427 User Support jobs in Malaysia

Job Description

In your new role you will:

1. Responsible for categorizing, prioritizing, and resolving incidents and problems raised by Infineon users worldwide.
2. Actively monitor incoming contacts via 3 end-user channels: Calls, web tickets, and chats.
3. Provide information and status updates of incidents to our end-users.
4. Responsible for the content and release of IT Information news.
5. Accountable for all content used in support tooling, e.g., knowledge database, self-service portal, etc.
6. Participate and drive continuous improvement initiatives and collaborations with 2nd-level IT.
7. Perform any additional tasks, topics, or projects as advised by Service Desk management.

Your Profile

You are best equipped for this task if you have:

1. Bachelor's degree in Information Technology / Computer Science or any equivalent.
2. Good proficiency in English and Bahasa Melayu is compulsory.
3. Proficiency in Mandarin will be required if necessary.
4. Strong communication and interpersonal skills.
5. Required to work in shifts, including public & national holidays and weekends.
6. Able to work independently with minimal supervision, willing to learn and work hard.
7. Team player and customer-focused.
8. Possesses theoretical and practical knowledge/experience in IT.
9. A solid understanding of IT infrastructure concepts and processes, as well as broad knowledge of standard applications (e.g., Microsoft solutions) is preferred.

#WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer, and greener.

Are you in?

We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect, and tolerance and are committed to giving all applicants and employees equal opportunities. We base our recruiting decisions on the applicant's experience and skills.

Please let your recruiter know if they need to pay special attention to something to enable your participation in the interview process.

• Provide on-site and remote technical support to end-users for hardware, software, and network-related issues.
• Troubleshoot and resolve technical problems in a timely and efficient manner.
• Install, configure, and maintain end-user devices, including desktops, laptops, and peripherals.
  
  

• Log and track support requests using ticketing systems, ensuring accurate and up-to-date documentation of incidents.
• Prioritize and escalate issues as needed to meet service level agreements (SLAs).
• Communicate effectively with end-users to provide status updates and resolution timelines.
  
  

• Conduct routine maintenance and updates on end-user devices to ensure optimal performance.
• Collaborate with vendors and internal teams for hardware repairs and software upgrades.
• Perform system imaging and deployment for new hardware.
  
  

• Provide user training on IT systems and applications as needed.
• Create and update documentation for common issues, solutions, and troubleshooting procedures.
  
  

• Implement and enforce security measures on end-user devices to protect against cybersecurity threats.
• Ensure compliance with IT policies and procedures related to end-user support.
  
  

• Work closely with other IT teams to escalate complex issues and collaborate on problem resolution.
• Participate in projects related to end-user technology enhancements and upgrades.
  
  

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience as a Systems Engineer or in a similar role, with a focus on end-user support.
• Strong knowledge of Windows and/or Mac operating systems.
• Proficient in troubleshooting hardware, software, and network issues.
• Excellent communication and interpersonal skills.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

• User Experience Optimization
• Collect and analyze user feedback and behavior data to identify customer needs and pain points, propose and implement experience optimization solutions.
• Combine data analysis with user research to continuously improve the customer experience and enhance customer satisfaction.
• Provide data support and feedback to help the team continually refine service strategies and optimize the customer journey.
• Project Management & Execution
• Lead customer service center optimization projects, driving process improvements and skill group adjustments based on KPIs (e.g., call connection rate, satisfaction score) to ensure measurable results.
• Monitor fluctuations in key metrics, analyze root causes, and propose optimization plans to ensure service quality.
• Process & Efficiency Enhancement
• Analyze existing processes (such as ticket handling) to identify bottlenecks and develop improvement plans.
• Lead initiatives such as SOP standardization and cross-department collaboration mechanism building to boost efficiency and improve user experience.

• Passionate about customer service and the cryptocurrency industry, with the ability to quickly adapt and engage in in-depth business research and practice.
• Experience in customer experience, analytics, or similar roles within a large-scale customer service center or in the same industry.
• Strong learning ability and self-motivation, with the capacity to stay updated on and master industry trends and technological developments.
• Excellent communication skills and teamwork abilities, with the capability to coordinate cross-departmental collaboration.
• Able to independently analyze operational data, identify problems, and propose effective solutions.
• Excellent spoken and written in English and Chinese as the role requires to deal with China Mandarin speaking counterparts.
• Flexible and willing to work shifts based on business requirements.
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 3,500 training & wellness benefits per annum
• Yearly bonus
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

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LinkedIn Profile

Do you have experience collecting and analyzing user feedback and behavior data to identify customer needs and pain points? * Select.

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Are you willing to work in Tun Razak Exchange 106, Kuala Lumpur? * Select.

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

TITLE: Help Desk Representative (II)

GRADE: 7

Position Summary & Key Areas of Responsibility

• Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
• 7x24 monitoring of customer’s ATM/ABM network across Canada, which includes six different time zones
• Accountable for continuously receiving and handling high volumes of customer calls
• Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
• Determine alert priority based on documented processes and guidelines
• Use tools to remotely access customer equipment to diagnose and resolve customer problems
• Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
• Escalate customer problems both internally and externally, as required and according to defined escalation paths
• Acquire and maintain current knowledge of relevant product offerings and support policies
• Participate in special projects as assigned to continuously improve processes, tools, systems and organization
• Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
• Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
• Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
• Requires rotation in work hours involving weekends and holidays

Basic Qualifications

• The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
• Knowledge of Automated Banking Machines (ATM/ABM)
• Keyboard proficiency and understanding of Windows-based applications/tools

Preferred Qualifications

• Previous experience in a Customer Support and/or Helpdesk environment
• 1+ years of related experience
• Self-driven and results oriented; Ability to work under pressure within flexible working hours
• Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Help us bring innovation to financial institutions across the globe.

At NCR Atleos, you’ll have meaningful and relevant work experiences , with opportunities to learn and make a real contribution.
We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to set ting the highest standard in self-service banking .

A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

TITLE : Help Desk Representative (II)

GRADE : 7

Position Summary & Key Areas of Responsibility

• Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services

• 7x24 monitoring of customer’s ATM/ABM network across Canada, which includes six different time zones

• Accountable for continuously receiving and handling high volumes of customer calls

• Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults

• Determine alert priority based on documented processes and guidelines

• Use tools to remotely access customer equipment to diagnose and resolve customer problems

• Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information

• Escalate customer problems both internally and externally, as required and according to defined escalation paths

• Acquire and maintain current knowledge of relevant product offerings and support policies

• Participate in special projects as assigned to continuously improve processes, tools, systems and organization

• Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches

• Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress

• Contribute as a team member; participate in objective setting, performance management, reward and recognition programs

• Requires rotation in work hours involving weekends and holidays

Basic Qualifications

• Bachelor’s degree

• Bilingual (English/French)

• The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)

• Knowledge of Automated Banking Machines (ATM/ABM)

• Keyboard proficiency and understanding of Windows-based applications/tools

Preferred Qualifications

• Previous experience in a Customer Support and/or Helpdesk environment

• 1+ years of related experience

• Self-driven and results oriented; Ability to work under pressure within flexible working hours

• Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

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Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

About This Role

The Helpdesk team supports Ria’s point of sale system (FxOnline) to ensure that our agent network can transact and perform the necessary tasks when required.

Based in the Malaysia, the APAC Helpdesk team is supporting operations from agents located in Malaysia, Singapore, Australia, New Zealand, and other global correspondents in the APAC region. The Helpdesk Analyst will meet and exceed all company and individual goals in line with the company’s policies, procedures, and values.

Roles & Responsibilities

• Provide prompt and accurate technical assistance to our agents and stores via various channels (phone, emails, tickets, remote, etc.) and escalate complex issues to the appropriate team if necessary.
• Maintain accurate and detailed records of agent interactions, inquiries, and support provided using designated ticketing systems. Share valuable insights or recurring issues with the knowledge base team for continuous improvement.
• Adhere to standard operating procedures, troubleshooting guidelines, and escalation protocols to ensure efficient and consistent support delivery. Continuously seek process improvements and contribute to developing best practices.
• Assigning website permissions to employees and agents as required through FxClient.
• Creation of users and passwords on FxClient for Ria’s agents.
• Diagnose and resolve hardware, software, and network-related issues by analyzing agents' reports, conducting research, and implementing effective solutions.
• Conduct training sessions and provide instructional materials to help our agents understand the usage and capabilities of the products.
• Programming of the security hardware for our agents (Yubikey)
• Consistent monitoring and reporting of identified issues and possible errors, inconsistencies, and performance issues on the FxOnline website.
• Request FxOnline amendments and enhancements, and ensure the enhancements are carried out
• Establish and maintain relationships with agents and departments as required.
• Ensure QA standards are met to provide quality customer service to the caller.
• Inform necessary departments and agents of website outages, enhancements, and version upgrades.
• Remote installation and troubleshooting of Ria Device Manager, Printer, Scanner, Signature Pad, and Card Terminal machines.
• Report all incidents, hazards, and injuries as soon as possible (within the same shift) to the appropriate person
• Participate in the implementation of the WHS plan
• Visits our stores to provide troubleshooting support when needed.
  
  

• Technical or professional with an IT background or similar fields.
• Excellent troubleshooting and problem-solving skills.
• Flexibility to work in shifts and adapt to changing schedules.
• Experience using Zendesk, Logmein, is highly desirable.
• Fluent English, an additional language such as Tamil or Tagalog, is also desirable
• Must be able to work on-site.

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at Ria Money Transfer by 2x

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Primary Responsibilities

• Serves as the first point of contact for technical support within an organization. Assist users in resolving hardware, software, and network-related issues, either remotely or on-site. Ensure smooth operation of IT systems and minimize downtime for end-users.
• Respond to incoming support request via phone, email, ticketing system. diagnose and troubleshoot hardware/software issues
• Log and manage support tickets using IT service management tools (ITSM), document issues and resolutions for future reference and knowledge sharing, maintain accurate records of user interactions and technical issues.
• Install and configure desktops, laptops, printers, and mobile devices onsite and remotely, support the setup of email, VPN, remote access, and user accounts, deploy software updates, patches, and antivirus solutions.
• Monitor system alerts and health indicators, perform routine maintenance to prevent issues before they occur.
• Educate users on common issues and best practices, communicate downtime, changes, and maintenance schedules.
• Collaborate with internal and external IT teams and business users to develop, document, and test the Business Continuity plan, ensuring preparedness for potential disruptions or disasters.
• Must be available during normal business hours for the hired location and may act as overnight support for all locations depending on region coverage, ensuring timely resolution of IT issues and emergencies.
• Possess a strong understanding of Office products, Windows Operating Systems (particularly Windows 11 Professional), Windows Server Operating Systems (especially Active Directory), VMWare, and Office 365 administration, Virtual Server Software and Management

Qualifications Required:

• CompTIA A+ Certified – Entry-level certification in hardware and software support.
• Brings over 2 years of hands-on experience in IT roles, with proven expertise in network administration, system monitoring, and infrastructure maintenance.
• Proficiency in utilizing Network Management and Monitoring systems, with the ability to troubleshoot system performance issues and implement solutions.
• Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders and collaborate with internal teams and external vendors.
• Proactive and self-motivated, with a willingness to learn, share knowledge, and cooperate with team members to achieve common goals.
• Strong problem-solving skills, with the ability to independently solve and be proactive in technical issues and drive continuous improvement in IT operations and services as well as Time management and multitasking
• Familiarity with Active Directory, user permissions, and account management, and Intune

Basic networking knowledge (IP, DNS, DHCP)

Join to apply for the Senior Monitoring Specialist role at Tec D Malaysia .

**Job Overview:**

The primary responsibilities include monitoring and analyzing the supply chain system, IT infrastructure, and facilities, responding to alerts, providing support to global teams, and making independent decisions for urgent issues. The role also involves offering global contact calling services to resolve urgent issues and mentoring entry-level specialists.

**Key Responsibilities:**

• Work in shifts: morning, swing, and night
• Process IT alerts according to SLAs
• Provide calling services to global coworkers
• Guide and analyze monitoring data
• Collaborate with the China-based VMT team

**Qualifications:**

• Bachelor's degree
• 3-5 years of relevant experience preferred
• Bilingual in Chinese (Mandarin) and English
• High vigilance and discipline
• IT background and proficiency in Microsoft 365
• Strong problem-solving and communication skills

**Work Hours (Malaysia local time):**

• Morning shift: 7am-3pm
• Swing shift: 2pm-10pm
• Night shift: 10pm-7am

**Additional Benefits:**

• Tailored benefits per country
• Career growth opportunities
• Well-being programs
• Diversity and inclusion initiatives
• Onboarding and community engagement

**Note:** We encourage applications even if not all requirements are met. Tec D is committed to diversity and equal opportunity employment.

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: Information Technology

Industries: IT Services and IT Consulting