37 User Support jobs in Malaysia

Remote Work: No
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We've only begun reimagining the future - for our people, our customers, and the world.
Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.
Responsibilities:
+ Intermediate to advanced level skills in Linux
Intermediate to advanced level skills in SQL or BigQuery
Knowledge or experience in SAAS products
Knowledge in Cloud environments (Azure/AWS) (GCP is preferable)
+ Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
- Fully documents customer interactions in real-time; may author content for review.
- Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
- Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
- Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes,
- Manages multiple tickets related a spectrum of technical problems.
- Collaborates with fellow technicians and supervisor to solve complex problems.
- Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
- Demonstrates leadership qualities.
- Demonstrates strong customer service, communication and problem solving skills.
Qualifications:
Minimum Education: High School or equivalent vocational qualification / experience
Minimum Work Experience (years) : 1-2 years of experience
Key Skills and Competencies:
- Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
- Customer service values / orientation
- Solid professional work behaviors (attendance, teamwork, time management)
- Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
- Full knowledge of job related knowledge and procedures
Position Specific Information
Travel Requirements: Up to 10%
Able to Telework? Yes - hybrid work approach
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com ( email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

Remote Work: Hybrid
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We've only begun reimagining the future - for our people, our customers, and the world.
Resolves problems with customers via telephone, email or chat sessions using full technical product
knowledge and interpersonal skills. Troubleshoots and addresses highly complex issues as escalated by
the team. Supports the effective operation of the Technical Support Team.
Responsibilities:
+ Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
+ Resolves escalated and complex technical issues.
+ Develops and improves processes and tools and contribute to platform development.
+ Analyzes and prepares reports on effectiveness and efficiency of support center.
+ Resolves a diverse range of complex problems where analysis of data requires evaluation of a variety of moderately complex factors.
+ Maintains contact with vendors and internal technical team.
+ Builds relationships with business leaders, technology business partners and customer support technicians.
+ Demonstrates ability to articulate complex technical issues in simple to understand terms to both management and customers.
+ Demonstrates ability to support less experienced agents and serve as an escalation point
+ Demonstrates strong customer service, communication and problem solving skills
Qualifications:
Preferred Education
+ Bachelor's Degree or equivalent vocational qualification / experience
Preferred Work Experience (years)
+ 5-8 years of experience
Key Skills and Competencies
+ Intermediate to advanced level skills in Microsoft business applications including Word, Excel and Outlook
+ Customer service values / orientation
+ Solid professional work behaviors (attendance, teamwork, time management)
+ Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
+ Intermediate to advanced skills in delegation and follow up
+ Full knowledge of job related knowledge and procedures
Position Specific Information
Travel Requirements: 10%
FLSA (U.S. only): Non-exempt
Physical requirements and working conditions will vary by position and should be described as
appropriate.
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com ( email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

Remote Work: No
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We've only begun reimagining the future - for our people, our customers, and the world.
Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.
Responsibilities:
+ Intermediate to advanced level skills in Linux
+ Intermediate to advanced level skills in SQL or BigQuery
+ Knowledge or experience in SAAS products
+ Knowledge in Cloud environments (Azure/AWS) (GCP is preferable)
+ Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
- Fully documents customer interactions in real-time; may author content for review.
- Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
- Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
- Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes,
- Manages multiple tickets related a spectrum of technical problems.
- Collaborates with fellow technicians and supervisor to solve complex problems.
- Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
- Demonstrates leadership qualities.
- Demonstrates strong customer service, communication and problem solving skills.
Qualifications:
Minimum Education: High School or equivalent vocational qualification / experience
Minimum Work Experience (years) : 1-2 years of experience
Key Skills and Competencies:
- Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
- Customer service values / orientation
- Solid professional work behaviors (attendance, teamwork, time management)
- Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
- Full knowledge of job related knowledge and procedures
Position Specific Information
Travel Requirements: Up to 10%
Able to Telework? Yes - hybrid work approach
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com ( email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

Remote Work: No
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We've only begun reimagining the future - for our people, our customers, and the world.
Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.
Responsibilities:
+ Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
- Fully documents customer interactions in real-time; may author content for review.
- Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
- Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
- Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes,
- Manages multiple tickets related a spectrum of technical problems.
- Collaborates with fellow technicians and supervisor to solve complex problems.
- Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
- Demonstrates leadership qualities.
- Demonstrates strong customer service, communication and problem solving skills.
Qualifications:
Minimum Education: High School or equivalent vocational qualification / experience
Minimum Work Experience (years) : 1-2 years of experience
Key Skills and Competencies:
- Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
- Customer service values / orientation
- Solid professional work behaviors (attendance, teamwork, time management)
- Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
- Full knowledge of job related knowledge and procedures
Position Specific Information
Travel Requirements: Up to 10%
Able to Telework? Yes - hybrid work approach
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com ( email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

Remote Work: Hybrid
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We've only begun reimagining the future - for our people, our customers, and the world.
Resolves problems with customers via telephone email or chat sessions using basic technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms.
Responsibilities:
+ Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
+ Diffuses upset customers
+ Fully documents customer interactions in real-time
+ Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments
+ Identifies and escalates complex problems under direct supervision
+ Works on a limited variety of problems of limited scope using defined procedures and practices
+ Collaborates with fellow technicians and supervisor to solve problems
+ Familiarizes self with new technologies, products and platforms
Qualifications:
+ Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred
+ 1-3 years demonstrated working experience required
+ Basic computer literacy with a working knowledge of the Microsoft Office Package
+ Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers
+ Demonstrates strong customer service and communication skills
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com ( email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.
As the Laboratory Field Engineer at Roche, you'll play a crucial role in ensuring customer satisfaction by troubleshooting instruments, performing installations, conducting preventive maintenance, and providing comprehensive after-sales service support. Your commitment to excellence will uphold our standards and contribute to enhancing healthcare outcomes globally.
**The Opportunity:**
+ Perform preventive maintenance, hardware installations, and software modifications promptly and efficiently.
+ Provide remote support through Roche Remote Solution or on-site assistance as required.
+ Deliver service training to customers and peers to ensure optimal instrument performance.
+ Conduct root cause analysis and collaborate with Roche Global partners on complex technical issues.
+ Maintain accurate documentation of customer interactions in the CRM system.
+ Monitor spare parts inventory and ensure timely updates in the CRM system.
+ Collaborate with Regulatory and Product teams to inform customers promptly about safety, quality issues, and technical updates.
+ Provide mentorship and guidance to junior team members, fostering their professional growth and development.
**Who You Are:**
+ A degree in Biomedical, Electronic, or Mechanical Engineering. IT experience is advantageous.
+ Possess a minimum of 2 years of experience in laboratory support roles
+ Strong troubleshooting and analytical skills, with a keen ability to comprehend manuals and guides.
+ Efficient, organized, detail-oriented, and results-driven.
+ Able to prioritize tasks effectively and thrive in a high-pressure environment.
+ Willingness to travel extensively in Melaka, with occasional assignments in Johor as a backup engineer
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
As the Customer Support Partner (Application), you will be responsible to perform and install application setup, troubleshooting support and evaluation, conduct operator training for customer and internal team members aiming to ensure customer satisfaction and provide efficient customer support. You demonstrate personal purpose around improving the healthcare ecosystem thinking from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to the health environment; creating better health outcomes for more patients faster, and by bringing a strong entrepreneurial mentality with outstanding partnering capabilities.
**In this role, you will**
● Maintain and perform necessary support at customer site, such as troubleshooting, setup, install, and perform evaluation at customer's facility to ensure full functionality according to specification in a timely manner.
● Conducts operator / applications training and workshops for customers and peers.
● Develops, prepares and updates required training materials for training and
demonstrations.
● Handles troubleshooting for customers and carries out root cause analysis, and liaises with GCS to manage technical issues when required.
● Responsible for ensuring (together with the Regulatory and Product team) that customer is informed of safety/ quality issues and technical updates via Customer Notification timely.
● Collaborate closely with stakeholders, gaining a deep understanding of their needs and identifying shared purpose in order to create fruitful partnerships.
● Cooperate with the cross-functional support team to help customers solve the problem effectively.
● Represent Roche in engagement opportunities, collect and compile insights, positions and feedback to inform our access and policies strategies.
● Regularly check the intranet/emails and all available channels to keep up-to-date service information including instrument operation and application related
information.
● Actively promote and provide digital service, proactive and remote support through Remote CareGiver.
● Well documented all customers' touchpoints in the CRM system correctly in a timely manner.
● Meet customer service KPI and participate in continuous improvements.
● Take ownership of improving customer service experience, create engaged experience and facilitate organic growth.
● May act as a coach for colleagues with less experience and provide guidance. Proactively identify opportunities to improve and enhance the target audience experience. Work autonomously; complete work with minimal supervision or guidance but maintain communication with supervisor regarding progress.
**Who you are**
● Strong troubleshooting and multi-tasking skills.
● Efficient, organized, details oriented and result driven.
● Customer-oriented individual and an outstanding problem-solver.
● Able to efficiently prioritise tasks in a fast-changing environment.
● Team players demonstrated by the ability to receive and provide feedback
professionally thrive and collaborate in a cross-functional environment.
● Detail oriented, meticulous, responsive to deadlines.
● Ongoing interest in digital services, industry trends, best practices and emerging technologies.
**Qualification and Experience**
● Minimum Diploma in Health/Science/Medical disciplines or equivalent.
● IT experience will be an added advantage
● Strong ability to work in a matrix and collaborative environment
● Excellent team working skills required
● Adaptable to changing environments
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.
**The Opportunity:**
As the Customer Support Partner (Application), you will be responsible for performing and installing application setup, troubleshooting support, and evaluation, conducting operator training for customers and internal team members, aiming to ensure customer satisfaction and provide efficient customer support.
You demonstrate personal purpose around improving the healthcare ecosystem, thinking from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to the health environment; creating better health outcomes for more patients faster, and by bringing a strong entrepreneurial mentality with outstanding partnering capabilities.
**In this role, you will:**
+ **Customer Support & Maintenance:** Maintain, troubleshoot, and set up equipment at customer sites, ensuring full functionality and timely resolution of issues. This includes performing evaluations and conducting root cause analysis, collaborating with cross-functional teams and GCS (Global Customer Support) as needed.
+ **Training & Development:** Conduct operator and application training and workshops for customers and peers. Develop and update training materials for these sessions.
+ **Communication & Safety:** Inform customers of safety and quality issues, as well as technical updates, in a timely manner. Ensure all customer interactions and technical issues are well-documented in the CRM system.
+ **Stakeholder Collaboration:** Collaborate closely with internal and external stakeholders to understand their needs, foster partnerships, and effectively solve customer problems.
+ **Company Representation & Feedback:** Represent Roche in various engagement opportunities, collecting and compiling customer insights, positions, and feedback to inform business strategies.
+ **Continuous Learning & Digital Promotion:** Stay up-to-date with service information and new technical updates by regularly checking internal channels. Actively promote and provide digital services, including remote support.
+ **Mentorship & Autonomy:** Act as a coach for less experienced colleagues, providing guidance and identifying opportunities for improvement. Work autonomously with minimal supervision while keeping supervisors informed of progress.
**Who you are:**
● Strong troubleshooting and multi-tasking skills.
● Efficient, organized, detail-oriented, and result-driven.
● Customer-oriented individual and an outstanding problem-solver.
● Able to efficiently prioritise tasks in a fast-changing environment.
● Team players, demonstrated by the ability to receive and provide feedback
professionally, thrive and collaborate in a cross-functional environment.
● Detail-oriented, meticulous, responsive to deadlines.
● Ongoing interest in digital services, industry trends, best practices, and emerging technologies.
**Preferred:**
● Minimum Diploma in Health/Science/Medical disciplines or equivalent from a
reputable University
● Preferably, at least 1 year of experience/knowledge in clinical lab, histopathology lab, or molecular lab
● IT, Marketing, and business development experience will be an added advantage
● Strong ability to work in a matrix and collaborative environment
● Excellent teamwork skills required
● Willing to be based in Johor Bharu
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.
As a Customer Support Partner (Engineer) at Roche, you'll play a crucial role in ensuring customer satisfaction by troubleshooting instruments, performing installations, conducting preventive maintenance, and providing comprehensive after-sales service support. Your commitment to excellence will uphold our standards and contribute to enhancing healthcare outcomes globally.
**The Opportunity:**
+ Perform preventive maintenance, hardware installations, and software modifications promptly and efficiently.
+ Provide remote support through Roche Remote Solution or on-site assistance as required.
+ Deliver service training to customers and peers to ensure optimal instrument performance.
+ Conduct root cause analysis and collaborate with Roche Global partners on complex technical issues.
+ Maintain accurate documentation of customer interactions in the CRM system.
+ Monitor spare parts inventory and ensure timely updates in the CRM system.
+ Collaborate with Regulatory and Product teams to inform customers promptly about safety, quality issues, and technical updates.
+ Provide mentorship and guidance to junior team members, fostering their professional growth and development.
**Who You Are:**
+ A degree in Biomedical, Electronic, or Mechanical Engineering. IT experience is advantageous.
+ Possess a minimum of 2 years of experience in laboratory support roles
+ Strong troubleshooting and analytical skills, with a keen ability to comprehend manuals and guides.
+ Efficient, organized, detail-oriented, and results-driven.
+ Able to prioritize tasks effectively and thrive in a high-pressure environment.
+ Willingness to travel extensively within Sabah & Labuan FT, with occasional assignments in Sarawak and Brunei Darussalam.
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**