5 Ux Researcher jobs in Malaysia

Company Description About SEEK At SEEK, we serve a noble purpose: to help people live more fulfilling and productive working lives and to help organisations succeed. By joining us, you’ll be part of a multi-national technology business that is far-reaching with a start-up working culture that focuses on a set of collaborative values and appreciates dynamic cultures. SEEK is a place where potential meets possibility – it’s where your career aspiration and our purpose can make great things happen. Why join us? Be part of a multi-national tech company with strong core values to help us solve complex challenges for our customers while building a flexible, exciting career – one that could take you anywhere. We’re looking for people who thrive in dynamic teams and enjoy tackling regular new challenges in a large-scale, modern, and agile environment. As one of Asia Pacific’s largest tech companies, you’ll contribute to multi-lingual systems, solving high-impact problems to the benefit of millions of people within the region. Be part of a fast-growing company with a strong culture and clear purpose, innovation and strong investment in responsible AI. SEEK offers you the opportunity to be involved in impactful work and be part of a great team. Expect a great investment in your career development with access to workshops, conferences and courses while you work alongside seasoned experts. Job Description

About the role You'll lead research that shapes SEEK's product strategy across the APAC region, focusing on both candidate and hirer. This isn't just about running studies - you'll identify what we don't yet understand about our users and markets,then design and execute research that uncovers new opportunities and reduce strategic risks. As a research leader, you'll mentor other researchers and designers while partnering closely with product, engineering, and other business teams to ensure customer insights drive real decisions. Shape strategy : Connect user needs to business goals through research that directly influences product roadmaps and market expansion decisions Lead complex research : Design and execute large-scale studies across SEEK's markets using the most appropriatemethods - interviews, surveys, usability testing, or mixed approaches Uplift research capability : Mentor researchers, designers and product managersand work with Research Operations to improve how we do research at scale Drive cross-team collaboration : Partner with Product, Design, Engineering, and AI teams to ensure research findings translate into action Identify opportunities : Spot gaps in our understanding and design research that reveals new possibilities for growth The Team You'll join a 70-person research and design community that's passionate about understanding users and creating better experiences. As a Principal UX Researcher, you'll be part of the Candidate team. This is a collaborative environment where research findings shape real product decisions, and where you'll have the opportunity to influence how we approach research across SEEK. Qualifications

Skills and experience 8+ years conducting both qualitative and quantitative research with demonstrated impact on product decisions Degree in Psychology, HCI, Anthropology, Design, or equivalent experience Experience leading high-stakes research projects from question to recommendation Ability to take ambiguous challenges and create clear research plans Strong communication skills - you can present complex findings in ways that drive action Experience in consumer and/or business markets Bonus points for experience with UX metrics, competitive analysis, or workshop facilitation Additional Information

Perks and benefits At SEEK we offer: Support of flexible working, including a mix of office and work from home days depending on your role Paid and unpaid leave benefits including Personal Flexi Days as well as the opportunity to purchase additional leave The opportunity to work from anywhere for up to 4 weeks per financial year Frequent events including sports days, year-end party, hackathon, and trivia Casual dress every day At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart. We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us. Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist. For this role, only those with eligible right to work will be considered. SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.

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A senior product owner is responsible for leading the design process, creating user-centric interfaces, and developing financial products and services that are innovative, functional, and visually appealing while meeting the needs of customers and adhering to regulatory requirements.

KEY RESPONSIBILITIES:

• Understanding customer needs: Conduct research to understand customer needs, behaviors, and preferences. Study industry trends to identify opportunities for improvement or areas where the bank can improve.
• Requirement gathering and product design: Collaborate with stakeholders to elicit, analyse, and document business requirements and objectives. Analyse existing processes to identify inefficiencies and recommend enhancements.
• Solution Design: Develop and design end-to-end customer journey that meets business requirements and customer needs. Work with technical teams to translate the requirements into technical specifications.
• Documentation: Develop detailed design specifications that include information on features, functionality, and user journey flow and user stories.
• Product Development and Delivery: Manage end-to-end development of the final product, ensuring that it meets the design specifications, functional requirements, regulatory requirements, and quality standard. Work closely with IT, testers, and project managers to identify dependencies and obstacles that need to be addressed and ensure the product delivery timeline is met.
• Product Validation: Participate in reviewing and validating the product during testing phase to ensure that all positive and exceptional scenarios are covered, and test results are as expected. Act as the bridge between testers and technical team on defects clarifications and in providing expectation.
• Stakeholder Engagement: Build strong relationships with internal teams and external partners to ensure effective communication and collaboration. Serve as point of contact for business solutions inquiries and support.
• Monitoring and support: Monitor user feedback and behaviors through user research. Work closely with customer support and analytics team to monitor the product’s performance, identify areas for improvement and inform future iterations of the products. Work closely with the marketing team to promote the product in line with business strategy.

KEY REQUIREMENTS:

• At least 8 years of professional banking experience or supporting Banking lndustry.
• Knowledge in IT security, BNM compliance and /or PayNet is an added advantage.
• Strong understanding of the evolving digital landscape, technology, and paradigms.
• Proven track record of successfully implementing business solutions.
• Self-starter, fast learner and highly adaptable to new environment and cultures.
• Strong communication and collaboration skills.
• Strong analytical and problem-solving skills.
• Attention to detail and ability to work well under pressure.
• Ability to manage multiple projects and priorities tasks effectively.
• Ability to work independently

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Consulting, Strategy/Planning, and Product Management
• Industries Financial Services, Banking, and Investment Banking

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Get notified about new Product Owner jobs in Greater Kuala Lumpur .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Petaling Street, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 18 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Product Owner, Customer Profile & Holdings

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Technical Product Owner (US Delivery Centre)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Payment Product Lead - Operations, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Product Owner - Customs Clearance Application (Malaysia and Australia)

Bukit Persekutuan, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Petaling Jaya, Selangor, Malaysia 1 day ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 months ago

Petaling Jaya, Selangor, Malaysia 2 months ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Petaling Jaya, Selangor, Malaysia 1 month ago

PRODUCT OWNER IT & CYBER RISK MANAGEMENT

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Product Owner Lead BI Frontend Solutions VP, CL, Product Specialist, Client Engagement Solution

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Senior Manager, Product Control (Malaysia/India)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Senior Manager, Product, Pricing and Strategy Development

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Petaling Jaya, Selangor, Malaysia MYR2,000.00-MYR2,400.00 1 month ago

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

VP, CL, Engineering Lead, Wealth Credit & Reporting

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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A senior product owner is responsible for leading the design process, creating user-centric interfaces, and developing financial products and services that are innovative, functional, and visually appealing while meeting the needs of customers and adhering to regulatory requirements. KEY RESPONSIBILITIES: Understanding customer needs:

Conduct research to understand customer needs, behaviors, and preferences. Study industry trends to identify opportunities for improvement or areas where the bank can improve. Requirement gathering and product design:

Collaborate with stakeholders to elicit, analyse, and document business requirements and objectives. Analyse existing processes to identify inefficiencies and recommend enhancements. Solution Design:

Develop and design end-to-end customer journey that meets business requirements and customer needs. Work with technical teams to translate the requirements into technical specifications. Documentation:

Develop detailed design specifications that include information on features, functionality, and user journey flow and user stories. Product Development and Delivery:

Manage end-to-end development of the final product, ensuring that it meets the design specifications, functional requirements, regulatory requirements, and quality standard. Work closely with IT, testers, and project managers to identify dependencies and obstacles that need to be addressed and ensure the product delivery timeline is met. Product Validation:

Participate in reviewing and validating the product during testing phase to ensure that all positive and exceptional scenarios are covered, and test results are as expected. Act as the bridge between testers and technical team on defects clarifications and in providing expectation. Stakeholder Engagement:

Build strong relationships with internal teams and external partners to ensure effective communication and collaboration. Serve as point of contact for business solutions inquiries and support. Monitoring and support:

Monitor user feedback and behaviors through user research. Work closely with customer support and analytics team to monitor the product’s performance, identify areas for improvement and inform future iterations of the products. Work closely with the marketing team to promote the product in line with business strategy. KEY REQUIREMENTS: At least 8 years of professional banking experience or supporting Banking lndustry. Knowledge in IT security, BNM compliance and /or PayNet is an added advantage. Strong understanding of the evolving digital landscape, technology, and paradigms. Proven track record of successfully implementing business solutions. Self-starter, fast learner and highly adaptable to new environment and cultures. Strong communication and collaboration skills. Strong analytical and problem-solving skills. Attention to detail and ability to work well under pressure. Ability to manage multiple projects and priorities tasks effectively. Ability to work independently Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Consulting, Strategy/Planning, and Product Management Industries Financial Services, Banking, and Investment Banking Referrals increase your chances of interviewing at AmBank Group by 2x Get notified about new Product Owner jobs in

Greater Kuala Lumpur . Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Petaling Street, Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 18 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Product Owner, Customer Profile & Holdings

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Technical Product Owner (US Delivery Centre)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Payment Product Lead - Operations, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Product Owner - Customs Clearance Application (Malaysia and Australia)

Bukit Persekutuan, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Petaling Jaya, Selangor, Malaysia 1 day ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 months ago Petaling Jaya, Selangor, Malaysia 2 months ago Petaling Jaya, Selangor, Malaysia 1 month ago Petaling Jaya, Selangor, Malaysia 1 month ago PRODUCT OWNER IT & CYBER RISK MANAGEMENT

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Product Owner Lead BI Frontend Solutions

VP, CL, Product Specialist, Client Engagement Solution

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Senior Manager, Product Control (Malaysia/India)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Senior Manager, Product, Pricing and Strategy Development

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Petaling Jaya, Selangor, Malaysia MYR2,000.00-MYR2,400.00 1 month ago Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago VP, CL, Engineering Lead, Wealth Credit & Reporting

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Who We Are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You'll Be Doing:

• User Experience Optimization
• Collect and analyze user feedback and behavior data to identify customer needs and pain points, propose and implement experience optimization solutions.
• Combine data analysis with user research to continuously improve the customer experience and enhance customer satisfaction.
• Provide data support and feedback to help the team continually refine service strategies and optimize the customer journey.
• Project Management & Execution
• Lead customer service center optimization projects, driving process improvements and skill group adjustments based on KPIs (e.g., call connection rate, satisfaction score) to ensure measurable results.
• Monitor fluctuations in key metrics, analyze root causes, and propose optimization plans to ensure service quality.
• Process & Efficiency Enhancement
• Analyze existing processes (such as ticket handling) to identify bottlenecks and develop improvement plans.
• Lead initiatives such as SOP standardization and cross-department collaboration mechanism building to boost efficiency and improve user experience.

What We Look For in You:

• Passionate about customer service and the cryptocurrency industry, with the ability to quickly adapt and engage in in-depth business research and practice.
• Experience in customer experience, analytics, or similar roles within a large-scale customer service center or in the same industry.
• Strong learning ability and self-motivation, with the capacity to stay updated on and master industry trends and technological developments.
• Excellent communication skills and teamwork abilities, with the capability to coordinate cross-departmental collaboration.
• Able to independently analyze operational data, identify problems, and propose effective solutions.
• Excellent spoken and written in English and Chinese as the role requires to deal with China Mandarin speaking counterparts.
• Flexible and willing to work shifts based on business requirements.
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 3,500 training & wellness benefits per annum
• Yearly bonus
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

#LI-Onsite #LI-JC3

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