34 Venue Management jobs in Malaysia

S&C Industry X - Project Controls Manager / Senior Manager (Data Center Construction)

Join to apply for the

S&C Industry X - Project Controls Manager / Senior Manager (Data Center Construction)

role at

Accenture Southeast Asia As a Project Controls Manager / Senior Manager, you will oversee and manage project control systems and processes to ensure successful delivery of mission-critical projects. Your main responsibilities include safeguarding owner interests by optimizing cost, schedule, risk, and performance, while ensuring compliance with governance standards. Key duties include: Project Controls Strategy & Framework:

Develop and implement tailored project controls systems, create templates and reporting standards, and advise owners on control strategies. Schedule Management:

Oversee creation and maintenance of integrated schedules, perform critical path analysis, identify risks, and communicate updates effectively. Cost Management & Forecasting:

Manage budgets, forecasts, analyze cost trends, and support funding requests. Risk and Change Management:

Identify risks, develop mitigation strategies, oversee change processes, and maintain risk registers. Governance and Compliance:

Ensure adherence to policies and standards, oversee contractor controls. Reporting and Analytics:

Develop control reports, dashboards, and provide insights through analytics tools. Collaboration and Communication:

Liaise between owner and EPC teams, facilitate stakeholder communication, and represent owner interests. Continuous Improvement:

Enhance control processes, conduct lessons-learned reviews. Minimum requirements: Bachelor’s Degree in Construction Management, Engineering, or related field. 10+ years in project controls management, with experience in data center or mission-critical projects. Proficiency with project scheduling tools (Primavera P6, MS Project) and cost systems (SAP, Oracle, Procore). Experience managing large-scale projects, owner representation, familiarity with MEP systems. Strong analytical, communication, and stakeholder management skills. Knowledge of industry standards (AACE, PMI) is preferred. Additional details: Seniority level: Mid-Senior level Employment type: Full-time Job function: Strategy/Planning and Consulting Industries: Business Consulting and Services This job is active and accepting applications.

#J-18808-Ljbffr

Posted date 28 Jul 2025

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Responsible for the day to day management of the contact centre to ensure that KPIs are met.
• Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers
• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
• Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
• Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client.
• Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position
• Experience leading, inspiring and motivating others to meet goals and metrics
• Possess project and resource management skills
• Strong communication and interpersonal skills
• Excellent decision making and analytical skills.
• Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Segment: Call Center, Inside Sales, Telemarketing, Manager, Advertising, Sales, Customer Service, Management, Marketing

#J-18808-Ljbffr

Press Tab to Move to Skip to Content Link

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Responsible for the day to day management of the contact centre to ensure that KPIs are met.
• Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers
• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
• Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
• Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client.
• Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position
• Experience leading, inspiring and motivating others to meet goals and metrics
• Possess project and resource management skills
• Strong communication and interpersonal skills
• Excellent decision making and analytical skills.
• Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Segment: Manager, Call Center, Quality Manager, Advertising, Customer Service, Management, Quality, Marketing

#J-18808-Ljbffr

Posted date 28 Jul 2025 #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What is your mission?

Responsible for the day to day management of the contact centre to ensure that KPIs are met. Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives. Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies. Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client. Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Who are we looking for?

Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field. Preferable with 2 years of working experience in the related field is required for this position Experience leading, inspiring and motivating others to meet goals and metrics Possess project and resource management skills Strong communication and interpersonal skills Excellent decision making and analytical skills. Excellent verbal and written communication skills in English and the language of supporting market Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Segment:

Call Center, Inside Sales, Telemarketing, Manager, Advertising, Sales, Customer Service, Management, Marketing

#J-18808-Ljbffr

About The Team

The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.

Job Description

• Support the team by executing all administrative and operational duties.
• Support the team with documentation of the Seller Programmes processes
• Liaise with other internal teams (as and when required) to ensure the smooth execution of administrative and operational duties.
• Other ad hoc tasks as needed
  
  

Requirements

• Bachelor's Degree in a related field
• Strong attention to detail and communication skills
• Comfortable with Excel and handling data
• Able to work independently, with a flexible and proactive attitude

#J-18808-Ljbffr

Seller Operations Project Management - Business Development

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join or sign in to find your next job

Join to apply for the Seller Operations Project Management - Business Development role at Shopee

Seller Operations Project Management - Business Development

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Seller Operations Project Management - Business Development role at Shopee

• Perform Data & Analytics (D&A) analysis where required to facilitate optimal outcomes across all initiatives
• Project Management Office (PMO) activities for projects with a focus on business growth and profitability
• Plan and roll out new internal and seller-facing initiatives to help the business more effectively achieve operational outcomes, and thus improve seller growth
• Collaborate with Seller Community teams and Account Managers to identify structural issues impacting seller operational performance and pain points faced by sellers
• Work with the Operations team to rollout programmes to Shopee sellers and to resolve structural operational issues impeding our sellers’ growth
• Coordinate stakeholders across Business Development, Operations and Marketing to achieve initiative outcomes
• Analyse and optimise internal processes across the Business Development teams to improve efficiency and reduce errors
• Handle ad-hoc tasks as required
  
  

Job Description

• Perform Data & Analytics (D&A) analysis where required to facilitate optimal outcomes across all initiatives
• Project Management Office (PMO) activities for projects with a focus on business growth and profitability
• Plan and roll out new internal and seller-facing initiatives to help the business more effectively achieve operational outcomes, and thus improve seller growth
• Collaborate with Seller Community teams and Account Managers to identify structural issues impacting seller operational performance and pain points faced by sellers
• Work with the Operations team to rollout programmes to Shopee sellers and to resolve structural operational issues impeding our sellers’ growth
• Coordinate stakeholders across Business Development, Operations and Marketing to achieve initiative outcomes
• Analyse and optimise internal processes across the Business Development teams to improve efficiency and reduce errors
• Handle ad-hoc tasks as required
  
  

Requirements

• Bachelor's degree in any field is required; a Master in Business Administration (MBA) would be advantageous
• Experience in e-commerce, fast-paced tech start-ups, management consulting, corporate strategy, or private equity is a plus
• Outstanding problem-solving and critical-thinking skills
• Exceptional communication and project management skills
• Result-oriented with bias for hands-on execution
• Possess strong business acumen and commercial savviness

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Sales, Business Development, and Strategy/Planning
• Industries Internet Marketplace Platforms and Technology, Information and Internet

Referrals increase your chances of interviewing at Shopee by 2x

Sign in to set job alerts for “Seller” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Seller Acquisition - Business Development

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 hour ago

Business Development Operations - Seller Management

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Seller Operations (Open for Freshgrads) - Operations, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Account Executive (Merchant Partnerships) – ShopeeFood | Fresh Grads are Welcome!

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Business Development - General Recruitment (2025 Intake)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Relationship Manager - Business Development

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Seller Ops (Comms & Initiatives) - Operations, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Relationship Manager - Fulfilled by Shopee

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Relationship Manager / Key Account Manager - Fashion Cluster, Business Development

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Relationship Manager / Key Account Manager - Lifestyle Cluster, Business Development

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Relationship Manager - Electronics (Fresh Grads are Welcomed!)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 months ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Mid Valley City, Federal Territory of Kuala Lumpur, Malaysia MYR2,500.00-MYR3,300.00 2 weeks ago

Online Business Trading, Assistant Manager (Buyer)

Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Petaling Jaya, Selangor, Malaysia 2 days ago

Advertising Consultant - Shopee Ads, Business Development

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 hours ago

Sales Manager – Reseller & Partnership Channels (Procurement Software)

Petaling Jaya, Selangor, Malaysia 10 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

This job is an Operations Manager in investment management. You might like this job because you'll streamline processes, lead projects, and mentor a team, all while ensuring our financial operations run smoothly and efficiently!

As an Operations Manager, you will play a key role in the day-to-day operational processes supporting investment management activities. This role requires a strong understanding of back- and middle-office functions and the ability to collaborate across departments including finance, compliance, technology, and investment teams.

• Lead and coordinate the end-to-end onboarding process with custodians and clients - ensuring every account is opened seamlessly, every interaction professional, and every expectation exceeded.
• Oversee and execute accurate, timely cash and security transfers, keeping our financial operations frictionless and dependable.
• Manage daily trade and position reconciliations, swiftly spotting discrepancies and resolving them with precision and confidence.
• Partner with finance and fund administration teams on NAV calculations, performance attribution, and financial reporting - ensuring our numbers always tell the right story.
• Constantly challenge the status quo. Identify inefficiencies and bring fresh ideas to life through smart process improvements and automation.
• Be a key player in cross-functional projects, from tech upgrades to regulatory rollouts.
• Collaborate with our tech team to shape internal tools, automate workflows, and protect data integrity across systems.
• Guide, mentor, and uplift junior team members—fostering a culture of collaboration, ownership, and excellence.

Job Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, Engineering or equivalent.
• 3–5 years of relevant experience in an operations or middle-office role within the asset management or financial services industry.
• Proficient in Microsoft Excel (pivot tables, advanced formulas, lookups, etc.).
• Experience with VBA for process automation is preferred.
• Familiarity with RPA tools (e.g., UiPath, Blue Prism) is preferred.
• Strong understanding of fund structures (mutual funds, ETFs) and have a working knowledge of various asset classes including equities, fixed income, and alternatives.
• Analytical, resourceful, and meticulous - with a knack for solving problems others might overlook.
• Communicate clearly, confidently, and can simplify the complex when needed.
• Work well both independently and in team settings - capable of juggling multiple priorities without breaking a sweat.

Hiredly X, the headhunting team of Hiredly, makes headhunting accessible and affordable for every employer, no matter the size or industry.We help employers screen and source the best candidates through exclusive access to our job portal database.Assisted with AI, we make the headhunting process fast and accurate, allowing us to be competitive with our fees. #J-18808-Ljbffr

This job is an Operations Manager in investment management. You might like this job because you'll streamline processes, lead projects, and mentor a team, all while ensuring our financial operations run smoothly and efficiently! As an Operations Manager, you will play a key role in the day-to-day operational processes supporting investment management activities. This role requires a strong understanding of back- and middle-office functions and the ability to collaborate across departments including finance, compliance, technology, and investment teams. Lead and coordinate the end-to-end onboarding process with custodians and clients - ensuring every account is opened seamlessly, every interaction professional, and every expectation exceeded. Oversee and execute accurate, timely cash and security transfers, keeping our financial operations frictionless and dependable. Manage daily trade and position reconciliations, swiftly spotting discrepancies and resolving them with precision and confidence. Partner with finance and fund administration teams on NAV calculations, performance attribution, and financial reporting - ensuring our numbers always tell the right story. Constantly challenge the status quo. Identify inefficiencies and bring fresh ideas to life through smart process improvements and automation. Be a key player in cross-functional projects, from tech upgrades to regulatory rollouts. Collaborate with our tech team to shape internal tools, automate workflows, and protect data integrity across systems. Guide, mentor, and uplift junior team members—fostering a culture of collaboration, ownership, and excellence. Job Requirements

Bachelor’s degree in Finance, Accounting, Business Administration, Engineering or equivalent. 3–5 years of relevant experience in an operations or middle-office role within the asset management or financial services industry. Proficient in Microsoft Excel (pivot tables, advanced formulas, lookups, etc.). Experience with VBA for process automation is preferred. Familiarity with RPA tools (e.g., UiPath, Blue Prism) is preferred. Strong understanding of fund structures (mutual funds, ETFs) and have a working knowledge of various asset classes including equities, fixed income, and alternatives. Analytical, resourceful, and meticulous - with a knack for solving problems others might overlook. Communicate clearly, confidently, and can simplify the complex when needed. Work well both independently and in team settings - capable of juggling multiple priorities without breaking a sweat. Hiredly X, the headhunting team of Hiredly, makes headhunting accessible and affordable for every employer, no matter the size or industry.We help employers screen and source the best candidates through exclusive access to our job portal database.Assisted with AI, we make the headhunting process fast and accurate, allowing us to be competitive with our fees. #J-18808-Ljbffr

Senior Manager, Fund Management Operations page is loadedSenior Manager, Fund Management Operations Apply locations Kuala Lumpur, MY-AIA Malaysia time type Full time posted on Posted 2 Days Ago job requisition id JR-60383

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About the Role

This leadership role is responsible for overseeing the day-to-day operations effectiveness of the company. This includes supervision of various operational activities including managing Registrar and Transfer Agent (RTA) activities, ensuring compliance with regulatory requirements such as AMLA, and maintaining operational efficiency across customer operations.



This role also plays an essential role in developing and implementing operational policies and procedures in partnership with the Governance, Risk & Compliance and Legal, as well as identifying areas for improvement and implementing strategies to enhance operational efficiency.

Roles and Responsibilities:

Private Retirement Scheme (PRS) Customer Operations

• Ensure seamless processing of PRS applications via RTA systems; resolve technical issues promptly.
• Oversee investor onboarding, including Know Your Clients (KYC) and Enhanced Due Diligence using Nice Actimize (internal AIA system).
• Manage investor screenings and escalate potential matches to Compliance.
• Reject third-party payments and notify relevant parties.
• Maintain and update the Operations Manual; implement approved changes.
• Assess and enhance service levels of RTA and AIA Branches; provide training as needed.
• Ensure timely submission of feed files to Private Pension Administrator (PPA) and reconcile discrepancies.
• Coordinate FATCA & CRS submissions with tax advisors.
• Lead operational support for IPOS onboarding and system monitoring.
• Participate in Business Continuity Planning (BCP) exercises.
• Prepare and present internal operational risk reports (MRMC, eGRC).

Reporting and Investor Services

• Manage the process of all subscriptions, redemptions, transfers and switching.
• Monitor and ensure that the regulatory and required compliance principles including reporting to regulators are properly adhered and completed.
• Ensure client enquires/complaints including institutional clients, distributors and professional investors as well as internal department requests are properly handled.

Leadership and Collaboration

• Supervise a team of three (Specialist, Analyst, Contract Analyst).
• Collaborate with internal teams (Investment, Compliance, Finance, Agency) and external stakeholders (Investors, Trustees, Regulators, Service Providers).
• Carry out any other duties and responsibility given by Management.

Minimum Job Requirements:

• A relevant academic qualification and/or a minimum of 8 years’ experience in customer operations. Direct experience from the fund management industry would be added advantage.
• Good understanding and knowledge of the administration of operations excellence and customer experience.
• Attention to detail, strong analytical and problem-solving skills with team player credentials.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Similar Jobs (2) Agency Compensation & Administration, Analyst locations Kuala Lumpur, MY-AIA Malaysia time type Full time posted on Posted 9 Days AgoDistribution Governance, Consultant locations Kuala Lumpur, MY-AIA Malaysia time type Full time posted on Posted 30+ Days Ago

At AIA, we don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that better everyone.

If you believe in inspiring a better future, we'd love to hear from you.

#J-18808-Ljbffr