. Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services. Conduct equipment audits, as necessary. Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiency, and enhance the overall user experience. Strong written and verbal communication skills and the ability to communicate clearly and professionally with end users, the IT Video Team, Executives, and IT management. Create internal and end-user documentation for supported architecture and operations. Produce Run of Show documents, attendance reports, IT equipment readiness checklist and other items for Audio Video production team. Must be a self-starter with the ability to work independently and as part of a team. Manage multiple deadlines and prioritize projects accordingly. Mentoring/Training team members. Preferred Experience: Bachelor’s degree in computer science, Information Systems, or other related field. Or equivalent work experience. Typically has 5 to 8 years of related work experience. Experienced in A/V Design, budget, and project management. Experience with Zoom Webinar, Qumu, Zoom Meetings, Teams Meetings, Cisco WebEx, Pexip, CVI and other industry-standard meeting platforms. Advanced technical knowledge of how-to setup, install, troubleshoot, and connect audio visual equipment including cameras, microphones, projectors, and monitors. Basic understanding of networking and network protocols. Extensive experience with MS Office including Visio Seniority level

Seniority level Executive Employment type

Employment type Contract Job function

Job function Information Technology and Engineering Industries IT Services and IT Consulting and Civil Engineering Referrals increase your chances of interviewing at LanceSoft, Inc. by 2x Sign in to set job alerts for “Telecommunications Engineer” roles.

System Engineering Technicians (Manufacturing Assets Management and Manufacturing Execution System)

NPU System Optimization Engineer (Software - Python)

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Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to know the team:

At Grabber Technology Solutions (GTS), we revolutionise the technology experience for every Grabber. Our mission is to empower our team with seamless and innovative solutions that enhance their daily work. We are a diverse group of forward-thinkers committed to creating personalised IT experiences. If you're passionate about customer-centric innovation and eager to make a significant impact on technology at Grab, come join us and help shape the future of technology.

Get to Know the Role

You will report to Senior Manager, IT Infrastructure. The Voice Systems team provides a comprehensive voice solution, offering different service modules such as inbound/outbound call center solutions, auto-dialer, video call, CRM integration, and omni-channel support. Also collaborate with CPaaS vendors to deliver these solutions to Grab's Support Contact Centre. You will serve as a Subject Matter Expert (SME), responsible for project managing and delivering these voice solutions to meet the specific needs of the Contact Centre.

This role will be onsite, and the office is in Malaysia.

The Critical Tasks You Will Perform

• Unified Communications & Voice System Management: Implementation, solution delivery, and enhancement of Unified Communications products for voice system and infrastructure, including design upgrades to support global growth and system stability and reliability assurance with full BCP.
• Automation & Optimisation: Automate tasks to maintain optimal functioning and consistency of voice systems.
• Strategic Collaboration & Direction Setting: Work with Telco carriers, vendors and business units to coordinate the future direction of the voice system and identify enhancement opportunities.
• Project Planning & Execution: Lead planning, coordination and implementation of medium to large Voice contact centre solutions, tracking project milestones and adjusting resources.
• Governance & Compliance: Establish Voice project management processes and methodologies to ensure timely, budget-compliant delivery and meet customer expectations. Support system audits to ensure compliance with stringent requirements.
• Resource & Performance Management: Assemble Voice project plans, direct and monitor work efforts, identify resource needs, perform quality reviews, and develop departmental goals, budgets, and KPIs in line with overall GTS objectives.
• Solution Procurement & Implementation: Lead new business requirements gathering, RFP, POC, and business case presentations.

Qualifications

What Essential Skills You Will Need

• Educational & Professional Background: BS degree in IT/Computer Science/Telecommunication or equivalent experience, with at least 8 years of relevant experience.
• Telecommunication Software Proficiency: Experience with Asterisk, xCally, Avaya, NICE, CISCO, FreePBX, Vicidial, traditional PBX and Asterisk.
• Technical Skills: Good understanding of Voice System and CRM integration, API, Plugin, Collection Dialer feature setup, Linux Servers, and Linux Scripting languages such as Shell and Python Scripts. Basic knowledge of SQL Language and familiarity with MySQL.
• Server Management: Ability to build and monitor services on production servers, with experience in AWS Server and Management Tools. Experience setting up and maintaining OpenVPN and VPC.
• Telecommunication Protocols: Understand SIP (Session Initiate Protocol) and basic IP routing and switching experience (CCNA or CCENT certification is an advantage but not strictly required).
• IT Security Knowledge: Must have a working knowledge of IT security as it relates to cloud-based infrastructure and understand HA and DR concepts.
• Experience in Call Centre Environment: Previous experience in a Call Centre environment is a plus.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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Company Description

About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Job Description

Get to know the team: At Grabber Technology Solutions (GTS), we revolutionise the technology experience for every Grabber. Our mission is to empower our team with seamless and innovative solutions that enhance their daily work. We are a diverse group of forward-thinkers committed to creating personalised IT experiences. If you're passionate about customer-centric innovation and eager to make a significant impact on technology at Grab, come join us and help shape the future of technology. Get to Know the Role You will report to Senior Manager, IT Infrastructure. The Voice Systems team provides a comprehensive voice solution, offering different service modules such as inbound/outbound call center solutions, auto-dialer, video call, CRM integration, and omni-channel support. Also collaborate with CPaaS vendors to deliver these solutions to Grab's Support Contact Centre. You will serve as a Subject Matter Expert (SME), responsible for project managing and delivering these voice solutions to meet the specific needs of the Contact Centre. This role will be onsite, and the office is in Malaysia. The Critical Tasks You Will Perform Unified Communications & Voice System Management:

Implementation, solution delivery, and enhancement of Unified Communications products for voice system and infrastructure, including design upgrades to support global growth and system stability and reliability assurance with full BCP. Automation & Optimisation:

Automate tasks to maintain optimal functioning and consistency of voice systems. Strategic Collaboration & Direction Setting:

Work with Telco carriers, vendors and business units to coordinate the future direction of the voice system and identify enhancement opportunities. Project Planning & Execution:

Lead planning, coordination and implementation of medium to large Voice contact centre solutions, tracking project milestones and adjusting resources. Governance & Compliance:

Establish Voice project management processes and methodologies to ensure timely, budget-compliant delivery and meet customer expectations. Support system audits to ensure compliance with stringent requirements. Resource & Performance Management:

Assemble Voice project plans, direct and monitor work efforts, identify resource needs, perform quality reviews, and develop departmental goals, budgets, and KPIs in line with overall GTS objectives. Solution Procurement & Implementation:

Lead new business requirements gathering, RFP, POC, and business case presentations. Qualifications

What Essential Skills You Will Need Educational & Professional Background:

BS degree in IT/Computer Science/Telecommunication or equivalent experience, with at least 8 years of relevant experience. Telecommunication Software Proficiency:

Experience with Asterisk, xCally, Avaya, NICE, CISCO, FreePBX, Vicidial, traditional PBX and Asterisk. Technical Skills:

Good understanding of Voice System and CRM integration, API, Plugin, Collection Dialer feature setup, Linux Servers, and Linux Scripting languages such as Shell and Python Scripts. Basic knowledge of SQL Language and familiarity with MySQL. Server Management:

Ability to build and monitor services on production servers, with experience in AWS Server and Management Tools. Experience setting up and maintaining OpenVPN and VPC. Telecommunication Protocols:

Understand SIP (Session Initiate Protocol) and basic IP routing and switching experience (CCNA or CCENT certification is an advantage but not strictly required). IT Security Knowledge:

Must have a working knowledge of IT security as it relates to cloud-based infrastructure and understand HA and DR concepts. Experience in Call Centre Environment:

Previous experience in a Call Centre environment is a plus. Additional Information

Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with

Term Life Insurance

and comprehensive

Medical Insurance. With

GrabFlex,

create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through

Parental

and

Birthday leave , and give back to your communities through

Love-all-Serve-all (LASA)

volunteering leave We have a confidential

Grabber Assistance Programme

to guide and uplift you and your loved ones through life's challenges. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For At Grab We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

#J-18808-Ljbffr

NPU Communications Engineer (Embedded Systems)

Join to apply for the NPU Communications Engineer (Embedded Systems) role at Bitdeer (NASDAQ: BTDR)

NPU Communications Engineer (Embedded Systems)

2 days ago Be among the first 25 applicants

Join to apply for the NPU Communications Engineer (Embedded Systems) role at Bitdeer (NASDAQ: BTDR)

Get AI-powered advice on this job and more exclusive features.

About Bitdeer

Bitdeer Technologies Group (Nasdaq: BTDR) is a leader in the blockchain and high-performance computing industry. It is one of the world’s largest holders of proprietary hash rate and suppliers of hash rate. Bitdeer is committed to providing comprehensive computing solutions for its customers.

About Bitdeer

Bitdeer Technologies Group (Nasdaq: BTDR) is a leader in the blockchain and high-performance computing industry. It is one of the world’s largest holders of proprietary hash rate and suppliers of hash rate. Bitdeer is committed to providing comprehensive computing solutions for its customers.

Headquartered in Singapore, Bitdeer has deployed mining data centers in the United States, Norway, and Bhutan. It offers specialized mining infrastructure, high-quality hash rate sharing products, and reliable hosting services to global users. The company also offers advanced cloud capabilities for customers with high demands for artificial intelligence.

What You Will Be Responsible For

• Design and implement foundational collective communication operators (e.g., Send, Receive, Broadcast, Gather, Reduce, All Reduce, All Gather, etc.) tightly coupled with the NPU (Neural Processing Unit) hardware architecture.
• Optimize communication primitives to exploit hardware features like specialized communication links, on-chip interconnects, and DMA engines, minimizing latency and maximizing bandwidth.
• Analyze different communication modes (blocking/non-blocking, sync/async, reliable/unreliable) in the context of chip microarchitecture to enhance throughput and reduce stalls.
• Research and integrate communication algorithms (e.g., Ring, Hierarchical Decomposition) tailored for NPU topology and workload patterns, ensuring scalability across many compute nodes.
• Ensure software-hardware co-design compatibility, verifying correctness and performance across the chip’s instruction set, system software stack, and runtime environment.
• Perform deep debugging and profiling using hardware-level tools and logs to rapidly identify bottlenecks or correctness issues and drive resolution.
• Collaborate cross-functionally with chip architects, firmware engineers, and system software teams to deliver optimized communication solutions aligned with the overall AI accelerator roadmap.
  
  

How You Will Stand Out

• Master’s degree or higher in Computer Science, Electrical Engineering, Integrated Circuit Design, or related fields.
• Proficient in C/C++ and Python programming with strong software engineering skills; experience with assembly or low-level programming for hardware optimization is highly valued.
• Deep understanding of heterogeneous hardware platforms, especially NPU architecture including compute cores, on-chip memory hierarchies, and communication fabrics.
• Solid grasp of collective communication principles and algorithms, including the implementation of efficient communication primitives on hardware accelerators.
• Experience with performance profiling and debugging at hardware-software boundaries, able to use tools like logic analyzers, hardware performance counters, and trace logs.
• Excellent problem-solving skills and ability to work in a collaborative, cross-disciplinary environment.
• Bonus skills include knowledge of GPU/TPU/DPU/NPU architectures, CUDA/ROCm programming, RDMA, communication libraries like NCCL, and distributed AI training frameworks.
  
  

What You Will Experience Working With Us

• A culture that values authenticity and diversity of thoughts and backgrounds;
• An inclusive and respectable environment with open workspaces and exciting start-up spirit;
• Fast-growing company with the chance to network with industrial pioneers and enthusiasts;
• Ability to contribute directly and make an impact on the future of the digital asset industry;
• Involvement in new projects, developing processes/systems;
• Personal accountability, autonomy, fast growth, and learning opportunities;
• Attractive welfare benefits and developmental opportunities such as training and mentoring;
  
  

Bitdeer is committed to providing equal employment opportunities in accordance with country, state, and local laws. Bitdeer does not discriminate against employees or applicants based on conditions such as race, colour, gender identity and/or expression, sexual orientation, marital and/or parental status, religion, political opinion, nationality, ethnic background or social origin, social status, disability, age, indigenous status, and union.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Engineering and Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Bitdeer (NASDAQ: BTDR) by 2x

Sign in to set job alerts for “Telecommunications Engineer” roles. Senior Network Infrastructure Engineer - Core Services | Penang System Engineering Technicians (Manufacturing Assets Management and Manufacturing Execution System) NPU System Optimization Engineer (Software - Python)

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NPU Communications Engineer (Embedded Systems)

Join to apply for the

NPU Communications Engineer (Embedded Systems)

role at

Bitdeer (NASDAQ: BTDR) NPU Communications Engineer (Embedded Systems)

2 days ago Be among the first 25 applicants Join to apply for the

NPU Communications Engineer (Embedded Systems)

role at

Bitdeer (NASDAQ: BTDR) Get AI-powered advice on this job and more exclusive features. About Bitdeer

Bitdeer Technologies Group (Nasdaq: BTDR) is a leader in the blockchain and high-performance computing industry. It is one of the world’s largest holders of proprietary hash rate and suppliers of hash rate. Bitdeer is committed to providing comprehensive computing solutions for its customers. About Bitdeer

Bitdeer Technologies Group (Nasdaq: BTDR) is a leader in the blockchain and high-performance computing industry. It is one of the world’s largest holders of proprietary hash rate and suppliers of hash rate. Bitdeer is committed to providing comprehensive computing solutions for its customers.

Headquartered in Singapore, Bitdeer has deployed mining data centers in the United States, Norway, and Bhutan. It offers specialized mining infrastructure, high-quality hash rate sharing products, and reliable hosting services to global users. The company also offers advanced cloud capabilities for customers with high demands for artificial intelligence.

What You Will Be Responsible For

Design and implement foundational collective communication operators (e.g., Send, Receive, Broadcast, Gather, Reduce, All Reduce, All Gather, etc.) tightly coupled with the NPU (Neural Processing Unit) hardware architecture. Optimize communication primitives to exploit hardware features like specialized communication links, on-chip interconnects, and DMA engines, minimizing latency and maximizing bandwidth. Analyze different communication modes (blocking/non-blocking, sync/async, reliable/unreliable) in the context of chip microarchitecture to enhance throughput and reduce stalls. Research and integrate communication algorithms (e.g., Ring, Hierarchical Decomposition) tailored for NPU topology and workload patterns, ensuring scalability across many compute nodes. Ensure software-hardware co-design compatibility, verifying correctness and performance across the chip’s instruction set, system software stack, and runtime environment. Perform deep debugging and profiling using hardware-level tools and logs to rapidly identify bottlenecks or correctness issues and drive resolution. Collaborate cross-functionally with chip architects, firmware engineers, and system software teams to deliver optimized communication solutions aligned with the overall AI accelerator roadmap.

How You Will Stand Out

Master’s degree or higher in Computer Science, Electrical Engineering, Integrated Circuit Design, or related fields. Proficient in C/C++ and Python programming with strong software engineering skills; experience with assembly or low-level programming for hardware optimization is highly valued. Deep understanding of heterogeneous hardware platforms, especially NPU architecture including compute cores, on-chip memory hierarchies, and communication fabrics. Solid grasp of collective communication principles and algorithms, including the implementation of efficient communication primitives on hardware accelerators. Experience with performance profiling and debugging at hardware-software boundaries, able to use tools like logic analyzers, hardware performance counters, and trace logs. Excellent problem-solving skills and ability to work in a collaborative, cross-disciplinary environment. Bonus skills include knowledge of GPU/TPU/DPU/NPU architectures, CUDA/ROCm programming, RDMA, communication libraries like NCCL, and distributed AI training frameworks.

What You Will Experience Working With Us

A culture that values authenticity and diversity of thoughts and backgrounds; An inclusive and respectable environment with open workspaces and exciting start-up spirit; Fast-growing company with the chance to network with industrial pioneers and enthusiasts; Ability to contribute directly and make an impact on the future of the digital asset industry; Involvement in new projects, developing processes/systems; Personal accountability, autonomy, fast growth, and learning opportunities; Attractive welfare benefits and developmental opportunities such as training and mentoring;

Bitdeer is committed to providing equal employment opportunities in accordance with country, state, and local laws. Bitdeer does not discriminate against employees or applicants based on conditions such as race, colour, gender identity and/or expression, sexual orientation, marital and/or parental status, religion, political opinion, nationality, ethnic background or social origin, social status, disability, age, indigenous status, and union. Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Engineering and Information Technology Industries Software Development Referrals increase your chances of interviewing at Bitdeer (NASDAQ: BTDR) by 2x Sign in to set job alerts for “Telecommunications Engineer” roles.

Senior Network Infrastructure Engineer - Core Services | Penang

System Engineering Technicians (Manufacturing Assets Management and Manufacturing Execution System)

NPU System Optimization Engineer (Software - Python)

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