4,389 User Support jobs in Malaysia

Job Description: IT Help desk Support Specialist

Industry: Manufacturing

Location: Bangsar South

Salary Range: RM 4,000 - RM 5,000

Job Summary:

We are seeking a proactive IT Support Specialist to serve as the primary on-site IT contact. This role is critical in ensuring the smooth operation of our IT infrastructure and providing excellent support to end-users. The ideal candidate will be a hands-on problem-solver with a strong foundation in Office 365 support and basic server/infrastructure maintenance.

Key Job Responsibilities:

End-User & Application Support:

• Provide first-line IT support, troubleshooting, and resolution for hardware, software, and network-related issues.
• Must-have: Demonstrate a strong understanding of the user environment ("how tenants work") to provide effective support.
• Must-have: Support, troubleshoot, and resolve common Office 365 issues including Outlook sync failures, client activation problems, and Teams functionality.
• Liaise with business divisions to manage user account lifecycle (activation, termination) and implement changes to approval matrices in systems like SAP.

Infrastructure & System Maintenance:

• Perform daily and weekly checks on IT servers, server room temperature, and environmental controls.
• Execute weekly and monthly backups for infrastructure and operational servers.
• Check, maintain, and support various IT servers (e.g., Fingerprint System, Weighing Bridge, SAP).
• Discuss, manage, and implement CCTV systems in collaboration with the Maintenance team.

Administrative & Vendor Management:

• Manage IT Operational Expenditure (Opex), including monthly network bills, copier leases, and other service fees.
• Liaise and manage all IT vendor contacts for maintenance and support.
• Manage and update the IT asset register for all hardware and software.

Must-Have Skills & Qualifications:

• Proven experience in a site-based IT support role.
• Must-have: Hands-on experience in supporting and troubleshooting Microsoft Office 365, including the Office suite and Microsoft Teams.
• Must-have: Ability to diagnose and resolve common O365 issues such as password sync failures, client not activated, and mailbox permissions.
• Must-have: A solid understanding of O365 licensing models and tenant administration.
• Practical experience in performing basic server maintenance and backup routines.
• Experience in liaising with internal stakeholders and external IT vendors.
• Strong problem-solving skills and the ability to work independently.

Preferred Qualifications:

• Experience in a manufacturing environment.
• Familiarity with SAP or other ERP systems.
• Certifications such as Microsoft 365 Fundamentals (MS-900) or Modern Desktop Administrator Associate (MD-100/101).

Job Type: Contract

Contract length: 12 months

Pay: RM3, RM5,000.00 per month

Benefits:

• Professional development

Work Location: In person

About the role

As an IT/Software Support Engineer at Jing Wei Hirain Automotive Electronics Malaysia Sdn Bhd, you will play a crucial role in providing high-quality technical support and maintenance for the company's software and IT systems. Based in Melaka, this full-time position will see you working to ensure the smooth and efficient operation of the company's technology infrastructure.

What you'll be doing

• Providing first-line technical support and troubleshooting for software and IT-related issues, both remotely and on-site
• Monitoring and maintaining the company's IT systems, including servers, networks, and databases
• Identifying and implementing solutions to optimise system performance and reliability
• Assisting with the deployment and configuration of new software and hardware
• Documenting technical processes and procedures to ensure knowledge retention
• Collaborating with cross-functional teams to address complex technical challenges
• Providing training and guidance to end-users on the effective use of IT systems

What we're looking for

• Bachelor's degree or higherin IT, Computer Science, Automation, or related fields.
• Experience of maintenance experience in factory application systems (especially MES and WMS).
• Familiarity with common factory application system architectures and maintenance processes.
• Proficiency in managing and maintaining operating systems such as Windows and Linux.
• Familiarity with database management, such as SQL Server and MySQL, capable of performing basic database operations and optimization.
• Fluency in Chinese is required, as the role involves collaboration with Chinese-speaking stakeholders.

What we offer

At Jing Wei Hirain Automotive Electronics Malaysia Sdn Bhd, we are committed to providing our employees with a comprehensive benefits package and a supportive work environment. This includes competitive remuneration, opportunities for career development, and a range of health and wellness initiatives. We encourage a healthy work-life balance and offer flexible working arrangements to support our employees' needs.

About us

Jing Wei Hirain Automotive Electronics Malaysia Sdn Bhd is a leading provider of innovative automotive electronics solutions. With a strong focus on research and development, we are committed to delivering cutting-edge technology that drives the industry forward. Our diverse team of talented professionals is dedicated to excellence, and we pride ourselves on our collaborative, supportive, and innovative company culture.

Apply now

Daily Responsibilities:

Support Technologist:

1. PC Support and Lifecycle:

2. PC builds, hardware break/fix, IMAC, post-imaging setup, data transfer

3. Software Support:

4. OS troubleshooting, software installations, driver updates, virus remediation

5. Network Physical Support:

6. "Hands and eyes" support for physical tasks, cabling, and network assistance

7. Audio Visual:

8. Assist with connectivity problems, provide "hands and eyes" assistance

9. Printers and Fax Machines:

10. Troubleshooting, basic issue resolution, and maintenance

6.Server Support:

• Installations, configurations, maintenance, upgrades, and backup/recovery

• Network and Network Management Support:

• Systems administration, installations, configuration, and maintenance

Job Type: Full-time

Pay: RM2, RM2,900.00 per month

Work Location: In person

Job responsibilities:

• Provide level 1.5 technical and functional support to users encountering problems with manufacturing applications and related systems.
• Logging, reviewing and processing all received service requests from appointed project teams, managers or customers.
• System Administration & System Monitoring with Daily/Weekly/Monthly Checks (interfaces monitoring included).
• Carrying out periodic activities like cleaning up users' accounts, smoke test executions, and maintenance weekends support and testing.
• Generating application monitoring reports.
• Handling incidents related to supported service/application in accordance to Incident. Management Guideline within scope (this may include proper incident logging, categorization, prioritization, functional or hierarchical escalation, initial investigation and monitor resolution until closure).
• Problem detection and logging during the application management life cycle and service management life cycle.
• Maintain communication with end users from initial stage until completion of requests.
• Participation in building the knowledge database for a given application.
• Ensuring that all knowledge articles are created in full accordance to Knowledge Management Guideline.
• Following best practices regarding maintenance of incidents in SNOW as per Incident Management Guideline.
• Assist in Manufacturing Execution System (MES) / Manufacturing System, Data historian system configuration, user access management, and implementing system improvements.

Job requirements:

• Minimum of a Diploma or Bachelor's degree in Computer Science, Information Systems, Mathematics, Engineering or related field
• 3-5 years of experience in technical and application support.
• Ability to diagnose and resolve technical and functional incidents.
• Experience in Pharmaceutical or Manufacturing systems would be an advantage.
• Fluent communication skills in English (written and spoken) are essential. Additional language is necessary for
  Japanese
  (supporting Japan) or
  Chinese
  (supporting China), able to master the conversation.
• Ability to collaborate effectively with cross-functional teams.
• Willingness to learn, grow, and take on extra tasks in a fast-paced environment.

MISSION / SERVICE PURPOSE

This service is responsible for the ensurance of the services of Unified Service Desk provided to clients and internal stakeholders in meeting the agreed-upon standards of quality, efficiency, and satisfaction. This service is responsible for the end-to-end delivery of services, interface between clients / account management team and various teams, and fulfillment of service levels and contractual obligations. Continuous improvement of service processes, prompt issues resolution, and enhancement of overall customer experience to foster long-term trust and value.

Service Requirements

• Expertise in service management frameworks such as ITIL is an added advantage
• Metrics analysis and generating of reports to improve service delivery
• Expertise in incident, problem, and change management processes
• Expertise in conflict or escalation resolution that impacts daily deliverables
• Management of Unified Service Desk that comprises Service Desk, Onsite Support and Service Request Fulfilment
• Coordination of Unified Service Desk delivery activities across supported countries
• Drive continuous improvement initiatives
• Management of incident and service request resolution processes within the scope
• Ensurance of compliance with organizational policies and standards
• Monitoring and management of service performance of the team against SLAs and KPIs
• Interface between client /account management teams enquiry for tasks supported
• Handling of client / account management team communications and escalations
• Preparation and presentation of service performance report
• Management of resources, including staffing and vendor relationships
• Management of risks and ensurance of service continuity
• Maintenance of processes, procedures, and service levels documentation
• Participation to strategic planning for service growth and enhancement

CRITERIA / Qualifications

• Practical expertise (typically 3-5 years) of service delivery operations management, preferably in a similar industry.
• Expertise in oversight of the process of service desk, onsite support and service request fulfilment
• Expertise in client and account management
• Coordination of incidents and service requests with relevant technical/support teams

Non-negotiable must haves:

• Ensurance of service quality, performance metrics, and client satisfaction
• Junior to confirmed technical expertise relevant to the services being delivered
• Technical Expertise and Capabilities
• Global environment – Professional English environment mandatory

Permanent Role and Fully onsite in Bangsar South office.

Willing to work in fast pace environment and flexible to work extra hours if required.

Salary : RM

Job Responsibility

• Provide end-user and desktop support (hardware, software, and applications).
• Handle support tickets, calls, and ensure issues are resolved within SLA.
• Maintain and troubleshoot system, network, and application hardware/software.
• Manage end-user computing tools (SOE, SCCM, Antivirus, ITAM, etc.).
• Support and maintain servers, storage, switches, routers, and firewalls (L2/L3).
• Assist with desktop imaging, backup, virtualization, and project tasks.

Requirements:

• Good knowledge of IT infrastructure (LAN, WAN, VPN, IP networks).
• Experience in desktop hardware and Windows OS (XP, 7, 10) support, MacOS is must including software installations, system preferences, user profiles, and patching
• Microsoft Active Directory, Windows OS, Microsoft 365 applications, and endpoint protection tools.
• Minimum 2 years experience in same company .
• Basic scripting knowledge (e.g.,
  PowerShell
  ,
  Batch
  etc) to automate common desktop support tasks such as software installation, user management, or log collection.
• Willingness to occasionally work after hours or travel for site support, if required.

Overview

Monitor and respond to end-user inquiries via calls, webtickets, and chats. Provide updates, manage IT support content, and collaborate with teams to ensure smooth service operations.

• Actively monitor incoming contacts via 3 end-user channels: Calls, Webtickets, and Chats.
• Provide information and status updates of incidents to our end-users.
• Be responsible for the content and release of IT Information news.
• Be accountable for all content used in support tooling, e.g: knowledge database, self-service portal, etc.
• Participate and drive continuous improvement initiatives and collaborations with 2nd-level IT.
• Perform any additional tasks, topics, or projects as and when advised by Service Desk management.

• Bachelor's degree in Information Technology / Computer Science or any equivalent course.
• Good proficiency in English and Bahasa Melayu as it is compulsory.
• Proficiency in Mandarin as it is compulsory if required.
• Strong communication and interpersonal skills.
• Skills to run shift as it is required, which includes public & national holidays and weekends.
• Able to work independently with minimal supervision, willing to learn and work hard.
• Skills to be a team player and customer-focused.
• Theoretical and practical knowledge/experience in IT.
• A solid understanding of IT infrastructure concepts and processes, as well as broad knowledge of standard applications (e.g., Microsoft solutions) as it is preferred.

#WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in?

We are on a journey to create the best Infineon for everyone.

This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.

Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.

Job Description

In your new role you will:

1. Responsible for categorizing, prioritizing, and resolving incidents and problems raised by Infineon users worldwide.
2. Actively monitor incoming contacts via 3 end-user channels: Calls, web tickets, and chats.
3. Provide information and status updates of incidents to our end-users.
4. Responsible for the content and release of IT Information news.
5. Accountable for all content used in support tooling, e.g., knowledge database, self-service portal, etc.
6. Participate and drive continuous improvement initiatives and collaborations with 2nd-level IT.
7. Perform any additional tasks, topics, or projects as advised by Service Desk management.

Your Profile

You are best equipped for this task if you have:

1. Bachelor's degree in Information Technology / Computer Science or any equivalent.
2. Good proficiency in English and Bahasa Melayu is compulsory.
3. Proficiency in Mandarin will be required if necessary.
4. Strong communication and interpersonal skills.
5. Required to work in shifts, including public & national holidays and weekends.
6. Able to work independently with minimal supervision, willing to learn and work hard.
7. Team player and customer-focused.
8. Possesses theoretical and practical knowledge/experience in IT.
9. A solid understanding of IT infrastructure concepts and processes, as well as broad knowledge of standard applications (e.g., Microsoft solutions) is preferred.

#WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer, and greener.

Are you in?

We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect, and tolerance and are committed to giving all applicants and employees equal opportunities. We base our recruiting decisions on the applicant's experience and skills.

Please let your recruiter know if they need to pay special attention to something to enable your participation in the interview process.

User Support APAC Lead, Customer Support - Trust & Safety

TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's Trust & Safety and User Support teams work to protect the community while delivering high-quality support across regions. This role oversees User Support operations across India and Malaysia, driving performance, operational excellence, and regional alignment with global standards.

• Lead and mentor 5–8 Team Leaders based in APAC, ensuring alignment to global standards and regional excellence in delivery.
• Guide and support LOB Delivery Leads to ensure seamless delivery of specialized support scopes (e.g., Account Security, Age Support).
• Drive performance management through regular check-ins, 1:1s, career development planning, and coaching for both direct and indirect reports.
• Partner with the Global Head of User Support to:
  • Set clear performance targets across CSAT, SLA, and quality; monitor KPIs and conduct root-cause analysis and recovery plans.
  • Collaborate with cross-functional teams to improve tooling, workflows, and escalation management.
  • Identify headcount and capacity planning needs; support business cases and trade-off decisions as needed.
  • Ensure regional adherence to global policies and advocate localization and scalability where relevant.
  • Champion continuous improvement and innovation within support operations.
  • Cascade strategic priorities into actionable regional plans with global leadership.
• Ensure effective escalation handling and backlogs management; monitor CSAT and quality metrics and drive improvement initiatives.

• Minimum Qualifications
  • Bachelor's degree or equivalent experience in Customer Support, Trust & Safety, or a related function within the tech or media industry.
  • Minimum 5 years of experience in support operations, with at least 2 years managing managers or mentoring leads across locations.
  • Proven track record of delivering strong customer experience outcomes (e.g., CSAT improvement, backlog reduction, Tier 2 escalation handling).
  • Experience leading distributed teams and collaborating cross-functionally in fast-paced, high-growth environments.
• Preferred Qualifications
  • Excellent analytical, communication, and stakeholder management skills, with fluency in English required.
  • Strong understanding of regional cultural nuances and support needs in India and Southeast Asia.

TikTok is the leading destination for short-form mobile video. Our global presence includes headquarters in Los Angeles and Singapore, with offices in New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

We strive to inspire creativity and bring joy. Our diverse teams collaborate to create value for communities and users. We embrace curiosity, humility, and a willingness to learn and innovate in a fast-growing tech environment. We foster an "Always Day 1" mindset to achieve meaningful breakthroughs as one team.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and perspectives. We celebrate diverse voices and strive to reflect the communities we reach.

TikTok recognises that keeping our platform safe for communities is demanding. We are committed to the wellbeing of all employees and provide comprehensive programs to support physical and mental wellbeing. We work collaboratively across functions to ensure an integrated, person-centred approach.

• Not Applicable

• Full-time

• Information Technology

• Technology, Information and Internet