4,335 Vacation Planner jobs in Malaysia

Job Responsibilities:

• Account Executive: Handle daily accounting tasks, financial reports, payments and collections.

• Tour Operator Sales Admin: Arrange itineraries, manage bookings & confirmations, prepare travel documents, assist with sales & customer service.

Requirements

• Minimum Diploma qualification (Accounting/Finance/Tourism related preferred)

• Experience in the travel industry is an advantage

• Computer literate (MS Office, email, booking systems)

• Basic design skills (Canva or similar)

• Multilingual – English & Malay (Chinese is a strong advantage)

• Passionate about travel, detail-oriented, responsible, proactive

Work Location

-Permas Jaya or Pasir Gudang, Johor, Malaysia

Why Join Us?

• Competitive salary package

• Opportunities for career growth in the tourism industry

• Travel perks & training provided

• Supportive and friendly work environment

Interested candidates, please send your resume & cover letter to:

• WhatsApp)

Job Responsibilities

• Account Executive: Handle daily accounting tasks, financial reports, payments and collections.
• Tour Operator Sales Admin: Arrange itineraries, manage bookings & confirmations, prepare travel documents, assist with sales & customer service.

• Minimum Diploma qualification (Accounting/Finance/Tourism related preferred)
• Experience in the travel industry is an advantage
• Computer literate (MS Office, email, booking systems)
• Basic design skills (Canva or similar)
• Multilingual – English & Malay (Chinese is a strong advantage)
• Passionate about travel, detail-oriented, responsible, proactive

Permas Jaya or Pasir Gudang, Johor, Malaysia

• Competitive salary package
• Opportunities for career growth in the tourism industry
• Travel perks & training provided
• Supportive and friendly work environment

Interested candidates, please send your resume & cover letter to:

• (WhatsApp)

Available Internship Roles

1. Marketing & Sales Intern

Responsibilities:

• Design and produce engaging digital/print marketing materials (social media, brochures, campaigns)
• Assist in executing marketing strategies and preparing reports on outcomes
• Build and maintain connections with agents, partners, and customers to expand outreach
• Support promotional activities and events for Youth Ambassadors programs

Requirements:

• University student or recent graduate in Marketing, Business, Communications, or related fields
• Strong communication and interpersonal skills
• Creative, with basic skills in Canva/Adobe/Figma an advantage
• Proactive, motivated, and eager to learn
• Fluency in English (Bahasa Malaysia/other languages are a plus

2. Tour Operator (Inbound Tour Support Intern)

Responsibilities:

• Assist in planning and running youth tours and educational exchange programs
• Liaise with suppliers (hotels, transport, guides, attractions) to ensure smooth operations
• Provide customer support to participants before and during tours
• Handle logistics coordination including transport and accommodation
• Prepare reports, quotations, and post-event evaluations

Requirements:

• University student or recent graduate in Tourism, Hospitality, Business, or related fields
• Organised, detail-oriented, and solution-driven
• Strong problem-solving and communication skills
• Comfortable working in a fast-paced, multicultural environment
• Prior experience in hospitality/tourism a plus

3. Account Support Intern (FT Stays – Transinex)

Responsibilities:

• Support in managing tenant accounts for rentals in Kuala Lumpur
• Handle client inquiries, booking assistance, and follow-ups
• Assist with contract preparation, invoicing, and payment tracking
• Maintain records of tenant communications and account activities
• Work with the operations team to ensure smooth check-ins and check-outs
• Provide reports on occupancy and client satisfaction

Requirements:

• University student or recent graduate in Business, Accounting, Real Estate, or related fields
• Detail-oriented and organised, with strong admin skills
• Good communication and customer service mindset
• Proficient in MS Office/Google Suite; accounting tool knowledge is a plus
• Able to multitask and adapt quickly

What We Offer

• Full training and mentorship from industry professionals
• Accommodation provided in Kuala Lumpur during internship
• Opportunities to work with an ASEAN-wide youth network
• Practical experience in marketing, tourism, and housing services
• Internship certificate upon completion
• Potential career opportunities within Transinex/Youth Ambassadors

Requirements :

• University student or recent graduate in Marketing, Communications, Tourism, Hospitality, Business, Accounting, Real Estate, or related fields
• Detail-oriented and organised, with strong admin skills
• Good communication and customer service mindset
• Proficient in MS Office/Google Suite; accounting tool knowledge is a plus
• Able to multitask and adapt quickly

Job Type: Internship

Contract length: 6 months

Pay: RM RM1,200.00 per month

Work Location: In person

• Manage travel arrangements for clients, handle operational tasks before the tour, deal with suppliers
• Handle FIT request quotation and manage all operations queries
• Coordinating with vendors, contractors and supplier
• Able to speak in Arabic
• Diploma/Degree/Min certificate or equivalent in related fields
• Proficiency in English is necessary
• Min 01 year experience in tourism or hospitality industry
• Ability to work in a team and international environment
• Able to work under pressure, organized and detailed
• Good product knowledge for inbound travel and tourist sites

Job Type: Full-time

Pay: RM2, RM2,500.00 per month

Benefits:

• Opportunities for promotion

Work Location: In person

Mood Travel is a growing travel agency committed to unforgettable and seamless travel experiences. We specialize in customized tour packages, group trips, and personalized vacations. As we continue to grow, we are seeking enthusiastic and detail-oriented individuals to be a part of our team.

Key Responsibilities:

• Promote and sell inbound and outbound travel packages
• Respond to customer inquiries via phone
• Provide travel advice and itinerary planning
• Maintain strong knowledge of travel products and industry trends
• Follow up with leads and maintain good client relationships
• Achieve monthly sales targets

Qualifications:

• Minimum SPM/ Diploma in Tourism, Marketing, Business, or related field
• Fresh graduates are encouraged to apply
• Experience in travel or sales is an added advantage

Requirements:

• Passion for travel and customer service
• Excellent communication and interpersonal skills
• Able to work independently and also in a team
• Willing to work on weekends (if needed) or travel (if required)

Company Benefits:

• Monthly meal allowance
• Opportunity to become a Tour Leader (upon confirmation as permanent staff)
• Travel allowance for company-related trips
• Free flow snacks & drinks at pantry
• Medical claim provided
• Free parking

Follow our journey on TikTok: @moodtravelhq

Job Types: Full-time, Fresh graduate

Pay: RM1, RM2,000.00 per month

Benefits:

• Free parking
• Meal allowance

Application Question(s):

• Do you have your own transportation?
• When is your expected date to join us?

Experience:

• Sales: 1 year (Required)
• Customer service: 1 year (Preferred)

Location:

• Bangi (Preferred)

Work Location: In person

Claim Assessment & Processing

• Review and analyze incoming travel insurance claims for completeness, accuracy, and validity
• Evaluate claim documentation including medical reports, receipts, travel itineraries, and supporting evidence
• Determine coverage eligibility based on policy terms, conditions, and exclusions
• Calculate appropriate claim settlements within policy limits and guidelines
• Process approved claims for payment and issue claim decisions with detailed explanations

Investigation & Verification

• Conduct thorough investigations of suspicious or complex claims
• Verify the authenticity of submitted documentation and evidence
  
  Coordinate with medical providers, travel agencies, hotels, and other third parties for claim verification
• Interview claimants when necessary to gather additional information
• Identify potential fraudulent claims and escalate to appropriate departments

Documentation & Record Keeping

• Maintain detailed and accurate claim files with all supporting documentation
• Document all claim activities, decisions, and communications in the claims management system
• Prepare comprehensive claim assessment reports and recommendations
• Ensure all documentation meets regulatory and audit requirements
• Track claim status and maintain timely updates throughout the process

Customer Service & Communication

• Communicate effectively with policyholders regarding claim status, requirements, and decisions
• Provide clear explanations of coverage, policy terms, and claim outcomes
• Handle customer inquiries and complaints with professionalism and empathy
• Coordinate with customer service teams to ensure seamless client experience
• Maintain positive relationships with healthcare providers and service partners

Compliance & Quality Assurance

• Ensure all claim processing activities comply with company policies and regulatory requirements
• Stay updated on changes in travel insurance regulations and industry best practices
• Participate in quality assurance reviews and implement feedback for continuous improvement
• Adhere to service level agreements and performance metrics
• Support internal and external audits as required

Education, Experience & Certificate

• Bachelor's degree in Business, Finance, Insurance, or related field preferred
• Minimum 2-3 years of experience in insurance claims processing or related field
• Travel insurance or general insurance knowledge preferred
• Mandatory: Basic Certificate Programme (BCP) and Principles of General Insurance (PGI) certifications required for processing claims from Singapore insurers

Technical Skills

• Proficiency in claims management software and database systems
• Strong analytical and investigative skills
• Excellent attention to detail and accuracy
• Advanced knowledge of Microsoft Office Suite
• Ability to interpret policy language and insurance regulations

Core Competencies

• Strong written and verbal communication skills
• Customer service orientation with problem-solving abilities
• Ability to work independently and manage multiple priorities
• Critical thinking and decision-making capabilities
• Cultural sensitivity and awareness for international travel claims
• Ethical judgment and integrity in handling confidential information

Productivity Metrics

• Claim processing turnaround time
• Daily/monthly claim volume targets
• Accuracy rate in claim decisions and calculations
• Customer satisfaction scores and feedback ratings

Quality Measures

• Claim decision overturn rate on appeals or reviews
• Compliance with company policies and regulatory requirements
• Documentation quality and completeness scores
• Fraud detection and prevention effectiveness

• Hybrid WFH
• Standard business hours with occasional overtime during peak travel seasons
• May require coordination with international partners across different time zones
• Exposure to sensitive medical and personal information requiring confidentiality

This role involves handling both inbound and outbound customer/client calls, ensuring excellent service delivery for travelers within Malaysia and Singapore.

• Handle inbound and outbound calls from customers and clients in a professional and courteous manner.
• Provide accurate information, assistance, and solutions to customer inquiries related to travel services.

• Manage and resolve customer complaints or issues efficiently.

• Accurately record customer interactions and update relevant systems.

• Ensure high-quality service standards and maintain customer satisfaction.
• Work on rotational shifts, including nights, weekends, and public holidays.

• Excellent command of English (spoken and conversational) required to handle both local and foreign customers.
• Minimum 6 months to 1 year experience in Customer Service or Call Centre (mandatory).
• Education: SPM and above .
• Candidates from insurance or travel industries are an advantage (training provided).

• Must be comfortable working in a shift-based schedule .

• Strong communication skills, problem-solving ability, and customer-first mindset.